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Service Without Excuses With Rob M Lyon
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The “Service Without Excuses” Podcast with Rob M Lyon is based on building, growing, owning, and running a number of service businesses with sales in excess of 35 million dollars collectively. As a lifetime entrepreneur in the Northeastern United States markets such as Northeast Pennsylvania, NYC, Long Island, Ny and The New Jersey Metro region over the past 20 years. Currently I run newjerseysbest.com a full service business multi-truck firm serving the Residential & Commercial sectors in Carpet, Rug, and Tile & Grout serving the Jersey Shore and Central New Jersey as well as Robmlyon.com a coaching, training, and consulting firm working with service businesses all over the world. Both business models are based heavily on the motto of “Service Without Excuses “ and giving our clients the best automated experience they can possibly have. I am considered a strategic positioning expert helping independent and franchise companies alike with employee, marketing, and business growth strategies in the service business industry such as Carpet Cleaning, Disaster Restoration, HVAC, Plumbing, Commercial Cleaning, Pest Control etc. I am blessed to talk with some of the best guests on the planet in this podcast.
109 Episodes
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We’ve Learned that everything going on in the world right now at least when it comes to the Russia and Ukraine conflict is that strategy is very important, but not in the lacking of tactics. It’s true Russia’s military on paper is much more powerful than that of Ukraine, however they have shown their true courage and bravery. Ukraine had to be on the defensive or the tactical side, but one of the things that gave them a big advantage is knowing that they could plan a strategy based on the exp...
Hello everyone and I hope you’re having a great Monday and start of your normal week. This time of year if you’re in a disaster restoration field you’re probably pretty busy, but I hope a few minutes come your way so you can listen to some of the value information located in this podcast. A couple weeks ago we talked about when holding onto an employee for too long is a bad thing and that you should make the move typically more swiftly than dragging it out. In this situation I discuss the eff...
In our next segment of asked the coach, I’m going over just that and what exactly is a couch and what is a consultant. They both have some similarities and many common points, however they are actually completely different from one another. A consultant as a person that works on a project usually something long-term that has an end goal that is extremely measurable upfront for the most part. It can encompass everything from leader ship training to tactical training with your front line techni...
And this weeks edition of asked the coach, we discuss when is the right time to move on from a particular employee, and maybe even when it’s a good time for them to move on as they are not happy as well. There’s an old term higher slow, and fire fast and I don’t believe this is any different. In a business you’re supposed to take your time to make a logical and rational decision like anything including personal relationships, but sometimes it’s best to put in an to things that inevitably won’...
Most of our service businesses can make mistakes and go back the next day to fix them, but in the wedding entertainment business that’s not possible. It doesn’t mean that you have to be perfect because as most of us know perfections to death of any business, however making something memorable that can’t be re-created a second time means the margin of error needs to be kept to a minimum. When you were working with your clients to give them a day that is even beyond the imagination and for the ...
When it comes to talking about scale or scaling a business the long term question is when is it right, and when is it not. Companies like Shake shack I’ve gone the route of the IPO and a become a publicly traded entity on Wall Street therefore growing your business through this method, and then there’s companies like five guys burgers and fries which are growing their business model through franchising. Both can work very well and both started with one single location before scale was even a ...
One of my colleagues just bragged to me about his natural born leader, and how lucky he was that he found this person. As I said in the podcast I took a step back for me to say such a thing does not exist. People can have great leadership potential having a type personality, but true leader ship comes to experience, mentoring, and training. If natural born leaders existed, everyone fresh out of Boot Camp would be a general in six months,, we know for the most part less this person was a...
We all feel there are a million different working parts to our business that need to happen all at once and on schedule. Would you be surprised to find out they’re actually only seven. In this episode with industry icon Al Levi of the seven power contractor explains it it’s action packed podcast what you need to spend most of your time focusing on. He comes from a diverse background of serial entrepreneurs, even though he was financially comfortable at the age of 50 he decided to teach ...
