Discover
Outside the Box with Asendia USA: The International e-Commerce Podcast
Outside the Box with Asendia USA: The International e-Commerce Podcast
Author: Asendia USA
Subscribed: 4Played: 32Subscribe
Share
© Copyright 2025 Asendia USA
Description
Discover new opportunities and navigate the challenges of expanding your global footprint with Outside the Box with Asendia USA: The International e-Commerce Podcast.
Debuted in January 2024, "Outside the Box with Asendia USA", is designed to educate U.S.-based brands, marketplaces, and e-tailers on cutting-edge global shipping strategies. With a strong emphasis on education, the podcast serves as a resource to guide e-tailers through the complexities of international logistics and evolving shopper expectations.
Hosted by Asendia USA's Nick Agnetti, Enterprise Sales Executive and Jason Rowland, Risk and Compliance Officer – North America, our podcast provides listeners and viewers with topics addressing today's industry concerns and solutions to overcome obstacles with a panel of esteemed, industry-recognized subject matter experts.
Nick Agnetti has over a decade of e-commerce industry experience helping top-tier online retailers, marketplace sellers, and subscription box companies convert their international traffic into actual sales and repeat customers. His background in sales, business development, and logistics establishes Nick as a reputable voice in the international e-commerce logistics arena.
With over 15 years of federal regulatory experience in the aviation and e-commerce parcel shipping industries, Jason Rowland is a seasoned expert in compliance and risk management. He currently leads the execution of Group Compliance and Risk Programs for Asendia in North America.
Jason began his career in transportation security with the U.S. government, joining the Transportation Security Administration (TSA) immediately after college. Over the course of 11 years with the agency, he advanced to the role of Lead Transportation Security Inspector at John F. Kennedy International Airport (JFK). In this capacity, he was responsible for ensuring that air carriers, the airport itself, and the Port Authority of New York and New Jersey adhered to all applicable federal regulations governing airport operations and security.
Nick and Jason combine their global expertise and dive into a range of topics: shipping opportunities and challenges to Canada, Mexico, Europe, UK, and Australia, the importance of how AI technology impacts HS Codes, the effects of work stoppages, subscription box shipping, international returns, e-commerce growth strategies, compliance, customs clearance, duties and taxes, and more.
"Outside the Box with Asendia USA" provides the growth-enabling information needed to be successful in today's competitive e-commerce arena.
About Asendia USA
Asendia USA is an international and domestic parcel and mail company specializing in the preparation and distribution of parcels, direct mail, publications, and invoices worldwide. In addition, we cover over 300,000 square feet of operational space strategically located in New York, Buffalo, Philadelphia, Miami, Chicago (automated), Salt Lake City, Los Angeles, Laredo, as well as Canada and Mexico. We are local to your business!
Subscribe to our podcast newsletter: https://shipping.asendiausa.com/asendia-usa-podcast/
Request a consultation: https://shipping.asendiausa.com/scale-your-business/
Podcast snapshot: https://outsidethebox.asendiausa.com/sponsor-kit
https://www.asendiausa.com
Debuted in January 2024, "Outside the Box with Asendia USA", is designed to educate U.S.-based brands, marketplaces, and e-tailers on cutting-edge global shipping strategies. With a strong emphasis on education, the podcast serves as a resource to guide e-tailers through the complexities of international logistics and evolving shopper expectations.
Hosted by Asendia USA's Nick Agnetti, Enterprise Sales Executive and Jason Rowland, Risk and Compliance Officer – North America, our podcast provides listeners and viewers with topics addressing today's industry concerns and solutions to overcome obstacles with a panel of esteemed, industry-recognized subject matter experts.
Nick Agnetti has over a decade of e-commerce industry experience helping top-tier online retailers, marketplace sellers, and subscription box companies convert their international traffic into actual sales and repeat customers. His background in sales, business development, and logistics establishes Nick as a reputable voice in the international e-commerce logistics arena.
With over 15 years of federal regulatory experience in the aviation and e-commerce parcel shipping industries, Jason Rowland is a seasoned expert in compliance and risk management. He currently leads the execution of Group Compliance and Risk Programs for Asendia in North America.
Jason began his career in transportation security with the U.S. government, joining the Transportation Security Administration (TSA) immediately after college. Over the course of 11 years with the agency, he advanced to the role of Lead Transportation Security Inspector at John F. Kennedy International Airport (JFK). In this capacity, he was responsible for ensuring that air carriers, the airport itself, and the Port Authority of New York and New Jersey adhered to all applicable federal regulations governing airport operations and security.
