DiscoverOne Next Step: Management Tips & Tools for Small Business Owners
One Next Step: Management Tips & Tools for Small Business Owners

One Next Step: Management Tips & Tools for Small Business Owners

Author: BELAY

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It’s time to run your business – and stop letting it run you. One Next Step, hosted by BELAY CEO and author Tricia Sciortino and Lisa Zeeveld, CFO and COO, is the most practical business podcast in the world. It provides tangible takeaways and actionable insights for listeners every week so leaders can affect change in their business immediately. Because after working with thousands of entrepreneurs, executives, and organizations, powerhouse virtual staffing company BELAY has the real-world business knowledge to help real-life leaders get more done and see more results. World-renown guests like Daymond John and Michael Hyatt join Tricia and Lisa weekly to share the small steps, experiences, coaching and resources that have helped them propel their businesses and lead with confidence. For podcast show notes and additional resources on business growth for the business owner, visit
54 Episodes
In this special edition of One Next Step, we’re celebrating the 50th episode of the podcast by sharing a few highlights from some of our most popular episodes. We have had so many great episodes, so it was hard to narrow it down but we picked a few favorites. You’ll hear from Daymond John from Shark Tank, Michael Hyatt, Megan Hyatt Miller, Colleen Stanley, and the founders of BELAY, Bryan and Shannon Miles, as they talk about topics like the biggest barrier to work-life balance, the most important part of your strategic plan, why salespeople underperform, and how delegation empowers team members and drives performance. So settle in and enjoy this special episode. Welcome to episode 50 of One Next Step.
Now that most corporate work or traditional desk jobs have shifted to remote positions, the myths of remote work have evolved from the 1990s mindset of questioning if it was effective to an extreme focus on constant availability, which is equally dangerous. In this episode, Lisa and Tricia will address the new myths of remote work, especially for those leading organizations, so leaders can lead well remotely without burning out personally. Welcome to episode 49 of One Next Step.
What’s the one thing a good leader can’t live without? An assistant! In today's episode, we’re taking a deep dive into making the most of a virtual assistant – everything from gaining trust, building a relationship, practicing good communication, and more. Joining us will be Katie Lantukh and her virtual assistant, Ari Adler, to share their insights from working together for the last year. Katie is the CEO of Murphy Marketing, a messaging agency that helps its clients find the right ways to communicate their message. She and Ari will walk us through some best practices on how leaders and their virtual assistants can make the most of their time together. Welcome to episode 48 of One Next Step.
After years of mastering productivity and leadership in a shared office environment, many successful leaders have been forced to work and lead from home over the last year. Some have decided they personally miss the office and hate working from home. In this masterclass episode, Tricia and LZ acknowledge that working from home isn’t for everyone. They’ll diagnose why someone may not like it and help customize a personal work environment that enables that person to thrive even if their organization is remote. Welcome to episode 47 of One Next Step.
Can you afford an executive assistant? The real question is: Can you afford not to have one? As a leader, most of us are moving a hundred miles a minute, going through the day at a blistering pace, with phone calls, meetings and important decisions every hour. Some entrepreneurs just getting started might consider having an executive assistant as an unnecessary luxury. But our guest today, Jason Pond – the CEO at Grizzly Broadband – knows that’s just not the case. He’s joining us to talk about the power of having an executive assistant, specifically how it can elevate your capacity and effectiveness as a leader, both personally and professionally. Welcome to Episode 46 of One Next Step.
“Should I franchise?” It’s a question all successful business owners think about at some point. But a lot needs to happen before you take that first step: What type of factors should be in place before deciding to franchise, and how can you know if franchising is the right move for you? Today we’ll talk with Tom DuFore, the CEO of Big Sky Franchise Team, where he supports and consults with Big Sky Franchise Team’s clients on their expansion and franchise efforts. So if you’ve ever wondered about how to and when to start scaling your business, Tom has the answers. Welcome to Episode 45 of One Next Step.
The market always evolves. While the pandemic has created additional financial pressure for most businesses, it also rendered some business models obsolete or struggling to hold on while serving a shrinking market.  In this episode, we’ll talk about how to navigate a significant loss in revenue so your business can survive and soon return to the place where it thrives. Welcome to episode 44 of One Next Step.
Business leaders say finding great people is one of their most common challenges. And even when they’re able to hire great people, leaders often don’t know how to keep and continue developing them. Joining us today to talk about this topic is Mrs. Dee Ann Turner. She spent 33 years at Chick-fil-A, Inc. as the Vice President of Talent. The company’s first female officer, she was instrumental in building and growing Chick-fil-A’s well-known culture and talent systems. She’s going to talk to us about how to keep and develop extraordinary talent and build an organizational culture that attracts world-class talent and consistently delights customers. Welcome to episode 43 of One Next Step.
As leaders, we often spend lots of time identifying a great candidate yet we overlook our responsibility to equip them. Finding a great person is half the battle. An unequipped employee will cost you more time, money, and stress. In this episode, we are joined again by Krisha Buehler, BELAY’s VP of Human Resources. She’ll talk with us about how you can successfully onboard employees so they consistently and quickly add value to your organization. Welcome to episode 42 of One Next Step.
As leaders, few decisions carry a price as hefty as hiring the wrong person. It costs us time, money, productivity, morale, and, in extreme cases, relationships with clients and team members. In this week’s episode, we’re going to discuss this issue with Krisha Buehler, BELAY’s VP of Human Resources. She’ll share a few tips on how you can more effectively identify the right people, avoid the wrong people, and safeguard your company culture so you get the help you need without comprising the help you have. Welcome to episode 41 of One Next Step.
