Salon Conversation with Lisa Conway

Let’s get one thing straight - your salon clients are not “theirs.” They don’t belong to Suzie, Sarah, or whoever’s holding the tail comb today. They belong to your business.In this episode, Lisa breaks down why letting your team believe clients are theirs is like handing them the keys to your bank account. She shares how this quiet problem eats away at your business like white ants and how a few smart, honest conversations can save your client base (and your sanity).If you’ve ever lost a team member and watched clients walk out behind them, this is a must-listen.I am finishing my 2026 Salon Sucess Playbook - The 5 One's Every Salon Pro Should Know. If you would like an advance copy please email lizzie@zingcoach.com.au and she will send it to you for FREE when it's ready.

When someone leaves your salon, spa, or clinic, it can feel personal - but it doesn’t have to derail your business.In this chapter of Your Salon Team, Lisa shares the truth about why people really leave and how to respond like a confident salon owner, not a heartbroken teenager.In this episode you’ll learn:✅ Why it’s not always about you (even when it feels like it is)✅ How overpaying can turn great team members into lazy cats✅ How to lead with honesty and stop lying to yourself✅ Why a weekly meeting can save your culture (and your sanity)Losing people is part of the game. How you handle it is what sets you apart.I am finishing my 2026 Salon Sucess Playbook - The 5 One's Every Salon Pro Should Know. If you would like an advance copy please email lizzie@zingcoach.com.au and she will send it to you for FREE when it's ready.

This isn’t just another pep talk. The 5 Ones are the five simple, powerful actions that separate the salons that struggle from the salons that soar.In this episode, Lisa introduces the foundational framework behind her signature program - Salon Team Machine. She breaks down how these five pillars turn quiet team members into confident, client-attracting, result-producing professionals.It’s not magic - it’s focus, and it works.I am finishing my 2026 Salon Sucess Playbook - The 5 One's every salon Team member should know. If you would like an advance copy please email lizzie@zingcoach.com.au and she will send it to you for FREE when it's ready.

Let’s talk truth: your salon’s culture will make or break your business. In this episode, Lisa gets real about what culture actually means — and it’s not beanbags and team lunches.From tackling tough conversations (yes, even garlic breath) to holding boundaries, Lisa shares the real-world culture principles that every salon, spa, and clinic needs. Learn how to stop repeating yourself, empower your team to take initiative, and finally build a salon that runs without you on the end of the phone every five minutes.Next week we kickoff the Salon Team Machine - imagine having your team supercharged for the Christmas rush... https://salonteammachine.com/

Ever feel like your team’s success is hit and miss? It’s not luck — it’s focus. In this episode, Lisa shares her tried-and-true “5 Ones” - the five things every salon, spa, and clinic team member needs to know to move the needle.Lisa breaks down how to attract the right clients, convert them with confidence, and deliver remarkable results that keep them coming back. These five foundations have helped thousands of stylists and therapists build real momentum in their columns - without the salon owner having to spoon-feed them.If you want your team to step up, this is where it starts. Lisa is delivering the 5 One's directly to Salon Team members over the next 6 weeks so they are supercharged for the Christmas rush. If you would like your team trained by the best just go to https://salonteammachine.com/

Like it or not, as a salon owner you’re going to find yourself doing a little “parenting.” Not in the tuck-them-into-bed sense, but in the guidance-and-boundaries sense. In this episode, in this episode Lisa shares the lessons she learned from her first boss, Sam, who quietly shaped her future with financial advice and firm boundaries.You’ll hear how to balance guiding your team with letting them stumble, why over-helping steals their self-esteem, and how setting clear limits saves you from exhaustion. Parenting your team is inevitable - doing it wisely is a choice.If you would like me to help 'parent' your team checkout my new progrtam salon Team Machine that starts in October here is the link. https://salonteammachine.com/

