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Reimagining Healthcare

Author: Yianni Serpanos from HealthTechX

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Reimagining Healthcare is a podcast about innovation in the healthcare industry. On the show, we talk to healthtech and healthcare innovators to uncover how they’re reimagining and building a world of seamless digital healthcare experiences that fit into people’s lives. Hosted by Yianni Serpanos, healthtech industry leader and Founder of HealthTechX (digital health innovation & start up community) and coreplus (digital health software).
28 Episodes
Dr Cam McDonald is a dietitian, an exercise physiologist, a PhD scholar and a leader in personalised health. He's also the CEO of Ph360 — a provider of the healthtech lifestyle application Shae — along with supporting programs, education, coaching and healthcare personalisation. Dr Cam shares his passion, his history, and his knowledge of the latest research on body types, genetics, and environmental influences to promote health in ways that are tailored to each client. Key takeaways: Shae is a personal health assistant technology that uses artificial intelligence and deep learning technology to provide you with timely, relevant and personalised information, inspiration and motivation to accomplish your healthcare goals. Dr Cam was working in private practice during his PhD. During his work with clients, he started to notice that people were not always getting the same result with the same evidence-based best protocol. He realised that people require different information, strategies and communication methods. The ability to manage conditions is made far easier with lifestyle medicine and optimising metabolic function. Ph360 works closely with a full spread of health professionals such as GPs, pharmacists, dietitians, exercise physiologists, physiotherapists, naturopaths, as well as fitness industry health professionals. How we develop in the womb influences how our body develops as we grow up, which will influence how our metabolism works. This includes nutrition, exercise and behavioural tendencies.   Resources and links:   Connect: Listen to other episodes of Reimagining Healthcare Connect with Yianni Serpanos on LinkedIn Follow HealthTechX on LinkedIn Follow HealthTechX on Instagram Follow HealthTechX on Meetup
Ravini Abey is the Co-founder and CEO of PhysiVoice. In this episode, Ravini shares how her personal healthcare journey led to the motivation to create PhysiVoice, a healthtech start-up aimed at cultivating more meaningful relationships between patients and allied health practitioners. Yianni and Ravini discuss how AI, combined with a more holistic biopsychosocial approach to clinical practice, can help predict a diagnosis and also provide treatment recommendations. Ravini also unpacks how this approach can even highlight whether a patient is likely to show up for therapy, along with strategies to support adherence.   Key takeaways: Psychology and data analytics can be leveraged to help patients engage in better health behaviour. Ravini realised through her own health journey that the stronger she became mentally, the better she recovered physically. This reinforced the important relationship between mental and physical health which is often overlooked in practice. PhysiVoice helps facilitate much better and more meaningful relationships between patients and practitioners. This helps the practitioner optimise their time and also helps the patient get better faster. PhysiVoice is an online physician support tool that integrates with existing patient management software like coreplus. Before a patient comes in for their appointment, they'll receive an online form to fill out which helps identify any red flags that might affect that particular patient.   Resources and links:   Connect: Listen to other episodes of Reimagining Healthcare Connect with Yianni Serpanos on LinkedIn Follow HealthTechX on LinkedIn Follow HealthTechX on Instagram Follow HealthTechX on Meetup
Natalie Jack is a registered music therapist, allied health supervisor, professional development coach, healthtech enthusiast, and lecturer. Natalie has drawn on her extensive 20+ year career as a healthcare professional (both domestically and abroad) to pursue her passion for supervision and integrated healthtech. And today, she supports and guides practitioners through their own careers. This episode delves into the changing requirements for delivering online therapy. We also discuss how telehealth, clinical supervision and professional development can support, challenge and inspire modern allied healthcare providers toward higher professional fulfilment whilst using innovation to enhance client experiences and outcomes.   Key takeaways: Music therapy is an allied health profession and a research-based profession. It supports clients, consumers and patients to achieve their goals using the power of music, and the relationship formed through music and music activities. Music therapy uses a lot of technology for music-making, some which result in digital artifacts that can become part of the clinical record. It’s useful to have an online practice management software solution which incorporates these musical things. Supervision is its own profession, and interdisciplinary supervision is an important concept. People who are experienced and trained in supervision techniques can supervise anyone, in any discipline. A lot of music therapists started out as musicians and found that music was really great for their own lives. Music therapy combines a health profession with the power of music. Music therapists and other arts-based therapists have been a little reluctant to move to telehealth and digital health tools. But now that they've been forced to get online and engage with technology, they can bring arts-based therapies online and reach more people.   Resources and links:   Connect: Listen to other episodes of Reimagining Healthcare Connect with Yianni Serpanos on LinkedIn Follow HealthTechX on LinkedIn Follow HealthTechX on Instagram Follow HealthTechX on Meetup
