Smarter Marketer

In marketing, there exists a fine line between influencing decisions and crossing into manipulation. The difference? One builds trust while the other erodes it.Host James Lawrence chats with Dan Monheit, Chief CX Thinker at Thinkerbell and former CEO of creative behavioural science agency HardHat, about applying behavioural science principles like default bias and anchoring to your marketing, related ethical considerations and how to draw the line between persuasion and manipulation.Key Takeaways:Dan’s journey - starting Hardhat and his interest in behavioural scienceIntroduction to behavioural science and it’s connection to marketingWhat are some common behavioural biases you see everyday?-Default bias-Framing-Anchoring-Loss aversion-Effort biasEthics in persuasion vs manipulationNavigating dark patternsHow context impacts perception and shapes biasesEssential behavioural science resources for marketersGuest:Dan Monheit is a leader in creative behavioural science. In 2005, he founded Hardhat, a pioneering agency that worked with top brands like Mattel, Bega Dairy, the Victorian Government, Kogan, DocuSign and Afterpay. Under his direction, Hardhat became a go-to agency for brands looking to understand and influence consumer behaviour.In October 2024, Hardhat was acquired by Thinkerbell, where Dan now serves as Chief CX Thinker, applying his expertise to elevate customer experiences through a blend of creativity and behavioural insights.Find Us Online:James Lawrence LinkedIn: https://www.linkedin.com/in/jameslawrenceoz/ Smarter Marketer Website: https://rocketagency.com.au/smarter-marketer-podcast Rocket Agency Website: https://rocketagency.com.au/ Rocket Agency LinkedIn: https://www.linkedin.com/company/rocket-agency-pty-ltd/About the Podcast:This is the definitive podcast for Australian marketers. Join Rocket Agency Co-Founder and best-selling author, James Lawrence in conversation with marketers, leaders, and thinkers about what it takes to be a smarter and more successful marketer.

As platforms push Performance Max, Advantage+ and new modelling systems, we’re entering a world where results often look better in-platform than they do in reality. Behind the scenes, attribution is becoming harder and marketers are being forced to rethink how they interpret success altogether.In this episode of the Smarter Marketer Podcast, host James Lawrence sits down with Rocket’s Paid Media Manager, Adrian Oguz, to unpack what truly matters when you’re running paid media in an AI-driven landscape. Adrian shares an unfiltered view on automation, performance loops, the limits of attribution and how in-house marketers can step back and measure what actually drives growth, and not just what looks good on a dashboard.Key Takeaways:Why AI-driven campaign types often optimise toward the easiest conversions, not the most valuable onesHow to recognise when Performance Max has fallen into the “existing customer loop”The hidden risks of lead-gen automation and why spam leads often spike before performance improvesThe simple macro metrics that reveal whether your media is genuinely growing the businessHow channels like YouTube can drive huge results without showing any conversions in-platformWhy creative is becoming the new targeting, especially inside Meta’s evolving ecosystemHow to design tests that prove whether a channel is actually contributing to growthWhen it’s time to scale spend, and when stability matters more than chasing the next tacticGuest:Adrian Oguz is a Paid Media Manager at Rocket Agency, overseeing multi-million-dollar budgets across search, social and programmatic. With his clear, practical approach, he’s led multiple award-winning campaigns for various business types and industries across the APAC Search Awards and SEMrush Awards year after year.You can follow Adrian on LinkedIn.Find Us Online:James Lawrence LinkedIn: https://www.linkedin.com/in/jameslawrenceoz/ Smarter Marketer Website: https://rocketagency.com.au/smarter-marketer-podcast Rocket Agency Website: https://rocketagency.com.au/ Rocket Agency LinkedIn: https://www.linkedin.com/company/rocket-agency-pty-ltd/Buy Smarter Marketer:Hardcover: https://amzn.to/30O63kg Kindle: https://amzn.to/2ZqfCWm About the Podcast:This is the definitive podcast for Australian marketers. Join Rocket Agency Co-Founder and best-selling author, James Lawrence in conversation with marketers, leaders, and thinkers about what it takes to be a smarter and more successful marketer.

Marketers have long optimised for visibility and memory, but in our metric-focused industry, are we measuring what really matters?In this episode of the Smarter Marketer Podcast, host James Lawrence speaks with Dr. Karen Nelson-Field, Founder of Amplified, about why attention is the real currency of modern advertising and how to measure it effectively. From the myth of virality to the flaws in CPMs, Karen shares what years of research reveal about how people truly engage with ads, and what marketers need to do next to stay ahead.Key Takeaways:Dr. Karen’s journey: from academic researcher to founder, shaping the global conversation on attention measurementWhy traditional metrics like reach, impressions and engagement fail to capture real ad effectivenessHow attention measurement works and why it’s revolutionising media planning and buyingThe difference between active, passive and non-attention, and how they impact ROIWhy CPM should stand for “Cost per Meaningless Thousand”How creative and media need to work together for attention to truly convertWhy cheaper ad formats often deliver worse ROI than expectedThe role of AI and synthetic audiences in scaling attention measurementThe future: the unification of creative and media through AI-driven toolsAdditional resource: The Eye-Watering Cost of Dull MediaGuest:Dr. Karen Nelson-Field is a globally recognised researcher and entrepreneur reshaping how marketers think about effectiveness. As the Founder and CEO of Amplified, she leads pioneering work in attention measurement across platforms and formats. A former academic turned industry innovator, Karen’s research has influenced how the world’s biggest brands evaluate advertising performance. Find Us Online:James Lawrence LinkedIn: https://www.linkedin.com/in/jameslawrenceoz/ Smarter Marketer Website: https://rocketagency.com.au/smarter-marketer-podcast Rocket Agency Website: https://rocketagency.com.au/ Rocket Agency LinkedIn: https://www.linkedin.com/company/rocket-agency-pty-ltd/Buy Smarter Marketer:Hardcover: https://amzn.to/30O63kg Kindle: https://amzn.to/2ZqfCWm About the Podcast:This is the definitive podcast for Australian marketers. Join Rocket Agency Co-Founder and best-selling author, James Lawrence in conversation with marketers, leaders, and thinkers about what it takes to be a smarter and more successful marketer.

