Claim Ownership

Author:

Subscribed: 0Played: 0
Share

Description

 Episodes
Reverse
Host Karl chats with Chase of JumpCloud. Chase Doelling is the Principal Strategist at cloud directory platform provider JumpCloud, where he leads the team in creating partnerships that enhance and secure digital identities. He has been working in venture-backed startups across security, integration, and DevOps for the last decade. JumpCloud offers a directory platform, specifically for SMBs and MSPs, that consolidates IT management and secures employees' access to IT resources (devices, applications, servers, networks, and more). Chase can discuss how SMBs and MSPs can leverage JumpCloud to simplify their IT environment, cut IT costs without sacrificing security, and centralize user identity so it's easy both for the admin to manage, and for the end user to navigate. The full-featured JumpCloud Directory Platform is available, for free, for any organization for up to ten users. One partner found that JumpCloud's cost saved them 80% on IT management.  Also, twice a year, JumpCloud surveys IT teams from SMBs to find out their concerns and challenges, their budgets, what trends they're seeing, and more. On June 15, 2022, JumpCloud will be releasing the newest report, and Chase could also discuss how SMBs are increasingly leaning on MSPs, their top security concerns, and how they're addressing rising threats. Chase can share how JumpCloud can help SMBs offer enterprise-grade security without adding enterprise-level complexity - and without paying enterprise-level cost or hiring enterprise-level support teams.   Resources and Links:  https://www.linkedin.com/company/jumpcloud https://twitter.com/JumpCloud A weekly gathering for SMB IT admins to discuss challenges: https://jumpcloud.com/the-it-hour Case study that shows JumpCloud is 1/5 cost: https://jumpcloud.com/resources/case-study-altitude-integrations-reduce-costs JumpCloud sign-up - fully free for up to 10 users: https://console.jumpcloud.com/signup --- Sponsor Memo: Acronis  Are you still relying on a frustrating patchwork of legacy solutions?   Modernize your cybersecurity and  data protection with Acronis Cyber Protect Cloud. It’s a singlesolution that combines backup, anti-malware, and endpoint protection management.   As an MSP, you can easily improve clients’ security  posture, eliminate complexity, and generate more recurring revenue.    Learn more about Acronis Cyber Protect Cloud at Acronis.com. 
In this edition of SMBCP, Host Karl sits down with Robert Sawyer and Daniel Daraban to discuss Bitdefender's GravityZone XDR (extended detection and response).  Find out what GravityZone XDR can do for your MSP business.  Robert Sawyer is the director of product marketing for cloud workload security and managed detection and response at Bitdefender. Prior to Bitdefender, he led product marketing for integration and applications at IBM as part of its newly launched automation division. He also led teams in hybrid cloud, tracing his roots back through BPM and SOA, and worked at Rackspace Technology, helping lead marketing for a newly launched managed security service offering. He’s been in the IT space for over 20 years and started his career in software development, working on industry solutions in healthcare and life sciences and media and entertainment. As a Director of Product Management at Bitdefender, Daniel Daraban manages the Bitdefender Business Solutions Group flagship product lines: EDR and XDR. Together with his team, they are on a mission to solve real-world customer encountered issues. Eager to understand day-to-day workflows and how that is impacting the products he manages, Daniel enjoys interacting with customers, prospects and industry analysts to gain valuable feedback. Outside of work you will find him in his tool shed working on various DYI projects, playing around with Arduinos, or riding some of the world’s craziest rollercoasters. Resources and Links: XDR for MSPs Datasheet: https://www.bitdefender.com/content/dam/bitdefender/business/products/msp/Bitdefender-XDR-for-MSP-Datasheet-en.pdf  XDR for MSP launch blog: https://businessinsights.bitdefender.com/how-xdr-can-transform-msp-cybersecurity   Sponsor Memo: PCMatic  PC Matic — Endpoint Security built on a zero trust/default deny foundation Finally - a light weight, simple to deploy & easy to manage approach to application allowlisting. The perfect compliment to your current security stack. No minimums and no annual contracts. Find out more about PC Matic by  visiting PCMatic.com/MSP today.      :-)    
