Scaling UP! H2O

Venture beyond the confines of your comfort zone and embark on an exhilarating journey of personal growth and discovery, all through the power of public speaking. Are you prepared to embrace a challenge that promises to elevate both your professional path and life's trajectory? Our latest podcast episode is a resounding call to action, inviting you to step out of the ordinary and conquer the obstacles that hinder your progress. Picture this: a group of visionaries from The Rising Tide Mastermind, driven by their thirst for excellence, tuned in to the wisdom of Chris Anderson's masterpiece, TED Talks: The Official TED Guide to Public Speaking.  But they didn't stop at absorbing knowledge; they transformed Chris’ words into action. Fast forward to May 2023. Imagine a room filled with dozens of Mastermind Members ready to put their public speaking prowess to the ultimate test. Each Member presented on a topic they selected because it was important to themselves, and having that personal connection to the materials being presented shone through in their voices as they took the stage. Within this space, water professionals, much like you, embraced the TED Talk public speaking format, revealing their insights to an audience of peers and professionals. This dynamic event wasn’t just about sharing ideas; it was a celebration of pushing boundaries, fostering camaraderie, and nurturing growth. This special episode serves as a testament to what's attainable when you confront a fresh challenge, surrounded by kindred spirits who champion your triumphs. As a water treatment professional, you're no stranger to the transformative potential of processes, and this scenario is no exception. While you listen, keep in mind that the avenue to advancement often meanders outside of your comfort zone. Would you like to nominate a speaker from this episode for the illustrious TED stage? Your path to scaling up the water treatment industry begins below. ⬇️ Discover firsthand the heights achievable when determination meets unwavering support. It's an ode to what can be achieved when you set your intentions and lean on a supportive community to cheer you on toward greatness.   Timestamps Introducing this year’s Rising Tide Mastermind Live Event challenge [1:00] James Courtney The Importance of Global Fish Sustainability [22:00]  Mindy Petrocy Embracing Individuality and the Invisible Diagnosis [31:20]  Jill Cavano What are You Waiting For; Start Your Bucket List Today [38:20] Thomas Hardy It is never the right time to Volunteer [44:50] Brett Glenna Seeing The World with Chartreuse Colored Glasses [51:00] Connor Hanrahan Memento Mullet: The Story of Two Fish Learning to Swim [58:28] Closing Thoughts with Trace [1:08:00] Upcoming Events for Water Treatment Professionals [1:14:00] Periodic Water Table With James McDonald [1:15:30]   Nominate a Speaker from this episode to appear on the TED stage. It’s as easy as 1, 2, 3: Follow the instructions in THIS link to Nominate a Speaker to TED  Copy the Speaker’s professional profile, see links below, and paste the link into the “Please share a brief biography that includes information about this potential future TED speaker’s connection to their talk topic” section Copy this podcast episode link (scalinguph2o.com/325) in the “Please provide links to online video or audio featuring the proposed speaker” section *Don’t forget to click the “Submit” button in the bottom right once you’ve completed your Nomination.    Speakers professional profiles: James Courtney: in/james-courtney-cwt-leed-ap-379a6877 Mindy Petrocy: in/mindy-petrocy-71b84599 Jill Cavano: scrantonassociates.com/about_the_owner.html Thomas Hardy: in/thomas-hardy-3410b728 Brett Glenna: in/brettglenna Connor Hanrahan: in/connor-hanrahan-6a19021b   Connect with Scaling UP! H2O Email Producer: corrine@blackmore-enterprises.com Submit a show idea: Submit a Show Idea LinkedIn: in/traceblackmore/ Facebook: @H2OScalingUP YouTube: @ScalingUpH2O   Links Mentioned mulletparty.com The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies)   2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.   Books Mentioned The 7 Habits of Highly Effective People by Stephen Covey TED Talks: The Official TED Guide to Public Speaking by Chris Anderson   Periodic Water Table With James McDonald Some of these words are fun to say and impress your family and friends.  But back to the subject at hand, EDTA.  What is it used for?  What’s its chemical formula?  What does EDTA typically react with?  It’s called a chelant, but does the word chelant mean?  What are the advantages of using EDTA in a boiler water system?  What are some warnings and precautions with using EDTA in a boiler system?  What are the dangers of overfeeding EDTA?  What about underfeeding?  Does EDTA react stoichiometrically with cations?  What does this mean?  Is EDTA synergistic with any other water treatment chemistries, such as polymers and phosphates?  How do you test for EDTA?  What do the phrases free chelant, combined chelant, and total chelant mean?  Are there any other chelant alternatives to EDTA?  Do you use any treatment products that contain EDTA?  

Welcome to the Scaling UP! H2O Podcast. As water treaters, we have a multitude of tools at our disposal, but it's crucial to understand what we're testing for and how our tests work on a basic level. In this week's episode of Pinks and Blues, we're delving into the intricacies of water treatment by focusing on the difference between two important measurements: Total Dissolved Solids (TDS) and Conductivity. TDS and Conductivity are crucial metrics in water treatment, as they provide key information about the quality and purity of the water we're treating. However, many water treaters don't fully understand the nuances of these measurements, which can limit the effectiveness of their treatment methods. On this episode of Pinks and Blues, we'll explore the science behind TDS and Conductivity, and how these measurements can be used to optimize water treatment processes. Whether you're a seasoned water treatment professional or just starting out, you'll gain valuable insights and knowledge that will help you scale up your water treatment expertise. Bottom line: Get ready to expand your understanding of water treatment and join us as we explore the critical difference between TDS and Conductivity.   Timestamps Upcoming Events for Water Treatment Professionals [1:00] Periodic Water Table With James McDonald [4:30] Trace Blackmore answers your Pinks and Blues questions about the difference between TDS and Conductivity [6:00]   Quotes “Where you take the temperature really does matter.” - Trace Blackmore “The solution to pollution is dilution…or said another way ‘The solution to concentration is dilution’.” - Trace Blackmore “Calcium Carbonate (equation) - a water treater’s nemesis, because it impedes heat most often.”  - Trace Blackmore   Connect with Scaling UP! H2O Email Producer: corrine@blackmore-enterprises.com Submit a show idea: Submit a Show Idea LinkedIn: in/traceblackmore/ Facebook: @H2OScalingUP YouTube: @ScalingUpH2O   Links Mentioned The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea   2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.   Periodic Water Table With James McDonald You might already know that HEDP is a phosphonate, but what does that mean?  What does HEDP stand for?  What is its molecular formula? What percentage of HEDP is phosphate?  Is HEDP used for scale control, corrosion control, or both?  Is HEDP synergistic with anything else?  Does pH have an impact?  Can HEDP precipitate with anything?  If so, how might this be controlled?  Do oxidizing biocides, such as chlorine, have an impact upon HEDP?  How does this impact compare to that of other phosphonates?  Do you use any products with HEDP?  

Is there a magic plan to prepare for the CWT Exam? Can you sign up for the CWT exam and have enough time to study for it in as little as 12 weeks? Connor Hanrahan, the Technical Manager at IWE Industrial Water Engineering found a way that worked for him and his team to feel prepared for the CWT Exam, and all it took was a little planning. If you are looking for a strategy for studying for the CWT Exam, tips for taking the exam at the testing facility, ways you can mentally prepare for a 200-question exam, want to know what to expect prior to having the test in front of you, and numerous resources to help you study, this podcast episode is for you. Bottom line: Connor Hanrahan is going to give you the 12-week strategy for taking the CWT Exam.   Timestamps Trace Blackmore invites all water treaters around the world to scale up on knowledge together [1:00] Upcoming Events for Water Treatment Professionals [5:30] Interview with Connor Hanrahan, Technical Manager at IWE [10:00] Lightning round questions [1:04:00] Are you intentionally putting yourself in environments and situations that help you to get better? [1:08:00] Periodic Water Table With James McDonald [1:21:00]   Quotes “Water is where my passion, my source of living, and something the world needs intersects.” - Connor Hanrahan “I love water chemistry. The more I learn, the less I know. I’m always opening new fields of questions.” Connor Hanrahan  “Water is endlessly complex, in a beautiful way.” Connor Hanrahan “I'll be honest, the CWT Exam was harder than I expected. It is pretty tough, they do not joke around.” Connor Hanrahan “Training maintains an excellent organization.” Connor Hanrahan “The CWT does such a good job of setting a bar right for water treatment excellence.” Connor Hanrahan “My CWT experience was challenging and extremely worthwhile.”- Connor Hanrahan   Connect with Connor Hanrahan Phone: 505-280-0561 Email: connorphanrahan@gmail.com Website:  Industrial Water Engineering Website: mulletparty.com LinkedIn: in/connor-hanrahan-6a19021b/ Read or Download Connor Hanrahan’s Press Release HERE   Links Mentioned The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies)   2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.   Books Mentioned Project Hail Mary by Andy Weir The Martian by Andy Weir Three-Body Problem Boxed Set by Cixin Liu and Ken Liu The Obstacle Is the Way by Ryan Holiday The War of Art: Break Through the Blocks and Win Your Inner Creative Battles by Steven Pressfield 12 Week Year by Brian P. Moran and Michael Lennington Traction by Gino Wickman  The 6 Types of Working Genius by Patrick Lencioni I Said This, You Heard That Workbook by Kathleen Edelman I Said This, You Heard That (2nd Edition) by Kathleen Edelman The 7 Habits of Highly Effective People by Stephen Covey   Periodic Water Table With James McDonald The building blocks of polymers. What is a monomer? What are the various forms of monomers used in industrial water treatment? What functionality can each of these monomers bring? Are there synergies between them? How are monomers used to make polymers? When monomers are combined to form polymers, do all the polymers in a batch have the exact same discrete composition of monomers, or is the batch of polymer described more as an average of what the molecules are estimated to be when examined together? How can supply-chain shortages of a monomer impact industrial water treatment?  