As 2025 comes to a close, the conversation around in-housing has never been more confusing. With rising pressures on budgets and the disruption caused by AI, businesses are being forced to rethink what the right marketing structure might look like  for them.In this episode of the Smarter Marketer Podcast, Host James Lawrence speaks with Darren Woolley, Founder and Global CEO of Australia’s leading marketing management consultancy TrinityP3. Together they unpack the myths surrounding in-housing and outsourcing, and what research really says about cost, culture, productivity and creativity.Key Takeaways:Why “in-housing vs. agency” is the wrong question to ask and what the right balance looks likeThe hidden costs that make many in-house teams more expensive than expectedHow in-house agencies can fall into creative myopia and how to bring external stimulus back inWhy AI is more than just efficiency: accountability, smarter decision-making, strategic advantage and moreThe three challenges keeping marketers up at night: tighter budgets, proving ROI and keeping pace with changeHow agencies remain indispensable by offering perspective and speed that internal teams can’t easily replicateGuest:Darren Woolley is considered a thought leader on all aspects of marketing management - a problem solver, negotiator, mentor, Founder & Global CEO of TrinityP3, industry commentator, podcaster and author. He is also an ex-chair of the Australian Marketing Institute, an ex-president of the Melbourne Advertising and Design Club, ex-medical scientist and ex-creative director.You can follow Darren on LinkedIn.Find Us Online:James Lawrence LinkedIn: https://www.linkedin.com/in/jameslawrenceoz/ Smarter Marketer Website: https://rocketagency.com.au/smarter-marketer-podcast Rocket Agency Website: https://rocketagency.com.au/ Rocket Agency LinkedIn: https://www.linkedin.com/company/rocket-agency-pty-ltd/Buy Smarter Marketer:Hardcover: https://amzn.to/30O63kg Kindle: https://amzn.to/2ZqfCWm About the Podcast:This is the definitive podcast for Australian marketers. Join Rocket Agency Co-Founder and best-selling author, James Lawrence in conversation with marketers, leaders, and thinkers about what it takes to be a smarter and more successful marketer.

Once thought of as a “traditional” channel, outdoor has once again become one of the most creative and technology-integrated mediums in modern marketing. As audiences move faster and attention gets harder to hold, out-of-home (OOH) continues to prove its staying power.In this episode, James Lawrence sits down with Josh Gurgiel, Head of Creative at POLY (oOh!media’s content and innovation hub), to unpack how Australia’s largest OOH network is evolving, from the rise of digital formats and AI-driven creative to why simplicity and emotion still sit at the heart of every great campaign.Key Takeaways:Why OOH remains one of the most powerful full-funnel channels, and will continue to beThe creative rules that separate great outdoor work from visual clutterHow motion and real-time creative are reshaping outdoor storytellingWhy consistency and context, not constant reinvention, drive long-term brand resonanceHow brands like Specsavers, McDonald’s and Bankwest are redefining what ‘public space art’ can beWhy static and digital work best together, and what that means for campaign planning in 2026A look ahead: from immersive brand experiences to outdoor as cultural contentGuest:Josh Gurgiel is the Head of Creative at POLY, the content and creative innovation hub within oOh!media. With a career spanning creative direction, brand strategy and production, Josh leads the team shaping the next era of OOH innovation. His work with leading Australian and global brands continues to push the boundaries of how creativity, technology and data intersect in public space.Find Us Online:James Lawrence LinkedIn: https://www.linkedin.com/in/jameslawrenceoz/ Smarter Marketer Website: https://rocketagency.com.au/smarter-marketer-podcast Rocket Agency Website: https://rocketagency.com.au/ Rocket Agency LinkedIn: https://www.linkedin.com/company/rocket-agency-pty-ltd/Buy Smarter Marketer:Hardcover: https://amzn.to/30O63kg Kindle: https://amzn.to/2ZqfCWm About the Podcast:This is the definitive podcast for Australian marketers. Join Rocket Agency Co-Founder and best-selling author, James Lawrence in conversation with marketers, leaders, and thinkers about what it takes to be a smarter and more successful marketer.

