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Description
Welcome to Property Management Success, where host Tony Cline, a seasoned expert with over 20 years of experience, takes you on a journey to elevate your property management business. Whether you’re looking to scale, increase profitability, or refine your operations, Tony and his guests will provide actionable insights and strategies to help you build championship teams and hall of fame companies.
Tune in to discover how to:
* Boost your income and maximize your company’s profitability
* Streamline operations for greater efficiency
* Cultivate a winning team that drives growth
* Create a business that works for you and not the other way around
* And much more!
Each episode offers a wealth of knowledge from industry leaders, real-world case studies, and proven techniques to help you close more doors and create a thriving property management business.
101 Episodes
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Send us Fan Mail We celebrate our 100th episode and welcome Mark Brower as a new coach on the ONYX Property Management Coaching team while digging into what actually creates lasting growth. We share why small improvements compound, why most owners get trapped inside the business they built, and how a clear operating system can buy back time, profit, and purpose. • Mark joining ONYX and what that means for Season Two • The first hundred reps as practice and iteration • Margi...
Send us Fan Mail We share how a brutal health breakdown turns into a two decade-long lesson in habits, tracking, and grit that translates directly to building a stronger property management business. We connect marathons, DNFs, and a 240-mile finish line to practical leadership tools like KPIs, continuous improvement, and solving problems without blame. • starting where we are and taking the first small action • building habits that compound over time • tracking progress wit...
Send us Fan Mail We catch up with Clay Lehman on how he scaled a property management company to hundreds of doors, sold it, and rebuilt his focus around practical AI that gives real estate pros real time back. We dig into tech stack discipline, eliminate-automate-delegate thinking, and where AI voice agents and agentic workflows can improve service without eroding trust. • how Clay stumbled into property management during the 2009 fallout and chose to scale intentionally • the di...
Send a text We talk with Lacey Hendricks and Alex Zweydoff from ClearLead Digital about turning a property management website into a measurable owner lead engine. We break down what it takes to stand out, track real ROI, and stay findable as discovery shifts from Google to AI. • how Lacey and Alex built their SEO skill set inside real property management businesses • why tracking matters first, including CRM setup and lead-to-contract measurement • what drives low acquisitio...
Send a text We talk about why leadership feels lonely and how honesty, humility, and clear goals create the fastest path to real growth. We connect endurance training lessons to property management leadership so you can build better habits, stronger systems, and more freedom over time. • leadership as a journey that can feel isolating • honesty with yourself and others as a lever • humility to admit the gap and ask for help • getting clear on what you actually want&nbs...
Send a text We sit down with Andrew Smallwood of Second Nature to unpack how culture becomes destiny, why win-win isn’t enough in property management, and how to turn today’s “triple squeeze” into durable growth with resident-first design and values that live in practice. We share real frameworks, memorable stories, and practical steps to remove friction, create new value, and price it fairly. • defining culture as habits and standards, not slogans • values framework: table stakes, different...
Send a text What if your growth bottleneck isn’t the market, but your operating system? We sit down with Jared Kott of Marblestone Property Group to unpack how a Chicago South Side firm turned C-class complexity into a durable advantage by rewriting the rules, clarifying roles, and trusting the team to take the shot. Jared walks us through the model that works in a highly regulated, high-wear environment: skip security deposits to reduce legal exposure, use transparent move-in fees, keep the...
Send a text We trade war stories and strategies with PMI co-founder Steve Hart on building a premier, data-driven franchise platform that helps property managers scale with five distinct pillars and community support. We explore AI’s impact, acquisitions, fee transparency, and where regulation is heading. • how recurring revenue changes risk • why property management fragmented and how to fix it • five pillars that diversify and scale operations • data advantages from 475+ locations • acquis...
Send a text We trade the myth of looking like a finisher for the reality of becoming one, moving from fixed labels to growth identities that can bear discomfort and multiply value. We get honest about fear, faith, and the choice to be content yet unsatisfied while keeping systems simple. • aid station metaphor for grit and endurance • you can’t predict finishers by appearances • stubbornness, iteration and learning in public • fixed identity traps vs growth identity shifts • fears of wasted ...
