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ON AIR is the no. 1 podcast for HVAC professionals or anyone interested in the stories, successes, and future of the heating and cooling industry and the pursuit of perfect air in the home. With over 60 years of combined experience, hosts Joe Jones and Dave Chatmon of global energy-efficient climate-control solutions leader Lennox International talk with leaders in the HVAC field, expert contractors, and dedicated employees about the art, science, and future of perfect air.
By accessing this Podcast, you acknowledge that the entire contents of this Podcast are the property of Lennox International Inc. or one of its affiliates (collectively, “Lennox”) and are protected under U.S. and international copyright and trademark laws. Except as otherwise provided herein, your use of this Podcast and the information contained in the Podcast are for personal or other educational purposes only. No other use, including, without limitation, reproduction, retransmission, or editing, of this Podcast may be made without the prior written consent of Lennox.
All information made available on this Podcast is for general informational purposes only, and any reliance on such information is done at your own risk. This Podcast should not be considered professional advice. By accessing this Podcast, you acknowledge that Lennox makes no warranty, guarantee or representation as to the accuracy or sufficiency of the information featured in this Podcast. The views expressed by guests are their own, and their appearance on this Podcast does not imply an endorsement of them or any entity they represent. Views and opinions expressed by Lennox employees are those of the employees and do not necessarily reflect the view of Lennox.
LENNOX EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY OR RESPONSIBILITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES ARISING OUT OF ANY INDIVIDUAL'S USE OR INABILITY TO USE THIS PODCAST OR THE INFORMATION PRESENTED IN THIS PODCAST.
89 Episodes
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In this episode of Lennox ON AIR, Joe and Dave sit down once again with Lanessa Bannister, Vice President and General Manager of Lennox Residential. Lanessa shares her journey from VP of Sales and Stores to leading the largest Lennox business division, reflecting on how she balances courage, focus, and humility while guiding more than 2,000 people through industry change. With humor and honesty, Lanessa talks about leading peers, making tough decisions, and staying grounded under pressure. Sh...
In this episode of ON AIR, hosts Joe Jones and Dave Chatmon are joined by Technical Training Manager Doug Smiley to explore how the BuildATech Friends and Family program is transforming lives and strengthening the HVAC industry. From tackling the technician shortage to sharing stories of perseverance, mentorship, and career discovery, this conversation highlights how one idea grew into a nationwide movement that connects people to meaningful, hands-on careers. You’ll hear how Lennox trainers ...
In this episode of ON AIR, hosts Joe Jones and Dave Chatmon sit down with Patty Arellano Tolotta, VP of Marketing at Lennox Residential, and Leah Allison, Sr. Manager of Training Development, to explore what’s ahead at Lennox LIVE 2026. From keynote speakers and interactive breakouts to networking opportunities that lead to lasting mentorship, Lennox LIVE is built to help dealers strengthen their teams and grow profitably. You’ll hear how dealer feedback has shaped the 2026 agenda, why fewer ...
In this episode of ON AIR, we sit down with Ed Lietz of 911 Mechanical and Alicia Thomson, Lennox Territory Manager, to explore what it takes to transition from residential new construction into the add-on replacement market. Ed shares the story behind the company’s unique name, his background as a firefighter, and the intentional steps 911 Mechanical is taking to diversify, stabilize cash flow, and strengthen margins. From revamping marketing and sales strategies to investing in culture, tra...
In this episode of ON AIR, Joe Jones and Dave Chatmon join the ACHR NEWS to explore how trusted information has shaped the HVAC industry for nearly a century—and why perspective beyond your own business is critical for growth. From the days of electric refrigeration and iceboxes to today’s digital-first world of podcasts, webinars, and social media, industry media has always helped contractors learn, adapt, and stay ahead. They uncover surprising stories of HVAC history, lessons from competit...
In the final episode of our Women in HVAC series, Joe Jones and Dave Chatmon sit down with four women who believe that lifting others is part of doing the job well. Sally Brewer, Laura Savage, Taylor Snyder, and Lisa Yowell reflect on how mentorship, consistency, and a belief in the next generation have shaped their careers and the culture around them. They talk about team building, trust, and the quiet pride that comes from helping someone else succeed. Whether it’s showing a new hire the ro...
Next up in our series on women in the HVAC industry, Joe and Dave talk with four women whose careers prove that the most powerful kind of leadership doesn’t always shout—it shows up. Lindsay Hudgens, Dottie Pacetti, Shelley Kerns, and Tina Smith reflect on the small choices, attention to detail, and daily follow-through that have helped them build long-lasting trust with coworkers, dealers, and homeowners alike. They share stories about gaining credibility in a male-dominated space—not by bei...
In this second episode of the special four-part series on women in the HVAC industry we began in April, Joe and Dave join four standout leaders from the Lennox network—Kerry Sweet, Grace Shehadeh, Alison Albrecht, and Norma Behrend-Martinez—for a candid conversation about fear, courage, and the path to finding your voice. From imposter syndrome to unexpected career pivots, these women share the moments that shook their confidence—and the decisions that built it back stronger. They talk about ...