Everyone is looking for new ways to increase employee engagement and employee retention, which is why we brought back podcast guest Reid Hutchison of HOH Water Technology in Palatine, IL to talk about the best ways he has found to entice Millennials and Gen Zs to his company. What is your company known for? What reputation does your company have in the professional sphere? Why does top talent opt to apply to your company or remain at your company? If you are looking for the secret sauce to entice the next generation of water professionals to your company, then this episode is for you. Bottom line: Reid Hutchison is going to share how companies that give back create better employee engagement.   Timestamps:  Merry Christmas and Upcoming Events for Water Treatment Professionals [1:01] Thinking On Water With James [08:13]  Interview with Reid Hutchison of HOH Water about his involvement with AWT [10:00]   Why everyone needs to consider joining The Rising Tide Mastermind [22:00] Inspire employee engagement and solve the Global Water Crisis with The Global 6K [32:00]   Thinking On Water With James:  In this week’s episode, we’re thinking about something a little different. We’re thinking about Santa Claus and all the gifts he brings. Assuming you have been a good industrial water treatment professional if Santa Claus could leave you a new piece of water-testing equipment in your stocking, what would it be? Would it be a replacement for something you already have? Would it be something you’ve always wanted, instead? If either of these, why haven’t you already replaced it or why haven’t you already gotten it? Could you make it a goal to get it in the new year? What if Santa Claus could bring you a piece of water-testing equipment that doesn’t even exist yet? What would that be? Take this week to think about what you carry around for water testing every day and how you might just be your own Santa Claus this year.    Quotes: “It's a challenge, for all of us collectively, to continue to attract talented people.” - Reid Hutchison “I would love to be a part of a company that makes a difference, to be a part of an industry that makes a difference in the world.” - Reid Hutchison “Ending the global water crisis is a team effort.” - Reid Hutchison “It costs about $50 to deliver water to one person.” - Reid Hutchison “I am always looking to learn and improve.” - Reid Hutchison “By 2030, it is possible that the global water crisis will be solved or ended. The only way to reach that goal is to mobilize more people to engage in the effort to help millions of people.” - Reid Hutchison   Connect with Reid Hutchison: Email: ​​rhutchison@hohwatertechnology.com Website: www.hohwatertechnology.com LinkedIn: in/reid-h-3a329431 Press Release   Links Mentioned:  Watch this video as Reid Hutchison shares how you as an individual or as a company owner can participate in this year’s Global 6K for Water scalinguph2o.com/ReidGlobal6K Make a donation or Join Team Scaling UP! Nation’s Global 6K scalinguph2o.com/6K Team World Vision  The Rising Tide Mastermind   Events:  Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.   Episodes Mentioned:  122 The One with Reid Hutchison  123 The Other One with Reid Hutchison 236 The One Where We Talk About Waters Treaters Changing The World 284 The One About The AWT Convention Experience  

What do you do when you encounter an issue you’ve never seen before in the field? What is the process you work through to figure out what is wrong? Where do you go to look for the information you need? What do you test for? How do you know if your treatments are working? How do you communicate and collaborate with your customers when there is a problem with one of their systems?  If you want to know the Secret 6 Steps you need to take today to resolve a new problem you encounter in the field, Adam Sites has the solution you are looking for. 1.) Identify the problem  2.) Think through what could be going on in your memory banks  3.) Reach out to others who might have more experience with your problem (the client, fellow Mastermind Members, professionals in your network, mentors, your suppliers)   4.) Test what you think the issue is until you’ve narrowed it down  5.) After testing and you’ve figured out what the issue is, treat and observe  6.) Document what you did and learned, and share what you learned with others Adam Sites, CWT has worked with Capital Technologies for over 15 years and, like many smaller water treatment companies, he wears many hats, including service manager and sales manager. Working with his team and finding new opportunities to grow their business are equally rewarding to him. In short, Adam is always up for new opportunities to grow and learn. Podcast host and CWT, Trace Blackmore reminds us that when we educate ourselves, we get better; and when we learn individually, the entire water industry benefits. Trace Blackmore interviews Adam Sites about what Adam did when he was up against a new  Bottom line: Adam Sites shares the 6 steps you need to do in the field when you come up against unexpected challenges.   Timestamps:  Trace Blackmore shares Upcoming Events for Water Treatment Professionals [01:00]   Thinking On Water With James [7:45] The career journey of Adam Sites CWT, Service Manager and Sales Manager of Capitol Technologies [9:00] The Purple Goo Mystery: AKA working a problem until it is solved [18:11] Sales, new business, PSA take care of your Mental Health, Lightning Round questions with Adam Sites [38:00]   Thinking On Water With James:  In this week’s episode, we’re thinking about the Heat Exchanger Fouling Factor. What is a Fouling Factor? What does it tell about the efficiency of heat transfer across a heat exchanger? How is a Fouling Factor calculated? What assumptions do design engineers make about Fouling Factors when designing a new heat exchanger, and how might these assumptions impact the water flow rate? What can impact a Fouling Factor over time? Why is understanding Fouling Factors important? Take this week to think about and learn more about the heat exchanger Fouling Factor.   Quotes: “I used the Pandemic to work on my messaging, and what I wanted to say. I built up my knowledge in new areas and established a better plan to figure out ‘What is the right kind of business and who do I want to talk to?’ Now I’m better prepared to talk to new customers.” - Adam Sites “One of the cool things about water treatment is the mysteries, and things that are new to us.” - Adam Sites “If you don’t know the answer, ask and find it out. It’s okay to ask.” - Adam Sites “PSA - take care of your mental health. There are so many resources out there. Check out the National Suicide & Crisis Hotline - call 988 if you need help.” - Adam Sites   Connect with Adam Sites: Phone: 724-747-7446  Email: adam@captec.us Website: captec.us  LinkedIn: linkedin.com/in/adam-sites-cwt-64a14265  Press Release   Events:  Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE  or using the dropdown menu.   Links Mentioned:  The Rising Tide Mastermind Submit a Show Idea National Suicide & Crisis Hotline  - call 988 Audible   Episodes  Mentioned:  Episode 110 about Boiler Surging (episode question provided by Adam Sites) Episode 257 with TED Talk speaker and author, Drew Dudley  Episode 117 Part 1 with Kathleen Edelman Episode 179 Part 2 with Kathleen Edelman Episode 281 Part 3 with Kathleen Edelman   Books Mentioned:  This is Day One by Drew Dudley  The Body Keeps the Score: Brain, Mind, and Body in the Healing of Trauma by Bessel van der Kolk M.D.  The Walking Dead: Invasion by Jay Bonansinga and Robert Kirkman I Said This, You Heard That – Workbook by Kathleen Edelman I Said This, You Heard That 2nd Edition by Kathleen Edelman A Grown-Up's Guide To Kids' Wiring by Kathleen Edelman  

/*! elementor - v3.7.4 - 31-08-2022 */ .elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=".svg"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block} Trace Blackmore brings back Jim Lauria, Vice President of Sales and Marketing at the Mazzei Injector Company, and Adam Tank, Chief Customer Officer at Transcend H2O, to the Scaling UP! H2O Podcast. This time, the hosts of the Water Online sponsored podcast Water We Talking About? will discuss how mindmapping, creative storytelling, and teamwork allowed their podcast to elevate the water industry. The Water We Talking About? podcast started during the pandemic as a way to tell water stories in a meaningful way. Now, 30 episodes in, Jim and Adam have plenty of experience hosting a podcast about water stories, and today we are fortunate enough to hear the things they’ve learned along the way. Water We Talking About in this episode: Why did Jim and Adam decide to do the podcast, and how do they feel now that they have 30 episodes under their belt? What benefits did they get working with Water Online and vice versa? Why did they decide to join forces rather than have their own individual podcasts? How do Jim and Adam keep up with their engaging and cohesive banter? What have they learned since starting the podcast? What is writing to Jim and Adam, and what is their advice to those hesitant to write? What do they wish people in the water industry would STOP doing? Why should people in the water sector tell water stories? Bottom line: Jim Lauria and Adam Tank share how they educate everyone, both those in and outside of the water industry, by telling water stories. Timestamps: Happy Halloween to the Scaling UP! Nation and Upcoming Events for Water Treatment Professionals [01:00] Thinking On Water With James [08:56] Inspiring interview with the hosts of the Water We Talking About? podcast, Jim Lauria, Vice President of Sales and Marketing at the Mazzei Injector Company, and Adam Tank, Chief Customer Officer at Transcend H2O [09:52] Closing thoughts on podcasts about the water industry [39:18] Thinking On Water With James: In this week’s episode, we’re thinking about resin traps. First, what is a resin trap? Why would resin need to be caught in a trap? What can cause resin to even make it to such a trap? Are resin traps only for capturing resin, or can they be installed on other water treatment equipment with other types of media? What are the various designs for resin traps? How are they cleaned? Do any of your systems have resin traps installed? Take this week to think about resin traps and the benefits they may provide. Quotes: “In the beginning, I was very intent that if we are going to do the podcast, people are gonna learn actual tactics on how to tell water stories in a meaningful way.” - Adam Tank “The podcast is a partnership.” - Jim Lauria “Jim and I both appreciated the way each other presented our story.” - Adam Tank “Talk about general trends in the water industry, and you will get more engagement.” - Jim Lauria “If our industry could tell better stories, we could radically elevate the conversation about water globally.” - Adam Tank Connect with Jim Lauria: Email: jimlauria@teamchem.com   LinkedIn: https://www.linkedin.com/in/jimlauria Website: www.mazzei.net Newsletter: To Know Water Is To Love Water Connect with Adam Tank: Email: atank@transcendh2o.com LinkedIn: https://www.linkedin.com/in/adamtank/ Website: www.transcendh2o.com Newsletter: At Water’s Edge Listen to ‘Water We Talking About?’ on all major podcast streaming platforms, or on Water Online, where you can watch all 30 of Jim and Adam’s episodes! Links Mentioned: 166 Reading The Raven and Haunted Boilers 181 The One Where Water Geeks Talk About Social Media 047 The One with the Guy Who Writes About Water   Water Online Megan Casey Glover of 120 Water Creating A Customer Ecosystem With Megan Glover, Founder Of 120Water Events: Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu. Books and videos Mentioned: The Ghost Map by Steven Johnson The Control of Nature by John McPhee Brave Blue World (2020 film) Halloween (Franchise)

Trace Blackmore invites Antoine Walter, host of the (don't!) Waste Water Podcast and Senior Business Development Manager at Georg Fisher, on the show to discuss their mutual love of hosting podcasts about water.  What started as a way for Antoine to connect with others during the COVID-19 lockdown has transformed into an inspirational podcast show where water professionals share their fields of expertise and explore the latest water technologies with the (don’t) Waste Water listeners. In this Episode Trace asks Antoine: What are the lessons we can learn from Jean-Claude Van Damme when it comes to hosting a podcast? Who is Antoine’s dream podcast guest, AKA, the White Whale? What will the future of water look like in 30 years? How have sales changed since the pandemic, and are those changes here to stay? Why start a water treatment podcast?  Where to go for podcast topic inspiration?  What did he wish he knew on his first day as a podcast host? Do podcasts transcend borders? Why does Antoine love wastewater? Bottom line: Antoine Walter shares how he educates, entertains, and inspires water professionals globally weekly with his globally-reaching podcast.   Timestamps:  October’s Scaling UP! H2O theme is Water Podcasts and Upcoming Events for Water Treatment Professionals [01:00] Inspiring interview with (don't!) Waste Water podcast host and Senior Business Development Manager, Antoine Walter [08:00] Lightning round questions [46:00]  Thinking On Water With James [01:00:00]   Thinking On Water With James:  In this week’s episode, we’re thinking about how water quality varies within your area. How do parameters such as hardness, alkalinity, silica, and conductivity vary around your area? How do they change between surface water and groundwater sources? Does the city water quality vary according to the water source they may be using at that time? How does this impact the water treatment programs you are managing? How can it impact the pretreatment, chemistry, and water efficiency? Is the end user aware of these potential impacts? Take this week to think about how water quality varies within your area and the impacts it may have.    Quotes: “A conference is a way to take the temperature of the industry.” - Antoine Walter “If you build storytelling into your podcast episode you’ll catch people and have key take-home messages.” - Antoine Walter “I want to be in wastewater. You can do so many rewarding things in this specialty” - Antoine Walter “Water is essential and the bedrock of all other industries.” - Antoine Walter   Connect with Antoine Walter:  Email: antoine.walter@georgfischer.com LinkedIn: in/antoinewalter1 Website: www.georgfischer.com Don’t Waste Water Podcast: dww.show  The Water Show with Björn Otto: company/the-water-show/about Subscribe to the (Don’t) Waste Water Newsletter: https://www.linkedin.com/newsletters/don-t-waste-water-6884833968848474112/    Events:  Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE  or using the dropdown menu.    Links Mentioned:  Trace’s interview on the (don’t) Waste Water Podcast Shure SM7B Vocal Dynamic Microphone International Water Association (IWA) SUEZ Water  Sustainable Development Goals - Goal 6: Ensure availability and sustainable management of water and sanitation for all Veolia   253 The One About Biofilms 3 Paths to Reach SDG 6 by 2050: All Our Hopes are on #3! (DWW episode with David Lloyd Owen) What would it Empower, if Water Actually Became a Non Fungible Token? (DWW episode with Katrina Donaghy) Listen Notes: The best podcast search engine The Rising Tide Mastermind Submit a Show Idea   Books Mentioned:  Where the Water Goes: Life and Death Along the Colorado River by David Owen The Worth of Water by Gary White & Matt Damon Global Water Funding by David Lloyd Owen SPIN Selling by Neil Rackham Water Always Wins: Thriving in an Age of Drought and Deluge by Erica Gies The Sustainability Puzzle by Alice Schmidt and Claudia Winkler  

