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 “Whenever our numbers were down, I knew that I needed to improve communication" - Ronny Varga  Physical therapists don't receive specific training on how to sell a plan of care, how to talk to a patient who frequently cancels or is a no-show, or how to keep a patient engaged in their care. As a long-time owner and VP of Operations for a multi-clinic facility, Ronny Varga learned that his provider team needed more training, not in becoming better clinicians, but in becoming better communicators. Ronny consistently trained his team on communication, giving them the tools they needed to improve patient compliance, significantly improving patient results and clinical productivity. In this episode, he shares some of the insights he learned and is now teaching other owners and providers.Love the show? Subscribe, rate, review, and share!
Most Physical Therapy clinics would improve their profits if they dropped their lower insurance payor. In fact, busy clinics would not only be more profitable, but they would also be more profitable with few patients. Steve Edwards of Achieve PT in Las Vegas experienced it—going from ~$60 per visit to over $100 per visit in the course of one year by dropping two of his lowest payors. And he's looking to drop even more. He joins Nathan Shields in this episode to tell us more about it! Hopefully, this conversation gives you the courage to stand up and expect more from insurance. As a whole, the only way the industry can stem the tide of declining reimbursements is to not accept those contracts en masse. Steve's story can provide confidence that it can be done with massive positive benefits. So drop your lowest payor now and discover how you, too, can increase your profits and grow your business!Love the show? Subscribe, rate, review, and share!
Implementing Remote Therapeutic Monitoring in a clinic can feel a little overwhelming for some PT owners. In this episode, we talk to Osprey RTM Solutions and Consulting PT Matt Jurek, a self-made relative expert in RTM coding and billing. He joins Nathan Shields to give a comprehensive guide on integrating RTM programs in PT treatment protocols and how they can benefit PTs and their patients! If you're looking for fundamental RTM consulting, this is the episode for you! Love the show? Subscribe, rate, review, and share!
Physical Therapy Owners typically have a hard time determining if their billing and collections are going well, leaving it up to the biller or company to stay efficient rather than being able to assess the data on their own. In this episode, Benjamin Meyer, PTA of Billing Done Better, shares the three ways PT owners can assess if their billing and collections are doing well without relying on the billers to inform them. It's a necessary ability that owners need to master if they're going to collect the most for their services and make a greater profit.Love the show? Subscribe, rate, review, and share!
If you want to grow and expand your PT business, as an owner you need the right management team. You need to find the right people who align with your purpose. Don't just hire anyone who is looking for a higher paycheck. You really need to coach your management team. In this episode, we take that advice one step further. In order for your team to grow most effectively, they must receive coaching as well. This can be done by you, the owner, thru one-on-one effort and the structure of a leadership development program, or you can leverage a coach to help you. Join Nathan Shields as he talks to Michelle Bambenek of Multiplexit. Michelle shares what she does as a coach for Clinic Directors and Front Office Managers to support and take that burden off the owner and how owners can do it as well.Love the show? Subscribe, rate, review, and share!
Shaun Kirk, PT has spent decades coaching PT owners on how to improve their practices and their lives. Now, he shares his wisdom on the PT Practice Success Podcast, and Nathan Shields was lucky enough to be his first guest! In this episode, they discuss what they've learned about PT owner mentalities as coaches of private practice PT owners over the years. Shaun and Nathan have years of experience dealing with clients in the PT industry. Tune in to this conversation and gain more insights from these experts today!Love the show? Subscribe, rate, review, and share!
APTA's 2022 PPS Conference was held last November 2-5. It is a great place to run into people and catch up with other PTs. In this episode, Will Humphreys, the founder of the Healthcare Business Academy, joins the podcast to discuss our impressions after attending APTA's 2022 PPS Conference. Will any group, or anyone, take a stand to change the direction of the private practice PT industry? What can owners do to stem the tide? Tune in to this episode to find out!Love the show? Subscribe, rate, review, and share!
Shaun Kirk of PT Practice Success has been a business coach for decades. From his perspective, owners have had to be ever more conscious of productivity and efficiency to be profitable. In the past few years, one KEY STAT has become more critical than ever in determining whether PT clinics will be maximally profitable or not. This episode will cover that one stat, how to implement it, and how to hold those expectations of your team. Do you wish to take your practice to the next level and far beyond? You better tune in to this episode because Shaun is ready to help you!Love the show? Subscribe, rate, review, and share!
As technology advances, many things are made more manageable, especially in healthcare. Care strategies and delivery become more effective with easier access to health data that's been automatically recorded and reported to the care team. Remote Therapeutic Monitoring (RTM) became accepted by the Center for Medicare Services as of 2022. Thus, Physical Therapists can now bill for apps and "wearables" that monitor patient motion (HEPs) between PT sessions. James Heathers, the Chief Science Officer for Cipher Skin, joins the podcast to explain how RTMs can be utilized to benefit patients and providers during the episodes of care. Tune in to this episode for a more comprehensive discussion with James Heather!Love the show? Subscribe, rate, review, and share!
Recruiting is something you need to be doing as a business every year. Like a flywheel, you need to create a system with your principles. You also need to be able to retain the right people so that you can grow further. Join Nathan Shields as he talks to healthcare entrepreneur Will Humphreys about how you can grow your PT business. Will has plenty to talk about PTs in business, and this episode proves it. Learn what's working for owners in finding PTs to recruit, how Will scored tons of government cash through the Employee Retention Credit, and the upcoming PPS event (and why you should attend). Also, discover the wonders a virtual assistant can do for your business growth. Love the show? Subscribe, rate, review, and share!
