Omni Talk Retail

EXCLUSIVE: Sam's Club's Chief Experience Officer Diana Marshall reveals how "exit arches" use computer vision to eliminate receipt checks chainwide, plus complete app/website redesign details.Recorded live from the VusionGroup Podcast Studio, From NRF Europe, discover Sam's Club's rapid innovation cycle:✅ Exit arches deployed chainwide in under 1 year eliminating receipt checks✅ Complete website/app redesign addressing speed and personalization✅ New stores with 6-7x larger back rooms supporting 18% e-commerce growth✅ Member feedback loop driving innovation from problem to solution✅ Holiday strategy including travel packages and curated gift guides✅ Experimental philosophy maintained since 1983 foundingThe breakthrough: Computer vision works for both Scan and Go users AND traditional register checkout customers.🎯 Perfect for: Retail technologists, membership business operators, customer experience professionals, and computer vision enthusiasts.#SamsClub #ExitArches #ComputerVision #RetailInnovation #MembershipRetailThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

EXCLUSIVE: Kiko Milano's CEO Simone Dominici reveals how customer feedback led to breakthrough one-handed lipstick innovation and shares ambitious US expansion plans.Recorded live from the VusionGroup Podcast Studio at NRF Europe, we discover how the Italian beauty disruptor operates across 73 countries:✅ One-handed lipstick designed for social media content creation✅ Hybrid US expansion strategy across stores, e-commerce, Amazon, TikTok Shop, and department stores✅ Partnership with Reliance Beauty for India market entry (Delhi stores opening October 2025)✅ Unified commerce enabling beauty advisors to complete transactions via iPhone✅ AI pricing 450+ new products annually across global markets✅ Evolution from mass retailer to global beauty iconThe innovation: "You don't want to leave your iPhone to uncap your lip gloss" while recording content or during interviews.🎯 Perfect for: Beauty industry professionals, retail expansion strategists, innovation managers, and social commerce enthusiasts.#KikoMilano #BeautyInnovation #GlobalExpansion #UnifiedCommerce #SocialBeautyThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

EXCLUSIVE: Carrefour's Innovation Director Helene Labaume reveals how one of the world's largest retailers (90+ billion revenue) manages breakthrough technology adoption across 40+ countries.Recorded live from the VusionGroup Podcast Studio on NRF Europe's final day, we discover Carrefour's systematic innovation approach:✅ Why they invested in "immature" computer vision 5 years ago (now scaling to stores)✅ Its venture fund's 4 strategic investment streams✅ Smart glasses "deep dive" with use cases for consumers AND associates✅ AI product formulation: improving recipes and creating vegan alternatives✅ CEO support as the secret weapon for innovation communication✅ Future retail vision: AI + Technology + Human connectionThe philosophy: "If you see a connected barbecue launched by Carrefour, it won't be us"—they focus on disruption, not gimmicks.🎯 Perfect for: Innovation managers, retail executives, VC professionals, and anyone interested in long-term technology adoption strategies.#Carrefour #GlobalRetail #RetailInnovation #ComputerVision #SmartGlassesThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

EXCLUSIVE: Douglas Group's Chief Customer Officer Philipp Andrée reveals how teenagers are revolutionizing premium beauty with product expertise that shocks industry veterans.Recorded live from the VusionGroup Podcast Studio at NRF Europe, we discover how Europe's largest premium beauty retailer leads both online AND offline:✅ Why groups of 15-year-olds "take over" Douglas stores (in the best way)✅ AI virtual shopping assistants trained by 19,000 beauty advisors✅ How 62 million loyalty members enable personalization at scale✅ User-generated content strategy using micro-influencers and store employees✅ Beauty mirrors and skin analyzers working across all channels✅ "Omnipresence" philosophy: ecosystem first, purchases secondThe transformation: Gen Z's deep product knowledge and TikTok engagement creates "fans for life" driving natural industry growth.🎯 Perfect for: Beauty industry professionals, retail marketers, personalization experts, and anyone tracking Gen Z consumer behavior.#DouglasGroup #PremiumBeauty #AIPersonalization #GenZBeauty #BeautyTechThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

