DiscoverOne Next Step: Management Tips & Tools for Small Business Owners
One Next Step: Management Tips & Tools for Small Business Owners

One Next Step: Management Tips & Tools for Small Business Owners

Author: BELAY

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The One Next Step podcast is the small business mentor you’ve always wanted. After working with thousands of entrepreneurs, executives, and organizations, powerhouse virtual staffing company, BELAY, is committed to sharing real-world business knowledge that will help real-life leaders. Even well-known guests like Daymond John and Michael Hyatt will focus on business basics that will help everyday leaders get more done and see more results. For podcast show notes and additional resources on business growth for the business owner, visit
38 Episodes
In this week’s episode, Lisa and Tricia talk with someone who is highly respected both in the for-profit and nonprofit world — Jeff Henderson. He’ll discuss a concept most entrepreneurs think about as they are launching but usually leave behind in the hustle and bustle of a task-oriented workplace. During those early days when you are trying to get your feet off the ground, you may not have the time or cash flow for your team to strategize and plan big. What leaders sometimes fail to focus on is — what are the true needs of our customers? How can we meet them where they are? And the biggest concept: why doing good is just plain good business.  Welcome to episode 34 of One Next Step.
In this episode, we’re going to explore the response “I’m fine!” “On average, we say "I’m fine" 14 times a week, but only 19% of us actually mean it. You know the experience: you’re walking down the office hall and someone casually says, “Hey, how are you today?” What is your instinctual response? Most people say “Fine, thank you. How are you?” And the response repeats itself. Why did that become such a common and acceptable response? It’s almost as casual as saying “hi.” We all say it; sometimes we mean it and sometimes we don’t. Today we will explore why it’s a popular response, why society views it as an acceptable answer, how we and the members of our team can have more honest, vulnerable relationships, and what we can do when we’re not fine. Welcome to episode 33 of One Next Step.
In this episode, Tricia and LZ welcome Casey Graham, co-founder and CEO of Gravy, an organization that helps businesses collect unpaid recurring payments. Before launching Gravy, Casey founded The Rocket Company where he helped church leaders scale their financial leadership and fundraising opportunities. Not only has Casey launched three businesses, but he’s authentic and passionate about helping business owners. He understands what makes a business successful and what can lead to its failures. Today, Casey is going to help us recognize how unsatisfied owners create unfocused and unmotivated leaders, and what to do about it. Welcome to episode 32 of One Next Step.
Working with an executive assistant isn’t a one size fits all experience. Each leader has their own communication style and management style and so does each EA. Being able to use your unique qualities to better work together as a team can be the catapult to your potential as a leader and your growth as an organization. This week, we are continuing our conversation around how to help you better lead your organization by learning to leverage your executive assistant in more effective ways. Here to join us again for this conversation are our very own executive assistants, Kate Sawtelle and Melissa Lawrence. They are ready to jump in and help us discuss how leaders can best work with their executive assistant to build trust, effectively create expectations, and better communicate. Welcome to episode 31 of One Next Step.
It’s easy to find yourself in the weeds of running your business but knowing the right time to lean into your team is essential to maximizing your organization's growth. Our executive assistants have helped us navigate through the good, the bad and the ugly. We wouldn’t be able to lead our organization well without their support. We’re honored to have our assistants Kate Sawtelle and Melissa Lawrence join us for this podcast. They’re ready to help us unpack the ways their support has made all the difference to the way we lead, and we will share ways to effectively leverage your EA so that you can get better organized and lead with more freedom. Welcome to episode 30 of One Next Step.
Everything was different in 2020 as we all faced new and challenging hardships. Some goals shifted, some were thrown out the window, and some we were able to hang on to regardless of what was happening around us. However, no matter what 2021 looks like, we can try to find balance as we continue to lead our organizations and personal lives. If this new year continues to throw us curveballs, the great thing is, we are adaptable. With an initial plan, we just need to reevaluate and adjust when things don’t go according to that plan. So join us as we talk about focusing on your professional and personal goals. Welcome to episode 29 of One Next Step.
