Optometry: The Ultimate O.D.

Break the Stick - E152 Highlights from this episode: Run Down: Break the Stick (00:39) Office Talk: Student Shadow Experience (14:31) In this week's episode we are taking our inspiration from the show Billions. It's a great watch and even though everything is obviously very dramatized, there are some little pearls in there that can be applied to what we do every day in our practices. In this case, it was a story about "breaking the stick". When you are caught between a rock and a hard place, and there seems like there's no good way out... that's when you break the stick! (00:39) In Office Talk, I had the opportunity to have a third year optometry student shadow me for a morning at the office. Listen to my takeaways from that experience and what didn't exactly rub me the right way. Let me know your thoughts and experiences with students in your practice so I know if this is normal or not! (14:31) --- Send in a voice message: https://podcasters.spotify.com/pod/show/theultimateodpodcast/message

Ultimate O.D. Nugget - Procrastination is Wisdom Start your week off right with a little Nugget from Dr. Lillie! This week it's all about what we can learn from procrastination. We always tend to view procrastination as something evil and a barrier to success. This is not wrong, but there is something we can take away from situations in which we find ourselves waiting until the last minute. This is a sign that this thing may not be your gift. Sure there are things that we may not want to do that will make us grow and better ourselves but that's not what we are talking about here. Maybe it's tracking your numbers, researching better billing options, following up on accounts receivable, or any other number of tasks that pop up for a practice owner. We all have something we hate spending our time on and that's telling us something about that particular job: It might be time to delegate it. Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at ⁠⁠⁠⁠⁠⁠⁠www.theultimateod.com⁠⁠⁠⁠⁠⁠⁠, on social media (click here for -> ⁠⁠⁠⁠⁠YouTube⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat! --- Send in a voice message: https://podcasters.spotify.com/pod/show/theultimateodpodcast/message

From Focus to Implementation: 5 Steps to Level Up Your Practice - E151 Highlights From This Episode: Run Down: From Focus to Implementation: How to Level Up Your Main Area of Focus (00:44) Office Talk: The Sky is Falling! (21:23) In today's episode we are expanding on episode 149 today now that we have our focus in the works. Visions and dreams are great and all but they are nothing without actual implementation. This is one of the hardest processes you'll have to overcome but with these 5 steps, you will have your way mapped out. (00:44) Today's office talk is all about those fun little "problems" we get to deal with as practice owners. Remember episode 146 when we talked about problems being a good thing? That was put to the test this week. Listen in to some fresh examples of what we had to deal with at the office this week and how we didn't let it throw us off our game. (21:23) --- Send in a voice message: https://podcasters.spotify.com/pod/show/theultimateodpodcast/message

Ultimate O.D. Nugget - How to Get in the Top 10% Start your week off right with a little Nugget from Dr. Lillie! This week it's about how to push yourself from 90% up to the 100%. This last little bit is the hardest and loneliest part of the whole journey. To be in that top tier, you are basically climbing Everest. Something to keep in mind is when you get to that point, you may not be able to get break through that barrier on your skill alone. Most often, the most successful leaders out there (think Steve Jobs, etc.) has others that under their leadership take them the rest of the way. Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at ⁠⁠⁠⁠⁠⁠www.theultimateod.com⁠⁠⁠⁠⁠⁠, on social media (click here for -> ⁠⁠⁠⁠YouTube⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat! --- Send in a voice message: https://podcasters.spotify.com/pod/show/theultimateodpodcast/message