Today, I invited Aaron Walker AKA “Big A” back on the podcast to talk about his experience when he went on a two-month Sabbatical in 2021.  As a business owner, Big A founded 14 companies over the past 42 years, and going on a Sabbatical was a difficult thing to consider. But with the persuasion of many of his Mastermind group members and his doctor, he went on a Sabbatical on November 1st, 2021, completely unplugging from everyone except his family for the rest of the year. Aaron has credited his wonderful team and his executive assistant to whom he delegated tasks for keeping his business on the right track while he stepped away for two months. I’ve always thought that a Sabbatical is just a fancy word for rich people to take an extended vacation, but it was so much more. Aaron Walker opened my eyes to what Sabbaticals are truly about. More than that, I learned that the strength of the business isn’t due to the strength of the business owner; the strength of the business lies with the team that the business owner has developed. Bottom line: Aaron Walker will talk about his two-month Sabbatical and how it changed his life. Your roadside friend, as you travel from client to client.  -Trace    Timestamps:  Goal Setting with The “12-Week Year” [02:00] Events in Water Treatment [04:31] Welcoming Aaron Walker AKA “Big A” back to the podcast [08:00] Aaron’s Superpower: Giving hard advice in a caring and tactful way [10:33] Deciding to take a Sabbatical and talking to the staff [15:15] Dealing with the struggles of being a business owner stepping away from their business [18:45] What is a good Sabbatical objective [24:36] Aaron’s day-to-day while on Sabbatical [26:50] Aaron’s advice to those who want to go on a Sabbatical [31:04] How did Aaron’s life, work, and relationships change post-Sabbatical [36:03] Thinking On Water With James [47:21]   Thinking On Water With James:  In this week’s episode, we’re thinking about how sodium hypochlorite, or bleach, controls microbiological growth? What’s happening outside the microbiological cell? What’s happening inside? What are the chemical species causing this? How much time is required to get effective microbiological control? How does pH impact these chemical species? Does the “reservoir effect” soften the impact of pH? Take this week to learn more about sodium hypochlorite and its impact on microbiological growth.    Quotes: “I help ordinary men become extraordinary.”  - Aaron Walker  “My life’s vision is motivation. Helping other people achieve their goals and dreams.” - Aaron Walker  “You’ve gotta say hard things often, (even though) these are things you don’t wanna say.” - Aaron Walker  “I think we’re designed to be in a community. Humanity is designed to have other parts around you that can supplement where you are possibly weak.”  - Aaron Walker  “I went into business to be able to have a lifestyle that I wanted to live. I didn’t go into business to be a slave to the job.” - Aaron Walker  “It was very telling of me, as an individual, taking a Sabbatical, because I’m really having time now to reevaluate things that I was doing, that I wasn’t really aware of.” - Aaron Walker  “Because we’re so busy and clouded with activities, we can’t get to a point where we can really think through what we want to accomplish” - Aaron Walker “You have to experience a Sabbatical on your own. No one can convince or talk anybody into doing it. It’s a leap of faith.” - Aaron Walker “At the end of six weeks [the Sabbatical], I was fired up, I was rested, I had a plan, and I was ready to come back.” - Aaron Walker “Everybody can’t do a Sabbatical initially, but you can set a target date to get yourself in a position to be able to do it.” - Aaron Walker “What I really learned out of the Sabbatical is really doing a deep dive with myself.” - Aaron Walker “I’m not where I want to be, but I’m a lot better off than I was.” - Aaron Walker “I was amazed by the depth of my thinking. I was able to think through what I wanted to accomplish.”  - Aaron Walker “We're so busy and so clouded with activities we cannot get to that level.”  - Aaron Walker “My Sabbatical in one word would be ‘Energizing.”  - Aaron Walker “We're a lot better off being an inch wide and a mile deep because the riches are in the niches.” - Aaron Walker   Connect with Aaron Walker: Phone: (615) 207-3018 Email: aaron@viewfromthetop.com Website: ironsharpensironmastermind.com LinkedIn: in/aaronwalkerviewfromthetop TuesdayNoon.Live with Aaron Walker ( Streaming Every Tuesday at 12 PM CST) Iron Sharpens Iron Mastermind View From the Top   The Mastermind Playbook    Links Mentioned: CWT Prep Course The Rising Tide Mastermind 244 The One About Water Treaters For Clean Water (with Steve Spear of Team World Vision) 184 The One Where I Interview My Mastermind Mentor (with Aaron Walker)   Events: International Conference on Biological Wastewater Treatment Technologies and Systems – June 2 to 3 in New York, NY NRWA In-Service Training – June 7 to 9 in Anaheim, CA World Vision Global 6K  Join Team Scaling UP! Nation or make a donation HERE   Books Mentioned: The 12 Week Year by Brian P. Moran and Michael Lennington Atomic Habits by James Clear

Today is a special treat because today I have a friend and trusted colleague, Janet E. Stout PhD, president of Special Pathogens Laboratory and research associate professor at the University of Pittsburgh Swanson School of Engineering in the Department of Civil and Environmental Engineering. An infectious disease microbiologist, Dr. Stout is recognized worldwide for seminal discoveries and pioneering research in Legionella. Her expertise includes prevention and control strategies for Legionnaires’ disease in building water systems. Dr. Stout’s more than thirty years of research is published in peer-reviewed medical and scientific journals. She also has authored textbook chapters on Legionella and Legionnaires’ disease, including the Legionella chapter in the APIC Text. An advocate for prevention, Dr. Stout assisted in developing the first Legionella prevention guideline (1993) in the United States, which continues to serve as a model for national and global health agencies and organizations. Additionally, she serves on the ASHRAE Legionella standard committee for Legionella Guideline 12 and the SPC 188 committee for ANSI/ASHRAE Standard 188-2015 Legionellosis: Risk Management for Building Water Systems, the first U.S. standard for Legionella risk management. She is the first instructor of the ASSE 12080 Legionella water Safety and Management Specialist Certification training, and TODAY she has agreed to come on the show and share some key updates that our entire industry should be aware of. Bottom line: Dr. Janet E. Stout is on a mission to end Legionnaires’ disease by using science and education to prevent future outbreaks.  Your roadside friend, as you travel from client to client.   -Trace    Timestamps:  James’ Challenge: “Perform condensate survey throughout a facility.”  [2:02] Re-introducing my friend and trusted colleague, Legionella Expert, the accomplished Dr. Janet E. Stout [6:00] Why join a peer to peer groups for business solutions and professional growth [13:30] ASHRAE 188 updates  [18:40]  Legislation regulation for Legionella updates [23:22] 12080 Certification [29:55] CDC updates [31:20] Understanding “Percent Positivity” [34:30] The Joint Commission updates [36:37] What does a CWT need to know? [40:20] Staying on top of industry changes [43:15] Standard 514 [45:05] Talking to our clients about changes [47:00] How to stay in the know about local and state changes? [50:33] Lightning round questions [54:00]   Quotes: “I’m on a mission to end Legionnaires’ disease.” - Dr. Janet E. Stout “It frustrates me that someone has to die in order for changes to be made.” - Dr. Janet E. Stout “Change is coming. Some through standards and guidance, and some by regulatory authorities and joint commission.” - Dr. Janet E. Stout “We need to raise the bar so that everybody is at the same level of basic understanding of Legionella and Legionnaires disease water management.” - Dr. Janet E. Stout “We advance because we say to ourselves ‘There are things we don’t know’ and we seek out the knowledge for those that do and thereby get better at our jobs.” - Dr. Janet E. Stout “A water treatment professional needs to be an educator of their client.”  - Dr. Janet E. Stout   Connect with Janet Stout PhD: Phone: 412.281.5335 Email: jstout@specialpathogenslab.com  Website: www.specialpathogenslab.com    Links Mentioned: Episode 121 with Dr. Janet Stout Standard 188-2021 -- Legionellosis: Risk Management for Building Water Systems (ANSI Approved) Special Pathogens Laboratory - Education  Puzzled By Legionella Wednesday webinar series The Rising Tide Mastermind Submit a Show Idea AWT (Association of Water Technologies)   Events: The Hang Networking Event- @6pm 11.11.21 Michael Warady’s Business Webinar -@11am 10.29.21 Smart Water Utilities, Europe (Netherlands) -1.26.22-1.27.22   Books Mentioned: Puzzled By Legionella - Janet E Stout PhD From Good To Great - Jim Collins  Traction - Gino Wickman   