Nick and Jason combine their global expertise and dive into a range of topics: shipping opportunities and challenges to Canada, Mexico, Europe, UK, and Australia, the importance of how AI technology impacts HS Codes, the effects of work stoppages, subscription box shipping, international returns, e-commerce growth strategies, compliance, customs clearance, duties and taxes, and more.
"Outside the Box with Asendia USA" provides the growth-enabling information needed to be successful in today's competitive e-commerce arena.
About Asendia USA
Asendia USA is an international and domestic parcel and mail company specializing in the preparation and distribution of parcels, direct mail, publications, and invoices worldwide. In addition, we cover over 300,000 square feet of operational space strategically located in New York, Buffalo, Philadelphia, Miami, Chicago (automated), Salt Lake City, Los Angeles, Laredo, as well as Canada and Mexico. We are local to your business!
Subscribe to our podcast newsletter: https://shipping.asendiausa.com/asendia-usa-podcast/
Request a consultation: https://shipping.asendiausa.com/scale-your-business/
Podcast snapshot: https://outsidethebox.asendiausa.com/sponsor-kit
https://www.asendiausa.com
42 Episodes
Reverse
In Part 2 of this 2-part miniseries, our co-hosts, Jason Rowland and Nick Agnetti continued the conversation with Gerry McGowan, Executive Director US Network for Asendia, further diving into Asendia’s new domestic U.S. network, highlighting how it complements their international solutions.This network supports inbound shipments from Asendia global subs and will soon offer U.S.-based shippers faster, flexible domestic options. Optimized for lightweight DTC parcels, it delivers seamless tracking, avoids postal bottlenecks, and enables creative solutions like zone skipping—all while keeping costs predictable. With ongoing carrier partnerships and expansion plans for 2026, Asendia is building a network that’s fast, flexible, and future-ready.Request a ConsultationLearn more about this topic:Learn more about this topic:Asendia: E-commerce and mail delivery to and from North AmericaGerry McGowan | LinkedInAs an Executive Operations Leader with 20+ years of experience, Gerry has a background spanning supply chain, logistics, and e-commerce. He is well-versed in cost savings strategies, vendor relationship management, and strategic planning. Gerry has leveraged proven success in complex problem-solving and providing strategic solutions to drive operational optimization to global organizations.Key Takeaways: The podcast provides valuable insights on the logistics industry's current dynamics and challenges. A critical focus of the discussion is the introduction of a new domestic shipping network. Listeners are educated on the significance of volume management and its impact on operations. The speakers emphasize the importance of adaptability in the ever-evolving logistics landscape. The conversation highlights the necessity of technological integration for seamless logistics operations. Future expansion and strategic partnerships are central themes in the logistics conversation.
In Part 1 of this 2-part miniseries, our co-hosts, Jason Rowland and Nick Agnetti sit down with Gerry McGowan, Executive Director US Network for Asendia, LIVE from PARCEL Forum '25 to talk about big upgrades to Asendia’s U.S. delivery capabilities.The conversation highlights a new diversified U.S. carrier network, built to improve speed, reduce costs, and upgrade the final-mile experience. The new Ground Service is live, an express option launches 2026 giving global shippers faster 2-day options into the US, and Asendia global subs are already seeing faster 1–3 day delivery and meaningful savings. Optimized for lightweight DTC parcels, the network also brings multiple delivery attempts, lower return costs, and video proof of delivery, with plans to open these domestic options to U.S. shippers soon.Request a ConsultationLearn more about this topic:Learn more about this topic:Asendia: E-commerce and mail delivery to and from North AmericaGerry McGowan | LinkedInAs an Executive Operations Leader with 20+ years of experience, Gerry has a background spanning supply chain, logistics, and e-commerce. He is well-versed in cost savings strategies, vendor relationship management, and strategic planning. Gerry has leveraged proven success in complex problem-solving and providing strategic solutions to drive operational optimization to global organizations.Key Takeaways: The evolution of e-commerce has significantly altered the necessity of having a dedicated website. In today's digital landscape, social media advertising serves as a primary driver of product demand. Asendia is developing a diversified carrier network to enhance shipping speed and cost-effectiveness. The new solutions being implemented have already demonstrated a substantial reduction in delivery times for packages. Increased delivery attempts and video proof of delivery are invaluable enhancements to customer service. The transition from traditional postal solutions to modern carriers yields multiple operational advantages.