Host Karl speaks with Lee Darke of Information Technology Service Providers of Canada, a non-Profit organization dedicated to the Canadian IT Services Sector. ITSPC's goal is to provide a membership-based approach to industry standardization that helps IT Service Providers align to a common standard of service delivery curated by industry peers. And like other professional bodies ITSPC felt the need for standards in service delivery and conduct. ITSPC believes that we need a "Hippocratic oath" of IT service delivery, aligned with a set of standards that professionalize the provider and empower the client. The time has come to ensure that IT services are delivered with a common goal and set of standards that clients can trust. Resources and Links:  https://join.itspc.ca https://www.linkedin.com/company/itspc https://twitter.com/itspcanada https://www.facebook.com/itspcanada   Sponsor Memo: Cisco Did you know Cisco helps Managed Services Providers directly? Know about the Cisco Partner Program? Focused on helping partners combine managed services expertise and service creation with innovative Cisco technology and proven go-to-market resources, there’s a program option for you. With provider pricing, MDF, and marketing resources coupled with Cisco’s leading technologies including Meraki, Duo, and Umbrella, learn more with the link right in the show notes.     https://lnkd.in/gsydMya   
Skill gap, tools complexity, alert fatigue, and other market challenges have become increasingly difficult to navigate in the MSP space. And for those with limited resources, these obstacles will continue to inhibit successful customer service.   In this exclusive interview, Host Karl spoke with Bitdefender's Erin Meyers and Jadon Montero in response to these growing issues and how MDR Foundations look to act as its solution.     Erin has been in the technology industry for over a decade, beginning in Public and Analyst Relations before transitioning to her true passion, product marketing. As Senior Manager, Product Marketing at Bitdefender, Erin focuses on all things Managed Detection & Response (MDR) and is responsible for developing messaging, positioning, and go-to-market strategies that reflect the voice of the customer and convey the true value-props of managed cybersecurity services. Before joining Bitdefender, Erin was a product marketer at Expel, focusing on MDR, threat hunting, and partner integrations.  Jadon is a product manager who specializes in bringing new technologies to market, including a SOAR platform at Rapid7 and a Cloud Attack Surface Management Product at Censys. He recently created Rapid7's Active Response capability for their MDR service, ensuring expeditious remediation in the case of an incident. As a Senior Director of Product Management at Bitdefender, Jadon is the product leader of the MDR service. Jadon is a Las Vegas native whose true joys in life are chicken wings, mezcal, and watching reality TV. Resources and Links: For more information, visit https://www.bitdefender.com MDR Foundations for MSPs Datasheet: https://www.bitdefender.com/content/dam/bitdefender/business/msp/Bitdefender-MDR-Foundations-for-MSPs-Datasheet_en.pdf MDR Datasheet: https://www.bitdefender.com/content/dam/bitdefender/business/products/managed-detection-and-response/Bitdefender-GravityZone-MDR-Datasheet-en.pdf Sponsor Memo: Linode Linode – a top Infrastructure as a Service provider has resources specifically for helping MSPs explore  the alternative cloud. Discover this growing market: one of the best-kept secrets in building a scalable, thriving, modern Managed Service Provider business. Learn about the cloud provider landscape, improving KPIs, security, and more in Linode's free ebook, The MSP's Guide to Modern Cloud Infrastructure, available now. This resource and more at linode.com/mspradio.   :-)  
Host James chats with Angela Schroeder. Angela is an entrepreneur, author, speaker, coach, connector, and life-long learner. Angela is passionate about empowering people to live courageously and developing phenomenal cultures and teams.  With over 25 years of experience in launching and growing businesses, record-breaking sales, leading highly successful teams, and developing phenomenal cultures, Angela has learned it all starts with leading yourself well. Angela has trained thousands of business owners, teams, and individuals globally on growing your mindset, growing your business, and growing your life. Author of the Courageous Mind Founder Courageous Strategies & Solutions.  We empower business professionals to operate in their unique genius and delegate everything else using a virtual team so that by focusing on what matters most they can grow their businesses and their lives exponentially faster. Resources and Links: www.thecourageousmind.com @angelabangsschroeder on all platforms Sponsor Memo: Agile Blue  AgileBlue is a 24/7 SOC, XDR and SOAR providing managed breach protection including monitoring,  detection, and automated response to cloud, networks, and endpoints.    Helping MSPs build their cyber business while increasing gross margins, ARR and stickiness. AgileBlue’s  partner program engages, enables, supports, and rewards your business growth with a white-labeled  security dashboard, pooled pricing, marketing collateral, and purpose-built sales content.   A 24/7 extension of your team, learn more at agileblue.com 