Ready to uncover how to win RFPs, boost profits, and make a tangible positive impact – all while championing sustainability in your industry? Discover how to demystify sustainability and align your company's practices with environmental, social, and economic goals in the latest episode of Scaling UP! H2O. Host Trace Blackmore sits down with Andy Reimink, CEO of HOH Water Technology, Inc., to explore practical strategies for water professionals to embrace sustainability. Learn how small changes in energy efficiency, understanding sustainability scopes, and having sustainability data on hand can give your company a competitive edge in RFPs. Discover the economic benefits of environmental stewardship, including tax advantages and improved ROI. With insights from Andy's presentation at the AWT convention, uncover actionable tips for retaining younger employees by showcasing your company's positive impact on the world. Whether you're a seasoned professional or new to the industry, this episode offers valuable tools to enhance your company's sustainability outlook and drive long-term success. Join the conversation and discover how sustainability isn't just a buzzword—it's a pathway to a more resilient and prosperous future for your company and the planet. Tune in now to start making a difference!   Timestamps 01:00 - Earth Day 2024 and Upcoming Events for Water Treatment Professionals  9:00 - Interview with Andy Reimink, Chief Executive Officer at HOH Water Technology 01:03:45 - Drop by Drop With James McDonald    Quotes “Our clients, whether we know it or not, care about our sustainability because it affects their bottomline or reputation.” - Andy Reimink “Publicly traded companies have RFPs (Request for Proposal), but it’s going to become commonplace for smaller water treatment companies. I expect it to grow in intensity.” - Andy Reimink “Data centers have a lot of pressure to be as sustainable as possible.” - Andy Reimink   Connect with Andy Reimink Phone: 616.901.9769 Email: areimink@hohwatertechnology.com Website: hohwatertechnology.com LinkedIn: linkedin.com/in/andy-reimink-a7711711/ linkedin.com/company/h-o-h-water-technology-inc-/   Links Mentioned EarthDay.org  What are Scopes 1, 2 and 3 of Carbon Emissions?  LEED Exam Preparation and Continuing Education Sense Energy Monitoring System TED TALK: (how to wash and dry your hands) How to use one paper towel | Joe Smith 122 The One with Reid Hutchison 123 The Other One with Reid Hutchison 127 The One With Tom Hutchison 236 The One Where We Talk About Waters Treaters Changing The World 287 The One About How To Create Aligned Employee Engagement 358 Safety First: Practical Tips, Big Results in Water Treatment The Rising Tide Mastermind Scaling UP! H2O Academy video courses AWT (Association of Water Technologies)   Books Mentioned Never Split The Difference by Chris Voss Greenlights by Matthew McConaughey The Dream Manager: Achieve Results Beyond Your Dreams by Helping Your Employees Fulfill Theirs by Matthew Kelly The Psychology of Money: Timeless lessons on wealth, greed, and happiness by Morgan Housel   Drop By Drop with James  In today’s episode, we’re asking ourself, “What If?” What if the acid feed stops working on a cooling tower? What happens if suddenly there is no acid being fed to a cooling tower on an acid-control program? Does something happen immediately? Does something happen gradually? Where within the system could this something happen? How long could this lack of acid feed occur before anyone would find out? How could you determine remotely that the acid feed had stopped working? What alarms could be setup? Once the problem has been determined, should the acid feed be turned back on immediately? Could turning the acid feed back on immediately cause any problems within the system? What should be communicated to the end user about this occurrence? What could be done to prevent it from happening again? Should blowdown be adjusted during the response to the lack of acid feed? How might the other water treatment chemicals be impacted due to the lack of acid?  A cooling tower’s water treatment program is an expertly-balanced chemistry. If one part is negatively impacted, it may very well impact the other parts of the chemistry as well. There’s a lot to think about when just one part goes wrong. Knowing the root cause will help prevent you from chasing your tail when trying to get the program back under control.    2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.  

Visualization helps water professionals better understand equipment, processes, and problem-solving techniques Often, as water professionals, we breeze past the intricate inner workings of the equipment we handle, missing out on valuable insights that could enhance our understanding and effectiveness. But what if we took a moment to visualize what's happening inside that cooling tower? Through the simple act of visualization, we can unlock a whole new perspective on the systems we work with, gaining profound insights into their operation. Step into the fascinating world of industrial water treatment with host Trace Blackmore and special lab partner, James McDonald as they embark on a remarkable journey through the heart of a cooling tower. Shrinking down into water molecules, they vividly visualize the processes at play, offering a captivating glimpse into the complex world of water treatment. James McDonald, Director of Technology & Marketing at Chem-Aqua, founder of Industrial Water Week, and weekly contributor to the Scaling UP! H2O podcast, shares his profound insights into the importance of creativity and visualization in engineering. By harnessing these tools, water professionals can deepen their understanding, sharpen their problem-solving skills, and foster better communication within the industry. Join us for this enlightening discussion and discover how visualization techniques can revolutionize your approach to industrial water treatment. Let's unlock the full potential of our creativity and imagination, together shaping a brighter future for water professionals everywhere.   Timestamps 01:00 - Trace Blackmore shares fun facts about the IRS during this tax return season 05:30 - Upcoming Events for Water Treatment Professionals  13:30 - Interview with James McDonald, CWT, about the importance of visualizing systems 33:09 - Shrinking down and going inside a cooling tower 01:06:00 - Drop by Drop With James McDonald  01:08:00 - The power of visualization    Quotes “I like doing visual exercises because it teaches me the gaps in my knowledge so I can learn about those ideas.” - James McDonald "It serves as an excellent learning tool, offering a dynamic approach to problem-solving by providing a visual representation of the situation." - James McDonald   Connect with Scaling UP! H2O Email Producer: corrine@blackmore-enterprises.com Submit a show idea: Submit a Show Idea LinkedIn: in/traceblackmore/ YouTube: @ScalingUpH2O   Connect with James McDonald Website: www.chemaqua.com  Industrial Water Week: www.industrialwaterscience.com Read James’ Industrial Water Week Jokes and Comics at www.industrialwaterscience.com/fun LinkedIn: www.linkedin.com/in/james-mcdonald-pe www.linkedin.com/company/chem-aqua  Read or Download James McDonald’s Press Release HERE   Links Mentioned How Cooling Towers Operate Water Softener Regeneration Process Understanding Cycles of Concentration Global 6K for water  Episode 21 The One with James McDonald Episode 49 The One with James McDonald, Again Episode 113 Pinks and Blues (with James McDonald) Episode 290 The One About Making Time For What Matters Most (with James McDonald) Episode 291 The One About Nitrite (with James McDonald) Episode 31 The One with Mark Lewis Episode 34 The Other One With Mark Lewis, CWT Episode 112 The One Where Trace Is Interviewed By Mark Lewis Industrial Water Week Resources Water Cake Recipe  Episode 161 Trace shared a story about the koi fish in the cooling tower Sharknado Series Die Hard Series Criminal Minds The Rising Tide Mastermind AWT (Association of Water Technologies)   Drop By Drop with James  Today we’re thinking about safety.  Working around steam, hot water, high pressures, moving parts, confined spaces, hazardous chemicals, pathogenic organisms, extreme environments, deep water, and even people, there are hundreds of ways we could get hurt or worse every single day.  Of course, there are guidelines, regulations, laws, safety programs, engineering controls, training, and so forth to help keep us safe, but the ultimate thing in charge of our safety day to day is ourselves.  If we don’t follow the rules, learn from the trainings, are unaware of our surroundings, and/or circumvent engineering controls, we are much more likely to get hurt.  So be both smart and aware when you are performing your industrial water treatment duties.  You’re probably NOT the only one relying upon you returning home safely. A personal example of when I encountered an unsafe condition is from when I was brand new in industrial water treatment and was being trained on boiler inspections.  My manager and I were just about to enter the mud drum of a watertube boiler when steam started coming out of the manhole. My manager and the plant manager both looked at each other and were a little white in the face. An operator had blowndown one of the nearby boilers, and steam had backed up into the one we were literally just about to enter.  If we had climbed in just a little sooner, we could have suffered steam burns and worse.  Neither lockout/tagout nor proper communication had been conducted. Lessons were learned quickly very early in my career. I’ve heard stories of people dying in confined spaces due to the space being filled with nitrogen or argon.  Proper confined space entry procedures had neither been established nor conducted.  I’ve heard stories about water hammer blowing elbows, valves, etc. apart and injuring people.  I once had a colleague who had live steam blown inside his work boot.  Never have I ever seen blisters that big in my life.  I’m sure too many of you may have scary stories to tell as well. So please, today and every day, think about the safety of yourself and those around you.  Your safety matters to you, your family, your coworkers, and your colleagues.  Your safety matters to both Trace and me as well.    2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.  

Did you know that integrating safety practices into your organization's culture can lead to significant improvements in employee engagement and overall performance? Step into the world of safety excellence alongside two industry leaders, Michael Highum and Reid Hutchison, in this enriching episode of the Scaling UP! H2O Podcast. As seasoned experts in their respective fields, Michael and Reid bring a wealth of knowledge and experience to the table, making this conversation a must-listen for anyone seeking to enhance their understanding of safety practices in the water treatment industry. With over two decades of experience in insurance, Michael Highum is no stranger to the intricacies of risk management. As a partner at McGowan Insurance Group, he has played a pivotal role in providing businesses with tailored insurance solutions and strategic risk management advice. His insights into the importance of leading by example and fostering a culture of safety within organizations are invaluable. Reid Hutchison, the COO of HOH Water Technology, Inc., carries on a proud family legacy in the water treatment sector. With a lineage that spans three generations, Reid brings a deep understanding of the industry's nuances and challenges. His emphasis on proactive safety measures, team engagement, and the integration of safety practices into organizational culture resonates throughout the episode. In this educational and uplifting discussion, Michael and Reid share practical tips, real-life anecdotes, and actionable strategies for enhancing safety practices in water treatment facilities. From the significance of starting small and being proactive to the crucial role of continual improvement, listeners will gain valuable insights into building a robust safety culture that safeguards businesses and empowers teams. Whether you're a seasoned professional or a newcomer to the industry, this episode offers a wealth of knowledge and inspiration to help you scale up your safety game. Join Michael Highum and Reid Hutchison on this enlightening journey towards safety excellence and discover how you can create a safer, more resilient future for your organization. Tune in now to Scaling UP! H2O Podcast and embark on your path to safety success with insights from two industry expert guides!   Timestamps 00:01 - Trace Blackmore shares what it means to be a CWT and where to find FREE Industrial Water Week and Legionella Resources 04:00-  Upcoming Events for Water Treatment Professionals  08:00 - Introducing returning guests Michael Highum and Reid Hutchison  14:40 -  Interview with Michael Highum and Reid Hutchison on the Water Treater’s Blindspot, Safety 59:00 - Drop by Drop With James McDonald    Quotes “Safety isn’t compliance, an afterthought, or a box you check, you need to find ways to make it relevant to the team to get the attention and engagement it deserves.” - Reid Hutchison    “If you're excited about growing your business, begin to put some thought into how you're going to grow the culture around safety in your company. As you grow and scale whatever vulnerabilities, weaknesses, or issues grow as well.” - Reid Hutchison    “Talk about the WHY - it’s about truly developing a team where you care about each other. Employees watch leadership and when they see leaders take initiative on wanting to protect the team, it shows what the leadership cares about - safety. Safely for each and every person and ensuring they go home safely as possible.” - Michael Highum “Safety. It takes time and effort, but you’ve got to start somewhere. The need is not going away. There's no better time than today to start the safety process. It’s not just employee safety, it's customer site issues, employee injury, vehicles - it's up to leadership to enable and empower people.” - Michael Highum “Lead by example. No matter where you are in the organization, you are responsible and accountable to each other.” - Michael Highum    Connect with Michael Highum Phone: 317.490.2322 Email: michaelh@mcgowaninsgrp.com Website: www.mcgowaninsgrp.com  LinkedIn: www.linkedin.com/in/michaelhighum www.linkedin.com/company/mcgowan-insurance-group    Connect with Reid Hutchison  Phone: 847.702.1708 Email: rhutchison@hohwatertechnology.com Website: hohwatertechnology.com  LinkedIn: www.linkedin.com/in/reid-h-3a329431 www.linkedin.com/company/h-o-h-water-technology-inc-    Links Mentioned CWT Prep Course Industrial Water Week Resources  Legionella Resources Page 025 The One On Insurance with Mike 107 Day 2 Of Industrial Water Week (Boilers) with Reid 107 Day 5 Of Industrial Water Week (Careers) with Mike 122 The One with Reid Hutchison 123 The Other One with Reid Hutchison 236 The One Where We Talk About Waters Treaters Changing The World with Reid 287 The One About How To Create Aligned Employee Engagement with Reid McGowan - Advisory & Compliance Services McGowan - Risk Solutions How Alcoa quintupled their revenue by focusing on worker safety The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea   Books Mentioned The Power of Habit by Charles Duhigg   Drop By Drop with James  Today’s segment is a “What If” and the topic is about boiler bottom blowdown.  What if an operator opens and closes the boiler bottom blowdown valves in the wrong order?  What will be the impact?  Will this impact be felt immediately or long term?  What is the logic of why boiler bottom blowdown valves are opened and closed in a certain order?  Is there logic?  Is there any additional wear and tear on the valves based upon the order opened?  What if a valve starts to leak through and needs to be repaired?  Which valve would be easier to repair possibly without requiring the boiler to be taken offline?  Are the bottom blowdown valves of the same design or different design?  Why?    The boiler manufacturer’s operations manual should be followed when determining the proper order to open and close the bottom blowdown valves, of course, but if the boiler operator asked you, would you know how to answer?    2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.  

