Retales: Conversations with Profit Protection

On today's episode of the podcast, Nicole is joined by Scott Harris, Managing Director at Workforce Resilience AU/NZ.Scott was as a police officer in the Queensland Police Service for 26 years and has developed a comprehensive suite of skills to assist organisations to build greater resilience within their workforce& reduce risk whilst enhancing operational security & safety. Since founding Workforce Resilience in 2015, Scott has partnered with some of Australia and New Zealand's leading public and private sector organisations,supporting their leadership teams in the development of contemporary strategies to maintain the safety and security of their workforce and key assets.Contact details :PPFF - https://www.profitprotection.co/Scott Harris - https://www.linkedin.com/in/scott-harris-47b06588/Workforce Resilience - https://workforceresilience.com.au/Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/

On today's episode, Nicole is joined by Steven Campbell, Business Unit Director at Checkpoint Systems Australia/NZ. Checkpoint is at the forefront of innovation, driving excellence across industries like retail, fashion, logistics, and more. Through cutting-edge RFID solutions, Checkpoint optimize operations, enhance security, and elevateefficiency.  A part of CCL Industries, Checkpoint has a proven track record of successful RF & RFID implementations.  Steven and his team collaborate closely with clients to deliver solutions that maximise salesgrowth and define success.  With 19 years experience in the retail security/loss prevention and RFID sector, Steven is responsible for driving growth, innovation and operationalexcellence across the business.  Contact details :PPFF - https://www.profitprotection.co/Steven Campbell - https://www.linkedin.com/in/steven-campbell-01102653/Checkpoint Systems - https://www.linkedin.com/company/checkpoint-systems/posts/?feedView=allNicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/

On today's episode, Nicole is joined by Luke Dynan, Vice President & General Manager at Accertify. Accertify is a global leader in fraud prevention, chargeback management & digital identity solutions. Luke leadsa team of industry experts across the Asia Pacific region focused on helping businesses more effectively combat the growing problem of online payment and identity fraud whilst optimising conversion rates and the overall payments experience.Contact details :PPFF - https://www.profitprotection.co/Luke Dynan - https://www.linkedin.com/in/lukedynan/Accertify - https://www.accertify.com/Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/PPFF Elevate Registration - https://lnkd.in/g38UZ2Sv

Today Nicole is joined by Gareth Davies, Business Development Director at Agilence. We are excited to have Agilence join our PPFF sponsorslist in 2025.  Agilence is an industry leader in loss prevention and asset protection analytics and reportingsolutions for retailers.  Gareth and the Agilence team work closely with clients to implement tailored profit protectionanalytics solutions that address complex challenges for loss prevention.Contact details :PPFF - https://www.profitprotection.co/Gareth Davies - https://www.linkedin.com/in/garethjdavies79/Agilence - https://www.agilenceinc.com/Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/PPFF Elevate Registration - https://lnkd.in/g38UZ2Sv

On today's episode Nicole talks to Professor Emmeline Taylor at City, University of London and PPFF Chairman, Neil Redfern about the recent PPFF meetings held in Singapore, Auckland and Sydney and they reflect on the achievements and outcomes from the events.Contact details :PPFF - https://www.profitprotection.co/Professor Emmeline Taylor - https://www.linkedin.com/in/professor-emmeline-taylor-phd-8989b648/Neil Redfern - https://www.linkedin.com/in/neil-redfern-845aa014/Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/PPFF Elevate Registration - https://www.linkedin.com/feed/update/urn:li:activity:7369343502452711426

Today Nicole is joined by one of our newly appointed PPFF Committee Members and the Business Intelligent Manager at Amazon Australia , Murray Gillin.  Murray is a Data Wizz and we are so happy to have an expert Analyst on the PPFF Committee. Steering the helm at Amazon's Security & Loss Prevention team, Murray’s role is marked by a relentless pursuit of excellence in analytics and process optimization. With a proven track record in risk management and operational efficiency, his expertise in BI and data science product management has been instrumental in driving strategic initiatives forward. His team has successfully implemented data-driven solutions that bolster the organization's resilience against operational risks.    Contact details :PPFF - https://www.profitprotection.co/Murray Gillin - https://www.linkedin.com/in/murray-gillin-8a931b45/Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/