Are PT owners too busy to change the trajectory of outpatient ortho PT? Are they too worried about the pushback they'll receive when they actually make a stand and say, "enough is enough"? Or do they see what's happening and simply not know where to start to make a difference?October is National PT Month and a time to revisit our Purpose for choosing the PT profession. Will Humphreys and I take the time in this episode to discuss how to engage our teams and patients in fulfilling their purposes and making an impact in their lives. We discuss how to find deeper meaning in our practice instead of just going with the flow that may be killing us slowly, and National PT Month is a good time to do it.Love the show? Subscribe, rate, review, and share!
While the digital pages are filled with questions about the rehab therapy industry in the future, answers flooded the pages. The sixth annual state of rehab therapy report discusses the most comprehensive analysis of the industry's key trends, challenges, and opportunities. In this episode, Heidi Jannenga, the co-founder of WebPT, summarizes the 2022 State of Rehab Therapy Report results, assessing general statistics based on national PT survey responses. Among the report's findings were the priorities of staff physical therapists, average salaries by experience and location, needs and concerns of outpatient physical therapy owners, and overall perceptions of the industry. While rehab therapy is being shaped, get ahead of the trends by tuning in to this episode with Heidi!Love the show? Subscribe, rate, review, and share!
During COVID, problems with having no-shows started taking a toll in many clinics. Ryan Wooley, PT was sick of high cancellation rates and was frustrated with the PTs on his team being less than productive, so he decided to switch things up. In 30 days, he changed to a pay-per-visit provider reimbursement model; in 60 days, his cancellation rates and productivity levels significantly changed—95 percent better! In this episode, Ryan shares with us how he rolled out this program and how it's affected his practice since doing so. Tune in now and see how Ryan switches to a Per-Per-Visit Model and why the clinic metrics improve.Love the show? Subscribe, rate, review, and share!
Avi Zinn, the owner of Druid Hills Physical Therapy, did an Annual Strategic Planning Session with Nathan Shields in early 2022. He developed a clear Purpose, Values, and Top 5 Priorities for the upcoming year. Although visit numbers aren't where Avi expected, Avi has seen significant improvement in the foundation of his business - clinic director development, front desk program with policies in place, and marketing strategy with the help of a marketing assistant over the past eight months. Now he's ready to grow and expand in a way that will be stable with staffing capable of stepping up. In this episode, he shares what he's done to get there and how it benefits from annual strategic planning. Tune in to this episode to grow and expand with Avi Zinn!Love the show? Subscribe, rate, review, and share!
PT owners will always have to consider, "Do I take this low-paying insurance or not?" when deciding if they should go in-network with a low-paying insurance company. There are a few parameters to consider when in this situation. In this episode, Michael Kelly breaks down what he believes are the basic financial principles to help you decide if a contract is "worth it."Love the show? Subscribe, rate, review, and share!
Stephen Rapposelli heard of a new business, StretchLabs, at The Graham Sessions, and immediately his heart sank. "How do they get away with providing what people believe to be PT?" he thought. However, instead of remaining despondent, he changed the question to, "How can I take advantage of this and build my own version of StretchLabs?" Since then, he's built a successful adjunct to his PT practice which provides services that his community will happily pay cash for, without the traditional PT overhead.  Stephen opened his private practice in Delaware in 1992. He has grown to 3 clinics and has been voted the best PT business in his state for numerous years. Today, Stephen shares his story about how he developed a cash-based service and succeeded.Love the show? Subscribe, rate, review, and share!
Technology has made payment collection easier for clinics and patients. It has also made it easier for PT owners to collect outstanding balances. In this episode, Nathan Shields speaks with Sachin Bhatt of Rectangle Health about the current tech advantages that are available—text to bill, QR codes, payment online, secure CC storage, etc. All these options make it easier to collect and make $$. So tune in and find the best digital payment solution for you!Love the show? Subscribe, rate, review, and share!
Has your clinic been busy these past months? Are you considering hiring new PTs to solve the problem or dropping low-paying insurance? Will Humphreys, the owner of Rockstar Recruiter, has been helping PT owners recruit well-aligned, quality PT owners. He joins us on the podcast to discuss whether owners of busy PT clinics should keep waiting lists for patients. Will also shares the two things that reminded him of how business owners should generate profit - increasing revenue or decreasing expenses? Tune in and discover what we need to consider to solve the problem of having a busy clinic and, at the same time, generate profit.Love the show? Subscribe, rate, review, and share!
The economic landscape has been changing quite a bit since COVID-19—inflation, the Ukraine-Russia war, supply chain backlogs, etc. And some of these things will obviously affect the PT industry. But exactly how and to what extent? What can be done to alleviate the negative trends? Dimitrios Kostopoulos, P.T., M.D., Ph.D., D.Sc., ECS, of Hands-On Diagnostics and Hands-On Companies, shares with us his view of current and future trends, what may be coming down the line from Medicare, and what can be done to survive the changes.Love the show? Subscribe, rate, review, and share!
Crafting a content strategy can be daunting, but with a little forethought and planning, it can make the process easy, consistent, and impactful. As Director of Marketing of a large PT group, Peter Decoteau has to create plans and strategies for large marketing efforts. Every year they put a lot of focus on content strategy – essentially determining what content his company wants to produce throughout the upcoming year. In this episode he shares what his content strategy consists of. Love the show? Subscribe, rate, review, and share!
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