In Part 2 of this 2-part miniseries, our co-hosts, Jason Rowland and Nick Agnetti continue their conversation with Mike McComb, Executive Vice President, Commercial Development at Green Mountain LIVE from PARCEL Forum '25. Mike shares how top carriers deliver transparency, accuracy, and reliability. The panel delves into how to optimize cross-border shipping, focus on the right SKUs, and improve customer experience while protecting margins.Request a ConsultationLearn more about this topic:Green Mountain - Conquer the shipping summitMike McComb | LinkedInWith over 20 years of experience in logistics sales, Mike McComb is passionate about building successful teams and delivering great customer experiences. As the Executive Vice President, Commercial Development, at Green Mountain, Mike lead sales, marketing, sales operations, and demand generation teams in collaborating with large North American enterprises to optimize shipping, maximize profitability, deliver on their customer promises and create ultimate business support. His core competencies include supply chain solutions, parcel spend management, sustainable logistics, freight forwarding, small package, multi-modal international transportation, warehousing, fulfillment design, sustainable packaging, SaaS, WMS deployment, e-commerce platform consultancy, and CRM development. Mike has created new logistics services and products that enabled significant revenue growth, and has collaborated or led teams in IT, sales ops, demand generation, marketing, inside sales and client management. He has also published articles on the evolution of e-commerce and omni-channel returns and speaks at industry events about logistics.
In Part 1 of this 2-part miniseries, our co-hosts, Jason Rowland and Nick Agnetti sit down with Mike McComb, Executive Vice President, Commercial Development at Green Mountain LIVE from PARCEL Forum '25. Mike opens the discussion with how data-driven Parcel Spend Management transforms shipping. From ship-from-store strategies to smarter packaging, learn how large shippers cut costs, speed up delivery, and boost customer experience—all while building stronger carrier partnerships.Request a ConsultationLearn more about this topic:Green Mountain - Conquer the shipping summitMike McComb | LinkedInWith over 20 years of experience in logistics sales, Mike McComb is passionate about building successful teams and delivering great customer experiences. As the Executive Vice President, Commercial Development, at Green Mountain, Mike lead sales, marketing, sales operations, and demand generation teams in collaborating with large North American enterprises to optimize shipping, maximize profitability, deliver on their customer promises and create ultimate business support. His core competencies include supply chain solutions, parcel spend management, sustainable logistics, freight forwarding, small package, multi-modal international transportation, warehousing, fulfillment design, sustainable packaging, SaaS, WMS deployment, e-commerce platform consultancy, and CRM development. Mike has created new logistics services and products that enabled significant revenue growth, and has collaborated or led teams in IT, sales ops, demand generation, marketing, inside sales and client management. He has also published articles on the evolution of e-commerce and omni-channel returns and speaks at industry events about logistics.
In Part 2 of this series, our co-hosts continue their conversation with Chas Gorham, Vice President, Sales of International Bridge and Tom Foley, Vice President Government Affairs & Client Retention of Asendia USA. They discuss how shipping to Alaska, Hawaii, and Puerto Rico is treated as domestic—eliminating cross-border compliance hurdles—and how International Bridge achieves consistent 2–4 day delivery times.This partnership helps retailers expand into overlooked markets, reduce costs, and improve customer experience in these high-potential regions.Learn more about this topic:Learn more about this topic:Asendia USA: Request a sales quotationReliable e-Commerce Shipping Solutions | International BridgeChas Gorham | LinkedInChas Gorham is the Vice President of Sales at International Bridge, where he leads strategic business development and customer acquisition initiatives across the company’s global logistics network. With a deep background in e-commerce, international parcel delivery, and supply chain optimization, Chas plays a pivotal role in helping retailers and logistics partners expand their cross-border reach through innovative and cost-effective shipping solutions.Over his career, Chas has earned a reputation for building strong, collaborative partnerships that drive measurable growth and operational excellence. His leadership combines analytical insight with a customer-first approach, aligning International Bridge’s capabilities with the evolving needs of online retailers, marketplace sellers, and fulfillment providers.In his role, Chas oversees enterprise sales strategy, market expansion efforts, and the development of tailored logistics programs that simplify international delivery for U.S.-based merchants. His ability to translate complex logistics challenges into practical, results-driven solutions has made him a trusted advisor to some of the most recognizable brands in global e-commerce.Tom Foley | LinkedInTom Foley is the Vice President, Government Affairs & Client Retention for Asendia USA. Tom spent 28 years with the US Postal Service where he spent most of that time involved with international business and the last 9 years at Postal Headquarters in Washington DC. Tom managed many different functions including International Sales, Global Product Management, and international Wholesale account management. Tom started his postal career as a letter carrier in his hometown on Long Island NY.Immediately after retirement, Tom joined Globegistics (now part of Asendia USA) where he managed all postal and government relations, contracts, and postal export compliance. Tom has a similar role with Asendia USA but has recently expanded to now include managing the relationships with our wholesale accounts.Tom is a US Coast Guard veteran and a graduate of Stockton University. He also attended Robert Morris University in Pittsburgh, studying international business.Tom is considered one of the leading experts in international postal procedures and regulations. He is very active in Postal and Government organizations. He is the Chairman of the International Mailers Advisory Group (IMAG) for the past 5 years and is also on the Board of Directors for the Parcel Shippers Association. Tom also regularly attends State Department open meetings as well as the Mailers Technical Advisory Committee meetings.Out of the office, Tom enjoys spending his time with his wife and three children, all of whom are either out of college or just starting college. Tom plays golf, swims, and is an avid sports...
