In this week's edition of SMBCP, we sit down with the Chief Information Officer of TS Banking Group, Julian Caldwell. We discussed how to get into the door with executives--What are they looking for in MSPs? And hpw to become "Sticky" Long Term strategic partners with your customers? Listen today to see why most MSP's fall short of these expectations...   Our upcoming events: Kernan Mastermind Roadshow Dec 7-8th, 2023 in Newport Beach CA –    http://bit.ly/kernanmastermind   https://kernanconsulting-mastermind.mykajabi.com/mastermind-event     Use code: EARLYBIRD   Jan 16-18th in Honolulu HI – MSSP Sales/Marketing workshop https://conference.fornixmarketing.com/hawaii-conference-3364   Contact James for a $500 discount code!    Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/

Host Karl goes down under for the SMB IT Pro Con! In this episode, Karl captures bite-sized interviews with the best in the industry.  Featuring (In Order): Dean Calvert of Calvert Technologies  Elias Mansour of N-Able Matt Koenig of Nodeware  Pablo Munoz of Ninja One Peter Ward of Dijital Team Shaun Witherden of Kaseya  Shaun Capps of Pax8 Ted Deane 2Excel Tim Lippa Halo PSA Will Parker HP Elite  --- Our upcoming events: Kernan Mastermind Roadshow Dec 7-8th, 2023 in Newport Beach CA –    http://bit.ly/kernanmastermind   https://kernanconsulting-mastermind.mykajabi.com/mastermind-event     Use code: EARLYBIRD   Jan 16-18th in Honolulu HI – MSSP Sales/Marketing workshop https://conference.fornixmarketing.com/hawaii-conference-3364   Contact James for a $500 discount code!    Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/

Happy Thanksgiving!   In this turkey day edition of SMBCP, we have Chip Reaves in the studio! Chip’s expertise is in Microsoft software, teaching courses on a variety of apps and iterations from 2010 to the most current Microsoft 365. He has been interviewed on TV and other major media on topics related to small business technology and entrepreneurship, including ABC News, BusinessWeek TV, The Wall Street Journal, and The New York Times, and is a member of Jim Blasingame’s “Brain Trust" on www.SmallBusinessAdvocate.com and has taught a variety of courses both live and recorded. chip@bigger-brains.com www.BiggerMSP.com www.BiggerBrains.com --- Our upcoming events: Kernan Mastermind Roadshow Dec 7-8th, 2023 in Newport Beach CA –    http://bit.ly/kernanmastermind   https://kernanconsulting-mastermind.mykajabi.com/mastermind-event     Use code: EARLYBIRD   Jan 16-18th in Honolulu HI – MSSP Sales/Marketing workshop https://conference.fornixmarketing.com/hawaii-conference-3364   Contact James for a $500 discount code!    Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/

For this week's episode, we are joined by our co-host Amy Babinchak!  ---         1.) The MSP Question of the Week What can you do NOW to increase the value of your business BEFORE you sell? Host James and Host Amy break it down.  1. Business Plan  2.    Written Agreements both customer and employee  3.    Focus on Core Service  4.    Unique Assets  5.    Clean Books and record keeping  6.    Business Process Bible  7.    Diverse Customer-base  8.    Strong People ---   Our upcoming events: Kernan Mastermind Roadshow Dec 7-8th, 2023 in Newport Beach CA –    http://bit.ly/kernanmastermind   https://kernanconsulting-mastermind.mykajabi.com/mastermind-event     Use code: EARLYBIRD   Jan 16-18th in Honolulu HI – MSSP Sales/Marketing workshop https://conference.fornixmarketing.com/hawaii-conference-3364   Contact James for a $500 discount code!    Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/

1.) MSP Question of The Week          What do you do when your customer hires one of your employees? Have you prepared with a non-solicitation in your agreement?  Did they let you know in advance or hire behind your back? Do you contact them?   All the questions answered with Host James!      2.) Five Minutes with a Smart person –   Steven Frank of TDSynnex   TDSynnex is MUCH MORE than a distributor, they are a partner We discussed resources that my customers use to grow and scale their business - real world success stories shared     3.) Notes on the News Topic    Host James addresses the most recent burning topics:   1. The 23andMe Breach – what should you do? 2. Scalepad acquires QUOTER 3. When do you hire someone BETTER than you? https://www.msptechnews.com/msp-news/hire/   --- Our upcoming events: Kernan Mastermind Roadshow Dec 7-8th, 2023 in Newport Beach CA –    http://bit.ly/kernanmastermind   https://kernanconsulting-mastermind.mykajabi.com/mastermind-event     Use code: EARLYBIRD   Jan 16-18th in Honolulu HI – MSSP Sales/Marketing workshop https://conference.fornixmarketing.com/hawaii-conference-3364   Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/

