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Social Pros Podcast

Author: Convince & Convert

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Social Pros shines the spotlight on social media practitioners, people doing the real work for real companies. Each episode includes insights from a leading social media professionals plus current trends and ideas in the social media industry, discussed and ratified or debunked by Daniel Lemin of Convince & Convert and Hannah Tooker of Lane Terralever. Finally, each episode ends with The Big Two where our guest gives us their rapid-fire answers to two important questions.
567 Episodes
How do some of the top brands like Netflix, Nike, and Disney drive audience participation and fandom? We find out in this episode, where we look back at one of our favorite conversations from last year with Alyssa Bonanno, the Chief Creative Officer and Founder of next-gen creative agency Better Half.  Full Episode Details  Audience participation and engagement are crucial for the consumer and entertainment brands that Better Half works with. But what’s the key to tapping into those fandoms? For Alyssa Bonanno, the trick is being “fandom-led.” She joins the show to share how her agency fosters great working relationships with huge brands and their audiences to drive results. We hear how the small-but-mighty team thrives, the benefits of intentional hiring, and how her agency manages consistently high-quality social output for brands. Alyssa gives us some back story on how she built her team, Better Half’s own strategy for success, and why she believes you need to take big swings on social to get noticed.  In This Episode:  1:32 - An introduction to Better Half 3:35 - Excelling for big clients in a boutique agency 6:07 - Sustaining community engagement with Netflix 9:46 - Matching Netflix’s identity on social 12:15 - Operating in the niche vs mainstream 14:09 - Intentional hiring for difficult roles  19:47 - Alyssa’s team structure decisions 21:45 - How Better Half showcase their culture 25:10 - Better Half approach to social 28:32 - How Better Half uses Substack 30:14 - Where to find Alyssa and Better Half  33:09 - Alyssa answers the Final Two Resources  Alyssa’s website Connect with Alyssa on LinkedIn Follow Alyssa on Instagram Better Half website Connect with Better Half on LinkedIn Follow Better Half on Instagram Visit for more insights from your favorite social media marketers. 
Data-Driven Decisions is a new limited-series marketing podcast presented by Convince & Convert and shared with our Social Pros listeners. How do you compare with your peers? It’s a question that every marketer asks, and data is the trick to removing the guesswork from that answer. But finding the right data to benchmark yourself against your peers can be a challenge. Joining the podcast this week is Rob Garf, the VP and General Manager of Retail at Salesforce. He explores how Salesforce builds insights for retail customers to gain clarity on where they sit in the market.  Infuse Data into Everything You’re Doing In this episode of Data-Driven Decisions, Rob discusses how retailers use Salesforce’s Shopping Index to compare their performance with peers and what types of data are most important to focus on. Our conversation delves into the methods of collecting actionable insights, the importance of understanding customer behavior, and why data-driven personalization is key to building a great customer experience.  Rob also shares plenty of examples of how retailers have used Salesforce's data to enhance their business operations and offers advice for organizations aiming to build a data-centric culture. We also explore how Salesforce’s annual holiday predictions have increased brand recognition and built trust with executives.  In This Episode: 1:40 - How Salesforce gathers insights that impact customers 3:37 - How Salesforce decides which data is most useful for clients 5:11 - Tying data insights into day-to-day actions 9:26 - Empowering clients and the Salesforce team to build a culture of data 11:59 - Using research as content 16:33 - How data can drive personalization 20:52 - Why customers now expect personalization 23:07 - Salesforce’s holiday insights campaign 26:20 - How Salesforce’s insights drive brand recognition 31:44 - Rob’s advice for organizations that want to lead with data 35:42 - How Salesforce builds a culture of data in a large organization  Quotes: “Anytime we're thinking about collecting data or thinking about telling stories with the data, we try to get as many stakeholders involved in it as possible. And so, we're really getting collective wisdom.” “I really encourage the team to think about the headline. It's really the thesis. What are we trying to convey? And then work backward to understand how we get the data to either substantiate that point or counter it.”   “Brands and retailers are looking for different and creative ways to capture data in exchange for some value rather than asking a consumer to fill out a questionnaire to learn who they are. It's about then using that data, activating that data, and using it to better their shopping experience.” Resources: Connect with Rob on LinkedIn: Purchase the book at (use code CCData20 for 20% off and free shipping in the UK and US) and sign up for more content at
The B2B space is not something you usually associate with the world of influencer marketing. And yet, Salesforce is leading the way in B2B influencer collaborations. How? We find out in this episode of Social Pros with Mikaely Quaranta, Senior Manager of Social Media, and Ashlyn Remillard, Director of Global Social, Influencer & Content Strategy. Full Episode Details Mikaely Quaranta and Ashlyn Remillard lead the employee advocacy program, global social strategies, influencer marketing, and community management sides of Salesforce’s marketing department. With a lot of plates to balance, we hear in this episode how they approach all of these segments and how a B2B brand like Salesforce can win on social media. Our conversation covers the duo's innovative approaches to social channels, their experience in community management, social listening, analytics, and influencer partnerships. We hear how they measure success and ROI, and their approach to managing different creators and business partners. Ashlyn and Mikaely also swap stories of their favorite campaigns they’ve worked on, where they turn for inspiration, and their tips for social media success. In This Episode: 2:26 - Mikaely and Ashlyn explain their roles at Salesforce 4:35 - Why Salesforce invests in influencer marketing  7:09 - How Mikaely and Ashlyn manage messaging across different tiers 12:12 - How Salesforce defines micro influencers  15:06 - How Salesforce measures success both externally and internally 19:45 - Surprising experiences of managing influencer marketing  23:21 - How Mikaely and Ashlyn give space for new ideas 26:18 - How Mikaely and Ashlyn manage creators and business partners 29:23 - Where they go for inspiration  33:55 - Mikaely and Ashlyn share their favorite campaigns and social channels 38:44 - The best places to connect with Mikaely and Ashlyn and Salesforce 41:52 - Top tips for aspiring social pros Resources Connect with Mikaely on LinkedIn Connect with Ashlyn on LinkedIn Visit for more insights from your favorite social media marketers.
