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Reimagining Healthcare

Author: Yianni Serpanos from HealthTechX

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Reimagining Healthcare is a podcast about digital health innovation in the healthcare industry. On the show, we're talking HealthTech and Healthcare with innovators and how they’re building a world of seamless digital healthcare experiences with positive impact on people’s lives.

We cover all areas of digital mental health, digital physical therapy, digital wellness, digital health interventions and digital health therapeutics. 

Our guests include healthcare providers, developers, advisers and investors providing for a diverse and culturally rich exploration of the journey toward a world of integration digital health empowerment for all people covering start ups, scale ups and all types of entrepreneurial activity in the space.

Hosted by Yianni Serpanos, a HealthTech industry leader and Founder of HealthTechX.com.au (a digital health innovation & health tech start up community) and coreplus.com.au (digital health practice management software).
43 Episodes
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Heath Williams is an osteopath who frequently lectures on topics such as exercise rehabilitation, ergonomics and clinical education. He’s also the director of Corporate Work Health Australia, a provider of corporate health, safety and wellness advice. In this episode, Heath and Yianni focus on what workplace health means and what the responsibilities of an employer are in a changing workplace landscape. Heath also shares his vision of an ideal workplace.   Key takeaways: Workplace injuries are a massive nationwide problem for Australia, costing more than $61 billion annually. Given workplace injuries are a problem for Australia, it's just a matter of time before most employers transcend regulatory compliance and start to proactively support employee health and wellness. Given that the definition of a ‘workplace’ is rapidly expanding and now covers diverse and remote working environments, it can be challenging to know where employers responsibilities for their workers’ safety begins and ends.   Resources and links: https://www.linkedin.com/in/heath-williams-71788914 https://corporateworkhealth.com.au/   Connect: Listen to other episodes of Reimagining Healthcare Connect with Yianni Serpanos on LinkedIn Follow HealthTechX on LinkedIn Follow HealthTechX on Instagram Follow HealthTechX on Meetup See omnystudio.com/listener for privacy information.
Ricardo Escalon is the Director and Principal Designer at Thought Collaborative, an Australian human-centred design agency. He’s also a veteran of the industry, with over fifteen years' experience. In this episode, Ricardo explains the importance of human-centered design and how, when it’s done well, it can power ideation, creation, and product or service delivery that helps customers achieve their goals.   Key takeaways: Software can be designed to effectively produce the desired result, but difficult to navigate in day-to-day usage. Human-centred design uses a human perspective to ensure your software is easy and intuitive to navigate, as well as effective at providing the desired result. Consciously designing for your customer beyond product or service features can set you apart from your competitors and engender incredibly strong customer loyalty, word of mouth referrals, and long-term business success. 66% of digital initiatives fail. They fail because they don't get feedback from the customer or user input. For a healthcare provider to provide better health outcomes, they need the right tools. Understanding how they work and creating a list of criteria for selecting and evaluating this software is key.   Resources and links: https://www.linkedin.com/in/ricardoescalon/ http://www.thoughtcollaborative.com.au/   Connect: Listen to other episodes of Reimagining Healthcare Connect with Yianni Serpanos on LinkedIn Follow HealthTechX on LinkedIn Follow HealthTechX on Instagram Follow HealthTechX on Meetup See omnystudio.com/listener for privacy information.
Dr Louise Metcalf is a psychologist and the Founder and CEO of Gheorg, an online robot who helps kids with anxiety. Louise’s vision and clever approach to design has resulted in an educational and loveable online character that families can easily download as an app and introduce to their child. In this episode, Louise shares her story with irresistible enthusiasm and energy. From her clinical career spanning thirty-plus years as a practising psychologist to her move into the digital mental health tech world.   Key takeaways: Psychologists are valuable in developing technology as they provide valuable insight into how humans need to interact with technology. They also understand why solutions work (and don't work) in the real world. You can't build great technology without that experience. Gheorg is an acronym for 'Gentle to Humans, Emotion & thought Organisation & Resilience Guide.' He's currently built for seven- to twelve-year-olds, and for now, manifests as a virtual robot (although Louise has plans to make a robot body in the future!). Childhood anxiety is on the rise. Five years ago, childhood anxiety was 8%. At the beginning of last year, the official numbers were around 20%. During the pandemic, the limited number of studies done (which includes UNICEFs) show childhood anxiety levels had increased to a staggering 50%!   Resources and links: https://www.linkedin.com/in/dr-louise-metcalf-7999005 https://www.gheorg.com/   Connect: Listen to other episodes of Reimagining Healthcare Connect with Yianni Serpanos on LinkedIn Follow HealthTechX on LinkedIn Follow HealthTechX on Instagram Follow HealthTechX on Meetup See omnystudio.com/listener for privacy information.