In Part 1 of this 2-part series, our hosts sit down with Chas Gorham, Vice President, Sales of International Bridge and Tom Foley, Vice President, Government Affairs & Client Retention of Asendia USA, LIVE from Parcel Forum '25. The discussion explores how International Bridge delivers cost-effective, reliable shipping solutions to underserved regions like Alaska, Hawaii, and Puerto Rico—offering air service at ground rates. Learn how this partnership improves consistency, reduces costs compared to traditional carriers, and taps into the overlooked e-commerce potential of these markets, including Alaska’s $2.1 billion spend.Learn more about this topic:Asendia USA: Request a sales quotationReliable e-Commerce Shipping Solutions | International BridgeChas Gorham | LinkedInChas Gorham is the Vice President of Sales at International Bridge, where he leads strategic business development and customer acquisition initiatives across the company’s global logistics network. With a deep background in e-commerce, international parcel delivery, and supply chain optimization, Chas plays a pivotal role in helping retailers and logistics partners expand their cross-border reach through innovative and cost-effective shipping solutions.Over his career, Chas has earned a reputation for building strong, collaborative partnerships that drive measurable growth and operational excellence. His leadership combines analytical insight with a customer-first approach, aligning International Bridge’s capabilities with the evolving needs of online retailers, marketplace sellers, and fulfillment providers.In his role, Chas oversees enterprise sales strategy, market expansion efforts, and the development of tailored logistics programs that simplify international delivery for U.S.-based merchants. His ability to translate complex logistics challenges into practical, results-driven solutions has made him a trusted advisor to some of the most recognizable brands in global e-commerce.Tom Foley | LinkedInTom Foley is the Vice President, Government Affairs & Client Retention for Asendia USA. Tom spent 28 years with the US Postal Service where he spent most of that time involved with international business and the last 9 years at Postal Headquarters in Washington DC. Tom managed many different functions including International Sales, Global Product Management, and international Wholesale account management. Tom started his postal career as a letter carrier in his hometown on Long Island NY.Immediately after retirement, Tom joined Globegistics (now part of Asendia USA) where he managed all postal and government relations, contracts, and postal export compliance. Tom has a similar role with Asendia USA but has recently expanded to now include managing the relationships with our wholesale accounts.Tom is a US Coast Guard veteran and a graduate of Stockton University. He also attended Robert Morris University in Pittsburgh, studying international business.Tom is considered one of the leading experts in international postal procedures and regulations. He is very active in Postal and Government organizations. He is the Chairman of the International Mailers Advisory Group (IMAG) for the past 5 years and is also on the Board of Directors for the Parcel Shippers Association. Tom also regularly attends State Department open meetings as well as the Mailers Technical Advisory Committee meetings.Out of the office, Tom enjoys spending his time with his wife and three children, all of whom are either out of...