Data-Driven Decisions is a new limited-series marketing podcast presented by Convince & Convert and shared with our Social Pros listeners. Is it true that many Americans perceive their homes not just as living spaces, but as vehicles for wealth accumulation? And can this lead to a disconnect between their desires and the reality of home ownership? In this episode of Data-Driven Decisions, we find out.  What do Americans really want from their homes?  Is it just a cozy living space, or something more profound? Join us as we dive into the psyche of the modern homeowner with Erin Willis, Chief Insight and Marketing Officer at Sekisui House, one of America’s leading home builders. We look at the importance of understanding customer happiness and how it's at the core of creating homes that truly feel like a sanctuary. Erin also delves into the methodology behind Sekisui House's customer-centric approach, revealing the synergy between data-driven decisions and a genuine understanding of customer needs.  From leveraging video diaries for real insights to incorporating behavioral science into home design, this episode shines a light on the innovative strategies employed to make homes that genuinely cater to the happiness and health of their residents. This includes addressing common challenges like storage and space optimization, which are crucial for creating a stress-free, comfortable living environment.  Erin also shares the exciting launch of SHAWOOD, a brand that exemplifies Sekisui House's commitment to offering architecturally unique, environmentally friendly homes that meet modern needs.  In This Episode: 01:04 - Introducing Erin Willis and Sekisui House 03:09 - The overall strategic goals of Erin’s role as Chief Insight and Marketing Officer  05:31 - What American homeowners are looking for compared to other countries  08:20 - How Sekisui House conducts research into homeowner needs  10:40 - Building a culture of curiosity in your team and organization 13:29 - Turning insights into messaging that resonates with your audience  16:27 - How the data impacts the content that they create 19:44 - How Sekisui House sets customer expectations and measures them 22:15 - The launch of SHAWOOD and what it means for Sekisui House  25:02 - How Sekisui House validates hypotheses   27:31 - How the company extends customer lifetime value and builds loyalty  30:50 - Advice for marketers to start using data insights to develop a better customer experience 34:03 - Practices and guidelines that promote a sense of safety and creativity within the team 36:20 - Insights Erin wishes she had known at the beginning of her journey 39:23 - Examples of companies Erin admires for marrying customer-centricity and data   Quotes: “Building a culture of curiosity is something that I always encourage organizations to do. What kinds of practices do you have in your team's meetings or in your guidelines or in your processes that help to create that sense of safety, and make sure that folks feel like they can bring their questions and their ideas to the table?” “A lot of Americans view their home as an investment property. It's a vehicle to accumulate wealth. And it ceases to be a home when you start to think about it like that. A lot of people don't feel at home in their homes.” Resources: Sekisui House: Connect with Erin on LinkedIn: Connect with Zontee on LinkedIn: Purchase the book at (use code CCData20 for 20% off and free shipping in the UK and US) and sign up for more content at
Are you focused on the right things on social media? Or are vanity metrics keeping you up at night? In this episode, we take a deep dive into what’s really important on social media for brands with Kate DiLeo, CEO and Brand Architect of The Brand Trifecta. Full Episode Details Join us for an insightful chat with Kate DiLeo, CEO and Brand Architect of The Brand Trifecta, as she shares practical tips for building an authentic brand presence on social media. With a unique background in sales, Kate brings a fresh perspective to brand building on social media. We hear her approach to creating meaningful and real content that reflects her brand voice on LinkedIn and why she chooses to focus on only two platforms for her content. Kate explains that while it’s easy to get caught up on vanity metrics, social pros need to focus on what really matters – being real and connecting with people. She also recommends finding a niche and keeping your content laser-focused rather than trying to talk to everyone. Hear her thoughts on AI, running events, and how she came to write her book, ‘Muting the Megaphone.’ In This Episode: 2:50 - How Kate moved from sales to social 6:05 - How Kate built her brand methodology 8:30 - The importance of developing a clear brand voice 10:41 - Kate’s advice for focusing on LinkedIn as your go-to platform 12:45 - How she finds balance between her real and professional lives on social media 14:37 - AI’s impact on brand building 18:23 - Why finding your niche is key 20:21 - The importance of knowing what to say no to 21:45 - How to start building your brand on social 24:27 - Kate’s experience of running events 26:10 - Kate’s approach to cultivating her network 27:31 - Kate shares details about her current and upcoming book 31:20 - How leaders who can reflect on what’s holding them back 34:01 - Kate’s top tip for aspiring social pros Resources Download ICUC’s Data-Driven Personalization Report Connect with Kate on LinkedIn Follow Kate on Instagram Visit for more insights from your favorite social media marketers.