In this episode of the SMBC podcast, we have three special cohost!   Host James sits with Alex Farling, Wes Spencer and Kyle Christensen of Empath.   https://www.empathmsp.com/   Tune in as we discuss the next big moves for Empath.    ---   Our upcoming events: Kernan Mastermind Roadshow Dec 7-8th, 2023 in Newport Beach CA –    http://bit.ly/kernanmastermind   https://kernanconsulting-mastermind.mykajabi.com/mastermind-event     Use code: EARLYBIRD   Jan 16-18th in Honolulu HI – MSSP Sales/Marketing workshop https://conference.fornixmarketing.com/hawaii-conference-3364   Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/    

1.) The MSP Question of the Week   What is your unique selling proposition? Or your "superpower"?   ---   2.) Notes on the News    Understanding Your Competitors – SWOT Analysis on your business.   https://www.msptechnews.com/business-news/evaluating-business-rivals/   We discuss:   - Understanding your competitors is crucial for staying competitive in today’s business landscape. - A successful competitor comparison involves evaluating various aspects, such as service offerings, marketing strategies, and operational structures. - Identifying patterns, trends, and vulnerabilities within your competitors’ businesses can provide valuable insights for your growth and success.   ---   3.) Questions From You   Do you use IT Staffing firms to help find talent?   ---      Our upcoming events: Kernan Mastermind Roadshow Dec 7-8th, 2023 in Newport Beach CA –    http://bit.ly/kernanmastermind   https://kernanconsulting-mastermind.mykajabi.com/mastermind-event     Use code: EARLYBIRD   Jan 16-18th in Honolulu HI – MSSP Sales/Marketing workshop https://conference.fornixmarketing.com/hawaii-conference-3364   Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/    

1.) What's Up with You?   One of our favorite topics on the show: What do you prefer--the large events or the smaller events?    Let us know and send us message at james@kernanconsulting.com!   Host James breaks down the pros and cons of both.    ---   2.)  MSP Question of the Week   Should you have one offering or multiple offerings – AND – what is your recommendation for price per seat?        3.) James's Quick Marketing Tip   Please, update your headshots / video on your business.   Do this annually to keep fresh photos/video on your business to repurpose on social media marketing! --- Our upcoming events: Kernan Mastermind Roadshow Dec 7-8th, 2023 in Newport Beach CA –    http://bit.ly/kernanmastermind   https://kernanconsulting-mastermind.mykajabi.com/mastermind-event     Use code: EARLYBIRD   Jan 16-18th in Honolulu HI – MSSP Sales/Marketing workshop https://conference.fornixmarketing.com/hawaii-conference-3364   Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/

1.) MSP Question of The Week          What is your favorite password tool? --- 2.) Five Minutes with a Smart Person – Lori Hardke  Host Karl discuss “PROFIT FIRST” with our guest Lori Hardtke. Check out Lori's next class: https://www.itspu.com/all-classes/classes/profit-first-for-msps/ More on Lori: https://www.profitfirst4msps.com/ --- 3.) Notes on the News  This week we have a lot to catch up on: What do you think about the new dress code for Congress? The power usage of AI is equivalent to 33,000 households!  Microsoft Copilot was all the talk at The Experts Conference.  What was the hallway talk at the Millionaire Mastermind? Graphics from Jay McBain Amy speaking at ITO Compass October 13-14 in Chicago:  https://itocompass.com/ Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/

In this episode of SMBCP, Host James quickfires some insight on today's hot topics: How to compensate fully remote workers, dealing with late payers, and the search for entry level technicians.   1.) The MSP Question of the Week Can you pay your remote employees less money compared to employees coming to the office? — 2.) Notes on the News https://www.msptechnews.com/business-news/the-challenge-of-late-paying-clients/ https://www.msptechnews.com/msp-news/talent/ — Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/