Megan Capriccio is the Co-founder of the FemTech Collective, a premier network supporting founders of female healthtech innovation around the world. Megan has a very diverse background. From researching the role of women on the international stage at the University of Sydney, to establishing a tequila company that empowers and celebrates women in the wine and spirits industry, Megan is passionate about championing positive change for women. In this episode, Megan shares her story as to why she has dedicated her career to ensuring that women have more control of their realities, especially in health and wellness.   Key takeaways: The FemTech Collective supports and consults FemTech founders and companies whilst also working with investors and partners across Australia and the US to grow and amplify the ecosystem. FemTech is any product, service or device that offers support to women's health. It extends to anyone who might value the service or product, regardless of whether they identify as a woman or a female. FemTech focuses on generating the next generation of leaders in the space. These people don't necessarily need to be women. They can be anyone who has an interest in improving health and wellness for women using innovative approaches and FemTech ideas.   Resources and links: https://femtechcollective.com/home https://www.linkedin.com/in/megan-capriccio/   Connect: Listen to other episodes of Reimagining Healthcare Connect with Yianni Serpanos on LinkedIn Follow HealthTechX on LinkedIn Follow HealthTechX on Instagram Follow HealthTechX on Meetup See omnystudio.com/listener for privacy information.
Luke Fletcher is the Co-founder and CEO of Foxo, a digital health communication platform that facilitates communication between healthcare teams and organisations in a clinically safe, secure and seamless way. In this episode, Luke shares the development process of Foxo and how design-thinking has helped them build a modern, secure and private communication platform for healthcare professionals. Luke and Yianni also discuss ‘Shadow IT’ in healthcare. What is it? And what types of problems, issues, and challenges does it represent?   Key takeaways: Everyone in the Foxo network is verified. They have integrations with leading practice management software, radiology information systems and a range of other providers. Healthcare is consistently the leading sector for data breaches, year on year. A lot of these are human errors, such as when personally identifiable patient information gets sent to the wrong person. If you send information on Foxo, with one click you can retract it. You can revoke access and you can manage permissions. Additionally, you know that everyone on Foxo is a verified clinician or works for a healthcare organisation.   Resources and links: https://foxo.com/   Connect: Listen to other episodes of Reimagining Healthcare Connect with Yianni Serpanos on LinkedIn Follow HealthTechX on LinkedIn Follow HealthTechX on Instagram Follow HealthTechX on Meetup See omnystudio.com/listener for privacy information.
Susie Jones is the Co-founder of Cynch Security, a cyber-security business fitness software, designed to build cyber-security into healthcare businesses. In this episode, Susie shares how her journey working within insurance and cyber-security for major corporations led to the development of Cynch Security's innovative subscription model. She describes how this model helps healthcare businesses access cyber-security advice, tools and support in a cost-effective way. And, Susie also discusses the concept of ‘cyber fitness’, as well as the many security dangers facing allied health businesses.   Key takeaways: In allied health, there are more and more expectations around data protection and availability in services. Cynch Security gives small businesses all the tools that they need to meet these expectations. Some of the most prolific attacks against small businesses — in particular healthcare businesses — come from technologies that are used internally within the business. Cynch Security learns about the technology that a business uses internally, completes a cyber risk-assessment on each of those technologies, and then ranks them from the highest to the lowest risk, to provide their clients with a tailored security programme.   Resources and links: https://cynch.com.au/ https://www.linkedin.com/in/susiecynchsecurity/   Connect: Listen to other episodes of Reimagining Healthcare Connect with Yianni Serpanos on LinkedIn Follow HealthTechX on LinkedIn Follow HealthTechX on Instagram Follow HealthTechX on Meetup See omnystudio.com/listener for privacy information.