Host Karl chats with Richard Tallman & Michael Reeves of Bitdefender.  Richard Tallman is a 20+ year veteran in the technology industry merging the physical & virtual worlds under one umbrella. At Bitdefender, he manages Global Cloud Markets & Managed Service Providers (MSP) working directly with the Remote Monitoring & Management (RMM) Platforms and Cloud & Distribution Marketplaces. Prior to Bitdefender, Richard led the charge at some of the biggest technology companies in the world to streamline and secure customer and partner application enhancements to the cloud for both on and off premise solutions. When not at work he enjoys spending time with his wife and two children while sharing his love of beach volleyball, mountain biking and surfing.  Michael Reeves is the CISSP - Technical Director, Cloud & MSP at BitDefender. With over 22 years in the industry, Mike is a true pioneer of cloud security. His ability to translate engineering concepts to a business audience is unmatched. He enjoys spending time with his family, playing bass guitar, and four wheeling in his Jeep - especially at the same time!   Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, business, and government environments, Bitdefender is one of the industry’s most trusted experts for eliminating threats, protecting privacy and data, and enabling cyber resilience. With deep investments in research and development, Bitdefender Labs discovers over 400 new threats each minute and validates around 40 billion daily threat queries. The company has pioneered breakthrough innovations in antimalware, IoT security, behavioral analytics, and artificial intelligence, and its technology is licensed by more than 150 of the world’s most recognized technology brands. Launched in 2001, Bitdefender has customers in 170+ countries with offices around the world.  In this edition of SMBCP, we briefly overview the current threat landscape for MSPs and SMBs and how these segments are impacted by the current market trends.  Skills gap, complex tooling, alert fatigue, insufficient or poor onboarding all lead to slow provisioning and license restrictions. Richard and Michael discuss how an MDR service can address these struggles.  Resources and links:  https://www.bitdefender.com Blog: MDR—What is it and Why Should SMBs Care? https://businessinsights.bitdefender.com/mdr-what-is-it-and-why-should-smbs-care Article (MSPs): 10 Things MSPs Should Know About Cybersecurity Insurance https://connect.comptia.org/blog/10-things-msps-should-know-about-cybersecurity-insurance    
Host Karl chats with Eveline of airSlate. airSlate is a Boston-based technology company specializing in no-code automation solutions, specifically in no-code document workflow automation, eSignature services, and document management.  Eveline leads special projects at airSlate, including partner programs for MSPs as well as the airSlate Academy with a mission to educate and empower a community of people that are passionate about workflow process automation. Eveline is a managing partner at One Way Ventures, a seed-stage venture capital fund investing in exceptional immigrant entrepreneurs. Previously, she was a director at Techstars, a mentorship-driven startup accelerator based in Boston. At Techstars, Eveline along with her team sourced, invested, and nurtured over 50 prominent startups. Eveline is also the former CEO of leading media company Ekonomika, having launched several popular websites including delo.ua, the most quoted business portal in Ukraine. Prior to Ekonomika, Eveline was CEO of high-tech startup APCT, winner of the second annual "Silicon Valley Open Doors" contest in 2006. Before moving to Ukraine, Eveline worked for 10 years as an engineering associate on several multi-million dollar projects for the top industrial gas company Praxair, Inc.     Sponsor Memo: Cisco   Did you know Cisco helps Managed Services Providers directly? Know about the Cisco Partner Program? Focused on helping partners combine managed services expertise and service creation with innovative Cisco technology and proven go-to-market resources, there’s a program option for you. With provider pricing, MDF, and marketing resources coupled with Cisco’s leading technologies inculding Meraki, Duo, and Umbrella, learn more with the link right in the show notes.     https://lnkd.in/gsydMya :-)
Host Karl welcomes back Toby Nangle, the Global Director, Channels and Partnership at Field Effect to talk about a new white paper highlighting partner success with Field Effect. You can catch up on Toby's first podcast with us here:  https://www.smbcommunitypodcast.com/2022/01/field-effect-on-changing-security-requirements-for-msps/ On today's show, Toby and Karl delve into the latest in cybersecurity and its changing environment.  Since our last conversation, activity in the cybersecurity space has changed drastically as the conflict in Ukraine continues to shake the globe.  Toby and Karl discuss how FieldEffect and other cybersecurity vendors are navigating the emerging threats and how their services are adapting to this everchanging platform.     Karl also had the chance to ask Toby about the White Paper, prepared by Aite Novarica. In the White Paper, Aite Novarica surveyed five, random partners of FieldEffect to learn about their experience so far with the company.  