Speaking to Influence

In this episode, Dr. Laura Sicola interviews Angelo J Valletta, CEO of Ben Franklin Technology Partners, about leadership communication and taking risks. They discuss the importance of concise communication, the challenges of being an expert in a specific field, and the need for empathy and servant leadership. Angelo shares a personal story about dealing with a toxic team member and the lessons he learned from that experience. He also talks about taking a big risk in his career and how he communicated that decision to key stakeholders. In this conversation, Angelo J. Valletta discusses the risks he took in his career and the importance of understanding the core drivers of revenue in an organization. He shares his experience in advocating for mobile banking and the challenges of persuading others to invest in new technology. Angelo also emphasizes the value of empathy in communication and the importance of storytelling to effectively convey messages. He challenges listeners to practice empathy and find ways to help others within their organizations. Angelo also shares his journey of developing concise storytelling skills and the impact of having mentors in his career. In this episode you will learn: Master your subject to communicate complex ideas simply and concisely. Listen more than you speak to engage your audience effectively. Empathy and servant leadership are crucial for building a cohesive and successful team. Dealing with toxic team members requires addressing the issue directly and setting clear boundaries. Taking risks in your career can lead to growth and new opportunities, but it's important to communicate your decisions to key stakeholders. Understanding the core drivers of revenue in an organization is crucial for success. Advocating for new technology and innovation may require persuading others to invest in the future rather than focusing solely on immediate revenue. Empathy is a powerful communication skill that can help build relationships and drive success. Storytelling is an effective way to convey messages and engage others. Having mentors can greatly impact your personal and professional development.   About Angelo J. Valletta Angelo has close to forty years of progressively responsible managerial experience in diverse industries with companies ranging in size from small consultants to multi-national firms. He has a proven track record of developing and building effective internal and outsourced distributed teams and is a turn-around specialist in operations and customer service. He has held multiple board-level leadership roles and had his book “7 Rs of Leadership and Life” recently published by Newman Springs. Angelo currently serves as President and CEO for the Ben Franklin Technology Partners of Northeastern Pennsylvania. Prior to joining Ben Franklin Northeast, he served in several executive leadership roles at FISGlobal, one of the largest FinTech’s in the world; President and CEO of an independent Community Foundation; Senior Vice President and Chief Bank Operations and Information Officer at Sun National Bank; and Philadelphia Market Chief Information Officer at PNCBank. Angelo earned his undergraduate degree in Computer Science from Temple University and his MBA from Philadelphia University. He serves on several non-profit boards and mentors students at a number of fine universities.  You can connect with Angelo J. Valletta in the following ways: LinkedIn: https://www.linkedin.com/in/aundrea-mitchell-06746370/  “7 Rs of Leadership and Life” book: https://www.newmansprings.com/release/?book=7rs-of-leadership-and-life Ben Franklin Technology Partners: https://benfranklin.org/ You can connect with Dr. Laura Sicola in the following ways: LinkedIn: https://www.linkedin.com/in/drlaurasicola LinkedIn Business Page: https://www.linkedin.com/company/laurasicola-inc YouTube: https://www.youtube.com/@LauraSicolainc Facebook: Dr. Laura Sicola Twitter: @LauraSicola Instagram: @drlaurasicola Website: https://laurasicola.com Laura’s Online Course: virtualinfluence.today See omnystudio.com/listener for privacy information.See omnystudio.com/listener for privacy information.

In this episode of Speaking to Influence, Dr. Laura Sicola interviews Aundrea Mitchell, president of Customer Contact Services. Aundrea shares her experiences of handling a major error, turning a crisis into trust. Hear how she faced the challenge head-on, communicated transparently, and built trust through teamwork and honesty. It’s a testament to the strength of partnership and the importance of owning up to mistakes. 💪✨ In this episode you will learn: Understanding your audience is crucial for effective communication. Tailoring your approach can lead to better results. Mistakes are opportunities for growth and building trust. Advocating for others can help unlock their potential. Self-awareness is key to improving communication skills. Simplicity can often lead to better solutions. Personality assessments can enhance team dynamics. Leaders should help find the right roles for their team members. Developing tact can improve interpersonal relationships. About Aundrea Mitchell Aundrea Mitchell is the President of CCS (Customer Contact Services), headquartered in Minnetonka, Minnesota, a Minneapolis suburb. Before assuming her role as President in May 2020, she served as the company’s Director of Operations from July 2012 to May 2020. During that time she played a key role in the successful integration of several timely acquisitions, and the diversification of the CCS line of services from primarily telephone answering to a full suite of BPO (business process outsourcing) services. Under her leadership, CCS passed 20 million client contacts and achieved a 98% first call resolution rate, placing it among the industry’s best. You can connect with Aundrea Mitchell in the following ways: LinkedIn: https://www.linkedin.com/in/aundrea-mitchell-06746370/ Customer Contact Services website: https://www.yourccsteam.com/   You can connect with Dr. Laura Sicola in the following ways: LinkedIn: https://www.linkedin.com/in/drlaurasicola LinkedIn Business Page: https://www.linkedin.com/company/laurasicola-inc YouTube: https://www.youtube.com/@LauraSicolainc Facebook: Dr. Laura Sicola Twitter: @LauraSicola Instagram: @drlaurasicola Website: https://laurasicola.com Laura’s Online Course: virtualinfluence.today See omnystudio.com/listener for privacy information.  See omnystudio.com/listener for privacy information.

