Service Based Business Society Podcast

Your business is invisible. Not because you're not working hard enough. Not because you don't have the right tools. But because you're doing exactly what everyone else is doing—and that's the problem.Meet Bill Harper: The guy who turned $29 million into $230 million in 18 months. During a pandemic.Bill is the CEO and Chief Creative Officer at BrandBoss HQ, a four-time agency founder, and the strategic mind behind transformations for brands like Carfax, Denny's, and Precision Tune Autocare. He's won over 100 industry awards, but here's what matters more: he accidentally built 170,000 TikTok followers by proving that strategic storytelling beats flashy tactics every single time.Today we're talking about why most businesses are invisible and what to do about it. This isn't about working harder or spending more on ads. It's about the fundamental difference between advertising (what everyone's doing) and branding (what actually works).What you'll learnThe $230 million transformation story that happened during COVIDWhy AI is creating a "mediocrity manufacturing plant" (and why that's your opportunity)The difference between advertising and branding that changes everythingHow Bill accidentally built 170K TikTok followers in under 2 yearsWhy "original thought" is about to become the most valuable business assetThe three elements every business story needs (most are missing all three)Why being bad at something might be better than being mediocreThe "commodity trap" 33 million businesses are falling into right nowHow to find your "unfair competitive advantage" through storyWhy production quality doesn't matter anymore (but this one thing does)Key takeaways"If original thought were stock, I'd sell my house to invest in it"AI gives you the average—exactly what you DON'T want if you're trying to stand outStop doing advertising (pushing product) and start branding (telling your story)Your story needs three things: A hero (customer), a problem, and you as the guide33 million businesses are rushing to the same AI solution—creating massive opportunity for those who don'tTikTok's real value is "mini mentorship"—not entertainmentProduction tools have leveled the playing field—strategy is now everythingYou can automate bad messaging faster, but it's still bad messagingBeing memorable beats being perfect every single time"Just because you can doesn't mean you should" applies to AI more than everThe big revelationEveryone's using AI to pump out content faster. They're automating mediocrity. They're becoming a commodity. And Bill's clients? They're going the opposite direction—finding their unique story and telling it in a way that makes them impossible to ignore. One client saw 837% growth over 6 years. Not through AI. Through story.Action stepsStop advertising, start branding. What's YOUR story? Not your product features—your actual story.Find your villain. Every great brand story has one. What problem do you uniquely solve?Lean into being different. If you're bad on camera, own it. Make it your thing.Remember: In a world where everyone's using AI to say the same thing faster, original thought isn't just valuable—it's your only sustainable competitive advantage.Creators & Guests Tiffany-Ann Bottcher - Host Bill Harper - Guest If you're tired of being invisible, tired of competing on price, tired of feeling like just another option—this episode will change how you think about marketing forever.Click here to watch a video of this episode. #branding #marketing #originalthought #storytelling #brandboss #billharper #servicebusiness #entrepreneurship #marketingstrategy #tiffanyannbottcher #AImarketing #brandstrategy #businessgrowth #tiktokmarketing #businessinvisible

I ended up in the emergency room. Not because I was sick, but because I was done. Completely down and out. And here's the thing—I didn't see it coming. I thought I was just busy, just grinding, just doing what entrepreneurs do. But my body said no. That was my wake-up call.Quick note: This wasn't yesterday—I'm fine now! But that experience completely changed how I run my business, and today I'm sharing what I learned.Today we're talking about energy—not in some woo-woo way, but in the very real, very practical way of: you only have so much, and how you spend it determines everything. Taylor Swift said it best: "Think of your energy as if it's expensive, as if it's a luxury item and not everyone can afford it." And for the longest time, I was giving mine away like free samples at Costco.In this episode, I break down the three-question filter that changed how I operate my business—and probably saved me from another trip to the ER. Direction. Protection. Sustainability. These three filters determine whether you're building something that lasts or burning yourself out chasing things that don't matter.What you'll learnWhy decision fatigue is draining your energy account faster than you realizeThe Taylor Swift principle: treating your energy like the luxury item it isHow to spot when you're stepping over $100 bills to pick up a fiveThree questions that filter everything: direction, protection, sustainabilityWhy "neutral" is still a withdrawal from your energy accountThe capacity-to-help vs. obligation-to-help distinctionHow boundary erosion happens (and how to stop it before you crash)Why not all energy expenditure is created equalThe difference between being burned out from working too much vs. working on the wrong thingsKey takeawaysYour energy isn't free—it's finite, and you can't manufacture more timeDecision fatigue is real: entrepreneurs make 100+ more decisions per day than employeesAsk: Is this moving me closer to my goal or further away? (Your direction filter)Ask: Has this person/opportunity invested enough to afford my energy? (Your protection filter)Ask: Does this honor my boundaries or erode them? (Your sustainability filter)Not everyone gets access to your energy—capacity doesn't create obligationBoundary erosion doesn't happen all at once—it's the small "yes" when you should have said noThe right thing can give you energy instead of taking itYou can't build long-term if you're burning out short-termEvery time you say yes to something that doesn't pass the filters, you're stealing from something that does matterTry this todayWrite your "NO list." What drains energy, adds no value, or causes friction?Define your 3 YES priorities. What truly moves the needle?Run one decision through all three filters: Direction, protection, sustainability. If it doesn't pass all three, it's a no.Even one intentional NO this week will create space for something that truly matters.Creators & Extras Tiffany-Ann Bottcher - Host ResourcesPath 2 Profit Bookkeeping and TaxGoal Getter MediaService Based Business Society PodcastIf this episode resonates, subscribe and share it with a service-based founder who needs permission to protect their energy without guilt.#entrepreneurship #energymanagement #boundaries #servicebusiness #burnout #businessstrategy #growthmindset #decisionfatigue #sustainability #tiffanyannbottcher #protectyourenergy #filterruthlesslyClick here to view the episode transcript.