In the final of this 4-Part series our co-hosts wrap up the conversation with Asendia USA guests Leslie Foxhoven, Executive Director of Latin America & the Caribbean, and Michael DiVincenzo, Product Manager presenting strong growth opportunities for e-commerce brands, shippers, and 3PLs looking to improve transit times and delivery efficiency into Mexico.Click here to download our Mexico e-commerce e-book.Subscribe to our email listRequest a consultationLeslie Foxhoven | LinkedInLeslie is responsible for designing and establishing Asendia’s best in class e-commerce network solutions to Latin America. She has over 35 years of entrepreneurial experience in the e-commerce industry while living and working in Latin America, establishing companies and networks, including linehaul, final mile delivery, return centers, customs clearance, regional sales, and bottom line results.Michael DiVincenzo | LinkedInMichael is responsible for the development, performance, and expansion of Asendia’s e-commerce solutions into Latin America. He has 9 years of experience in the e-commerce industry with prior experience working as a Pricing Analyst and Commercial Services Analyst for Asendia USA.Learn more about this topic:Learn more about this topic:Download Mexico’s Growing e-Commerce Market e-bookThe Brazilian e-Commerce Shopper (infographic)Brazil e-Commerce Market Insights (infographic)
In this special update, co-hosts Nick Agnetti and Jason Rowland with guest Mike Lorentzen, Senior Director Enterprise Sales at Asendia USA, break down the ongoing Canada Post labor disruptions. While a phased reopening is currently underway, delivery backlogs and rolling strikes in certain areas continue to affect shipments. The panel discusses the uncertainty around potential future strikes and alternative shipping solutions to help businesses bypass delays. Listeners will gain practical insights on navigating shipping disruptions, mitigating duties and taxes, and keeping cross-border e-commerce on track despite labor and operational challenges.Subscribe to our email listRequest a consultationMike Lorentzen | LinkedInMike Lorentzen, CSCP, serves as Senior Director of Enterprise Sales at Asendia USA, where he leads strategic initiatives to advance the company’s positioning in the global e-commerce logistics sector. Over the course of his career, Mike has established himself as a results-driven sales and business development executive with deep expertise in cross-border commerce. He combines his logistical insight and enterprise sales acumen to help brands scale internationally, optimizing their operations to better serve customers across borders.At Asendia USA, Mike is charged with guiding enterprise-level accounts through complex international shipping challenges, aligning logistics capabilities with revenue goals, and building long-term partnerships grounded in trust and performance. His expertise ensures that customer experience remains competitive and forward-looking. Mike is also active in thought leadership within the global e-commerce space, publishing insights on how trends like country-of-origin disclosure impact profitability and emerging markets affect cross-border growth. With a certification in Certified Supply Chain Professional (CSCP) and a demonstrated track record of aligning commercial objectives with operational rigor, Mike continues to drive Asendia’s growth across North American markets and support brands navigating the complexities of international logistics.
In Part 3 of this podcast series, our co-hosts continue the conversation with Asendia USA guests Leslie Foxhoven, Executive Director of Latin America & the Caribbean, and Michael DiVincenzo, Product Manager, break down how our all-ground network through Laredo, TX gives shippers an edge:✅ Avoids airport congestion & delays✅ Handles products like perfumes & cosmetics without DG restrictions✅ Cuts risks of lost parcelsBut it’s not just the network—it’s the team. Our IT, operations, and delivery experience groups work tirelessly behind the scenes assisting customers.Check back next week for the final of this 4-part series. Click here to download our Mexico e-commerce e-book.Subscribe to our email listRequest a consultationLeslie Foxhoven | LinkedInLeslie is responsible for designing and establishing Asendia’s best in class e-commerce network solutions to Latin America. She has over 35 years of entrepreneurial experience in the e-commerce industry while living and working in Latin America, establishing companies and networks, including linehaul, final mile delivery, return centers, customs clearance, regional sales, and bottom line results.Michael DiVincenzo | LinkedInMichael is responsible for the development, performance, and expansion of Asendia’s e-commerce solutions into Latin America. He has 9 years of experience in the e-commerce industry with prior experience working as a Pricing Analyst and Commercial Services Analyst for Asendia USA.Learn more about this topic:Learn more about this topic:Download Mexico’s Growing e-Commerce Market e-book
In Part 2 of this podcast series, our co-hosts continue the conversation with Asendia USA guests Leslie Foxhoven, Executive Director of Latin America & the Caribbean, and Michael DiVincenzo, Product Manager, the group dives right into why choosing the right customs broker is critical for shipping into Mexico. With constant tariff and regulatory changes, the wrong broker can mean:❌ Delays❌ Confiscated shipments❌ Even blacklisting at customsOur guests break down Mexico’s RFC tax ID requirement—what it means for shippers, and how Asendia can support clients with both T1 informal and A1 formal clearances to stay compliant and keep parcels moving.Bottom line: a compliance-first approach protects your business and your customers.Check back next week for part 3 of 4 mini episodes on this must-have service to grow your business further. Click here to download our Mexico e-commerce e-book.Subscribe to our email listRequest a consultationLeslie Foxhoven | LinkedInLeslie is responsible for designing and establishing Asendia’s best in class e-commerce network solutions to Latin America. She has over 35 years of entrepreneurial experience in the e-commerce industry while living and working in Latin America, establishing companies and networks, including linehaul, final mile delivery, return centers, customs clearance, regional sales, and bottom line results.Michael DiVincenzo | LinkedInMichael is responsible for the development, performance, and expansion of Asendia’s e-commerce solutions into Latin America. He has 9 years of experience in the e-commerce industry with prior experience working as a Pricing Analyst and Commercial Services Analyst for Asendia USA.Learn more about this topic:Download Mexico’s Growing e-Commerce Market e-book