Dr. Sarah Combs, CEO of University Area Community Development Corporation, shares her insights on the importance of active listening and recounts a personal experience where she failed to fully listen to a direct report, leading to a strained relationship. Dr. Combs also discusses the significance of engaging the community and seeking their input before making decisions. She shares a story about a project where she had to pivot from building housing to creating a park based on community feedback. She highlights the importance of humility and being willing to admit mistakes as a leader. In this episode, you will learn: How important active listening is Engaging the community and seeking their input before making decisions is essential for effective leadership. Humility is important for leaders to admit mistakes and be willing to change course when necessary. Learning from personal experiences and mistakes can lead to valuable lessons that can be shared with others to help them become better leaders. Focus on solutions and progress rather than dwelling on problems. Complimenting others can have a positive impact and increase influence. Speaking up as the lone voice of dissent or disagreement is important, especially in planning efforts. About Dr. Sarah Combs As the Executive Director and CEO of University Area CDC, Dr. Sarah leads a community development corporation that empowers and supports residents in one of the most underserved areas in Tampa, Florida. With a doctorate in business administration, she applies strategic thinking and innovative solutions to address the complex challenges of poverty, crime, health, housing and education in our community.Dr. Sarah has 14 years of experience in this role, and she is also a published author and a courtesy assistant professor at the University of South Florida Muma College of Business. She has developed and implemented multiple programs and services that have improved the quality of life, well-being, and self-sufficiency of thousands of families and individuals. She has also forged strong partnerships with local and national stakeholders, secured significant funding and grants, and enhanced the visibility and reputation of her organization. Dr. Sarah's mission is to create a vibrant and sustainable community where everyone can thrive and belong. You can connect with Dr. Sarah Combs in the following ways: LinkedIn: https://www.linkedin.com/in/sarahkcombs/ University Area CDC website: https://www.uacdc.org/   You can connect with Dr. Laura Sicola in the following ways: LinkedIn: https://www.linkedin.com/in/drlaurasicola LinkedIn Business Page: https://www.linkedin.com/company/laurasicola-inc YouTube: https://www.youtube.com/@LauraSicolainc Facebook: Dr. Laura Sicola Twitter: @LauraSicola Instagram: @drlaurasicola Website: https://laurasicola.com Laura’s Online Course: virtualinfluence.today See omnystudio.com/listener for privacy information.See omnystudio.com/listener for privacy information.

In this episode, Dr. Laura Sicola interviews Misty Davis, the Chief Marketing Officer of Circana. They discuss the importance of authenticity in communication, the value of understanding different personality types, and the power of going to bat for others. Misty shares her experiences of taking risks, delivering hard news, and finding humor in everyday situations. The conversation highlights the significance of acknowledging and celebrating the achievements of others. In this episode you will learn: Authenticity is key in effective communication. Understanding different personality types can improve communication and collaboration. Taking risks can lead to personal and professional growth. Delivering hard news requires finesse and empathy. Finding humor in everyday situations can lighten the mood and humanize conversations. Acknowledging and celebrating the achievements of others is important for building a positive and supportive work environment. About Misty Davis As Chief Marketing Officer at Circana, Misty Davis drives multiple marketing and sales initiatives to align with the company’s growth strategies, with the goal of accelerating demand, awareness, and ecosystem growth. She leads the continuous evolution of corporate messaging, positioning, and execution of the company’s narrative in key marketing assets, including digital presentations, campaigns, events, demos, sales enablement, and strategic communications. Davis is laser-focused on pipeline generation, ensuring the company communicates the right message at the right time and in the right place to all target audiences. She supports the company’s brand to employees and the community, as well as manages internal communications and industry relations efforts. Previously, Davis had a 16-plus year career at Google, where she held several positions, the most recent of which was Director, Global Client and Agency Solutions, Consumer Packaged Goods, Consumer Health, and Tech. She began her career at Google working across U.S. teams, then in various markets throughout APAC in 2011, which catapulted her into the previous decade of global leadership opportunities. She is a thought leader and trusted confidant to her colleagues and a well-respected consultant with expertise in her field with clients.   You can connect with Misty in the following ways: LinkedIn: https://www.linkedin.com/in/mistymuscatel/ Circana website: https://www.circana.com/   You can connect with Dr. Laura Sicola in the following ways: LinkedIn: https://www.linkedin.com/in/drlaurasicola LinkedIn Business Page: https://www.linkedin.com/company/laurasicola-inc YouTube: https://www.youtube.com/@LauraSicolainc Facebook: Dr. Laura Sicola Twitter: @LauraSicola Instagram: @drlaurasicola Website: https://laurasicola.com Laura’s Online Course: virtualinfluence.today See omnystudio.com/listener for privacy information.See omnystudio.com/listener for privacy information.