New podcast series alert from Convince & Convert!  Full Episode Details A brand new series hosted by Zontee Hou, our Managing Director, looks at the lessons we can take from data to inform the best marketing practices and internal culture. In this trailer episode, we catch a bit of her interview with Daniel Lemin on the Social Pros podcast, where she talks about her new book Data-Driven Personalization. She discusses some of the key insights from the book, why marketers need to have a more important presence at the ‘data table’, and how the concepts in the book apply to every marketer. Data is more important than ever and gives marketers a seat at the table, not just when it comes to marketing decisions but also discussions that affect company culture, team structure, and sales. The book and podcast explore lessons and insights for marketers to get more out of the data they have and translate that into impactful and personalized customer experiences that increase customer lifetime value and allow us to develop more engaging marketing strategies. In This Episode: An introduction to the book, ‘Data-Driven Personalization’ What we can learn from companies who use data to drive decision-making Why we’re launching the Data-Driven Decisions podcast Topics the podcast will cover Quotes: “Whenever I can capture stories and share them and also explore why people made the decisions that they did behind the data, it makes it more tangible for us as marketers, and it makes it more usable to the folks who are looking at this content.” “We're not just going to be talking about marketing specifically, we're also going to be talking about the nexus of marketing and sales, the nexus of data and internal culture. So there's going to be a lot of really fascinating conversations.” “My goal is to make sure that you are really seeing how these ideas are applicable within your own organizations so that you have ideas of how you can make a more impactful marketing presence through data.” Resources: Connect with Zontee on LinkedIn: Purchase the book at (use code CCData20 for 20% off and free shipping in the UK and US) and sign up for more content at
As a creative, where do you stand on AI? Do you see it as a friend or foe? In this episode of Social Pros, we speak to Simon Berg, Founder of Ceros, who talks about the use of AI in the creative space and how we can find that happy place in the middle…  Full Episode Details New AI tools are coming at us thick and fast. That genie has well and truly left the bottle and as creatives, it’s time to decide whether we will embrace it as a part of our work processes or get left behind. While this might sound harsh to some, it’s the conversation that everyone is having and it was great to dive into it with British entrepreneur and thought leader in AI and creativity, Simon Berg. Simon opens up about his journey from struggling with academic and family constraints, to finding solace in creative expression. He emphasizes the significance of embracing AI as a collaborator, providing many of his own experiences navigating its potential and challenges. He also talks about the importance of authenticity, how to effectively brief AI tools, and the role of constructive feedback in personal and professional growth. Simon also expresses his vision for a future where productivity is driven by creativity, underscoring the necessity for organizations to adapt to the insanely quick advancements in AI technology. In This Episode: 1:08 - The early days of Ceros and what it is today  2:33 - What it was about the creative space that Simon felt needed a solution like Ceros 4:56 - How Simon came to start interacting with AI and how he feels about it as a creative  8:23 - Simon’s advice for creatives worried about gen AI uprooting everything they’ve known 13:06 - Why we should play with AI and the benefits 15:08 - How organizations should support and onboard their people when introducing new AI tools 18:54 - Unpacking the concerns around the opportunity for AI tools to inherit bias  19:37 - How to brief your AI companion better so the results are authentic and accurate  25:36 - Simon’s advice to someone looking to express themselves more creatively  25:46 - Why you need to surround yourself with people who tell you what you need to hear not what you want to hear 29:51 - What Simon is most looking forward to over the next five years 32:30 - Where to connect with Simon 33:43 - Simon’s advice to Social Pros Resources Grab your free Social Media Audit Bundle Meet Gemma Connect with Simon on LinkedIn Visit for more insights from your favorite social media marketers.