You've got the vision, the big ideas, the entrepreneurial fire—but here's the truth bomb nobody talks about: Most businesses don't fail because of bad ideas. They fail because of bad operations.Today's guest is Lisi Kempton, aka The Mindful COO, and she's here to tell you why you might be quietly sabotaging your own success. We're diving deep into the seven biggest mistakes business owners make when scaling—from running a $200,000 business without even a business bank account (yes, really) to burning out doing work you hate in a business you built for freedom.Lisi breaks down the difference between being a visionary CEO and an integrator COO—and why trying to be both might be what's keeping you stuck. If you've ever felt like you're fighting fires instead of building an empire, or if you're making good money but working yourself into the ground, this episode is your wake-up call.**What You'll Learn**- The CEO vs COO framework: Visionary vs Integrator (and why you can't be both)- Why most businesses operate without budgets—and the cost of that gap- The seven biggest operational mistakes that sabotage scaling- How to identify which role YOU should actually be playing- When to hire operational support (hint: it's when things break, not before)- Why departmental thinking is essential for growth beyond six figures- The real reason business owners burn out—and how operations fixes it- How to get perspective when you're too deep in your business**Key Insights**- Most people want to be CEO, but few understand the COO role is equally critical- Operations takes a great idea and makes it scalable—it's the execution engine- Business owners wear all the hats early on, which creates internal conflict- The "fighting fires" feeling is a signal your operations need attention- Awareness is the first step—you can't fix what you don't see- External perspective is invaluable when you're stuck in the weeds- Having a budget isn't optional—it's foundational to scaling safelyClick here to watch a video of this episode. Creators & Extras Tiffany-Ann Bottcher - Host Lisi Kempton - Guest **About Lisi Kempton**Lisi Kempton is The Mindful COO, a business operations expert who helps service-based entrepreneurs scale without burnout. Drawing on the EOS (Entrepreneurial Operating System) framework and years of hands-on experience, she specializes in helping visionary CEOs implement the systems, structures, and team dynamics needed to execute their big ideas. Her approach blends strategic operations with mindfulness, ensuring sustainable growth that doesn't sacrifice the founder's sanity.**Connect with Lisi**Website: https://soultreeops.comEmail: lisi@lisikempton.comLinkedIn: https://linkedin.com/in/lisikemptonYouTube: Mindful Business Expansion**Links & Resources**Lisi's Website: https://soultreeops.comTraction by Gino Wickman: https://www.eosworldwide.com/tractionPath 2 Profit Bookkeeping and Tax: https://path2profitbookkeeping.ioGoal Getter Media: https://goalgettermedia.ioService Based Business Society Podcast: https://podcast.servicebasedbusinesssociety.comIf this episode resonates, subscribe and share it with a service-based founder who needs to stop wearing all the hats and start building the right team.#operations #servicebusiness #entrepreneurship #CEO #COO #businessgrowth #scaling #systems #leadership #EOS #traction #integrator #visionary #burnout #businessstrategy #tiffanyannbottcher #lisikempton #mindfulCOO

This past week was brutal. Sick kids, sick team members, dentist disasters, and Halloween chaos—all while facing one of the biggest investment decisions I've ever made. And after running the numbers, analyzing the opportunity, and being completely honest about our capacity? I said no.But not "never." Not yet.In this raw, real episode, I pull back the curtain on why I turned down a game-changing opportunity to significantly grow top-line revenue—even though it looked perfect on paper. From the penny-in-the-cup science experiment to the reality of doubling fulfillment capacity in 3-5 months, I break down what it really means to say "not yet" when you're already running at full capacity.This isn't about being risk-averse or playing small. It's about being strategic enough to know when your cup is full, and when adding more will make everything spill over.What you'll learnWhy saying "not yet" to a great opportunity can be your smartest strategic moveThe penny-in-the-cup analogy: how seasonal handfuls break surface tensionHow to evaluate opportunities based on actual capacity, not just financial projectionsWhy humans are the hardest thing to scale in service-based businessesThe alternative approach: smaller investments in capacity that set you up for phase twoHow to make decisions from clarity, not desperation or FOMOWhy ROI means nothing without the capacity to deliverThe Reality Check Service-based businesses have a huge human component. You can buy software licenses today, rent space tomorrow, and order equipment next week. But people? Training takes time. Culture takes time. Even skilled hires need to learn your systems, your standards, your way of doing things. Rush that process, and you end up with holes in your game—the kind clients notice.Try this todayTake an honest capacity inventory. Not theoretical capacity—actual capacity when life happens (sick days, school pickups, pumpkin patches).Look at your team. Are they already stretched? Showing burnout signs? How much do they really have in the tank?Audit your systems. Are they documented? Scalable? Or mostly in your head?Ask the timeline question. How fast could you realistically scale while maintaining quality AND sanity?Make your decision from honesty. Not from hustle culture, not from FOMO, but from where you actually are.Creators & Guests Tiffany-Ann Bottcher - Host If this episode resonates, subscribe and share it with a service-based founder who needs permission to say "not yet" without guilt.#entrepreneurship #servicebusiness #businessgrowth #capacity #scalingsmart #roi #investment #businessstrategy #growthmindset #tiffanyannbottcher #notyet #buildingtowardready

Feeling stuck in “survival season”—busy calendar, thin margins, and constant rework? Host Tiffany-Ann Bottcher and guest Safia Sattaur (business & marketing coach; creator of the REACH50 framework) break down exactly how service businesses exit survival and step into sustainable, profitable growth. We unpack the signals you’re stuck in reaction, then walk through capacity rules, offers and pricing that match the real work, delivery systems that stop rework, and boundaries that protect profit and client experience. What you’ll learn The survival-mode diagnostic: five signals you’re stuck in reaction Capacity rules and SLAs that protect time, team, and margins Offer packaging and pricing alignment (and when to kill one-offs) Delivery systems that scale: SOPs, handoffs, QA checkpoints, service menus A one-meeting weekly cadence to align pipeline, capacity, and priorities Boundaries as a profit system—without hurting the client experience Safia’s REACH50 approach to building an autopilot sales ecosystemTry this today (Tiffany-Ann’s quick start) Write your “NO list.” What drains energy, adds no value, or causes friction? Define your 3 YES priorities. What truly moves the needle? Rebuild your calendar around these—then hold the line. Even one intentional NO this week will create space for something that truly matters.Click here to watch a video of this episode. Creators & Guests Tiffany-Ann Bottcher - Host Safia Sattaur - Guest Links & resources Path 2 Profit Bookkeeping and Tax Goal Getter Media Service Based Business Society Podcast Safia Sattaur If this episode helps, subscribe, leave a review, and share it with a service-based founder who’s ready to scale with purpose, not pressure.#boundaries #servicebusiness #entrepreneurship #operations #systems #pricing #capacityplanning #leadership #growthmindset #productivity #scaleyourbusiness #tiffanyannbottcher #safiasattaur #reach50

