Playlist

Josh Majsterski has been helping IBM i customers since 1998, and is currently one of the best Performance analysts IBM i has to offer. On this episode of the podcast. Josh joins us to talk about how customers can help themselves by opening more specific cases, collecting the right data, and even analyze their own issues more effectively using iDoctor. As an added bonus, we get the inside scoop about how Josh saved Christmas in Minnesota, and why visiting customer websites is not always allowed.

Matt Stockwell is a multi-talented IBMer who recently retired this February. Matt's work at IBM in Rochester touched on multiple areas, from development, to support, and eventually to System Test, where he excelled in finding problems before customers did. When Matt was deep into his tests, he liked to joke that he was "Channeling Bonalumi," a highly skilled and respected system tester of yore, gone too soon. In this episode, recorded before his retirement in February of 2026, Matt discusses his work in System Test, fondly reflects on his home state of Ohio, and offers insight into systems administration, storage, FSPs, and even racing philosophy and his gentle brand of parenting. Matt Stockwell is one of the many people who made IBM Rochester a better place to work, and the IBM i a reliable system to support.At the bottom of this Episode page you will find a list of some of the books we discussed. And as an added bonus, any listener that submits a question or comment about this podcast will be entered into a drawing to win a signed copy of John Barnes book, "The Duke of Uranium."

Polish technical support expert and Technical Account Manager Dariusz Maliszewski kicks off our first episode of season two. He joins us to discuss his career path, which ebbed and flowed from taking basic support calls, to supporting customers on site, to taking on a unique dual role as both as a support engineer and as a member of the Premium Support and Expert Care team. Along the way, Dariusz shares insights into how IBM TAMs engage with the accounts they oversee to deliver a great support experience, drops some knowledge about NetServer, and still has time to talk about company cars and coffee machines.Helpful NetServer links:https://www.ibm.com/support/pages/mapping-drive-i5os-netserverhttps://www.ibm.com/support/pages/netserver-best-practicesMore information about Expert Care and IBM's Hardware and Software Maintenance Serviceshttps://www.ibm.com/docs/en/entitled-systems-support?topic=management-expert-care-overviewhttps://www.ibm.com/downloads/documents/us-en/10a99803f32fd7d6

In this episode, we sit down with Nina Ng, an IBM support veteran whose cosmopolitan career has taught her to speak fluently in the language all customers expect: the clear and timely communication of correct answers. From her roots in the Philippines to her life today in Singapore, Nina Ng has built a reputation for technical excellence, empathy, and infectious good humor. Join us for a thoughtful look at what it really means to connect across cultures, one call at a time.

In this episode, we are joined by none other than IBM's own Scott Forstie, who sits down to talk about all things SQL. From how he got started at IBM, and how he goes about writing SQL that others can learn from, to the business of challenging users to transition to database technologies that will ensure that their newest employees can hit the ground running. Alex and Scott also discuss system security and the future of SQL in the AI age. After you listen, make sure to seek out Scott and Tim Rowe's iSee video blog at COMMON.org, and the other links below to learn even more SQL.http://ibm.biz/Db2foriSQLTutorhttps://learn.common.org/products/ibm-isee-video-bloghttps://gist.github.com/forstiehttps://www.ibm.com/support/pages/node/1119129/