How does a high school dropout go on to earn a Ph.D. from the University Of Iowa and become the host of one of Apple Podcast’s Top 15 shows on Management? Dr. Andrew Temte's mission is to Teach, Coach, Mentor, and Inspire, and today, the Scaling UP! H2O podcast is honored to feature him. In this transformative interview, Andrew discusses the foundational elements of building company culture, emphasizing that it starts with leadership. He shares valuable insights on why companies should prioritize defining their purpose before diving into marketing strategies. Additionally, Andrew explores the concept of leadership as stewardship and offers guidance on identifying core values while ensuring that everyone's voice is heard and valued. Discover the Value of People in Business: Emphasizing the importance of supporting and empowering employees, the conversation delves into how people are the most valuable asset in any organization. The need for leaders to embrace diversity of thought and opinion to create a culture where every voice is valued is highlighted. Explore Leadership Mindset: The transition from directive to non-directive leadership styles is discussed, emphasizing the importance of fostering an environment where diverse perspectives are welcomed and respected. Embrace a Stewardship Mindset: Advocating for adopting a stewardship mindset as a leader, the discussion focuses on the long-term success of both the business and its people, rather than personal power or ego. Learn about Compassionate Leadership: The concept of compassionate leadership is explored, which involves empathizing with employees and taking proactive steps to address their needs and concerns. Key Takeaway: Discover the importance of purpose and adopting a stewardship mindset, especially in cross-generational leadership, as highlighted in this insightful conversation. Everyone knows what it’s like to work for a horrible boss, but what could your life look like if you had a great boss - one who viewed you as the greatest asset in the company, ensured everyone's voice was heard, and lived out the company values in their daily lives. A leader with empathy is what every team wants. If you're eager to enhance your leadership skills and empower yourself and your team in the water industry, join us to uncover essential insights on making your team flourish, regardless of the challenges you may face.   Timestamps 01:00 - Trace Blackmore welcomes you to the second quarter of 2024, a good time to review your goals and make a plan for the next quarter  07:00 - The Hang is coming up April 11, 2024 and Upcoming Events for Water Treatment Professionals  12:30 - Interview with Dr. Andrew Temte  48:00 - Lightning round questions 59:00 - Drop by Drop With James McDonald    Quotes “Values and behaviors go together like peanut butter and jelly. Values are the nouns that you are creating for the overall structure of what you want your business to be. Behaviors are the verbs, they are the actions, they are the ‘how’ we should show up each day in the business. Don’t shy away from that work, engage in that work, and pay it the attention that it's due.” - Dr. Andrew Temte  “Far too many leaders leave the business world and take all of their accumulated knowledge with them; maybe it gets disseminated to a small group of folks, maybe they do a little teaching and coaching on the side. I wanted to do something much bigger than that. I wanted to reach a much larger potential audience.” - Dr. Andrew Temte  “Go to the Gemba - where the work happens and how teams interact. Listen to the people who interact with your customers. Set your ego aside and go to where the work happens, and listen to where the work is going on.” - Dr. Andrew Temte  “As a leader, you need to create clarity. Clarity for everybody involved: your customers, your vendors, your people, your investors, your stakeholders.” - Dr. Andrew Temte  “As a compassionate leader, you need to hear the successes and the pain points across the organization.” - Dr. Andrew Temte  “Compassionate leadership is Empathy + Willingness and the ability to do something about it. You are putting yourself into the shoes of your people, and you are pledging to make their work better.” - Dr. Andrew Temte    Connect with Andrew Temte Phone: 608.385.9050 Email: andy@skillsowl.com Website: www.andrewtemte.com LinkedIn: www.linkedin.com/in/atemte   Links Mentioned Skills Owl Add a link to Andy’s podcast show, The Balancing Act Podcast Listen to Episode 109 of The Balancing Act Podcast with Trace Blackmore HERE  Podify Episode 4 with Charlie Cichetti The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies)   Books Mentioned The Balanced Business: Building Organizational Trust and Accountability through Smooth Workflows by Andrew Temte Balancing Act: Teach Coach Mentor Inspire by Andrew Temte The 12 Week Year: Get More Done in 12 Weeks than Others Do in 12 Months by Brian P. Moran and Michael Lennington What the Heck Is EOS? by Gino Wickman and Tom Bouwer Traction: Get a Grip on Your Business by Gino Wickman Unmanaged: Master the Magic of Creating Empowered and Happy Organizations by Jack Skeels The NEW ROI: Return on Individuals by Dave Bookbinder The People Side of Lean Thinking by Robert Brown   2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.   Drop By Drop with James  Today’s topic is Reverse Osmosis data normalization. Over time, RO membrane performance changes. The quality and quantity of permeate water produced and the energy required to produce it will vary.  In Episode 339, Jane Kucera, author of the book “Reverse Osmosis,” said, “There are six things that affect membrane performance:  fouling, scaling, membrane degradation, temperature, pressure, and concentration.”    I really like that succinct list: fouling, scaling, membrane degradation, temperature, pressure, and concentration. The impacts of each of these are interrelated and complex. Changes in one of them can either hide or exasperate the effects of another. For example, dropping temperature may reduce the permeate flow rate while increasing pressure may increase it, thus canceling out the effects of each.  This makes it next to impossible to determine the true performance of an RO system by simply looking at the raw data.    So, what’s the solution? If we lived in the world of scifi, we could take today’s RO membranes, put them into a time machine, activate the flux capacitor like in “Back to the Future,” travel back in time, and install those membranes in the RO machine at the same time they were started up, replaced, or even cleaned so you could measure how they would perform under the exact same conditions as the baseline. The same pressure, same temperature, and same water concentration. I keep saying the word “same,” but that is key here.  How would today’s membranes perform in yesterday’s machine under the same baseline conditions? Then you could eliminate the influences of changes in temperature, pressure, and concentration and figure out the real impacts of fouling, scaling, and membrane degradation. Simple, right? Now where did we put that flux capacitor? It’s got to be around here somewhere. Oh, wait.  Flux capacitors don’t actually exist yet. Dang it! Now what?    That’s where normalization comes into play. Normalization is a fancy way of saying you are going to MATHEMATICALLY take those membranes back in time and adjust for changes in temperature, pressure, and concentration. This will allow you to make an apples-to-apples comparison of permeate flows by calculating the normalized permeate flow (NPF) of today to compare to the permeate flow at the baseline conditions.  The same goes for normalized pressure differential (NPD) and normalized salt rejection (NSR).  Your next logical question may be, “Well, where do I get these miraculous normalization equations?” While there are ASTM standards for such calculations, your easiest route is probably to visit your RO membrane manufacturer’s website to download their normalization tool. It may be as simple as an Excel worksheet. If you manage an RO system, it is worth your time to learn how to use these tools to normalize your RO data so you know when it is time to clean the membranes and to find problems as they occur.   

Collaborate strategically, embrace AI innovations, and champion data access, and scale up your knowledge to conquer industry challenges. - Dragan Savić FREng On this episode of Scaling UP! H2O, we're diving into the future of water management with our distinguished guest, Dragan Savić FREng, the CEO of and Professor of Hydroinformatics at the  KWR Water Research Institute. With over 30 years of experience in numerical optimization and AI tools, Dragan Savić has been a driving force in reshaping the water sector. As an engineer and the leader of KWR, he's at the forefront of collaborative efforts, bringing together computer scientists, water technologists, and PhD students to tackle real-world water challenges.   What you’ll learn: Collaborative Mastery: In this episode, learn the first secret of successful water professionals – collaboration. Dragan Savić shares how collaborating with diverse experts, including computer scientists and environmentalists, can unleash your collaborative superpower. Be the hero who bridges gaps and solves water industry challenges through the strength of working on challenging problems together. AI Innovations: Explore how numerical optimization and AI tools like evolutionary computing and genetic algorithms can be your allies in designing resilient water systems for the future. As a Professor of Hydroinformatics, Dragan unveils his in-depth knowledge of AI tools, including numerical optimization, evolutionary computing, and genetic algorithms. Learn how these technologies have been harnessed to solve real-world challenges, offering practical insights for professionals navigating the complexities of water infrastructure. Championing Data Access: Having access to all the data, not part of it, leads to better decisions. It’s time to advance data democratization, and remove data silos that so frequently exist within water utilities. Gain insights into the digital transformation of data, empowering professionals to access and utilize information efficiently. The future of water is data platforms to house all the data to make things better and avoid duplication which decreases costs and gives everyone involved with the water the  ability to analyze and utilize the data.   Tune in to Scaling UP! H2O and embark on a transformative adventure with Dragan Savić. Remember, water heroes collaborate strategically, embrace AI innovations, and champion data access and scale up your knowledge to conquer industry challenges.   Timestamps 01:00 - Trace Blackmore invites you to submit a show idea 03:45 - Upcoming Events for Water Treatment Professionals  14:30 - Drop by Drop With James McDonald 19:00 - Interview with Dragan Savić FREng   Quotes “Data needs to be accessible and understandable to everyone in the same company. With data platforms to host, the data you avoid duplication, doing the same work or collecting the same data, so you get cost efficiency and also the ability to analyze and utilize more of that data.” - Dragan Savić “The water industry is conscious about cyber security. Water engineers are looking at what could go wrong.” - Dragan Savić “We have to work with younger generations because those are the ones that will grow through the ranks and become the next experts, professors, or people who are implementing the new scheme.” Dragan Savić   Connect with Dragan Savić Email: directiesecretariaatkwr@kwrwater.nl Website: www.kwrwater.nl/en/ LinkedIn: www.linkedin.com/in/dragansavic/ www.linkedin.com/company/kwr-water-research-institute/ Read or Download Dragan Savić FREng’s Press Release HERE   Links Mentioned KWI’s “Stop It” program Gwinnett County Georgia, The Environmental and Heritage Center  NAP Visitorcentre in Amsterdam, The Netherlands The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies)   Drop By Drop with James  In this week’s episode, I offer up another challenge to you. This week’s challenge is…to send handwritten notes to those who have helped you. I mean truly handwritten notes. In this digital world we live in with emails, voicemails, text messages, social media posts, and so forth, actually taking the time and effort to handwrite a sincere note to someone takes on a lot of meaning.  I’m a note writer. I’ve handwritten notes to my employees telling them how much I appreciate them. I’ve handwritten notes to mentors and those who have influenced my professional and personal development over the years. I’ve handwritten notes to operators for doing a good job or taking the extra time to help me. I’ve handwritten notes of condolences to those who have lost loved ones and congratulations to those who have brought new life into the world. I’ve handwritten notes on Christmas cards so it’s more than just a pretty card with a signature. I once had a customer pull me into his office and gesture at all the tins and boxes of cookies and treats he had been sent at Christmas from various vendors. He sincerely told me that all of that didn’t mean as much to him as my handwritten Christmas card hanging on his wall. I was once on assignment in Puerto Rico for three months and sent a handwritten postcard back to one of my customers. That postcard hung on their bulletin board above their testing area for 15 years.  Even better, I’ve gotten handwritten notes back. I still have many of them because they remind me of that person, that event, those times, or all of the above. You never know when your kind, sincere words may be just what that person needs to get through that particular day or week. Words mean things. Actions mean things. Handwriting a note to those who have mattered to you combines both words and actions.    2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.  

