Repair Shop Reckoning

In this episode, Kevin is joined by Dave Davis from Hunter Engineering, who shares insights into the evolving landscape of aftermarket sales, focusing on tire changers, balancers, alignment tools, and automated drive assist technology. He discusses the challenges facing the automotive industry, including staffing shortages, skill gaps, and technician frustrations, while also highlighting Hunter's commitment to innovation and customer support. If you want to know more about the future of automotive repairs, you do not want to miss this episode!   01:19 The Impact of Quality Equipment 06:30 Challenges in the Repair Industry 09:00 Work-Life Balance in the Industry 12:30 The Evolution of Automotive Repair 15:00 Building Trust in Customer Relationships 18:00 Preparing for the Future of Automotive Repair 21:00 The Changing Landscape of Dealerships 24:00 Innovations in Repair Technology 28:55 The Longevity of Hunter Equipment 31:00 Lessons Learned from Equipment Choices 39:00 The Importance of Quality Maintenance 41:00 The Future of Automotive Repair   ==============================================================   🎙️ Connect with Us: Website: https://www.motorcitytruckcollision.com/ Facebook: https://www.facebook.com/MotorcityTruckCol... LinkedIn: https://www.linkedin.com/in/kevin-brown-25...

In part two of this discussion, Bill Griffin of Griffin’s Neighborhood Auto Clinic continues his conversation with Kevin about the challenges facing mechanics and the realities of running an independent repair shop. He delves deeper into the struggles of hiring, cautioning against dealership-trained techs and their rigid approaches. Bill stresses the importance of hands-on experience over certifications and the need for efficient organization to keep operations running smoothly. As the conversation shifts to management, Griffin reflects on his journey from technician to shop owner. He talks about delegating responsibilities, giving his team more independence, and managing relationships in a professional setting. He also touches on the importance of ongoing training, fostering a positive work environment, and preparing for the future, including his plans to pass the business to a trusted employee. 00:00 Introduction to Bill Griffin 00:29 Tales from the Garage & Hiring the Right Technicians 03:39 The Independent Shop Advantage & Flat Rate vs. Hourly Pay 08:47 Toolbox Pride, Professionalism & The Challenge of Certifications 12:57 Shifting Responsibilities & Navigating Shop Politics 19:18 Efficiency in the Workplace & Managing Payroll 25:16 Outsourcing Work & Stepping Back as an Owner 30:03 Revamping the Business & Joining Shop Fix 34:12 The Collision Business Challenge & Technological Advancements in Repair 40:10 Compensation, Expectations & Empowering the Next Generation 51:30 The Future of Performance Work & Team Building

This week on "Repair Shop Reckoning", Kevin Brown sits down with shop owner Bill Griffin to unpack his unexpected path into the industry. Bill started in accounting but ended up at Jiffy Lube, bouncing between dealerships before a layoff forced him into side work and MoTec training. The 2007 recession pushed him to open his own shop after seeing firsthand how broken the industry was. But self-employment came with real struggles—funding battles, hiring nightmares, and a brutal snowmobiling accident that put everything into perspective.   Bill opens up about parking lot wars, toxic employees, and the toll it took on his personal life, including a divorce that forced him to rethink his business. After 18 years, he’s seen it all—rising costs, technician shortages, and the daily grind of keeping a shop alive. No fluff, no sugarcoating—just real talk from the trenches. 00:00 Introduction to the Race is Zero 00:36 Bill’s Journey Begins 03:30 The Leap of Faith 07:05 Challenges and Triumphs 10:00 A Life-Altering Accident 13:25 Rebuilding and Recovery 15:00 Learning the Business Side 19:44 Family Dynamics in Business 22:12 Navigating Change and Divorce 26:20 Embracing Technology in Business 30:00 The Weight of Missing Transactions 32:00 The Rollercoaster of Business Ownership 34:00 Navigating the Impact of COVID-19 36:00 The Challenge of Retaining Talent 38:00 Crisis Management in Business 40:00 The Importance of Team Dynamics 44:00 Lessons Learned from Employee Conflicts 50:00 Final Reflections on Leadership