Toby summarizes for us the conclusion of Aite Novarica's finds. Download the whitepaper here: https://hubs.li/Q01dCmGZ0   Resources and Links:  Field Effect Website: https://fieldeffect.com  Follow Field Effect on LinkedIn: https://www.linkedin.com/company/field-effect-software/  Follow Field Effect on Twitter: Field Effect (@fieldeffectsoft) / Twitter   Sponsor Memo: Linode   Linode – a top Infrastructure as a Service provider has resources specifically for helping MSPs explore the alternative cloud. Discover this growing market: one of the best-kept secrets in building a scalable, thriving, modern Managed Service Provider business. Learn about the cloud provider landscape, improving KPIs, security, and more in Linode's free ebook, The MSP's Guide to Modern Cloud  Infrastructure, available now. This resource and more at linode.com/mspradio   :-) 
Host Karl speaks with Frank Raimondi of IGI Cyberlabs.  Frank currently is the VP of Channel Development for IGI CyberLabs, a MSP focused tool that delivers complete visibility of your network, real-time discovery of devices, and prioritization of security gaps (vulnerabilities). Recent and past consulting clients include start-ups and established companies, including among others: Intel, ECS, CompTIA, ATTO Technology, Absolute Software, Higher Ground Gear, Chargifi, Kickpost, Vedamo, VidBid & MarketStar. Additionally, Frank was a national board member of the non-profit Community Health Charities (www.healthcharities.org), a guest lecturer at UC Davis, and provides additional marketing and business development support to other non-profits. He also participates as a Faculty member for CompTIA, presenting at industry conferences on their behalf, and most recently is a member of the Washington County (OR) Medical Reserve Corps, actively participating in the Covid-19 vaccine rollout. Resources and Links:  https://nodeware.com/events https://nodeware.com/blog     Sponsor Memo: Egynte Are you still using on-prem file servers and VPNs to share files with remote workers? Egnyte is a business class cloud sharing solution that works more like your on-prem server than other solutions.  With a security first approach to file sharing and collaboration, Egnyte offers multiple options for sharing files and collecting files from outside sources. And do it all addressing data governance and compliance.  Want to learn more? Check out  Egnyte.com/mspradio, and when you do, tell them we sent you. 
Host James speaks with Jeff Nevins and Josh Wittman of Simeon Cloud. Jeff has worked in roles ranging from architecture and implementation of complex solutions to building and leading technology organizations. His experience leading teams in software development, cloud engineering, and IT architecture, combined with his passion for automation has led Jeff to found Simeon Cloud, the leading Microsoft 365 configuration management solution. Josh has always been driven by automation and champions the notion that every minute spent doing a repetitive task is a minute not spent growing your business. Josh currently serves as co-founder and chief operating officer of Simeon Cloud. Prior to launching Simeon, Josh worked at American Express, supporting the chief marketing officer with thought leadership and analysis of the company’s sponsorships and marketing investments. Josh began his career working in the capital markets. He received his Bachelor of Science in Applied Economics and Management from Cornell University. In his free time, he enjoys hiking and surfing along the coast of California.   Microsoft 365 has become a best-in-class solution for SMBs. Companies are rapidly adopting Microsoft's suite of collaboration, productivity, and security tools. However, MSPs have no way of managing their client's tenants in a streamlined or standardized way. Settings and policies are scattered across numerous portals. There is no ability to have a single baseline configuration across portals and tenants. That's where Simeon Cloud comes in. We are the first multi-tenant configuration solution that scales and standardizes the management of M365 tenants. We specialize in automated deployments and ongoing baseline management of O365, Azure AD, and Intune configurations.   Resources and links: https://www.simeoncloud.com/ https://twitter.com/simeoncloud https://www.linkedin.com/company/simeon-cloud/     Sponsor Memo: Huntress  Remember Huntress? The cyber startup that helps MSPs detect footholds and persistent malware? If you haven’t checked out their platform recently, it might be time for a fresh look. Over the past two years, Huntress has added a ton of new features and functionality to its managed security platform—including EDR capabilities, a powerful next-gen antivirus, ransomware detection and much much more. The company is on a mission to secure the 99%—those small and mid-market businesses being served by MSPs and IT resellers. Visit huntress.com/mspradio  to learn more about their latest innovations and how they can help you continue growing your security practice. Or, ready to start a free, 21 day trial? Visit huntress.com/mspradio to start today.  