Asendia USA guests Leslie Foxhoven, Executive Director of Latin America & the Caribbean, and Michael DiVincenzo, Product Manager, join our co-hosts for the second time in 2025 to discuss the significant advantages of shipping to Mexico through our Laredo, TX facility. What does this mean for Mexico e-commerce shippers?✅ Lower trucking costs✅ Faster transit by 1–3 days✅ Simplified customs clearance (T1 for B2C, A1 for B2B)At 10,000 square feet, Asendia USA's Laredo facility is dedicated to direct-to-Mexico parcels, making cross-border e-commerce more efficient than ever.Check back next week for part 2 of 4 mini episodes on this must-have service to grow your business further. Click here to download our Mexico e-commerce e-book.Subscribe to our email listRequest a consultationLeslie Foxhoven | LinkedInLeslie is responsible for designing and establishing Asendia’s best in class e-commerce network solutions to Latin America. She has over 35 years of entrepreneurial experience in the e-commerce industry while living and working in Latin America, establishing companies and networks, including linehaul, final mile delivery, return centers, customs clearance, regional sales, and bottom line results.Michael DiVincenzo | LinkedInMichael is responsible for the development, performance, and expansion of Asendia’s e-commerce solutions into Latin America. He has 9 years of experience in the e-commerce industry with prior experience working as a Pricing Analyst and Commercial Services Analyst for Asendia USA.Learn more about this topic:Download Mexico’s Growing e-Commerce Market e-book
In this bonus episode, we provide a comprehensive recap of Day 1 of the PARCEL Forum '25, highlighting the significant discussions and insights garnered throughout the day. Our co-hosts, Nick Agnetti and Jason Rowland, delve into the critical conversations surrounding the international logistics industry. Noteworthy discussions included a session with Mike McComb of Green Mountain Technology, which illuminated areas for e-commerce providers to enhance their service delivery and accountability to customers, as well as insights from Chas Gorham of International Bridge, and Tom Foley of Asendia USA, who addressed the complexities of parcel delivery to non-continental United States locations.
In Part 2 of this mini episode, co-hosts Nick Agnetti and Jason Rowland explore the benefits of Asendia’s Laredo, TX facility for direct, compliant deliveries into Mexico—and how it helps customers avoid common logistics challenges.Subscribe to our email listRequest a consultation
In Part 1 of this mini episode, our co-hosts, Nick Agnetti and Jason Rowland, dive into Mexico’s fast-growing $44B e-commerce landscape and how Asendia USA’s new Laredo, TX facility is streamlining cross-border logistics. From customs compliance to delivery innovations, learn how we’re helping brands expand efficiently into this dynamic market in under 10 minutes!Subscribe to our email listRequest a consultation
In the third and final part of this series, co-hosts Nick Agnetti and Jason Rowland talk with John Roman from BattlBox and John Haji from SubSummit about the most pressing issues facing subscription box businesses today—tariffs and their wide-reaching impact on sourcing, pricing, and sustainability. Touching on the recent announcements on reciprocal tariffs, including how brands are reacting, the long-term implications for eCommerce, and why many are taking a "wait and see" approach before passing costs onto consumers.You'll hear firsthand insights on:- How pricing strategies are shifting in response to new trade dynamics- The risk of knee-jerk reactions vs. the power of long-term supplier relationships-The real numbers behind cost of goods sold (COGS) and how tariffs could make or break thin-margin businesses- The international ripple effects, including new duties on U.S.-made goods bound for CanadaSubscribe to our email listRequest a consultationJohn Haji | LinkedInJohn is a subscription guru and a serial entrepreneur with a decade's worth of experience in the subscription space. He co-founded SubSummit in 2016, the first and only conference devoted exclusively to those who work in or alongside the subscription commerce industry. SubSummit connects today's industry leaders, innovators, and partners who are driving the rapid evolution of how consumers discover, buy, and experience new products. His background in think tanks paired with his entrepreneurial spirit has positioned him for success within the subscription industry. John has a passion for creative thinking, strategy, design, eCommerce, and more. Prior to starting SubSummit, he also co-founded and served as COO of Gentleman's Box, the first premier subscription service for men which was acquired by Rove Companies in 2020. As a father of three, John balances his professional and personal life with grace and humor. He has been recognized by Crain's Detroit as one of the "40 Under 40" award recipients in 2019 for his outstanding achievements and contributions.John Roman | LinkedInAfter leading several successful sales organizations in the telecommunications and software space for almost a decade, John began investing in companies predominately in the eCommerce arena. A college friend was launching BattlBox in early 2015 and John knew he had to be involved, so he invested in it, offering advisement in a limited capacity.BattlBox started to see exponential growth and the demand for John’s time increased. In early 2016, John made the decision to step away from his then sales leadership role with a software company to join the BattlBox team in a full-time capacity. In July 2019, The BattlBox Group acquired Carnivore Club, an artisanal meat subscription box.BattlBox continued to see exponential growth with the strategy of leading with content and community. This eventually lead to their Netflix original series ‘Southern Survival’ in July 2020.In October of 2021, BattlBox and Carnivore Club were acquired by Emerge Brands for$18.95M. In April 2023, John lead a group that purchased back BattlBox from Emerge for $7.17M.John currently serves as Chief Executive Officer for BattlBox.