Ben Walker is the Founder of the innovative chartered accounting and business advisory firm, Inspire CA. Inspire CA focuses on helping healthcare or healthtech business owners get cashed up, so they can put more money, time and happiness from their business. Ben believes in dreaming big and making an impact in business, while still making time for your family. Whether you're a start-up or a mature business, you'll gain a lot from the insights and tips in this episode. We unpack the key things to factor into your business strategy to help build a financially sustainable healthcare or healthtech business that ultimately delivers quality healthcare outcomes in a systematised and scalable way.   Key takeaways: Business is about numbers and Family is number one. Reimagined Key Performance Indicators such as Family Holidays Taken, Social Impact & Freedom Days for business owners Getting your start up structure right to achieve your goals and protect your families assets. Inspire CA had a client who was previously paying $6,500 a year to their old accountant. But after working with Inspire CA, they discovered about $80,000 in overpaid taxes that they shouldn’t have paid. An accountant hasn’t done a good job unless they've saved their clients more money than they've cost them in accounting fees. When accounting goes from paper-based to online record keeping, there are huge efficiencies to be gained. People do their work faster. The price of an online subscription to accounting software isn't just the dollar amount you pay, but also the hours that it may save you. Often, business owners are a bit too hard on themselves or don't pay themselves first. Looking at your personal role in the business and how many hours you're committing, what are you getting paid? If you were working for someone else, would you be happy with your remuneration or how you're treating yourself? Growth for the sake of growth is a cancer, and often can be detrimental to a business. If you don’t manage things well, you can end up with unsustainable growth. You need to set targets for your business that are sustainable. Small business owners often don't plan ahead. Tax bills can often catch you off guard if you haven't put systems in place. A good tip is to establish a rainy day fund. That can sometimes be the difference between surviving an event easily versus struggling to stay afloat.   Resources and links: Ln: Ben Walker FB: Inspire - Life Changing Accountants   Connect: Listen to other episodes of Reimagining Healthcare Connect with Yianni Serpanos on LinkedIn Follow HealthTechX on LinkedIn Follow HealthTechX on Instagram Follow HealthTechX on Meetup
Dr Ben Buchanan is a psychologist and Co-founder & Director of NovoPsych, an Australian healthtech company providing software for administering psychological, remote and online questionnaires to patients. As a trained clinical psychologist, Ben is passionate about clinicians evaluating their own practice through the use of routine outcome monitoring, which is why he created NovoPsych. In this episode, Ben explains why outcome measurements should focus on Australian requirements, and how the recent and sudden transformation towards telehealth can be easily adapted to using NovoPsych. Ben provides some guidance on what a telehealth workflow could look like, and how to implement automation with remote symptom monitoring of patients between visits or after treatment.   Key takeaways: In Australia, one of the most widely used assessments to measure mental health outcomes is called the K10 — also known as the ‘Kessler Psychological Distress Scale’. Australia regulations of mental health practitioners require some outcome monitoring to occur. NovoPsych has been tailored to fit the exact purpose that Australian mental health conditions need. Healthcare is a service industry, in which it’s just as important to provide a service that the client is happy with as it is to improve clinical outcomes. One of the number one predictors of treatment success for mental health patients is the ‘therapeutic alliance’, i.e. the relationship between the psychologist and the client. If the client trusts the psychologist then that is a serious predictor of later outcomes. Practitioners often have to rely on their intuition to get a sense about whether the client is benefitting from the treatment. However, the research evidence shows that trained professionals are terrible at using intuition to accurately measure how their clients are going. Within NovoPsych there are therapeutic alliance measures that can tell the psychologist from the get-go whether they're reaching their client or not, so adjustments can be made in the early stages of treatment.   Resources and links:   Connect: Listen to other episodes of Reimagining Healthcare Connect with Yianni Serpanos on LinkedIn Follow HealthTechX on LinkedIn Follow HealthTechX on Instagram Follow HealthTechX on Meetup