Today Nicole is joined by Andrew Wolf, Central Loss Manager at Officeworks and one of the newly appointed Committee Members of the PPFF.  With a broad range of skills, Andrew has been in the retail sector for over 20 years, having worked at Lincraft, Chemmart and has been at Officeworks for 17 years. He brings a wealth of knowledge and expansive skill set to the Committee. Nicole and Andrew talk about the current retail environment and what it's like working for a big box retailer.Contact details :PPFF - https://www.profitprotection.co/Andrew Wolf - https://www.linkedin.com/in/andrew-wolf-b4042345/Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/

Today Nicole is joined by Nick Trudgett, Craig Greenberg,Chief Commercial Officer from Gatekeeper in the US and a very special guest, Michael Lamb, recently retired Vice President of Asset Protection & Safety at Kroger Inc. where he oversaw the strategic and tactical direction related tothe shrinkage, waste control and safety across the Kroger enterprise. Michael has also worked for the world’slargest retailer, Walmart, and the World’s largest DIY retail, Home Depot.  We talk about retail theft trends in the US, and look at how Kroger deployed the Gatekeeper solution to keep their staff safe whilst reducing loss in their stores.Contact details :PPFF - https://www.profitprotection.co/Michael Lamb - MLamb Consulting Services, LLCmike.h.lamb@gmail.comCraig Greenberg - https://www.linkedin.com/in/craig-greenberg/Gatekeeper Systems - https://www.linkedin.com/company/gatekeeper-systems-apac/Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/

Today Nicole is joined by PPFF Chairman Neil Redfern to talk about the PPFF activities for 2025. There is a lot to unpack, so don't miss this episode with all the dates for upcoming meetings and webinars.Contact details :PPFF - https://www.profitprotection.co/Neil Redfern - https://www.linkedin.com/in/neil-redfern-845aa014/Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/Register for the GS1 RFID Coalition webinar on 26th March - https://www.linkedin.com/feed/update/urn:li:activity:7295592585501319168/

In this final episode of Season 8, Nicole is joined by PPFF Director and Professor at Griffith University, Michael Townsley and PPFF Chairman, Neil Redfern to launch the 2024 AU/NZ Retail Crime Study and review the highlights from the year.  It's been a huge year for the PPFF, from incorporation of the group, to rebranding, to four in-person events, webinars and 15 Podcast episodes (just to name a few). We wrap up the year and get a look at what's in store for the PPFF in 2025. If you’d like a copy of the 2024 AU/NZ Retail Crime Survey, head to the PPFF website – www.profitprotection.co. Contact Details : Professor Michael Townsley - https://www.linkedin.com/in/michael-townsley-36097973/ PPFF Chairman Neil Redfern - https://www.linkedin.com/in/neil-redfern-845aa014/ Re-Tales Host Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/

Today Nicole is joined by PPFF Director and Professor at Griffith University, Michael Townsley.  Professor Michael Townsley is a criminologist with a prominent career in crime prevention research. His groundbreaking PhD work illuminated the contagious nature of burglary risk, significantly influencing the field of spatial criminology. As the former head of the School of Criminology and Criminal Justice at Griffith University, Michael’s expertise encompasses crime analysis and retail crime prevention, and of course he is our resident academic at the Profit Protection Future Forum. Contact Details : PPFF - https://www.profitprotection.co/ Professor Michael Townsley - https://www.linkedin.com/in/michael-townsley-36097973/ Host Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/