Feeling stretched too thin—even when you’re doing “all the right things”? Tiffany-Ann Bottcher pulls back the curtain on the six NOs and three YES rules that shape her week, protect her time, and fuel consistent growth. From declining “quick calls” to eliminating mental clutter, she shares exactly how she filters decisions, builds capacity, and runs her calendar like a true CEO.You’ll leave with a simple framework to reclaim your schedule, guard your energy, and scale with intention—without burning out or backtracking.What you’ll learnThe six strategic NOs that keep Tiffany-Ann focused on high-impact workHow to create your own “CEO filter” to protect time, team, and prioritiesWhy saying NO faster actually accelerates growth (and sanity)How to design a week that fuels clarity, not chaosThe three YES rules that make room for real progressHow to balance leadership demands with family, team, and profit goalsTry this today (Tiffany-Ann’s quick start)Write your “NO list.” What drains energy, adds no value, or causes friction?Define your 3 YES priorities. What truly moves the needle?Rebuild your calendar around these—then hold the line.Even one intentional NO this week will create space for something that truly matters.Click here to watch a video of this episode. Creators & Guests Tiffany-Ann Bottcher - Host Links & resourcesPath 2 Profit Bookkeeping and TaxGoal Getter MediaService Based Business Society PodcastIf this episode helps, subscribe, leave a review, and share it with a service-based founder who’s ready to scale with purpose, not pressure.#boundaries #servicebusiness #entrepreneurship #timemanagement #leadership #growthmindset #productivity #ceofilter #scaleyourbusiness #tiffanyannbottcherClick here to view the episode transcript.

Feeling stuck even though you’re doing all the right things? Author and “mind architect” Kam Knight explains how unconscious beliefs create money blocks, self-sabotage, and resistance—and how to release them quickly so you can scale your service business with clarity and momentum. You’ll leave with a practical self-talk protocol to take action now and open the valve on growth.What you’ll learnWhy “I know what to do, but I’m not doing it” is a wiring problem—not a willpower problemHow early messages about money form hidden rules that cap your pricing, sales, and capacityA two-part self-talk script to become a “do-it-now” person and give yourself permission to receiveWhy insight alone rarely changes behavior—and how to discharge emotional charge so change sticksSimple ways to spot (and stop) internal resistance before it kills your momentumTry this today (Kam’s quick start)“I’m a do-it-now person. I easily do things now. I accomplish my goals right away.”“I deserve good things. I give myself permission. I’m welcoming good things.” Say it out loud—while driving, in the shower, or before bed—to reprogram the unconscious and turn action into habit.Click here to watch a video of this episode. Creators & Guests Tiffany-Ann Bottcher - Host Kam Knight - Guest Links & resourcesGuest Website & Books: https://kamknight.com/Conquer Internal Resistance: https://mindlily.com/Heal Your Deepest Wound (trauma/PTSD support): https://ihealthebroken.com/If this episode helps, subscribe, leave a review, and share it with a service-based founder who’s ready to scale with less friction.#servicebusiness #mindset #moneyblocks #entrepreneurship #productivity #selftalk #growth #scaleyourbusiness #limitingbeliefs #kamknightClick here to view the episode transcript.

Sales isn’t manipulation—it’s service. In this episode, Tiffany-Ann Bottcher and sales strategist Christopher Filiipiack dig into what actually drives consistent revenue in service businesses: courageous, human-first conversations, a clear market/message/offer, and a simple, inspectable sales process. They unpack how to overcome fear of rejection, why founders should stay close to sales, and how to reverse-engineer revenue targets into weekly activity that compounds. If you’ve got a solid offer but inconsistent cashflow, this conversation shows how to turn conversations into clients—without feeling pushy.What you’ll learnWhy sales is the real gatekeeper of business successAuthentic selling = courageous conversations + clear strategy (not scripts)A practical way to beat rejection fear and keep momentumHow to reverse-engineer revenue into pipeline math and weekly actionsWhat a “sales-ready organization” looks like (market, message, offer, systems, inspection)Why CEO-led selling accelerates learning, positioning, and big-ticket dealsKey takeawaysSales is an act of service that helps people get where they want to goConversations > complexity: proximity to buyers beats perfect funnelsClarity moves cash: set the number, build the causes, inspect the pipelineDesign for buyers, not fear: remove hoops that serve you (not them)Keep leadership close to the market: insights live in calls, not dashboardClick here to watch a video of this episode. About Christopher Christopher Filiipiackis a sales consultant and coach for CEOs who turns founder-led selling into a scalable advantage. With a background in engineering, data analytics, and Fortune 100 consulting, he blends strategy, execution, and mindset to build Sales-Ready Organizations that sell consistently and profitably. Clients have achieved outcomes such as 12x revenue growth, 500% increases in deal flow, and fivefold growth in client acquisition. His core belief: selling is a loving act done for people, not to them—and when paired with clear strategy and disciplined activity, it creates financial, emotional, and lifestyle freedom.Resources & linksChristopher’s site & articles: https://www.christopherfilipiak.com/Sales Ready Assessment: https://www.christopherfilipiak.com/sro-assessment Connect & Subscribe If this episode helped you rethink sales, follow/subscribe to the Service Based Business Society podcast and share it with a founder who needs a nudge toward courageous, buyer-centric selling.Creators & Guests Tiffany-Ann Bottcher - Host Christopher Filipiak - Guest Click here to view the episode transcript.