Today's special episode of SMBCP we have a special guest host, Donna Blum.  1.) The MSP Question of the Week         Is it a good idea for couples to work together in the same company?  --- 2.) Five Minutes with a Smart Person - Nick Wolf of EVO Security Nick is a senior sales  executive with experience growing channel partnerships for MSP focused vendors. From 2011-2020 Nick was a key member of Datto, and onboarded over 750 MSPs, which helped grow the company to be acquired for over $1.5 Billion in 2017. From 2020-2021 Nick was a member of SKOUT Cybersecurity, joining many previous colleagues he worked with at datto, and onboarded over 100 MSPs, which helped grow the company to be acquired in 2021 by Barracuda. Nick is now the Director of Partner Acquisition at Evo Security responsible for their rapid growth in the IAM space by working with MSPs and MSSPs.   https://www.evosecurity.com/ https://www.linkedin.com/in/wolfnick --- Resources and Links: Kernan Mastermind Roadshow:  September 28-29 – Scottsdale, AZ! http://bit.ly/kernanmastermind https://kernanconsulting-mastermind.mykajabi.com/mastermind-event  Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/ Check out the latest episode!  

1.) MSP Question of the Week  When should I hire my first sales person? --- 2.) Smart Person - Brianna Haun  Brianna's passion is to provide a level of excellence in serving clients, leading a team, and impacting the community through a value driven lifestyle. Gaining a new perspective, shifting a mindset, or creating something new, ignite my soul... https://www.linkedin.com/in/alignconsulting/ https://rss.com/podcasts/aligned/ --- 3.) Notes on the News   Google Anti-trust, Microsoft protects customers from lawsuits resulting from AI use, and GDP Growth beats expectations and Medicare spending has been level since 2010! --- Resources and Links: Kernan Mastermind Roadshow:  September 28-29 – Scottsdale, AZ! http://bit.ly/kernanmastermind https://kernanconsulting-mastermind.mykajabi.com/mastermind-event  Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/

In this special edition of the SMB Community Podcast, host James sits down for an in-depth discussion with Jason Miller Jason Miller - founder and CEO of BitLyft. Have you ever been lured in by a big-name vendor, only to discover their definition of services didn't quite match your expectations? Tune into "Burned by the Big Guys" as we dissect real-life stories of vendor disappointments and uncover the discrepancies that often lie beneath polished pitches. In this episode we’ll share what questions to ask vendors, how to spot red flags, and provide an overview of what should actually be part of your service package. Don't get side-tracked by glossy brochures; learn from those who've been there. Book a demo with BitLyft: https://www.bitlyft.com/   Suggest reads - StrengthsFinder 2.0: https://www.gallup.com/cliftonstrengths/en/253922/popular-cliftonstrengths-books.aspx   ---   Resources and Links: Kernan Mastermind Roadshow:  September 28-29 – Scottsdale, AZ! http://bit.ly/kernanmastermind https://kernanconsulting-mastermind.mykajabi.com/mastermind-event  Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/    

1.) MSP Question of the Week What the heck is EOS? We break down Entrepreneurial Operating System. Recommended reading: https://www.amazon.com/What-Heck-EOS-Employees-Companies/dp/1543699561#:~:text=Based%20on%20his%20years%20of,companies%2C%20helping%20them%20implement%20EOS --- 2.) Five Minutes with a Smart Person - Lisa Shorr  Host James sits down with Lisa Shoor and discuss the importance of "soft skills" https://shorrsuccess.com/ https://www.linkedin.com/in/lisashorr --- 3.) Notes on the News Microsoft breaks its own rule for licensing.  ...and a follow up on Remote vs. In-Office    Resources and Links: Kernan Mastermind Roadshow:  September 28-29 – Scottsdale, AZ! http://bit.ly/kernanmastermind https://kernanconsulting-mastermind.mykajabi.com/mastermind-event  Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/

1.) MSP Question of The Week Do your workers come into the office, work remote or hybrid? --- 2.) Five minutes with a Smart Person Host Karl sits down with Kathryn Rose of ChannelWise.  Kathryn Rose is an innovator, and the founding CEO of award-winning global expert marketplaces (getWise, channelWise) that provide business owners and professionals in targeted markets, access to thousands of vetted executives, coaches/mentors, education and resources that accelerate business or career growth. She is a former Wall Street executive sales leader and an author of 9 books. She has been featured in Forbes, Inc. Magazine, CBS Marketwatch, Fox News and more. She was recently named Worth Magazine Top 100 Entrepreneurs, Forbes Top 1000 innovators and a member of the prestigious Nasdaq Milestone Makers program Learn more: https://www.channelwise.com/about-us 3.) Notes on the News  The infamous cage match and another vendor claims their product is what will make you money.   Resources and Links: Kernan Mastermind Roadshow:  September 28-29 - Scottsdale, AZ! http://bit.ly/kernanmastermind https://kernanconsulting-mastermind.mykajabi.com/mastermind-event  Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/