In this episode of Repair Shop Reckoning, Kevin Brown sits down with Jeff Stucki, Territory Sales Manager from Auto-Wares, to tackle the hard truths about the rising costs of car repairs. From skyrocketing parts prices to the critical need for licensed mechanics, Stucki lays it all out. He shares personal stories, like improper brake repairs, to drive home the importance of safety and quality in an evolving industry. The conversation dives into challenges like navigating ADAS technology, OEM software requirements, and the growing shift from engine rebuilds to replacements. Stucki calls out the struggles of independent shops facing fierce competition, rising labor costs, and inventory headaches. He also highlights the impact of retiring shop owners, the importance of customer relationships, and the fight to stay profitable amidst industry disruptions. Tune in for unfiltered insights on surviving—and thriving—in the collision and repair game. Chapters 00:00 Introduction to Repair Shop Reckoning 01:01 The High Cost of Repairs 02:54 Dangers of DIY Repairs 04:40 Supply Chain Challenges During COVID 06:02 Evolving Oil Change Standards 07:36 The Rise of Direct Injection and Its Issues 09:14 Advancements in Automotive Technology 11:20 The Future of Independent Repair Shops 13:20 Changing Customer Expectations 15:44 The Importance of Preventative Maintenance 17:48 Challenges of Aging Workforce in Repair Shops 20:11 Navigating the Changing Landscape 22:39 The Role of Investment Groups 25:11 The Shift to Online Ordering 28:02 The Changing Dynamics of Customer Relationships 30:00 Impact of COVID on the Automotive Industry 32:00 Navigating Economic Pressures 34:50 The Search for Growth in a Stagnant Market 37:20 Building Lasting Customer Relationships 39:00 Challenges and Opportunities in Electric Vehicles 43:30 The Future of Automotive Technology Auto-Wares Website: https://autowares.com/ ============================================================== 🎙️ Connect with Us: Website: https://www.motorcitytruckcollision.com/ Facebook: https://www.facebook.com/MotorcityTruckCollision/ LinkedIn: https://www.linkedin.com/in/kevin-brown-25a5b344/

On this week's Repair Shop Reckoning, Kevin Brown sits down with Jeff Stucki, Territory Sales Manager at Auto-Wares, for a no-holds-barred look at the auto parts industry. From stock boy to seasoned pro, Jeff shares how customer service has morphed from handshakes to high-tech systems. He pulls no punches discussing skyrocketing repair costs, diagnosing today’s complex electrical components, and navigating unreliable suppliers.  Jeff also tackles the growing tech shortage, taking aim at societal pressures favoring college over trade schools, despite increasing interest in automotive careers. From flatlining traditional part sales to rising demand for turbochargers, Jeff lays out why ongoing education and reliable resources are critical. It’s a raw, insightful conversation that every shop owner needs to hear. Chapters 00:00 Introduction 01:03 Jeff’s Early Days in Auto Parts 03:01 The Evolution of Job Searching 05:01 Navigating the Tool Business 08:00 The Impact of Technology on the Industry 10:00 Challenges of Modern Parts Sales 12:40 Warranty Woes and Customer Expectations 16:00 Quality Control in Parts Supply 20:01 The Technician Shortage Crisis 23:01 Changing Perceptions of Automotive Careers 28:00 Training and Adaptation in the Industry 31:00 The Heavy-Duty Truck Market 34:00 Navigating Competition and Market Changes   Auto-Wares Website: https://autowares.com/ ============================================================== 🎙️ Connect with Us: Website: https://www.motorcitytruckcollision.com/ Facebook: https://www.facebook.com/MotorcityTruckCollision/ LinkedIn: https://www.linkedin.com/in/kevin-brown-25a5b344/

In the second part of this insightful conversation, Kevin Brown dives deeper with Lincoln Brown of LCB Auto Detailing to uncover the keys to building a thriving auto detailing business. Lincoln stresses reinvesting in equipment and employee training to elevate service quality and professionalism, while maintaining a polished appearance to win customer trust. From tackling flat-rate pay challenges to leveraging social media for outreach, Lincoln shares strategies for navigating modern business hurdles. He highlights the power of platforms like Google and TikTok for generating leads, managing reviews, and creating instructional content that builds credibility. Practical tips on detailing, such as understanding pH levels in chemicals, offer valuable insights for shop owners and detailers alike. The discussion also delves into client relationship management—knowing when to let go of problematic customers and keeping detailed records to avoid disputes. Lincoln’s candid take on the value of hands-on experience over traditional education challenges conventional norms, making this episode a must-listen for entrepreneurs eager to refine their approach and take calculated risks for big rewards.   00:00 Introduction to Repair Shop Wrecking 00:43 The Importance of Reinvestment 04:02 Mindset in Business 06:54 Leveraging Social Media 10:00 Future Plans for LCB Auto Detailing 12:01 Understanding Detailing Chemicals 15:00 Challenges with Rust Repair 19:00 Navigating Social Media Advertising 24:00 The Value of On-the-Job Training 29:00 Risk and Reward in Business  

