DiscoverService Business Mastery - Business Tips and Strategies for the Service Industry
Service Business Mastery - Business Tips and Strategies for the Service Industry

Service Business Mastery - Business Tips and Strategies for the Service Industry

Author: Tersh Blissett

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Service business mastery is a podcast that helps business owners and managers succeed in business by sharing tips on leadership, marketing, financials, pricing, HR and much more.
170 Episodes
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Tersh and Josh welcome Joshua Kim of 7a Accelerator, to discuss why the government is paying YOU to take out a loan and how you can get in on these programs! Here is a little information about Josh: Joshua Kim is the founder and CEO of 7a Accelerator, a company that provides consultations, resources, and concierge-style assistance for business owners on capital solutions and securing the right SBA lender. By leveraging $2.5M+ in SBA 7(a) financing, he purchased his first businesses at 19 and 20 years old. A transactional entrepreneur, he is an expert in M&A and government-guaranteed financial instruments. On today's episode, Tersh & Josh talk with Josh about how to leverage the government programs to get working capital for your business within the next 30 days! Our Deep Dive~ Not all banks  are created equal. Make sure you work with a qualified SBA lender who has actually CLOSED and FUNDED loans for companies like yours. Ask bankers hard questions, YOU are the customer, YOU are in the drivers seat, not them.  You don't need perfect credit. (We have a referral if you need a little bit of cleanup...) You don't need a ton of personal collateral. I bought my first business with an SBA loan at 19 and had no more than $20k to my name for securing a $1.2M loan. You don't have to have been in business for 2+ years to get a loan, you can use it to scale/supplement growth on newer companies as well.  SBA loans don't require as much paperwork as you would think and approval process and timing can be less than 30-45 days if you work with the right lenders. (See point #1!) SBA loans are for more than just buying a building   , you can also buy your first or buy another home service business with one, or buy out a partner. General growth and working capital are also common and eligible uses, as well as refinancing of over more expensive debt.  SBA financing can help larger companies too. Even if you have $10-15M a year in revenue, SBA financing is likely going to be a much easier route than traditional bank financing.   Right now the SBA has some active incentives that are ONLY good for new loans closed over the next 80-90 days: 90% Guaranty vs 75%. This means the bank has less risk on giving an SBA loan and is more willing to lend on an aggressive deal. 3 months of free payments up to $9,000/mo. That's right - the first 3 months of your loan be paid for by the SBA, if you close before October 1st. Guarantee Fee Waiver. The way the SBA doesn't lose money every year on the loans they guarantee through partner banks is by a small insurance premium of sorts charged on every loan varying between 3.5-3.75%. RESOURCES Learn more by visiting - https://7accelerator.com/servicebusinessmastery-  - https://www.linkedin.com/in/joshuaekim/ Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking here  Learn more about Tersh by visiting https://serviceemperor.com  Connect with Tersh on social media @tershblissett  Connect with Josh on Facebook @https://www.facebook.com/josh.e.crouch/ Learn more about Relentless Digital @https://www.relentless-digital.org/ Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast!
Tersh and Josh welcome Michael “Buzz” Buzinski, of Buzzworthy Integrated Marketing, to discuss how to "Stop losing money by modernizing your website". Here is a little information about “Buzz” Michael “Buzz” Buzinski is a life-long entrepreneur, a digital marketing thought leader, an author, and the Chief Marketing Officer of Buzzworthy Integrated Marketing.  He has worked with over 750 service-based businesses and helped them make their digital marketing S.I.M.P.L.E. (Streamline, Identify, Market Research, Plan, Launch, and Evaluate).  Using the Rule of 26, Michael can double any website’s revenue. Michael’s sole mission is to help entrepreneurs avoid the time drain and frustration of managing profitable digital marketing campaigns.  Michael and the team at Buzzworthy work exclusively on the integrated marketing needs of privately owned businesses. Their service offerings are focused on increasing their clients’ digital presence, and they are dedicated to the bottom line while creating the highest return on investment and giving business owners the freedom to focus on their business.  Buzzworthy has been nationally recognized by the American Marketing Association for its innovative approach to digital marketing for small to medium-sized businesses. On today's episode, Tersh & Josh talk with “Buzz” about how to avoid leaving money on the table by modernizing your website. Our Deep Dive~ How 26+26+26=100 The importance of tracking your current website’s metrics Actionable tips to make your website better today ...you'll have to listen to the rest of the episode for these juicy details!  RESOURCES Learn more by visiting - https://buzzworthy.biz/ - https://ruleof26.com - https://www.linkedin.com/company/urbuzzworthy/ Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking here  Learn more about Tersh by visiting https://serviceemperor.com  Connect with Tersh on social media @tershblissett  Connect with Josh on Facebook @https://www.facebook.com/josh.e.crouch/ Learn more about Relentless Digital @https://www.relentless-digital.org/ Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast!
