Quarter Notes

While we were building AI features into the software with Product Detail Supercharger, we were also training our own AI to help handle your software questions! Try it out in uLearn today or directly in your Point of Rental RMS soon!

What's new in support over the past quarter? VP of Global Support Services Brooke Ryan tells us about what's going on behind the scenes with your software support. We talk about advancements in support over the last year and how customers can help us continue to provide the best possible service and software in the future.To volunteer for our AI chat beta testing (Essentials users), to host Pointers for hands-on, on-site rental training, or just to provide feedback, email Brooke at brooke.ryan@pointofrental.com or Brian at marketing@pointofrental.com.

How is the Learning & Development team working to help to ensure users are getting documentation and support they need to use Point of Rental software effectively? Bianca Nieto, our L&D Manager, talks through recent updates in uLearn and Point of Rental Academy.

What's new with Syrinx 365? Join product manager Matt Foster with the highlights from late 2024, including many new ways to organise and view your data more efficiently.

What has the Elite team been cooking up over the final quarter of 2024? What's on the stove for early 2025? We talked with Product Manager John Wooten to get the details on new tools and how they'll benefit Elite users and their customers.

Join Brooke and Brian at the International Conference 24 (IC24) as they delve into the major highlights and achievements in the customer support world during Q3 2024. (00:25) - Q3 2024 Support Team Restructuring (01:16) - Customer Engagement and Onsite Visits (02:06) - Achievements in Customer Satisfaction (02:58) - Accreditation Program Details (03:51) - Feedback and Team Morale (04:36) - Looking Ahead to Q4 and 2025 (05:32) - uLearn Platform and Chat Support

Instead of a regular Quarter Notes update, this quarter you'll get a sneak peek at one of our sessions from #IC24; our product roadmap for the next year. James Morley, Point of Rental's SVP of Product Management, covers the company's roadmap and improvements for 2025. Learn about this year's new customer-driven features and dive into 2025's exciting future, with features like job costing for event companies and the modernization of our ecommerce experiences.

What's up in Point of Rental support? Global Director of Customer Support Brooke Ryan checks in and lets us know about new management in Support in the US and UK, direct interactions with customers, and the ongoing training and team-building initiatives to enhance support as we prepare for the International and Syrinx conferences.

We missed out on recording for Q1! This Syrinx Quarter Notes session covers the top Syrinx developments from the entire first half of 2024 - primarily the release of the newest version of Syrinx - Syrinx 365! Learn more from Product Manager Matt Foster about its accounting integrations, new ecommerce feature QuikLink, and site-specific pricing.

What's new with Essentials in Q2? Product Manager John Wooten tells us about new eSign capabilities to handle multiple renters, enhanced reporting features, and the ability to create a membership program with various tiers.

Learning & Development's Bianca Nieto shares advancements in Point of Rental's L&D team over the past few months! Learn about our new team member, expanded documentation access for support teams, and the expansion of Point of Rental Academy. What's Point of Rental Academy? It's a self-paced learning library designed to teach you processes in the software from start to finish. If you'd like to sign your company up, use the links in your product's uLearn site.

Product Manager John Wooten keeps you up-to-date on the biggest features we implemented in Elite in Q2 2024, like the Record360 integration and the addition of QuikLink and Ready Tag. He also previews what's on deck for Q3!

What's new in Essentials this quarter? The big news is the improved web storefront that's resulted in lower cart abandonment, higher conversions, and more money for Essentials users that are taking online orders. Product Manager John Wooten shares what's new and what's coming up soon for Essentials users.

Big things are happening with Elite! In Q1 we added lots of availability functionality, designed to make it easier for you to see what you have available (and when) in fewer screens. We also added availability delay contracts, giving you time to get something ready to rent once it's back in the warehouse - before your team tries to rent it again. You'll learn about these developments, consumer portal updates, and more with a sneak preview of some pretty big Q2 developments in this edition of Elite Quarter Notes

Global Director of Support Brooke Ryan goes through the improvements and enhancements being made in Point of Rental's support team to ensure Point of Rental users are getting the best possible customer service. Q1 included a big re-acquisition of a lot of software and industry knowledge back into the support team.

Keep up with what's happening at Point of Rental - in the software and organization-wide - by hitting SUBSCRIBE. Follow us on LinkedIn: https://www.linkedin.com/company/point-of-rental-software/Facebook: https://www.facebook.com/pointofrentalsoftwareInstagram: https://www.instagram.com/pointofrental1/Or visit our website to learn more: https://www.point-of-rental.com/Point of Rental's Global Director of Customer Support, Brooke Ryan, discusses the changes and updates made to POR's support team in Q4 2023. Great news for everyone: More support. More familiar faces. More interaction with support leadership. More first-hand expertise among our support team. And some exciting projects we're setting up that'll answer your questions before you need to contact support.For example, Point of Rental's easy-to-remember Status Site: https://ispordown.com/

Keep yourself in the know with Point of Rental by subscribing to Quarter Notes, either here on YouTube or on whatever podcast platform you use!In the meantime, we'll add Support and L&D notes to keep you updated on what's happening at Point of Rental. Here's L&D Project Coordinator Bianca Nieto talking about some of the recent updates to uLearn and the newly-branded Point of Rental Academy. We're moving product Quarter Notes to the last month of each quarter and we'll be combining all the aspects of each RMS in each episode.

Hey everyone! We're revising our Quarter Notes publishing schedule to align better with our quarterly emails. We'll also be changing the format a bit to include all the mobile and ecommerce information in the updates for each RMS each quarter. We do still have news for you! Brooke Ryan, our Global Director of Customer Support, joined us at our International Conference to talk about some of the new things we're implementing in our support team to enhance your Point of Rental experience, including chat functionality and an accessible status page.Subscribe to Quarter Notes or any of our other podcasts (or even our stream of all Point of Rental-related content) at podcast.pointofrental.com.

Subscribe to keep updated on what's happening with Point of Rental's software - now and in the near future! Point of Rental's product manager for Essentials, Brad Bell, recaps Q2 2023 developments and lets us know what's coming up later this year in this episode of Quarter Notes. We're doing this quarterly! If you have questions for Brad about developments in Essentials looking forward, comment below.If you don't need to see our faces but you still want the information, you can subscribe to our Quarter Notes podcast on the platform of your choice: https://podcast.pointofrental.com/podcasts/quarter-notes/Or you can subscribe to all of our audio content! https://podcast.pointofrental.com/podcasts/the-por-podcast/

Subscribe to keep updated on what's happening with Point of Rental's software - now and in the near future! Point of Rental's product manager for our mobile products, Martin Baugh, recaps Q2 2023 developments and lets us know what's coming up later this year in this episode of Quarter Notes. We're doing this quarterly! If you have questions for Martin about developments in our mobile products looking forward, comment below.If you don't need to see our faces but you still want the information, you can subscribe to our Quarter Notes podcast on the platform of your choice: https://podcast.pointofrental.com/podcasts/quarter-notes/Or you can subscribe to all of our audio content! https://podcast.pointofrental.com/podcasts/the-por-podcast/