Radio Advisory

As care delivery becomes more complex and new disruptors join the scene, one thing has become clear: operational excellence is now table stakes in ensuring your organization’s financial sustainability and winning patients. In this episode, recorded live from Advisory Board’s 2024 Strategy Summit, guest host and Managing Director of Physician and Medical Group Research at Advisory Board, Sarah Roller, invites Dr. Mary Jo Cagle, CEO of Cone Health and Dr. Cynthia Horner, Chief Medical Officer of Amwell and President of Amwell Medical Group, to unpack what it takes to achieve operational excellence, why adaptive leadership is essential to success, and why true operational excellence does not have to be as daunting as it seems. Links: Cone Health | We're Right Here With You Hybrid Care at Scale | Amwell 8 lessons for facility planners from our recent strategy summit Pivots for a sustainable future Provider operations Pivots for a Sustainable Future Virtual Summit Join 165,000+ healthcare leaders and get the industry’s most important news in your inbox—every day. A transcript of this episode as well as more information and resources can be found on www.advisory.com/RadioAdvisory.

For years, health systems have been holding their breath to see if patient volumes would finally return to pre-pandemic levels. Because—per conventional wisdom--if volumes return, then so will operating margins. Right? Not so fast. In this episode, host Abby Burns invites Advisory Board experts Sebastian Beckmann and Elizabeth Orr to explore why with the positive volume forecast we see in our projections won’t automatically translate to a healthy financial outlook. Later, Optum Advisory expert Alex Kist joins the group to share what it’s looked like to help one health system put their local data into action to achieve the kind of differentiated growth our experts have been touting. Links: Market Scenario Planner 3 ways Boulder Community Health became a provider of choice for CV care Revolutionizing cardiology at Boulder Community Health Ep. 221: How will health system growth look different in 2025 and beyond? Healthcare Consulting Services | Optum Advisory Advisory Board's 7 key factors for future volume growth Charted: The financial gap between rich and poor hospitals grows If you are looking for hands-on support, email us at podcasts@advisory.com or learn more about how Advisory Board can help. Join 165,000+ healthcare leaders and get the industry’s most important news in your inbox—every day. Strategic Planner's survey 2024 Survey insights: 6 priorities for health system strategists in 2024 Advisory Board is a subsidiary of Optum. All Advisory Board research, expert perspectives, and recommendations remain independent. A transcript of this episode as well as more information and resources can be found on www.advisory.com/RadioAdvisory.

Two weeks ago on Radio Advisory, we told our listeners that the number one area of focus for health system growth is operational excellence, and a major part of that is capturing all of the revenue on the table from your medical group. Healthcare organizations have spent the last decade buying up medical groups and physicians, in part because of the “promise” of downstream referrals. It is a long-held belief that physician employment leads to higher referral integrity. But according to an Advisory Board data analysis, that doesn’t hold true - just 55% of total referral revenue attributed to employed PCPs is realized in-network. This week, host Rachel (Rae) Woods invites Advisory Board physician experts Eliza Dailey and Colleen Wagner to unpack where referral leakage actually happens and share the real (and relatively easy) steps organizations can take to reduce referral leakage. Links: Tools to reduce referral leakage in the medical group Are employed PCPs more likely to refer within their health systems? Ep. 221: How will health system growth look different in 2025 and beyond? Medical group integration 3 shifts impacting medical groups: 2024 update on the physician landscape Strategic Planner's survey 2024 Survey insights: 6 priorities for health system strategists in 2024 Digital surgery: A way for orthopaedic programs to set themselves apart A transcript of this episode as well as more information and resources can be found on www.advisory.com/RadioAdvisory.

In the midst of the COVID-19 pandemic, The Centers for Medicare & Medicaid services released the Acute Hospital Care at Home payment waiver. The action was expected to usher in a new era of home-based care. But while it’s certainly grown in recent years, frankly, that massive shift hasn’t happened. The question is, why? This week, host Abby Burns invites Dr. Matthew Richards, Senior Medical Director of home-care enablement company Medically Home, to explore the role that home-base care could play in the future of healthcare, and to unpack the misconceptions that prevent home-based care from playing a larger role in the healthcare ecosystem today. Links: Home - Medically Home 5 trends (re)shaping site-of-care shifts The future of the acute care at home model Ep. 64: Why Contessa's CEO believes hospital at home benefits everyone (including hospitals) Strategic Planner's survey 2024 Survey insights: 6 priorities for health system strategists in 2024 A transcript of this episode as well as more information and resources can be found on www.advisory.com/RadioAdvisory.