EXCLUSIVE: REWE Digital's Anika Vooes discusses how REWE successfully iterated autonomous store experimentation into success by moving technology interactions from entrance to exit.Recorded live from the VusionGroup Podcast Studio at NRF Europe, discover the innovation philosophy behind some of Europe's largest retail experiments:✅ Why "lighthouse projects" illuminate innovation value for entire organizations✅ The customer behavior insight that changed everything in autonomous stores✅ "People earning today's money vs. tomorrow's money" innovation justification✅ Why focusing on 2 big projects beats managing hundreds of initiatives✅ Test-fail-learn-adapt cycle that turns setbacks into breakthroughs✅ Corporate-startup partnership challenges and solutionsThe transformation: Moving from complex entry scanning to magical exit checkout boosted adoption by aligning with natural shopping behavior.🎯 Perfect for: Innovation managers, retail technologists, corporate venture teams, and anyone interested in systematic innovation approaches.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this week’s Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, Chris and Anne discussed:Kroger’s evaluation of its automated e-commerce fulfillment network (Source)Walgreens dedicating in-store space to party supplies and expanding assortment (Source)Starbucks deploying computer vision technology to track in-store inventory (Source)Pacsun announcing the formation of an industry-first youth advisory council (Source)Nearly half of AI search users preferring AI tools over Google (Source)There’s all that, plus croissants versus pain au chocolat, escargot versus languostines, and whether the Paris Metro beats the London Tube.P.S. Be sure to check out all our other podcasts from the past week here, too: https://omnitalk.blog/category/podcast/P.P.S. Also be sure to check out our podcast rankings on FeedspotMusic by hooksounds.com#RetailNews #KrogerAutomation #WalgreensPartySupplies #StarbucksAI #PacsunYouth #AISearch #RetailPodcast #OmniTalk #RetailTech #ComputerVision #AutomatedFulfillmentThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

EXCLUSIVE: Dunkin' Benelux's Nacho Carnes reveals how they transformed bankruptcy into rapid growth through flavor-focused strategy and data-driven personalization.From the VusionGroup Podcast Studio at NRF Europe, Nacho shares the remarkable turnaround story with us including:✅ How "flavor as strategy" differentiates them from competitors✅ Dubai chocolate donuts and donut printing for personalization✅ Individual QR code promotions based on customer engagement levels✅ First-time Digital Out of Home and Connected TV campaigns✅ Why incrementality beats attribution for measuring true ROI✅ Breaking down data silos to create unified customer profiles✅ Company ownership strategy vs. franchising for data controlThe transformation: From bankruptcy to weekly growth through cultural research, technology infrastructure, and personalized customer experiences.🎯 Perfect for: QSR operators, franchise leaders, data strategists, and anyone interested in post-crisis business transformation.#DunkinBenelux #QSRStrategy #FlavorStrategy #DataPersonalization #RetailTransformationThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

EXCLUSIVE: MC Sonae's Head of Tech Experimentation, Rafael Pires, reveals how Portugal's leading retailer has been pioneering retail innovation for 9 years straight.Rafael Pires shares insights live from the VusionGroup Podcast Studio at NRF Europe on:✅ Why "gut feeling" often beats complex evaluation matrices✅ How they filter 100+ annual tech initiatives down to executable pilots✅ The breakthrough in-store analytics that tracks customers like e-commerce✅ Why autonomous robots + AI will transform retail in the next 10 years✅ How to balance moonshot experiments with incremental improvements✅ The culture that allows failure and learning from "hype" technologiesRare behind-the-scenes look at how a major retailer actually makes technology decisions and manages innovation at scale.🎯 Essential for: Innovation managers, retail technologists, startup founders, and anyone interested in systematic experimentation.#RetailInnovation #TechnologyExperimentation #MCSonae #InStoreAnalytics #RetailTechThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

EXCLUSIVE: Instacart's VP of Commercial Partnerships Ryan Hamburger breaks down the metrics that matter and reveals how the company is preparing for an agentic AI future.Recorded live from the VusionGroup Podcast Studio at NRF Europe in Paris, Ryan shares insights on:✅ Why affordability is reshaping grocery delivery strategy✅ The 10% growth advantage for retailers with in-store pricing✅ How Instacart delivers 70-75% incremental sales (not just channel shifting)✅ European expansion plans with Aldi and Morrison's partnerships✅ Why they were "one of the first to launch the operator model with OpenAI"✅ The "hurry up and wait" reality of preparing for agentic shoppingKey revelation: "We're not a retailer. We never want to be a retailer" - learn why this philosophy drives their partnership success.🎯 Essential for: Grocery executives, partnership managers, retail technologists, and anyone tracking the future of AI-powered commerce.#Instacart #GroceryDelivery #RetailPartnerships #AgenticAI #RetailTechnologyThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