In this conversation, Liz Ross, CEO of Shift Paradigm, discusses the importance of transparency within a framework in leadership communication. She shares a personal experience where lack of transparency caused disruption and unrest within her organization. Liz emphasizes the need for leaders to communicate the big rocks and immovable objects in a business, while acknowledging that there may still be uncertainties. She also highlights the value of having opposing force personalities in a team to challenge and push against strengths and weaknesses. In this episode you’ll learn: Transparency within a framework is crucial in leadership communication to address uncertainties and prevent disruption. Leaders should communicate the big rocks and immovable objects in a business, while acknowledging that there may still be uncertainties. Having opposing force personalities in a team can lead to better decision-making and growth. Having a point of view and being willing to disagree is essential for effective communication and growth. Having a point of view and expressing it is crucial for effective communication and influence. The difference between disagreement and resistance. Why her philosophy is “never look backwards“ How to decide when to push an issue How she had to redirect on a $300 million campaign Advocating for others and building a team that complements your strengths is essential for success. About Liz Liz Ross is the President and CEO of Shift Paradigm and brings more than 26 years of experience leading some of the world’s most progressive and fastest-growing agencies. She is passionate about challenging the norm and inspiring marketers to be early adopters of innovative ideas and technology. As a dynamic leader accustomed to navigating today’s complex marketing world, Liz has pioneered brand-consumer relationships for clients such as General Motors, Delta, HP, General Electric, United Health Group, Michelin, Citibank, IBM, Clorox, Cox Communications, Hillshire Brands, Visa and Pepsi-Cola, to name a few.   You can connect with Liz Ross in the following ways: Shift Paradigm Website: https://www.shiftparadigm.com LinkedIn: https://www.linkedin.com/in/elizabethross/   You can connect with Dr. Laura Sicola in the following ways: LinkedIn: https://www.linkedin.com/in/drlaurasicola LinkedIn Business Page: https://www.linkedin.com/company/laurasicola-inc YouTube: https://www.youtube.com/c/VocalImpactProductions Facebook: Dr. Laura Sicola Twitter: @LauraSicola Instagram: @drlaurasicola Website: https://laurasicola.com Laura’s Online Course: virtualinfluence.today See omnystudio.com/listener for privacy information.See omnystudio.com/listener for privacy information.

In this episode, Dr. Laura Sicola interviews Kate McQuade, the Vice President of Marketing at P360, a life sciences SaaS company. They discuss the importance of collaboration in leadership communication and the benefits of asking for help. Kate shares a missed opportunity where she didn't speak up and the lessons she learned from it. They also talk about taking risks in marketing and the importance of combining digital and physical outreach. In this conversation, Kate McQuade discusses her approach to risk-taking in marketing, the importance of delegation, and the dynamics of team collaboration. In this episode you will learn: Why collaboration is a crucial aspect of leadership communication. Asking for help can lead to better decision-making and empower the team. Missed opportunities can occur when you don't speak up or advocate for your ideas. Taking risks in marketing, such as combining digital and physical outreach, can yield positive results. Follow-up and proactive communication are essential to ensure ideas are considered and implemented. Laying out the cost, timeline, resources, and expected results can make new initiatives seem more manageable and increase stakeholder buy-in. Delegation is a valuable skill that can lead to more efficient use of time and leverage the expertise of team members. Speaking up and dissenting, even as the lone voice, can lead to better outcomes and the exploration of alternative ideas. Updating your resume with future goals in mind can help set a clear vision and guide your career path. The dynamics of a team and effective collaboration are crucial for achieving success in projects and goals. Being adaptable and able to laugh at oneself is important in navigating unexpected situations and maintaining a positive attitude.   About Kate Experienced technology-savvy executive adept at navigating dynamic regulatory and reimbursement landscapes. Trusted advisor to senior leadership, providing strategic insights to gain a competitive edge in swiftly changing market dynamics. Enthusiastic about assisting clients in devising and executing impactful solutions that yield tangible results. Possess a well-rounded background having worked on both vendor and client fronts, supported by an extensive network of valuable connections.   You can connect with Kate McQuade in the following ways: P360 Website: https://www.p360.com LinkedIn: https://www.linkedin.com/in/katemcquade/   You can connect with Dr. Laura Sicola in the following ways: LinkedIn: https://www.linkedin.com/in/drlaurasicola LinkedIn Business Page: https://www.linkedin.com/company/laurasicola-inc YouTube: https://www.youtube.com/c/VocalImpactProductions Facebook: Dr. Laura Sicola Twitter: @LauraSicola Instagram: @drlaurasicola Website: https://laurasicola.com Laura’s Online Course: virtualinfluence.today See omnystudio.com/listener for privacy information.See omnystudio.com/listener for privacy information.