Are You Leading Your Practice?: the Thermometer vs. the Thermostat - E150 Highlights from this episode: Run Down: Are You Leading Your Practice?: the Thermometer vs. the Thermostat (00:40) Office Talk: Revamping my Optical (21:24) In this week's episode, we are talking about setting the tone in your office. Are you a thermostat or a thermometer. A good leader absolutely needs to be the former. When you set the expectations and culture in your practice, you are giving your staff someone to follow and to model their behavior after. Listen to an embarrassing experience I had with this early on in my career and the lessons learned from it. (00:40) In Office Talk, we are revamping our optical. It's time to level up. Not only are we changing out frame lines and styles but a lot of it is getting delegated to the optical manager. This is the next step in the management growth we have been working on. Like you've heard before, systems are scaleable. We are lessening my involvement so that it will be easier to expand and grow in the future. (21:24) Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at ⁠⁠⁠⁠⁠⁠⁠⁠⁠www.theultimateod.com⁠⁠⁠⁠⁠⁠⁠⁠⁠, on social media (click here for -> ⁠⁠⁠⁠YouTube⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠⁠) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat! --- Send in a voice message: https://podcasters.spotify.com/pod/show/theultimateodpodcast/message

Ultimate O.D. Nugget - It's Worth the Money To Get Rid of Stress Start your week off right with a little Nugget from Dr. Lillie! This week it's about how to handle things that cause you stress. In a book I read recently they said if you have money to solve a problem, you don't really have a problem. We need to stop taking long cuts and doing things that are unnecessarily stressful to us when we should be focusing on "who" instead of "how". Who can I find to help with this? Your time is valuable. Protect it. Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at ⁠⁠⁠⁠⁠www.theultimateod.com⁠⁠⁠⁠⁠, on social media (click here for -> ⁠⁠⁠YouTube⁠⁠⁠, ⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat! --- Send in a voice message: https://podcasters.spotify.com/pod/show/theultimateodpodcast/message

Focus: How You Can Elicit Change in Your Practice - E149 Highlights from this episode: Run Down: How You Can Elicit Change in Your Practice (00:40) Office Talk: How Focus has changed my practice (21:28) In this week's episode we are talking about the key to making a change in your practice: FOCUS. In optometry we are blessed with the ability to specialize in so many things. Our scope of care is enormous! This can also be a curse though. If you do not dial yourself in and try to do everything, you aren't going to be exceptional at any of it. To really set yourself apart, make effective changes, and be a strong, solid leader for your staff, you need to FOCUS. (00:40) In Office Talk this week I give an example of how focusing myself down helped in my own practice. I am a daily practitioner of this now that I've seen life on the other side of it. A lack of focus leads to a lack of trust not only from your staff, but also your patients. Do not give them reason to doubt you. Stand firm and get dialed in. (21:28) Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at ⁠⁠⁠⁠⁠⁠⁠⁠www.theultimateod.com⁠⁠⁠⁠⁠⁠⁠⁠, on social media (click here for -> ⁠⁠⁠YouTube⁠⁠⁠, ⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat! --- Send in a voice message: https://podcasters.spotify.com/pod/show/theultimateodpodcast/message

Ultimate O.D. Nugget - Who You Are Now Is Not Who You Were Then Start your week off right with a little Nugget from Dr. Lillie! This week it's about the labels we give ourselves. People change. 10 years ago you may have been a student, an athlete, etc. Are those labels still accurate? Every so often we need to reassess them. Sometimes they change, sometimes they expire. Do a self assessment and see where you are at compared to a few years back. Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at ⁠⁠⁠⁠www.theultimateod.com⁠⁠⁠⁠, on social media (click here for -> ⁠⁠YouTube⁠⁠, ⁠⁠⁠⁠Twitter⁠⁠⁠⁠, ⁠⁠⁠⁠Instagram⁠⁠⁠⁠, ⁠⁠⁠⁠Facebook⁠⁠⁠⁠) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat! --- Send in a voice message: https://podcasters.spotify.com/pod/show/theultimateodpodcast/message