Laura Simmons is a paediatric occupational therapist and founder of Theratrak, an app that allows therapists to prescribe, monitor and track customised therapy programmes for children. In this episode, Laura shares her journey and transition from being a full-time therapist into becoming a start-up founder, what type of therapy challenges and problems she observed that led to creating Theratrak, and how using Theratrak has transformed her daily schedule.   Key takeaways: Laura is an occupational therapist who has worked in paediatrics in Sydney for eight years. One of the things she's most enthusiastic about is helping kids reach their goals and helping kids become independent. With Theratrak, clients now can engage with programmes and their therapists remotely, and from the comfort of their home undertake the prescribed programmes. Theratrak helps capture, create and digitise programmes that the client and parents take home with them via a secure mobile app.   Resources and links: https://www.theratrak.co/ https://www.linkedin.com/in/laura-simmons-a0447a95/   Connect: Listen to other episodes of Reimagining Healthcare Connect with Yianni Serpanos on LinkedIn Follow HealthTechX on LinkedIn Follow HealthTechX on Instagram Follow HealthTechX on Meetup See omnystudio.com/listener for privacy information.
Dr Qusai Hussain is the Founder and CEO of Cyber Clinic, an online mental healthcare clinic providing quality therapeutic matching, online video consultations and measurement supporting outcomes anywhere, anytime. In this episode, Qusai shares how Cyber Clinic helps strengthen the therapeutic alliance, and how this directly relates to positive client outcomes. Qusai and Yianni also explain how the digital health network co-operative model works for private practices and independent practitioners to ensure access to healthcare in a safe, seamless and secure way. Key takeaways: Qusai was a criminal defence lawyer before moving into psychology. It was partly this background that made him realise he could better utilise the skills that he had, so he moved into psychology. He decided to develop Cyber Clinic as a way to improve the patient experience through getting prospective patients engaged in their own mental health journey, and connected to practitioners that were suitable for them. Published studies suggest that almost 35% of patients drop out of treatment after the first session, and almost 65% drop out before the tenth session. The therapeutic alliance keeps people in those relationships longer. And over 75% of Cyber Clinic's practitioners now have a therapeutic alliance score of 84% and above.   Resources and links: https://cyberclinic.com.au/ https://www.linkedin.com/in/dr-qusai-hussain/   Connect: Listen to other episodes of Reimagining Healthcare Connect with Yianni Serpanos on LinkedIn Follow HealthTechX on LinkedIn Follow HealthTechX on Instagram Follow HealthTechX on Meetup See omnystudio.com/listener for privacy information.
Chris Naoumidis is the Co-founder and Co-CEO of Mindset Health. Mindset Health provides app-based hypnotherapy programmes to help people manage and improve their health. In this episode, Chris shares how a very stressful period of his life led to him becoming interested in gut-directed hypnotherapy; we discuss the evidence backing Mindset's digital therapeutic apps; and Chris shares how evidence-based digital health can provide a set of tools for practitioners to better support their clients. Key takeaways: Initially, Mindset started as a very simple app intending to act as a preventative. They then started working with experts in various fields and now provide research-based, highly-effective therapies. They realized that hypnosis has a huge evidence-base and is a sound medical treatment as a way to amplify different therapies. So they launched Mindset, a broad range of hypnotherapy programmes focusing on different conditions like anxiety, stress, negative thinking and sleep. Hypnotherapy is one of the most effective treatments for IBS. A Monash study found that when comparing gut-directed hypnotherapy to a low-FODMAP diet, both were roughly as effective as each other, with a 72% response rate.   Resources and links: https://www.mindsethealth.com/ https://www.linkedin.com/in/chrisnaoumidis/   Connect: Listen to other episodes of Reimagining Healthcare Connect with Yianni Serpanos on LinkedIn Follow HealthTechX on LinkedIn Follow HealthTechX on Instagram Follow HealthTechX on Meetup See omnystudio.com/listener for privacy information.