Reed Phillips, CEO of Oaklins De Silva and Phillips, shares insights on leadership communication and lessons learned from his career in investment banking. He emphasizes the importance of transparency in communication and the negative consequences of being secretive with employees. Reed also discusses a time when he made a wrong hiring decision and had to let someone go, highlighting the importance of admitting mistakes and seeking input from others. He shares his experience as an investment banker and offers advice on building influence and overcoming communication challenges. Reed suggests seeking feedback from industry colleagues and friends to assess one's abilities and areas for improvement. The conversation also touches on the importance of initiating conversations, developing storytelling skills, and simplifying complex concepts for clients. In this episode you will learn: Transparency in communication is essential for building trust and fostering a positive work environment. Admitting mistakes and seeking input from others can lead to better decision-making and problem-solving. Negotiation is a valuable skill that can help find win-win solutions and avoid missed opportunities. Being open to new opportunities and exploring alternatives can lead to personal and professional growth. Approach negotiations as win-win situations to find mutually beneficial solutions. Seek feedback from industry colleagues and friends to assess your abilities and areas for improvement. Initiate conversations and find common ground to build relationships and influence. Develop storytelling skills to engage and connect with others. Simplify complex concepts to make them more accessible and understandable for clients. About Reed With over 29 years of experience as a CEO and co-founder of Oaklins DeSilva+Phillips, Reed has successfully built and led one of the world's premier investment banking firms focused on the media, marketing, information and technology sectors. He has also expanded their global presence as the chairman and president of Oaklins International, which has 850 investment bankers in 45 countries.   You can connect with Reed in the following way: Website: https://www.oaklins.com/dp/en/ LinkedIn: https://www.linkedin.com/in/phillipsreed/ You can connect with Dr. Laura Sicola in the following ways: LinkedIn: https://www.linkedin.com/in/drlaurasicola LinkedIn Business Page: https://www.linkedin.com/company/laurasicola-inc YouTube: https://www.youtube.com/@LauraSicolainc Facebook: Dr. Laura Sicola Twitter: @LauraSicola Instagram: @drlaurasicola Website: https://laurasicola.com Laura’s Online Course: virtualinfluence.today See omnystudio.com/listener for privacy information.          See omnystudio.com/listener for privacy information.

In this episode, Dr. Laura Sicola interviews Richard Blank, the CEO of Costa Rica's Call Center, about the importance of communication skills and influence in the business world. They discuss the value of soft skills, such as foreign language proficiency, and the need to recognize and leverage one's unique talents. Richard challenges listeners to improve their voicemail messages and congruence between their audio and visual presence. They also talk about the importance of giving people a personalized outbound voicemail message and the impact it has on the impression they leave. He emphasizes the importance of trust, faith, and having a sense of humor in building relationships and achieving success. In this episode you will learn: Character during chaos is an important leadership trait. Promote individuals based on their strengths and redirect them to roles where they can excel. Express appreciation and acknowledge the contributions of team members. Take calculated risks and communicate with stakeholders about challenges and unique aspects of the business. Soft skills, including foreign language proficiency, are valuable and marketable skills in the business world. Recognize and leverage your unique talents and skills, and don't downplay their importance. Improve your voicemail message and ensure congruence between your audio and visual presence. Give a personalized outbound voicemail message to make a positive impression. Be the lone voice of dissent when necessary and advocate for others. About Richard Blank At 27 years old, Richard relocated to Costa Rica to train employees for one of the larger call centers in San Jose. He has trained over 10 000 bilingual telemarketers over two decades. Richard has the largest collection of restored American Pinball machines and antique Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.   You can connect with Richard in the following way: Website: https://costaricascallcenter.com Facebook: https://www.facebook.com/groups/businessprocessoutsourcingcallcenter YouTube: https://www.youtube.com/channel/UC9ST99AEp7COEWS4q4VUw4Q LinkedIn: https://www.linkedin.com/in/costaricascallcenter/ You can connect with Dr. Laura Sicola in the following ways: LinkedIn: https://www.linkedin.com/in/drlaurasicola LinkedIn Business Page: https://www.linkedin.com/company/laurasicola-inc YouTube: https://www.youtube.com/@LauraSicolainc Facebook: Dr. Laura Sicola Twitter: @LauraSicola Instagram: @drlaurasicola Website: https://laurasicola.com Laura’s Online Course: virtualinfluence.today See omnystudio.com/listener for privacy information.See omnystudio.com/listener for privacy information.