What does it really mean to lead marketing in 2025? In this episode of the Smarter Marketer Podcast, Host James Lawrence sits down with executive brand strategist Emma Logan to unpack the realities facing modern marketing leaders, from blurred job boundaries and rising stakeholder expectations to the personal toll of visibility and performance.Emma shares why every senior marketer already has an “executive brand”, whether they’ve defined it or not, and how failing to own that narrative means letting others do it for you. Together, she and James explore what authentic leadership looks like in a post-pandemic world, how to navigate complexity without burning out, why connection and energy management are not just nice-to-haves and more.Key Takeaways:Emma’s journey - The story behind The Emma Logan ProjectWhy every CMO needs an intentional executive brand and what happens if you don’t define itThe growing complexity of the marketing role: from AI and capability gaps to shifting cultural expectationsHow trust, transparency and delivery underpin influence at the C-suite and board levelNetworking as a leadership superpower: the ROI of connection and communityWhy energy, recovery and self-awareness are becoming critical to sustainable leadershipGuest:Emma Logan has spent more than 15 years working across marketing and media in New Zealand, London and Australia, spanning client-side, agency, publisher and not-for-profit roles. She’s partnered with numerous leading brands and marketing talent, bringing a rare 360-degree perspective to the challenges facing today’s leaders.Through The Emma Logan Project, she now runs a “marketer-focused consultancy,” helping CMOs and senior marketing leaders define who they are and how to amplify their impact across their teams and the wider industry.Find Us Online:James Lawrence LinkedIn: https://www.linkedin.com/in/jameslawrenceoz/ Smarter Marketer Website: https://rocketagency.com.au/smarter-marketer-podcast Rocket Agency Website: https://rocketagency.com.au/ Rocket Agency LinkedIn: https://www.linkedin.com/company/rocket-agency-pty-ltd/Buy Smarter Marketer:Hardcover: https://amzn.to/30O63kg Kindle: https://amzn.to/2ZqfCWm About the Podcast:This is the definitive podcast for Australian marketers. Join Rocket Agency Co-Founder and best-selling author, James Lawrence in conversation with marketers, leaders, and thinkers about what it takes to be a smarter and more successful marketer.

For decades the agency-client relationship has worked on a transactional view of marketing and creative services. Agencies gave away their best thinking upfront, clients judged on surface-level ideas and both sides accepted a process that often undervalued expertise.In this Smarter Marketer Podcast episode, Host James Lawrence and renowned author Blair Enns discuss how the future of creative and professional services lies in changing how we buy, sell and trust expertise. Whether you’re in-house or agency-side, these shifts carry big implications for how you choose partners and build lasting relationships that drive marketing success.Key Takeaways:Why traditional pitching often undervalues creative work and what it takes to break free from itHow specialisation is the key to differentiation, growth and global reachWhat three-option proposals and value-based pricing reveal about how expertise should really be soldWhy selling is less about the big presentation and more about a series of meaningful conversationsHow AI is fragmenting the market and empowering smaller, more specialised playersWhat in-house marketers can do to unlock more value from their agency partners.Guest:Blair Enns is the founder of Win Without Pitching, a sales training organisation for creative and professional services firms. He is the author of The Win Without Pitching Manifesto, Pricing Creativity and The Four Conversations: A New Model for Selling Expertise. Blair is also the co-host of the widely followed 2Bobs podcast.Find Us Online:James Lawrence LinkedIn: https://www.linkedin.com/in/jameslawrenceoz/ Smarter Marketer Website: https://rocketagency.com.au/smarter-marketer-podcast Rocket Agency Website: https://rocketagency.com.au/ Rocket Agency LinkedIn: https://www.linkedin.com/company/rocket-agency-pty-ltd/Buy Smarter Marketer:Hardcover: https://amzn.to/30O63kg Kindle: https://amzn.to/2ZqfCWm About the Podcast:This is the definitive podcast for Australian marketers. Join Rocket Agency Co-Founder and best-selling author, James Lawrence in conversation with marketers, leaders, and thinkers about what it takes to be a smarter and more successful marketer.

Ranking in ChatGPT is now one of the most urgent challenges in digital marketing. With millions of Australians using AI search every week, the question for in-house marketers isn’t whether ChatGPT is shaping buyer journeys anymore, it’s how to make sure your brand is visible where and when it matters most. In this episode of the Smarter Marketer Podcast, James Lawrence is joined by Rocket’s Head of SEO, Joe Alder, to unpack the latest research and share practical advice on what it really takes to rank in ChatGPT.Key Takeaways:Why traffic from ChatGPT converts at over 5x the rate of traditional search traffic, and what that means for marketersThe two ways ChatGPT sources information, and how each affects your visibilityThe technical dos and don’ts that determine whether your site can be read by ChatGPTHow to structure copy so it’s more likely to be cited in AI searchThe kinds of content that are consistently favoured in AI responsesWhy authority now means brand mentions, reviews, listicles and awards, not just backlinksThe hard truth about measurement: why click-through rates from ChatGPT are so low, and what you can do to track your traffic from AI searchGuest:Joe Alder is the Head of SEO at Rocket Agency, leading all SEO services and projects. With over 8 years of experience, Joe has implemented complex SEO campaigns for B2C, B2B and government organisations, working with notable brands such as Amazon, Qudos, P&O Cruises, PE Nation, Fujitsu and Coates. Since the launch of ChatGPT, he and his team have been at the frontline of AI search optimisation - running first-hand tests across thousands of queries, analysing data from Australia’s top websites and guiding brands on how to adapt their SEO strategies for an AI-driven future.Find Us Online:James Lawrence LinkedIn: https://www.linkedin.com/in/jameslawrenceoz/ Smarter Marketer Website: https://rocketagency.com.au/smarter-marketer-podcast Rocket Agency Website: https://rocketagency.com.au/ Rocket Agency LinkedIn: https://www.linkedin.com/company/rocket-agency-pty-ltd/Buy Smarter Marketer:Hardcover: https://amzn.to/30O63kg Kindle: https://amzn.to/2ZqfCWm About the Podcast:This is the definitive podcast for Australian marketers. Join Rocket Agency Co-Founder and best-selling author, James Lawrence in conversation with marketers, leaders, and thinkers about what it takes to be a smarter and more successful marketer.

