In this episode we Talk about the consequences of not filling in time and notes in tickets. Talk about management consequences like that you cannot staff correctly, cannot figure out where staff needs training, when asked if IT needs more staff we wouldn't know, don't know what is taking IT the most time to support, you have to fire someone because you can't show why we need them, etc.
In this episode we answer the question "What is an MSP?" We help owners understand what to expect from an MSP. We got the question from a friend who truly wanted to know so we put it in the show. Please visit us at https://soarcommunitynetwork.com/scntechnology to learn about our services.
Talking about being a good manager and getting resources for your team. Stepping away from that technical role is a good thing.
Creating documentation is not only important to the organization but also to you.
When does it make sense to outsource and when it doesn't.
How being able to train your replacement not only helps the organization but also your career.
Interview with security engineer Hamed Etebar. Talking about the security considerations that move you to buy a Mobile Device Management Software products and the policies that should go behind it to support its implementation.
Interview with security engineer Hamed Etebar. Talking about the security considerations that move you to buy a Mobile Device Management Software products and the policies that should go behind it to support its implementation.
In this episode we talk about having caution when signing contracts specifically when it comes to telecom companies.
In this episode we talk about having caution when signing contracts specifically when it comes to telecom companies.
Making sure you don't say no, you just have to explain that either more resources, money or time are needed to make the request happen.
High-level IT discussions about the IT budget. What to do if there isn’t a budget and how to get started creating one.
Why you should do a technical phone screen before bringing people in for an in-person interview. What should you ask during the phone screen. Tools you can use to help evaluate candidates.
Discuss importance of doing background check on all of you employees but especially the IT folks. What red flags to be aware of during the background check.
Importance of doing background checks on all of your employees but especially your IT folks.
Why creating accurate and meaningful job descriptions is important. Steps needed to create them, and how to best make use of them.
We discuss the frustration of being the IT/Office Mover/Picture Hanger/whatever needs to be done person. How to change the perception and show the true value of IT.
What do you do when someone higher up the organization ladder requests something and doesn’t follow standard procedure. How to prevent this from happening in the future.