Claim OwnershipOwned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
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© 2025 Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
Description
The Owned and Operated electrical, HVAC, and plumbing business growth podcast is hosted by John Wilson and Jack Carr. These two Home Service Business owners bring you weekly podcasts and daily content with multiple perspectives, actionable advice, and info on an ever-changing industry revolving around advertising, lead generation, and more.
Join us every Tuesday for topical conversations that unlock the potential for your business growth. Covering topics from top-tier talent recruitment to mastering marketing strategies and scaling your home service business, the podcast aims to be your guide on the path to entrepreneurial success.
For more information, visit www.ownedandoperated.com.
161 Episodes
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How do you boost your business with AI?In this episode, we chat with Sebastian from Rilla about how AI is shaking up the home improvement industry. Rilla's virtual ride-along software helps sales and service teams get better by recording and analyzing conversations using AI. Sebastian shares tips on how to best use Rilla in your business, including success stories and practical advice for getting quick returns. Find out why now is an exciting time to be in the trades with AI changing eve...
Join John and Jack as they break down the do’s and don’ts of strategic pricing and why gross profit matters more than gross margin. They’ll also chat about handling discounts, boosting inside sales, and training your team to hit those numbers. Plus, hear about their crazy year-over-year growth and their open book management style. Tune in for some real talk on making your service business thrive!Wilson Companies just wrapped up the year in the low $20M range, and they couldn’t be more pumped....
In this live Q&A session, we dive into some of the most pressing topics for home service business owners. From crafting competitive compensation packages and building impactful training programs to exploring how AI can transform call center operations.We also discuss strategies for managing seasoned teams, creating scalable HVAC business models, and attracting top talent with strong benefits. Plus, we touch on simplifying processes to pave the way for smoother growth.For more in-depth dis...
This week on the Owned and Operated Legends series we the unstoppable powerhouse of HVAC Ismael Valdez, founder of Nexgen. From starting in the trades at 18 to building an empire in just four years, Ismael shares his journey to revolutionizing the contracting industry.Special Thanks to Avoca AI Coaching and TrainingLooking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves ...
In this episode of "Owned and Operated," hosts John Wilson and Jack Carr are joined by guest Nathan Lenahan, co-owner of Bart's Heating and Air. Nathan shares his journey of rapidly scaling his HVAC business through strategic home service acquisitions, growing from a $1 million revenue company to over $10 million. He discusses the challenges and considerations involved in merging companies, including integrating cultures, compensation structures, and deciding whether to rebrand under a larger...
In this episode of Owned and Operated, John Wilson welcomes Luke Weiden from Deljo Heating and Cooling. They discuss the importance of profitability in business sustainability and strategies for operating more efficiently. Luke shares his experience in partnering with Heartland Home Services, his approach to cost management, and the significance of leadership development. They’ll talk about field efficiency, head count reduction, and optimizing service calls. They also explore how improving f...
Join John Wilson in this special episode of Owned and Operated, with guest Chris Bache, CEO of Hatch, sharing insights on how Hatch software has transformed AI in customer service and the power of the SMS campaign. He explains how AI can streamline customer follow-ups and improve response rates by automating initial contacts. Chris also discusses the evolution of Hatch, starting as a small company to becoming a major player in the industry, helping over 2000 businesses optimize their sales pr...
In this episode of 'Owned and Operated,' host Jack welcomes John and Justin from LEAP Partners to talk about what goes into the world of private equity home service business roll-ups. The two share a useful look into the importance of understanding your business's financials, the role of culture in acquisitions, and the unique approach of LEAP Partners in supporting business growth. Whether you're a current business owner or looking to buy or sell, this episode offers practical advice and ins...
He’s back! John is joined by Sam Preston, the dynamic CEO of Service Scalers, a marketing powerhouse specializing in helping home service businesses scale fast, for a recent livestream Q&A for the Owned and Operated Facebook Group. If you’re looking to grow your business and dominate your local market, this is an episode you won’t want to miss.Learn more about Service Scalers, get your own home services business website, and dominate the SEO and Google Ads game, then check them out today....