As competition heats up across professional services, simply telling people what you do is no longer enough. The difference between winning and blending in ultimately comes down to perspective: how you see the world, not just what you sell. Too often, brands overlook this, falling back on cliche messaging in their industry that leaves buyers unmoved.In this episode, James Lawrence (Co-Founder, Rocket Agency) welcomes back Alex James - one of Australia’s leading messaging strategists - to discuss what it takes to build a B2B messaging perspective that actually cuts through. If you’re leading in-house strategy, this conversation will reshape how you think about differentiation and help you find a standpoint your market won’t forget.Key Takeaways:Why rising competition has made differentiated messaging a necessity in B2B servicesThe distinction between what you do, how you do it and why a strong perspective matters mostThe pitfalls of relying solely on frameworks like “purpose, vision, mission, values,”How to find and own a perspective that cuts through sameness by challenging the status quoPractical ways to involve leadership and non-marketing teams in building messaging that sticksWhy speaking to your audience’s aspirations, not just pain points, attracts better-fit clientsCommon mistakes in B2B messaging to avoid, including the dangers of presenting as a vendor rather than a true expert partnerThe importance of living your perspective consistently across team culture and every client touchpointGuest:Alex James is a B2B messaging strategist and the founder of Minimalist Marketing Co, a Melbourne-based consultancy that works with B2B service firms across the US and Europe. Drawing on over a decade of experience and a journey that spans multiple marketing roles, viral TikToks and content that’s shaped entire client pipelines, Alex helps firms build standout perspectives that resonate with buyers.Find Us Online:James Lawrence LinkedIn: https://www.linkedin.com/in/jameslawrenceoz/ Smarter Marketer Website: https://rocketagency.com.au/smarter-marketer-podcast Rocket Agency Website: https://rocketagency.com.au/ Rocket Agency LinkedIn: https://www.linkedin.com/company/rocket-agency-pty-ltd/Buy Smarter Marketer:Hardcover: https://amzn.to/30O63kg Kindle: https://amzn.to/2ZqfCWm About the Podcast:This is the definitive podcast for Australian marketers. Join Rocket Agency Co-Founder and best-selling author, James Lawrence in conversation with marketers, leaders, and thinkers about what it takes to be a smarter and more successful marketer.

Marketing in 2025 is being shaped by what some experts call a 'polycrisis' - disruption layered upon disruption. From global conflicts to inflation to AI-driven job shifts, the market conditions facing both brands and consumers are becoming more complex and unpredictable. For marketers, the challenge isn’t just keeping up; it’s finding ways to cut through the noise and still build for the long term.In this episode of Smarter Marketer, Host James Lawrence (Co-Founder, Rocket Agency) speaks with Dan Robertson-Jones (Partner, Kantar) about the findings from Kantar’s recent report on marketing effectiveness in Australia. They discuss the pressures driving short-term thinking, the impact of brand erosion, why creative quality matters more than most marketers realise and how consumer behaviour is changing as 'sameness' floods the markets.Whether you’re a CMO navigating budget scrutiny or a marketer trying to align brand and performance, this conversation offers a clear-eyed view of where marketing is heading and how to adapt.Key Takeaways:Why Australian marketers are facing mounting pressure to prove short-term ROIThe risks of over-indexing on performance marketingHow consumers are reshaping brand relationships as economies face stress from the polycrisisThe drop in meaningfully different brands over the past decade, and what’s driving itHow the “sea of sameness” in creative is eroding the effectiveness of marketingWhy cultural relevance is key to standing outWhy consistency across touchpoints is harder now, and how measurement systems can bridge short and long-term goalsThe importance of boldness and foresight for growth in a volatile marketRead the report here: Marketing Effectiveness HubGuest:Dan Robertson-Jones is a Partner at Kantar, one of the world’s leading marketing data and analytics companies. With over two decades of experience in strategic marketing research, Dan helps brands navigate disruption and decode shifting consumer behaviour.Find Us Online:James Lawrence LinkedIn: https://www.linkedin.com/in/jameslawrenceoz/ Smarter Marketer Website: https://rocketagency.com.au/smarter-marketer-podcast Rocket Agency Website: https://rocketagency.com.au/ Rocket Agency LinkedIn: https://www.linkedin.com/company/rocket-agency-pty-ltd/Buy Smarter Marketer:Hardcover: https://amzn.to/30O63kg Kindle: https://amzn.to/2ZqfCWm About the Podcast:This is the definitive podcast for Australian marketers. Join Rocket Agency Co-Founder and best-selling author, James Lawrence in conversation with marketers, leaders, and thinkers about what it takes to be a smarter and more successful marketer.