Host Amy speaks with Heather Johnson Heather Johnson, MBA, has her background in business consultation and senior leadership. She co-founded Gozynta in 2018 and became their Chief Operating Officer. Since her arrival, she has developed and executed a successful marketing plan; created a knowledge base; and built a support and sales department. Heather recently became the Vice President of the National Society of IT Service Providers and is their Committee Liason. Prior to coming to Gozynta, Heather was a co-organizer of the 2015 and 2016 President's Interfaith and Community Service Campus Challenge at the White House which had over 10,000 attendees. She worked with a remote team of organizers from the Department of State, Department of Education, and Georgetown University. As an extension of the President's Challenge, she organized and led a trip to Southeast Asia.  Heather was the Human Resource Director of a graduate school for five years where she organized a successful fundraising art and music festival.   Resources & Links  https://www.linkedin.com/in/heather-johnson-gozynta/ www.gozynta.com And we are launching Gozynta Payments www.gozynta.com/payments     Sponsor Memo: Cisco Did you know Cisco helps Managed Services Providers directly? Know about the Cisco Partner  Program? Focused on helping partners combine managed services expertise and service creation with innovative Cisco technology and proven go-to-market resources, there’s a program option for you. With provider pricing, MDF, and marketing resources coupled with Cisco’s leading technologies including Meraki, Duo, and Umbrella, learn more with the link right in the show notes.     https://lnkd.in/gsydMya   
Host Karl speaks with Gil Cargill of Cargill Consulting.  Today we discuss coaching and consulting in Sales Process Managment.  "The sales function of an IT company must provide predictable NEW revenue. The owner who masters sales management is the owner that will continue to flourish." - Gil Cargill  Resources and links: www.salesmanagementmastery.com     Sponsor Memo: AgileBlue AgileBlue is a 24/7 SOC, XDR and SOAR providing managed breach protection including monitoring, detection, and automated response to cloud, networks, and endpoints.    Helping MSPs build their cyber business while increasing gross margins, ARR and stickiness. AgileBlue’s partner program engages, enables, supports, and rewards your business growth with a white-labeled  security dashboard, pooled pricing, marketing collateral, and purpose-built sales content.   A 24/7 extension of your team, learn more at agileblue.com     :-)
Host Karl interviewed Susanne Tedrick. Susanne is a Cloud Infrastructure Specialist for Azure. She's also a published author, and President of CompTIA's Advancing Tech Talent and Diversity executive council. The conversation covers all of those topics: Susanne's book (Advancing Women in Tech), diversity in the IT workspace, an right-sizing Azure cloud services.  Susanne's speciality at Microsoft is supporting professional sports teams and leagues. Leagues are clearly at the enterprise level with one set of challenges. Teams are generally more in the SMB space, often as small as twenty actual users.     Sponsor Memo: Egnyte  Are you still using on-prem file servers and VPNs to share files with remote workers? Egnyte is a business class cloud sharing solution that works more like your on-prem server than other solutions.  With a security first approach to file sharing and collaboration, Egnyte offers multiple options for sharing files and collecting files from outside sources.And do it all addressing data governance and compliance.  Want to learn more? Check out Egnyte.com/mspradio, and when you do, tell them we sent you.  :-)  
Host James speaks to Alex Farling on the QBR Process.  As a recovering MSP owner and co-founder of Lifecycle Insights, Alex is working with hundreds of MSPs to help them automate the QBR process and deliver actionable information to their clients.  Resources and links:  https://lifecycleinsights.io https://www.linkedin.com/in/alexjfarling/      Sponsor Memo: Acronis Are you still relying on a frustrating patchwork of legacy solutions? Modernize your cybersecurity and  data protection with Acronis Cyber Protect Cloud. It’s a single solution that combines backup, anti-malware, and endpoint protection management. As an MSP, you can easily improve clients’ security posture, eliminate complexity, and generate more recurring revenue. Learn more about Acronis Cyber  Protect Cloud at Acronis.com. 