If you want to connect with your audience in the here and now, you’ve got to lean into the moment. That’s one of the key takeaways from this episode with Renee D. Edwards, Global Social & Brand Marketing Executive. Renee brings bags of experience and wisdom to this episode, having worked with huge brands like IBM, Intel, and Samsung.  Full Episode Details All brands want to build that all-important connection with the audience on social media. But it is definitely easier said than done. Luckily, we have Renee D. Edwards on the show to give us some pointers on embracing and building your community on social media. For Renee, sometimes social pros need to “color outside the lines” and try something a little different – whether that be spending extra time engaging in the comments or collaborating with brands and content creators. We hear in this episode how social comments are “the new Twitter,” and why social pros should spend time connecting with people and other brands via comments. Renee shares her take on why she values collaboration over competition. While social media is a highly competitive place, sometimes it pays dividends to collaborate with other brands to create fun, refreshing content that stands out on your audience’s social feed. We also hear her thoughts on AI, authentic content, working with content creators, and more. In This Episode: 2:22 - Renee shares what she’s working on and is most passionate about 4:05 - The themes Renee is seeing in the B2B space 6:57 - Leaning into the moment on social 8:35 - How B2B and B2C social strategies differ 10:35 - Being social savvy on LinkedIn as a B2B leader 13:27 - How AI is shaping how social platforms are used 14:18 - Why comments are the new Twitter 18:55 - Best practices for handling comments on social media 20:43 - How to balance collaboration with competition 22:40 - Renee’s favorite campaigns as a Webby Awards judge 25:21 - Highlights from Renee’s career 27:08 - Renee’s experience being an advisory board member of Storythings 29:09 - What brands can learn from content creators 32:54 - Renee’s favorite brands to follow on social media 35:44 - How to connect with Renee  36:53 - Renee’s advice for those looking to become a social pro Resources Join the Social Pros LinkedIn community Connect with Renee on LinkedIn Visit for more insights from your favorite social media marketers.
Is your brand ready for the future? Being a future-ready brand is about more than just hopping onto the latest tech trends. In this episode, we hear about what marketers can do to keep their brands ahead of the game. We welcomed Mitch Duckler, Managing Partner at FullSurge & Bestselling Author of The Future-Ready Brand and The Indispensable Brand, to share insights he uncovered in his research. Full Episode Details Mitch Duckler, as Managing Partner of consultancy firm FullSurge, is well-versed in what brands can do to drive and accelerate growth. And a big part of growth is looking forward to the future. So how can you make your brand future-ready? When writing his recent book, The Future-Ready Brand, Mitch interviewed CMOs from Fortune 500 companies to get their perspectives on new technology, audience expectations, and how they’re preparing for the future. We hear some brilliant insights into how CMOs at some of the top brands are experimenting with technology like AI and AR, and why they’re trending cautiously right now. Mitch talks in detail about the differences in generations and how Gen Z, an important demographic for brands, prefers content that’s authentic, not polished, and brands with a clear purpose. In This Episode: 2:03 - A background on Mitch, his role, and book 3:27 - The most surprising feedback Mitch received from CMOs 5:28 - How brands are balancing using AI with maintaining brand identity 8:13 - Why brands with a clear purpose are popular with Gen Z 10:48 - How brands are pivoting due to societal changes 12:57 - How brands are targeting different generations on different platforms  15:28 - Why control has shifted to the consumer on social media 18:24 - How emerging technologies are helping brands meet their audience where they are 23:12 - What smaller brands can do with limited resources 27:14 - Mitch’s tip for anyone looking to become a marketer or social pro Resources ICUC’s 2024 State of Data-Driven Personalization report Connect with Mitch on LinkedIn Visit for more insights from your favorite social media marketers.
Why do people follow brands on social media? What prompts them to unfollow? How close are social media followers to becoming customers? These are important questions that just about every social pro has asked themselves. We can make guesses and predictions, but what does the data say? Hootsuite’s Social Media Consumer Report is full of incredibly useful data for marketers, and their Head of Content, Sarah Dawley, joins this episode to talk us through it. Full Episode Details Social media is changing all the time, and with it, consumer expectations, preferences, and behavior. Hootsuite’s latest report provides solid data answering the key questions marketers have about social media. Sarah Dawley, the Head of Content at Hootsuite, joins us in this episode to highlight the most important findings for social pros to be aware of. The data that Sarah takes us through answers key questions on why people follow and unfollow brands, the top things consumers are looking for, and how brands can tap into that. We talk about some of the more surprising findings around purchase intent, plus the not-so-surprising findings too. Sarah gives her take on AI in social content generation and how it relates to (and potentially harms) the audience’s need for authentic content. We also hear some great tips on how brands can reuse and repurpose content, Hootsuite’s fantastic method for promoting the report, and why B2B social content should never be boring. In This Episode: 2:30 - An introduction to the report 4:38 - How brands can connect with their audience 6:17 - The top thing that surprised Sarah about the data 8:05 - Why people unfollow or don’t follow brands in the first place 12:11 - How the use of AI affects authentic content 15:01 - How can teams use AI 17:33 - Why people follow brands on social media 21:17 - Advice on building an efficient content strategy 23:16 - The trick with repurposing content  24:32 - How Hootsuite promoted their latest report 27:40 - What holds B2B brands back? 30:13 - Where to find the report 31:42 - Sarah’s top tip for social pros Resources Join the Social Pros community on LinkedIn Follow Sarah on X Connect with Sarah on LinkedIn Hootsuite's Social Trends Report Visit for more insights from your favorite social media marketers.