Does fun in the workplace really matter? Absolutely!  In this masterclass episode of One Next Step, Tricia and Lisa talk about the ins and outs of creating a fun company culture – and why creating one matters. The truth is, building a positive and fun company culture is one of the best and easiest ways to recruit new talent and keep your current talent feeling fulfilled and dedicated to your mission. Welcome to episode 40 of One Next Step.
As leaders, we surprisingly struggle to pick the right people for our teams, which leaves us disappointed, frustrated and asking if we’ll ever get the help we need to grow our organization. In this episode, we’ll discuss this issue with Brooke Cecil, BELAY’s Director of Client Relations. Brooke and her team oversee our client experience, and a big part of their role is matching more than one thousand executive assistants, bookkeepers, and website specialists with business leaders all over the country with different needs in different situations. She knows how to help business leaders identify the right fit for their team.  And she’s here to share a few tips on how you can more effectively identify who’s right and who’s wrong for your organization. Welcome to episode 39 of One Next Step.
One of the most simple — yet hardest — ways to enjoy work and get more fulfillment in life is learning how to say “no.” But the demands on your time, combined with the sense of responsibility you feel for your customers, team members, and family, might often compel you to say “yes” to every request and stretch yourself thin as you attempt to support everyone well. In this episode, we’ll talk about how leaders can say “no” – and, in some cases, “not now” – to opportunities, projects, meetings, and even your internal desire to stay involved. That way, you’ll have more margin for your most important priorities and responsibilities only you can do. Welcome to episode 38 of One Next Step.
In this episode, we’re talking about burnout and energy management with Mary Brooks, the owner of Sustainable Nutrition and the Fuel Better Formula. She has a Master’s Degree in Nutrition and is a certified Integrative Nutrition Coach. She has more than 28 years of experience in health coaching and helps people get to the root cause of low energy, fatigue, and burnout. This year, especially, has been a challenge for all of us. Learning to work at home, having kids home all day while attempting remote school, feeding them and the family, and not to mention the stress of keeping your family safe during the pandemic — it’s been a lot to juggle emotionally and physically. Mary’s own burnout experience led to health complications which led her to make radical changes in her life. Today, she wants to help you do just that. Welcome to episode 37 of One Next Step.
This week, Lisa and Tricia continue their conversation about the Enneagram with the author of The Road Back to You, Ian Morgan Cron. In this episode, he shares highlights of Enneagram numbers 6 through 9, what motivates them, and what it’s like to work with them. As an Enneagram expert, trained psychotherapist and priest, Ian knows personality types inside and out. He helps us better understand how the Enneagram can be such a helpful tool for the workplace or really any relationship in your life. Welcome to episode 36 of One Next Step.
This episode is all about the Enneagram and how to interact with all personality types at work. We’ll be joined by Ian Morgan Cron, a champion of the Enneagram, awakener of people, and bestselling author of the popular Enneagram book, The Road Back to You. As a pioneer in the contemporary Enneagram movement, Ian is a highly sought-after speaker for large conferences and corporate boardrooms alike. In this first of a two-part interview, Ian will share highlights of Enneagram numbers 1 through 5, what motivates them, and what it’s like to work with them. Welcome to episode 35 of One Next Step.
In this week’s episode, Lisa and Tricia talk with someone who is highly respected both in the for-profit and nonprofit world — Jeff Henderson. He’ll discuss a concept most entrepreneurs think about as they are launching but usually leave behind in the hustle and bustle of a task-oriented workplace. During those early days when you are trying to get your feet off the ground, you may not have the time or cash flow for your team to strategize and plan big. What leaders sometimes fail to focus on is — what are the true needs of our customers? How can we meet them where they are? And the biggest concept: why doing good is just plain good business.  Welcome to episode 34 of One Next Step.
In this episode, we’re going to explore the response “I’m fine!” “On average, we say "I’m fine" 14 times a week, but only 19% of us actually mean it. You know the experience: you’re walking down the office hall and someone casually says, “Hey, how are you today?” What is your instinctual response? Most people say “Fine, thank you. How are you?” And the response repeats itself. Why did that become such a common and acceptable response? It’s almost as casual as saying “hi.” We all say it; sometimes we mean it and sometimes we don’t. Today we will explore why it’s a popular response, why society views it as an acceptable answer, how we and the members of our team can have more honest, vulnerable relationships, and what we can do when we’re not fine. Welcome to episode 33 of One Next Step.
In this episode, Tricia and LZ welcome Casey Graham, co-founder and CEO of Gravy, an organization that helps businesses collect unpaid recurring payments. Before launching Gravy, Casey founded The Rocket Company where he helped church leaders scale their financial leadership and fundraising opportunities. Not only has Casey launched three businesses, but he’s authentic and passionate about helping business owners. He understands what makes a business successful and what can lead to its failures. Today, Casey is going to help us recognize how unsatisfied owners create unfocused and unmotivated leaders, and what to do about it. Welcome to episode 32 of One Next Step.
Working with an executive assistant isn’t a one size fits all experience. Each leader has their own communication style and management style and so does each EA. Being able to use your unique qualities to better work together as a team can be the catapult to your potential as a leader and your growth as an organization. This week, we are continuing our conversation around how to help you better lead your organization by learning to leverage your executive assistant in more effective ways. Here to join us again for this conversation are our very own executive assistants, Kate Sawtelle and Melissa Lawrence. They are ready to jump in and help us discuss how leaders can best work with their executive assistant to build trust, effectively create expectations, and better communicate. Welcome to episode 31 of One Next Step.
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