Most marketers are pressured to focus their energy on the 5% of buyers ready to purchase today, but what about the 95% who aren’t in market yet? Ignoring them likely means missing your biggest growth opportunity. Building mental availability with future buyers is critical, yet often overlooked in the rush to chase immediate sales.In this episode, James Lawrence (Co-Founder, Rocket Agency) sits down with Nick Palmer (CEO, House of Brand) to unpack what it really means to balance current and future demand. They explore why brand building is still misunderstood, how demand generation works differently in B2B vs B2C, and why many marketers still struggle to make the case for long-term investment internally. Expect insights on how mental availability drives growth, what it takes to win both short-term conversions and tomorrow’s customers, and practical ways to make brand work count in 2025.Whether you’re working with a lean budget or leading a brand with national reach, this conversation will challenge how you think about demand generation.Key Takeaways:Why marketers are pushing back against vanity metrics - and what they’re focusing on insteadHow big brands and small brands should think differently about performance vs brandWhy chasing perfect attribution can lead you in the wrong directionWhat you can measure when it comes to brand - and how to make it countWhat to prioritise when building future demand in B2B vs B2CHow to stay top of mind with buyers long before they’re ready to actGuest:Nick is a brand and communications researcher and strategist, and a recognised specialist in measuring advertising effectiveness, with global experience in agencies ranging from Millward Brown to Hall & Partners. Through his role as CEO at House of Brand, Nick relentlessly pursues breakthrough brand insights for clients. Find Us Online:James Lawrence LinkedIn: https://www.linkedin.com/in/jameslawrenceoz/ Smarter Marketer Website: https://rocketagency.com.au/smarter-marketer-podcast Rocket Agency Website: https://rocketagency.com.au/ Rocket Agency LinkedIn: https://www.linkedin.com/company/rocket-agency-pty-ltd/Buy Smarter Marketer:Hardcover: https://amzn.to/30O63kg Kindle: https://amzn.to/2ZqfCWm About the Podcast:This is the definitive podcast for Australian marketers. Join Rocket Agency Co-Founder and best-selling author, James Lawrence in conversation with marketers, leaders, and thinkers about what it takes to be a smarter and more successful marketer.

B2B service firms have been told to niche down, build helpful content and trust the funnel. But in today’s competitive market, where everyone is applying the same formula, it’s not enough to stand out. When every firm looks and sounds the same, buyers tune out.In this episode, Host James Lawrence, Co-Founder of Rocket Agency, sits down with B2B messaging strategist Alex James to unpack a smarter way forward. You’ll learn why having a clear perspective is more powerful than having the best tips, tactics or templates - and how your point of view can become your biggest differentiator in a crowded market. We dig into the dangers of short-term metrics, why most B2B content fails to convert and how B2B service firms can win more work without blowing big budgets. This one’s for marketers who are done chasing clicks and ready to build something better.Key Takeaways:Alex’s marketing journey and the story behind his viral post: A Niche is No Longer EnoughWhat it means to have a “perspective” in B2B marketing and why it mattersWhy messaging is not the same as copywriting and why you should know the differenceWhat to focus on when 99% of your audience isn’t ready to buyThe unique marketing challenges faced by B2B service firms compared to B2B SaaS businessesHow professional services firms use perspective to create perceived differentiation - when their offer isn’t obviously uniqueWhy content built around “best practices” often fails to generate demandReal-world examples of perspective-led marketing - including what B2B marketers can learn from Donald Trump’s campaign messaging strategyGuest:Alex James is a B2B messaging strategist and the founder of Minimalist Marketing Co, a Melbourne-based consultancy that works with B2B service firms across the US and Europe. Drawing on over a decade of experience and a journey that spans multiple marketing roles, viral TikToks and content that’s shaped entire client pipelines, Alex helps firms build standout perspectives that resonate with buyers.You can follow Alex on LinkedIn.Find Us Online:James Lawrence LinkedIn: https://www.linkedin.com/in/jameslawrenceoz/ Smarter Marketer Website: https://rocketagency.com.au/smarter-marketer-podcast Rocket Agency Website: https://rocketagency.com.au/ Rocket Agency LinkedIn: https://www.linkedin.com/company/rocket-agency-pty-ltd/Buy Smarter Marketer:Hardcover: https://amzn.to/30O63kg Kindle: https://amzn.to/2ZqfCWm About the Podcast:This is the definitive podcast for Australian marketers. Join Rocket Agency Co-Founder and best-selling author, James Lawrence in conversation with marketers, leaders, and thinkers about what it...