“Why is the water weirdly blue? Why does it smell bad? Why does it taste bad? The culprit is frequently Backflow.” - Kalpna Solanki Delve into the mysteries behind strange-tinted water, unpleasant odors, and off-putting tastes – all signs pointing to an all too common culprit: Backflow. Uncover the shocking narrative of over 50,000 residents enduring weeks without water due to industrial chemicals infiltrating their drinking supply in Ontario, Canada. Join Kalpna Solanki, President and CEO of the Environmental Operators Certification Program, on a mission to safeguard our drinking water. In this episode, Kalpna Solanki delves into the concealed dangers of Backflow, the inadvertent reverse flow of harmful substances into water systems. Through gripping case studies, she paints a vivid picture of the potential consequences of backflow incidents, emphasizing the critical need for proactive prevention measures. Kalpna shares insights on emergency response teams, navigating legislative challenges, and the ongoing commitment to professional development in ensuring water safety. Immerse yourself in the latest Scaling UP! H2O episode, where Kalpna Solanki, as a water quality advocate, exposes the unseen threat jeopardizing our drinking water – Backflow. As the dynamic leader of the Environmental Operators Certification Program, Kalpna narrates real stories from the front lines of water treatment, underscoring the paramount importance of backflow prevention.   Episode Highlights: Backflow Unveiled: Kalpna guides listeners through the unexpected dangers of Backflow, shedding light on instances where the safety of our water supply teeters on the brink. Explore the indispensable role of Backflow prevention devices and the unsung heroes, Environmental Operators, dedicated to ensuring these guardians of clean water fulfill their duty. Importance of Emergency Response Teams: Kalpna discusses the need for emergency response teams to address issues related to extreme weather events and climate change. Highlighting the importance of contingency plans and teams in industrial water treatment facilities, she provides insights on working with legislators to formulate a plan before disaster strikes. In the Trenches: Real Backflow Incidents: Listeners will be captivated by narratives of actual Backflow incidents, where the absence of prevention measures led to contamination crises – stories that underscore the urgency of our collective responsibility. A Path Forward: Kalpna and her team have developed resources to help water professionals learn about Backflow, partner with local legislation to improve public drinking water, and enhance safety through education, maintenance, and laws. Kalpna's passion for water quality and preventing water disasters is contagious, and these stories resonate with the heart of every water professional and concerned citizen. Join the episode to become part of the solution, unveiling the hidden threats to our most precious resource. Tune in now to Scaling UP! H2O and stand as a defender of clean water!   Timestamps 01:00-  Upcoming Events for Water Treatment Professionals 09:00- Interview with Kalpna Solanki 46:10 - Lightning Round Questions 56:00 - Drop by Drop With James McDonald    Quotes “This industry is recession-proof. There will always be a need for environmental operators. It's a career with lots of opportunities. You can work anywhere because everyone needs people to take care of drinking water and wastewater management.” - Kalpna Solanki “Knowledge is never wasted.” - Kalpna Solanki “You are putting the public’s health at risk when you don’t have the proper systems in place.” - Kalpna Solanki “I would love people to find out about Backflow, what exactly it is, why it's important, and why lawmakers should be paying more attention to this so that we don't have these incidents of people accidentally, literally, being poisoned via their drinking water because it is completely preventable. That's the thing about it. It is completely preventable, and it's not a big ticket item.” - Kalpna Solanki “There's a finite amount of water on this planet, and we really need to spend a bit more time looking at not just water conservation, but water treatment, water reuse and the circular water economy.” - Kalpna Solanki   Connect with Kalpna Solanki Phone: 778.688.9196 Email: ksolanki@eocp.ca Website: eocp.ca Water Environment Federation (WEF) LinkedIn: in/kalpnasolanki company/eocpbcy Read or Download Kalpna Solanki’s Press Release HERE   Links Mentioned Join Team Scaling UP! Nation’s Global 6K on May 18th British Columbia Institute of Technology for Water and Wastewater Operations Read Kalpna’s Publications on Operator Digest Magazine Become a #watergeek - What is an Environmental Operator and what do they do? Water Environment Federation (WEF) Examples of Backflow Incidents in Canada 2021 Floods in Merritt, B.C.: Review and Repair Cleaning Up Edmonton's Sewer Smell Ontario Canada Petrochemicals 50,000 Residents Impacted from Backflow The Rising Tide Mastermind Scaling UP! H2O Academy video courses Legionella Resources Page   Books Mentioned Lessons In Chemistry by Bonnie Garmus How Will You Measure Your Life? by Clayton M. Christensen The Big Necessity: The Unmentionable World of Human Waste and Why It Matters by Rose George Reverse Osmosis:  A Practical Guide for Industrial Users by Wes Byrne   2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.   Drop By Drop with James In this week’s episode, we’re thinking about reverse osmosis. In particular, we are thinking about the dissolved solids and some of the things that influence their passage through the RO membrane. More than simply filtration, reverse osmosis is a diffusion process through a semipermeable polymer membrane. That sounds fancy, I know, but it can be more than simply size that matters for dissolved solids trying to pass through the RO membrane.    One of my go-to books for RO is written by Wes Byrne and is called “Reverse Osmosis:  A Practical Guide for Industrial Users,” 2nd edition. I have not read it cover to cover, but drop by drop as I have questions or needs. It’s a good, well-written, practical book that makes a complex subject digestible.    Right in the very beginning, it sneaks in some important concepts, on pages 8 through 14 in particular, that opened my eyes more as I thought about them. First, it talks about the size versus apparent size of atoms and molecules trying to pass through the RO membrane. When you think of sodium or calcium atoms, you probably think of just a single sodium or calcium atom floating around the water solution. However, as we learned in last week’s episode of Drop by Drop, we know water molecules are sticky because of hydrogen bonding. Sodium and calcium are charged ions, and they will be surrounded by water molecules hydrogen bonding to them, making an ion group with a larger apparent size. Did you hear that? The apparent size of the sodium and calcium ions are bigger than their individual sizes because of the entourage of water molecules attracted to them. This is called ion hydration. The higher the charge of the ion, the greater the number of water molecules attracted to it, and the more difficult it is for it to diffuse through an RO membrane.    Now, before I had read this part of the book, I had heard that the higher the ionic charge the higher the percent rejection typically was, but I had never considered the role that water’s hydrogen bonding played in that rejection. That’s one more reason to love hydrogen bonding.  I’m not done yet, however. A second concept that this book drove home for me can be found on page 9. It mentions that the water solutions we commonly deal with are neutrally charged with no charge imbalances overall. Sure, there are positively charged cations and negatively charged anions, but they will tend to stay close together, resulting in a net neutral charge. This also means that you will not have a cation passing through an RO membrane unless an anion or anions of EQUAL charge quantity passes through as well. Your plusses must equal your minuses of what passes through.  Woah!  Now not only do dissolved solids have a larger “apparent” size because of ion hydration, but there is a balancing act of what can pass through an RO membrane based upon their charges as well? Yes, and it is FASCINATING! The example given is of sodium sulfate or Na2SO4. When it dissolves in water, we will have sodium ions with a +1 charge and sulfate ions with a -2 charge. They'll both be surrounded by water molecules making their apparent sizes bigger. The sulfate ion with its larger -2 charge will have an even larger apparent size than the sodium ion, so the sulfate will have a much harder time getting through the RO membrane. One would think the sodium ion, with only its +1 charge, might sail on through, but hold your horses. Because the total charges of what passes through the membrane must balance out, if the sulfate can’t go, then the sodium won’t go either. Now that’s loyalty!  However, if we add some calcium chloride or CaCl2 to the water, things change. Now you have positively charged calcium ions with their +2 charge and negatively charged chloride ions with their -1 charge. Chloride’s -1 charge is smaller than sulfates -2 charge, so its apparent size will also be smaller, and it will more readily pass through the RO membrane. Now, the charges passing through the membrane will be balanced as both sodium (+1) and chloride (-1) pass through as calcium and sulfate stay behind.  The entire dynamic changed!  Man! That’s a lot!  I hope I made it somewhat understandable and did the topic justice. You might have to rewind to listen again because this water’s deep. I’ve just had these bits of RO information rattling around in my brain for years and have seen many “Ah