(This episode originally aired on September 26, 2023.) Value-based care has been dominating industry conversations in recent years. Here on Radio Advisory, we talk a lot about best practices, how to make the right investments, and how to best prepare leaders for the future of value-based care. But given all this momentum, we want to spend time asking the question: what are the misconceptions or misaligned expectations that leaders have around value-based care? In this episode, host Rachel (Rae) Woods invites Advisory Board value-based care expert Daniel Kuzmanovich and Optum Advisory Service's SVP of value-based care, Erik Johnson, to discuss the mindset shifts they think leaders should be making when pursuing a sustainable value-based care strategy. Throughout the conversation they discuss what leaders are currently getting wrong, how myths about value-based care are impacting the industry, and more. Links: Our Value-based Care playlist Ep. 172: Build a value-based enterprise: Live from 2023 Value-Based Care Summit Ep. 126: [Bonus content] Commercial risk is possible—here's how How Health Plans Can Support Providers in Risk The climb to value-based care 3 strategies for a successful sleep apnea therapy program: Lessons from ENTTX's ASC partnership Strategic Planner's survey 2024 Survey insights: 6 priorities for health system strategists in 2024 Advisory Board is a subsidiary of Optum. All Advisory Board research, expert perspectives, and recommendations remain independent.

In the last few years, all eyes have turned to GLP-1s as an industry-altering answer to obesity treatment and weight management. But the fact is, these drugs can’t – and shouldn’t – work in a vacuum. There is a fear that attention on GLP-1s may even blind leaders to the other services that go into providing effective obesity care. So, what should leaders be thinking about when designing and and delivering effective obesity care? To answer that question, host Abby Burns invites Advisory Board experts Chloe Bakst, Payton Grimes, and Atticus Raasch to unpack what comprehensive weight management programs look like in practice, and why—if done well— they can benefit patients, clinicians, and health systems. Links: 4 key elements of comprehensive obesity care (and how they look in practice) How 3 health systems provide comprehensive care for obesity Ep. 181: Does healthcare's approach to obesity harm patients? Ep. 159: Ozempic, Wegovy, and our questions on weight management drugs Learn more about On-demand Courses A transcript of this episode as well as more information and resources can be found on www.advisory.com/RadioAdvisory.

When we talk about “health systems,” it can sound like we’re talking about a monolith. But in reality, the $1.4 trillion dollar health system sector is made up of a diverse range of players. Academics and safety nets; urban and rural systems; 1,000-bed systems and 25-bed critical access hospitals. The question is, especially as systems emerge from the financial hardships of the past few years, how do those differences translate to the ways systems are running at growth? In this episode, the third and final installment in our series leading up to Advisory Board’s Strategy Summit, host Abby Burns invites Advisory Board health system experts Elizabeth Orr and Marisa Nives to unpack how leaders across the health system sector are thinking differently about growing in 2025 and beyond. Links: Hospitals' top strategic priorities — and what they mean for development leaders Ep. 220: Why AI in healthcare is more than just ChatGPT Ep. 219: The business case for going green Ep. 218: [Encore + bonus content] Site-of-care shifts: It's time to go on offense Charted: The financial gap between rich and poor hospitals grows Join us at the Pivots for a Sustainable Future Summit on September 10-11, 2024. Learn about Advisory Board Fellowship A transcript of this episode as well as more information and resources can be found on www.advisory.com/RadioAdvisory.

We’ve talked a lot about AI on Radio Advisory, with a particular emphasis on generative models and their capabilities. But are there other models of AI that are flying under the radar? Today’s episode focuses on computer vision and its potential to shift how we think about the use of technology in healthcare. For the second episode in our series leading up to Advisory Board’s upcoming Strategy Summit, host Abby Burns invites digital health experts Ty Aderhold and Elysia Culver to break down why computer vision should be on our minds, arguably just as much as generative AI. Links: Ep. 185: AI adoption: why you can't afford to "wait and see" 10 ways computer vision can transform the future of healthcare Computer vision in healthcare Join us at the Pivots for a Sustainable Future Summit on September 10-11, 2024. Register for the How to harness the potential of digital experience in healthcare webinar on September 17. Learn more about Advisory Board Sponsorship. A transcript of this episode as well as more information and resources can be found on www.advisory.com/RadioAdvisory.