Get ready to learn about the magic of marketing! Bennie F. Johnson, CEO of the American Marketing Association, joins the Social Pros podcast to shed light on why he believes marketing is equal parts art, science, and magic. Full Episode Details The American Marketing Association is probably an organization you’re familiar with, and in this episode, we welcomed none other than the CEO himself, Bennie F. Johnson, for a fantastic conversation. Bennie shares some background of AMA and how it supports those on the academic and practitioner side of marketing. We hear his thoughts on AI and the ethical and legal considerations that marketing pros need to know about – some of which differ by state and country. Bennie also explains why LinkedIn is the platform of choice for his personal brand and AMA. Bennie shares his advice for the future marketing leaders out there, and we chat about why marketing today doesn’t just belong in the creative realm. There’s also a science to it (with a dash of magic too). He outlines how marketing pros can communicate the value of marketing to a wider organization, the importance of taking risks, and his advice for the Social Pros community. In This Episode: 2:15 - How the American Marketing Association supports the marketing community 6:05 - Why marketers need communities more than ever 8:35 - How marketers can embrace AI 12:07 - What marketers need to know about different privacy regulations 14:20 - Balancing communication with community members 18:31 - How Bennie speaks to future marketers 21:45 - How marketers can communicate their value to a wider organization 25:53 - Why risk and curiosity are key to marketing 30:44 - Leading authentically in marketing 32:30 - Bennie’s one tip for those wanting to become a social pro Resources Join the Social Pros community on LinkedIn American Marketing Association Connect with Bennie on LinkedIn Visit for more insights from your favorite social media marketers.
In the world of podcasting, the most important element is the story you’re trying to tell. You can have all the best equipment at hand, but it’s the story that makes it. We’re getting a little meta this week with a podcast episode about podcast episodes and storytelling with Elaine Appleton Grant, CEO of Podcast Allies and Host of the Sound Judgment podcast. Full Episode Details Now, we’re no strangers to sharing great stories on this podcast. But this episode is a little different. We peek behind the curtain and look at what it takes to unravel these stories in a podcast. And it all begins with the host. The host of Sound Judgment and CEO of Podcast Allies, Elaine Appleton Grant, gives us a masterclass on how to tell a great story by asking great questions and being curious above all.  Elaine shares plenty of anecdotes from her career and the brilliant public speakers and podcasters she’s met along the way, including the former host of this very podcast, Jay Baer. In each of these stories, Elaine breaks down the key lessons she’s learned and teaches to others, including the importance of preparation, asking questions that really dig into the details, and how to be a good listener.  There’s so much to take away from this episode if you’re interested in starting a podcast or want to improve your hosting skills. But equally, there’s plenty of value if you’re in the business of telling stories on social media.  In This Episode: 2:25 - Why it’s so important to share and tell stories 4:00 - What Elaine learned from Jay Baer’s Standing Ovation podcast 5:50 - Elaine gives a breakdown of what her podcast is about 7:51 - Elaine’s background in storytelling 9:51 - How Elaine approaches getting into deeper stories on her podcast 16:34 - How framing questions the right way helps you mine for stories 22:54 - How to become a great listener 25:25 - Why curiosity is the key skill 26:29 - How looking for different perspectives can uncover multitudes of stories 33:08 - How do you start becoming an expert storyteller 37:11 - The final two questions  Resources Grab your free Social Media Audit Bundle The Sound Judgment podcast Podcast Allies Connect with Elaine on LinkedIn Follow Elaine on Instagram Visit for more insights from your favorite social media marketers.