“Don’t shortcut boiler safety. Do it once, do it right, and don’t put your life or someone else's life at risk.” - Barry Higgins Happy days are here again! Dive deeper into the realm of steam boilers with Part 2 of our exclusive interview with the brilliant Barry Higgins from AquaChem. If you enjoyed last Friday's episode, get ready for an even more profound exploration into the intricacies of boiler management. In this episode, Barry takes us on a journey through advanced topics crucial for every water treater and industry enthusiast. Discover the significance of pH management, from its intricate relation to alkalinity to the cautionary notes on caustic demand above pH 11. Barry emphasizes the importance of precise pH meter calibration, advocating for separate probes in high pH ranges and the use of single-use cells for calibration. Explore the nuances of the blowdown system as Barry stresses the effectiveness of short, pulsating blowdowns for optimal sludge removal. Uncover the distinctions between bottom and top blowdowns and the potential pitfalls of leaving the blowdown open for extended periods. Safety measures take center stage as Barry shares a personal account, highlighting the critical importance of regular checks on low and high-level probes, weekly boiler checks, and alarm tests. Water level monitoring becomes a fascinating topic, discussing variations due to steam density, the significance of steady levels, and the importance of checking sight glasses for signs of corrosion. Barry wraps it up with insights into boiler water sampling, offering guidance on ideal sampling locations and considerations when a sample cooler is unavailable. Join host Trace Blackmore as he continues his conversation with Barry Higgins, unraveling advanced boiler checks and sharing invaluable wisdom. Get ready for a knowledge-packed episode that elevates your expertise in industrial water treatment. Happy days, indeed!   Timestamps 01:00 - Trace Blackmore reminds you to share your water resources with others 03:40 -  Upcoming Events for Water Treatment Professionals  08:30 - Interview with Barry Higgins, Boilers Part 2 34:30 - Lightning round questions 40:00 - Closing thoughts with Trace 48:15 - Drop by Drop With James McDonald    Quotes “Do it once, do it right, and don’t put your life or someone else's life at risk. It’s not worth your life. Don’t shortcut boiler safety. Get the steam properly in one hour, not two minutes.” - Barry Higgins “You have to check all your levels and check all your probes and make sure all these alarms are working.” - Barry Higgins “Jump in, you’ll love working with water. If you like to solve problems this is a job for life. You will never have two days that are exactly the same.” - Barry Higgins “I'm a water treater, I'm not a Magician.” - Barry Higgins  “Advice for water treaters on day one: Be bold. Make hard decisions that come your way, don't be scared of them. It’s gonna be a roller coaster. It's gonna be up. It's gonna be down, but just go with the flow and learn. If you get a knock get back up again and and learn learn from why you failed and just keep going” - Barry Higgins    Connect with Barry Higgins Phone: +353 87 987 8606 Email: bhiggins@aquachem.ie Website: www.aquachem.ie  LinkedIn: in/barry-higgins-bagrsc-59030225 company/aquachem-dac Read or Download Barry Higgins’ Press Release HERE   Links Mentioned Ep 340 Alkalinity and pH Ep 281 The One About The Power of Kindness with Kathleen Edelman Ep 117 The One With Temperament Expert, Kathleen Edelman Ep 179 Another One that Teaches Us to Communicate Better with Others Robert Boyle, Boyle’s Law The Rising Tide Mastermind AWT (Association of Water Technologies)   Books Mentioned Drive by Daniel Pink Traction by Gino Wickman I Said This, You Heard That by Kathleen Edelman I Said This, You Heard That, Workbook by Kathleen Edelman I Said This, You Heard That, Workbook, 2nd Edition by Kathleen Edelman Adults Guide to Kids Wiring by Kathleen Edelman Talking To Strangers by Michael Harding   Drop By Drop with James  In today’s episode, we are going to talk about one of water’s absolutely amazing properties. We are going to talk about hydrogen bonding, one of my favorite types of bonding in the atomic world. Yeah, I’m weird that way.    Water is H2O or two hydrogen atoms and one oxygen atom. The two hydrogen atoms are not stuck to each other but are stuck to the oxygen atom instead. It’s HOW they are stuck to the oxygen atom that makes all the difference in the universe! They are NOT stuck directly across from each other on the oxygen atom at 180 degrees like the buns on Princess Leia’s hair. No buddy. That would have been disastrous for life as we know it!  We would have had no hope.    Instead, they are stuck at an angle; at approximately a 104.5 degree angle. Think Mickey Mouse with his two ears representing the two hydrogen atoms and his head the oxygen atom. THAT is water. This kink of an angle leads to a very important superpower. Because the hydrogen atoms are small and only have 1 measly electron, they’re easy to push around and take their electrons. The much bigger oxygen atom only needs 2 more electrons to fill its outer shell and be in a state of nirvana, and it gets these from the two hydrogen atoms. Because the water molecule looks like Mickey Mouse with the hydrogen atoms more on one side of the molecule than the other, you end up with a partial positive charge on the more hydrogen side and a partial negative charge on the more oxygen side.  We’ve all heard that opposites attract, and that’s true in the world of chemistry as well. The partially positive side of one water molecule is attracted to the partially negative side of another water molecule, making water “sticky.” This, my friends, is called hydrogen bonding. It doesn’t just end with water molecules sticking to each other, though. Water molecules will also be attracted to other positively and negatively charged ions, too. For example, this explains why table salt or NaCl dissolves so easily in water. The positive sodium ions are attracted to the partially negative oxygen side of the water molecule while the negative chloride ions are attracted to the partially positive hydrogen side.  Hydrogen bonding leads to all kinds of unique properties of water. Water is a liquid at room temperature. That may sound like a “duh” comment, but when one considers that other molecules of similar or heavier weights are gasses at room temperature, such as methane, propane, and butane, it suddenly seems a little more amazing.    Water has a high heat capacity, meaning it takes more heat to raise the temperature of water and especially to make it change phases from solid to liquid to gas. We use this property every day in industrial water applications with boilers, cooling towers, etc., and it’s all thanks to hydrogen bonding.  There are more examples, but it should suffice to say that hydrogen bonding is one of water’s primary super powers that influences our industrial water lives in so many ways every second of every minute of every day.    2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.  

“It’s my nature, I want to help people and solve their problems.” - Barry Higgins Happy days! We're excited to welcome industry expert Barry Higgins of AquaChem to Scaling UP! H2O for a special two-part series unraveling the complexities of boilers. In Part 1, Barry meticulously explores the essential checklist for professionals engaged in boiler treatment. Gain profound insights into water treatment as Barry discusses pretreatment, feed water samples, condensate samples, and the crucial role played by steam traps. Delve into a comprehensive comparison of boiler standards between the US and the UK, offering a global perspective on industry best practices and regulations. Barry generously shares solutions for common issues like softener malfunctions, steam trap leaks, and optimal boiler maintenance during low periods and sudden demand spikes. This episode is an invaluable source of knowledge. Join us on this enlightening journey into the world of boiler water management, where you'll acquire practical insights to elevate your understanding of industrial water treatment. Barry's expertise, shared generously, ensures that our listeners gain actionable takeaways applicable to their daily operations. Prepare for an episode packed with knowledge, exploring the intricacies of boilers and delivering valuable lessons for water treaters and industry professionals. Happy days, indeed! Timestamps 00:01 - Trace Blackmore reminds you to think about your next step and to follow your passion 04:00 - Upcoming Events for Water Treatment Professionals  10:00 - Interview with Barry Higgins, Boilers Part 1 53:00 - Drop by Drop With James McDonald    Boiler Joke: Q: How do you stop a runaway steam boiler? A: With a steam trap 😄 Quotes “I love the variety of water treatment, the characters we serve, and that we get to go somewhere new and learn new things every day.” - Barry Higgins “The point of doing tests is to get data points and improve things for your customers. You want to show your customers how they are wasting or saving money.” - Barry Higgins “Customers see the value of you putting the extra effort in and going the extra mile for them and let them know why you’re doing it and how you’re saving them money.” - Barry Higgins “It’s my nature, I want to help people and solve their problems.” - Barry Higgins   Connect with Barry Higgins Phone: +353 87 987 8606 Email: bhiggins@aquachem.ie Website: www.aquachem.ie  LinkedIn: in/barry-higgins-bagrsc-59030225 company/aquachem-dac Read or Download Barry Higgins’ Press Release HERE   Links Mentioned The Rising Tide Mastermind Global 6K, join our team Episode 113 with James McDonald (using your five senses) Episode 318 with Ritchie Ware and Steven Taylor of WARE (Boiler) Events in Water Treatment Lori O'Donoghue of AQUACHEM DAC Steam Boiler Essential Checks Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies)  

Like you, we all want our water business to be profitable.  Embark on a journey to make your water business not just successful, but wildly profitable! While many believe that sales alone can solve all challenges, the truth lies in understanding the intricate dance of profitability and cash flow. In the wise words of Stephen Covey, "No margin, no mission." We all share the conviction that a thriving business is one that can afford to invest in its people and resources. Even for non-profits, the bottom line remains crucial — successful organizations, whether for-profit or not, need to pay their bills and ensure sustainability. Sales are undoubtedly a driving force, but the misconception that more sales always mean more success can lead businesses astray. Ever witnessed a company sell itself out of business on Shark Tank? It happens when the demand exceeds the capacity to deliver due to a lack of cash flow. Enter the eye-opening world of Profit and Loss statements and explore your business through the lens of the Eight Cash Flow Drivers, outlined in the groundbreaking Entrepreneurial Operating System (EOS) by Gino Wickman. These drivers — Price, C.O.G.S. (Cost of Goods Sold), Margin, Ancillary Sales, Service Time, Errors, Compensation/Labor Costs, A/R Days, and G&A Expenses — form a strategic roadmap to enhance your water business's cash flow and profitability. This new Scaling Up H2O episode unravels the secrets behind these drivers and shows how implementing them can transform your business landscape. Don't miss the chance to elevate your company's profitability starting tomorrow — tune in now to scale up your financial success knowledge! Your friend as you drive from client to client,  Trace Blackmore, CWT   Timestamps 01:00 -  Upcoming Events for Water Treatment Professionals  04:40 - How to know if a conference is worthwhile to attend 05:30 - Showing up with a full cup mentality 10:45 - Trace Blackmore invites you to Scaling UP! Your Cash Flow 39:23 - Drop by Drop With James McDonald    Quotes "Sales for sales’ sake can put you out of business" - Mary Kay Ash, the founder of Mary Kay Cosmetics "No margin, no mission." - Stephen Covey, author of The 7 Habits of Highly Effective People   Connect with Scaling UP! H2O Email Producer: corrine@blackmore-enterprises.com Submit a show idea: Submit a Show Idea LinkedIn: in/traceblackmore/ YouTube: @ScalingUpH2O   Links Mentioned Ep 204 Being Profitable with the Boilermaker Hamburger Ep 260 Profit First Ep 267 Making a Profit Ep 315 The Intentional Growth Framework with Ryan Tansom Shark Tank TV Show on ABC The Rising Tide Mastermind Scaling UP! H2O Academy video courses   Books Mentioned The 7 Habits of Highly Effective People by Stephen Covey Traction: Get a Grip on Your Business by Gino Wickman What the Heck Is EOS?: A Complete Guide for Employees in Companies Running on EOS  by Gino Wickman   Drop By Drop with James  In this week’s episode, we’re thinking about what happens when a large steam user in a facility suddenly starts using steam. What happens inside the boiler? How is the steam pressure impacted? How does the water level change in response to this suddenly large steam demand? When is feedwater triggered? What is the impact of this cooler feedwater upon the hotter water inside the boiler? How could this impact steam output rate? Could it cause boiler carryover and why? How could low level alarms be triggered if the high demand continued long enough?    The answers are actually very interesting and interrelated. Spirax Sarco has a nine-part series on YouTube called “The Inside Story.” This is a CLASSIC series that every industrial water treatment professional should watch. They actually let you view inside the boiler as steam is being produced and show what happens at low pressures, high pressures, increased demand, etc. If you’ve already seen the series, they are worth watching again. If you haven’t seen it, get your popcorn and pocket protector, because you’re in for a treat!  Part 6 addresses the topic of today’s Drop by Drop episode on increased demand. I’ll be sure to get the links to Trace so he can hopefully include them into the show notes for this episode. Otherwise, if you search for “steam boilers the inside story” in your favorite search engine, you are likely to find the series. Spirax Sarco's Steam Boilers - The Inside Story: Part 1 - Introduction Steam Boilers – The Inside Story:  Part 2 – Basic Boiler Control Steam Boilers – The Inside Story:  Part 3 – Water Level and Gauges Steam Boilers – The Inside Story:  Part 4 – Feed Water Control Steam Boilers – The Inside Story:  Part 5 – Low Pressure Operation Steam Boilers – The Inside Story:  Part 6 – Increased Demand Steam Boilers – The Inside Story:  Part 7 – Very High Demand Steam Boilers – The Inside Story:  Part 8 – TDS Control Steam Boilers – The Inside Story:  Part 9 – Summary   2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.  