Scaling sales teams is a challenge. So many products or companies fail because teams didn’t figure out a few key ingredients. Today Scott Leese joins us to talk about just that. When it comes to sales, Scott Leese is the man. Not only is he an author, and we will talk about his book Addicted to the Process, but he is the founder of both Scott Leese Consulting and The Surf and Sales Summit. He joins us today to talk about building a successful sales team while leading it as a small business owner, giving all of us the best tips to find the right salespeople who can grow your team and eventually your business. Welcome to episode 28 of One Next Step.
Kendra Lewis became a mom as a high school senior and faced many challenges early in her life. Pushing herself to rise above what others said, Kendra worked full time while going to night school. She faced homelessness and doubt. But Kendra eventually graduated with three degrees, created multiple businesses, and has worked for some of the largest Fortune 500 companies in the world. However, working for a Fortune company was not her dream. Her mission was to work with small businesses. She wanted to help entrepreneurs launch their ideas into the world – and that’s exactly what she’s doing today! Join us this episode as Kendra shares her passion to transform small businesses. Welcome to episode 27 of One Next Step.
Sometimes being pushed in a different direction can turn out to be the biggest blessing of our lives and careers. That’s exactly what happened to Steven Carse, one of the brains behind King of Pops – the delicious popsicles. King of Pops all started as a conversation in Central America. Over the years, that conversation and dream turned into a reality. Steven was laid off from his corporate job during the Great Recession so it was on to a new dream for him. A few months later, Steven’s brother left his job as a lawyer to join the family business. Now, not only does King of Pops want to provide good food, but Steven and his brother are relentless community supporters and strive to generate unexpected moments of happiness for everyone they encounter. Today Steven Carse joins us to talk about growing a business from the ground up. Welcome to episode 26 of One Next Step.
At some point, you’re going to hopefully spend time and money building your organization’s brand (if you’re not already). However, in the beginning, more people will likely know you than those that know the name of your company. So your personal brand will probably carry more weight in your community or network than your business. How do you leverage that reality to support the growth of your business? In this episode, we’ll be joined by Kevin B. Jennings, a personal brand strategist and the CEO of Junction 32, a marketing services firm for small businesses. Specifically, we’ll talk about what a personal brand is, why it matters, and how it can help you gain more clients and better lead your team. Welcome to episode 25 of One Next Step.
We want you to win in your organization. In order to win, you must work well with others who don’t think or process the way you do. And whether you are working from home or back in an office setting, the key is putting forth the effort to learn how to work better together, even if that is using helpful resources like the Enneagram.  It’s a challenging time with many organizations working remotely, which brings another challenging layer to team connectedness and understanding. In this episode, we’ll dive into a  discussion on how we learned to use our differences to our advantage. Welcome to episode 24 of One Next Step.
Burnout is real, but it’s also misunderstood. Burnout comes from constant exposure to emotional and interpersonal stressors at work or at home, or even both! And who fits that bill? Hard working, high-achieving leaders like you, me and everyone listening to this podcast.  People who don’t care rarely get burned out. Joining us this week is Carey Nieuwhof, founder and CEO of Carey Nieuwhof Communications, which produces content and training resources for leaders. He will share wisdom gained from helping millions of leaders online and from his own experience understanding, avoiding, and battling back from burnout. Welcome to episode 23 of One Next Step.
We’ve all met people or heard stories of people who were the best in their field — earned lots of money, helped lots of people, and received lots of praise, but we later discover that their personal life was in shambles or they were burdened by depression. Every business leader listening to this podcast knows there is a psychological price associated with being in charge. Inc. Magazine once referred to as “the downside of being up.” Today, we’re going to learn tips and strategies to make sure your success at work adds to, not subtracts from, your life. We’ll be joined by Anthony Flynn – the founder of Amazing CEO and the CEO of The WorkFaith Connection. Anthony is talking with us about how to align your career with your life so it adds joy and fulfillment.  Welcome to episode 22 of One Next Step.