Mat McGann is the Co-founder and CEO of Health Horizon, a health-technology tracking platform which uses humanised AI to discover and organise public information about healthtech innovation into curated timelines. In this episode, Mat shares the key benefits Health Horizon can bring to consumers, practitioners, investors and policymakers — and what type of insights are available on the platform to guide support for healthcare innovation.   Key takeaways: Health Horizon tracks what technology is out there, monitors this technology in real-time, and keeps users up to date about which stage the technology they’ve chosen to follow is at. It's built on a semi-automated data-system that monitors different types of news, including: blogs, social media, official news, trial registries, patents and scientific papers. It finds mentions of innovations, pieces together the history, and monitors it all in real-time and into the future. Investors, government funders and grant bodies can use Health Horizon to monitor their investments or grant recipients and observe their portfolio at any point in time. It's also useful after the grant programme ends, to allow tracking of alumni.   Resources and links: https://thehealthhorizon.com/ Ln: Dr Mat McGann   Connect: Listen to other episodes of Reimagining Healthcare Connect with Yianni Serpanos on LinkedIn Follow HealthTechX on LinkedIn Follow HealthTechX on Instagram Follow HealthTechX on Meetup See omnystudio.com/listener for privacy information.
Matt Green is the Founder of BodyGuide, a body literacy and movement guide app that provides guidance and digital health programs to help manage pain and other movement issues. This episode focuses on Matt's journey as an allied health practitioner moving into healthtech innovation, and unpacks the process of building an emerging and innovative approach to health literacy, self-management and self-referral.   Key takeaways: Matt's background is in myotherapy. He had a clinic in Port Melbourne and started a telehealth business in 2015 providing chronic pelvic pain rehab online. He became aware that there was a lot of information being provided to the same clients over and over again, without an increase in body literacy. There are many reasons why people may not take the time to visit a healthcare practitioner, and their sedentary lifestyle may be the reason why their health is deteriorating. BodyGuide provides a low-barrier entry to healthcare, using a mobile app as a digital health intervention. BodyGuide is a way for patients to quickly, easily, and with low-cost, feel in control of what's going on for them physically. It also helps them make informed decisions about appointments, as well as providing a platform to reference educational materials between appointments.   Resources and links: https://www.bodyguide.com.au/ Ln: Matthew Green   Connect: Listen to other episodes of Reimagining Healthcare Connect with Yianni Serpanos on LinkedIn Follow HealthTechX on LinkedIn Follow HealthTechX on Instagram Follow HealthTechX on Meetup See omnystudio.com/listener for privacy information.
Benjamin Gold is the Co-director of Home Physio Melbourne. In this episode, Ben explains how the convergence of health technology, attitudes, patient requirements, and how the impacts of COVID-19 are driving higher demand for home healthcare service models. And, we discuss the value of empowering team members to use key principles and implement innovations like telehealth to cope with the dramatic changes to healthcare during COVID-19.   Key takeaways: Benjamin initially started Home Physio Melbourne after returning from living in New York City for several years. Home Physio started with just Benjamin and now has 18–19 practitioners, a mix of contractors and employees. Home Physio has an employee who has built her whole practice through telehealth. She successfully treated one patient who had an anterior cruciate ligament (ACL) knee reconstruction completely through telehealth. There are certain elements of telehealth that are a challenge, but there is a lot that can be successful. And there is a lot of research that shows telehealth appointments can be as effective as face to face appointments.   Resources and links: https://www.homephysiomelbourne.com.au/ LinkedIn: Benjamin Gold   Connect: Listen to other episodes of Reimagining Healthcare Connect with Yianni Serpanos on LinkedIn Follow HealthTechX on LinkedIn Follow HealthTechX on Instagram Follow HealthTechX on Meetup See omnystudio.com/listener for privacy information.