“Pre-treatment is the key to everything.” - Dr. Kelle Zeiher Learn about the profound impact of cutting-edge technology on the realm of industrial water treatment, accompanied by the insights of esteemed reverse osmosis specialist, Dr. Kelle Zeiher from Garratt-Callahan. With over three decades of dedicated experience in the water industry and a distinguished background in chemistry, Dr. Zeiher shares invaluable insights into the transformative synergy between advanced technology and the pivotal role of water treaters. At the heart of our conversation is Dr. Zeiher's revolutionary technology, AROS (Aqueous Reuse Optimization System), a groundbreaking solution allowing for multiple cycles of water usage, unlocking unprecedented opportunities in water treatment efficiency. Join us as we delve into how this winning duo of technology and water treaters is redefining standards in equipment health, water optimization, and overall sustainability. This data-driven water episode illuminates the global demand for water and the challenges tied to shortages, despite Earth's abundant water resources. Dr. Zeiher explores how variations in water usage and availability underscore the critical need for sustainable water management. Discover the concept of a "water footprint" and its implications, showcasing the amount of water required to produce everyday items like gasoline, steel, cars, cell phones, and data. Delve into the challenges of water management, particularly in cooling processes for industrial applications. Dr. Zeiher introduces a patented process designed to recycle and reuse water efficiently, addressing the challenge of liquid discharge in industrial settings. The episode emphasizes the importance of respectful communication with customers, understanding their specific challenges, and presenting tailored solutions. Learn about quick wins for water treaters, focusing on chemical treatments to maintain system health, control scale, fouling, and corrosion, along with implementing pre-treatment strategies. For water treaters seeking to enhance their expertise and contribute significantly to sustainable water usage, this episode offers a wealth of knowledge and inspiration. Tune in for a journey into the future of water treatment, where technology and the expertise of water treaters harmonize to maximize water's potential.   Timestamps 01:00 - Trace Blackmore invites you to read Daniel Pink’s book, Drive and introduces you to the three concepts from the book: Autonomy, Mastery, and Purpose  05:30 - Upcoming Events for Water Treatment Professionals  8:30 - Interview with Dr. Kelle Zeiher of Garratt-Callahan 45:00 - Trace’s challenge to you: write and present a technical paper 48:30 - Drop by Drop With James McDonald     Quotes “Pre-treatment is the key to everything.” - Dr. Kelle Zeiher “I help industries save money and keep their equipment in better health over the long haul. I help keep all of the water in our world safer and more readily available for people to use and enjoy.” - Dr. Kelle Zeiher “When it's a large system, there are costs and benefits everywhere.” - Dr. Kelle Zeiher “We cannot always get to zero, but we can try.” - Dr. Kelle Zeiher “Yes, it’s going to cost you money - all solutions cost money, but are you spending the money wisely, and what are you getting for it?”  - Dr. Kelle Zeiher   Connect with Kelle Zeiher Phone: 630.660.3457 Email: kzeiher@g-c.com  Reverse Osmosis email: ro_info@g-c.com  Website: garrattcallahan.com LinkedIn: in/kelle-zeiher-6bab221 company/garratt-callahan-company Read or Download Kelle Zeiher’s Press Release HERE Check out Kelle’s mystery, romance, and adventure books: kellezriley.net   Links Mentioned Drive: The Surprising Truth About What Motivates Us by Daniel H. Pink Episode 347 with Emily E. Lewis of Clyde Snow & Sessions Episode 307 with Bowen Engineering and the International Water Conference (IWC) Innovative Water Treatment Supports Conservation by Kelle Zeiher Kelle Z. Riley's Undercover Cat Series Erin Brockovich directed by Steven Soderbergh (Watch on Prime Video) The Big Bang Theory created by Chuck Lorre and Bill Prady (Watch on Max - Prime Video) Garratt-Callahan's Water Treatment Technologies Industrial Water Conference  The Rising Tide Mastermind Submit a Show Idea   Books Mentioned Drive: The Surprising Truth About What Motivates Us, by Daniel Pink  Undercover Cat Series by Kelle Z. Riley The Tipping Point: How Little Things Can Make a Big Difference by Malcolm Gladwell The Poisoner's Handbook: Murder and the Birth of Forensic Medicine in Jazz Age New York by Deborah Blum Reverse Osmosis: A Practical Guide for Industrial Users by Wes Bryne Reverse Osmosis: Industrial Processes and Applications 2nd Edition by Jane Kucera The NALCO Water Handbook, Fourth Edition by Ecolab   Drop By Drop with James  It’s in the middle of winter. It’s cold. You’ve had a long day as an industrial water treatment professional battling scale, corrosion, unwanted microbiological activity, and inefficiencies. You’re tired. You just want to go home, kick your feet up, relax, and get warm. You forget to take your test kit out of the car. You wake up in the morning, drive to the next industrial water system, open up your test kit, and it is FROZEN SOLID!  What do you do? Do you run around in circles? Do you sit the test kit as closely to a boiler as you dare to thaw it out? Do you dunk it in hot water?  The first thing you should do is learn your lesson and never let your test kit freeze again. Ever. I’ll admit, I learned this lesson the hard way. Next, I consulted with a trusty test-kit manufacturing expert, and his suggestion was to allow it to thaw at room temperature. He said do NOT artificially heat it, even in hot water.  Most reagents are likely to recover. To be safe, you should compare your test results to new reagents or another rep’s results. Personally, I found my iodide/iodate titration solution used in the sulfite test was never the same after it froze and gave me low readings. You could also just replace all your reagents, but I understand that could get expensive.  Another thing to consider when a test kit freezes is the impact upon testing equipment such as the pH probe, which may have cracked or broken as its internal solution froze and expanded. Plus, plunging a cold pH probe into a warm solution may induce cracking as well. 2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.  

Welcome to another enriching episode of "Scaling UP! H2O," your go-to education podcast created by and for water professionals. Join us as we learn together with lab partner and three-time guest, Mike Standish, Vice President of Water Additives at MFG Chemical.  In this episode, discover valuable insights and expertise from Mike, a seasoned professional who has been working extensively in water since 1986. In today’s interview, Mike shares insights on his recent technical paper titled “Purposely Built - Introduction of a New Copolymer for Multifunctional Applications.” Explore copolymer innovations, unraveling the complexities and gaining a deeper understanding of their multifunctional applications.  As we scale up on knowledge, Mike guides us through the past, present, and future trends in polymer technology. Join the community of water professionals seeking growth, learning, and connection in the best industry in the world – water. Don't miss this opportunity to elevate your understanding of copolymer innovations in water treatment on "Scaling UP! H2O."   Timestamps 01:00 - Trace Blackmore invites you to celebrate our 350th episode! 04:00 - AWT’s technical training offerings  10:50 - Interview with Mike Standish about his paper: ”Purposely Built - Introduction of a New Copolymer for Multifunctional Applications” 46:30 - Drop by Drop With James McDonald      Quotes “The one point I would make is that since the 1980s, everything has been a variation on the same theme. What we use today, it doesn't matter what brand of product you use: Copolymer, Terpolymer, Tetrapolymer, or whatever - it's all a variation on the theme of carboxylate-sulfonate and then potentially the addition of the nonionic monomer as the enhancer.” - Mike Standish “At least 80 % of the copolymers that you're going to see out there are going to contain AA/AMPS as  the monomer.” - Mike Standish “Systems that can impart very, very different properties to the polymer, so you need to engage with your supplier and really, you know, kind of ask those next levels of questions because you know Polymer A is not the same as Polymer B.”   Connect with Mike Standish Phone: 423.316.9877 Email: mike.standish@radicalpolymers.com Website: www.radicalpolymers.com mfgchemical.com LinkedIn: in/mike-standish-7890627 Read or Download Mike Standish’s Press Release HERE   Links Mentioned AWT’s Technical Training WEST - March 6 to 9, 2024 in Frisco, Texas EAST - April 17 to 20, 2024 in Cleveland, Ohio Episode 14 with Mike Standish Episode 176 where Mike Standish talked about Tagged Polymer Technologies Episode 31 with Mark Lewis Episode 34 (another episode) with Mark Lewis Episode 112 where Mark Lewis interviewed Trace Blackmore Episode 125 with Justin Ranger Purposely Built - Introduction of a New Copolymer for Multifunctional Applications The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies)   Media Mentioned Book: Killers of the Flower Moon written by David Grann Movie: Killers of the Flower Moon directed by Martin Scorsese (Watch on Apple TV+) Documentary: The Doughnut King directed by Alice Gu (Watch on Hulu) Documentary: Honeyland directed by Tamara Kotevska (Watch on HBO Max)   Drop By Drop with James  In today’s episode, we’re thinking about the cooling tower conductivity setpoint. Picture it, if you will.  The cooling tower is running like normal. As water flows, recirculates, and evaporates, we see the conductivity continues to increase. Then it happens. The conductivity reaches its setpoint on the controller. Then what? Seriously, what literally happens next?  Does the controller immediately send a signal to the blowdown valve to open up? How does the controller’s deadband or differential or whatever your controller manufacturer chooses to call it come into play? The controller uses a deadband so the blowdown valve does not try to chatter open and close as the conductivity fluctuates from being EXACTLY on the setpoint to NOT being exactly on the setpoint. Such chatter trying to open and close the valve could very quickly wear a valve out as well as the relays in the controller itself. Plus, the valves may not even be given enough time to reach their minimum energize times.    Does the deadband sandwich your conductivity setpoint or is it a one-way setup where it starts at the setpoint? For example, if your conductivity setpoint is 1,000 microsiemens and your deadband is 100 microsiemens, would your blowdown valve first open at 1,000 or 1,050 microsiemens? This will depend upon your setup in the controller and the options the manufacturer has made available to you. Another point to consider is whether any biocide lockout timers are currently active which would prevent the cooling tower from blowing down during a biocide application.  Once your blowdown valve is actually open, though, does the cooling tower conductivity start to drop IMMEDIATELY? Have you ever thought about this before? The answer is, actually, it probably does NOT start dropping immediately. The conductivity may even continue to rise until enough water has been removed from the system to drop the level low enough to trigger the makeup water valve to open. As fresh makeup water starts flowing, it will dilute the cooling tower water, and THIS is when the conductivity will begin to drop.  Next, how low will the conductivity drop until the controller closes the blowdown valve? This is where the deadband or differential will come into play again. In our previous example of a conductivity setpoint of 1,000 microsiemens and a deadband of 100 microsiemens, when the conductivity drops to 900 microsiemens, the controller closes the blowdown valve, and the overall conductivity pattern repeats itself.  As you can see, the control of conductivity in a cooling tower is not as simple as opening and closing a valve. There are design considerations to limit the wear and tear on the blowdown valve plus the reality of having to trigger makeup water flow as the water level lowers for the conductivity to actually start to drop. 2024 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we’ve listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.