STR Data Lab™ by AirDNA

Doubling your property management portfolio is one thing. Doubling it while maintaining top-tier guest reviews is another. In this episode of The STR Data Lab, Jamie Lane sits down with returning guests Joe and Max Bachmeier, whose property management business grew from roughly 120 to 260 listings in just 12 months—while remaining among the highest-rated property managers in the country. They break down what actually drove that growth, from consistent local marketing and referrals to building a team capable of scaling the operation without sacrificing the guest or owner experience.A major theme of the conversation is scaling intelligently rather than simply scaling quickly. Joe and Max explain how they use their “three C’s”—cash, care, and communication—to stay focused on what owners value most, while keeping guests, owners, and their team as three equally important priorities. They also share how AI and automation have changed their approach to guest communication, operations, and revenue management, allowing their team to spend less time answering repetitive questions and more time solving the issues that can have the biggest impact on guest satisfaction.The Bachmeiers also dive into what it takes to compete in an increasingly sophisticated STR market. From redesigning properties around specific guest demographics to using technology to identify listing-level revenue opportunities, they share practical lessons for property managers approaching the 100+ listing mark. Throughout it all, their philosophy remains consistent: build the right team, stay close to your market, and don't let growth come at the expense of quality.You don’t want to miss this episode!Key TakeawaysScale your team before you scale your portfolio. Build a management structure where team members can grow into new roles and train their replacements rather than making the founders the bottleneck.Use the “three C’s” to understand owner priorities: cash, care, and communication. Identify what matters most to each owner and build your service around it.Let AI handle the repetitive work—not the relationship. Automating routine guest questions can free staff to focus on complicated issues and guests who need more hands-on attention.Stay local as you grow. The Buchmeiers have continued concentrating their business primarily in Fredericksburg and Austin rather than expanding indiscriminately into new markets.Invest strategically in the property experience. Thoughtful design, distinctive amenities, and targeting a specific guest demographic can help a property stand out as competition increases.Sign up for AirDNA for FREE 👇https://bit.ly/4j6s6qy —————Connect with Jamie on social mediaLinkedIn: https://www.linkedin.com/in/jamiehlane/  Twitter: https://twitter.com/Jamie_Lane—————Connect with Bach Bros Property ManagementWebsite: https://www.bachbrosproperties.com/Instagram: https://www.instagram.com/bachbrosproperties/Facebook: https://www.facebook.com/bachbrosproperties/—————Connect with AirDNA on social media:Instagram: https://instagram.com/airdna.coLinkedIn: https://www.linkedin.com/company/airdna/Twitter: https://twitter.com/airdnaTikTok: https://www.tiktok.com/@airdna.co—————Episode 197

What does it take to scale a property management business without sacrificing the guest experience? For Steve and Kim Resnick, co-founders of HeavenlyRez and AirDNA’s 2026 #1 Property Managers, the answer starts with one principle: hospitality comes first. What began with managing their own Ocean City, New Jersey vacation rental evolved into a 100+ property operation built around five-star reviews, operational discipline, and a relentless focus on improving the guest experience.In this episode, Jamie Lane sits down with Steve and Kim to unpack the systems behind their growth—from centralized linen operations and three-point property inspections to interior design, proactive guest communication, KPI tracking, and the strategic use of AI. They also explain why they’ve chosen to stay focused on a single market, how they think about property-level ROI, and why scaling doesn’t have to mean letting service quality slip.Whether you’re managing a handful of properties or building toward a much larger portfolio, this conversation offers a practical look at how better processes, the right people, and a hospitality-first mindset can create a more scalable and profitable STR business.You don’t want to miss this episode!Key TakeawaysBuild systems before you scale. Standard operating procedures, clear accountability, and consistent processes can help maintain quality as your portfolio grows.Treat hospitality as the foundation. From proactive communication to 24/7 support, creating a great guest experience requires more than simply providing a clean place to stay.Centralize what you can control. HeavenlyRez’s decision to bring linens and consumables in-house gave the team greater consistency, quality control, and operational visibility.Use data and AI to improve—not replace—the human experience. AI can help identify trends in reviews, surface property information, and monitor KPIs while people remain responsible for meaningful guest interactions.Invest in the property experience. Thoughtful design, durable furnishings, smart bed configurations, and consistent amenities can improve marketability, guest satisfaction, and ultimately owner returns.Sign up for AirDNA for FREE 👇https://bit.ly/4j6s6qy —————Connect with Jamie on social mediaLinkedIn: https://www.linkedin.com/in/jamiehlane/  Twitter: https://twitter.com/Jamie_Lane—————Website: www.heavenlyrez.comInstagram: @heavenlyrezFacebook: HeavenlyRezTikTok: @heavenlyrez—————Connect with AirDNA on social media:Instagram: https://instagram.com/airdna.coLinkedIn: https://www.linkedin.com/company/airdna/Twitter: https://twitter.com/airdnaTikTok: https://www.tiktok.com/@airdna.co—————Episode 196