In this episode, Dr. Laura Sicola interviews Ekaterina (Katie) Curry, the Managing Director of Millennial Specialty Insurance. They discuss various topics related to communication and leadership, including the importance of precision in word choice, the need to be a translator between the C-suite and the team, the power of timing in communication, and the challenge of explaining things to teenage kids. Katie also shares her experience of going to bat for someone on her team and the lessons she learned from it. In this episode you will learn: Precision in word choice is crucial to avoid misinterpretation and potential problems. Being a translator between the C-suite and the team is an important leadership skill. Timing plays a significant role in effective communication. Explaining things to teenage kids can be challenging, but building a strong relationship and providing guidance can help. About Katie: Ms. Ekaterina (“Katie”) Curry is a global business & operations leader with deep expertise in financial services and insurance. She currently leads Operations, Quality, Process improvement and Agency teams at Millennial Specialty insurance multifamily. 2x Fortune 500 leader, she has led colleagues on 5 continents through transformation and rapid growth. Katie transitioned from Financial Services to insurance at the end of 2022 and is focused on bringing best practices to the insurance industry. Katie is originally from Bulgaria but has lived and worked in the U.S. for over 20 years. She holds an MBA in Finance and Entrepreneurship from Yale University. She is a frequent industry speaker and author on operations,leadership, and working with Gen Z and Millennial colleagues. When she is not working, you might find Katie hiking with her husband, kids and their dog Flynn. You can connect with Katie in the following way: LinkedIn: https://www.linkedin.com/in/ekaterinacurry/ You can connect with Dr. Laura Sicola in the following ways: LinkedIn: https://www.linkedin.com/in/drlaurasicola LinkedIn Business Page: https://www.linkedin.com/company/laurasicola-inc YouTube: https://www.youtube.com/@LauraSicolainc Facebook: Dr. Laura Sicola Twitter: @LauraSicola Instagram: @drlaurasicola Website: https://laurasicola.com Laura’s Online Course: virtualinfluence.today See omnystudio.com/listener for privacy information.See omnystudio.com/listener for privacy information.

In this episode, Dr. Laura Sicola discusses the importance of crafting a clear and compelling elevator pitch. She deconstructs several examples of effective elevator pitches and highlights the key elements that make them powerful. She emphasizes the need for simplicity, relatability, and passion in delivering an elevator pitch. She also invites listeners to join her for an event where they can practice and improve their own elevator pitches. In this episode you will learn: Crafting a clear and compelling elevator pitch is essential for effectively communicating one's value proposition. An elevator pitch should be simple, relatable, and value-driven. It is important to show passion and enthusiasm when delivering an elevator pitch. An elevator pitch is an invitation to a longer conversation and should pique the listener's interest. Practice and feedback are crucial for refining and improving an elevator pitch.   You can connect with Dr. Laura Sicola in the following ways: LinkedIn: https://www.linkedin.com/in/drlaurasicola LinkedIn Business Page: https://www.linkedin.com/company/laurasicola-inc YouTube: https://www.youtube.com/@LauraSicolainc Facebook: Dr. Laura Sicola Twitter: @LauraSicola Instagram: @drlaurasicola Website: https://laurasicola.com Laura’s Online Course: virtualinfluence.today See omnystudio.com/listener for privacy information.See omnystudio.com/listener for privacy information.

In this episode, Dr. Laura Sicola interviews Patrick Lencioni, author of The Five Dysfunctions of a Team and The Six Types of Working Genius. They discuss the importance of trust, vulnerability, and conflict in teams, as well as the six types of working genius. Patrick shares personal experiences and insights, providing valuable advice for effective communication and leadership. The conversation explores the five dysfunctions of a team, emphasizing the importance of trust, healthy conflict, commitment, accountability, and attention to results. It also delves into the significance of effective communication, vulnerability, and understanding individual working genius. Pat also shares insights on team dynamics, leadership, and the impact of dysfunctional behaviors on organizational success. In this episode you will learn: Trust and vulnerability are essential for effective team communication and collaboration. Conflict avoidance can hinder team progress and innovation. Constructive conflict is necessary for growth and improvement. Understanding the six types of working genius can help individuals and teams leverage their strengths and work together more effectively. Trust is the foundation of effective teamwork, and without it, healthy conflict and commitment cannot thrive. Healthy conflict is necessary for teams to address issues openly and make decisions that everyone can commit to. Lack of commitment leads to passive agreement, which results in a lack of accountability and inattention to results. Avoidance of accountability hinders team performance and requires peers to hold each other accountable for behaviors and commitments. Inattention to results occurs when individuals prioritize their department's success over the collective success of the organization, leading to dysfunctional team dynamics.   About Patrick: Pat is one of the founders of The Table Group and is the pioneer of the organizational health movement. He is the author of 13 books, which have sold over 9 million copies and have been translated into more than 30 languages. As President of The Table Group, Pat spends his time speaking and writing about leadership, teamwork, and organizational health, and consulting with executives and their teams. After more than twenty years in print, his classic book, The Five Dysfunctions of a Team, remains a fixture on national best-seller lists. His most recent book, The Six Types of Working Genius, was released in September 2022. He is also the host of the popular business podcast, "At The Table with Patrick Lencioni".   You can connect with Patrick Lencioni in the following ways: Websites: https://workinggenius.com/ https://www.tablegroup.com/ Linktree: https://linktr.ee/working_genius LinkedIn: https://www.linkedin.com/in/patrick-lencioni-orghealth/ Read The 6 Types of Working Genius: https://www.amazon.com/dp/1637743297 Read The 5 Dysfunctions of a Team: https://www.amazon.com/Five-Dysfunctions-Team-Leadership-Fable/dp/0787960756   You can connect with Dr. Laura Sicola in the following ways: LinkedIn: https://www.linkedin.com/in/drlaurasicola LinkedIn Business Page: https://www.linkedin.com/company/laurasicola-inc YouTube: https://www.youtube.com/c/VocalImpactProductions Facebook: Dr. Laura Sicola Twitter: @LauraSicola Instagram: @drlaurasicola Website: https://laurasicola.com Laura’s Online Course: virtualinfluence.today See omnystudio.com/listener for privacy information.See omnystudio.com/listener for privacy information.