It's no secret that climate change has had a massive effect on population health, but it’s also impacting healthcare business. Did you know that energy costs have gone up by 28% in the past five years? Health systems in particular can shave percentage points off their annual costs by reducing their energy consumption—but there is both a knowledge gap and an action gap keeping leaders from taking advantage of the opportunity. Advisory Board’s Strategy Summit on September 10-11 is all about the pivots health systems need to make for a sustainable future – no better way to kick off our lead-up to the event than by taking that quite literally and talking about environmental sustainability. In this episode, host Abby Burns invites Advisory Board expert Miles Cottier to break down how and why health business leaders need to prioritize environmental sustainability. They explore the financial case for moving to renewable energy sources, how regulatory pressures may (or may not) shape the future of environmental action, and what leaders can do today to support their green initiatives. Links: Green financing for health systems Climate change is affecting heart health. Here’s what you can do. Ep. 119: How health leaders can address climate change Ep. 164: Boston Medical Center's path to sustainability (and how they're funding it) Join us at the Pivots for a Sustainable Future Summit on September 10-11, 2024 A transcript of this episode as well as more information and resources can be found on www.advisory.com/RadioAdvisory.

This week, host Abby Burns invites Advisory Board expert Sebastian Beckmann back to Radio Advisory to provide an update—as promised—on what his team has uncovered about site-of-care shifts in the six months since he first brought this research to the pod. Hint: there’s about $50B at play. This episode is a modified encore of Episode 195: Site-of-care shifts: It’s time to go on offense.” In that episode, Sebastian and fellow Advisory Board expert Nick Hula joined Abby to break down how health systems should be thinking about site-of-care shifts as a part of their growth strategies, including making the transition from a “defensive” mindset to prevent volume shifts, to an “offensive” mindset to capture them. The original episode will play almost in its entirety, with interjections from Abby and Sebastian to dig deeper into what the site-of-care shift opportunity—or risk—actually looks like across markets and services. Links: Seize the $50 billion site-of-care shift opportunity Interactive maps: See where site-of-care shifts are having the biggest impact Site-of-care shifts: Healthcare’s $50B opportunity Your guides to volume growth in 6 key service lines 4 takeaways from our updated provider volume forecast 5 trends (re)shaping site-of-care shifts What’s happening with joint replacement volumes? Ep. 193: Is health system growth still possible? Learn more about On-demand Courses Use the Market Scenario Planner A transcript of this episode as well as more information and resources can be found on www.advisory.com/RadioAdvisory.

(This episode originally aired on September 12, 2023.) With rising costs and tightening margins, the industry is continually looking for ways to "bend the cost curve" while maintaining, or even increasing, quality and performance. One stakeholder in particular, employers, are feeling significant pressures from inflation, hospital consolidation, the rise of high-cost drugs, and more. While many legacy cost-saving strategies have focused on reducing employer costs, it may be time to shift focus to lowering costs for employees as well. In this episode, host Rachel (Rae) Woods invites Advisory Board payer expert Max Hakanson and Innovation lead at JPMorgan's Morgan Health Rivka Friedman to discuss what employers can do to rein in healthcare costs, both for themselves and their employees. Throughout the discussion, they discuss why legacy cost-sharing strategies may be insufficient, and what new innovations are showing promise in the market. Links: Home | Morgan Health Ep. 165: Employer series: Is the cost of employer-sponsored insurance unsustainable? Investigating the high costs in employer-sponsored insurance 5 health benefits strategies for self-funded employers 3 things to know about ESI (that you won't find in a benefits survey) Learn more about Advisory Board Sponsorship