Today Nicole is joined by the Chairman of Spearpoint Security Group, Ted Devereux.  Spearpoint is the IntelliQ partner for the APAC region.  The IntelliQ solution provides Retailers with complete visibility of their POS transactions throughout their retail estate and as a result be able to detect and reduce POS fraud.  Loss Prevention analytics provides Loss Prevention  with transaction patterns and trends which allows them to identify and focus their time and effort on potential POS fraud and as a result, reducing losses and improving overall margins.  Contact Details : Spearpoint/Intelliq : https://www.linkedin.com/company/spearpoint-security-group/ Ted Devereux - https://www.linkedin.com/in/ted-devereux-a65a2623/ Host Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/ PPFF - https://www.profitprotection.co/

Today Nicole is joined by Product Marketing Lead for Everseen, Terry Clancy.  Everseen is a technology  innovator in Visual AI solutions to help retailers improve their bottom line by minimising shrink, streamlining operations and ultimately, deliver a better customer experience.  The technology can be used at checkout lanes, aisles or loading docks, Everseen “helps see the unseen” Contact details : Everseen - https://everseen.com/ Terry Clancy - https://www.linkedin.com/in/teclancy/ Host Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/ PPFF - https://www.profitprotection.co/ PPFF Meeting Registration : Singapore - https://www.eventbrite.com/e/inaugural-ppff-singapore-meeting-tickets-800393286867?aff=oddtdtcreator Sydney -https://www.eventbrite.com/e/ppff-sydney-meeting-tickets-800444108877?aff=oddtdtcreator Melbourne - https://www.eventbrite.com/e/ppff-melbourne-meeting-tickets-800452855037?aff=oddtdtcreator Auckland - https://www.eventbrite.com/e/ppff-auckland-meeting-tickets-800464830857?aff=oddtdtcreator

Today Nicole is joined by Acting Inspector Alice Carnes from Queensland Police Service.  Alice is in charge of the Crime Prevention Unity for Queensland Police and there is constant media attention about youth crime in Queensland.  ORC and recidivist offenders are serious problems for the Australian retail industry.  We all know that retail crime disrupts operations, harms staff, impacts customers and erodes profitability.  It also seems that retail businesses are prime targets for organised criminal networks and repeat offenders – starting small and building up to larger crimes with a huge impact on community. Contact details : Queensland Police -  https://www.police.qld.gov.au/ LinkedIn -https://www.linkedin.com/company/queensland-police-service/ Host Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/ PPFF - https://www.linkedin.com/company/7934708/admin/dashboard/ https://www.profitprotection.co/ PPFF Meeting Registration : Singapore - https://www.eventbrite.com/e/inaugural-ppff-singapore-meeting-tickets-800393286867?aff=oddtdtcreator Sydney - https://www.eventbrite.com/e/ppff-sydney-meeting-tickets-800444108877?aff=oddtdtcreator Melbourne - https://www.eventbrite.com/e/ppff-melbourne-meeting-tickets-800452855037?aff=oddtdtcreator Auckland - https://www.eventbrite.com/e/ppff-auckland-meeting-tickets-800464830857?aff=oddtdtcreator

Today Nicole is joined by Dr Natasha Madon from Griffith University in Queensland.  Natasha is a Senior Lecturer in the School of Criminology and Criminal Justice at Griffith University. Her research interests surround the policing of minority communities and how citizens perceive their treatment by police in both general investigation and counter-terrorism investigations and Natasha’s research also focuses on young people's perceptions of and experiences with various aspects of the criminal justice system, examining how their views relate to broader feelings of trust and legitimacy of criminal justice actors as well as the criminal justice system as a whole. Contact : Griffith University - https://www.griffith.edu.au/criminology-institute Dr Natasha Madon - n.madon@griffith.edu.au Host Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/ PPFF Meeting Registration : Singapore - https://www.eventbrite.com/e/inaugural-ppff-singapore-meeting-tickets-800393286867?aff=oddtdtcreator Sydney -  https://www.eventbrite.com/e/ppff-sydney-meeting-tickets-800444108877?aff=oddtdtcreator Melbourne - https://www.eventbrite.com/e/ppff-melbourne-meeting-tickets-800452855037?aff=oddtdtcreator Auckland - https://www.eventbrite.com/e/ppff-auckland-meeting-tickets-800464830857?aff=oddtdtcreator