On this week’s episode of the Service Based Business Society, we’re ripping the bandaid off and mapping the small circle that quietly decides whether you scale or stall. Tiffany-Ann breaks down the six relationships every service-based founder needs: a truth-teller who cuts through the noise, a clean finance stack (bookkeeper → management accounting/CFO → tax strategist), a banker who believes in your vision, the right lawyer at the right time, an insurance pro who matches coverage to real risk, and a mentor plus personal believer to keep you moving when it’s hard. You’ll walk away with a one-page audit to find your gaps, a simple email script to re-engage your banker, and prompts to pressure-test your legal and insurance exposures—so you can make faster, smarter decisions and get to the good part sooner.Click here to watch a video of this episode. Creators & Guests Tiffany-Ann Bottcher - Host What You’ll LearnWhy a single truth-teller can collapse weeks of indecision—and how to invite unvarnished feedback you’ll actually use.The finance stack demystified: bookkeeping vs. management accounting/CFO vs. tax—and when each role pays for itself.How to sell your vision to your banker so you get better products, higher limits, and a real human who advocates for you.When to stick with a generalist lawyer and when risk demands a specialist (plus a simple triage lens).The overlooked value of an insurance pro who maps coverage to your actual exposures (not generic checklists).The mentor + personal believer combo: one sharpens your strategy, the other protects your stamina.The Short List: Your Circle of ScaleTruth-Teller — cuts through nice-sounding noiseBookkeeper → Mgmt Accounting/CFO → Tax — three roles, three outcomesBanker — a person, not a 1-800 queueLawyer — generalist for routine, specialist for riskInsurance Pro — coverage matched to realityMentor + Personal Believer — tactics + resilienceApply It This Week✔️ Name your truth-teller: DM one peer/vendor and ask for “the unvarnished version” on your top decision.✔️ Map your finance stack: Who owns bookkeeping? Who interprets numbers (CFO/analyst)? Who handles tax strategy? Circle gaps.✔️ Email your banker: Share a 12-month vision + ask, “What would we need in place to qualify for X?” Book a call.✔️ Legal triage: List your next 3 initiatives; mark which deserve a specialist review and schedule it.✔️ Insurance pulse check: Write your top 5 exposures (advice liability, subcontractors, vehicles, in-suite work, data). Book a coverage review.✔️ Mentor & believer: Identify each by name. If missing, shortlist 3 mentors to approach and choose your personal believer (spouse/friend/coach).Click here to view the episode transcript.

If AI were a hire, this episode makes the case that it’s the team member everybody needs—from turning screenshots into calendar invites to booking calls via chat and voice, and even “training” your tools like you train a new employee. What’s Inside:Screenshot → Calendar in one click. James’ “image-to-calendar” GPT converts event screenshots (title, date, time, location) into a Google Calendar URL you can save instantly—no manual entry. “Don’t invite your wife” (…unless you want to). How James cloned his GPT—one version auto-invites his wife, the public one doesn’t. From reminders to real conversations. HighLevel reduced no-shows with timely texts—and now AI can handle the reply to reschedule or confirm, conversationally. AI that books appointments (for real). Why chat and voice bots are already booking, collecting info, and getting people serviced—seeing it live changes everything. Choose systems for the right problem. When a client thought they needed job management, the real fix was pipeline automation in HighLevel first. Train AI like a teammate. Feed merge-field syntax, brand voice, and “how we say things” so outputs paste straight into your stack—just like coaching a new hire. Repurpose like a pro. A video-first workflow: wait for the transcript, then spin out descriptions, social posts, and emails. Mind the AI divide. Why $20/month on AI is the new table stakes—and how staying curious keeps you on the right side of change. Click here to watch a video of this episode. Resources Mentioned:Google Calendar GPTThe Marketing ShowAbout the Guest — James HurstHost of The Marketing Show, builder of practical HighLevel automations and custom GPTs that business owners actually use. A two-time ClickFunnels Dream Car winner and 2023 HighLevel Affiliate Bronze award recipient, James blends a software-developer background with hands-on marketing ops to ship clean, scalable systems. About the Host — Tiffany-Ann BottcherEntrepreneur, founder of Bottcher Group, and host of the Service Based Business Society podcast. She blends strategy, systems, and tech to help service businesses scale with sanity.Creators & Guests Tiffany-Ann Bottcher - Host James Hurst - Guest Click here to view the episode transcript.

In this episode, Tiffany-Ann Bottcher pulls back the curtain for new and longtime listeners of the Service-Based Business Society podcast. After more than 100 episodes, she reintroduces herself, her journey from scaling a $12M corporate business to building multiple companies under the Bottcher Group umbrella, and the reality of balancing entrepreneurship with a full family life.Tiffany shares candid insights on why she created this podcast, the evolution of its mission, and how the business landscape—and her own priorities—have shifted through the seasons. From embracing imperfect action (like launching TaxGo mid-season) to navigating the infamous “valley of death” in business growth, she offers an unfiltered look at what it takes to build something meaningful. Whether you’re a first-time listener or a loyal fan, this episode is an invitation to dream bigger, push harder, and build a business that aligns with your life—messy schedules, late-night work sessions, and all.TakeawaysBuilding big businesses requires courage, imperfect action, and resilience.Growth brings bigger costs and risks before the rewards catch up.Success isn’t about working less—it’s about working smarter and harder when needed.Your business should evolve with your life and energy, not the other way around.Balancing family, sports schedules, and multiple companies is chaotic—but possible.The “valley of death” is a normal part of scaling—push through it.Community and strategy matter, but honoring your own limits is essential.Passion and vision set the ceiling for what’s possible.Done is often better than perfect—real growth happens in action.Behind the polished moments, the real story of entrepreneurship is beautifully imperfect.Creators & Guests Tiffany-Ann Bottcher - Host ResourcesBottcher GroupPath 2 Profit Bookkeeping and TaxGoal Getter MediaTaxGoTiffanyAnnBottcher.comClick here to watch a video of this episode. Click here to view the episode transcript.

In this episode, Tiffany-Ann Bottcher welcomes listeners to Season Five of the Service-Based Business Society podcast, reflecting on her journey as an entrepreneur and the growth she has experienced. She discusses the challenges of scaling a business, the importance of navigating personal and professional growth, and the chaos that often accompanies timing in business. Tiffany emphasizes the significance of managing people and roles effectively, as well as the need for personal health and well-being amidst the demands of entrepreneurship. The episode concludes with a reminder of the renewed energy that September brings, likening it to a new year for business owners.TakeawaysScaling isn't all highlight reels; it's messy and hard.Growth in business can lead to growing apart in relationships.It's okay to lose sleep over your business if you care.The speed of change in business is unprecedented.Navigating chaos is part of the entrepreneurial journey.Managing people can be the toughest challenge in business.Promoting someone can sometimes lead to their unhappiness.Personal health should be a priority for entrepreneurs.September feels like a new year for business cycles.Embrace the chaos and find ways to manage it.Creators & Guests Tiffany-Ann Bottcher - Host Click here to view the episode transcript.