Here is a little information about Nick McDonald Unlike many other business coaching programs, who, at best only provide pieces of the puzzle, Nick has a practical battle-tested step-by-step process for success, plus the support to help you implement and improve over the long term. His program has no high ticket price tag as a barrier to entry, plus we have no contracts, so you can leave any time. Nick's process and programs have helped over 1500 business owners succeed over the last decade, and most of our customers have doubled or tripled their sales in the last year. His purpose is to help you succeed. Simple. On today's episode, Tersh & Josh talk with Nick about what you can do to improve your company's culture Our Deep Dive~ Common culture problems and how to start fixing them Why your culture is so important How to start becoming a leader instead of a Technician ...you'll have to listen to the rest of the episode for these juicy details!  RESOURCES Learn more by visiting - https://www.highgrowthcoach.com - https://www.linkedin.com/in/highgrowthcoach/ Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking here  Learn more about Tersh by visiting https://serviceemperor.com  Connect with Tersh on social media @tershblissett  Connect with Josh on Facebook @https://www.facebook.com/josh.e.crouch/ Learn more about Relentless Digital @https://www.relentless-digital.org/ Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast!
Tersh officially welcomes Josh Crouch as co-host to the Service Business Mastery Podcast Here is a little information about Josh Crouch Josh started in the HVAC industry in 2013 as an Accountant and quickly took over Operations for the Business and struggled mightily. Those struggles led him to discover what it took to run a successful Contracting company and despite those issues the company grew 50-75% per year. After a few additional stops along the way, Josh realized there was a lack of solid marketing companies that serve the skilled trades and founded Relentless Digital, which is designed to work with you to understand and build your business' starting with understanding and growing your organic digital presence. On today's episode, Tersh welcomes Josh officially and talk about Josh's past in the HVAC industry as well as what's to come with the podcast. Our Deep Dive~ No deep dive, just getting to know Josh this week! ...you'll have to listen to the rest of the episode for these juicy details!  RESOURCES Learn more by visiting - https://www.relentless-digital.org/ - https://www.linkedin.com/in/josh-crouch/ Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking here  Learn more about Tersh by visiting https://serviceemperor.com  Connect with Tersh on social media @tershblissett  Connect with Josh on Facebook @https://www.facebook.com/josh.e.crouch/ Learn more about Relentless Digital @https://www.relentless-digital.org/ Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast!  
I am absolutely honored to be interviewed by one of my best friends on today's episode. We talk about how I am able to operate my HVAC business 100% remotely and some of why we were thinking remote workplaces before it was cool! This episode was actually recorded in April of 2020, and we didn't know how massive this knowledge would affect how we would survive through the year 2020.    Huge shoutout to my pal Stephen Christopher for taking time out of his busy schedule to interview me!! Much love and I truly appreciate all of the knowledge that you have shared with me over the years! -Tersh   Service Business Mastery Podcast
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Christopher Hughes tells us the good, bad and ugly behind Indoor Air Quality products and why they could be killing us while we sleep. Don't miss this episode!  Service Business Mastery Podcast
Rene Zamora is a remote sales manager and shares some awesome information here about how to run a sales department and how we get out of our own minds as a salesperson who isn't great at sales! Tersh talks with Rene about his own experiences and they figure out how to help him become a better salesman for his business. Learn more about Rene and his business at https://salesmanagernow.com/ Service Business Mastery Podcast
530. Should The Biggest Impression on Your Clients Be the Lowest Paid Employee?  Tersh welcomes Stephen Dale, of Power Selling Pros to the show! Here is a little information about Stephen Dale and Power Selling Pros Stephen has been in and around the Contracting services for over 20 years!  He has spent most of that time in Operations and Management, managing smaller operations driving massive improvement wherever he has landed.  Stephen is highly recognized for excelling at building a strong team and leading that team to complete projects and hit lofty targets! Power Selling Pros is a home services industry leader in turning disorganized and overwhelmed CSR's, Technicians and leaders into confident well-oiled machines that make more money. On today's episode, Tersh talks with Stephen about the lowest-paid office employee might be the most important to your business! Our Deep Dive~ Your CSR is the "voice" of your company and why training them is essential to growth Develop your customer relationships intentionally through your CSR People aren't "price shopping, they are solution shopping" ...you'll have to listen to the rest of the episode for these juicy details!  RESOURCES Learn more by visiting - https://www.powersellingpros.com -https://www.linkedin.com/in/stephendale/  Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking here  Learn more about Tersh by visiting https://serviceemperor.com  Connect with Tersh on social media @tershblissett  Connect with Josh on Facebook @https://www.facebook.com/josh.e.crouch/ Learn more about Relentless Digital @https://www.relentless-digital.org/ Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast!
Tersh welcomes Sharon Cully, of Simply Processes, to Discuss Setting Goals for Your Business and How to Go About Reaching Them Within Your Service Business! Here is a little information about Sharon Cully Sharon Cully is the owner and founder of Simply Processes, where she helps entrepreneurs find the time they need to grow their business, make more money, and create more freedom. With 15+ years of experience working with leading global brands like Coca-Cola, Diageo, and GlaxoSmithKline, Sharon has successfully helped companies around the world to increase performance and minimize costs, all while meeting customer objectives. She founded Simply Processes as a way to utilize her experience to help entrepreneurs who have been successful but are now feeling stuck, scale up to the next level by gaining control of their business processes. Entrepreneurs with big growth goals realize there’s a substantial gap between where they are now and where they want to be. Sharon Cully, owner and founder of Simply Processes, knows the best way to close that gap is through a clear, robust vision and well-crafted processes all with the right level of focus. Over the course of 15+ years managing teams and leading projects in blue-chip FMCG companies (including Coca-Cola, Diageo, and GlaxoSmithKline), Sharon has successfully employed best practices and process improvement methods to increase performance and minimize inventory/operating costs, all while meeting customer objectives. She’s learned what it takes for large companies to succeed and grow, and that ongoing, recurring problems can kill business growth. Sharon founded Simply Processes as a way to utilize her corporate experience to help smaller entrepreneurial companies gain control over their business processes, ultimately making more money while also freeing up the owner’s time, giving them more choices – to grow or sell their business, or simply work less. She works with entrepreneurs who have already been successful but are now feeling stuck, helping them scale to the next level by working with their teams to put systems and processes in place. Clear, documented tasks and responsibilities, along with successful automation and delegation, ensure that everyone delivers consistently outstanding results. Big growth goals require big transformation, and many entrepreneurs worry that their employees will resist the change. Sharon has extensive experience helping large groups successfully navigate change and uses tried-and-true strategies to help employees transition and adopt new ways of working. In today's episode, Tersh talks with Sharon about how to set goals within your Service Business and then how to reach those goals!   RESOURCES Learn more by visiting - www.simplyprocesses.com/  - https://www.linkedin.com/in/sharon-cully/  Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking here  Learn more about Tersh by visiting https://serviceemperor.com  Connect with Tersh on social media @tershblissett  Connect with Josh on Facebook @https://www.facebook.com/josh.e.crouch/ Learn more about Relentless Digital @https://www.relentless-digital.org/ Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast!  
Tersh welcomes Steve Rogers, of The Energy Conservatory, and discovers that Steve is also an HVAC nerd! Here is a little information about Steve Rogers Steven joined TEC in 2015 as Engineering and Operations Manager, bringing nearly two decades of experience in product development and technical support for flow and pressure measurement instruments. In 2017, Steve took over Ownership of the Energy Conservatory, which is responsible for the manufacturing of blower doors, duct testing systems and digital pressure gauges. Steve has over 20 years' experience with Fluid Dynamics and Flow Measurement, holds 16 US and international patents, with more pending and is fluent in Spanish and Portuguese. On today's episode, Tersh talks with Steve and finds out he's an HVAC nerd.   Our Deep Dive~ How the Energy Conservatory can help your business Tersh and Steve nerd out on HVAC and the finer nuances of air flow in your building Understanding air and how it impacts your building ...you'll have to listen to the rest of the episode for these juicy details!  RESOURCES Learn more by visiting - https://energyconservatory.com/ -https://www.linkedin.com/in/steven-rogers-1756b71/  Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking here  Learn more about Tersh by visiting https://serviceemperor.com  Connect with Tersh on social media @tershblissett  Connect with Josh on Facebook @https://www.facebook.com/josh.e.crouch/ Learn more about Relentless Digital @https://www.relentless-digital.org/ Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast!
Tersh and Josh welcomes Tevis Trower, of Balance Integration Corporation, to discuss Why "Superheroes Suck at Leadership and why the person on the ground matters more". Here is a little information about Tevis Trower Tevis Trower (TEH-viss TROW-urr -- like “power”), founder & CEO of Balance Integration and the author of The Game-Changer’s Guide to Radical Success, knows that building a great organization begins with cultivating true greatness from the very top. Tevis is a pioneer in optimizing corporate cultures, and has been heralded as “corporate mindfulness guru for the new millennium.” Tevis has coached high performers and top executives for powerful organizations ranging from Disney to KKR in leveraging their most precious asset: their humanity. A sought after “get them thinking, laughing, and interacting” speaker, Tevis has headlined executive events with Fast Company, Harvard Business Review Events, Peer150, Bloomberg, Conscious Capitalism, and Google, and has been featured in media outlets like Forbes, Inc, Fortune, CIO, The New York Post, Yoga Journal, and more. On today's episode, Tersh & Josh talk with Tevis about Why "Superheroes Suck at Leadership and why the person on the ground matters more". Our Deep Dive~ Cave Days and how to work more efficiently Overcoming Imposter Syndrome Why superheroes suck at leadership ...you'll have to listen to the rest of the episode for these juicy details!  RESOURCES Learn more by visiting - https://www.balanceintegration.com - https://www.linkedin.com/in/tevistrower/ Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking here  Learn more about Tersh by visiting https://serviceemperor.com  Connect with Tersh on social media @tershblissett  Connect with Josh on Facebook @https://www.facebook.com/josh.e.crouch/ Learn more about Relentless Digital @https://www.relentless-digital.org/ Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast!  
Tersh and Josh welcomes Tina Clementes, of RPC America, to discuss how to handle "hecklers" in your service business! Here is a little information about Tina Clementes Before launching the BMW Group Joint Venture, The Retail Performance Company, LLC (rpc) in 2013, Tina Frey Clements worked for 10+ years within the BMW NA Organization. She is a successful leader, keynote speaker, author, entrepreneur.com article contributor, coach, & facilitator; leading within entertainment, auto, luxury & L&D for over 25 yrs. Her clients confirm, she is a communications expert & her book, ‘The ART of Facilitation’ is a testament to her talent. On today's episode, Tersh & Josh talk with Tina about how to deal with "hecklers" in your business and improve your internal communication. Our Deep Dive~ Adult Learning Theory and what it is How to improve the information retention rate of your employees How to start empowering your people and communicate more effectively ...you'll have to listen to the rest of the episode for these juicy details!  RESOURCES Learn more by visiting - https://www.rpc-partners.com/ - https://www.linkedin.com/in/tinafreyclements/ Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking here  Learn more about Tersh by visiting https://serviceemperor.com  Connect with Tersh on social media @tershblissett  Connect with Josh on Facebook @https://www.facebook.com/josh.e.crouch/ Learn more about Relentless Digital @https://www.relentless-digital.org/ Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast!  
Tersh and Josh welcome Keziah Robinson, of Cassia Partners, and discuss how to stop Helicopter parenting your business! Here is a little information about Keziah Robinson Keziah Robinson is a business strategist, coach, and investor with over 15 years of experience working with CEOs, founders & executive leadership across multiple industries. She is the founder of Cassia Partners, an independent advisory firm with expertise in growth enterprises, pivots/turnarounds, and intrapreneurial corporate initiatives. Keziah's tailored approach to coaching incorporates elements of design thinking and behavioral science.  Keziah founding Cassia Partners in 2012, focused on helping startups, turnarounds and planned exit strategies for Business Owners. Tailored client-centric approach incorporates design thinking and behavioral science  In today's episode, Tersh & Josh talk with David about 5 Ways you can ensure that the IAQ that you are recommending is the best match to what your client needs.    Our Deep Dive~ How to realize when you are ready for Business coaching? How Keziah uses behavioral science to impact her clients' business How to prepare your business for exit ...you'll have to listen to the rest of the episode for these juicy details!  RESOURCES Learn more by visiting - https://www.cassia-partners.com - https://www.linkedin.com/in/keziahrobinson Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking here  Learn more about Tersh by visiting https://serviceemperor.com  Connect with Tersh on social media @tershblissett  Connect with Josh on Facebook @https://www.facebook.com/josh.e.crouch/ Learn more about Relentless Digital @https://www.relentless-digital.org/ Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast!  
Tersh Welcomes Josh Crouch to the show, and they talk with David Indursky, of Encon, about what types of IAQ are the best Indoor Air Quality for an office or home.   Here is a little information about David Indursky David revolutionized his multi-generational company when he took the helm in 2000 by utilizing modern technology after he took it over from his father, Marty. Established in 1968, New Jersey’s premier building solutions firm ENCONis an award-winning, second-generation family business. David became President in 2000 when the business was 3-4M/year; he shifted from public plan and spec work and pivoted the company into the design-build marketplace working with the private sector, owner-direct companies who valued the relationship with its vendors as much as the price. Grew steadily, increasing by 10-15% annually for several years Went from 15M to 25M in 3 years (2015-2018) 2018-2019 grew by 10M for a total of 35M in 2019 This growth was the direct result of building a sold-in internal team, many of his employees have worked for the company for 25+ years. This solid foundation enabled them to achieve explosive growth while maintaining Encon’s commitment to high quality and service. David was laser-focused on building breakthrough relationships with Encon’s clients to deliver high value  In today's episode, Tersh & Josh talk with David about 5 Ways you can ensure that the IAQ that you are recommending is the best match to what your client needs.    Our Deep Dive~ How do you know what IAQ to use? What are the REAL problems that your client is facing? ASHRAE is bending the rules due to the pandemic... ...you'll have to listen to the rest of the episode for these juicy details!  RESOURCES Learn more by visiting - https://www.enconmech.com/ - https://www.instagram.com/enconmech/ - https://www.linkedin.com/company/encon-mech - https://www.facebook.com/enconmech - https://www.youtube.com/enconmech Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking here  Learn more about Tersh by visiting https://serviceemperor.com  Connect with Tersh on social media @tershblissett  Connect with Josh on Facebook @https://www.facebook.com/josh.e.crouch/ Learn more about Relentless Digital @https://www.relentless-digital.org/ Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast!  
Part 2 of 2 - Tersh & Ben talk about 5 Ways you can make money by offering the Haven IAQ product to your client! Indoor Air Quality...this can be a sore subject for a lot of contractors, but on today's show, Tersh talks with Ben Reed of Haveniaq.com about how to use their product to monitor the air in your client's home so that you can offer the exact product they need. We oftentimes are unsure about what exactly is going on with our client's home unless we have had an extended amount of time to watch their home and HVAC equipment. And sometimes, an extended relationship is not enough to give us this information either! Here is a little information about Haven IAQ Haven IAQ is a new generation of software-enhanced HVAC products designed to empower contractors to make decisions and recommendations for their customers — based on reliable data. The HAVEN Pro Web Portal provides HVAC Professionals with access to homeowner data as well as the knowledge and tools they need to provide clean air services for their customers, year-round. Data-driven sales and equipment validation through IAQ reports. Remote monitoring Timesaving, automatic diagnosis of customers’ IAQ issues Access to sales, marketing, and educational programs In today's episode, Tersh & Ben talk about 5 Ways you can make money by offering the Haven IAQ product to your client!    Our Deep Dive~ Portable IAQ devices are like an "Urgent Care Center..." The HavenIAQ is like having regular Doctor visits to watch the trends... Sending reports with your business logo on it helps with branding while keeping you top of mind to the client.  ...you'll have to listen to the rest of the episode for these juicy details!  RESOURCES Learn more by visiting https://haveniaq.com/  In case any of you need official support, you can reach the team through the following methods: HAVEN consumer support portal: https://tzoa.com/customer-support Where you can find troubleshooting articles and submit trouble tickets HAVEN consumer toll-free number: 1-888-964-2836 Available Monday to Friday, 9AM-5PM Pacific Time (English only) HAVEN consumer support email: support@haveniaq.com Expect to receive a response within 1-2 business days Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking here  Learn more about Tersh by visiting https://serviceemperor.com  Connect with Tersh on social media @tershblissett  Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast!  
Part 1 of 2 - Tersh & Ben talk about 5 Ways you can make money by offering the Haven IAQ product to your client! Indoor Air Quality...this can be a sore subject for a lot of contractors, but on today's show, Tersh talks with Ben Reed of Haveniaq.com about how to use their product to monitor the air in your client's home so that you can offer the exact product they need. We oftentimes are unsure about what exactly is going on with our client's home unless we have had an extended amount of time to watch their home and HVAC equipment. And sometimes, an extended relationship is not enough to give us this information either! Here is a little information about Haven IAQ Haven IAQ is a new generation of software-enhanced HVAC products designed to empower contractors to make decisions and recommendations for their customers — based on reliable data. The HAVEN Pro Web Portal provides HVAC Professionals with access to homeowner data as well as the knowledge and tools they need to provide clean air services for their customers, year-round. Data-driven sales and equipment validation through IAQ reports. Remote monitoring Timesaving, automatic diagnosis of customers’ IAQ issues Access to sales, marketing, and educational programs In today's episode, Tersh & Ben talk about 5 Ways you can make money by offering the Haven IAQ product to your client!    Our Deep Dive~ Portable IAQ devices are like an "Urgent Care Center..." The HavenIAQ is like having regular Doctor visits to watch the trends... Sending reports with your business logo on it helps with branding while keeping you top of mind to the client.  ...you'll have to listen to the rest of the episode for these juicy details!  RESOURCES Learn more by visiting https://haveniaq.com/  In case any of you need official support, you can reach the team through the following methods: HAVEN consumer support portal: https://tzoa.com/customer-support Where you can find troubleshooting articles and submit trouble tickets HAVEN consumer toll-free number: 1-888-964-2836 Available Monday to Friday, 9AM-5PM Pacific Time (English only) HAVEN consumer support email: support@haveniaq.com Expect to receive a response within 1-2 business days Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking here  Learn more about Tersh by visiting https://serviceemperor.com  Connect with Tersh on social media @tershblissett  Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast!  
Tersh talks with Mickie Kennedy of eReleases.com about creating the perfect press release for your service business! As a small business, I've often wondered why I would consider having a press release, but Mickie took the time in today's episode to share with us the true value of having press releases as an HVAC or plumbing company. Also, do note that Mickie believes that a plane jane air conditioning company like Service Emperor can still be sexy!  Here is a little information about Mickie and his team over eReleases.com Mickie Kennedy is an expert at helping small businesses, authors, and startups increase their visibility and credibility. 22 years ago, Mickie founded eReleases after realizing that small businesses desperately need a press release service they can afford. While working in PR. Mickie came face to face with customers that wanted to use press releases due to their effectiveness at bringing in business, but could not afford to pay the extremely high startup fees that most agencies charged. Mickie saw an opportunity to help — and eReleases was born. Mickie created eReleases to give small businesses access to the media and to a national newswire – all with a personal touch. eReleases has grown since then and even works with big names now, but the spirit of Mickie’s original intent has not changed. eReleases delivers personal service and exceptional value to every customer, with every press release, at every price point. Mickie lives in Baltimore County with his family and two feuding cats. He enjoys British science fiction and acknowledges an unhealthy addiction to diet soda. Mickie holds an MFA in Creative Writing with an emphasis in Poetry from George Mason University. He still writes poetry most Monday nights with a group of fellow misfits in Brunswick, Maryland. PR Expert, Press Release Ninja, Media Relations Networker "We’ve used Mickie Kennedy’s services 45+ times for our national published PR needs. EVERY TIME we have used eReleases, we see instant benefit with increased online traffic, bringing us more work and more revenue. eReleases gets my HIGHEST RECOMMENDATION." -Cyril Verley, Registered Architect Mickie Kennedy is the Founder and President of eReleases, the small business leader for press release distribution, now celebrating 22 years in business. He is an expert at helping small businesses increase their visibility and credibility and he’s here today to share some valuable insights. In today's episode, Tersh & Mickie talk about the 5 MUST DO's for you to create the perfect press release!    Our Deep Dive~ Being a contrarian can be a great topic of a press release. The media loves data... Figure out what your industry is & isn't talking about... ...you'll have to listen to the rest of the episode for these juicy details!  RESOURCES Get your free resources by visiting https://eReleases.com/plan  Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking here  Learn more about Tersh by visiting https://serviceemperor.com  Connect with Tersh on social media @tershblissett  Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast!  
Tersh talks with Hugh Gallagher of The Gallagher Search Group about hiring do's and don't's when it comes to finding new employees! Today's market is one of extreme uncertainty when it comes to hiring new employees! We have always had to battle the competitors within our industry, but now we are battling the extremely high-paying unemployment department as well. Tersh and Hugh talk about what it takes to get and retain the most qualified individuals for our team. Tersh shares his hiring practices and some of the ways he has found success when hiring. Here is a little about Hugh and his team over at The Gallagher Search Group... The Gallagher Search Group, Inc is a Recruiting and Consulting firm based in the Lehigh Valley area of Pennsylvania. We have two goals: to help our clients improve their own recruitment function in order to minimize the need to enlist third-party recruiters for assistance and to deliver the very best talent at an affordable price when your in-house efforts aren’t generating the talent you seek. In order to achieve this, we act as a true partner to your organization. We have the same goal, make YOUR recruitment function the very best it can be. We do this through our unique service offerings which focus on improving your organization’s ability to recruit and retain talent. Call us to schedule a free consultation to determine what custom service would work best for your organization. Our services include: On-Site Consulting - Our on-site corporate recruitment training program for your recruiting team and hiring managers. Learn how to effectively recruit from the best in the area!! We have half-day, full-day, week-long, and longer-term on-site programs available to fit your needs. Recruitment Consulting and Process Improvement - Our human capital consultancy works with your board, your executive team, or your HR and recruiting leaders to look at your current recruiting function in order to uncover areas of opportunity and needed process improvement. We share our findings with you and discuss ways of making an immediate and sustainable change to the way you recruit and retain talent! Executive Search – Our team of search professionals will identify, attract and deliver the top-end talent your organization needs to grow! We work on both a retained as well as a contingent basis and our pricing structure is flexible to ensure you are getting the top talent you need at a price that won’t break the bank!  In today's episode, Tersh & Hugh talk about the 6 MUST DO's for you to hire amazing people for your team!    Our Deep Dive~ Don't waste people's time during the interview process. Watch your interviewee's reactions in a tough situation. Tersh explains his virtual hiring events. Give an infomercial of your business... ...you'll have to listen to the rest of the episode for these juicy details!    RESOURCES Get your free resources by visiting https://GallagherGroup.us  Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking here https://www.interplaylearning.com/partner/tersh  Learn more about Tersh by visiting https://serviceemperor.com  Connect with Tersh on social media @tershblissett  Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, and this link is how you learn your client's emotion for free... visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast!
Tersh talks with Dr. John Sherk about how to find and retain amazing employees! What are some things that Service Business Owners should be thinking about? Dr. John Sherk has his Ph.D. in Human Capital Development which makes him a major authority and resource when it comes to locating amazing employees and keeping them on board with your team.  In today's episode, Tersh & John talk about the 6 MUST DO's for you to locate and retain amazing people for your team!    Our Deep Dive~ Employees stay with you for the following reasons: Desire to stay and improve Obligation to you or someone in your team It will cost them too much to leave We break down the three reasons listed above. ...you'll have to listen to the rest of the episode for these juicy details!    RESOURCES Get your free resources by visiting https://operationslaboratory.com   Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking here https://www.interplaylearning.com/partner/tersh  Learn more about Tersh by visiting https://serviceemperor.com  Connect with Tersh on social media @tershblissett  Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, and this link is how you learn your client's emotion for free... visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast!
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