(This episode originally aired on March 12, 2024.) The relationship between health plans and providers has always included an element of friction, but lately, it seems like the temperature is rising. And you've probably noticed – public contracting disputes increased by 69% between 2022 and 2023. That's why, in this episode, host Abby Burns invites Advisory Board experts Max Hakanson and Eileen Fennell to discuss why the state of affairs seems to be getting worse, how key flashpoints are fanning the flames, and what each stakeholder says they need to see from their partners in order to mend the relationship. Plus, Advisory Board digital health expert Ty Aderhold makes a cameo appearance to help answer the question: Is AI the solution here? Links: 7 things we want to fix in 2024 (and how to get there) A new era of payer-provider relationships The new era of provider enablement AI in healthcare: Insights from 10 C-suite executives Learn about the Advisory Board Fellowship

Healthcare leaders have dozens of priorities on their plates, and achieving innovation is not as simple as just buying a new technology or implementing a new care model. Frankly, it can be overwhelming not just to see innovations through, but even to get started. So, what does it really take to innovate? And how do you align your organization’s challenges with the solutions or innovations that are being presented to you? In this special episode, live from Advisory Board’s 2024 Clinical Innovation Summit, guest host and Advisory Board digital health expert John League invites Dr. Ayo Ajaiyeoba from Blue Cross Blue Shield of Kansas City, and Elliot Green, cofounder and CEO of Dandelion Health, to dive deep on the realities of innovation. Throughout the discussion, they explore what it takes to get started, how to act in the face of ambiguity, and how you should be thinking about tools like data and partnerships to achieve your goals. Links: Blue Cross Blue Shield Dandelion Health Top 5 takeaways from our Clinical Innovation Summit 4 imperatives for the future of healthcare innovation Truly personalized care is possible. Here's how to make it a reality. More upcoming events from Advisory Board Learn more about Advisory Board On-Demand Courses A transcript of this episode as well as more information and resources can be found on radioadvisory.advisory.com.

It seems like a no-brainer for healthcare organizations to allocate time and attention to a health condition that is guaranteed to affect 50% of adults during their midlife years—but that hasn’t been the case. We’re seeing momentum around making menopause mainstream—from the White House directing research funding, to Hollywood stars talking openly about menopause, to the rise of femtech companies geared toward helping consumers navigate the clinical and social effects of menopause. But though 100% of women in midlife will experience this clinical event, the reality is that most women’s health programs are primarily focused on what our guests have referred to in the past as the “bikini approach” to women’s health, and have largely ignored the needs of women in the post-reproductive years. From a clinical and financial standpoint, this is a missed opportunity. And given 80% of the healthcare workforce is women, and one-third of those women are in midlife, it’s also a competitive vulnerability. That’s why this week, host Rachel (Rae) Woods invites Advisory Board women’s health experts Kara Marlatt and Gaby Marmolejos to explore how provider and employer leaders can build systems that account for and address women’s health needs “beyond the bikini.” Links: 5 ways employers can support women's health during midlife Five women leaders on the shifting landscape of women's health, per UnitedHealthcare (beckerspayer.com) Ep. 188: The business case for investing in women's health The business case for investing in women’s specialty care Women’s health opportunity: Menopause symptom care [Webinar, Aug. 13] Your guide to the lab and diagnostics market landscape in 2024 A transcript of this episode as well as more information and resources can be found on radioadvisory.advisory.com.

In recent years, we’ve seen large retailers like CVS, Walgreens, Walmart, and even Amazon add to their care delivery portfolios, specifically through offering low-acuity primary care services. But it seems like the tide may be shifting. In April, Walmart announced that it’s shuttering its primary care operations and virtual care arm—and it’s not the only one scaling back. The fact is, a number of retailers are retrenching on primary care operations. In this episode, host Abby Burns invites Advisory Board experts Vidal Seegobin, Natalie Trebes, and Eliza Dailey to unpack exactly why Walmart and other retailers are pulling back on primary care delivery, and why the conventional explanation –"healthcare is too complex”– falls short. Links: Walmart Health is closing down. Here's what you need to know. Another one bites the dust: What Walmart's retreat from healthcare means for providers 5 trends (re)shaping site-of-care shifts 6 insights on consumer preferences in healthcare How Amazon, CVS, Walmart, and more are impacting provider pay Our Disruption playlist Ep. 130: Healthcare disruptors: Don't discount retailers [July 25] Understand your customer: Medical groups 101 A transcript of this episode as well as more information and resources can be found on radioadvisory.advisory.com.