Salesforce Spotlight

18 Episodes

Reverse

Agentic AI and the Human Advantage: How People + AI Will Shape the Future of Customer Success

2026-08-1419:09

In this Salesforce Spotlight episode, Vanessa Gentile sits down with Roberto Galdo, Chief Performance Officer at Merkle DACH where he leads customer success strategy and helps organizations achieve measurable business outcomes and maximize the value of AI and digital transformation.Highlights from this episode:✅ How AI is transforming the relationship between technology and people✅ What it means for customer success✅ How organizations can create trust and value in the age of autonomous agentsWant to learn more about Agentforce? Watch our demos.

From Data to Trust - Rethinking the Client Journey for Financial Services

2025-09-1014:52

In this episode our host Vanessa Gentile speaks with Florian Padberg, Head of Client Tech at Pictet Asset Management.Tune in to hear Florian Padberg talk about the journey from data to trust and how customer journeys in financial services are changing in the age of AI.What you'll learn in this episode:✅ What the digital transformation in B2B client engagement looks like✅ How AI can be used in financial industries and add value✅ How Pictet is empowering the human workforceMore about SalesforceDiscover our solutions for Financial Services: https://www.salesforce.com/eu/financial-services/LinkedIn: https://www.linkedin.com/company/salesforce/Connect with Florian Padberg:https://www.linkedin.com/in/florian-padberg-696388/

From Collaboration to Intelligence: How the World Economic Forum Is Building an Agentic Enterprise

2026-08-2825:54

In this Salesforce Spotlight episode, Vanessa Gentile sits down with Alicia Mazzarella, Head of Product - Intelligent Workplace at the World Economic Forum to explore their transformation from traditional collaboration to intelligent collaboration, powered by AI.Highlights from this episode:✅ Lessons learned from switching to a new technology on a global level✅ How Slack has transformed the way people work and collaborate✅ What it means to become an Agentic EnterpriseWant to learn more about Agentforce? Watch our demos.

Global Leadership in the Agentic Era

2026-06-2923:56

In this Salesforce Spotlight episode, Vanessa Gentile sits down with Keith Myers, CMO at TE Connectivity, who has built and scaled organisations across Europe, India, China and the US and who brings a unique engineering mindset to B2B strategy, leadership and innovation.Highlights from this episode:✅ What the “agentic era” means from the leadership perspective✅ What skills leaders will need to be successful in this era✅ How platforms like Salesforce can help scale human-agent collaborationNow available on Spotify, Youtube and Apple Podcasts.Follow us on LinkedIn for future episodes.Want to learn more about Agentforce? Watch our demos.

Power Global Impact Through Digital Transformation

2026-05-1919:34

In this Salesforce Spotlight episode, we sit down with Adina, Head of Digital Transformation at Gavi, one of the world’s most impactful global health organisations to learn how they are driving impact at scale with new solutions and AI.Highlights from this episode:✅ How Gavi improved their grants management with a new solution from Salesforce✅ How AI and agents are being used in the day-to-day work at Gavi✅ What is takes to scale digital transformation in a complex global ecosystemNow available on Spotify, Youtube and Apple Podcasts.Follow us on LinkedIn for future episodes.Want to learn more about Agentforce? Watch our demos.

#box-pro-ellipsis-179017241107569{-webkit-line-clamp:2;}Salesforce Spotlight