EXCLUSIVE: NRF President & CEO Matt Shay reveals what topics are dominating every retail boardroom conversation and shares his outlook for the industry's future.In this must-watch interview recorded live from the VusionGroup studio at NRF Europe's inaugural show in Paris, Matt breaks down:✅ Why retail is outperforming growth forecasts (and the hidden reason why)✅ The #1, #2, AND #3 priority for every retail CEO right now✅ How job market shifts directly impact consumer spending✅ The "antiquated" perception of retail that needs to change✅ What the top 10% consuming 50%+ means for retailersKey insights on consumer behavior, and retail innovation that every industry professional needs to hear.🎯 Perfect for: Retail executives, policy professionals, industry analysts, and anyone tracking economic trends affecting consumer spending.#NRF #RetailIndustry #RetailInnovation #ConsumerTrendsThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Go behind the scenes at Walmart’s New York Fashion Week pop-up with Denise Incandela, EVP of Fashion at Walmart, and designer Brandon Maxwell, Creative Director for Scoop and Free Assembly, and the designer behind his own celebrated luxury brand. Discover how Walmart is democratizing fashion through elevated private brands, exclusive collaborations, and experiential retail moments in the heart of NYC. From 100% inventory growth this season to Free Assembly rolling out in every Walmart store nationwide and Scoop expanding to half the fleet, Walmart’s fashion transformation is reaching millions more customers than ever before - all at price points 3–4x lower than comparable brands.Key highlights include: the story behind Brandon Maxwell’s limited-edition $98 blazer, Walmart’s strategy to double store exposure for Scoop and Free Assembly, and how fashion at Walmart is redefining perceptions… making style accessible to all. Recorded live in the Meatpacking District during NYFW SS25. #WalmartFashion #WalmartStyle #NYFW2025 #BrandonMaxwell #ScoopStyle #FreeAssembly #AccessibleLuxury #StyleForAll #DemocratizingFashion #RetailInnovation #FutureOfRetail #AmericanFashionThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