In this episode, Dr. Laura Sicola interviews Jeff Orlando, the Chief Learning Officer for Bristol Myers Squibb, about leadership communication. They discuss the importance of simplifying complex concepts and using the rule of three to convey messages effectively. Jeff shares a story about missing an opportunity because he held back and waited for more support, instead of moving forward with a smaller group of influential leaders. They also discuss the value of engaging in conversations with senior leaders and asking them what they want to hear. In this episode you will learn: The importance of influence in leadership and how to effectively communicate decisions to key stakeholders The value of seeking advice from influential individuals and using them as sounding boards. The power of storytelling and using data to support your message. Taking risks and successfully managing change by setting expectations and mitigating potential issues. About Jeff: Jeff is Chief Learning Officer at Bristol Myers Squibb (BMS), overseeing the company’s learning and leadership strategy and execution. Jeff believes we have a special responsibility in the healthcare sector to stay on the cutting-edge – our skills, capabilities and performance directly translate to the medicines and therapies we deliver for our patients. Prior to BMS, Jeff led learning, organization development and talent teams at Medtronic and Deloitte. At Medtronic, Jeff led learning and development evolution and supported the company’s multi-year culture change journey. At Deloitte, Jeff oversaw various functions including executive development, leadership development and performance management and related talent practices. Earlier in his career, Jeff advised Fortune 100 companies in the pharmaceutical and entertainment sector on human capital matters. Jeff has a M.A. in Social-Organizational Psychology from Columbia University, and a B.A. in Psychology and French from Susquehanna University, where he served as a Presidential Fellow and was a member of the Honors program. Jeff regularly speaks on topics related to talent, learning and innovation – having shared the stage with leading academics, NFL coaches and prominent educators. Jeff’s work has also been featured in publications such as People & Strategy and Harvard Business Review. Jeff’s professional affiliations include the Society for Industrial-Organizational Psychology (SIOP). Jeff is engaged in community service, having recently served on the board of Heights Philadelphia, a leading non-profit focused on college success, economic mobility and workforce success. Jeff lives in the Philadelphia area with his wife and two school-aged daughters.   You can connect with Jeff in the following ways: BMS Website: https://www.bms.com/ LinkedIn: https://www.linkedin.com/in/jeffreyworlando/   You can connect with Dr. Laura Sicola in the following ways: LinkedIn: https://www.linkedin.com/in/drlaurasicola LinkedIn Business Page: https://www.linkedin.com/company/laurasicola-inc YouTube: https://www.youtube.com/@LauraSicolainc Facebook: Dr. Laura Sicola Twitter: @LauraSicola Instagram: @drlaurasicola Website: https://laurasicola.com Laura’s Online Course: virtualinfluence.today See omnystudio.com/listener for privacy information.See omnystudio.com/listener for privacy information.

Martha Sharkey, founder and CEO of Today Is a Good Day, shares her experience in nonprofit leadership and the mission of her organization to provide support for families who have experienced the Neonatal Intensive Care Unit (NICU). She discusses the inspiration behind the organization's name and the importance of celebrating the good moments in the NICU journey. Martha also talks about the leadership communication lessons she has learned, including empowering her team members to take the lead and solve problems, and the challenge of asking for financial support. She reflects on missed opportunities and the importance of hiring additional staff to support the organization's growth. Martha shares her experiences with taking risks and making big decisions in her organization. She discusses the importance of acknowledging others who are going through difficult times and shares a personal challenge for listeners to reach out to someone in their network who may be struggling. Martha also talks about the skill of thinking on the spot and distilling information into soundbites for media interviews. Finally, Martha discusses the importance of acknowledging others and the power of a simple message of support.   In this episode you will learn: How Martha empowered team members to take the lead and solve problems. Why asking for financial support is essential for the sustainability of nonprofit organizations. How hiring additional staff can support the growth and expansion of an organization. Acknowledging others who are going through difficult times is important and can make a significant impact. Short, concise communication can be powerful and effective in various contexts. A simple message of support and acknowledgement can mean a lot to someone who is struggling. Mentioned in the Episode: “Turnover is Vanity, Profit is Sanity: 9 ½ Steps for Improving Your Profits and Cashflow” – Book by Dan Bradbury “Breeding Gazelles: Fast Growth Strategies for Your Business” – Book by Dan Bradbury About Martha: Martha Sharkey is the Founder & CEO of Today is a Good Day, a non-profit providing personal and financial support for families who experience the Neonatal Intensive Care Unit (NICU). Martha and her husband, Paul, founded Today is a Good Day in honor of their daughter, Claire, and in memory of their daughter, Mary. They welcomed their identical twin girls at just 23 weeks and 5 days on November 14, 2010. Mary was with them only two weeks before passing away. Claire beat incredible odds and came home after 103 days in the NICU at Jefferson Abington Hospital. Following their extended stay in the Neonatal Intensive Care Unit (NICU), the Sharkeys recognized a gap in care for parents and families navigating the NICU journey. They founded Today is a Good Day to fill that gap to support families. Martha has led the effort to advance the mission of Today is a Good Day expanding its reach to 29 hospitals and organizational partners in seven states over the past ten years. Programming for hospital partners includes care packages for families, Navigate the NICU Sessions with current families navigating the NICU journey, Vital Needs Support grant programs for families in need, a podcast, Advocacy resources, and an online community of support. In addition to programs within the hospitals, Today is a Good Day sends care packages upon request across the country and internationally. Prior to focusing fully on advancing the mission of Today is a Good Day, Martha served in several non-profit leadership roles, including Executive Director of the Chestnut Hill Business District and Assistant Director of Corporate Sponsorship for The Franklin Institute. She has received several awards for her non-profit work, including Parent of the Year by Main Line Parent Magazine and the Distinguished Community Service Award from the Glenside Inter-Service Clubs. You can connect with Martha in the following ways: Web: https://www.todayisagoodday.org/ Instagram: @nicutoday Facebook: https://www.facebook.com/nicutoday LinkedIn: https://www.linkedin.com/company/nicutoday/?viewAsMember=true You can connect with Dr. Laura Sicola in the following ways: LinkedIn: https://www.linkedin.com/in/drlaurasicola LinkedIn Business Page: https://www.linkedin.com/company/laurasicola-inc YouTube: https://www.youtube.com/@LauraSicolainc Facebook: Dr. Laura Sicola Twitter: @LauraSicola Instagram: @drlaurasicola Website: https://laurasicola.com Laura’s Online Course: virtualinfluence.today See omnystudio.com/listener for privacy information.See omnystudio.com/listener for privacy information.

In this episode, Dr. Laura Sicola discusses the importance of measuring and improving executive presence and leadership communication. She introduces a simple tool that assesses 10 core communication contexts and competencies that are essential for a leader's brand. The tool measures confidence and effectiveness in areas such as public speaking, storytelling, charisma, reading the room, nonverbal communication, diplomacy, inspiring others, networking, handling impromptu speaking situations, and reflecting the company's brand. Take the assessment and find out how to join a live group call to debrief your scores and receive guidance on developing your communication and influence skills. In thie episode, you will learn: Why measuring executive presence and leadership communication is important for improvement. How to access a simple tool that assesses 10 core communication contexts and competencies. Mentioned in the Episode: Take the Quiz You can connect with Dr. Laura Sicola in the following ways: LinkedIn: https://www.linkedin.com/in/drlaurasicola LinkedIn Business Page: https://www.linkedin.com/company/laurasicola-inc YouTube: https://www.youtube.com/c/VocalImpactProductions Facebook: Dr. Laura Sicola Twitter: @LauraSicola Instagram: @drlaurasicola Website: https://laurasicola.com Laura’s Online Course: virtualinfluence.today   See omnystudio.com/listener for privacy information.See omnystudio.com/listener for privacy information.

In this episode, Jane Boulware, author of Worthy: From Cornfields to Corner Office of Microsoft, shares her journey from rural Iowa to becoming a top executive at Microsoft. She emphasizes the importance of overcoming self-doubt and claiming one's worth. Boulware discusses the need to adapt communication styles to connect with different audiences while staying authentic. She also highlights the difference between managing and leading, emphasizing the importance of inspiring and motivating others. Boulware shares her experiences of being dismissed and how she used the word 'yet' to fuel her determination. She encourages others to never give up and to keep pushing forward. In this conversation, Jane Boulware discusses various challenges and strategies related to leadership and personal growth. She addresses the issue of dealing with toxic individuals in the workplace, emphasizing the importance of recognizing and removing toxic behavior. Boulware also explores the difference between feeling afraid and being good enough, highlighting the need to embrace fear as a catalyst for growth. Additionally, she shares insights from her experience at Microsoft, where she learned the value of leadership and collaboration. Boulware concludes by discussing the relevance of the Gottman Institute's four horsemen of the apocalypse in both personal and professional relationships. In this episode you will learn: Overcoming self-doubt and claiming one's worth is essential for success. Adapting communication styles to connect with different audiences while staying authentic is crucial. Leadership involves inspiring and motivating others, while management focuses on tasks and deadlines. Using the word 'yet' can fuel determination and help overcome obstacles. Never giving up and pushing forward is key to achieving goals. Recognize and remove toxic behavior in the workplace. Embrace fear as a catalyst for growth. Focus on collaboration and leveraging the strengths of team members. Celebrate successes and recognize personal worth. Apply relationship-building strategies to both personal and professional contexts. About Jane: Jane is an inspiring and dynamic catalyst for change whose stories, humor and honesty empowers all to rethink what’s possible. From the cornfields of rural Iowa, Jane Boulware defied expectations to build billion-dollar businesses, lead the US’s largest merger and rise to top Microsoft executive. Jane’s unconventional career and approach blazed a trail for many. “My failures and success show worth isn’t defined by what you have or have not, but by what you make, claim, and give of what you got.” All proceeds from her book Worthy go to Boys & Girls Clubs scholarships.   You can connect with Jane Boulware in the following ways: Website: www.Janeboulware.com Book: Worthy: From Cornfields to Corner Office of Microsoft, Stories of Overcoming Facebook: https://www.facebook.com/profile.php?id=61554463565081 Instagram: https://www.instagram.com/janeboulware4/ LinkedIn: https://www.linkedin.com/company/janeboulware/   You can connect with Dr. Laura Sicola in the following ways: LinkedIn: https://www.linkedin.com/in/drlaurasicola LinkedIn Business Page: https://www.linkedin.com/company/laurasicola-inc YouTube: https://www.youtube.com/c/VocalImpactProductions Facebook: Dr. Laura Sicola Twitter: @LauraSicola Instagram: @drlaurasicola Website: https://laurasicola.com Laura’s Online Course: virtualinfluence.today   See omnystudio.com/listener for privacy information.See omnystudio.com/listener for privacy information.