Scott Taylor is the CEO and Co-founder of Perx Health, a digital healthcare app that uses rewards, games, and challenges to motivate behavioural change for people living with chronic conditions. In this discussion, Yianni and Scott work through the behavioural science and techniques used by healthtech to help supercharge patient willpower, how to break down complexity and barriers to adherence, and how this sustains engagement and life habits — supporting healthcare and better outcomes.   Key takeaways: At university, Scott studied behavioural economics and behavioural science. When he realised that all the theories he'd studied at university were being implemented most effectively in consumer and technology companies, he set out to bring these learnings to healthcare. In healthcare, one of the most common forms of trying to motivate patients to form habits and stick to their treatment in managing their chronic disease is education. However, this method isn't always effective. Perx Health aims to bring gamification and other techniques to healthcare to increase patient adherence to treatment plans. Perx Health delivers a digital therapeutic program to thousands of patients using Perx Health daily, as well as working with some of the biggest healthcare organisations in Australia and the US.   Resources and links: https://perxhealth.com/   Connect: Listen to other episodes of Reimagining Healthcare Connect with Yianni Serpanos on LinkedIn Follow HealthTechX on LinkedIn Follow HealthTechX on Instagram Follow HealthTechX on Meetup See omnystudio.com/listener for privacy information.
Cate Schreck is the Director and Service Excellence Coach at Lightbulb Training Solutions, a team of highly-skilled workplace trainers and facilitators who specialise in customer service and teamwork professional development programs for workplaces. In this episode, Cate shares her passion for frontline customer service and how adopting a human-centric approach, rather than being sales-motivated, can help your business achieve financial sustainability.   Key takeaways: Lightbulb Training Solutions focuses on going into businesses and giving managers the skills and confidence that they need so they can support their staff. Employees are drawn to the healthcare industry because they want to help people. The research tells us that human connection is the thing that alleviates pain. Service, whether in business or on the front line, is not about being 'in servitude'. It’s about understanding body language, tone of voice and picking up on subtlety to meet the customer’s expectations. 'Common sense' isn't common when it comes to providing excellent customer service. The only way you can find out your customer’s expectations is by asking questions.   Resources and links: https://lightbulbtraining.com.au/ https://lightbulbtraining.com.au/the-book FREE GIFT from today’s episode   Connect: Listen to other episodes of Reimagining Healthcare Connect with Yianni Serpanos on LinkedIn Follow HealthTechX on LinkedIn Follow HealthTechX on Instagram Follow HealthTechX on Meetup See omnystudio.com/listener for privacy information.
Ronan Leonard is the Co-founder of Trnsform, a disruptive management consulting company helping mid-size healthcare and healthtech organisations discover and align themselves, their business needs, and their world views around meaning and purpose. Ronan and Yianni discuss why values, ethos, and vision are the keys to forming an essential relationship with customers and team members. This episode gives a great overview of how innovative management consultancy, combined with AI, can help reimagine businesses and transform customers into advocates while adding a ton of value in the process. Key takeaways: There are pivotal moments where you bump up against a belief ... usually a limiting belief. Our beliefs define our results. Trnsform works with organisations to figure out where the limiting beliefs and gaps are, and then helps the organisation create the processes to get the results they want. Businesses, on their most fundamental levels, are getting a collection of people internally to solve a problem that someone has and are willing to pay for. The closer you align all those people together under one value, ethos or vision, the more the people work hard, exceed expectations, and believe in the company. To stay in business you have to have built up trust with your employees and your customers. The second you erode that trust, it's easy for customers to leave and for your best employees to quit. It's difficult to stay relevant to your market, especially for bigger companies who are generally slower to change. The more you can stay relevant to your customers, the more likely you are to have a great organisation. If you're just the cheapest price, it's a race to the bottom. You have to be really good at whatever you're doing because there's always some who will do a worse job at a cheaper price. The more you create a connectedness with your customers, the more you create value within an organisation. Resources and links: https://www.trnsform.io/   Connect: Listen to other episodes of Reimagining Healthcare Connect with Yianni Serpanos on LinkedIn Follow HealthTechX on LinkedIn Follow HealthTechX on Instagram Follow HealthTechX on Meetup See omnystudio.com/listener for privacy information.