Sometimes the problem isn’t your clients, it’s your team. In this episode, Lisa lays down the truth about what it really means to "do your job" in the salon. If your team isn’t attracting their own clients, converting them to rebooked, and delivering an exceptional experience every single time, you’ll stay stuck filling their columns for them.Lisa explains the 5 Ones that transform team members from order-takers into confident professionals who attract, convert, and deliver and why this shift is the key to getting you out of the treatment room and into building a business that doesn’t depend on you.If you are interested in Lisa's Salon Team Machine program that kicks off soon you can check it out here: https://salonteammachine.com 

This week, we dive into one of my favourite topics from Your Salon Team - how to create a salon that’s completely free of negativity. Because let’s face it, a salon should be the place where joy, creativity, and connection flow - not gossip, drama, or bad vibes.In this episode, I’ll walk you through:How to set the tone for a fun, drama-free environment.Why negativity repels both clients and team members.Simple strategies to shift the energy when the vibe feels “off”.How to turn your salon into a space your clients can’t wait to return to.If you’ve ever had a toxic team member or a Debbie Downer drag the mood down, this one’s for you.  Let’s make your salon a place where both your team and your clients thrive.Also, if you are interetsed in my Salon Team Machine go to salonteammachine.com

Ever caught yourself doing the Meerkat - neck craned, watching your team like a hawk - because you’re terrified they might mess it up? In this chapter, I share why learning to “let them” (yes, like Mel Robbins says) is the secret to creating a genius team who can hold the fort even when you’re on holiday. This one’s for every salon owner who’s sick of being the safety net 24/7 and wants a team who can handle the big stuff without you hovering.If you want to checkout my new Salon Team Machine program that kicks off in October go to salonteammachine.comTo contact Lisa, just reach out to jess@zingcoach.com.au

This is a recording of my first Salon Mentor Team training that I did live with my client's team members, and its all about grading your client's.Some of you rocked up to this training thinking, “Ugh, why do I have to do this shit thing today?” - and that’s exactly where we begin. In this first Salon Mentor Team Training, I (yes, the loud, grey haired grandma in your corner) cut through the fluff and get real about what it takes to attract and keep the clients you actually love working with. We talk about A-grade clients - the ones who show up on time, rebook, buy products without a fuss, and actually make your day better instead of draining the life out of you. Spoiler alert: if you want them, you’ve got to become that person yourself. This episode is raw, cheeky, and painfully true at times. I share stories from my own salon journey - including my “ugly duckling to hottie patrotty” moment - and why honest conversations, gratitude, and boundaries are the secret sauce to building a book full of Brookes (aka dream clients). 👉 Whether you’re a salon owner or team member, if you’re sick of dealing with C- and D-grade clients who whinge, complain, and rock up late with a hot coffee in hand, this training is your wake-up call. Key Takeaways Not all clients are worth keeping - aim for A and B grade only.You attract who you are: if you want better clients, level up yourself first.Boundaries matter: rebooking is non-negotiable, lateness isn’t cute.Client experience is everything - it’s more than chairs and scissors.Gratitude and generosity build loyalty (and referrals).Vulnerability beats perfection: honesty helps the whole team grow. Your salon isn’t “different” - stop hiding behind excuses.Fill your book with “Brookes” - clients who energise, not drain you.Moisture Triangle PDF - http://bit.ly/4mOk7PP

In Chapter 12 of Your Salon Team, Lisa Conway gets real about targets. Everyone asks for them, but very few understand the why behind them. Are your team members just “missing numbers,” or is it really a service problem in disguise?Lisa shares her no-nonsense take on setting targets that actually work - and how to use them to inspire, not punish, your team. If you’ve ever struggled with staff “just not pulling their weight,” you’ll want to press play on this episode.MY OTHER FREE STUFFSalon Success Playbook https://salonsuccessplaybook.comFacebook https://www.facebook.com/lisaconwayzing/Instagram https://www.instagram.com/lisa.conway_/TikTok https://www.tiktok.com/@lisa_salonmentorMY BOOKSThe Naked Salon, Your Salon Team, and Your Salon Retail Are essential reading for Salon owners are available in Paperback or Audio at Amazon, Audible, Kindle or from my store. https://www.thenakedsalon.comTo contact Lisa, just reach out to jess@zingcoach.com.au

Later today I kick off my last Healthy, Wealthy & Kind Retreat for 2025 in Bali. After so many questions from last week’s guests (and more from you on social media), I decided to bare it all—the why, what, and how of my facelift. If you think that this is something you would be interested in just reach out via the link below. https://www.lisaconway.com.au/bedside Any questions, feel free to reach out to via jess@zingcoach.com.au Enjoy!

