Claim OwnershipOne-To-One
Subscribed: 0Played: 0
Subscribe
© 287897
Description
One-To-One is dedicated to sparking conversation about customer experience as it applies to retail and regulated industries. We sit down with leaders in customer experience to get a unique take on how to best engage with customers to drive sales, reduce churn, and ultimately increase loyalty.
18 Episodes
Reverse
How customer-facing teams can get past misalignment and conflict to create stellar CX.
Want access to episodes before they go live? Sign up to our early access group: https://hubs.ly/H0nqpDV0/
Tune in for an exciting conversation on how a company can become a customer-centric organization and do what’s best for the customer as the way to drive business growth.
Want access to episodes before they go live? Sign up to our early access group: https://hubs.ly/H0nqpDV0/
How an employee-first mindset results in great CX and how leaders can inspire their teams to serve customers better.
Want access to episodes before they go live? Sign up to our early access group: https://hubs.ly/H0nqpDV0/
Twilio's Kristine Chin joins us on One-to-One and shares some great insights into what CX looks like for large enterprise companies. We talk about how CX plays a role in the new age of customer loyalty and how to ensure stellar CX across a large organization.
To learn more about Twilio: https://www.twilio.com/
Want access to episodes before they go live? Sign up to our early access group: https://hubs.ly/H0nqpDV0/
Arcade's Andre Riley shares some tips on getting employees excited about creating great customer experiences.
Learn more about Arcade: https://arcade.co/
Want access to episodes before they go live? Sign up to our early access group: https://hubs.ly/H0nqpDV0/
David Kain, President of Kain Automotive, explains how experience is the new brand and what that means to modern sales teams.
Learn more about Kain Automotive: https://kain.auto/
Want access to episodes before they go live? Sign up to our early access group: https://hubs.ly/H0nqpDV0/
Michelle Denogean, CMO at Roadster, explains how retailers can bring their sales process into the 21st century.
Learn more about Roadster: https://roadster.com/
Want access to episodes before they go live? Sign up to our early access group: https://hubs.ly/H0nqpDV0/
Ryan Smyth, CFO at Carbon60 Networks, explains the importance of leadership's buy-in and support when it comes to customer-centricity.
Learn more about Carbon60 Networks: https://www.carbon60.com/
Want access to episodes before they go live? Sign up to our early access group: https://hubs.ly/H0nqpDV0/
Bryan Pearson, Author, Forbes Contributor, and former CEO of LoyaltyOne, explains the nuances of customer loyalty and what brands can do to get more from their customer base.
Get your copy of Bryan Pearson's Loyalty Leap: https://www.amazon.com/Loyalty-Leap-Customer-Information-Intimacy/dp/0670066346
Want access to One-to-One episodes before they go live? Sign up to our early access group: https://hubs.ly/H0nqpDV0/
Gerd Eberhardt, Head of Product Management at NTS Retail, shares some insights on product management's role in retail and how it impacts customer experience.
Learn more about NTS Retail: http://ntsretail.com/statflo
Want access to episodes before they go live? Sign up to our early access group: https://hubs.ly/H0nqpDV0/
Adam Baggs, CEO of Maplewave, shares insights on what streamlining customer experience means in the context of digitization in the COVID era.
Learn more about Maplewave: http://ntsretail.com/statflo
Want access to episodes before they go live? Sign up to our early access group: https://hubs.ly/H0nqpDV0/
In part two of this special episode, Stacy Hamer, VP of Client Experience at iQmetrix, explains what makes or breaks a leader during a crisis. She also details how her own leadership style has changed as a result of the pandemic.
Learn more about iQmetrix: https://www.iqmetrix.com/
Want access to episodes before they go live? Sign up to our early access group: https://hubs.ly/H0nqpDV0/
In part one of this special episode, we chatted with Stacy Hamer, VP of Client Experience at iQmetrix, to get a definitive take on the current and future state of wireless retail. She explained how the crisis will forever change consumer behavior and provided some examples on how wireless retailers should adjust to remain relevant.
Learn more about iQmetrix: https://www.iqmetrix.com/
Want access to episodes before they go live? Sign up to our early access group: https://hubs.ly/H0nqpDV0/
In part 2 of this special episode, Dave Snyder, President of Pono Learning, digs into what your employees expect from you as a sales leader and how to maintain a thriving culture despite working from home.
Learn more about Pono Learning: https://www.ponolearning.com/
Want access to episodes before they go live? Sign up to our early access group: https://hubs.ly/H0nqpDV0/
In part 1 of this two-part episode of One-to-One, we caught up with Dave Snyder, President of Pono Learning, to get his take on how sales leaders could get through a period of hyper uncertainty. He provided some timely advice on how to effectively lead a sales team, how to not panic, and made a strong case for always doing what's best for the end customer.
Learn more about Pono Learning: https://www.ponolearning.com/
Want access to episodes before they go live? Sign up to our early access group: https://hubs.ly/H0nqpDV0/
Stacy Hamer is the VP of Operations at iQmetrix. She has spent her career in wireless retail. Her passion for customer experience really shines bright in the episode. She gave some great examples of how retailers are getting creative in the competitive telco market, easy ways of going the extra mile for a customer, and explained how to build self-confidence as an up-and-coming telco professional.
Want to get access to episodes before they go live? Sign up to our early access group.
Learn more about Statflo.
Brice Scheschuk is the co-founder of Wind Mobile (now Freedom Mobile) - the Canadian equivalent of a telco disrupter like T-Mobile or Metro PCS in the US. After a 10-figure exit, he’s been investing in the innovation ecosystem as a Managing Partner at Globalive. He shares his roller-coaster story of starting Wind Mobile and how he punched above his weight in a stagnant telco market.
Want to get access to episodes before they go live? Sign up to our early access group.
Learn more about Statflo.
How Hockey Education Reaching Out Society (HEROS) builds consistent community engagement by creating barrier-free experiences.
Want access to episodes before they go live? Sign up to our early access group: https://hubs.ly/H0nqpDV0/
Comments
Download from Google Play
Download from App Store
United States