In the final episode of Season 4, Tiffany-Ann Bottcher dives into the chaotic, unpredictable reality of entrepreneurship. From tax season crunch time to spontaneous brand launches and last-minute decisions on vacation, she shares why chaos isn’t a red flag—it’s often a sign you’re building something that matters.This episode isn’t about chasing a perfect business—it’s about embracing the messy middle, choosing progress over perfection, and learning to lead through uncertainty. Whether you’re knee-deep in deadlines or juggling too many ideas at once, this is your permission slip to keep going, even when it’s not polished. Because when you’re building something that matters, chaos isn’t the obstacle—it’s part of the process.Key InsightsBe Obsessed or Be Average: High achievers don’t wait for perfect conditions—they lean into chaos and make things happen.You Can’t System Your Way Out of Chaos: Efficient systems are important, but big goals will always bring new, unpredictable fires.Entrepreneurs Live by the Deadline: From last-minute tax documents to game-changing decisions made on vacation—urgency is part of the journey.Who You Serve Isn’t Always About Industry: It’s about mindset. Tiffany-Ann chooses to serve people doing big things, regardless of their field.Start Before You’re Ready: A new brand was quietly launched this season—not fully, but just enough to plant the seeds for future success.Entrepreneurial TakeawaysIf you’re doing big things, expect discomfort and chaos—it’s a feature, not a flaw.Don’t let perfection stop progress. Launch, iterate, and adapt as needed.Know your audience: It’s not about industry—it’s about the people who are ready to grow.Urgency is real—entrepreneurs often work best under pressure. Lean into it.Lay the groundwork today for the wins you want next year.As Season 4 comes to a close, Tiffany-Ann leaves listeners with a reminder: chaos is part of the climb, and the path to doing incredible things is rarely linear. Thank you for tuning in all season long—Season 5 is already in the works, and it’s going to be big.This episode is brought to you by Path 2 Profit Bookkeeping visit https://path2profitbookkeeping.io/Click here to watch a video of this episode. Creators & Guests Tiffany-Ann Bottcher - Host Timestamps:00:00:00 - Introduction to the Service Based Business Society Podcast00:00:27 - Season 4 Finale and Entrepreneurial Firefighting00:01:47 - Embracing the Deadline Mentality in Business00:02:00 - Life Lessons from Pony Club and Early Leadership00:03:29 - Real-World Skills: Communication, Organization, and Growth00:04:48 - Becoming Last-Minute Out of Necessity00:05:40 - Identifying and Evaluating Business Priorities00:06:42 - Be Obsessed or Be Average: Striving for Excellence00:07:36 - Entrepreneurial Drive and the Nature of Big Missions00:08:53 - Business is Balance: Crisis Management Within Reason00:09:44 - Chaos is Inevitable When Doing Big Things00:11:01 - Unpredictable Events and the Role of External Factors00:12:33 - Planning a Disney Trip Amidst Tax Season Chaos00:13:49 - Serving Entrepreneurial Clients Who Thrive on Pressure00:15:11 - Why Niching Down Isn’t Always Necessary00:17:19 - Soft Launch of a New Tax Brand00:19:44 - Strategic Steps for Long-Term Brand Growth00:22:30 - Systems Can’t Eliminate Chaos—But They Can Optimize00:23:42 - Accepting and Thriving in Entrepreneurial Chaos00:24:25 - Season 4 Wrap-Up and What’s Next for the PodcastEngage with Us: Don't forget to subscribe and leave a review to help more listeners find us! Engage with us on social media to continue the conversation on setting effective business boundaries.

In this episode, Tiffany-Ann Bottcher sits down with Beau Eckstein, a business lending expert with over 27 years of experience, to break down how entrepreneurs can use debt strategically to grow their businesses. Many business owners fear debt, but when leveraged correctly, it can be the key to scaling faster, acquiring competitors, and unlocking new financial opportunities. Beau specializes in SBA financing and business acquisitions, helping entrepreneurs transition from corporate jobs to successful business ownership.Key InsightsDebt Can Be Good When Used Strategically: Borrowing isn’t a bad thing when it’s used to generate returns, expand operations, or acquire assets.SBA Loans Offer High Leverage: With SBA financing, entrepreneurs can buy a million-dollar business with as little as 10% down—and sometimes even less with seller financing.Buying a Competitor Can Be a Smart Growth Move: Instead of struggling to hire top talent, acquiring a competitor can help business owners gain an established team, customer base, and market presence.Understand Your Business Credit: Too many entrepreneurs rely on personal credit cards, damaging their personal credit scores. Setting up business credit correctly can open doors to better financing options.Know Your Numbers and Keep Good Books: Business owners who manipulate their financials to minimize taxes can struggle to secure loans or sell their businesses at a fair price. Transparency and good record-keeping matter.Wealth Is Built Through Strategy: Successful entrepreneurs don’t just work hard—they work smart. Leveraging debt, tax strategies, and financing options can help businesses grow faster and create lasting wealth.Get Funding Before You Need It: The best time to secure financing is when your business is doing well, not when you're desperate for cash. Planning ahead ensures you can seize opportunities when they arise.About the HostTiffany-Ann Bottcher, a seasoned business strategist, podcast host, and agency founder, blends expertise in business strategy, marketing, and automation with a focus on building meaningful connections. Her mission is to help entrepreneurs scale their businesses without sacrificing their sanity.Connect with Tiffany-Ann:YouTubeTikTokWebsiteAbout the Guest​Beau Eckstein is a seasoned SBA loan advisor and business ownership coach with over 25 years of experience in commercial finance and business consulting. As a licensed California real estate broker, he specializes in SBA financing, franchise discovery, and expense reduction strategies, guiding entrepreneurs and business owners through the complexities of securing funding and optimizing operations.Website: Beau EcksteinLinked In: Beau EcksteinYoutube: Beau Eckstein, Business Ownership CoachThis episode is brought to you by Path 2 Profit Bookkeeping visit https://path2profitbookkeeping.io/Click here to watch a video of this episode. Creators & Guests Tiffany-Ann Bottcher - Host Beau Eckstein - Guest Timestamps:00:00:00 - Introduction to Scaling Service Based Businesses00:00:27 - Leveraging Financing for Business Growth00:00:56 - SBA Loans and Strategic Financial Decisions00:02:26 - Bo's Journey into SBA Financing00:03:29 - Overcoming the Fear of Debt00:04:24 - Using SBA Loans for Business Acquisition00:05:42 - Structuring Deals and Due Diligence00:07:06 - SBA Financing for Business Expansion00:08:10 - Alternative Financing Options00:08:41 - Building Business Credit00:09:54 - Buying Out Competitors00:11:29 - Growing Quickly vs Growing Too Quick00:12:26 - Partial Buyouts00:13:25 - Adding Additional Businesses00:15:52 - The Tax Code00:17:36 - The Triangle Method00:18:11 - The Importance of Books00:20:34 - Paying for a Knowledgeable PersonEngage with Us: Don't forget to subscribe and leave a review to help more listeners find us! Engage with us on social media to continue the conversation on setting effective business boundaries.