Send a text We dig into how to scale a property management company through acquisitions without burning trust, culture, or cash. Stacey shares a field-tested framework for sourcing sellers, negotiating fair terms, and leading clean transitions that protect revenue and people. • mapping two-list outreach to owners and connectors • seller psychology across boomer and asset-minded profiles • defining your buyer “buy box” and leadership bandwidth • evaluating A-level firms versus turnarounds • n...
Send a text We trace Casey Howe’s climb from zero to nearly a thousand doors, the painful but smart decision to cut 325 low-margin units, and the systems that let him step into a true visionary role. We share concrete tactics on ideal clients, empowered teams, in-house maintenance, and profit that sticks. • niche focus on South Shore, South Coast, Cape Cod • early growth through sales listening, not scripts • hiring ahead of need and cash flow strain • generalists first, then align roles to ...
Send a text We break down how setbacks, identity, and small habits create momentum you can trust. From finish-line heartbreak to aid-station grit, we show how outcome, system, and identity align to build a profitable, resilient property management business. • setbacks as catalysts for growth not verdicts • one foot in front of the other as core operating principle • training reps and unseen work shaping character • environment design beating willpower for habits • pattern interrupts to rewir...
Send a text We share a practical playbook for turning current owners into lifelong investors by leading with goals, not fees. Joe Massey breaks down the four returns of real estate, smart loan options, and simple systems that let teams scale outreach and education. • centering client conversations on life goals and timelines • using the four returns: cash flow, tax benefits, appreciation, debt reduction • hosting a one-hour class to attract investors and build authority • creating anonymized...
Send a text We map a practical path to growth by pairing automated five-star reviews with bold, outcome-driven offers that reach the 80 percent of landlords who never search for property management. We explain how to fix foundations, craft guarantees, and turn skeptics into loyal clients. • why reviews drive rankings and trust • automation triggers for move-in and maintenance • private channels to deflect one-star escalations • demand capture versus demand generation • the 80 percent DIY lan...
Send a text We unpack the Systems Conference, the pros and cons of its intimate format, and why owners must guard against getting pulled into ten-dollar tasks. We map real growth math, define what true differentiation looks like, and show when to shift from property management to people management. • takeaways from the Property Management Systems Conference • benefits and limits of small breakout sessions • founder time protection and role clarity • ten, hundred, and thousand dollar work fra...
Send a text We challenge the door-count obsession and get honest about profit, overhead, and trust accounting. Taylor shares hard-won lessons from stabilizing acquisitions, launching FYXED to finance turns fast, and building flexible rent that boosts recurring revenue and valuation. • branding that stands out and earns attention • why overhead erodes profit faster than growth helps • portfolio vs department vs pods depends on market fit • trust accounting risks, reconciliations, separation o...
Send a text We unpack how profit per door, not portfolio size, drives real success, and why the nation's legislative swing is reshaping the way smart operators price, staff, and educate. Alex Yoder shares practical fee structures, compliance strategy, and tools that improve outcomes without bloating your stack. • evolving from maintenance coordinator to co-owner and culture built on sane workloads • doors per employee as a quality metric, not a badge • fee strategy with tiered services and c...
Send a text We unpack how a 100-door company quietly absorbed a 900-door competitor, kept churn low with continuity, and then modernized operations fast behind the scenes. We also dig into remote leadership, stack minimalism, and where AI truly helps property managers today. • continuity-first acquisition strategy to protect trust • internal overhaul to digitize files and unify workflows • fewer logins and deeper use of core software • shared inbox inside Gmail for team visibility • remote c...
Send a text We trace Bob’s journey from flipping houses to building a 300-door, low-drama property management company powered by policies, SOPs, and a separate maintenance engine. Along the way, we connect systems to personal freedom, from e-foils to a 54-mile ultra, and show how calm operations create room for big goals. • shifting from flips to recurring revenue • no-emergency culture and defined exceptions • policies vs processes vs SOPs in Process Street • remote team structure and CSR s...
Send a text We trace a hard-won path from low-rent grind and manual errors to a durable property management business built on investor thinking, realtor referrals, and spotless trust accounting. Jonathan Cook shares practical steps, from BD playbooks to outsourcing bookkeeping with guarantees. • investor mindset shaping pricing and revenue per door • moving from manual chaos to uniform systems and fees • mentors, NARPM, and learning from peers • realtor referrals as the highest-close pipelin...
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