What happens when a generation that grew up online starts leading your marketing conversations? Host James Lawrence speaks with Katy Richardson, Global Head of Marketing at student living app Housr, about how Gen Z - and soon Gen Alpha - are rewriting the rules of brand engagement.Key Takeaways:How Gen Z is already influencing both consumer and B2B buying decisions, and what that means for marketersWhy user-generated and employee-generated content is now non-negotiable as part of a social strategyHow to make the most of influencers by giving them creative licenseShort-form videos vs long videos - what wins on social media?How social commerce is changing the way younger audiences discover and buy productsThe role of traditional channels like out-of-home advertising in connecting with digital-first audiencesWhy younger consumers expect brands to take real action on purpose, ethics and sustainabilityHow to meet Gen Z’s demand for fast, responsive and real-time communicationGuest:Katy Richardson is the Global Head of Marketing at student living app, Housr. With over 12 years of creative and marketing experience across Australia and the UK, she specialises in connecting brands with young, digitally native audiences. Prior to Housr, Katy led B2C marketing for UniDays and worked agency-side on Gen Z-led campaigns.You can follow Katy on LinkedIn.Find Us Online:James Lawrence LinkedIn: https://www.linkedin.com/in/jameslawrenceoz/ Smarter Marketer Website: https://rocketagency.com.au/smarter-marketer-podcast Rocket Agency Website: https://rocketagency.com.au/ Rocket Agency LinkedIn: https://www.linkedin.com/company/rocket-agency-pty-ltd/Buy Smarter Marketer:Hardcover: https://amzn.to/30O63kg Kindle: https://amzn.to/2ZqfCWm About the Podcast:This is the definitive podcast for Australian marketers. Join Rocket Agency Co-Founder and best-selling author, James Lawrence in conversation with marketers, leaders, and thinkers about what it takes to be a smarter and more successful marketer.

We’re halfway through 2025 and AI is the buzzword on everyone's lips. And while it’s changing marketing fast, is the hype legitimate? Host James Lawrence is joined by Rocket Agency’s co-founder, David Lawrence, to unpack what AI adoption actually looks like on the ground, and how Australian marketers can equip themselves for what’s to come - inside agencies, in-house teams and across different marketing roles.Key Takeaways:Reality check: Has AI lived up to the hype - or has it already surpassed it in some areas?Where today’s large language models (like ChatGPT, Gemini and Claude) are genuinely delivering value, and where the hype still outweighs resultsThe shift from AI anxiety to AI empowerment and what that means for marketers’ careersWhat it means to adopt an “AI-first” mindset across different levels of marketing maturityHow voice prompting and tools like Wispr are helping break old habits and unlock better outputWhy your workflow, not the tool, should determine which AI platforms you useA realistic look at AI in recruiting, what employers are really looking for and how to future-proof your roleTips for staying current: trusted newsletters to read and pragmatic influencers to followGuest:David Lawrence is the MD and Co-Founder of Rocket, an award-winning Australian full-service digital marketing agency. He is also the co-author of the Amazon #1 best-selling marketing book,  Smarter Marketer. David has presented at several events, including Inbound Boston, Search Marketing Summit, Mumbrella360, CEO Institute, and various seminars and in-house sessions.You can follow David on LinkedIn.Find Us Online:James Lawrence LinkedIn: https://www.linkedin.com/in/jameslawrenceoz/ Smarter Marketer Website: https://rocketagency.com.au/smarter-marketer-podcast Rocket Agency Website: https://rocketagency.com.au/ Rocket Agency LinkedIn: https://www.linkedin.com/company/rocket-agency-pty-ltd/Buy Smarter Marketer:Hardcover: https://amzn.to/30O63kg Kindle: https://amzn.to/2ZqfCWm About the Podcast:This is the definitive podcast for Australian marketers. Join Rocket Agency Co-Founder and best-selling author, James Lawrence in conversation with marketers, leaders, and thinkers about what it takes to be a smarter and more successful marketer.

What makes people say "yes"? Rocket Agency’s Co-Founder James Lawrence sits down with Dr. Robert Cialdini, the godfather of influence and the world’s foremost authority on the psychology of persuasion, to talk about the timeless principles behind his work, his seventh principle of influence - Unity - and how AI, ethics and empathy are shaping persuasion in modern marketing.Key Takeaways:Origin story: How Dr. Cialdini went “undercover” in multiple industries to discover the universal principles of influenceA walkthrough of the original six principles - Reciprocity, Scarcity, Authority, Consistency, Liking and Social ProofThe 7th principle - Unity: Why bonds formed by shared identity matter todayThe importance of ethics: Why marketers should use persuasion techniques truthfully and responsiblyInfluence vs cultural differences: How different regions (e.g., Australia, Asia, Scandinavia) prioritise different principles of influenceThe rise of AI: How marketers are using AI to apply Cialdini’s principlesThe science of “pre-suasion” and how setting context before your message boosts effectivenessReal-world examples of effective use of influence and persuasion from brands like Avis, L’Oreal and Best BuyGuest:Dr. Robert Cialdini is a globally renowned psychologist and the bestselling author of Influence: The Psychology of Persuasion, Pre-Suasion, and Yes!. His groundbreaking research on why people say 'yes' has shaped the way professionals across marketing, sales, leadership and behavioral science approach persuasion. He is often referred to as the godfather of influence, and his principles of influence drive ethical influence strategies today.You can follow Dr. Cialdini on LinkedIn.Find Us Online:James Lawrence LinkedIn: https://www.linkedin.com/in/jameslawrenceoz/ Smarter Marketer Website: https://rocketagency.com.au/smarter-marketer-podcast Rocket Agency Website: https://rocketagency.com.au/ Rocket Agency LinkedIn: https://www.linkedin.com/company/rocket-agency-pty-ltd/Buy Smarter Marketer:Hardcover: https://amzn.to/30O63kg Kindle: https://amzn.to/2ZqfCWm About the Podcast:This is the definitive podcast for Australian marketers. Join Rocket Agency Co-Founder and best-selling author, James Lawrence in conversation with marketers, leaders, and thinkers about what it takes to be a smarter and more successful marketer.