Owned and Operated continues its new Legends series, focusing on the stories of the home service industry’s most successful entrepreneurs, this time joined by Aaron Gaynor. The founder of Eco Plumbers, Aaron shares his incredible journey from losing everything to building a $75 million service business. He discusses the importance of setting a bold vision, focusing on one trade in one location, and the power of building relationships in the industry, as well as creating a reputable brand, lev...
A new episode of 'Owned and Operated' is here, with the incomparable Ellen Rohr joining Jack and John as they talk about her expensive journey through the world of plumbing, what leadership means, and why open book management leads to success. They talk about Ellen’s journey from plumbing to business success, strategic approaches to overcoming debt through proper pricing, and the personal evolution of founding successful ventures like Benjamin Franklin the Punctual Plumber and Zoom Drain. Now...
In this episode of Owned and Operated, John and Jack are joined by Sagan’s Jon Matzner to talk about the use of global talent and hiring overseas to enhance business operations, beyond just saving costs. What is the importance of systemization and automation in building a high-leverage business model?Jon also goes through the evolution of the Sagan system, which starts with global talent as an entry point and extends to include automation and decentralized leadership. What are the dynamics of...
In this episode, Jack is flying solo and speaks with Rory Tyer, a new owner of an independent garden center in South Carolina, about his journey in entrepreneurship through acquisition. Rory shares his experiences and challenges in acquiring and operating a local nursery, discussing factors such as location, customer demographics, and the dynamics of retail vs. wholesale businesses. The conversation also touches on the significant learning curve, managing inventory, and engaging in new m...
In this episode of Owned and Operated, John explains the world of home service business growth with CEO Peter Lohmann, focusing on how branding can serve as a powerful lead-generation tool. John and Peter explore the journey of scaling a home service company, including the challenges, insights, and opportunities that come with driving marketing efforts and building operational efficiency.Key takeaways from this episode include the critical role that marketing and branding play in generating l...
This episode of Owned and Operated features Chris Hoffman, CEO of the $130M Hoffman Brothers, continuing the "Legends Series," where industry leaders are highlighted for their massive influence and expertise in the home services space. Chris shares his journey with John and Jack, scaling Hoffman Brothers from a modest family business to a multi-million-dollar industry leader, operating out of St. Louis and Nashville. The discussion covers business strategies, leadership challenges, and C...
It’s Breaking $5M Workshop week, and Jack and John are together in the studio for the first time! What happens when you get these two together? They talk about call centers, that’s what. They break down organizational changes driven by AI, adjustments to call center compensation and the broader implications for business efficiency. They’ll also stress the importance of continuously negotiating with vendors to reduce costs and increase profitability. Networking and learning from industry peers...
John and Jack welcome Joe Crisara from Service MVP, a mainstay in the home services business. Joe shares his extensive experience spanning 47 years in the trades industry, detailing his journey from a service technician to a successful entrepreneur. He discusses how implementing call by call management and personalized customer service can drastically improve business outcomes. Joe also highlights the importance of using technology like Hatch and Rilla to streamline workflows and enhance...
In this episode of 'Owned and Operated,' John Wilson talks with owner Brian Sloan from TR Miller to discuss the nuances of business management and growth in HVAC and plumbing. What was the process for Brian of transitioning from a hands-on operator to a business owner mindset, learning the intricacies of multi-location management, and finding the importance of strategic partnerships? Brian shares his experiences with TR Miller’s growth trajectory, the lessons learned from slowdowns and o...
In this episode of 'Owned and Operated,' host Jack Carr interviews Wyatt Smith from Upsmith to discuss employee retention and the psychology of incentives for skilled workforces. Wyatt shares a look into UpSmith’s mission to gamify the skilled trades industry using software that provides immediate feedback and recognition to technicians while bolstering your employee retention strategy, and how this approach boosts performance and revenue. Wyatt also breaks down the significance of timely rew...
In this episode of Owned and Operated, hosts John Wilson and Jack welcome back Home Service Engine Founder Danny Peevey to discuss the complexities and challenges of making KPI, data-driven decisions in the home services industry. What starts with a talk on the importance of site visits and peer comparisons then turns to the complexities of ServiceTitan and the importance of knowing what to do with all that data. Do your employees know how to effectively use KPIs and the data you’re gaining f...
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