Kennedy Lay is a physiotherapist, a student mentor and the Founder & Director of The Communication Experience and The Breakthrough Event, an allied health and sports medicine virtual conference. In this episode, Kennedy comments on his observations about communication challenges during his time as a physio student and what he's doing to address those issues for new healthcare graduates with The Communication Experience. Kennedy has some great insights and guidance around video consultations versus telehealth and what the issues, challenges and risks are in using video tools like Zoom. Kennedy is a passionate believer in the importance of helping the profession better understand today’s digital health tools such as telehealth. And so, we also talk about how to adapt our communication skills from in-person communication to online communication. Key takeaways: The Communication Experience started as a way to help new graduates in healthcare to transition from the university experience to full-time working experience. The healthcare industry is lacking a cadet-ship or a guided exploratory progressive program, and the Communication Experience wants to fill this void. The number one factor in influencing a short career lifespan for a physiotherapist is that there isn't a lot of career variation and progression, which also causes a salary ceiling. Physiotherapy has always been taught, delivered and perceived as a physical contact profession. Coming out of COVID-19, telehealth will remain a strong competitor in the industry. Within the digital health conceptual framework, there is a place for gamification and virtual/augmented realities. But the implementation of these tools will likely grow at a human-led pace rather than a technology-led pace. The Breakthrough Conference series is about breaking through into the next phase of your career. During this time of crisis, it's important to keep up continual professional development. That is the inspiration behind Breakthrough 2020.   Resources and links:   Connect: Listen to other episodes of Reimagining Healthcare Connect with Yianni Serpanos on LinkedIn Follow HealthTechX on LinkedIn Follow HealthTechX on Instagram Follow HealthTechX on Meetup
MetaOptima is a technology company that is focused on delivering intelligent dermatology solutions for clinicians. They created the MoleScope, a lightweight and clinical-grade mobile dermatoscope, and an intelligent supporting dermatology platform called DermEngine. In this episode, Yianni is joined by Peter Birch, MetaOptima Technologies Asia Pacific General Manager. Peter explains how AI can support conventional skin checking, workflows and diagnosis; and how that can reimagine healthcare service models at the intersection of other skin conditions and healthcare services. The challenge of social distancing to the business of healthcare is discussed, and how that might be overcome by augmenting current healthcare specialisations. Peter also shares an outlook of a world where drones become a part of body scanning and medical imaging. Key takeaways: MetaOptima has currently focused on skin cancer but can also help with other skin conditions, (i.e. eczema, acne) and will be expanding with these areas in mind in the future. MetaOptima’s AI is award-winning. It was entered into the Isaac Challenge and the three algorithms that were submitted to the competition came first, second and third out of hundreds of other attendees. The MoleScope can be plugged into your mobile phone to give you portability anywhere to take photos and transfer them back into the DermEngine product. The dermatology platform, DermEngine, is 'Dermatoscope Agnostic'. This means that it can be used in conjunction with whichever dermatoscope is favoured. Oftentimes, clinicians end up taking photos of patients' skin lesions with their camera app, which means the images can end up on their personal device. Taking images with the DermEngine app means that they are not being saved directly onto the device, but instead being saved into the secure DermEngine app. In Australia, two out of three Australians get skin cancer. Only around ten per cent of Australians that are at risk of having skin cancer get an annual skin check. As a country, we're really good at the early prevention stuff and very good at treatment, but the early detection and monitoring of skin cancer can be improved.   Resources and links:   Connect: Listen to other episodes of Reimagining Healthcare Connect with Yianni Serpanos on LinkedIn Follow HealthTechX on LinkedIn Follow HealthTechX on Instagram Follow HealthTechX on Meetup
Will Egan is the Chief Strategy Officer at Ausmed. Ausmed is an online, continuous professional development (CPD) platform, designed for a modern healthcare workforce to complete and comply with mandatory CPD requirements as well as other learnings. In this episode, Will walks through planning, learning and documenting CPD — and how this makes meeting Ahpra and other peak body audit requirements easy. He explains the Theory of Planned Behaviour and how that relates to an innovative approach Ausmed has built, which supports behavioural change and effectiveness in learning through reflection. He also discusses how Ausmed can manage team learnings online and how they’re reimagining ongoing professional development for modern healthcare and telehealthcare providers.   Key takeaways: Ausmed started about 33 years ago in 1987 as a publishing house, publishing textbooks primarily for nursing midwifery. By early 2000 they started building their first ebooks, and by the late 2000s started creating multimedia content. They now run 250–300 training events per year and create 350–400 resources a year across video, audio and the written form. In any given month 250,000 people will use an Ausmed service, the vast majority of which are in Australia. 