Joseph Galbo, Social Media Specialist at the U.S. Consumer Product Safety Commission, is a certified friend of the Social Pros podcast! We’re thrilled to have him back as a third-time guest on the show to talk about his work at CPSC and his tips for making safety content fun and engaging. Full Episode Details How do you take something like product safety information and turn it into a library of fun, interesting, and entertaining content? Well, Joseph Galbo, Social Media Specialist at the U.S. Consumer Product Safety Commission, shares his secrets in this episode. We hear a rundown of what social is like at CSPC, how it’s changed since we last spoke, and Joseph’s creative approach to getting important information out there. Joseph shares stories of unique social campaigns he’s worked on, from the CPSC album drop to its Marvel-like universe of characters, including Potato the Dog, Copernicus Jackson the Cat, and Quinn the Quarantine Fox, who all share important messages with the public. Aside from talking about safety memes, Joseph chats about the importance of engagement data, evergreen content, and communicating different safety issues around the U.S. In This Episode: 3:35 - What social media is like at CPSC and what’s changed 6:25 - How CPSC strikes a balance between serious information and fun content 8:40 - Joseph explains the album drop campaign 13:50 - Taking a more creative approach to communicating with the public 15:52 - How Joseph gets creative ideas approved 19:28 - How government agencies are evolving on social 26:47 - How CPSC uses engagement data and social listening 29:34 - Joseph explains his favorite projects and why CPSC has a Marvel-like universe of characters 32:47 - Joseph asks our Social Pros hosts about following government accounts 37:08 - Why people are looking for more hopeful content on social 38:13 - Joseph’s top tip for anyone looking to become a social pro Resources Grab your free Social Media Audit Bundle  Follow the US Consumer Product Safety Commission on X  Connect with Joseph on LinkedIn Join the Social Pros community on LinkedIn Visit for more insights from your favorite social media marketers.
This episode with Fractional VP of Social Media at Social Proof Agency, Robyn Nissim, is a masterclass in social media. Hear about her journey from in-house roles to fractional work, the importance of investing in social media, and much more.  Full Episode Details This episode welcomes Robyn Nissim, who shares her journey from Head of Social at big brands such as Alo Yoga and Anastasia Beverly Hills to her current role as Fractional VP of Social Media for a variety of brands. Robyn reflects on the pivotal shift towards a digital-first approach and emphasizes the importance of adapting in the dynamic social landscape. Host Leanna Pham and guest co-host Sunny Hunt talk to Robyn about how vital it is to invest properly in social, and she highlights the percentage of online users that are influenced by brand social media—a compelling stat that shows just how important it is for brands to be engaging effectively. They talk about the value of tracking impressions, click-through rates, and cultural impact, emphasizing the need for brands to align their strategies with the digital behaviors of their target audience. The conversation also explores Robyn’s thoughts and advice on innovative influencer marketing strategies and the role of social media teams within organizations. Robyn shares her favorite structure for her social teams, advocating for cross-functional collaborations and strategic content planning. They also discuss finding the balance between leveraging trends for brand visibility and maintaining a robust content strategy grounded in brand authenticity.  In This Episode: 0:40 - Robyn expands on her current role 2:14 - What she loves about building teams 3:54 - How she approaches brands that aren’t investing in social 6:13 - Why brands need to invest in roles and responsibilities within the social team 8:42 - Robyn’s ideal social team breakdown 11:32 - How social teams can share their insights with the whole organization 13:06 - Ways small teams can get a seat at the table 15:03 - Trends Robyn is seeing in social currently 21:17 - Advice for starting an influencer program 23:35 - Robyn’s favorite activation and why 26:04 - In-house roles vs fractional roles Resources Grab your free Social Media Audit Bundle Connect with Robyn on LinkedIn Visit for more insights from your favorite social media marketers.
How does an Ivy League school manage its social media with a small team? We asked Maya Wesby, Social Media Manager at Harvard Graduate School of Education, for some insider insights into her role on this week’s Social Pros. Full Episode Details With a small social media team consisting of Maya Wesby (Social Media Manager) and a student intern, a key part of Maya’s role is wearing many different hats. While challenging, Maya’s realm of responsibility includes creating social-first content for multiple platforms, videos, editorial content for the website, and even a podcast on top of it all. Maya joins this episode of Social Pros to share her secrets to balancing it all and creating engaging content for students, alumni, faculty members, and anyone else interested in learning about the school. In this episode, we hear how Maya has become a master at prioritizing the best content to work on, how she jumps on opportunities to create new content, and where she gets inspiration from. We also hear a bit about her personal branding on LinkedIn and why she’s a big fan of the platform. In This Episode: 1:38 - Maya gives us an introduction to her role 4:13 - Who Maya’s audience is on different platforms 5:11 - The challenge of managing different brand voices across social media channels 7:07 - Balancing social-first content to build a community with the institution’s needs 8:18 - How Maya prioritizes what content to work on in a small team 10:08 - Maya’s experience with generative AI 13:06 - How Maya seeks out student events that make great social content 14:50 - The types of engagement Maya seeks out and how she manages reporting 16:45 - Maya shares some of her favorite content projects 20:26 - How to review last year’s content and take it up a notch 23:29 - Why Maya uses LinkedIn for her personal brand 27:54 - Maya’s top tip for those looking to become a social pro Resources Grab your free Social Media Audit Bundle Connect with Maya on LinkedIn Follow Harvard Graduate School of Education on X Visit for more insights from your favorite social media marketers.
HeyOrca, the uniquely named social media scheduler, is one to keep an eye on for some community-driven content inspiration. Their CEO, Joe Teo joins this episode of Social Pros to share his vision behind collaborative work, building a community, and the story behind the name HeyOrca. Full Episode Details Joe Teo is the CEO, aka “Chief Executive Orca,” at HeyOrca, a social media scheduler built to make collaboration between social teams simpler. He joins the Social Pros podcast to share his philosophy on a community-first approach to social media and advice for social pros to lean into the communities they want to build. Joe explains where the idea behind HeyOrca came from and how important it was to build a tool that makes collaboration easier within social and marketing teams. He talks about customer feedback and how that’s helped HeyOrca to evolve, optimizing video content for social, and the important question you should ask yourself before you post something. In This Episode: 2:04 - A little background on HeyOrca 4:07 - How Joe pivoted his focus to community building 8:00 - Why Joe works closely with users and uses audience feedback to evolve the platform 10:42 - How Joe stays on top of all the evolving changes in social media 14:54 - Joe shares details of his new project, the HeyOrca Podcast 18:13 - Joe explains what it’s like to work with non-profits and faith-based organizations 21:58 - Why Joe has invested more time in his personal brand  27:20 - The important question to ask yourself while building your personal brand 29:00 - Where the name HeyOrca came from 34:07 - Joe’s tip for social pros  Resources Grab your free Social Media Audit Bundle Follow HeyOrca on LinkedIn Follow HeyOrca on Instagram Follow HeyOrca on X The HeyOrca Community on Facebook Visit for more insights from your favorite social media marketers.
Social media for brands has evolved and a big driver of the shift has been the emergence of the creator economy. Audiences resonate with organic, user-generated content on a level rarely seen with other strategies. To talk more about how creators can evolve on social, we welcomed Katelyn Sorensen, the CEO of Planoly. Full Episode Details Planoly is the first social media management tool built by creators, for creators, and CEO Katelyn Sorensen shares her story on the podcast. In this episode, we hear how Planoly helps creators manage their content more effectively and how it partners with many creators to promote the tool. Katelyn is a big fan of the supportive nature of the creator economy, and Planoly’s partnership program makes it easier to connect with creators who want to tell the world how much they love Planoly. We discuss the realities of being a creator and how consistency can pay off in a field with a low barrier to entry but a huge mountain to climb to reach success. Katelyn talks a bit about the evolution of Instagram, and we swap stories on our very first Instagram posts. Thankfully, we’ve all learned a lot since those days… Katelyn also talks about why it’s a good thing that the creator community is less focused on follower counts and more on engagement – which is the real key to success on social. In This Episode: 1:33 - What is Planoly and how do creators use it? 3:23 - How the creator economy has evolved in recent years 6:20 – Katelyn talks about how earlier creators she’s worked with have evolved 8:40 – How Planoly finds great creator stories and works with the community 11:43 – Planoly AI features to help with creator burnout 16:23 - Why creators are less focused on follower counts these days 18:19 - Our very first Instagram posts and what we’ve learned since 20:07 – Katelyn’s favorite moments at Planoly 22:08 - What’s next for Planoly? 25:13 - How Katelyn balances the “always on” world with real life 28:52 - Katelyn’s advice for those looking to become a social pro  Resources Grab your free Social Media Audit Bundle Planoly Follow Katelyn on X Connect with Katelyn on LinkedIn Follow Planoly on LinkedIn Visit for more insights from your favorite social media marketers.
Are you ready to build a brand and become a creator? Then this episode of Social Pros is for you. We revisited one of our favorite episodes from 2023 with DoctorJonPaul. They are the Executive Producer of the BFF: Black, Fat, Femme Podcast, a writer, media critic, speaker, educator… and the list goes on. Hear their secrets to balancing it all while staying grounded.  Full Episode Details  It’s hard to explain everything DoctorJonPaul, Executive Producer of the BFF: Black, Fat, Femme Podcast, achieves with their content, but it’s an inspirational feat. DoctorJonPaul somehow manages to balance writing, creating, podcasting, public speaking, educating, and everything in between and has built a brand that people stop and take notice of.  We hear how they got their start on X originally but expanded to create a web of content and a strong personal brand that goes beyond just one platform. DoctorJonPaul explains why they decided to experiment with different platforms, and we hear about the origin story behind the podcast.  Creating so much content requires focus, and DoctorJonPaul shares their method for balancing it all and staying focused on what matters most. They also impart some words of wisdom on the nature of social media and why it’s important to stay true to your own brand and priorities.   In This Episode:  1:58 - How DoctorJonPaul became a creator  6:31 - Finding balance as a business owner and creator  8:05 - How to decide what to create each day  12:00 - Being intentional with self-promotion  16:09 - DoctorJonPaul’s take on the changes to Twitter/X  19:08 - The importance of branching out into different platforms  23:07 - The origin story of the BFF: Black, Fat, Femme podcast  32:58 - DoctorJonPaul’s advice for creators   Resources  Grab your free Social Media Audit Bundle  DoctorJonPaul’s website   Follow DoctorJonPaul on Twitter   Follow DoctorJonPaul on LinkedIn   Follow DoctorJonPaul on Facebook   Follow DoctorJonPaul on Instagram   Tune in to BFF: Black, Fat, Femme   Visit for more insights from your favorite social media marketers. 