With the growth of AI and LLMs like ChatGPT, the question "Is Google dying?" is often being asked. In this episode, James Lawrence sits down with Rocket’s Head of SEO, Joe Alder, to cut through the hype and discuss the facts about how AI is impacting SEO and search traffic in 2025. The conversation is backed by Australian-first research from Rocket’s SEO team.Also discussed are the similarities and differences as it relates to SEO and AIO. Whether you're a CMO under pressure to ‘AI everything’ or an in-house marketer navigating new search norms, this is your guide to what’s actually changing and importantly, what is not. Key Takeaways:The current landscape - a reality check on AI traffic and its actual impact on search behaviourHow Google remains resilient amid AI growthAI Overviews - What they are and who they impact6 practical strategies to rank in LLMs that actually workThe importance of doing good SEOHow to optimise technical SEOWhy high-quality content creation mattersHow to structure for ranking highHow to build brand authorityHow to monitor and adapt to the changing landscapeThe future - How AI and SEO will change in the next 1-5 yearsGuest:Joe Alder is the Head of SEO at Rocket, where he leads all SEO services and projects. He has over 8 years of experience in implementing complex SEO campaigns and driving tangible results for B2C, B2B and government organisations. Over the course of his career, he has worked for notable brands such as Amazon, Qudos, P&O Cruises, PE Nation, Fujitsu, and Coates, among others.You can follow Joe on LinkedIn.Access our free webinar with AdNews on AI and SEO in 2025.Find Us Online:James Lawrence LinkedIn: https://www.linkedin.com/in/jameslawrenceoz/ Smarter Marketer Website: https://rocketagency.com.au/smarter-marketer-podcast Rocket Agency Website: https://rocketagency.com.au/ Rocket Agency LinkedIn: https://www.linkedin.com/company/rocket-agency-pty-ltd/Buy Smarter Marketer:Hardcover: https://amzn.to/30O63kg Kindle: https://amzn.to/2ZqfCWm About the Podcast:This is the definitive podcast for Australian marketers. Join Rocket Agency Co-Founder and best-selling author, James Lawrence in conversation with marketers, leaders, and thinkers about what it takes to be a smarter and more successful marketer.

In-house marketers and agency leaders don’t always speak the same language - but when they do, the results can be game-changing.In this episode, host James Lawrence sits down with Drew McLellan, CEO of the Agency Management Institute, to unpack what makes agency relationships thrive or fail. Whether you're managing one agency or several, or considering switching partners altogether, this episode is for anyone wanting to bridge the in-house/agency gap.Key Takeaways:The top reason agency-client relationships break down: (communication) and how to fix How in-house marketers can improve agency performance through more transparencyWhy caring (and showing it) really matters to agenciesThe red flags that indicate when it’s time to walk away from your agencyWhy investing in building a true partnership with your agency pays offGuest:Drew McLellan has worked in advertising for 25+ years and started his own agency, McLellan Marketing Group in 1995 after a five-year stint at Y&R. He also owns and runs the Agency Management Institute (AMI), which is a consultancy for small to medium-sized agencies that has been helping agency owners grow their agencies since the early 90s. Drew’s agency was a member of the organization for years before Drew acquired AMI and began to run it full-time. Drew’s often interviewed/quoted in Entrepreneur Magazine, New York Times, CNN, BusinessWeek, and many others. The Wall Street Journal calls him “one of 10 bloggers every entrepreneur should read.You can follow Drew on LinkedIn.Find Us Online:James Lawrence LinkedIn: https://www.linkedin.com/in/jameslawrenceoz/ Smarter Marketer Website: https://rocketagency.com.au/smarter-marketer-podcast Rocket Agency Website: https://rocketagency.com.au/ Rocket Agency LinkedIn: https://www.linkedin.com/company/rocket-agency-pty-ltd/Buy Smarter Marketer:Hardcover: https://amzn.to/30O63kg Kindle: https://amzn.to/2ZqfCWm About the Podcast:This is the definitive podcast for Australian marketers. Join Rocket Agency Co-Founder and best-selling author, James Lawrence in conversation with marketers, leaders, and thinkers about what it takes to be a smarter and more successful marketer.

People don’t buy luxury for utility. In high-end markets, purchase decisions are driven by emotion, identity and status - not features or price points. For marketers in the high-end space, this changes everything.In this episode of Smarter Marketer, Giverny Reid - Director at creative property marketing firm &Only and former Creative and Marketing Director at Crown Group - breaks down what actually drives demand in premium categories. Key Takeaways:What sets luxury marketing apart from traditional marketingWhy legacy and brand credibility matter more than everHow to genuinely harness scarcity and FOMO without any tricksWhy real-world experiences still dominate in luxury and property marketingUsing digital, AI and emerging technologies like AR/VR to spark desireWhere most marketers get high-end marketing wrong Guest:Giverny Reid is the Director of creative property marketing firm &Only, bringing over 15 years of experience in building and positioning premium brands in the luxury space. Previously, she was the Creative and Marketing Director at Crown Group, where she played a key role in shaping one of Australia’s most recognised luxury property brands.Giverny’s work has earned her recognition across the industry, including being named ‘Marketer of the Year’ by realestate.com.au in 2022. She’s also been a finalist in the B&T Under 30 Awards for Design and has led major brand and event campaigns across Australia.You can follow Giverny on LinkedIn.Find Us Online:James Lawrence LinkedIn: https://www.linkedin.com/in/jameslawrenceoz/ Smarter Marketer Website: https://rocketagency.com.au/smarter-marketer-podcast Rocket Agency Website: https://rocketagency.com.au/ Rocket Agency LinkedIn: https://www.linkedin.com/company/rocket-agency-pty-ltd/Buy Smarter Marketer:Hardcover: https://amzn.to/30O63kg Kindle: https://amzn.to/2ZqfCWm About the Podcast:This is the definitive podcast for Australian marketers. Join Rocket Agency Co-Founder and best-selling author, James Lawrence in conversation with marketers, leaders, and thinkers about what it takes to be a smarter and more successful marketer.