40% of the Ahpra registered workforce use Ausmed's portfolio to manage and report their CPD and to discover education. Ausmed has a focus on delivering high-quality CPD. It’s reliable, accurate, reviewed regularly and if it's out of date it's unpublished so practitioners don't spend time learning the wrong thing. All of Ausmed's software to maintain a CPD portfolio is free to use. For organisations, there's a product called ‘Ausmed for Teams’, which does all of the CPD elements and also supports the training requirements that a learning management system might normally meet around mandatory training and training against regulation frameworks. The Theory of Planned Behaviour says that for any action to occur somebody needs to form an intention to change. With the internet, it's difficult as an education provider to measure whether a change in behaviour has occurred as a result of education. Most education providers can't ever measure the impact of their learning on practice, but what they can measure is whether someone forms an intention to change practice. In the Theory of Planned Behaviour, three things are necessary for the emergence of the intention to change practice: (1) the perception of control; (2) whether they can make that change; and (3) they need to see social proof that other people believe this is a positive thing. CPD can still be claimed as education, but it's about doing learning that improves practice. Ausmed is not built to be an easy way to tick the box, it's built to be the throughway to effectively get the outcome of education leading to change in practice.   Resources and links:   Connect: Listen to other episodes of Reimagining Healthcare Connect with Yianni Serpanos on LinkedIn Follow HealthTechX on LinkedIn Follow HealthTechX on Instagram Follow HealthTechX on Meetup
This episode is based on the Digital Health Service Delivery presentation, which was a live webinar to over 950 healthcare practitioners around Australia on the 24th of March, 2020. Yianni Serpanos is the host of this podcast and the founder of both the digital health practice management software Coreplus, and the digital health innovation community, HealthTechX. Yianni is committed to helping support the healthcare industry to reimagine healthcare using modernisation systems contained within digital health. In this presentation, he explains what digital health and telehealth are and how to use them to improve your patient experience. He discusses how to bring mindset, technology, and culture together to design digital healthcare experiences, as well as the key things to immediately implement within your healthcare practice so you can navigate the COVID-19 era and beyond.   Key takeaways: Coreplus was founded over a decade ago to look at the digital health vision from the beginning, to find a way to bring digital health into modern healthcare and modernise the way that healthcare is delivered. Right now, social distancing and staying home is part of your client’s life. Asking the question, 'How does your healthcare service fit into the lives, the schedules, the goals and the aspirations of your clients?' helps nail down how to respond to that. With telehealth you're no longer constrained to a physical location, you can now market your services Australia-wide, which opens practitioners up for bigger potential client opportunities. Ideally, have a telehealth capability that is integrated into your workflows. Otherwise, you may run the risk of moving data manually between one system and the other which opens up clinical and privacy risks. Thinking about your practice as a ‘virtual health practice’ is a good mindset to have going forward so that you're surrounding yourself with other connected parties. When things return to normal, you will have incorporated it into your culture so you can in part continue in that way. There are some systems out there that allow you to register yourself onto a digital healthcare network. That will allow you to electronically have your profile promoted as a healthcare provider to other healthcare providers at different points of care so that your profile is made available to every other digital healthcare practice in Australia. At the end of the day, you're not just servicing your clients in this time of need and responding to COVID-19, you're actually enhancing your business model going forward and developing your referral lines to your virtual and real-world practice. Don't dwell on where we're currently at, focus on getting momentum forward around the solution, and leave the past behind us as we move forward.   Resources and links: Blogs   Connect: Listen to other episodes of Reimagining Healthcare Connect with Yianni Serpanos on LinkedIn Follow HealthTechX on LinkedIn Follow HealthTechX on Instagram Follow HealthTechX on Meetup