In this candid episode, Kevin Brown sits down with Lincoln Brown, owner of LCB Detailing in Howell, Michigan, to explore his journey from cleaning cars at his father’s request to running a mobile detailing business. Lincoln shares how TikTok-inspired hustle and some local marketing grit launched his detailing career, despite early challenges like lacking a driver’s license and handling equipment failures. The conversation dives into the trials of managing customer expectations and the pivotal role of structured processes in streamlining operations. From upgrading to more efficient equipment to adopting Urable for payments, Lincoln reveals how he fine-tuned his business for success. Financial insights take center stage as Lincoln emphasizes accurate pricing, proper insurance, and solid bookkeeping practices. Personal anecdotes, like trailer damage after a lucrative job and humorous family moments, highlight his resilience. This episode is packed with actionable advice for shop owners looking to overcome challenges and scale their businesses effectively. 00:00 Introduction to Repair Shop Reckoning 00:44 The Journey Begins: From Cleaning Cars to Business Owner 02:05 The Power of Social Media and Community Engagement 04:51 Challenges of Starting Out: Equipment and Learning Curve 07:34 Going Mobile: The Transition and Setup 10:08 Investing in Quality: Tools of the Trade 13:00 Finding Efficiency: Developing a Process 17:10 Understanding Costs and Pricing Strategies 22:03 The Importance of Insurance and Legal Compliance 27:20 Lessons Learned: The Value of Hard Work and Investment 29:32 The Importance of Vehicle Maintenance 30:46 Learning Through Mistakes 33:00 The Role of Accountability in Business 34:14 Streamlining Processes for Efficiency 36:42 Adapting to Technology in Business 39:33 Navigating the Evolution of Communication Technology 42:00 Financial Management and Record Keeping 45:01 Preparing for Slow Times in Business 46:16 Understanding Profit Margins

Host Kevin Brown continues his conversation with Marty from Martin’s Tire & Service in Part 2 of this deep dive into Advanced Driver Assistance Systems (ADAS) calibration. Marty breaks down the hefty financial investments required for equipment and training, emphasizing the need to set proper pricing to stay profitable. He critiques competitors offering free calibrations, calling out the unsustainability of such practices, and highlights strategies like charging research fees to improve insurance communication and reduce disputes. The conversation shifts to better workflows, from charging $180 estimate fees to using tools like Revv for OEM-guided calibrations. Marty and Kevin discuss the pitfalls of rushed repairs, the importance of pre-alignment checks, and partnerships between body shops and service providers to share costs and boost efficiency. Marty also tackles common ADAS missteps, from misaligned sensors to radar malfunctions, stressing manufacturer procedures and staff training to get it right. He shares hard-earned insights on managing customer expectations, justifying premium pricing, and collaborating with smaller shops to stay competitive in a market dominated by large chains. This episode is packed with practical advice for tackling ADAS challenges while keeping your repair business ahead of the curve.   00:00 Introduction to ADAS 00:31 Investing in Equipment 01:05 Navigating Insurance Challenges 02:13 The Importance of Accurate Estimates 03:11 Charging for Calibration Services 04:55 Building Partnerships with Body Shops 06:33 The Role of Technology in Repairs 08:14 Understanding Calibration Requirements 09:12 Common Calibration Misunderstandings 10:00 Real-World Calibration Challenges 12:35 The Importance of Following Procedures 14:00 Customer Education and Communication 16:00 The Evolution of Automotive Technology 18:00 Calibration in High-End Vehicles 20:11 Liability and Documentation 22:00 Customer Expectations and Education 24:00 Augmented Reality and Calibration 25:40 Maintenance and Injector Cleaning 27:00 Tesla Calibration and Liability Concerns 29:30 Documentation and Customer Communication 32:00 Handling Customer Complaints 36:00 The Future of ADAS and Calibration 40:00 The Business of Auto Repair 45:00 Value Proposition in Auto Repair 52:00 Collaboration and Networking in the Industry

