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Description
Technology doesn’t transform services. People do.
Problems Worth Solving brings you conversations with the leaders, practitioners, and radical thinkers reshaping health, care and support services. It's hosted by Sam Menter, co-founder of Healthia (www.healthia.services).
From transformation and AI to prevention and human-centred design, each episode uncovers the ideas and experiences behind lasting change.
Guests include NHS directors, policy shapers, entrepreneurs, clinicians, and designers — all united by a drive to solve complex problems.
Listen if you would like to understand how health systems can evolve to meet today’s pressures and tomorrow’s possibilities.
18 Episodes
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Dr Neil Churchill OBE is Director for People and Communities at NHS England. He has spent much of his career working across the boundary between the NHS and voluntary sector. His argument is simple: the health service depends on charities far more than it often acknowledges - but those relationships are still too fragmented and transactional. In this conversation, Neil introduces Diagnosis Connect - an initiative designed to connect people with specialist charities at the point of diagn...
Tero Väänänen, Head of Design at NHS England, has spent nearly thirty years watching the same pattern repeat across finance, telecoms, and now one of the world's most complex health systems. Organisations optimise the capabilities they own. People fall through the gaps between them. In this conversation, Tero introduces a framework that reframes the whole problem. Healthcare is an infinite game — there's no winning, no endpoint, no final whistle. But we keep designing it with finite rules tha...
At a radiology AI conference, a clinician described a simple interface choice: an agree/disagree button for feeding back on AI diagnoses. It looked clean and efficient. But it assumed something fundamentally untrue: that clinicians experience a binary internal state when reviewing AI outputs. In reality, what they experience is uncertainty, context, fatigue and gut instinct. And when you force all of that into a binary choice, you don't just create a poor experience. You distort the data trai...
Last year, GP teams in England delivered over 380 million appointments — and the pressure is on to deliver even more. But maybe the bigger opportunity isn't making each consultation faster? What if it's rethinking the relationship between a person and their GP? Dr Shanker Vijayadeva is a practising GP and lead for digital transformation in London at NHS England. He lives on both sides of the system - in clinic seeing patients and leading change across the capital. In this episode, we explore ...
In this episode, Helen Thomas, Chief Executive of Digital Health and Care Wales, shares a rare and honest perspective on the human side of transformation. Drawing on more than 36 years in the NHS, including leading Wales’ digital response during covid, Helen reflects on what leadership really feels like at the sharp end of health and care – making difficult decisions, carrying responsibility, navigating uncertainty and still showing up for others. We explore why digital transformation is fund...
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