Steve Telburn — the Managing Director of Secret Sauce IP Ventures — is an accomplished tech entrepreneur, having started up and assisted multiple early-stage companies as a CEO through to successful exits. After studying life sciences at university, he worked in the IT department of Telstra where he was responsible for connecting the Telstra team with the Peter MacCallum Cancer Centre, thus facilitating advances in cancer detection. Steve is a technology executive with a genuine desire to help navigate the challenges of commercialising and launching healthtech start-ups. In this episode, Steve and Yianni discuss innovation opportunities within the healthcare industry and some key things to keep in mind to ensure that a start-up idea is validated and investor-ready. They also consider key drivers impacting the future of healthcare, how innovation can be resourced creatively within the sector and four useful perspectives to look for in any founder set.   Key takeaways: People within a research environment may intellectually see an issue that needs to be solved, but the problem may be different in the industry. The ideal founder set is a mix of people who have come out of a particular industry with direct experience, combined with people who have been down the start-up track before and who know the process. It's common for start-ups to become fixated on solving a particular problem in a particular way and miss the broader opportunity to develop a solution that the customer would love. The investor is always asking, “How do we get confidence that this problem actually matters, that people will buy it, that this is the right team to deliver it, and that this business can scale?” Investors want to see the big blue sky platform opportunity across industries. But start-ups need to prove that their solution works and is focused. The risk with big platform opportunities is that you get distracted trying to be all things to all people. Hold off from building anything before answering the questions: “Does this solution work? Does the problem matter outside of the lab and in the industry? Will somebody pay for it? What is the value that's being created and how does that translate in terms of pricing?” One of the current key difficulties in health is around data and trust. Do consumers trust the government with their data and how do we resolve that? The enhanced availability of data could open up improvements to healthcare.   Resources and links:   Connect: Listen to other episodes of Reimagining Healthcare Connect with Yianni Serpanos on LinkedIn Follow HealthTechX on LinkedIn Follow HealthTechX on Instagram Follow HealthTechX on Meetup
Megan Walker is the Director of Market Savvy, an agency of allied healthcare marketing specialists and health promoters. She holds three degrees, a masters in business marketing, and is a veteran ethical marketer with over 25 years experience in the healthcare industry. Thirteen years ago she started her own agency, and she now works with a variety of different healthcare organisations across Australia and New Zealand. In this episode, Megan unpacks the differences between everyday general marketing and healthcare marketing, the relationship of tech tools and their pros and cons, shaking up the imposter syndrome, and why we shouldn't try and be all things to all people. She believes the demand for allied healthcare in Australia is abundant and is passionate about teaching healthcare practitioners to market more efficiently and genuinely.   Key takeaways: Most marketing is very sales and finance-focused, which drives a certain set of behaviours. If everything is looked at through the lens of how to make money, it can lead to marketing content that can look unscrupulous. Healthcare has to centred around the patient or the client. So, instead of looking through the lens of sales and sales targets, we should instead be looking through the lens of people and people's needs. Anything that connects you with your target audiences in meaningful ways is marketing. Healthcare is not about dealing with numbers, it’s about dealing with people and their lives. Marketing needs to be aligned with this, and to treat potential patients carefully, sensitively and with empathy. You don’t have to do a lot of different styles of marketing, you just have to find one that aligns with you. The customer journey starts before the clinical services are provided. If you have a clear sense of what path your future client is taking to get to you, you can have quality control in place to cater for those different journeys. Marketing doesn't have to be confusing, it has to be genuine and practical. When you're doing it properly and you've set up an effective marketing system, it only needs to take one to two hours a week.   Resources and links: Market Savvy “Start with why”, TED Talk by Simon Sinek.   Connect: Listen to other episodes of Reimagining Healthcare Connect with Yianni Serpanos on LinkedIn Follow HealthTechX on LinkedIn Follow HealthTechX on Instagram Follow HealthTechX on Meetup
Tony Simmons is the Founder and Director of Mktplace Ventures, a start-up and scale-up business advisory and community of investors. With a background in law and a fascination for the seed-stage of business, Tony uses his business-based perspective on intellectual property and technology to help fledgling companies build the strong foundations needed to become players in their markets. In this episode, Tony shares his views on three things he looks for in founders and their start-ups, and how that increases the chances of success or lowers the chance of failure. Breaking down what a start-up is versus scaling-up, and how that applies to innovating within the healthcare sector, Tony's lived experience as a business builder and value creator shine through in this discussion!   