Nick Agnetti and Jason Rowland continue their conversation with John Roman from BattlBox and John Haji from SubSummit dive deep into the unique logistics and customer experience challenges facing subscription box companies. From the importance of delivery timing and tracking visibility to how post-checkout anxiety impacts churn, the panel shares firsthand insights from years of experience in the subscription space. They explore how expectations differ between traditional eCommerce and subscription models, why synchronized delivery matters for mystery and discovery boxes, and the critical role of DDP (Delivered Duties Paid) in global shipping. Plus, they discuss the power of community in shaping brand loyalty and how transparency can turn shipping hiccups into opportunities for trust.Whether you’re launching a subscription box or scaling one globally, this is a must-listen conversation on making the post-purchase experience a competitive advantage.Subscribe to our email listRequest a consultationJohn Haji | LinkedInJohn is a subscription guru and a serial entrepreneur with a decade's worth of experience in the subscription space. He co-founded SubSummit in 2016, the first and only conference devoted exclusively to those who work in or alongside the subscription commerce industry. SubSummit connects today's industry leaders, innovators, and partners who are driving the rapid evolution of how consumers discover, buy, and experience new products. His background in think tanks paired with his entrepreneurial spirit has positioned him for success within the subscription industry. John has a passion for creative thinking, strategy, design, eCommerce, and more. Prior to starting SubSummit, he also co-founded and served as COO of Gentleman's Box, the first premier subscription service for men which was acquired by Rove Companies in 2020. As a father of three, John balances his professional and personal life with grace and humor. He has been recognized by Crain's Detroit as one of the "40 Under 40" award recipients in 2019 for his outstanding achievements and contributions.John Roman | LinkedInAfter leading several successful sales organizations in the telecommunications and software space for almost a decade, John began investing in companies predominately in the eCommerce arena. A college friend was launching BattlBox in early 2015 and John knew he had to be involved, so he invested in it, offering advisement in a limited capacity.BattlBox started to see exponential growth and the demand for John’s time increased. In early 2016, John made the decision to step away from his then sales leadership role with a software company to join the BattlBox team in a full-time capacity. In July 2019, The BattlBox Group acquired Carnivore Club, an artisanal meat subscription box.BattlBox continued to see exponential growth with the strategy of leading with content and community. This eventually lead to their Netflix original series ‘Southern Survival’ in July 2020.In October of 2021, BattlBox and Carnivore Club were acquired by Emerge Brands for$18.95M. In April 2023, John lead a group that purchased back BattlBox from Emerge for $7.17M.John currently serves as Chief Executive Officer for BattlBox.
Nick Agnetti and Jason Rowland sit down with two pioneers in the subscription space: John Roman, CEO of BattlBox, and John Haji, co-founder & Head of Partnerships at SubSummit.From BattlBox’s evolution post-acquisition to SubSummit’s massive growth, the conversation dives into how consumer expectations, economic shifts, and logistics challenges are reshaping the subscription model. The guests share insights on customer retention, the impact of Amazon on buyer behavior, and why retail brands like Footlocker are entering the subscription game.Tune in for a candid look at what’s working, what’s not, and how to future-proof your subscriber experience in a $3 trillion subscription economy.Subscribe to our email listRequest a consultationJohn Haji | LinkedInJohn is a subscription guru and a serial entrepreneur with a decade's worth of experience in the subscription space. He co-founded SubSummit in 2016, the first and only conference devoted exclusively to those who work in or alongside the subscription commerce industry. SubSummit connects today's industry leaders, innovators, and partners who are driving the rapid evolution of how consumers discover, buy, and experience new products. His background in think tanks paired with his entrepreneurial spirit has positioned him for success within the subscription industry. John has a passion for creative thinking, strategy, design, eCommerce, and more. Prior to starting SubSummit, he also co-founded and served as COO of Gentleman's Box, the first premier subscription service for men which was acquired by Rove Companies in 2020. As a father of three, John balances his professional and personal life with grace and humor. He has been recognized by Crain's Detroit as one of the "40 Under 40" award recipients in 2019 for his outstanding achievements and contributions.John Roman | LinkedInAfter leading several successful sales organizations in the telecommunications and software space for almost a decade, John began investing in companies predominately in the eCommerce arena. A college friend was launching BattlBox in early 2015 and John knew he had to be involved, so he invested in it, offering advisement in a limited capacity.BattlBox started to see exponential growth and the demand for John’s time increased. In early 2016, John made the decision to step away from his then sales leadership role with a software company to join the BattlBox team in a full-time capacity. In July 2019, The BattlBox Group acquired Carnivore Club, an artisanal meat subscription box.BattlBox continued to see exponential growth with the strategy of leading with content and community. This eventually lead to their Netflix original series ‘Southern Survival’ in July 2020.In October of 2021, BattlBox and Carnivore Club were acquired by Emerge Brands for$18.95M. In April 2023, John lead a group that purchased back BattlBox from Emerge for $7.17M.John currently serves as Chief Executive Officer for BattlBox.