Host Karl chats with Bob Coppedge on his book The MSP’S Survival Guide to Co-Managed IT Services Bob has written the only two books on the topic of Co-Managed IT services and has helped numerous MSP's improve their Co-Managed pratices.   Resources and links:  https://Simplex-IT.com https://CoMITs4MSPs.com https://www.youtube.com/channel/UCrAQXmClGb2X6GH1WgaNyZA   --- --- ---  Sponsor Memo: SBTTC This podcast is sponsored by the Small Biz Thoughts Technology Community. Check us out at www.SmallBizThoughts.org Forms, templates, and checklists are just the start. Our Community includes ALL of the best-selling books on managed services in all available formats, plus free training, members-only programs, and the best business training available to managed service providers anywhere. Plus, we have weekly live members-only Zoom calls. The average member saves more than 200% of their membership cost each year. We are totally dedicated to YOUR success.  Just because you're in business for yourself doesn't mean you have to go it alone. Join us today at www.SmallBizThoughts.org :-)
Host Karl speaks with Jeffery Ponts.   Jeffery is COO and Co-Founder of Datatel Solutions Inc (www.datatelsolutions.com) which was founded in early 2003. Jeffery has more than 30 years in the telecom business, the past 19 as an entrepreneur.    Jeff and his business partner, Daniel Langton, have grown Datatel Solutions into a national entity. He has more than 30 years of telecom and technology industries experience covering telecom master agency, and software development/integration.   He has spent the vast majority of his career focused on channel development, sales and management. Jeff has held many industry association positions including the President of the Technology Channel Association (TCA), many previous council and community seats with CompTIA, and currently sits on the executive council of Advancing Women in Technology., he also Co-Founded software development, and ISV firm Concordus Applications (www.concordusapps.com) in 2011. Concordus specializes in Integration, IoT, mobile solutions, and financial technologies.   Resources and links: www.datatelsolutions.com     --- --- ---  Sponsor Memo: PCMatic  PC Matic — Endpoint Security built on a zero trust/default deny foundation  Finally - a light weight, simple to deploy & easy to manage approach to application allowlisting. The perfect compliment to your current security stack.  No minimums and no annual contracts.     Find out more about PC Matic by  visiting PCMatic.com/MSP today.      :-)
Host Karl chats with Dave Sobel from MSP Radio and The Business of Tech (and the Killing IT podcast).   Dave is regarded as a leading expert on IT and managed services, cloud computing, and virtualization, and is a featured speaker at industry events including Channel Partners, Microsoft Worldwide Partner Conference, IT Nation, SITS London, and as a CompTIA trainer at multiple events, and is often quoted in business and technology publications.   Dave started his career as a consultant to Fortune 500 companies, as well as a product developer and designer. He owned and operated a IT Solution Provider and MSP for over a decade, both acquiring other organizations and eventually being acquired.   Since his MSP experience, he has worked for multiple vendors at such companies as Level Platforms, GFI, LogicNow, and Solarwinds, leading community, event, marketing, and product strategies, as well as several M&A activities.     Resources and links: MSP Radio: https://www.mspradio.com/ Killing IT Podcast: https://killingit.smallbizthoughts.com LinkedIn: https://www.linkedin.com/in/davesobel/ --- --- ---  Sponsor Memo: Cisco  Did you know Cisco helps Managed Services Providers directly? Know about the Cisco Partner Program? Focused on helping partners combine managed services expertise and service creation with innovative Cisco technology and proven go-to-market resources, there’s a program option for you. With provider pricing, MDF, and marketing resources coupled with Cisco’s leading technologies inculding  Meraki, Duo, and Umbrella, learn more with the link right in the show notes.     https://lnkd.in/gsydMya      :-)      