Key takeaways: The number one indicator of success in a start-up is the art of storytelling — the art of the why. Those who have a why and can clearly articulate it will be able to bring people along on their journey. Being engaged with other contemporaries in your field gives you great exposure to the new things coming onto the market, what might represent best practice, what you're doing right and what could be improved. Consumers want a good feeling about the choices they've made. People will generally opt for an outcome that's more efficient and that makes them feel better along the way. Moving from start-up to scale-up is about learning business disciplines and organisational skills that enable you to put money in and multiply it out. Founders often become redundant very quickly. The more successful a business is, the quicker a founder can find themselves in a position where they don't have the right skills. The skills that are needed to grow a company may not be the skills that are needed by a founder. 80% of every single business is the same, 20% is the technical magic that makes the business different. Mktplace Ventures is about making sure the fundamentals of a business are rock solid so that the business can focus on developing that 20%.   Resources and links: Mktplace Ventures   Connect: Listen to other episodes of Reimagining Healthcare Connect with Yianni Serpanos on LinkedIn Follow HealthTechX on LinkedIn Follow HealthTechX on Instagram Follow HealthTechX on Meetup
Dr Huu Kim Le is an Australian child analyst and psychiatrist, specialising in video game addiction. Based in South Australia, Kim can reach young and remote Australians across Australia thanks to telepsychiatry. Growing up as a gamer himself, he’s combined the two loves in his life — video games and medicine — and is an expert in the rapidly growing field of gaming addiction. In today’s episode, he discusses types of gaming disorders, insights into the type of gamer who is at risk, how gaming designers appeal to the types of personality traits that we each possess, how they use financial incentives to maximise gaming promotion and participation, and the potential inherent issues that can negatively impact children who are susceptible to addiction.   Key takeaways: In China, the government is imposing a curfew for children after 10 pm and restricting the number of hours they're allowed to play games. Richard Bartle, the first virtual world game designer came up with the 'Bartle Player Types': The Killer, The Achiever, the Socialiser, and the Explorer. Research from Singapore suggests that there is a relationship between social competence, anxiety, depression and video gaming time. According to the Interactive Games and Entertainment Association in Australia, female players are just as likely as their male counterparts to be playing video games. Girls are having more problems with their internet usage, even though boys are playing more video games, with the rise of social media addiction. Telehealth is a powerful medium to overcome physical barriers and limitations. It allows people across Australia to get access to help who otherwise wouldn't be able to receive help.   Resources and links: LinkedIn - Dr Huu Kim Le Game Quitters Website Call To Mind - Supporting people to find the right mental health solution for them, anytime, anywhere.   Connect: Listen to other episodes of Reimagining Healthcare Connect with Yianni Serpanos on LinkedIn Follow HealthTechX on LinkedIn Follow HealthTechX on Instagram Follow HealthTechX on Meetup
Catharine Nixon and Kayci Scaggs are the co-founders of the Vitamin C Blog. With a combined background of healthcare and marketing, Catharine and Kayci have created an online platform focused on facilitating connections between health industry experts and consumers seeking simplified and seamless healthcare support and content. Through twenty-five years working as a registered nurse in public, private and corporate spaces, Catharine wanted to help consumers be more successful in their health journeys. Teaming up with Kayci, who has a marketing background and a passion for helping people improve their lifestyle choices, the Vitamin C Blog was born. The Vitamin C Blog is a growing platform with a goal to span across industries, connect consumers directly to top healthcare professionals and eventually become a driving force in tackling the rise of chronic illness. Acknowledging the ‘white coat syndrome’, Catharine and Kayci are passionate about empowering people to take control of their health journey through making information easily available, relatable and accessible. They discuss their road map for 2020, upcoming events, direct engagement programs and the ‘Experts Corner’, a place where consumers can connect with personally vetted healthcare practitioners with a click of a button.   Key takeaways: Gut health is integral to many aspects of your health, and your gut’s survival is based on what you put in your mouth. People may have the same type of goal, but the journey to get there is going to be very different. Direct engagement programs can be tailored to work with the individual. There’s a stigma around food that’s good for you not tasting good, and this needs to be addressed and changed. It’s easy for health information to be inaccessible and incomprehensible to the average consumer. But health information can be inspiring, interesting and empowering! Chronic illness is a growing problem in Australia that needs to be addressed. Modern medicine, although amazing, isn’t enough to tackle this problem.   Resources and links:   Connect: Listen to other episodes of Reimagining Healthcare Connect with Yianni Serpanos on LinkedIn Follow HealthTechX on LinkedIn Follow HealthTechX on Instagram Follow HealthTechX on Meetup