Revenue management is getting faster, smarter, and more accessible—but building the next generation of pricing technology comes with a surprising challenge: how do you get operators to trust the numbers? In this episode of The STR Data Lab, Chief Economist Jamie Lane sits down with AirDNA’s Data Science Manager Marc Moreno and Senior Product Manager Jordon Myers to go behind the scenes of building AirDNA’s new revenue management platform, Adapt.The conversation explores what AirDNA learned from hundreds of conversations with STR operators, including the surprising number of hosts still managing pricing manually and the widespread frustration with opaque pricing recommendations. Marc and Jordon explain why explainability became a core design principle, how millions of listings and noisy data shaped the modeling process, and why some of the most promising AI approaches had to be reconsidered. They also unpack how AI has fundamentally changed the product development process—from months-long handoffs to rapid prototyping, testing, and iteration with real users.Looking ahead, the team discusses where revenue management is headed as AI agents, APIs, and new data interfaces become more common. The future may not be about forcing operators into another dashboard—it could be about making reliable revenue management data and recommendations accessible wherever operators already work.You don’t want to miss this behind-the-scenes look at how the future of STR revenue management is being built.Key TakeawaysTrust is just as important as accuracy. A pricing recommendation is only valuable if operators understand where it came from and feel confident acting on it.Clean data is the foundation of good pricing. With millions of listings across multiple channels, filtering noise and engineering the right signals can be just as important as the model itself.Events require proactive pricing. Rather than waiting for demand to appear in the data, revenue management systems need to identify external signals early enough to adjust pricing before bookings happen.AI is changing how products are built. Rapid prototyping and AI-assisted development allow teams to test ideas with real data and users much faster than traditional product-development cycles.The future may extend beyond the UI. As operators increasingly use AI agents, APIs, and their own internal tools, revenue management data needs to be accessible wherever decisions are being made.Sign up for AirDNA for FREE 👇https://bit.ly/4j6s6qy —————Connect with Jamie on social mediaLinkedIn: https://www.linkedin.com/in/jamiehlane/  Twitter: https://twitter.com/Jamie_Lane—————Jordon Myers - Senior Product Manager: https://www.linkedin.com/in/jordon-myers/Marc Moreno - Data Science Manager: https://www.linkedin.com/in/mmorenol/—————Connect with AirDNA on social media:Instagram: https://instagram.com/airdna.coLinkedIn: https://www.linkedin.com/company/airdna/Twitter: https://twitter.com/airdnaTikTok: https://www.tiktok.com/@airdna.co—————Episode 195