How To Make Your Optometric Practice Stand Out - E148 Highlights from this episode: Run Down: Discover Your Super Power: 3 Steps to Stand Out! (00:40) Office Talk: Manager progression & measuring what matters (21:28) In this week's episode we are talking about the importance of not being a commodity. The key to differentiating yourself from other practices is found in specializing. When you pick a specialty and become an expert, you are no longer competing for the same patients as the practice down the road. You have a specific avatar that you cater to and do your best work with. Listen in to get the 3 steps on how to create this in your practice. (00:40) In Office Talk this week we are starting to see the fruits of our manager training. They are beginning to take things over and it feels amazing! We are also implementing a scorecard to help encourage and motivate our staff members. You've heard it before and I'll say it again: measure what matters. If you (or your staff) don't know where you are sitting on important KPIs, there's no way you're going to improve. (21:28) Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at ⁠⁠⁠⁠⁠⁠⁠www.theultimateod.com⁠⁠⁠⁠⁠⁠⁠, on social media (click here for -> ⁠⁠YouTube⁠⁠, ⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat! --- Send in a voice message: https://podcasters.spotify.com/pod/show/theultimateodpodcast/message

Ultimate O.D. Nugget - The Wisdom You Didn't Know You Had Start your week off right with a little Nugget from Dr. Lillie! This week it's all about sharing your knowledge and wisdom with others. Imposter syndrome is a real thing and everyone gets it at some point. The thing you need to remember is that if you are even one step farther down the path than someone else, you have wisdom to share and people that will want to hear it. It doesn't matter if you aren't where you want to be yet (none of us are), you are farther than you were when you started. There's someone that is back where you were that would love to hear your perspective and what you've learned. Your homework: find a colleague or a student that you can mentor in something and you'll be amazed what it does for you both! Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at ⁠⁠⁠www.theultimateod.com⁠⁠⁠, on social media (click here for -> ⁠YouTube⁠, ⁠⁠⁠Twitter⁠⁠⁠, ⁠⁠⁠Instagram⁠⁠⁠, ⁠⁠⁠Facebook⁠⁠⁠) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat! --- Send in a voice message: https://podcasters.spotify.com/pod/show/theultimateodpodcast/message

This is Going to Hurt, But You're Going to Be Free - E147 Highlights from this episode: Run Down:  This is Going to Hurt, But You're Going to Be Free (00:46) Office Talk: The Sales Funnel (21:05) In today's episode we are talking about those "issues" in practice that end up just consuming you (RX checks used to be like this for me personally). You obsess over this thing trying to make the patient see reason or make them happy when there is really a much simpler way of giving you both the outcome and peace you want: let them win or let them go. (00:46) In today's office talk, we are talking about how to refer to yourself more for your specialty. It's a numbers game. You increase the number of people you are screening or talking to and you are inevitably going to find more people that fit the bill and sign up. I used to be a canvaser for a roofing company in college so I had the opportunity to hear "no" at an incredible rate and build my tolerance. No means next. (21:05) Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at ⁠⁠⁠⁠⁠⁠www.theultimateod.com⁠⁠⁠⁠⁠⁠, on social media (click here for -> ⁠YouTube⁠, ⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat! --- Send in a voice message: https://podcasters.spotify.com/pod/show/theultimateodpodcast/message

Ultimate O.D. Nugget - Have I Arrived? Start your week off on the right foot with a little Nugget from Dr. Lillie! This week it's all about how to handle the question of "have I arrived?" We are all striving to reach that "next level" but what happens when we get there? Do you feel any different? Most likely, you won't. The biggest change is that you are now a small fish again in a new and bigger pond. Don't let that discourage you however! That just means there's more room to grow. Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at ⁠⁠www.theultimateod.com⁠⁠, on social media (click here for -> YouTube, ⁠⁠Twitter⁠⁠, ⁠⁠Instagram⁠⁠, ⁠⁠Facebook⁠⁠) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat! --- Send in a voice message: https://podcasters.spotify.com/pod/show/theultimateodpodcast/message