In this episode, Tiffany-Ann Bottcher sits down with Vance Morris, a former Disney leader turned customer experience expert, to uncover the secrets behind Disney’s legendary service. With experience leading teams at one of the world’s most customer-centric companies, Vance now helps businesses of all sizes "Disney-fy" their customer experience, stand out in a commoditized market, and charge premium prices by delivering world-class service.Episode SummaryWhat makes Disney’s customer experience so unforgettable? More importantly, how can small businesses apply those same principles to create magic for their customers? Tiffany-Ann and Vance dive deep into the power of systems, processes, and culture in delivering exceptional service. From turning mundane business interactions into memorable moments to ensuring every team member upholds service excellence, this episode is packed with actionable strategies for business owners ready to take their customer experience to the next level.Key InsightsCustomer Experience is a Differentiator: In a world where businesses offer similar products and services, the customer experience is what sets you apart.Creating Experiences from the Mundane: Every business has routine tasks—the magic happens when you elevate those into unforgettable moments for your customers.Systems Create Freedom: Disney thrives on simple, repeatable systems. Implementing clear processes in your business ensures consistency, efficiency, and scalability.Own the Customer's Problem: Employees should follow through on customer issues until resolution, ensuring a seamless experience.Speed Matters in Service Recovery: When things go wrong, the longer a resolution takes, the more expensive and damaging the issue becomes.Hiring for Attitude Over Skills: Skills can be taught, but a genuine desire to serve customers is what creates a memorable experience.Small Gestures Have Big Impact: Something as simple as a small unexpected gift can trigger reciprocity and increased sales.Answering the Phone Live is a Game-Changer: The simplest way to immediately improve your customer experience? Pick up the phone—a lost call is a lost sale.About the HostTiffany-Ann Bottcher, a seasoned business strategist, podcast host, and agency founder, blends expertise in business strategy, marketing, and automation with a focus on building meaningful connections. Her mission is to help entrepreneurs scale their businesses without sacrificing their sanity.Connect with Tiffany-Ann:YouTubeTikTokWebsiteAbout the GuestVance Morris is a customer experience expert and former Disney leader who helps businesses create world-class service strategies. As the founder of Deliver Service Now, he teaches entrepreneurs how to elevate customer experience, implement effective systems, and stand out in a crowded market. With years of hands-on experience, Vance proves that exceptional service isn’t just for big brands—it’s a game-changer for businesses of all sizes. Website: Deliver Service Now Linked In: Vance MorrisYoutube: Vance MorrisThis episode is brought to you by Path 2 Profit Bookkeeping visit https://path2profitbookkeeping.io/Creators & Guests Tiffany-Ann Bottcher - Host Vance Morris - Guest Click here to watch a video of this episode. Timestamps:00:00:00 - Introduction to Scaling Service Based Business00:00:26 - Disney's Customer Experience Secrets00:02:25 - Importance of Customer Experience00:03:13 - Creating Unique Experiences and Premium Pricing00:04:57 - Examples of Well-Done Customer Experience00:05:38 - Congruency in Business00:06:56 - Turning Accidents into Memorable Experiences00:09:03 - Reacting to Mistakes00:11:20 - Hiring the Right People00:12:22 - The Importance of Attitude00:14:52 - The Ride-Along Interview Process00:17:25 - Protecting Company Culture00:19:54 - Managing to the Contract00:22:09 - Emerging as Leaders in Your Organization00:24:10 - Disney Runs on Systems and Processes00:26:17 - Implementing Systems00:29:49 - Owning the Problem Until It's Fixed00:34:54 - Disneyifying: Creating Experiences Out of the Mundane00:38:17 - Answering the Telephone Live00:46:23 - Being the Face of Your Business00:47:53 - Tangible Tip: You Won't Profit Unless You ImplementEngage with Us: Don't forget to subscribe and leave a review to help more listeners find us! Engage with us on social media to continue the conversation on setting effective business boundaries.

In this special 100th episode, Tiffany-Ann Bottcher reflects on her journey as a service-based business owner, sharing insights gained since leaving her corporate role four years ago. With experience scaling businesses to seven figures per month and a passion for marketing, finance, and automation, Tiffany-Ann offers a candid look at the highs and lows of entrepreneurship.Episode SummaryThis milestone episode delves into the top five highs and lows of Tiffany-Ann’s business journey. Through a vulnerable and honest account, she shares the challenges and triumphs encountered while building a successful service-based business. From landing the first client to navigating business mistakes, burnout, and reputation management, this episode highlights the real and raw experiences of entrepreneurship.Key InsightsProgress Over Perfection: The importance of getting your ideas out there, even if they aren't perfect. Success comes from iteration and improvement.Validating Your Business: Closing the first client is a pivotal moment that sets the stage for future growth and solidifies your business’s legitimacy.Sustainability Over Burnout: The dangers of overworking and why creating a business model that supports long-term sustainability is critical.Alignment Matters: Misalignment with clients, vendors, or team members can lead to significant lows. Addressing these issues head-on prevents long-term challenges.Embracing Visibility: The value of brand exposure and showing up in the online space, even when it feels uncomfortable. Visibility fuels business growth.Entrepreneurial TakeawaysFocus on progress, not perfection—launch and refine as you go.Recognize that landing your first client is a game-changer.Build a business model that supports both success and personal well-being.Be proactive in addressing misalignment before it creates bigger challenges.Step into visibility with confidence—growth comes from showing up consistently.Join Tiffany-Ann in celebrating 100 episodes of the Service Based Business Society Podcast, as she shares an honest reflection of the entrepreneurial journey and what it truly takes to build a thriving business.This episode is brought to you by Path 2 Profit Bookkeeping visit https://path2profitbookkeeping.io/Click here to watch a video of this episode. Creators & Guests Tiffany-Ann Bottcher - Host Timestamps:00:00:00 - Introduction to the Service Based Business Society podcast00:00:25 - Celebrating the 100th Episode and Business Journey00:01:56 - Gratitude for Connections and the Podcast Journey00:03:25 - The Significance of 100 Episodes00:04:34 - Top Five Highs and Lows in Business00:05:08 - High #1: Reaching 100 Podcast Episodes00:06:47 - Low #1: Making a Big Mistake00:10:24 - High #2: Closing the Very First Client00:12:41 - The Importance of Work Ethic00:15:51 - Low #2: Overworking and Its Consequences00:19:08 - High #3: Crossing the $100,000 Mark in Sales00:21:43 - Low #3: Dealing with Online Reputation Damage00:26:52 - High #4: Being Visible and Sharing Business Journey00:32:13 - Low #4: Balancing Business and Family00:34:10 - High #5: Full Circle Moment - Working with Previous Company00:36:38 - Low #5: Handling Misalignment00:40:06 - Reflections on the Highs and Lows00:41:24 - Encouragement and Gratitude00:42:04 - Podcast outroEngage with Us: Don't forget to subscribe and leave a review to help more listeners find us! Engage with us on social media to continue the conversation on setting effective business boundaries.