In this episode, we’re going to help you learn how to conduct a year-end review that focuses not just on financial performance but team performance and organizational culture. Experience doesn’t make you wiser. Evaluated experience makes you wiser. We’ll walk you through a few things you can do on your own or with your team to wrap up and review the year. Our goal with this episode is to help you maximize what you learn from this year, remind you of all that you accomplished, and give you something to go back and celebrate with your team.
At BELAY, our clients struggle with “finding the right people.” Being unable to find the right team member is one of the most common challenges business leaders have. Joining us in this episode is William Vanderbloemen, one of the best people to help because he knows how to get it right.  As the founder and CEO of Vanderbloemen Search Group, William and his team specialize in helping Christian organizations like churches, nonprofits, schools, and values-based businesses find executives to lead them. He will give us a peek into how top organizations promote their positions in a way that attracts top talent. Welcome to episode 20 of One Next Step.
Andy Stanley says, “Unexpressed gratitude feels like ingratitude to the ones for whom you are grateful.” I don’t think most of us are ungrateful for our teams. However, it’s common for leaders to struggle with remembering to show appreciation for their team when they see them every day.  In this episode, we’re going to help you better communicate your appreciation for your team even if you’re working remotely. What gets rewarded gets repeated in any organization, and remote teams are no different. Now more than ever, team members need to know their hard work is seen and valued.  Welcome to episode 19 of One Next Step.
If you have any desire to grow your business, you’ll eventually have to develop more people capable of supporting the organization. You’ll need people who can confidently and competently step into leadership roles. In this episode, we will help you get more out of your team by developing them as leaders and give you a tiny peek into BELAY’s approach to leadership development. Joining us to talk about this are the founders and chairs of BELAY, Bryan and Shannon Miles. We will be talking about how they grew a world class organization and stepped out of the day-to-day by trusting leaders and grooming them to run it all!  Welcome to episode 18 of One Next Step.
Organizational culture is critical for our company’s success, but it’s often discussed like it’s a mysterious force that magically makes things awesome (think ‘Best Place to Work’ awards) or toxic (think ‘lots of bad reviews on Glassdoor’).  While culture is powerful, it doesn’t haven’t to be mysterious, and there are practical things you can do to shape the environment you and your team work in every day.  In this episode, we’ll be chatting with Jenni Catron, speaker, author and CEO at The 4Sight Group. She will help us gain a better understanding of what company culture is, why it's important and how we can create a strong culture within our organization. Welcome to episode 17 of One Next Step.
Like it or not, people are judging us before they know us. That may feel superficial, but the reality is consciously or unconsciously, others assess your appearance, speech, energy, personality, and behavior all the time. From those assessments, they form opinions about your likely strengths, weaknesses, and capabilities, and decide if they want to further engage with you. In this episode, we’re going to learn to become aware of how we’re showing up and what we can do about it. We’ll be joined by Steve Herz, President of The Montag Group – a talent agency representing broadcasters on networks like NBC Sports, ESPN, and CNN – to talk with us about how we can use authority, warmth, and energy to amplify the effectiveness of our communication and connection with others. He’ll help us win trust, respect, and influence at work. Welcome to episode 16 of One Next Step.
Your systems and processes do more than ensure quality; they save your organization time and provide clarity in expectations. If you are doing everything well as an organization, but you're not documenting what you do, your business is vulnerable and unable to scale. You are reinventing the wheel every time, counting on people to uphold an unspoken standard or pick up things through osmosis, overly relying on people who know your business to continue working for your business, or all of the above. In this episode, we want to help you take the lid off of your business's potential by helping you identify the processes and systems you need to grow your business. These processes will help you deliver a great customer experience, hire the right people, convert leads, and more. All great organizations have nailed this down so that they ensure a certain level of quality and consistency.  Welcome to episode 15 of One Next Step.
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