Problems Are a Good Thing - E146 Highlights from this episode: Run Down:  Problems Are a Good Thing (00:58) Office Talk: Top Line vs. Reduced COGS (14:20) In today's episode we are talking about the one constant in business: problems. Contrary to the feeling you get when you hear the word, problems are GOOD! They are the cost of doing business. The key to overcoming the dread you feel when problems arise is mastering and managing your perspective. When you stop seeing problems as an injustice, and start seeing them as opportunities, your whole world is going to change. (00:58) In today's office talk, we are talking about a scenario that was put out about the easiest way to increase your net: is it easier to increase your top line revenue or is it easier to cut your COGS (cost of goods sold)? Per the saying "you can't save your way to wealth", my opinion is that it is much easier to raise your revenue than to nickel and dime your COGS trying to get them down. (14:20) Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at ⁠⁠⁠⁠⁠www.theultimateod.com⁠⁠⁠⁠⁠, on social media (click here for -> YouTube, ⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat! --- Send in a voice message: https://podcasters.spotify.com/pod/show/theultimateodpodcast/message

Ultimate O.D. Nugget - 3 Questions to Ask Your Staff to Increase Productivity In this week's nugget it's all about getting the information you need to help your staff be more productive. For your practice to run smoothly and efficiently with a good culture, your staff needs to have all the resources required to do that. Those things might not be what you think either! Maybe it's a special incentive, more training, or a different system. You won't know until you ask and these 3 questions will get you heading in the right direction and connecting with everyone in your practice, making them feel heard and valued. Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at ⁠⁠⁠⁠⁠www.theultimateod.com⁠⁠⁠⁠⁠, on social media (click here for -> YouTube, ⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat! --- Send in a voice message: https://podcasters.spotify.com/pod/show/theultimateodpodcast/message

After 12 Years in Practice, These Are 3 Mistakes I Do Not Want You to Make - E145 Highlights from this episode: Run Down:  After 12 Years in Practice, These Are 3 Mistakes I Do Not Want You to Make (00:38) Office Talk: Trip to Florida! (19:07) In today's episode we are taking a trip down memory lane for me and going over three big mistakes I made. Had these things been handled differently, I would probably be in a much different place today. Hindsight is 20/20 so if we can save one person the pain, we'll do it! (00:38) In today's office talk, we are talking about my family's recent spring break trip to Florida and how that has now pushed me to set new goals for my practice that will allow me to be able to take more trips like that. Not to mention, getting out of the practice for a week or so can be amazingly therapeutic and a great way to gain new perspective on things. (19:07) Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at ⁠⁠⁠⁠www.theultimateod.com⁠⁠⁠⁠, on social media (click here for -> ⁠⁠⁠⁠Twitter⁠⁠⁠⁠, ⁠⁠⁠⁠Instagram⁠⁠⁠⁠, ⁠⁠⁠⁠Facebook⁠⁠⁠⁠) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat! --- Send in a voice message: https://podcasters.spotify.com/pod/show/theultimateodpodcast/message

Ultimate O.D. Nugget - What is Your Mission? In this episode we talk about your mission. First, you figure out your "why" and then you figure out your mission. This is not a lengthy mission statement, but instead, what do you wish to accomplish in 5 words or less. Keep it simple, say it often, and spread it to your staff! Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at ⁠⁠⁠⁠www.theultimateod.com⁠⁠⁠⁠, on social media (click here for -> ⁠⁠⁠⁠Twitter⁠⁠⁠⁠, ⁠⁠⁠⁠Instagram⁠⁠⁠⁠, ⁠⁠⁠⁠Facebook⁠⁠⁠⁠) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat! --- Send in a voice message: https://podcasters.spotify.com/pod/show/theultimateodpodcast/message