No script. No safety straps. Just candid conversation—recorded live at Lennox VisionTECH 2025. In this open mic episode of ON AIR, hosts Joe Jones and Dave Chatmon invite HVAC pros to pull up a chair and talk shop—unscripted and unfiltered. From uncovering what makes top performers tick to reigniting the "blue flame" of team passion, this episode is packed with real insights, big laughs, and the kind of candor that makes you feel like you’re in the room. Whether you're leading a team or looki...
Technical training is more than a safety requirement; it’s a business strategy. In this final episode of our Dealer Competencies series, we’re spotlighting the thinking technician: the one who sees past the symptoms, asks smarter questions, and takes ownership of the install. Hosts Joe Jones and Dave Chatmon are joined by Tom Davis of Davis Heating and Cooling, G Bradley of Beantown Home Services, and Lennox leaders Bill Boyer and Tony Cava. Together, they unpack how top HVAC companies are tr...
Talent development might not show up on a balance sheet—but without it, growth stops cold. In this fifth episode of our Dealer Competencies series, we’re diving deep into how top HVAC companies are building crews that stick, scale, and lead from within. Hosts Joe Jones and Dave Chatmon sit down with Jeff Johnson of Arpi’s Industries, Richard Dorman of Rite Way Heating, Cooling and Plumbing, and Lennox leaders Sean Dinel and Paul Gallivan. These industry pros break down how they’ve turned revo...
Operations may not sound flashy—but when it fails, everyone feels it. In this fourth episode of our Dealer Competencies series, we're shining a spotlight on the everyday systems that make or break HVAC businesses. Hosts Joe Jones and Dave Chatmon sit down with Matt Becker of B&B Heating and Cooling, Kyle Brittingham of Level 9, and Lennox leaders Andrew Clarkson and Kevin Rohloff. They share real stories of how growing companies can escape the chaos—by trading fire drills for defined role...
What would your financials reveal if the sales stopped tomorrow? In the third episode of our six-part Dealer Competencies series, we’re taking a closer look at Finance—because no matter how strong your sales are, a business without financial clarity is one bad month away from chaos. Hosts Joe Jones and Dave Chatmon are joined by Ryan St. Michel (Owner, Grove Mechanical), Dennis O’Brien (Owner, Gopher Heating and Air), and Lennox Territory Managers Darren Benson and Mike Prusha to unpack real-...
What if the best salespeople aren’t selling, but listening? In the second episode of our six-part Dealer Competencies series, we’re talking Sales—because no matter how strong your product is, your box doesn’t move until you earn the customer’s confidence. Hosts Joe Jones and Dave Chatmon are joined by Jeremy Adams (COO, Lunchpail Service), Brian Cline (COO, Bardi Home Services), and Lennox District Managers Jason Jackson and Kevin Brown to explore what separates average salespeople from trust...
Welcome to the first episode of our six-part Dealer Competencies series! We’re kicking it off with Marketing—because before you can deliver great service, you need to get in the door. Hosts Joe Jones and Dave Chatmon sit down with Dale and Grant Gray from Creature Comforts in Ontario, Doug Kidd from Temp Control in Nashville, and Lennox leaders Vikram Seal and Tim Harleson. They explore what works for HVAC marketing, from costly TV ad missteps to unforgettable community-first strategies like ...
In this episode of ON AIR, Joe Jones and Dave Chatmon sit down with Ken Schmidt, former Director of Communications at Harley-Davidson, to explore how the brand went from near collapse to cultural icon. Ken shares the bold strategies that helped Harley-Davidson stand out in a crowded market—focusing on strong storytelling, emotional connection, and the power of being remembered rather than just noticed. He explains why most brands struggle to spark loyalty—and how authenticity, vulnerability, ...
In this special episode of ON AIR, we celebrate Women's History Month with a powerful discussion featuring female leaders at Lennox—the first episode in a special four-part series on women in the HVAC industry! This engaging panel, hosted by Joe Jones and sponsored by the Lennox Women's Business Council, features insights from Jessica Smith, Angela Winningham, Amy Gebrian, and Alison Jones—women who have made a significant impact in a traditionally male-dominated industry. The conversation ex...
In this episode of On Air, hosts Joe Jones and Dave Chatmon sit down with Andy and Christina Bruse, founders of Age Heating and Cooling, to discuss their incredible journey from employees to successful business owners. Andy and Christina share the challenges they faced in starting their own company, from building brand recognition and establishing a customer base to hiring the right team and scaling their operations. Discover how they overcame industry hurdles, leveraged partnerships with Le...
In this episode of ON AIR, hosts Joe Jones and Dave Chatmon sit down with Paul Redman, CEO of Contractor Commerce, to discuss the digital evolution of the HVAC industry. As more consumers turn to online shopping, how can contractors adapt without compromising the value of their services? Paul shares insights on key industry shifts, the importance of price transparency, and how Lennox is taking a contractor-first approach by integrating online sales tools with dealer support. Tune in to...
In this episode of ON AIR, hosts Joe Jones and Dave Chatmon dive into the power of setting great expectations—with customers, employees, and within the community. Featuring Territory Manager Chris Enourato, third-generation co-owner of Tri County Air Conditioning Jeffrey Overholt, and Tri County Air Conditioning Sales Manager Matt Koehl, the conversation explores how exceptional service and leadership go beyond just selling HVAC units. The panel shares insights on customer experience, team tr...
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