Today Nicole is joined by Inspector Kirsten Evans and Matthew Tierney, from NZ Police.  Kirsten is the Manager for the Rangitahi (Youth) Prevention for NZ police and Matt is the Manager National Retail Investigation Support Unit. Retail crime is a significant issue in NZ, impacting more than 92% of Retailers and whilst youth offenders are responsible for only a portion of retail crime, there seems to be a growing trend for youths looking for notoriety on social media which is driving a spike in retail crime. Contact : NZ Police - https://www.police.govt.nz/ NZ Police Retail Crime Prevention Program - https://www.police.govt.nz/advice-services/businesses-and-organisations/retail-crime-prevention-hub/retail-crime-prevention Nicole Smith, Host - https://www.linkedin.com/in/nicole-smith-83ba7255/

Today Nicole is joined by, Scott Harris, Managing Director, Workforce Resilience.  Scott has presented at the PPFF Meeting in Sydney last year but this is the first time on Retales ! After spending 26 years in the Queensland Police Force, Scott now spends his time assisting organisations build greater resilience within their workforce and reduce risk whilst enhancing operational security and safety.  Given the recent events at Westfield Bondi, we thought this would be a good opportunity to talk to Scott about managing critical incidents. Contact information: For more information on Workforce Resilience, please visit their website https://workforceresilience.com.au/ Guest : Scott Harris - https://www.linkedin.com/in/scott-harris-47b06588/ Host : Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/

Today we are joined by, Martin Gill, Criminologist and founder of the Outstanding Security Performance Awards, a.k.a the OSPA’s. The OSPA’s recognise and reward companies, people and innovation across the security sector and celebrate their success. The criteria for the awards is based on extensive research on key factors that contribute to and characterise outstanding performance and follow the core values of Independence, Credibility, Transparency and Respect. Contact information : The OSPA's - www.theospas.com New Zealand - 5th April 2024 Ellerslie Racecourse, Auckland Australia - 24th October 2024 Park Hyatt, Melbourne Martin Gill - https://www.linkedin.com/in/martin-gill-b4405b82/ Retales Host Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/

On today's episode, we are joined by, Rob Godwin, Chief Executive Officer of Australia’s National Retail Association (NRA). The National Retail Association is a not-for-profit organisation that represents the interests of retailers across Australia and exist to support, inform, protect and represent the interests of retailers and quick service restaurants. Rob is running 12 marathons in 12 months to raise money for Beyond Blue, The Dylan Alcott Foundation, Orange Sky Australia and the Leukaemia Foundation. Help him raise $50,000 by donating - https://www.mycause.com.au/p/331105/the-running-ceo-12-marathons-in-12-months-empowering-minds-one-marathon-at-a-time?popup=1 Contact information : National Retail Association - https://www.nationalretail.org.au/ CEO Rob Godwin - https://www.linkedin.com/in/rob-godwin/ Podcast Host Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/

Today we are joined by, Carolyn Young, Chief Executive Officer of Retail NZ. Carolyn leads NZ’s peak body for Retailers, and we talk about her perspective on the current retail climate and where she sees the industry heading over the next couple of years, particularly with the introduction of many new and exciting technologies. Contact details Retail NZ - https://retail.kiwi/ CEO Carolyn Young - https://www.linkedin.com/in/carolyn-young-33646778/ Podcast Host Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/ PPFF Auckland 1st August 2024 registration link - https://www.eventbrite.com/e/ppff-auckland-meeting-tickets-800464830857?aff=oddtdtcreator