In this episode, Tiffany-Ann Bottcher sits down with Jim Carlough, a leadership expert with over 30 years of experience in healthcare and technology. Jim has held C-suite positions, led high-performing teams, and played a key role in major mergers and acquisitions. As the author of The Six Pillars of Effective Leadership: A Roadmap to Success, Jim brings a unique perspective on resilience, intentional leadership, and navigating the challenges of stepping into a leadership role as a business owner.Episode SummaryThis episode delves into what it truly takes to transition from a business owner to an effective leader. Tiffany-Ann and Jim discuss the challenges entrepreneurs face when stepping into leadership, the strategies to maintain alignment with their original vision, and how to lead with integrity, empathy, and confidence.Key InsightsLeadership is Learned: Great leaders aren’t born—they develop their skills through mentorship, experience, and continuous learning.Engagement Over Charisma: Effective leadership is about being present and engaged with your team, not just having a bold vision.The Shift from Team Member to Leader: Moving into a leadership role requires adjusting relationships, responsibilities, and expectations.Empathy in Leadership: Understanding your employees' needs and aspirations fosters a positive and productive work environment.Integrity is Non-Negotiable: Building and maintaining trust within your team requires a strong commitment to ethical leadership.The Role of Mentorship: Surrounding yourself with mentors and continuously learning is essential for long-term success in leadership.Balancing Hustle and Humanity: Supporting employees’ personal lives while driving business growth leads to higher satisfaction and better results.Leadership Takeaways for Business OwnersSeek mentorship and leadership training to refine your approach.Actively listen and engage with your team to foster trust and alignment.Set clear expectations while remaining adaptable to changes in your business.Lead with empathy—acknowledge your team’s challenges and support their growth.Prioritize integrity in decision-making to build a strong, lasting company culture.About the HostTiffany-Ann Bottcher, a seasoned business strategist, podcast host, and agency founder, blends expertise in business strategy, marketing, and automation with a focus on building meaningful connections. Her mission is to help entrepreneurs scale their businesses without sacrificing their sanity.Connect with Tiffany-Ann:YouTubeTikTokWebsiteAbout the GuestJim Carlough is a leadership expert, author, and business strategist with over 30 years of experience in healthcare and technology. He has led high-performing teams, managed major mergers, and helped businesses navigate leadership challenges. As the author of The Six Pillars of Effective Leadership, Jim is passionate about helping business owners develop the skills they need to lead with confidence and integrity. Website: Jim CarloughLinked In: Jim CarloughThis episode is brought to you by Path 2 Profit Bookkeeping visit https://path2profitbookkeeping.io/Creators & Guests Tiffany-Ann Bottcher - Host Jim Carlough - Guest Click here to watch a video of this episode. Timestamps:00:00:00 - Introduction to Scaling Service Based Business 00:00:27 - The Accidental Leader: Growing into Leadership 00:00:50 - Jim Carlough's Leadership Experience 00:01:46 - The Importance of Leadership in Business 00:02:04 - Leadership is a Learned Skill 00:03:53 - Leading in Your Own Style 00:04:04 - Jim's First Leadership Opportunity 00:05:09 - Leadership is a Never-Ending Learning Process 00:06:13 - Transition Challenges: From Friend to Manager 00:08:19 - Reflect on Leadership Growth 00:10:18 - Navigating Growth and Mistakes in Business 00:10:37 - The Importance of Empathy in Leadership 00:11:33 - Giving Employees a Sense of Purpose 00:14:24 - Cover Your Employees' Backs 00:16:41 - Underestimating Leadership Skills 00:18:40 - Understanding Employees' Personal Goals 00:20:49 - The Shift in Employee Expectations 00:24:55 - The Value of Mentorship 00:27:35 - The Six Pillars of Effective Leadership 00:29:23 - The Importance of Integrity 00:35:38 - Jim's Advice: Don't Be Afraid of Being a LeaderEngage with Us: Don't forget to subscribe and leave a review to help more listeners find us! Engage with us on social media to continue the conversation on setting effective business boundaries.

In this episode, Tiffany-Ann Bottcher challenges you to break through the self-imposed glass ceiling that limits your business growth. Are you making decisions based on your current circumstances rather than your future vision? Are you hesitating to invest in what truly matters while spending on things that don’t contribute to long-term success? It’s time to think bigger, act with confidence, and scale with strategy.Key Takeaways:Your Vision = Your Ceiling: If you think small, your business will stay small. Break out of survival mode and start planning for five years from now.Decisions from the Future CEO Mindset: Investing in tech, hiring before you're overwhelmed, and optimizing processes early are essential strategies for scaling.Avoiding Cash Flow Missteps: Too many business owners mismanage cash flow by spending on non-growth assets instead of systems and strategies that create scalability.Smart Investments vs. Shiny Objects: Learn why that luxury car or discretionary business travel might be holding your business back—and where you should focus resources instead.Marketing & Strategy = Growth: Posting twice a week on social media isn’t a strategy. Tiffany-Ann shares the difference between small businesses that stay small and those that scale to seven and eight figures.Embracing the CEO Role: You can delegate almost everything—except the vision. No one else will push your business forward if you don’t.Ask Yourself:Where do you want your business to be in five years?Are you making decisions from your future self’s perspective?What would the most successful business owner you know do in your position?It’s time to smash your current glass ceiling and go all in on your vision. Creators & Guests Tiffany-Ann Bottcher - Host 🎧 Catch past episodes—check out our library for more insight-packed episodes.💬 Love this episode? Leave a review and let us know how you’re smashing YOUR ceiling!This episode is packed with practical insights and a challenge to think bigger—can’t wait to hear how you take action! 

