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Author: Services Australia

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Services Australia provides the public with information about its payments and services, as well as important updates.
21 Episodes
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Child Care Subsidy is assistance to you with the cost of child care. To get Child Care Subsidy (CCS) you must: - care for a child 13 or younger who’s not attending secondary school, unless an exemption applies - use an approved child care service - be responsible for paying the child care fees - meet residence and immunisation requirements. Kirsten and Chelsea talk about everything you need to know, who can get it and how to claim. For more information go to: https://www.servicesaustralia.gov.au/child-care-subsidy
Centrepay

Centrepay

2025-12-0509:37

Currently, around 600,000 people use Centrepay, a free bill paying service offered by Services Australia. It is for managing expenses like accommodation, utilities, and essential services. Centrepay is changing because community feedback indicated that it was necessary to better protect customers and to simplify the service, returning it to its primary purpose of bill payment. Kirsten and Hank have all the details in our latest podcast.
School Leavers

School Leavers

2025-10-2016:49

Whether you or someone you know is finishing Year 12, heading to uni, starting a trade or even jumping straight into work or you are still deciding what your next steps are then this is the episode for you. Kirsten and Justin discuss the support available, eligibility and give you some tips to help make the transition smoother. Go to https://www.servicesaustralia.gov.au/leaving-secondary-school and https://www.servicesaustralia.gov.au/education for more.
Deeming demystified

Deeming demystified

2025-09-1009:01

Deeming rates are changing and if you're receiving a payment from us, like the age pension, it's important that you understand how the changes could affect you. Kirsten and Hank explain what deeming is, the changes and what you need to do.
Cindy from Services Australia chats with Polly, one of our Grandparent Advisers about her role and celebrating 10 years of Grandparent Advisers.
General Manager Hank Jongen and Financial Information Service Officer Justin Bott discuss the ins and outs of Youth Allowance.
General Manager Hank Jongen and Financial Information Services Officer Justin Bott discuss changes to the JobSeeker and JobKeeper payment.
General Manager Hank Jongen and Justin Bott discuss scams and the steps you can take to protect yourself online;
Hank Jongen and Justin Bott discuss the impact any changes from the COVID-19 pandemic may have on your family payments.
Services Australia General Manager Hank Jongen and colleague and mum of two discuss the Child Care Subsidy.
Services Australia General Manager Hank Jongen and Financial Information Service Officer Justin Bott discuss deeming, revolution of assets, gifting, income stream and rental income.
Services Australia General Manager Hank Jongen and Financial Information Service Officer Justin Bott discuss the JobKeeper payment in relation to older Australians.
Services Australia General Manager Hank Jongen and Financial Information Service Officer Justin Bott discuss the early release of superannuation to assist with people who may be affected by the COVID19.
In this episode of the Human Services Podcast, Miranda talks to three generalist graduates from the National Graduate Program: Rosie, Amelia and George about their experiences in the program.
Hank Jongen speaks with Gabi about Child Care Subsidy, assistance to help you with the cost of child care from 2 July 2018. Find out more about Child Care Subsidy on our website: www.humanservices.gov.au/childcaresubsidy
In this Department of Human Services’ Podcast, Hank Jongen discusses retirement with Justin Bott, one of the department’s Financial Information Service officers.
In this Department of Human Services Podcast, Hank Jongen continues his discussion about retirement with one of the department’s Financial Information Service officers, Justin.
General Manager Hank Jongen sits down with social worker Jay to talk about the importance of initiatives like White Ribbon Day. Jay also provides some insight into how the department supports those affected by family and domestic violence.
Hank Jongen sits down with Financial Information Service Officer Justin Bott to discuss key topics for your current and future financial needs.
On 1 January 2017 there will be changes to the assets test we use to calculate pensions. In this episode of the Human Services Podcast our General Manager, Hank Jongen, catches up with Financial Services Information Officer (FISO), Justin Bott, to discuss the changes and how they may affect you.
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