Today I am reading and explaining the 11th chapter of my second book, Your Salon Team titled "The Problem: Is it You or Them? Are You Being Too Flexible?"Here’s the truth bomb - you might be the problem. Yep, I said it. If your team’s taking the mickey, maybe it’s because you’ve been bending like a yoga instructor when you should be standing firm. Let’s talk about where to draw the line before your salon becomes a free-for-all.MY OTHER FREE STUFFSalon Success Playbook https://salonsuccessplaybook.comFacebook https://www.facebook.com/lisaconwayzing/Instagram https://www.instagram.com/lisa.conway_/TikTok https://www.tiktok.com/@lisa_salonmentorMY PAID STUFFLisa Conway's Reboot Your Salon 28-Day Challenge  https://salonreboot.com/MY BOOKSThe Naked Salon, Your Salon Team, and Your Salon Retail Are essential reading for Salon owners are available in Paperback or Audio at Amazon, Audible, Kindle or from my store. https://www.thenakedsalon.comTo contact Lisa, just reach out to jess@zingcoach.com.au

Whose job is it to bring in new clients? Here’s the truth—it’s everyone’s! From salon owner to team member, when you share the load, you double your chances to attract the right people. In this episode, I unpack simple, practical ways to grow your client base without the panic, the last-minute promos, or the “Sweaty Betty” stress. Tune in and discover how a referral program and a few smart systems can keep your chairs full and your salon thriving.MY OTHER FREE STUFFSalon Success Playbook https://salonsuccessplaybook.comFacebook https://www.facebook.com/lisaconwayzing/Instagram https://www.instagram.com/lisa.conway_/TikTok https://www.tiktok.com/@lisa_salonmentorMY BOOKSThe Naked Salon, Your Salon Team, and Your Salon Retail Are essential reading for Salon owners are available in Paperback or Audio at Amazon, Audible, Kindle or from my store. https://www.thenakedsalon.comTo contact Lisa, just reach out to jess@zingcoach.com.au

Today I am reading and explaining the tenth chapter of my second book, Your Salon Team. This book should be every Salon owners guide to finding, motivating and keeping an AMAZING team, that supports you on your journey towards 25 hours on the Salon floor each week. This week I close off registrations for my  Healthy, Wealthy and Kind Retreat in Bali at the end of August for Salon owners with ADHD, to check it out click this link. https://healthywealthykindretreat.comMY OTHER FREE STUFFSalon Success Playbook https://salonsuccessplaybook.comFacebook https://www.facebook.com/lisaconwayzing/Instagram https://www.instagram.com/lisa.conway_/TikTok https://www.tiktok.com/@lisa_salonmentorMY PAID STUFFLisa Conway's Reboot Your Salon 28-Day Challenge  https://salonreboot.com/MY BOOKSThe Naked Salon, Your Salon Team, and Your Salon Retail Are essential reading for Salon owners are available in Paperback or Audio at Amazon, Audible, Kindle or from my store. https://www.thenakedsalon.comTo contact Lisa, just reach out to jess@zingcoach.com.au

Today I am reading and explaining the ninth chapter of my second book, Your Salon Team. This book should be every Salon owners guide to finding, motivating and keeping an AMAZING team, that supports you on your journey towards 25 hours on the Salon floor each week. Why not checkout my upcoming Healthy, Wealthy and Kind Retreat in Bali at the end of August. https://healthywealthykindretreat.comMY OTHER FREE STUFFSalon Success Playbook https://salonsuccessplaybook.comFacebook https://www.facebook.com/lisaconwayzing/Instagram https://www.instagram.com/lisa.conway_/TikTok https://www.tiktok.com/@lisa_salonmentorMY PAID STUFFLisa Conway's Reboot Your Salon 28-Day Challenge  https://salonreboot.com/MY BOOKSThe Naked Salon, Your Salon Team, and Your Salon Retail Are essential reading for Salon owners are available in Paperback or Audio at Amazon, Audible, Kindle or from my store. https://www.thenakedsalon.comTo contact Lisa, just reach out to jess@zingcoach.com.au