The agency pitch process is one of the most important - yet deeply flawed - aspects of the marketer-agency relationship. In this Smarter Marketer Podcast episode, Host James Lawrence talks about the realities of modern-day pitching with someone who’s been at the coalface for decades: industry veteran Darren Woolley, Founder and CEO of TrinityP3.Darren unpacks the latest State of the Pitch 2025 Report by TrinityP3, revealing why things have actually gotten worse in 2025 - and what both marketers and agencies can do to fix it. Read the State of the Pitch 2025 Report.Key Takeaways:The most common pitch mistakes made by marketers - and how to avoid themWhy cost-cutting is undermining agency performance and client outcomesThe real-world impact of involving too many agencies in a pitchHow AI and automation are being overpromised in the pitch processEffective ideas to create a more respectful, effective and sustainable approach to pitchingGuest:Darren Woolley is considered a thought leader on all aspects of marketing management. A Problem Solver, Negotiator, Mentor, Founder & Global CEO of TrinityP3 - Marketing Management Consultants, Industry Commentator, Podcaster, and Author. He is also a Past-Chair of the Australian Marketing Institute, Past President of the Melbourne Advertising and Design Club, Ex-Medical Scientist and Ex-Creative Director.You can follow him on Instagram [@_trinityp3_], LinkedIn, or find out more on his website.Find Us Online:James Lawrence LinkedIn: https://www.linkedin.com/in/jameslawrenceoz/ Smarter Marketer Website: https://rocketagency.com.au/smarter-marketer-podcast Rocket Agency Website: https://rocketagency.com.au/ Rocket Agency LinkedIn: https://www.linkedin.com/company/rocket-agency-pty-ltd/Buy Smarter Marketer:Hardcover: https://amzn.to/30O63kg Kindle: https://amzn.to/2ZqfCWm About the Podcast:This is the definitive podcast for Australian marketers. Join Rocket Agency Co-Founder and best-selling author, James Lawrence in conversation with marketers, leaders, and thinkers about what it takes to be a smarter and more successful marketer.

Email marketing might not be the newest toy in the digital toolbox, but it’s still one of the most powerful. In a time when AI is transforming how we work and big platforms are making it harder for businesses to own audience relationships, marketers are turning back to the basics - and doing them better.Host James Lawrence sits down with Anthony Capano, Regional Director at Intuit Mailchimp, to talk about how email is thriving in Australia, how personalisation and AI are changing the game, and what smart brands are doing to get ahead. Key Takeaways:Why email marketing is far from dead - and what Mailchimp’s intriguing SXSW campaign was really aboutHow Australian brands are achieving some of the world’s highest email open ratesThe resurgence of email in an era of rising media costs, fragmented attention and zero-click searchWhy first-party data is becoming a non-negotiable for marketersThe role of AI in scaling hyper-personalisation without stretching your teamMailchimp’s evolution: from a simple email tool to an integrated platform with SMS, automation, CRM and 300+ tech integrationsHow Aussie brands are using Mailchimp to manage their data, run omnichannel campaigns and boost ROIThe growing importance of creative and consistency across channelsWhat the future holds for marketing teams using Intuit MailchimpGuest:Anthony Capano is the Regional Director for Australia and New Zealand at Intuit Mailchimp. With over two decades of leadership experience across global ad tech and martech companies, Anthony has launched international brands into APAC, led localised campaigns for names like Woolworths, Telstra and IKEA, and previously served as Managing Director for North America at Rakuten Advertising.Now back in Australia, Anthony is focused on expanding Mailchimp’s local footprint - building out on-the-ground support, growing strategic partnerships and helping marketers unlock the full power of email and first-party data. You can follow Anthony on LinkedIn.Find Us Online:James Lawrence LinkedIn: https://www.linkedin.com/in/jameslawrenceoz/ Smarter Marketer Website: https://rocketagency.com.au/smarter-marketer-podcast Rocket Agency Website: https://rocketagency.com.au/ Rocket Agency LinkedIn: https://www.linkedin.com/company/rocket-agency-pty-ltd/Buy Smarter Marketer:Hardcover: https://amzn.to/30O63kg Kindle: https://amzn.to/2ZqfCWm About the Podcast:This is the definitive podcast for Australian marketers. Join Rocket Agency Co-Founder and best-selling author, James Lawrence in conversation with marketers, leaders, and thinkers about what it takes to be a smarter and more successful marketer.