This week, host Kevin Brown sits down with Marty from Martin’s Tire & Service to dig into the realities of running a repair shop in today’s challenging landscape. In the first episode of this two-part series, Marty shares his journey, from retail loss prevention to opening a performance shop and eventually pivoting to general auto repair for better profits. He doesn’t hold back about the challenges of working with Advanced Driver Assistance Systems (ADAS) and the dangers of vehicle mods like lift kits. Marty recounts a truck accident tied to modified ADAS features, highlighting the liability risks shops face when recalibrations go wrong. Kevin and Marty discuss practical strategies to protect your shop, including clear terms of service, pricing, and knowing when to turn down risky jobs. They cover tools like the Altel IA 900 for streamlining ADAS calibrations and the ongoing battles with insurance companies. Stay tuned for Part 2!   00:00 Introduction to ADAS 01:12 Marty’s Journey in the Automotive World 04:45 The Shift from Performance to ADAS 07:30 Understanding Lift Kits and Their Implications 10:01 Liability and Responsibility in Automotive Repairs 13:00 The Importance of Certifications 18:00 Navigating Customer Expectations 22:00 Investing in ADAS Technology 28:00 The Evolution of ADAS Calibration 29:30 Understanding Camera Adjustments 31:00 The Challenges of Calibration Costs 33:30 Navigating OEM Requirements 36:30 The Role of Technology in Estimation 39:00 The Business of Body Shops 40:30 Conclusion and What’s Next

In the second part of this two-part series on Repair Shop Reckoning, host Kevin Brown continues the conversation with Michael Paul and John Turnbull, diving deeper into the evolving landscape of vehicle maintenance. They emphasize the importance of staying on top of regular upkeep to extend vehicle life, maintain resale value, and avoid costly repairs. Marty from Martin’s Tire & Service joins in to stress crucial maintenance steps—like power steering fluid flushes for warranty compliance, coolant mixture checks to prevent breakdowns, and diesel fuel filter replacements. The group also highlights common maintenance oversights, especially in older models like the Ford Triton, and the impact of exhaust particulates on diesel engines. The trio also tackles brake fluid care, ABS system misconceptions, and the steep costs associated with ABS modules. Marty underscores the value of transparency in diagnostics, trusting relationships with customers, and honest communication, particularly in fleet management where downtime is a major expense. With a mix of practical tips and real-world examples, this episode equips shop owners and mechanics with the tools needed to improve vehicle care and customer trust.   00:00 Driving Trends: Then and Now 01:02 Power Steering Fluid Flushes Explained 03:34 Differential and Transfer Case Maintenance 06:17 The Importance of Cooling Systems 09:40 The Risks of Neglecting Fluid Maintenance 12:40 The Shift in Vehicle Longevity and Maintenance 15:56 Understanding Fuel Filters and Diesel Maintenance 18:40 Maximizing Engine Performance with Additives 21:35 The Rising Costs of Transmission Repairs 23:19 The Importance of Brake Maintenance 26:47 Understanding Brake Fluid and ABS Technology 30:54 The Evolution of Brake Components 33:21 Educating Customers on Brake Services 39:35 The Role of Technology in Automotive Repair 44:30 The Ethics of Auto Repair 49:57 Wrapping Up: Key Takeaways ============================================================== 🎙️ Connect with Us: https://www.garrettauto.com/ Website: https://www.motorcitytruckcollision.com/ Facebook: https://www.facebook.com/MotorcityTruckCollision/ LinkedIn: https://www.linkedin.com/in/kevin-brown-25a5b344/

This week on Repair Shop Reckoning, host Kevin Brown sits down with industry heavyweights Michael Paul and John Turnbull to tackle the critical—and often overlooked—topic of regular vehicle maintenance. From transmission flushes to brake systems and coolant care, the trio dives into why staying on top of these essentials is non-negotiable for keeping your car running strong. They get real about modern vehicles, pointing out how advanced transmission systems and direct injection engines bring power but also problems, like deposit buildups causing misfires. Michael and John share how BG Products, in partnership with Ford and GM, developed solutions to fight these issues, including cold start misfires in EcoBoost engines. The conversation doesn’t stop there. Kevin and his guests break down the effects of EPA regulations, low-viscosity oils, and questionable fuel quality. They call out Costco’s Tier 3 gas and emphasize why premium fuel isn’t just an upsell—it’s a safeguard for certain vehicles. With personal stories, sharp insights, and a few hard truths, this episode is packed with actionable advice to help you avoid costly mistakes and keep your vehicle performing at its best. And this is only part 1... tune in on the next episode for part 2! Don’t miss it! Chapters 00:00 The Importance of Maintenance 05:30 Fuel Injection Cleaning: A Necessity? 12:15 Understanding Deposit Buildup 20:00 Transmission Flushes: Myths and Facts 26:45 The Role of Top Tier Fuels 32:30 Oil Change Intervals: A Controversial Topic 38:00 The Dangers of Quick Oil Change Services ============================================================== 🎙️ Connect with Us: Website: https://www.motorcitytruckcollision.com/ Facebook: https://www.facebook.com/MotorcityTruckCollision/ LinkedIn: https://www.linkedin.com/in/kevin-brown-25a5b344/