Segment One: The MSP Question of the Week  Do you attend social events with clients? --- Segment Two: Notes on the News  ChatGPT is getting alarmingly less accurate! This is huge.  https://www.popsci.com/technology/chatgpt-human-inaccurate/    --- Kernan mastermind September 28-29 - Scottsdale, AZ: http://bit.ly/kernanmastermind or  https://kernanconsulting-mastermind.mykajabi.com/mastermind-event    Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/  

Segment One: The MSP Question of The Week How many shows should an MSP attend in a year? --- Segment Two: Minutes with A Smart Person - Jake Gregorich  Host James sits down with Jake Gregorich of Lyra Technology Group  and discuss sales and marketing philosophies. Jake oversees revenue generation for Lyra Technology Group. He joined the team in 2023 to help grow people, increase collaboration among Lyra companies, and serve as a resource to help drive revenue growth. Prior to Lyra, Jake worked with MSPs including Impact Networking, Ntiva, and Equilibrium IT. He also served as an independent consultant to private equity backed MSPs and private equity companies looking to enter the MSP market on sales & marketing, diligence, acquisitions, and integration. Outside of work, he enjoys good drinks, food, and laughs with his pregnant wife carrying their 1st child, golden retriever, and large extended family. When he is not spending time with family and friends, Jake can be found outdoors hiking, biking, swimming, and playing team sports. https://www.linkedin.com/in/jake-gregorich-47b27948/ --- Upcoming Events:  Host Karl attends XChange in Austin! See: https://event.thechannelco.com/xchange-august/agenda Kernan Masterminds September 28-29 - Scottsdale, AZ - http://bit.ly/kernanmastermind https://kernanconsulting-mastermind.mykajabi.com/mastermind-event  Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/   Sponsor Memo: IT Service Provider University IT Service Provider University helps you improve the business side of your business. We launched IT Service Provider University in 2013 and today we offer more than twenty courses on every aspect of running your consulting business.  IT Service Provider University provides training and pathways to certification for individual IT Service Providers as well as offering company-level certifications. Pathways Include  Management Technician Sales/Marketing Service Manager Front Office Learn more about professional classes and certifications at https://ITSPU.com    

For this edition of SMBCP, Host Karl sits down with two lovely guests in two seperate five minutes with a smart person. Five Minutes with a Smart Person - Double Feature!  First up: Larry Mandelberg is a consultant, speaker and author with “more than 150 years of combined business experience.” A natural problem solver, Larry represents the 5th generation of his family’s business. He started working at a young age where he learned from his father before and after school. Larry is an effective catalyst for change who has solved intractable problems and achieved new levels of efficiency and success for businesses in multiple industries. A prolific writer, Larry has published more than 80 columns. His first book, Businesses Don’t Fail, They Commit Suicide is scheduled for release in early 2018. A sought-after speaker, he has delivered more than 60 business-changing keynotes and workshops. https://mandelberg.biz/about-larry/ https://www.amazon.com/Businesses-Dont-Fail-Commit-Suicide-ebook/dp/B0C3F9GQZ9#:~:text=Businesses%20Don't%20Fail%2C%20They%20Commit%20Suicide%20is%20an%20inspiring,strategic%20planning%20and%20proactive%20mindset. --- Next up: James Steel at ChannelCon An experienced IT channel leader with a passion for the Managed Service Provider (MSP) and IT Support Provider community and a specialism for working closely with partners in North America and Europe to drive growth.  Also a proud member of CompTIA's UK Executive Council where I work together with the hugely talented team to increase exposure for the great work the organisation does within the MSP space in particular. https://www.linkedin.com/in/%F0%9F%91%87-james-steel-8964947/ https://www.linode.com/partners/ https://www.akamai.com/ --- Sponsor Memo: Small Biz Thoughts Technology Community NOW is the time to join the Small Biz Thoughts Technology Community. Check us out at https://SmallBizThoughts.ORG There is no better value for training and education in managed services. Forms, templates, and checklists are just the start. Our Community includes ALL of the best-selling books on managed services in all available formats, plus free 5-week courses, members-only programs, and the best business training available to managed service providers anywhere. Prices go up July 1st. Join now and you can lock in the lower price for life. See all the details and Join us today at https://www.SmallBizThoughts.org. 🙂      