Dr Cam McDonald is a dietitian, an exercise physiologist, a PhD scholar and a leader in personalised health. He's also the CEO of Ph360 — a provider of the healthtech lifestyle application Shae — along with supporting programs, education, coaching and healthcare personalisation. Dr Cam shares his passion, his history, and his knowledge of the latest research on body types, genetics, and environmental influences to promote health in ways that are tailored to each client. Key takeaways: Shae is a personal health assistant technology that uses artificial intelligence and deep learning technology to provide you with timely, relevant and personalised information, inspiration and motivation to accomplish your healthcare goals. Dr Cam was working in private practice during his PhD. During his work with clients, he started to notice that people were not always getting the same result with the same evidence-based best protocol. He realised that people require different information, strategies and communication methods. The ability to manage conditions is made far easier with lifestyle medicine and optimising metabolic function. Ph360 works closely with a full spread of health professionals such as GPs, pharmacists, dietitians, exercise physiologists, physiotherapists, naturopaths, as well as fitness industry health professionals. How we develop in the womb influences how our body develops as we grow up, which will influence how our metabolism works. This includes nutrition, exercise and behavioural tendencies.   Resources and links: http://drcammcdonald.com.au/ https://ph360.me/ https://shaewellness.com/   Connect: Listen to other episodes of Reimagining Healthcare Connect with Yianni Serpanos on LinkedIn Follow HealthTechX on LinkedIn Follow HealthTechX on Instagram Follow HealthTechX on Meetup See omnystudio.com/listener for privacy information.
Ravini Abey is the Co-founder and CEO of PhysiVoice. In this episode, Ravini shares how her personal healthcare journey led to the motivation to create PhysiVoice, a healthtech start-up aimed at cultivating more meaningful relationships between patients and allied health practitioners. Yianni and Ravini discuss how AI, combined with a more holistic biopsychosocial approach to clinical practice, can help predict a diagnosis and also provide treatment recommendations. Ravini also unpacks how this approach can even highlight whether a patient is likely to show up for therapy, along with strategies to support adherence.   Key takeaways: Psychology and data analytics can be leveraged to help patients engage in better health behaviour. Ravini realised through her own health journey that the stronger she became mentally, the better she recovered physically. This reinforced the important relationship between mental and physical health which is often overlooked in practice. PhysiVoice helps facilitate much better and more meaningful relationships between patients and practitioners. This helps the practitioner optimise their time and also helps the patient get better faster. PhysiVoice is an online physician support tool that integrates with existing patient management software like coreplus. Before a patient comes in for their appointment, they'll receive an online form to fill out which helps identify any red flags that might affect that particular patient.   Resources and links: https://www.physivoice.com/index.html https://www.linkedin.com/in/ravini/   Connect: Listen to other episodes of Reimagining Healthcare Connect with Yianni Serpanos on LinkedIn Follow HealthTechX on LinkedIn Follow HealthTechX on Instagram Follow HealthTechX on Meetup See omnystudio.com/listener for privacy information.
Natalie Jack is a registered music therapist, allied health supervisor, professional development coach, healthtech enthusiast, and lecturer. Natalie has drawn on her extensive 20+ year career as a healthcare professional (both domestically and abroad) to pursue her passion for supervision and integrated healthtech. And today, she supports and guides practitioners through their own careers. This episode delves into the changing requirements for delivering online therapy. We also discuss how telehealth, clinical supervision and professional development can support, challenge and inspire modern allied healthcare providers toward higher professional fulfilment whilst using innovation to enhance client experiences and outcomes.   Key takeaways: Music therapy is an allied health profession and a research-based profession. It supports clients, consumers and patients to achieve their goals using the power of music, and the relationship formed through music and music activities. Music therapy uses a lot of technology for music-making, some which result in digital artifacts that can become part of the clinical record. It’s useful to have an online practice management software solution which incorporates these musical things. Supervision is its own profession, and interdisciplinary supervision is an important concept. People who are experienced and trained in supervision techniques can supervise anyone, in any discipline. A lot of music therapists started out as musicians and found that music was really great for their own lives. Music therapy combines a health profession with the power of music. Music therapists and other arts-based therapists have been a little reluctant to move to telehealth and digital health tools. But now that they've been forced to get online and engage with technology, they can bring arts-based therapies online and reach more people.   Resources and links: https://www.nataliejack.com/ https://www.linkedin.com/in/nataliejack/   Connect: Listen to other episodes of Reimagining Healthcare Connect with Yianni Serpanos on LinkedIn Follow HealthTechX on LinkedIn Follow HealthTechX on Instagram Follow HealthTechX on Meetup See omnystudio.com/listener for privacy information.