So, here is one for the ladies and NO it's not a sex thing. It's all about how I busted my vagina and fixed it again! Needless to say this is a fun one. Also, I am about to shut the doors on my second Healthy, Wealthy and Kind Retreat in Bali at the end of August for those with ADHD. If you are interested check it out today!  https://healthywealthykindretreat.comBye for now,Lisa xMY OTHER FREE STUFFSalon Success Playbook https://salonsuccessplaybook.comFacebook https://www.facebook.com/lisaconwayzing/Instagram https://www.instagram.com/lisa.conway_/TikTok https://www.tiktok.com/@lisa_salonmentorMY PAID STUFFLisa Conway's Reboot Your Salon 28-Day Challenge  https://salonreboot.com/MY BOOKSThe Naked Salon, Your Salon Team, and Your Salon Retail Are essential reading for Salon owners are available in Paperback or Audio at Amazon, Audible, Kindle or from my store. https://www.thenakedsalon.comTo contact Lisa, just reach out to jess@zingcoach.com.au

Today I did my first Team Training Tuesday with the my client's teams and we had fun. I had great feedback from the Salon owners and their teams that I thought it would be a great YouTube. If this appeals to you I am running the Client Shift Workshop on the morning of Tuesday 29th July if you are in Australia (Monday 28th evening if you are in the USA). To register for this FREE workshop just click on the link below. See you in the Zoom room.https://thesalonmentors.com/2025-masterclassP.S. make sure you share this podcast with your team.

In this episode, I dive into the hot-button topic of client's not rebooking because they will book later online - I CALL BULLSHIT! Rebooking gives clients' access to your time whilst respecting it, no SMS or call to squeeze them in on a Saturday,  we all had those before... Rebooking is about reclaiming your time, training your clients to respect your boundaries, and creating the lifestyle you dreamed of when you opened your salon.It's only a month to my Healthy, Wealthy and Kind Retreat in Bali at the end of August, if you are intrigued then link is here https://healthywealthykindretreat.comBye for now,Lisa x MY OTHER FREE STUFFSalon Success Playbook https://salonsuccessplaybook.comFacebook https://www.facebook.com/lisaconwayzing/Instagram https://www.instagram.com/lisa.conway_/TikTok https://www.tiktok.com/@lisa_salonmentorMY PAID STUFFLisa Conway's Reboot Your Salon 28-Day Challenge  https://salonreboot.com/MY BOOKSThe Naked Salon, Your Salon Team, and Your Salon Retail Are essential reading for Salon owners are available in Paperback or Audio at Amazon, Audible, Kindle or from my store. https://www.thenakedsalon.comTo contact Lisa, just reach out to jess@zingcoach.com.au

Ever felt like running away from the salon chaos to just catch your breath? In this episode of Taking Time Away from the Salon, I share my own “I’ve hit the wall, and I need space” moment and guide you through how stepping back can reignite your passion and creativity, so you can come back stronger than ever. So if you are feeling inspired why not checkout my upcoming Healthy, Wealthy and Kind Retreat in Bali at the end of August the link is here https://healthywealthykindretreat.comBye for now,Lisa x MY OTHER FREE STUFFSalon Success Playbook https://salonsuccessplaybook.comFacebook https://www.facebook.com/lisaconwayzing/Instagram https://www.instagram.com/lisa.conway_/TikTok https://www.tiktok.com/@lisa_salonmentorMY PAID STUFFLisa Conway's Reboot Your Salon 28-Day Challenge  https://salonreboot.com/MY BOOKSThe Naked Salon, Your Salon Team, and Your Salon Retail Are essential reading for Salon owners are available in Paperback or Audio at Amazon, Audible, Kindle or from my store. https://www.thenakedsalon.comTo contact Lisa, just reach out to jess@zingcoach.com.au