Asendia USA guests Leslie Foxhoven, Executive Director for Latin America & the Caribbean, and Michael DiVincenzo, Product Manager, join our co-hosts to discuss the importance of compliance in ensuring smooth customs clearance into Mexico and minimizing potential logistical disruptions. They also cover strategies to help shippers optimize growth in the Mexican market with tailored solutions and strategies for market growth.Subscribe to our email listRequest a consultationLeslie Foxhoven | LinkedInLeslie is responsible for designing and establishing Asendia’s best in class e-commerce network solutions to Latin America. She has over 35 years of entrepreneurial experience in the e-commerce industry while living and working in Latin America, establishing companies and networks, including linehaul, final mile delivery, return centers, customs clearance, regional sales, and bottom line results.Michael DiVincenzo | LinkedInMichael is responsible for the development, performance, and expansion of Asendia’s e-commerce solutions into Latin America. He has 9 years of experience in the e-commerce industry with prior experience working as a Pricing Analyst and Commercial Services Analyst for Asendia USA. Learn more about this topic:Asendia USA: E-commerce and mail delivery to and from South AmericaAsendia USA Launches Multi-Service Direct Entry Solution for e-Commerce Shipping to Mexico
Featuring Asendia USA guests Leslie Foxhoven, Executive Director for Latin America & the Caribbean, and Michael DiVincenzo, Product Manager, and our co-hosts discuss the opportunities available and challenges for brands and shippers eager to expand their reach into Mexico, the importance of partnering with reliable logistics providers, understanding the evolving e-commerce landscape in Mexico and adopting best practices in shipping, with multiple checkpoints and signature confirmation to enhance delivery security and key tariff considerations for 2025. Subscribe to our email listRequest a consultationLeslie Foxhoven | LinkedInLeslie is responsible for designing and establishing Asendia’s best in class e-commerce network solutions to Latin America. She has over 35 years of entrepreneurial experience in the e-commerce industry while living and working in Latin America, establishing companies and networks, including linehaul, final mile delivery, return centers, customs clearance, regional sales, and bottom line results.Michael DiVincenzo | LinkedInMichael is responsible for the development, performance, and expansion of Asendia’s e-commerce solutions into Latin America. He has 9 years of experience in the e-commerce industry with prior experience working as a Pricing Analyst and Commercial Services Analyst for Asendia USA. Learn more about this topic:Asendia USA Launches Multi-Service Direct Entry Solution for e-Commerce Shipping to MexicoAsendia USA: E-commerce and mail delivery to and from South America
Featuring a "who's who" of e-commerce experts, this episode highlights the most insightful topics from 2024: Overcoming Canada shipping challenges and best practices, insights into the subscription box market, simplifying international returns, the critical role of HS codes in international shipping, and key strategies for global e-commerce expansion in 2025.Subscribe to our email listRequest a consultationLearn more about this topic:Asendia USA: E-commerce and mail delivery to and from North AmericaHow to Start Shipping Subscription Boxes InternationallyWhat is the Harmonized System (HS)?e-PAQ Returns by AsendiaAsendia announces a new strategic organisation of Asendia GroupDave Mays, CEO, Broad Reach, an Asendia Company | LinkedIn | ep 02John Haji, Co-founder and Head of Partnerships, SubSummit | LinkedIn | ep 05Helen Scurfield, CEO, Asendia Global Returns | LinkedIn | ep 06Ari Aloni, e-PAQ Returns Manager | LinkedIn | ep 06Jason Rowland, Risk and Compliance Officer - North America | LinkedIn | ep 10Simon Batt, CEO, Asendia | LinkedIn | ep 12