The lightning round covers fashion films, Ariana Grande's talent level, and AI-generated movies, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso.From Chris's surprising Zoolander pick over Devil Wears Prada to Anne's rating of Ariana Grande as a perfect 10, plus discussion of OpenAI's $30 million AI movie "Critters" and the upcoming Spinal Tap sequel. Quick-hit entertainment takes that connect back to retail and culture.🔔 Subscribe for weekly retail insights!For the full #fastfive episode head here: https://youtu.be/1E4Lsj0iSMc #retailnews #retailtech #arianagrande #zoolander #retailmedia #ecommerce #retailinnovation #omnichannel #customerexperience #retailtrends #aiinretailThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Office Depot launches a nationwide 15-minute pickup promise with $15 guarantees, brought to you by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso.President Kevin Moffitt positions this as the ultimate convenience play, offering $15 coupons when orders aren't ready in time. Chris worries about operational strain on store teams, while Anne questions whether this is primarily a marketing hook building on their existing 20-minute capabilities.🔔 Subscribe for weekly retail insights!For the full #fastfive episode head here: https://youtu.be/1E4Lsj0iSMc #retailnews #retailtech #OfficeDepot #Pickup #retailmedia #ecommerce #retailinnovation #omnichannel #customerexperience #retailtrends #aiinretailThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Kroger unveils its "deli of the future" in a new Kentucky marketplace store, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso.The 6,500 square foot prepared food section features open kitchens, made-to-order sandwiches, and premium offerings like Murray's cheese and Snow Fox sushi. Anne sees potential for additional trip occasions, while Chris questions whether this innovation addresses Kroger's real challenges with their existing store base.🔔 Subscribe for weekly retail insights!For the full #fastfive episode head here: https://youtu.be/1E4Lsj0iSMc #retailnews #retailtech #krogerdigitalcoupons #future #retailmedia #ecommerce #retailinnovation #omnichannel #customerexperience #retailtrends #aiinretailThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Albertsons introduces three new retail media channels with investment matching programs, brought to you by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso.The grocer's Media Collective now offers organic influencers, premium in-store screens, and enhanced on-site placements, plus matching CPG investments with enterprise media dollars. Chris and Anne analyze the competitive implications and strategic hooks for competing against Amazon and Walmart's retail media dominance.🔔 Subscribe for weekly retail insights!For the full #fastfive episode head here: https://youtu.be/1E4Lsj0iSMc #retailnews #retailtech #albertsons #grocery #retailmedia #ecommerce #retailinnovation #omnichannel #customerexperience #retailtrends #aiinretailThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Gap Inc. announces a major beauty and accessories expansion across all brands, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso.With Old Navy leading the charge in 150 stores, the company sees beauty as a "sleeper category." Chris and Anne debate whether this diversification strategy makes sense, examining past failures from Lululemon, Athleta, and Zara in beauty, while considering the potential for accessories success.🔔 Subscribe for weekly retail insights!For the full #fastfive episode head here: https://youtu.be/1E4Lsj0iSMc #retailnews #retailtech #Gap #Beauty #retailmedia #ecommerce #retailinnovation #omnichannel #customerexperience #retailtrends #aiinretailThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Sam's Club has rolled out a major app redesign featuring global intent centers, brought to you by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso.The new presentation layer allows customers to choose fulfillment options upfront and offers enhanced retail media capabilities. Chris dives deep into why this strategy perfectly positions Sam's Club for warehouse retail dominance and how it leverages Walmart's fulfillment network for competitive advantage. Anne explores the implications for membership retail and personalized advertising opportunities.🔔 Subscribe for weekly retail insights!For the full #fastfive episode head here: https://youtu.be/1E4Lsj0iSMc #retailnews #retailtech #samsclub #app #retailmediaweb #Redesign #retailinnovation #ecommerce #retailinnovation #omnichannel #customerexperience #retailtrends #aiinretailThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this week’s Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, Chris and Anne discussed:Sam’s Club’s brilliant app redesign — Anne and I break down why this move is so genius and what other retailers can and cannot learn from it. (Source)Gap’s beauty gamble — The company wants to expand into beauty and accessories across all brands, starting with Old Navy. Is this Richard Dickson’s next stroke of genius, or are they about to learn why Nintendo doesn’t sell makeup? (Source)Albertsons’ retail media evolution — Three new channels including influencer matching and premium in-store screens. We explore whether this “evolve or die” mentality is what separates winners from losers in retail media. (Source)Kroger’s “deli of the future” — A 6,500-square-foot prepared food section that’s supposed to revolutionize grocery. Anne loves the concept, but I’m asking the hard questions about scalability and architectural debt. (Source)Office Depot’s 15-minute promise — They’re guaranteeing pickup in 15 minutes or you get a $15 coupon but will this idea put too much strain on the store team? (Source)There’s all that, plus we announce this month’s OmniStar award winner Katherine Dela Cruz Paulk from Fabletics in partnership with Quorso, and dive into everything from New York Fashion Week to whether AI-generated movies are worth your theater ticket money.P.S. Be sure to check out all our other podcasts from the past week here, too: https://omnitalk.blog/category/podcast/P.P.S. Also be sure to check out our podcast rankings on FeedspotMusic by hooksounds.com#RetailNews #SamsClub #GapBeauty #RetailTech #KrogerDeli #RetailPodcast #OmniTalk #RetailMedia #OfficeDepot #RetailInnovation #Fabletics #QuorsoThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso. Chris and Anne tackle viral grocery shopping trends, discuss Nestlé's leadership chaos, share parenting hacks for school prep, and debate cool-sounding French names. From the "5-4-3-2-1" grocery method to bus ride realities, it's rapid-fire retail commentary at its finest.For the full #fastfive episode head here: https://youtu.be/838xKELS_nI #retailnews #retailtech #Grocery #BTS #Hack #Parenting #retailmedia #ecommerce #retailinnovation #omnichannel #customerexperience #retailtrends #aiinretailThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso. Waitrose pilots AI-powered smart trolleys in Bracknell, becoming the first UK supermarket to test the technology. Chris and Anne remain skeptical about customer adoption hurdles and question why retailers are first in the water on unproven smart cart solutions.For the full #fastfive episode head here: https://youtu.be/838xKELS_nI #retailnews #retailtech #waitrose #trolley #retailmedia #ecommerce #retailinnovation #omnichannel #customerexperience #retailtrends #aiinretailThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy