New Process Podcast

#041 Let's have a talk about Process Mining and the best ways to implement it in your organization.In this episode, I dive back into the world of Process Mining with Jean-Marc and explore the set-up at MANN+HUMMEL. We'll discover what sparked their interest in Process Mining and how they convinced top management to invest in this innovative technology.We elaborate on their journey in implementing Process Mining, from the overall strategy to managing individual use cases, and the steps they take to maintain and operate a process. Furthermore, we also discuss how they get their team excited about Process Mining.Today’s Guest:Jean-Marc ErieauJean-Marc is working at MANN+HUMMEL as Director Process Mining and Execution Management.MANN+HUMMEL is a leading global company in filtration technology. Under its two business units, Transportation and Life Sciences & Environment, MANN+HUMMEL develops intelligent filtration and separation solutions that enable cleaner mobility, cleaner air, cleaner water, and cleaner industry.Jean-Marc has been working for MANN+HUMMEL for more than nine years in different supply chain positions, and he was as an expat in Shanghai until COVID-19. Today, he works in MANN+HUMMEL’s headquarters in the Ludwigsburg, Germany.Before joining MANN+HUMMEL, he worked for different other companies, always with a focus on production, distribution logistics, and supply chain management.Jean-Marc studied Business Administration at Baden-Württemberg Cooperative State University.You’ll learn:How the BPM and Process Mining setup at MANN+HUMMEL looks likeWhat the initial trigger was to think about the application of Process MiningHow Jean-Marc convinced his top management to invest in Process MiningHow they did proceed to implement Process Mining overall, how they are driving a single process mining use case, and what they are doing afterward to operate a processWhat they did to get the people excited about Process MiningI hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!If you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode41---Thanks to our New Process Partner of the month, we can keep the New Process Podcast free:This month, our partner is LanguageTool: LanguageTool is an AI-powered writing assistant which I'm not only using for my e-mail in the Outlook web app, but also in my process modeling sessions directly in all web-based BPM tools. To try it out, just use my affiliate link: NewProcessLab.com/languagetool ---PS: I'm really looking forward to meeting you in person at the New Process Conference 2024. Make sure to get one of the Early Bird Tickets for a special rate. Just go to: NewProcessLab.com/conference---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to know how to start rethinking processes? Get my free checklist here: http://www.NewProcessLab.com/checklist

#040 Let's dive into the insights from the Hello.Beta Live event, featuring 7 dynamic mini-interviews exploring the forefront of New Work and Transformation.In this episode, we take a special journey through the Hello.Beta Live event, featuring seven interviews with fascinating people exploring new work and transformation.From the importance of building resilient organizational structures to intergenerational leadership, this episode covers a wide range of topics. We discuss encouraging honest discussion and emotion in the workplace, and how artificial intelligence tools can help innovate processes. We also explore the critical role of psychological safety in the workplace. Let's dive into the future of work together!Today’s Guests:I got to talk to seven great people that evening:Adrian Gerigk, the moderator of the eventLara Hahn and Nicolas Stemmler about the importance of resilience systems, both are consultants at IOS the Institute for Organizational Development and Systemic Consulting in HamburgLeona Holzbecher from Siemens Healthineers about leading across generationsKatharina Pletl about three simple questions on how a transformation really hurts, Katharina is working at AKDB, an institution for municipal data processing in BavariaI also talked to Sonja Mayer from yellow mint design about how to use art/image AI to improve processesLaura Liebisch from Capgemini Invent and Sven Heese from New Work Hub about the Game Changer Psychological SafetyAnd finally - to sum it all up - with Tobias Krüger founder of Hello.Beta.Hello.Beta GmbHHello.Beta, founded by Tobias Krüger, is a community focused on New Work and organizational transformation. With over 300 members, it brings together professionals interested in innovative work practices and agile methodologies. The platform facilitates idea exchange, learning, and events like bar camps, fostering a collaborative environment for exploring modern workplace dynamics.You’ll learn:How to build resilient organizational structures and culturesHow to lead effectively across different generationsHow to create space for honest discussion and emotionWhat art AI tools you can use to improve your processand what the importance of psychological safety in workplaces isI hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!If you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode40---Thanks to our New Process Partner of the month, we can keep the New Process Podcast free:This month, our partner is LanguageTool: LanguageTool is an AI-powered writing assistant which I'm not only using for my e-mail in the Outlook web app, but also in my process modeling sessions directly in all web-based BPM tools. To try it out, just use my affiliate link: NewProcessLab.com/languagetool ---PS: I'm really looking forward to meeting you in person at the New Process Conference 2024. Make sure to get one of the Early Bird Tickets for a special rate. Just go to: NewProcessLab.com/conference---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to know how to start rethinking processes? Get my free checklist here: http://www.NewProcessLab.com/checklist

#039 Let's take a closer look at one of the largest process automation initiatives in Germany.In this episode, I’m talking to Daniel Matka. We are exploring the practical application of process automation at Robert Bosch, which is one of the most significant process automation initiatives in Germany.We delve into how Robert Bosch's process automation initiative is structured and what sets it apart. Daniel shares recommendations for other organizations looking to tackle this challenge, providing insights into the best approaches.How can we effectively engage and inspire the team working within processes to get excited about process automation in this transformative journey? Let’s find out..Today's Guest:Daniel MatkaDaniel is project manager and product owner in the area of business process automation with a focus on workflow engines with low-code and no-code features at Robert Bosch Semiconductor Manufacturing in Dresden. Mastering highly complex manufacturing processes and automating networked business processes are at the heart of his vision for an easy-to-use workflow and component toolset.He is also a member of the act “Madstep”, a group that brings entertainment in a quite innovative approach on stage.Daniel holds a diploma in manufacturing engineering from the TU Dresden.You’ll learn:How Robert Bosch’s process automation initiative looks likeWhat Daniel recommends to other organizations on how to approach this challengeHow you can learn more about process automation and how to startHow to handle the fear of people that process automation may cut jobsAnd, we are talking about how to get the people working in the processes excited about process automationI hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!If you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode39---Thanks to our New Process Partner of the month, we can keep the New Process Podcast free:This month, our partner is LanguageTool: LanguageTool is an AI-powered writing assistant which I'm not only using for my e-mail in the Outlook web app, but also in my process modeling sessions directly in all web-based BPM tools. To try it out, just use my affiliate link: NewProcessLab.com/languagetool ---PS: I'm really looking forward to meeting you in person at the New Process Conference 2024. Make sure to get one of the Early Bird Tickets for a special rate. Just go to: NewProcessLab.com/conference---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to know how to start rethinking processes? Get my free checklist here: http://www.NewProcessLab.com/checklist

#038 The “Process Wizard” about S-BPM, PASS, Hyperautomation and AI topics.In this episode, I’m talking to the “Process Wizard” Christoph Piller.He gives us some insights into the S-BPM approach and the PASS notation. We'll talk about his favorite PASS project and how to get people excited about S-BPM and PASS.Christoph also explains what to make of his LinkedIn description "Hyperautomation Evangelist" and "Process Sprint Knight" and shares his thoughts on BPM and AI.Today’s Guest:Christoph PillerChristoph is a freelance expert and innovator with a focus on BPM, hyper-automation, the Process Sprint method and AI as BPM assistant. He is also known as the "Process Wizard" and invites experts to join him on his vodcast "On a Melange with the Process Wizard” for intensive process talks.Before, he worked as a Hyper-Automation Evangelist at Bitpanda, as Senior Business Process Consultant at Viessmann (specifically for HR) as well as created the Center of Process Excellence & Automation at Career Partner. Lately, he started working for Stadtwerke München as Senior Process Consultant.Christoph lives in Denkendorf, Germany.Personally, he loves to take care of his three (baby-) girls and to make his wife crazy together with them.You’ll learn:What the Subject-oriented BPM approach and PASS areWhat PASS can do better than other notations such as BPMN 2.0 or UPNWhat his favorite PASS project was and how to get people excited for this approachWhat hyper-automation is and what a Process Sprint Knight doesWe’ll also talk about his thoughts on BPM and AI as well as his top tips to get to a more human-centric BPM approach.I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!If you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode38---Thanks to our New Process Partner of the month, we can keep the New Process Podcast free:This month, our partner is LanguageTool: LanguageTool is an AI-powered writing assistant which I'm not only using for my e-mail in the Outlook web app, but also in my process modeling sessions directly in all web-based BPM tools. To try it out, just use my affiliate link: NewProcessLab.com/languagetool ---PS: I'm really looking forward to meeting you in person at the New Process Conference 2024. Make sure to get one of the Early Bird Tickets for a special rate. Just go to: NewProcessLab.com/conference---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to know how to start rethinking processes? Get my free checklist here: http://www.NewProcessLab.com/checklist

#037 Join us two BPM nerds talking about feelings, roles, standardization, and a big announcement.In this slightly different episode, I'm talking to Martin Holling for the second time. In addition to the topics that Martin and I have on our radar at the moment, Martin shares insights into his BPM journey at KEMNA BAU. And we delve into one of my favorite topics of New Process: the role concept. What are the important elements? And how can we distinguish between roles that work in the process and roles that work on the process? Let's find out…And, by the way, we are releasing a big announcement for the New Process community in the episode!Today’s Guest:Martin HollingMartin is one of the New Process Podcast listeners who have listened to every single episode and he is a real BPM enthusiast. He has been working for Siemens in various Process Management positions in Siemens’ Energy sector for nearly 20 years. During that time, he developed and implemented a BPM framework that covered a lot of the New Process Principles.After leaving Siemens, he worked as a Senior BPM Consultant for four years. Today, he is Head of Process Management at KEMNA BAU, one of the largest road construction companies and street infrastructure providers in Germany.In parallel, he is offering his experience as a self-employed management consultant at living-processes.deAs much as time besides work and his family – he is married and has 3 daughters – allows, he is singing in a local choir and restoring a classic car together with his brother.You’ll learn:What Martin and I have on our radar right nowWhat Martin’s BPM journey at KEMNA BAU looks likeHow to differentiate between roles working in the process and on the processWhat the important elements of a BPM role concept areHow to successfully approach a process standardization projectWhat the big announcement for the New Process Community isI hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!If you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode37---Thanks to our New Process Partner of the month, we can keep the New Process Podcast free:This month, our partner is LanguageTool: LanguageTool is an AI-powered writing assistant which I'm not only using for my e-mail in the Outlook web app, but also in my process modeling sessions directly in all web-based BPM tools. To try it out, just use my affiliate link: NewProcessLab.com/languagetool ---PS: I'm really looking forward to meeting you in person at the New Process Conference 2024. Make sure to get one of the Early Bird Tickets for a special rate. Just go to: NewProcessLab.com/conference---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to know how to start rethinking processes? Get my free checklist here: http://www.NewProcessLab.com/checklist

#036 Let's take a look at process automation from a human-centric BPM perspective.In this episode, I'm talking to Nico Bitzer about process automation and how to get people excited about it. We talk about common mistakes process owners can make when implementing automation and Nico gives his tips on how to do it better.But what can we do to get people excited about automation when there is a chance that automation might cut jobs? Let's find out...Today’s Guest:Nico BitzerNico is the co-founder and CEO of Bots & People, an automation enablement startup with a vision to eliminate repetitive tasks and create meaning for everyone.Before establishing Bots & People in 2020, Nico worked at PricewaterhouseCoopers Germany in the areas of People & Organization and Digital Learning. He holds a Master of Science in Business Education from the University of Mainz.His personal interests encompass technology & innovation, entrepreneurship, and people transformation. Additionally, he is the co-host of the Bots & People podcast.You’ll learn:What Process Automation really is aboutHow to get people excited about Process AutomationWhat Nico recommends to organizations as well as process owners to get started with Process AutomationWhat his favorite Process Automation project isHow you can start to automate your processesI hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!If you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode36---Thanks to our New Process Partner of the month, we can keep the New Process Podcast free:This month, our partner is LanguageTool: LanguageTool is an AI-powered writing assistant which I'm not only using for my e-mail in the Outlook web app, but also in my process modeling sessions directly in all web-based BPM tools. To try it out, just use my affiliate link: NewProcessLab.com/languagetool ---PS: I'm really looking forward to meeting you in person at the New Process Conference 2024. Make sure to get one of the Early Bird Tickets for a special rate. Just go to: NewProcessLab.com/conference---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to know how to start rethinking processes? Get my free checklist here: http://www.NewProcessLab.com/checklist

#035 Let’s discuss the advantages of UPN and how it can support the human-centric BPM approach.In this episode, I'm talking to Walter Bril about the main aspects of Universal Process Notation (UPN) and how it supports the human-centric BPM approach. We discuss the five questions that need to be answered and compare it to other notations such as BPMN 2.0. What is the advantage of UPN? Do you really not need swim lanes to model processes in a lean way? Let's find out..Today’s Guest:Walter BrilWalter is the co-inventor of UPN. He developed UPN in the early 2000s alongside several colleagues at Nimbus, a company later acquired by TIBCO.Before joining Nimbus, Walter worked as a Process Consultant for various companies in the Netherlands. Today, he holds the position of Customer Success Manager at Elements.cloud, a platform that can also be utilized for mapping processes in UPN.Walter lives in Nuth, located in the southern Netherlands, close to the German border and not far from Aachen.You’ll learn:What the core principles behind the lean and clear approach of UPN areWhat UPN looks likeWhat the five essential questions of UPN areHow to adopt UPN's human-centric approach as an alternative to traditional BPMN 2.0 methodsHow to start using UPNI hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!If you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode35---Thanks to our New Process Partner of the month, we can keep the New Process Podcast free:This month, our partner is LanguageTool: LanguageTool is an AI-powered writing assistant which I'm not only using for my e-mail in the Outlook web app, but also in my process modeling sessions directly in all web-based BPM tools. To try it out, just use my affiliate link: NewProcessLab.com/languagetool ---PS: I'm really looking forward to meeting you in person at the New Process Conference 2024. Make sure to get one of the Early Bird Tickets for a special rate. Just go to: NewProcessLab.com/conference---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to know how to start rethinking processes? Get my free checklist here: http://www.NewProcessLab.com/checklist

#034 Let’s wrap up all of the tool interviews to find the best human-centric BPM tool!In this episode, I summarize all the findings from the tool interviews on my journey to find a human-centric BPM tool. I will not be doing this wrap-up alone, but I have invited a special guest: Martin Holling.We're going to look at each and every tool according to our own list of criteria.Did we find one in the end? You'll find out in this episode.Today’s Guest:Martin HollingMartin is one of the New Process Podcast listeners who have listened to every single episode and he is a real BPM enthusiast. He has been working for Siemens in various Process Management positions in Siemens’ Energy sector for nearly 20 years. During that time, he developed and implemented a BPM framework that covered a lot of the New Process Principles.After leaving Siemens, he worked as a Senior BPM Consultant for four years. Today, he is Head of Process Management at KEMNA BAU, one of the largest road construction companies and street infrastructure providers in Germany.In parallel, he is offering his experience as a self-employed management consultant at living-processes.deAs much as time besides work and his family - he is married and has 3 daughters - allows, he is singing in a local choir and restoring a classic car together with his brother.You’ll learn:What the results of all the tool interviews I conducted throughout the last your to find a human-centric BPM tool areWhat criteria can be applied in the search for a human-centric BPM toolWhat Martin’s recommendations are to rethink processesI hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!If you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode34---Thanks to our New Process Partner of the month, we can keep the New Process Podcast free:This month, our partner is LanguageTool: LanguageTool is an AI-powered writing assistant which I'm not only using for my e-mail in the Outlook web app, but also in my process modeling sessions directly in all web-based BPM tools. To try it out, just use my affiliate link: NewProcessLab.com/languagetool ---PS: I'm really looking forward to meeting you in person at the New Process Conference 2024. Make sure to get one of the Early Bird Tickets for a special rate. Just go to: NewProcessLab.com/conference---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to know how to start rethinking processes? Get my free checklist here: http://www.NewProcessLab.com/checklist

#033 Let's find out how to engage people in complex change projects.In this episode, I'm talking with Gia Thi Nguyen about change and transformation in complex organizations. He summarizes his experiences from various change projects and relates them to the human-centric BPM approach. Let's find out how he got all the people involved in the transformation and what he recommends to process owners to get people on board for complex change projects. We also talk about process mining and its impact on these change projects.Today’s Guest:Gia Thi NguyenThi is currently working at SAP in Singapur as VP for SAP Signavio’s Market Impact in Asia. Before that, he worked for nearly 20 years in various roles at Siemens. To highlight and summarise, he worked in six countries with various functions from being a CIO in Vietnam implementing SAP for a company and plant that was set up in parallel, restructuring and turning around acquired companies in Spain as the CFO, or leading as the Global Head of Operational Excellence for Siemens Digital Industries change on a large scale by kickstarting Siemens’ Process Mining journey with the introduction of a Digital Twin of the organization.He enjoys supporting the Plastic Bank and is also on the board of the German non-profit organization of the Plastic Bank Foundation.Thi also has a really cool LinkedIn video series called “Tea with Thi” about digital transformation which is quite entertaining and interesting at the same time.You’ll learn:How to get all the people on board for transformationsIncluding Thi’s recommendations to process owners to get people on board for complex change projectsand what to take into account in complex organizationsWe’ll have a follow-up on the previous episode with Wil van der Aalst and talk about Thi’s experiences in introducing process mining at Siemens, especially with regard to different countries and cultures.I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!If you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode33---Thanks to our New Process Partner of the month, we can keep the New Process Podcast free:This month, our partner is LanguageTool: LanguageTool is an AI-powered writing assistant which I'm not only using for my e-mail in the Outlook web app, but also in my process modeling sessions directly in all web-based BPM tools. To try it out, just use my affiliate link: NewProcessLab.com/languagetool ---PS: I'm really looking forward to meeting you in person at the New Process Conference 2024. Make sure to get one of the Early Bird Tickets for a special rate. Just go to: NewProcessLab.com/conference---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to know how to start rethinking processes? Get my free checklist here: http://www.NewProcessLab.com/checklist

#032 Let’s deep dive into the topic of process mining with the godfather of process mining himself.In this episode, I’m taking a closer look at process mining and how it can help to take BPM to the next level. To do this, I had the honour of talking to the godfather of Process Mining himself: Wil van der Aalst!In addition to Wil's experiences and recommendations on how to get people involved in process mining activities, we're also discussing what the future of process mining and BPM might look like, and how Wil sees the influence of AI on BPM and work in general.Today’s Guest: Wil van der AalstWil is Alexander-von-Humboldt professor at RWTH Aachen University, Chief Scientist at Celonis, and is also known as the "Godfather of Process Mining".He studied Computer Science at Eindhoven University of Technology and received his PhD in mathematics in 1992.Wil is a thought leader, author, and speaker in the fields of data science, business process management, and process mining and Wil is one of the most cited computer scientists in the world.He is father of four children and he is living with his wife and their dog in Aachen. Besides all his professional roles, he also likes to hike - for example in the Alps.You’ll learn:How to involve the people working in the processes in process mining activitiesHow to convince top management to invest in process miningWhat Wil expects for the next 10 years to come in the area of BPMHow Wil sees the influence of AI on BPM and work in generalWhat Wil’s experiences with being sensitive to different cultures, the uniqueness of people, and their needs in the context of processes areWhat Wil’s top recommendations on how to rethink processes areWhere to learn more and how to start with process miningI hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!If you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode32---Thanks to our New Process Partner of the month, we can keep the New Process Podcast free:This month, our partner is LanguageTool: LanguageTool is an AI-powered writing assistant which I'm not only using for my e-mail in the Outlook web app, but also in my process modeling sessions directly in all web-based BPM tools. To try it out, just use my affiliate link: NewProcessLab.com/languagetool ---PS: I'm really looking forward to meeting you in person at the New Process Conference 2024. Make sure to get one of the Early Bird Tickets for a special rate. Just go to: NewProcessLab.com/conference---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to know how to start rethinking processes? Get my free checklist here: http://www.NewProcessLab.com/checklist

#031 Let’s find out how the concept of process-bility can help you to improve your process modeling.In this episode, I’m talking to Kevin Tan and his concept of process-bility. With the help of three elements process modeling can be made easier for people to understand, so that they can get more excited about processes in the first place. Let’s find out how to implement these elements to our process models.Today’s Guest: Kevin TanKevin Tan started his career as an analyst programmer and business analyst and evolved over 25+ years into a Senior Business Process Analyst and Thought Leader in Process Modeling.Today, he is working for Greater Western Water in Australia, before this he worked for a number of companies in industries such as insurance, supply chain, utilities, technology, education, and telecommunications in Singapore, Taiwan, Thailand, Malaysia, and the UK.If you are interested in process modeling, you definitely have to follow him on LinkedIn where he shares a lot about the concept of process-bility.You’ll learnHow to get people excited by improving your process modeling with process-bilityWhat the core elements of process-bility areHow to apply process-bility to your own process modelsI hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!If you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode31---Thanks to our New Process Partner of the month, we can keep the New Process Podcast free:This month, our partner is LanguageTool: LanguageTool is an AI-powered writing assistant which I'm not only using for my e-mail in the Outlook web app, but also in my process modeling sessions directly in all web-based BPM tools. To try it out, just use my affiliate link: NewProcessLab.com/languagetool ---PS: I'm really looking forward to meeting you in person at the New Process Conference 2024. Make sure to get one of the Early Bird Tickets for a special rate. Just go to: NewProcessLab.com/conference---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to know how to start rethinking processes? Get my free checklist here: http://www.NewProcessLab.com/checklist

#030: Let’s recap the current state of New ProcessIn this episode I'm going to give you an overview of the state of New Process - let's recap the last year with super interesting interview partners and put it into the current status of New Process. I also have some exciting news to share with you, and I'm really looking forward to hearing what you think!You’ll learn:What the principles of the New Process approach areWhat the core elements of the human-centric BPM framework are (new process lifecycle, the role concept, all the different phases)How to implement this approach in a sustainable wayHow to get people excited about processesHow to categorize the past episodes into all of thatWhat comes next..I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!If you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode30---Thanks to our New Process Partner of the month, we can keep the New Process Podcast free:This month, our partner is LanguageTool: LanguageTool is an AI-powered writing assistant which I'm not only using for my e-mail in the Outlook web app, but also in my process modeling sessions directly in all web-based BPM tools. To try it out, just use my affiliate link: NewProcessLab.com/languagetool ---PS: I'm really looking forward to meeting you in person at the New Process Conference 2024. Make sure to get one of the Early Bird Tickets for a special rate. Just go to: NewProcessLab.com/conference---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to know how to start rethinking processes? Get my free checklist here: http://www.NewProcessLab.com/checklist