What's Wrong with Obsession? - E144 Highlights from this episode: Run Down:  What's Wrong with Obsession? (00:37) Office Talk: People, Numbers, Culture (16:24) In today's episode we are talking about "obsession". Is it good, bad, both? A little obsession, in my opinion, is necessary for success. There are times and things that you need to be extremely dialed in and focused if you are going to make something great happen. Obviously, there are times and seasons for it but in general, it's a power to be used for good in your practice. (00:37) In today's office talk, we are talking about three things I've been focusing on this year: Numbers (KPI's, margins, etc.), People, and Culture. Each of these are pretty massive in and of themselves but dialing each one in and focusing on just a few specifics is how I am improving day after day in my practice. 1% better is all we need to continually be in each category and we are going to move mountains! (16:24) Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at ⁠⁠⁠www.theultimateod.com⁠⁠⁠, on social media (click here for -> ⁠⁠⁠Twitter⁠⁠⁠, ⁠⁠⁠Instagram⁠⁠⁠, ⁠⁠⁠Facebook⁠⁠⁠) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat! --- Send in a voice message: https://podcasters.spotify.com/pod/show/theultimateodpodcast/message

Ultimate O.D. Nugget - Can You Tell a Story? In this week's nugget it's all about the catalyst that simplification can be in your practice. Want to grow your business, expand your reach, all while providing better care for your patients? SIMPLIFY. Take everything you talk about with your patients and simplify it. Come up with short and simple analogies to explain procedures, ocular anatomy, lenses, treatments, you name it. Often the difference between patient compliance and non-compliance is just the fact that they understand what you are telling them. Not sure if your analogies are effective? Find someone you trust outside of the eye care field and run it by them. Ask them to explain the example back to you and see if they understand it. Oftentimes we get so caught up in the medical terminology that we forget "normal" people have no idea what we are really talking about! Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at ⁠⁠⁠⁠www.theultimateod.com⁠⁠⁠⁠, on social media (click here for -> ⁠⁠⁠⁠Twitter⁠⁠⁠⁠, ⁠⁠⁠⁠Instagram⁠⁠⁠⁠, ⁠⁠⁠⁠Facebook⁠⁠⁠⁠) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat! --- Send in a voice message: https://podcasters.spotify.com/pod/show/theultimateodpodcast/message

Are You Lucky or Are You Good? - E143 Highlights from this episode: Run Down:  Are You Lucky or Are You Good? (00:41) Office Talk: Office Culture & Helping vs. Selling (17:54) In today's episode we are talking about luck versus skill. Are you where you're at because of dumb luck, right place, right time? OR, are YOU the secret sauce to why you are successful (or not)? We all like to think we have a measure of control on our outcomes. In this segment we do a deep dive on that and give one person's perspective on it. (00:41) In today's office talk, we are talking about building an office culture that has the mentality that their job is to HELP our patients instead of SELL. To not offer them the options that will give them the best outcomes is to do them a disservice. Our patients come to us for our expertise. Let them make the call for themselves on what they choose to go with but you are not being a good doctor if you don't at least let them know what they could have. (17:54) Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at ⁠⁠⁠www.theultimateod.com⁠⁠⁠, on social media (click here for -> ⁠⁠⁠Twitter⁠⁠⁠, ⁠⁠⁠Instagram⁠⁠⁠, ⁠⁠⁠Facebook⁠⁠⁠) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat! --- Send in a voice message: https://podcasters.spotify.com/pod/show/theultimateodpodcast/message

Ultimate O.D. Nugget - The Change You Can't See In this week's nugget it's all about ice cubes and how they melt. As the temperature creeps up, nothing seems to be happening but once you hit 33*F you can see it start melting! Keep grinding and moving forward even when you don't think you can see the movement and you will be pleasantly surprised when you look back and see how far you've come! Join in the fun and subscribe to the podcast to keep up with all the great content coming down the pipe! For exclusive content, be sure to register your email on our website and I will be sending out newsletters and other great bonuses as we go. I love getting feedback, questions, suggestions, etc. so contact me at ⁠⁠⁠www.theultimateod.com⁠⁠⁠, on social media (click here for -> ⁠⁠⁠Twitter⁠⁠⁠, ⁠⁠⁠Instagram⁠⁠⁠, ⁠⁠⁠Facebook⁠⁠⁠) OR, just shoot me an email at drlillie@theultimateod.com and I’d be happy to chat! --- Send in a voice message: https://podcasters.spotify.com/pod/show/theultimateodpodcast/message