Higher education may have been slower to adopt modern marketing practices and technology like AI, but higher ed marketer Bart Caylor is on a mission to change that. As President and Founder of Caylor Solutions and The Higher Ed Marketer, Bart joins the Social Pros podcast to share his lessons on the best marketing practices for higher ed.   Full Episode Details  Bart Caylor, President and Founder of Caylor Solutions and The Higher Ed Marketer, predicts a declining demand for higher ed in the future, meaning schools will face greater competition for a smaller pool of potential students. So, it’s more important than ever that higher ed invests in great marketing practices.  In this episode, Bart shares his predictions for the future of higher ed marketing, what he tries to teach institutions that have been slower to adapt to modern marketing practices, and how schools can utilize AI effectively. Bart believes that AI is often underused, but the trick is learning how to train the AI to give you the results you need.    He shares his thoughts on the importance of content creation, managing marketing budgets, and how to become an authority in the higher ed space. We also hear about his journey to create The Higher Ed Marketer podcast and his book, Chasing Mission Fit: A Marketing Guide to Fill Your Institution with Students Who Will Succeed.  In This Episode:  1:42 - Bart explains how he first entered the higher ed marketing space  3:08 - How higher ed marketing has evolved  5:12 - Bart’s predictions on its future  7:38 - How higher ed marketers can adopt AI and get better at prompting  12:11 - Bart’s favorite use cases for AI  16:28 - Why the “early adopters” are only a few months ahead of everyone else  18:23 - Bart’s thoughts on younger people getting into higher ed marketing  22:16 - Using the necessary skills to succeed in modern marketing  24:10 - Why you don’t have to market to everyone  25:34 - Where Bart finds inspiration  28:57 - Emerging trends that marketers should pay attention to  31:40 - Insights and themes in Bart’s podcast  34:09 - How marketers are making mistakes  38:00 - Bart’s top tip for those looking to become a social pro  Resources  Grab your free Social Media Audit Bundle  Connect with Bart on LinkedIn  Listen to The Higher Ed Marketer podcast  Follow Bart on Twitter  Visit for more insights from your favorite social media marketers. 
Brands and agencies are increasingly using influencers and creators to collaborate on social media content, but it’s still a brand new world for many in the social media space. Nathan Jun Poekert, Fractional Head of Social & Consultant, Founder of JUN Social, joins us on the Social Pros podcast to share his take on the current landscape of influencer marketing and collaborating with creators.   Full Episode Details   For influencers/creators and agencies to work in harmony, both sides may need to evolve in one way or another. This is one of the top takeaways from Nathan Jun Poekert, Fractional Head of Social & Consultant, Founder of JUN Social, in this episode of Social Pros.   As someone who’s collaborated with creators many times, Nathan shares his experiences and why he always prefers to work with creators who treat their work like a business, not just a creative venture. He gives his thoughts on influencer pay, how to attribute success the right way, and why timeliness is the golden ticket to great social content.  Nathan’s mic drop moment in this episode is around the approval process when it comes to bringing new ideas to clients and getting them out there. He says that social pros need to work fast to jump on trends, but sometimes agencies make this tough with long-winded approval processes.   In This Episode:  1:24 - Nathan’s perspective on working with influencers   4:28 - Why attributing success is so important when working with influencers   7:55 - Why creators who treat their work like a business are the most successful  10:40 - The growing pains of the creator industry   16:39 - Why Nathan believes social agencies need to evolve  22:09 - Why social agencies need to move fast and what’s stopping them  28:22 - The importance of giving social pros the freedom to enact ideas  30:51 - What a Chief Social Officer role could look like   34:10 - Why consistency both on social and the buying experience is key  35:58 - Who will be the first big company to make a CSO role?  39:48 - Nathan’s top tip for those looking to become a social pro  Resources  Grab your free Social Media Audit Bundle  Connect with Nathan on LinkedIn Visit for more insights from your favorite social media marketers. 
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