When Robert experienced a medical care failure in his own family, it inspired him to co-found Cogniom. The name is a combination of ‘cognition’ and ‘axiom’, and its purpose is to find truth in data for use in the medical field. Originally envisioned as a consumer service, Robert realised that just because something could be done, doesn’t mean people would necessarily want it. Five pivots later, and Cogniom has found traction. Robert lives by the mantra ‘always be testing product-market fit’, and he shares some great tips to do that cheaply and easily. As an example, when Steve Jobs famously launched the iPhone, it wasn’t 100% ready and had to be demoed with precision in front of a live audience. Learning how to invest in products as experiments is vital to running a successful start-up. Cogniom’s TANDM Suite is allowing hospitals and healthcare providers to run their own experiments and find tangible improvements, beyond the allure of tech for the sake of tech.   Key takeaways: Always be testing what you think the value of your product or service is, against how your customer is using it. Do the work and step into others' shoes when you’re trying to understand their situation. Cogniom learned to start with a real-world situation then use technology to improve it, rather than invent a technology before defining the problem. Healthcare providers should learn to accept and embrace small, consistent changes. Tech is too often sold as a product to healthcare customers, rather than co-developed with them.   Resources and links:   Connect: Listen to other episodes of Reimagining Healthcare Connect with Yianni Serpanos on LinkedIn Follow HealthTechX on LinkedIn Follow HealthTechX on Instagram Follow HealthTechX on Meetup
Renee McDonald is an online clinical counsellor and psychotherapist, an accredited clinical supervisor, an academic educator, a coach, a speaker, an author and the Founder of Australian Online Therapy Training (AOTT). This episode examines online therapy, from its fundamentals to the techniques and opportunities used to reimagine healthcare using this approach. Renee discusses how this extends to modern healthcare practice and the relationships with patients, their activated care networks and even supervisor and peer-to-peer communities around the therapist. With fifty per cent of her client sessions now taking place online, Renee believes that the growing global demand for online therapy has the potential to become a useful export for Australia, given the quality of Australian healthcare practitioners. She discusses the different levels of training provided by AOTT, and how she wants to help Australian therapists reconnect with Australian clients.   Key takeaways: There is a global demand for online therapy. Internet access is universal and available to people all over the world. American practitioners can counsel Australian clients, but Australian practitioners can’t work with American clients, so Australian online therapists are losing potential business to the U.S. There’s essentially a ‘non-free trade agreement’. Online therapy could be a useful export for Australia, given the quality of Australian healthcare practitioners. Through trial and error, it was found that certain real-life scenarios needed to be played out in the virtual space, i.e. emulating a virtual waiting room and having the practitioner in charge of activating and closing the session. There is more capacity in the virtual space to work with disabled people, because of the lack of physical issues to navigate (i.e. stairs, etc.). Australia is moving towards a ‘user pays’ model which is similar to the U.S. We can learn something from other countries like Scandinavia, where you get two full years of therapy paid for by the government. Patients shouldn’t have to be diagnosed with something to go to a councillor, psychotherapist or psychologist.   Resources and links:   Connect:
On this episode, I speak with David Di Sipio, a passionate psychologist and experience designer at the intersection between people, science and technology.  David is founder of MeetUp group UX Psychology and believes that tech is all about humans. He explains the BJ Fogg Model as he helps us understand behavioral science and how this ties in with technology in healthcare. He also unpacks the Hook model and how both these models relate to human behavior. David introduces us to HCD (Human-Centered Design) which he believes is a great method to create tangible results. He advocates looking at data and testing during the process of building and creating businesses/products. Having a strong psychology background has vastly impacted David’s ability to understand user experience. He mentions his ability to empathise, communicate and influence, which allows him to design with an advantage.   Key takeaways: Tech affects our brains. David discusses how dopamine creates addictive behaviours. Human-Centred Design can play a huge role when designing a product, especially when business needs and customer needs must be balanced. Testing and experimenting while building products is essential for a successful business. The best way to know what your customer wants is to find out from your customer directly! Human behaviour doesn’t change much over time, but technology changes all the time. This allows us to apply behavioural design to our products and immediately see its impact.   Resources and links: The Fogg Behaviour Model Nir Eyal - Hooked LinkedIn David Di Sipio   Connect: LinkedIn Company Page: HealthTechX