The short-term rental industry is entering a new phase—and the old playbook of growth at all costs may no longer be the answer. In this episode of The STR Data Lab, Jamie Lane sits down with Annie Holcombe and Alex Husner, to unpack how the industry has evolved, what operators have learned from the post-COVID growth boom, and why professionalism isn't necessarily about managing hundreds of properties. From individual hosts to large property managers, success increasingly comes down to building sustainable operations, delivering great guest experiences, and understanding what actually drives profitability.The conversation also dives into some of the biggest forces reshaping the industry: AI, property management technology, local vs. national brands, and the changing relationship between operators and OTAs. Alex and Annie share their perspectives on where AI is already making an impact, why smaller operators may actually be better positioned to adopt new technology, and how property managers can balance direct bookings with the reach of OTAs and emerging AI-driven search. They also explore what professionalization really means—and why the industry needs to do a better job of bringing newer and smaller operators into the broader conversation.The future of STR is changing quickly—and you don’t want to miss this episode!Key TakeawaysGrowth isn't the only measure of success: Sustainable operations, stronger margins, and better owner and guest experiences can be more valuable than simply adding units.Professionalization is about fundamentals: Strong accounting, guest safety, consistent service, profitability, and intentional operations matter more than hitting a specific property count.AI adoption will depend on the operator: Smaller businesses may have an advantage because they can implement new tools without having to overhaul a massive existing tech stack.Local expertise still matters: The future may be less about choosing between local and national models and more about combining local market knowledge with the efficiencies of scale.Marketing is becoming more complex: Operators need to think beyond individual OTAs and direct bookings, with SEO, reviews, social content, repeat guests, and AI-driven discovery all becoming part of the demand-generation strategy.Sign up for AirDNA for FREE 👇https://bit.ly/4j6s6qy —————Connect with Jamie on social mediaLinkedIn: https://www.linkedin.com/in/jamiehlane/  Twitter: https://twitter.com/Jamie_Lane—————Connect with Alex and Annie on social mediaAlex Husner, Founder and CEO of Directly Alex: https://www.linkedin.com/in/alex-o-husner%F0%9F%8C%8E-1844306/Annie Holcombe, Founder and CEO of Annie & Co. : https://www.linkedin.com/in/annie-holcombe-vrgal/Podcast page: https://www.alexandanniepodcast.com/—————Connect with AirDNA on social media:Instagram: https://instagram.com/airdna.coLinkedIn: https://www.linkedin.com/company/airdna/Twitter: https://twitter.com/airdnaTikTok: https://www.tiktok.com/@airdna.co—————Episode 194

The way travelers discover short-term rentals is changing—and the biggest shift may be happening before they ever visit Airbnb, Vrbo, or a property manager’s website. In this episode of The STR Data Lab, AirDNA Chief Economist Jamie Lane sits down with Jason Cincotta, co-founder of Kismet, to unpack how AI-powered search is reshaping travel discovery, how much revenue it may already be influencing, and why traditional attribution models could be missing a huge part of the picture.The conversation goes beyond the headline numbers. Jamie and Jason explore why AI-driven guests may convert at higher rates, why so much AI research happens “in the dark” without appearing in traditional analytics, and how the rise of AI could change the long-standing balance between OTAs and direct bookings. They also discuss what property managers and hosts can do today—from improving imagery and website experiences to making their property data easier for AI systems to understand.You don’t want to miss this episode if you want to understand where STR distribution is headed next.Key TakeawaysAI search is already influencing STR bookings. Traditional referral and UTM data may dramatically undercount the impact of AI-driven travel research.The travel “front door” is changing. Guests are increasingly using AI to research destinations, build itineraries, compare properties, and determine where they want to stay before visiting a booking platform.Direct bookings could gain an advantage. AI can potentially compare OTAs with direct channels and surface properties based on the individual traveler’s needs, preferences, and previous experiences.Your website still matters. More AI visibility only helps if your direct booking experience can convert the traffic. Strong imagery, compelling copy, mobile functionality, branding, and a seamless booking engine are becoming increasingly important.Make your property easy for AI to understand. Structured, accurate information about your homes—including amenities, imagery, availability, pricing, and other commercial data—can help ensure your inventory is discoverable in emerging AI-powered search environments.Sign up for AirDNA for FREE 👇https://bit.ly/4j6s6qy —————Connect with Jamie on social mediaLinkedIn: https://www.linkedin.com/in/jamiehlane/  Twitter: https://twitter.com/Jamie_Lane—————Connect with AirDNA on social media:Instagram: https://instagram.com/airdna.coLinkedIn: https://www.linkedin.com/company/airdna/Twitter: https://twitter.com/airdnaTikTok: https://www.tiktok.com/@airdna.co—————Episode 193