#029: Benjamin and I talk about various AI topics and the opportunities they present for BPM.In this episode, I’m talking to the AI expert Benjamin Dehant about how to apply AI (such as ChatGPT) to rethink processes.Therefore, we learn how AI can help us rethink processes, create art and support BPM use cases. However, he cautioned me about the limitations of AI when it comes to emotions. We discuss how AI can improve processes by asking questions and generating ideas and how it can be used to create art and relate it to process modeling. Additionally, we talk about how AI may change the work of process professionals in the future.Today's GuestBenjamin DehantBenjamin is a freelance creative designer and content creator from France. He works on different topics such as virtual reality, NFTs - non-fungible token, design thinking workshops, and AI-generated art. He is blogging about this on madebyai.xyz. He also recently co-founded a service around AI transparency called aitag.ai.He likes learning new innovative trends, he is learning fast, and shares his insights with the community.Up to now, he has an exciting history of different jobs and lived for several years in Tokyo. Today, he is living in Alès, France, with his family.You'll learnWhat the hot AI topics currently areHow different ideas to apply AI to processes will help us process guys in the futureHow and where to learn more about how to use AI tools such as ChatGPT to rethink processesWhat AI-generated art may have in common with the art of process modelingAnd What Benjamin’s top recommendations are to rethink processesI hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!If you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode29---Thanks to our New Process Partner of the month, we can keep the New Process Podcast free:This month, our partner is LanguageTool: LanguageTool is an AI-powered writing assistant which I'm not only using for my e-mail in the Outlook web app, but also in my process modeling sessions directly in all web-based BPM tools. To try it out, just use my affiliate link: NewProcessLab.com/languagetool ---PS: I'm really looking forward to meeting you in person at the New Process Conference 2024. Make sure to get one of the Early Bird Tickets for a special rate. Just go to: NewProcessLab.com/conference---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to know how to start rethinking processes? Get my free checklist here: http://www.NewProcessLab.com/checklist

#028: Let's dive into the huge topic of innovation together with Nelson Inno.Who would be better suited for getting a closer look into this episode on process innovation than Nelson Inno himself. We speak about how to innovate business processes and how to find innovative solutions to problems. In the end, he shares his three top recommendations to rethink processes. I’ve learned a lot in his episode, so I hope you do as well..Today's GuestNelson InnoNelson Inno is CEO of weSpark which he founded in 2019 in Frankfurt, Germany. WeSpark is Frankfurt's first dedicated innovation agency. They use unique, engaging, and extraordinary innovation methods to empower a Culture of Innovation.Before founding weSpark, Nelson worked as Senior Innovation Manager for Lufthansa Cargo. Nelson holds an MBA and a degree in Industrial Engineering from Furtwangen University.You'll learnWhat the core philosophy of weSpark’s approach isHow to develop innovations in generalWhat important aspects to be considered for successfully developing innovationsWhat advice Nelson would give to a Process Owner on how to innovate a processHow to proceed in detail to innovate a processWhich trends Nelson sees in the field of innovations with regards to methods, tools, and techniquesWhat Nelson’s top 3 recommendations to rethink processes areWhich topics and experts Nelson recommends having a closer look at to get ideas to rethink processesI hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!If you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode28---Thanks to our New Process Partner of the month, we can keep the New Process Podcast free:This month, our partner is LanguageTool: LanguageTool is an AI-powered writing assistant which I'm not only using for my e-mail in the Outlook web app, but also in my process modeling sessions directly in all web-based BPM tools. To try it out, just use my affiliate link: NewProcessLab.com/languagetool ---PS: I'm really looking forward to meeting you in person at the New Process Conference 2024. Make sure to get one of the Early Bird Tickets for a special rate. Just go to: NewProcessLab.com/conference---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to know how to start rethinking processes? Get my free checklist here: http://www.NewProcessLab.com/checklist

#027: Søren and I are talking about the BPM tool “Gluu” and how it helps with its clear design to inspire employees for processes.In this episode, I’m talking to Søren Pommer, CEO and Founder of “Gluu”. Gluu is already an established platform by helping more than one-hundred businesses and thousands of users in almost 60 countries. I wanted to have a closer look at it to find out, if Gluu is a human-centric BPM tool. Let’s explore this together…Today's GuestSøren PommerSøren is Founder of the Copenhagen-based company Gluu.Before founding Gluu he was founder, partner, and board member of a number of digital agencies, and he also worked as Director and Manager for Philips International in the Netherlands.He started by visualizing processes with PowerPoint, which of course had its limitations, still had the advantages of clarity for everyone. This motivated him to develop a model with which everyone can work easily - to help more than to confuse. This is how Gluu was born in 2011. It’s still sticking to a really clear and modern design and focusses on a permanent feedback process.You'll learnWhat the underlying philosophy of Gluu isHow to model processes in GluuHow employees retrieve their processes in GluuHow Gluu supports you to involve the people in the process into the work on the processHow Gluu supports you to trust the people working in and on the processWhat developments of the BPM tool market Søren seesWhat Gluu has on its development roadmapWhat Gluu costs and how you can test itI hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!If you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode27---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to know how to start rethinking processes? Get my free checklist here: http://www.NewProcessLab.com/checklist