In this episode, Tiffany-Ann Bottcher, entrepreneur, business strategist, and host of the Service Based Business Society podcast, dives into the deeper reasons behind entrepreneurship. Reflecting on her own journey from corporate to business ownership, she explores the motivations that drive service-based business owners to take the leap and build something on their own terms.This episode unpacks the introspective and practical aspects of running a business, the pursuit of work-life balance, and the flexibility that comes with entrepreneurship—while also acknowledging the challenges. Tiffany-Ann shares insights on how personal aspirations shape business decisions and the importance of defining success beyond revenue goals.Key InsightsReflect on your initial motivations for starting your business, which often go beyond financial goals.Prioritize work-life balance to ensure personal commitments are met while managing a business.Understand the paradox of freedom in entrepreneurship, which comes with the responsibility of being constantly available.Embrace the flexibility of entrepreneurship to shape your work around your life.Take actionable steps to create a fulfilling life that aligns with your personal values and aspirations.This episode is brought to you by Path 2 Profit Bookkeeping visit https://path2profitbookkeeping.io/Click here to watch a video of this episode. Creators & Guests Tiffany-Ann Bottcher - Host Timestamps:00:00:00 – Introduction to the Service Based Business Society podcast00:00:27 – The inspiration behind this episode: remembering why you started00:01:02 – Leaving corporate: a big, scary step toward entrepreneurship00:01:47 – Defining success: what does it really mean to you?00:02:16 – The freedom of business ownership vs. the reality of hard work00:03:19 – Late-night work: the flexibility and challenges of being a business owner00:04:13 – The illusion of entrepreneurial freedom: working on your own terms00:05:36 – Balancing business growth with personal priorities00:06:42 – The myth of not working on Fridays: how work truly integrates into life00:07:39 – Finding balance: working while waiting at kids' activities00:08:43 – The deeper why behind starting a business00:09:56 – Comparing your journey to others: the danger of social media highlight reels00:10:48 – The evolution of leadership and vision in entrepreneurship00:12:28 – Thinking bigger: breaking past six- and seven-figure business ceilings00:14:05 – The financial leap: transitioning from corporate income to entrepreneurship00:15:22 – Overcoming self-doubt and embracing the learning curve00:16:49 – The certainty of a paycheck vs. the uncertainty of business ownership00:18:09 – The emotional highs and lows of entrepreneurship00:19:06 – The importance of defining success beyond financial goals00:19:54 – Invitation to connect and share your business journeyEngage with Us: Don't forget to subscribe and leave a review to help more listeners find us! Engage with us on social media to continue the conversation on setting effective business boundaries.

In this episode, Tiffany-Ann Bottcher, seasoned entrepreneur, business strategist, and host of the Service Based Business Society Podcast, shares her expertise in helping service-based businesses overcome income unpredictability. With a focus on developing effective marketing strategies and implementing recurring revenue models, Tiffany-Ann has helped countless business owners create steady, predictable revenue streams.This episode explores the feast and famine cycle that service-based entrepreneurs often experience and provides actionable strategies for achieving consistent lead generation and client engagement, even amidst economic uncertainty.Key Discussion PointsUnderstanding the Feast and Famine Cycle. Many service-based businesses face financial stress due to unpredictable income patterns. Tiffany-Ann breaks down the common causes and solutions.Navigating Economic Uncertainty. Learn how to build financial resilience and create predictable revenue streams regardless of market conditions.Recurring Revenue Models for Stability. Subscriptions, retainers, and long-term contracts can help smooth income fluctuations. Discover how to integrate these into your business.Maintaining a Consistent Marketing Strategy. Successful businesses prioritize lead generation, even during busy periods. Tiffany-Ann shares how to develop a sustainable marketing plan.Leveraging Automation for Client Engagement. AI chatbots and other automation tools can help businesses stay connected with clients while reducing manual workload.Diversifying Services to Reduce Risk. Expanding service offerings can provide a safety net during slow seasons. Learn how to strategically introduce new revenue streams.Focusing on Lead Generation for Business Growth. Tiffany-Ann emphasizes why consistent lead generation is critical for scaling a service-based business.This episode is brought to you by Path 2 Profit Bookkeeping visit https://path2profitbookkeeping.io/Creators & Guests Tiffany-Ann Bottcher - Host Click here to watch a video of this episode. Timestamps:00:00:00 - Introduction to the Service Based Business Society Podcast00:00:25 - Understanding the Feast or Famine Cycle & Unpredictable Income00:02:57 - Navigating Uncertainty & Balancing Business Operations00:04:57 - Breaking the Feast or Famine Cycle with Lead Generation00:07:23 - Challenges of Project-Based & Seasonal Service Businesses00:10:51 - The Seasonal Nature of Christmas Light Businesses & Early Booking Strategies00:12:35 - Feast or Famine: The Impact of Seasonal Work00:13:34 - Building Recurring Revenue Models for Stability00:16:50 - Utilizing Technology & Automation for Client Engagement00:18:49 - Transitioning from Uncertainty to Consistent Sales & Income00:21:23 - Countdown to Financial Independence & Business Reinvestment00:23:21 - Tax Season Challenges & H&R Block Business Model Analysis00:25:24 - Adapting to Seasonal Changes & Balancing Inconsistencies00:27:01 - Adding Recurring Services to Project-Based Businesses00:28:23 - Client Onboarding Challenges & Managing Expectations00:29:45 - Business Resilience Amidst Political & Economic Uncertainty00:31:00 - Optimizing Pricing, Outreach Consistency & Lead Generation Automation00:32:57 - Opportunities in 2025 & Encouragement to Persist in BusinessEngage with Us: Don't forget to subscribe and leave a review to help more listeners find us! Engage with us on social media to continue the conversation on setting effective business boundaries.