Ben Walker is the Founder of the innovative chartered accounting and business advisory firm, Inspire CA. Inspire CA focuses on helping healthcare or healthtech business owners get cashed up, so they can put more money, time and happiness from their business. Ben believes in dreaming big and making an impact in business, while still making time for your family. Whether you're a start-up or a mature business, you'll gain a lot from the insights and tips in this episode. We unpack the key things to factor into your business strategy to help build a financially sustainable healthcare or healthtech business that ultimately delivers quality healthcare outcomes in a systematised and scalable way.   Key takeaways: Business is about numbers and Family is number one. Reimagined Key Performance Indicators such as Family Holidays Taken, Social Impact & Freedom Days for business owners Getting your start up structure right to achieve your goals and protect your families assets. Inspire CA had a client who was previously paying $6,500 a year to their old accountant. But after working with Inspire CA, they discovered about $80,000 in overpaid taxes that they shouldn’t have paid. An accountant hasn’t done a good job unless they've saved their clients more money than they've cost them in accounting fees. When accounting goes from paper-based to online record keeping, there are huge efficiencies to be gained. People do their work faster. The price of an online subscription to accounting software isn't just the dollar amount you pay, but also the hours that it may save you. Often, business owners are a bit too hard on themselves or don't pay themselves first. Looking at your personal role in the business and how many hours you're committing, what are you getting paid? If you were working for someone else, would you be happy with your remuneration or how you're treating yourself? Growth for the sake of growth is a cancer, and often can be detrimental to a business. If you don’t manage things well, you can end up with unsustainable growth. You need to set targets for your business that are sustainable. Small business owners often don't plan ahead. Tax bills can often catch you off guard if you haven't put systems in place. A good tip is to establish a rainy day fund. That can sometimes be the difference between surviving an event easily versus struggling to stay afloat.   Resources and links: https://inspire.business/ Ln: Ben Walker FB: Inspire - Life Changing Accountants   Connect: Listen to other episodes of Reimagining Healthcare Connect with Yianni Serpanos on LinkedIn Follow HealthTechX on LinkedIn Follow HealthTechX on Instagram Follow HealthTechX on Meetup See omnystudio.com/listener for privacy information.
Dr Ben Buchanan is a psychologist and Co-founder & Director of NovoPsych, an Australian healthtech company providing software for administering psychological, remote and online questionnaires to patients. As a trained clinical psychologist, Ben is passionate about clinicians evaluating their own practice through the use of routine outcome monitoring, which is why he created NovoPsych. In this episode, Ben explains why outcome measurements should focus on Australian requirements, and how the recent and sudden transformation towards telehealth can be easily adapted to using NovoPsych. Ben provides some guidance on what a telehealth workflow could look like, and how to implement automation with remote symptom monitoring of patients between visits or after treatment.   Key takeaways: In Australia, one of the most widely used assessments to measure mental health outcomes is called the K10 — also known as the ‘Kessler Psychological Distress Scale’. Australia regulations of mental health practitioners require some outcome monitoring to occur. NovoPsych has been tailored to fit the exact purpose that Australian mental health conditions need. Healthcare is a service industry, in which it’s just as important to provide a service that the client is happy with as it is to improve clinical outcomes. One of the number one predictors of treatment success for mental health patients is the ‘therapeutic alliance’, i.e. the relationship between the psychologist and the client. If the client trusts the psychologist then that is a serious predictor of later outcomes. Practitioners often have to rely on their intuition to get a sense about whether the client is benefitting from the treatment. However, the research evidence shows that trained professionals are terrible at using intuition to accurately measure how their clients are going. Within NovoPsych there are therapeutic alliance measures that can tell the psychologist from the get-go whether they're reaching their client or not, so adjustments can be made in the early stages of treatment.   Resources and links: https://novopsych.com.au/   Connect: Listen to other episodes of Reimagining Healthcare Connect with Yianni Serpanos on LinkedIn Follow HealthTechX on LinkedIn Follow HealthTechX on Instagram Follow HealthTechX on Meetup See omnystudio.com/listener for privacy information.
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