#026: In this episode, I'm speaking with David Ruting, CEO and founder of Amsterdam-based Comm’ant Management Systems, about the BPM tool Comm'ant.David and I talk extensively about the underlying philosophy of Comm’ant and how to model processes as a modeler and how to retrieve processes as an employee. David will also go over how Comm'ant supports you to design cooperation in and on the processes to meet people’s needs as well as how to involve people in the process to work on the process. Furthermore, David provides a detailed outlook into the BPM tool market and what role Comm’ant is playing. We’ll also explore the pricing model and how you can test it. But is Comm'ant really a human-centric BPM tool? Let's find out together...Today's GuestDavid RutingDavid is CEO and Founder of Comm'ant Management Systems. He founded the company back in 1992 in the city of Amsterdam, Netherlands.Today Comm’ant is used by more than 100 customers in 8 countries. They say that they have a clear vision and a razor-sharp mission: to improve the collaboration of people. They achieve this with their integrated result-driven process model, user-friendly software tools and a practical approach.It is said that their most important starting point was that the software had to be accessible to everyone and above all understandable. Not just for managers and specialists.In today’s episode, we’ll explore what this really means.You'll learnWhat the underlying philosophy of Comm'ant isHow to model processes in Comm'antHow employees retrieve their processes in Comm'antHow Comm'ant supports you to design cooperation in and on the process to meet people’s needs?How Comm'ant supports you to involve the people in the process into the work on the process?What developments of the BPM tool market David seesWhat Comm'ant has on its development roadmapWhat Comm'ant costs and how you can test itI hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!If you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode26---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to know how to start rethinking processes? Get my free checklist here: http://www.NewProcessLab.com/checklist

#025: In this episode, I'm speaking with Marc Stromberg from GBTEC to have an in-depth look into his product: Business Information Center, or BIC for short.I have known Marc for many years and in my search for a human-centric tool, BIC is of course a must. Marc gives deep insights into the tool and provides a highly detailed and candid account of his own practical experiences with process management. In addition, he gives actionable advice and shares resources that you may find useful in you own future endeavors.Today's GuestMarc StrombergMarc is Co-Founder of GBTEC and since then, he is Head of Sales for the BPM Products of GBTEC.Before that he worked as a BPM Consultant for IDS Scheer and SECO Consult.He told me, that he is the only one in his family who is in the software industry. His whole family in the restaurant business and so he has always been somewhat of a “black sheep”. But in the meantime, they recognized that BPM is not such a bad industry to work in.GBTEC was founded in 2004 in the city of Bochum, Germany. It is widely known for its BIC Platform which is a software suite with modules for Process Modeling, Process Execution, and Process Mining as well as Governance, Risk, and Compliance modules for Risk Management, Information Security, Audit Management and more.GBTEC is also producer of the Process Pioneers Podcast hosted by Marc’s colleague Daniel Rayner where I had the honor of sharing New Process ideas in the beginning of the New Process journey. Probably the BPM podcast with the widest reach and definitely worth listening to.You'll learnWhat the underlying philosophy of BIC isHow to model processes in BICHow employees retrieve their processes in BICHow BIC supports you to involve the people in the process into the work on the process?How BIC supports you to disrupt established processesWhat developments of the BPM tool market Marc seesWhat BIC has on its development roadmapWhat BIC costs and how you can test itI hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!If you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode25---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to know how to start rethinking processes? Get my free checklist here: http://www.NewProcessLab.com/checklist

#024: In this episode, I'm speaking with Andreas Bierwirth of ABmotion on the art of content creation and how this can be applied to processes - for example by establishing a Process Influencer role. A role which uses content creation methods and tools such as videos, podcasts, and posts on corporate or even social media to inspire the people of an organization for processes.Andreas provides a very detailed and candid account of his own practical experiences about content creation. He talks about his favorite projects, who are some of the people who he is inspired by and what would he teach someone new to the role of a Process Influencer on day one.Today's GuestAndreas BierwirthAndreas is Founder and Managing Director of ABmotion. ABmotion is a media production company and they call themselves “Your content manufacturer with algorithm in its blood”.Andreas founded the company in 2010 in Cologne. Since then, they have completed more than 1,000 video, motion, and content creation projects.Andreas is also host of the Medientier podcast. I’d translate this to “The media animal podcast”. It is a media podcast for professionals and beginners with unusual and honest insights into an exhaustingly dynamic industry.I'm following him on LinkedIn for about two years now and I really love the content he is producing. So I just had to invite him to the New Process Podcast!You'll learnWhat a Process Influence is and how to become oneWhich mindset you need to adopt as a Process InfluencerHow to create extraordinary and entertaining contentHow BPM must be communicated to not be perceived as boringWhat Andreas' three top recommendations are to rethink processesI hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!If you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode24---Thanks to our New Process Partner of the month, we can keep the New Process Podcast free:This month, our partner is LanguageTool: LanguageTool is an AI-powered writing assistant which I'm not only using for my e-mail in the Outlook web app, but also in my process modeling sessions directly in all web-based BPM tools. To try it out, just use my affiliate link: NewProcessLab.com/languagetool ---PS: I'm really looking forward to meeting you in person at the New Process Conference 2024. Make sure to get one of the Early Bird Tickets for a special rate. Just go to: NewProcessLab.com/conference---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to know how to start rethinking processes? Get my free checklist here: http://www.NewProcessLab.com/checklist