We have spent some time on this in the past talking about the major differences between what marketing your service businesses, and the selling of your services. In this episode I talk about some simple examples of what the differences from my perspective, think of marketing as the framework of your home that’s being built. You have a vision of what you want and frame by frame as well as piece by piece become the base for what you’re about to do next. When you arrive at the next point you’ll ...
One of my coaching clients asked me a rather odd question, in particular the fact that he runs A multi million dollar business. His question was I don’t understand what cash versus accrual accounting is, and I’d really like to understand it because my financial people have not explained it to me. Because this to me seems so much it became a great topic , we did one for this episode of the service without excuses podcast. Having a simple financial education and understanding core concepts in y...
When we think of systems, most of the time it’s spent on logistics part of the daily, weekly, monthly and even yearly parts of the business. But did you know your business much like the curves in the Mississippi river have turns around major and minor cities and that’s all back in the day goods and services were moved from one location to the other. Your business is absolutely no different it needs to hit these ports or these sections of your business to become part of your operating Stream. ...
There were very specific reasons that people are successful in this world, none more important in a mindset along with a great strategy. We have to make sure our companies have a culture of growth as well as teamwork. My guest today Ryan Mathews of my guy Plumbing here in New Jersey is a true definition of this, he made sure his company culture was the most important thing therefore his customers will be treated with the utmost respect. His company is growing at lightning speed much due...
Is there a secret that you were not aware of when it comes to what your customers want indeed? When it comes down to it your customers time is valuable just like yours and if you like a sense of urgency meeting you demands they will clearly go to your competition for does. And season three episode four we go into a deep dive of why a sense of urgency is needed along with many stories and reasons they should be at the forefront of your business. I always knew a sense of urgency personally as I...
Less than 1% of the American public makes the decision to join the US military, within that less than 1% make it to the level I guess today has. This gentleman has a distinguished 26 year career of which much of it was a seal team operator, in particular this gentleman was a sniper instructor with missions that can only be approved by one person “The President of The United States”. William Branum tells us a fascinating story of how we came from meager beginnings growing up in Mississip...
One of my coaching clients asked me about diversification adding additional services, they asked me if it was a smart move and a nutshell I explain to them exactly what I do in this episode of season two / episode two of the service without excuses podcast. Diversification can be an awesome thing, however can also be a complete nightmare if done incorrectly or ill prepared to put the time and investment into adding a service. Adding things that are related and can be done within the cap...
They used to say that a pictures worth 1000 words, well with the advent of platforms like Instagram, Facebook, and Google it is now become worth 1 million words literally. Are you constantly looking to build and maintain a company culture similar to we spoke the other day with our guest Ivan Turner about, are your customers getting the full picture of what you were doing for them, even or your employees getting the full picture of what your company is all about. In season three episode one we...
One of the biggest things going on right now not just in the service business industry but in every industry is hiring the right help. We know competing with the government is a lost cause when it comes to employee loyalty. Because of this we have to take something we can’t control and turn into a positive that we can, having the right company culture is crucial coming out of the pandemic of 2020 into 2021. How good is your company culture, do you make them feel welcome and needed as a true p...
We have all had overwhelming and stress in our daily life at some point, in particular as an entrepreneur it can seem like a never ending circle of things “hitting the fan” time after time. It’s how we deal with moments like those that define us and truly define our success. We have also heard the term take a deep breath with something that is turning into chaos, however Dawna Campbell explains how to break down these rushing thoughts and rebuild and re-train your thought patterns corre...
Are you making the most of the opportunity and commercial carpet cleaning today? This industry is huge and unlike the residential industry is very recession resistant. It’s been proven over time this is one of those profitable parts of the cleaning and restoration industry and if done correctly can you hold a huge boost to your bottom line. We’ve had a very turbulent 2020 definitely a crazy start to 2021, in this podcast we discuss strategies and examples of how you can maximize t...
Is your company behind the 8 ball when it comes to you operating system. Many successful companies have a number of things in common, and one of the largest is the CRM or operating system that has the most value to you value. If your business is at one million, you most likely don’t need to worry about this right now as you have a ton of other things going on, however if you plan for your company to scale up and do larger amounts of revenue you need something specific and simple to use so you...
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