Segment One: MSP Question of the Week/Notes on the News We combine our two segments-- With Twitter X's arrival (and departure, which social media should MSPs be using? We compile a list of our social media necassities for MSPs and how to take advantage of it.  And...Is our industry dominated by the “Magnificent Seven?” Reuters: “The outsized gains have come with big earnings expectations for the seven companies: Apple (AAPL.O), Microsoft (MSFT.O), Alphabet (GOOGL.O), Amazon (AMZN.O), Nvidia (NVDA.O), Tesla (TSLA.O) and Meta Platforms (META.O). BofA Global Research projects they will increase earnings by an average of 19% over the next 12 months, more than double the 8% estimated rise for the rest of the S&P 500.” --- Segment Two: Fives Minutes with A Smart Person - Lucas Acosta  "I'm a fixer. I left Apple to provide business-class solutions for businesses using Apple products. We've got a fantastic team offering a few specific solutions for businesses using Apple products. I'd love to connect and learn how you're using your Mac, iPhone, iPad, Watch, or HomePod! ;) Specialties: Mobile Device Management (MDM), Mobile Content Management (MCM), Asdeq, MobileIron, AirWatch, Casper Suite, Mac consulting, iPad consulting, Apple IT, Mobile Security, Mac training, iPad training, Group training. Did I mention I work with people I love? I'm proud of every single one of my team members. I hire only full-time W2 employees with benefits. We've got a fantastic culture built around servanthood, and hospitality." Lucas’s LinkedIn page:  https://www.linkedin.com/in/lucasacosta/ Blog and newsletter on MSP best practices: https://lucasacosta.com  --- Our Social Media:  https://www.linkedin.com/in/james-kernan-varcoach/ https://www.instagram.com/james_kernan/?hl=en https://twitter.com/JKernan https://www.linkedin.com/in/karlpalachuk/ https://www.instagram.com/karlpalachuk/?hl=en https://www.youtube.com/@smallbizthoughts   Sponsor Memo: Small Biz Thoughts Technology Community NOW is the time to join the Small Biz Thoughts Technology Community. Check us out at https://SmallBizThoughts.ORG There is no better value for training and education in managed services. Forms, templates, and checklists are just the start. Our Community includes ALL of the best-selling books on managed services in all available formats, plus free 5-week courses, members-only programs, and the best business training available to managed service providers anywhere. Prices go up July 1st. Join now and you can lock in the lower price for life. See all the details and Join us today at https://www.SmallBizThoughts.org. 🙂  

Today Hosts James welcomes our guest co-host: Charlene Ignacio! Being from Hawaii, she makes friends everywhere she goes. What you see online is what you get in person. She serves as a multi-industry CEO, speaker, author, serial entrepreneur for, business results Coach and is also a  2nd Degree Black Belt in Judo, and Black Belt Lean Six Sigma Certified. She is also the CMO at ChannelMastered and CEO of https://TheCMOGuru.com --- Segment One:  MSP Question of the Week What can MSP’s do to market their business with little or no budget? --- Segment Two: What Are You Up To? Catch James and Charlene at ChannelCon in Las Vegas and more!  --- Segment Three: Five Minutes with A Smart Person - Mr. Van Deeb  Host James and Mr. Van Deeb sit down and talk becoming successful by doing the right thing in the workplace and how leaders help others succeed. Van Deeb is the country’s foremost expert on building relationships and is dedicated to helping others become successful in the sales and service industry. He has inspired tens of thousands of professionals throughout the country to succeed through his motivational and informative keynote speeches, workshops, speaking events, newsletters, and books.   SPONSOR MEMO:  IT Service Provider University IT Service Provider University helps you improve the business side of your business. We launched IT Service Provider University in 2013 and today we offer more than twenty courses on every aspect of running your consulting business.  IT Service Provider University provides training and pathways to certification for individual IT Service Providers as well as offering company-level certifications. Pathways Include  Management Technician Sales/Marketing Service Manager Front Office Learn more about professional classes and certifications at https://ITSPU.com