#023: In this episode, I’m speaking with Astrid Kirchhoff from Hummingbirds about how to apply storylistening to open up our perspectives to a new way of rethinking processes.Astrid provides a broad explanation of how using the art of careful listening and the power of many authentic narrated experiences to better understand values, attitudes, and motivations.We’ll get a deeper understanding of how humans are storytelling animals, mixed in with a three-step approach of storylistening, story collection, and understanding the story, can help you engage and understand your client’s goals and target as an expert, at a more in-depth level and execute their ideas, goals and true intentions, purposefully and effectively.Today's GuestAstrid KirchhoffAstrid is a Narrative Facilitator at Hummingbird’s . She studied systemic organizational development at the Center for Systemic Research and Consulting in Heidelberg, as well as organizational development at Stuttgart Media University. Before specializing in this area, Astrid worked as an Account Executive for several companies in the marketing sector and has run her own advertising company for 10 years.Astrid is here to tell you more about what storylistening really is, and how we can apply this to processes, to rethink processes, to cultivate a more human-centric, process management approach.Hummingbirds is a company built by experienced entrepreneurs, creative people, strategists, scientists, and thinkers. They take big stories and provide meaningful data that can help management, entrepreneurs, and businesses improve their strategies through effective communication and help to better understand complex systems, team relations, and their market, story by story. You'll learnWhat storylistening isHow the typical process of storylistening looks likeHow storylistening can be applied to rethink process modelingWhat the secret ingredients of a storylistening project areWhat Astrid’s top recommendations to rethink processes areI hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!If you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode23---Thanks to our New Process Partner of the month, we can keep the New Process Podcast free:This month, our partner is LanguageTool: LanguageTool is an AI-powered writing assistant which I'm not only using for my e-mail in the Outlook web app, but also in my process modeling sessions directly in all web-based BPM tools. To try it out, just use my affiliate link: NewProcessLab.com/languagetool ---PS: I'm really looking forward to meeting you in person at the New Process Conference 2024. Make sure to get one of the Early Bird Tickets for a special rate. Just go to: NewProcessLab.com/conference---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to know how to start rethinking processes? Get my free checklist here: http://www.NewProcessLab.com/checklist

#022: In this episode, I'm speaking with Scott Armstrong from Interfacing about EPC. EPC stands for Enterprise Process Center and is Interfacing's integrated management system. Scott provides deep insights into the tool and how EPC helps rethink processes. Exciting are also his predictions for the BPM tool market and what of it is already on the roadmap for EPC.Today's GuestScott ArmstrongScott is an entrepreneur, innovator, keynote speaker, and soon to be father. He is managing partner of Interfacing and its global subsidiaries and he is partner of Dempton Solutions, which is an IT consulting firm.As I learned, he's an avid skier. He used to compete in mogul competitions. He has an appetite for risk in business and life: He lives by the motto, work harder, play harder. 🚀Interfacing as a pioneer in processes. It launched one of the first business process re-engineering modeling and simulation engines back in 1994 and then also one of the first web-based central repository solutions in 2000 as part of the Michael Hemmer BPM movement.Interfacing was acquired by Scott and his partners seven years ago and has grown to become one of the leading global digital twin solutions. Interfacing offers a full BPM suite from modeling, analysis, simulation to automation. And what makes interfacing really interesting for me as an airline guy is their solution's capabilities to cover all compliance requirements of highly regulated industries like airlines, MRO, pharma, MedTech, and so on. They are very specialized also in the coverage of all QMS, GRC, BPM, and EA requirements.You'll learnWhat the underlying philosophy of EPC isHow to model processes in EPCHow employees retrieve their processes in EPCHow EPC fosters the development of peopleHow EPC supports you to design cooperation on and in the process to people's needsWhat developments of the BPM tool market Scott seesWhat EPC has on its development roadmapWhat EPC costs and how you can test itI hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!If you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode22---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to know how to start rethinking processes? Get my free checklist here: http://www.NewProcessLab.com/checklist