This week, we've got Part 2 of Kevin and Marilyn Brown's dive into the highs and lows of family life, financial struggles, and lessons learned. They recount the early days of tight budgets, school expenses, and the thrill of couponing, reflecting on how family support shaped their journey.   The episode explores the complexities of blending families, co-parenting, and overcoming financial setbacks. From adopting QuickBooks to improve money management to expanding their business against the odds, Kevin and Marilyn share hard-won insights. They also tackle mental health, hands-on education, and the challenges of teaching kids resilience without overstepping.   Kevin shares reflections on retirement, cherishing moments with grandchildren while respecting his kids’ independence. They also discuss a young entrepreneur’s struggle to balance work and life, offering encouragement and practical advice for navigating real-world dilemmas. Packed with wisdom and real talk, this episode is a must-listen for families and business owners alike.   00:00 Welcome Back to the Race to Zero 01:17 Couponing Adventures 02:41 Trials of Parenthood 04:41 Breaking Family Cycles 06:14 Navigating Step-Parenting 08:11 Business Lessons Learned 12:11 Accounting Realizations 14:05 Understanding Business Margins 17:00 Insurance and Cost Management 19:07 Personal Growth and Learning Disabilities 22:02 Education vs. Experience 25:29 Changing Work Environments 28:11 Closing Chapters and New Beginnings 30:02 Embracing Grandparenthood 32:11 Lessons from Parenting 35:05 Encouraging Independence in Kids   ============================================================== 🎙️ Connect with Us: Website: https://www.motorcitytruckcollision.com/ Facebook: https://www.facebook.com/MotorcityTruckCollision/ LinkedIn: https://www.linkedin.com/in/kevin-brown-25a5b344/

In this revealing episode of Repair Shop Reckoning, Kevin Brown and his wife, Marilyn, open up about their raw and unfiltered journey through early financial struggles. Marilyn shares hard-earned lessons from her 30-year accounting career and the creative ways they managed tight budgets, even extending her work life through challenges like COVID-19. Kevin reflects on the sacrifices and tough calls of raising a family, navigating part-time education, and building his business. They dive into stories about blending families, Marilyn’s Detroit Diesel training, and tackling financial roadblocks. From heated school conflicts involving their son Bo to life-changing advice from Dave Ramsey, this episode is packed with grit, growth, and lessons learned. They explore the importance of saving, paying off debt, and treating employees right, all while preparing their kids for financial accountability. Honest and inspiring, this episode doesn’t hold back on the struggles—or the victories.   Chapters 00:00 Welcome to Repair Shop Reckoning 01:14 The Early Days: From Struggles to Success 03:01 Career Paths and Transitions 06:10 How They Met: A Rocky Start 09:00 Building a Life Together 12:12 Navigating Parenthood and Financial Struggles 18:10 Retirement and New Beginnings 23:00 Parenting Challenges and Lessons Learned 31:00 Financial Growth and Responsibility   ============================================================== 🎙️ Connect with Us: Website: https://www.motorcitytruckcollision.com/ Facebook: https://www.facebook.com/MotorcityTruckCollision/ LinkedIn: https://www.linkedin.com/in/kevin-brown-25a5b344/

In the debut episode of "Repair Shop Reckoning", Kevin Brown sits down with his parents, Jim and Carol Brown, for a heartfelt and candid conversation. They reminisce about Kevin’s energetic and rebellious childhood, sharing personal stories that shaped his tenacious personality. The discussion delves into the Browns’ family dynamics, the challenges of raising a spirited child, and the life lessons that shaped Kevin’s approach to business and life. This episode offers a rare glimpse into the man behind the mic, setting the stage for the unfiltered, hard-hitting journey to come. 00:00 Introduction to Repair Shop Reckoning 01:09 A Rocky Start: Kevin’s Birth Story 03:03 Childhood Memories and Early Struggles 07:54 Navigating Learning Disabilities and Finding a Passion 18:02 High School Challenges and Technical Education 30:01 The Evolution of Learning and On-the-Job Training 35:00 The Trade Skills Renaissance and The Power of Experience 42:00 Creating a Positive Work Environment and Work Ethic 51:00 The Transition to Independence and Work-Life Balance 01:02:00 Success Beyond Money and Self-Discovery 01:10:00 Lessons from the Past and The Value of Mentorship 01:18:00 Looking Ahead: Future Aspirations =============================================================== 🎙️ Connect with Us: Website: https://www.motorcitytruckcollision.com/ Facebook: https://www.facebook.com/MotorcityTruckCollision/ LinkedIn: https://www.linkedin.com/in/kevin-brown-25a5b344/

Coming soon!