Entrepreneur and co-author of Fit to Practice, Kaye Frankcom joins me on this episode. Kaye is an accomplished psychologist and passionate businesswoman. Her career path has taken her from becoming a Clinical Psychologist, to operating and selling a successful group psychology practice after 17 years, to coaching and speaking, as well as various board roles within healthcare associations. Kaye addresses issues that should be tackled when deciding whether to enter into private practice. With more practitioners leaning toward running their own practices, Kaye poses key questions that are relevant to taking this leap as well as key insights on why and what types of client feedback are key to optimizing outcomes for the practitioner, the profession and for clients.  Tune in to learn how you can better equip yourself to help your patients! Kaye explains that clinicians have a serious role to fill for their patients in an industry where being mediocre is justifiably “unacceptable”. With her years of experience, she is passionate about leading clinicians in the right direction to execute collaboration that can actually change lives. Her vision for the future lies in integrated public and private health systems and a single platform for all collaboration.   Key takeaways: Kaye Frankcom Consulting provides coaching services to psychologists in order to ensure their clinical outcomes are exceptional and business visions are achieved! People who stay in treatment have an 80% chance of getting better versus those who are untreated Before leaping into private practice, it is vital that you ask yourself if you are effective at what you do! 40% of people drop out of treatment before they reach a positive outcome Use tangible metrics (numbers and data) to develop staff, business practices and to improve patient treatment in your practice. Working with client feedback has a proven history of creating successful outcomes Outcome measurement should be in place for every practice, if you are serious about being effective.   Resources and links: Kay Frankcom’s website: To join in the two-day retreat referred to: Email Kaye: Buy Kaye Frankcom’s book:   Connect:
On this episode, psychologist Dr. Natalie Flatt tells us more about her start-up, Connect Psych Services. This online service puts staff wellbeing at the fingertips of employees and is rooted in self-care, stress management and communication in the workplace. It is an ideal way for companies to successfully be part of a supportive collaboration for staff wellbeing. We learn that dealing with mental health can be easier if employees have well-equipped managers that are able to identify when they need help and support. The effect of stress is one of the focus areas Dr. Flatt deals with, highlighting the dent in productivity that stress creates in the workplace. With time and accessibility generally being problem areas for employees, Connect Psych Services offers the perfect program to ensure that every employee who reaches out is consulted on-time, without any external barriers and in an environment that suits them. Natalie is optimistic that e-counselling is the future for mental health and wellbeing!   Key takeaways: Connect Psych Services is the first digital platform in Australia dedicated to counselling for company employees One-in-five Australians will suffer a mental health issue every year E-counselling was developed to offer convenience and flexibility to people Connect Psych offers counselling until 11 pm, allowing people to reach out outside of work hours when they need it most. The data collected from the service allows employers to assess the mental health of their staff as well as ensure they are supporting their employees in the correct areas   Resources and links: Dr Natalie Flatt's LinkedIn Profile   Connect:
Katja Beitat is the Founder of CliniVid, a mobile-first digital healthcare information sharing app.  The app was established when Katja discovered communication gaps during care coordination that led to client dissatisfaction. CliniVid’s goal is to provide safe sharing of information across the healthcare sector. By pulling together patients records from different sources, CliniVid is able to create a complete picture for clinicians to work with. On this episode, Katja highlights CliniVid’s patient focus and the collaboration required by both patients and providers. Non-secure methods of exchanging info such as email, pagers, WhatsApp, etc. have resulted in vital patient information not being recorded and accessible. With CliniVid, Clinicians have one access point that they can contribute to and use to make crucial medical diagnoses and conclusions. In the case of oncology practitioners, CiniVid has made a huge impact by reducing tedious collaboration periods and bringing instant treatment advice to patients. CliniVid is designed to connect to existing systems, such as coreplus practice management which make it easier to integrate with. Katja foresees interoperability becoming stronger and services becoming more patient-centric. Her forecast includes various sectors on the tertiary care level becoming more connected as AI becomes safer to use.   Key takeaways: CliniVid grew from bridging gaps in healthcare communication to a mobile-first digital communication tool for clinicians and patients The app allows providers from different health sectors and data sources to contribute to patients records, thus creating a comprehensive history for future treatments. The ClinVid library of info contains automated records, images, reports, videos and DICOM. CliniVid is able to connect to existing systems by using HL7, API and FHIR. The app not only connects healthcare providers, but speeds up decision making and treatment delivery essential to patients. CliniVid provides a complete health picture instantly!   Resources and links: HL7 Australia FHiR Standards for Digital Health   Connect:
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