Host Karl caught up with three c-level folks from CWell Marketing: Lane McDowell – CEO /Head of Customer Success at Cwell Marketing Owned and Operated IT Service Business for 9 years in the Northern IL area. Through trials and tribulations and lots of marketing dollars spent, they were able to crack the code on Intent based marketing for MSPs. After he sold his MSP, he knew he still wanted to work in the MSP space, so he and Shon took their passion for marketing and the process that made us so successful and shared it with the world.  Shon Corwell – From the Atlanta, Ga region. Worked in IT for 13 years and always have done marketing on the side. Lane and I paired up to start our own MSP and learned a lot on the way. Ryan Baudoin - From New Orleans, Louisiana. Avid traveler and Over 10 years in Sales in the IT industry with Cisco and Meraki before coming on as Director of Sales for CWell Marketing. These former MSP owners turned marketing gurus finally cracked the code on marketing IT services to the general public. Resources and links: cwellmarketing.com www.linkedin.com/company/cwellmarketing IG: @cwellmarketing FB: @cwellmarketing     Sponsor Memo: Linode – a top Infrastructure as a Service provider has resources specifically for helping MSPs explore  the alternative cloud. Discover this growing market: one of the best-kept secrets in building a scalable,  thriving, modern Managed Service Provider business. Learn about the cloud provider landscape,  improving KPIs, security, and more in Linode's free ebook, The MSP's Guide to Modern Cloud  Infrastructure, available now. This resource and more at linode.com/mspradio.      :-)    
Host Amy speaks with the Zack Fair on web filtering with SafeDNS. Zack is the Business Development Manager at SafeDNS and an IT enthusiast SafeDNS breathes to make the internet safer for people all over the world with solutions ranging from AI & ML-powered web filtering, cybersecurity to threat intelligence. Moreover, SafeDNS strives to create the next generation of safer and more affordable web filtering products.   Resources and links: www.safedns.com https://blog.safedns.com/   Did you know that the average MSP spends 10 hours manually inputting accounting data each week?  That time is 120 prospect calls, a month’s worth of the Business of Tech, or building an entire lego death  star. Gozynta Mobius can make your life easier through accounting automation. Automatic sync of  invoices, expenses and inventory from ConnectWise Manage into QuickBooks Online in just a single click  of a button.    With onboarding, direct support, and regular feature releases, Gozynta is a family owned company dedicated to making software suck a little less each day. Visit us at g-o-z-y-n-t-a dot com  :-)
Host Karl speaks to Charles Preston on Human Risk Managment (HRM), Security awareness training, amd simulated phishing.  Charles Preston is the CEO & Founder of usecure, the Human Risk Management (HRM) solution that is transforming the way MSPs strengthen their clients' human security posture. With a wealth of experience in selling technology solutions to SMBs, Charles has amassed a number of key sales tips and insights to help run a successful IT business. Resources and links:  www.usecure.io Blog linking to usecure new 2022 guide: https://blog.usecure.io/free-ebook-the-2022-guide-to-reducing-human-cyber-risk Sponsor Memo: This podcast is sponsored by the Small Biz Thoughts Technology Community. Check us out at www.SmallBizThoughts.org. Forms, templates, and checklists are just the start. Our Community includes ALL of the best-selling books on managed services in all available formats, plus free training, members-only programs, and the best business training available to managed service providers anywhere. Plus, we have weekly live members-only Zoom calls. The average member saves more than 200% of their membership cost each year. We are totally dedicated to YOUR success.  Just because you're in business for yourself doesn't mean you have to go it alone. Join us today at www.SmallBizThoughts.org. :-)    
Comments (2)

Michael Bayless

I agree Manny. When we do projects the majority is done in piecemeal with limited downtime so you can just have anyone work it as they have time.

Nov 30th
Reply

Michael Bayless

A good way to setup your queue is by creating three buckets. 1. Emergency; 2. Repair; 3. Maintenance/Projects You have to define what these look like. From here, you either have a tech or two for each of these buckets or anyone can take a ticket from any bucket. Once someone touches a ticket they either finish it or work what they can then move it back to the correct queue. this can be the same queue or a different queue. Either way it now restarts in the F.I.F.O. processes.

Nov 30th
Reply
Download from Google Play
Download from App Store