In this episode, Dr. Laura Sicola interviews Jeff Wetzler, co-founder and co-CEO of Transcend, a nonprofit organization dedicated to transforming education. They discuss the need for education reform and the challenges of communication in leadership. Wetzler emphasizes the importance of listening and creating a safe space for open communication. He also highlights the power of curiosity and asking questions to learn from others. The conversation concludes with a listener challenge to practice no BS listening. Overall, the episode explores the role of effective communication in driving educational innovation and leadership success. In this episode you will learn: Schools need to be reinvented to meet the changing needs of students in the 21st century. Effective communication requires active listening and creating a safe space for open dialogue. Curiosity and asking questions are essential for learning from others and fostering innovation. Avoid jumping to conclusions and be willing to laugh at yourself. About Jeff: JEFF WETZLER is co-CEO of Transcend, a nationally recognized innovation organization and author of Ask: Tap Into the Hidden Wisdom of People Around You. Wetzler combines unique leadership experiences spanning more than 25 years in business and education, as a management consultant to the world’s top corporations, a learning facilitator for leaders around the world, and as Chief Learning Officer at Teach For America. He earned a Doctorate in Adult Learning and Leadership from Columbia University and a bachelor’s in psychology from Brown University. Based in New York, he is a member of the Aspen Global Leadership Network and is an Edmund Hillary Fellow. See his new Harvard Business Review article here. You can connect with Jeff Wetzler in the following ways: Company Websites: https://transcendeducation.org/ https://www.teachforamerica.org/ Book: https://www.askapproach.com/ Assessment: https://assessment.askapproach.com LinkedIn: https://www.linkedin.com/in/jeff-wetzler-9ba3824/   You can connect with Dr. Laura Sicola in the following ways: LinkedIn: https://www.linkedin.com/in/drlaurasicola LinkedIn Business Page: https://www.linkedin.com/company/laurasicola-inc YouTube: https://www.youtube.com/c/VocalImpactProductions Facebook: Dr. Laura Sicola Twitter: @LauraSicola Instagram: @drlaurasicola Website: https://laurasicola.com Laura’s Online Course: virtualinfluence.today See omnystudio.com/listener for privacy information.See omnystudio.com/listener for privacy information.

In this compelling episode, Amy Bernstein, esteemed editor at Harvard Business Review, delves into the nuances of leadership communication and the transformative power of relinquishing control. Drawing from her wealth of experience, Amy underscores the importance of motivating over micromanaging, advocating for a leadership style that empowers others and fosters trust in their capabilities. Through candid reflections, Amy navigates the challenges of self-doubt and missed opportunities, urging listeners to embrace risk-taking and cultivate unwavering self-belief. She shares a poignant personal anecdote of confronting workplace bullying, emphasizing the indispensable role of integrity in leadership. As the episode unfolds, Amy issues a powerful call to action, challenging leaders to reevaluate their approach by stepping back from micromanagement and embracing a culture of empowerment. Listeners are bound to glean invaluable insights into fostering effective leadership communication, navigating adversity with resilience, and championing integrity in the workplace. Join us for a transformative journey as we explore the keys to empowering leadership and communicating with enduring impact. In this episode you will learn: Leadership communication involves motivating rather than micromanaging Empowering others and trusting their abilities is essential for effective leadership Self-doubt can hinder personal and professional growth, but taking risks and believing in oneself is crucial Standing up against workplace bullying demonstrates integrity and sets a positive example Stepping back from micromanaging and empowering teams can lead to better outcomes About Amy: Amy Bernstein is the Editor of Harvard Business Review, where she oversees the magazine and its team of editors. She’s also the Vice President and Executive Editorial Director for Harvard Business Publishing, responsible for the editorial strategy and content development of the learning and educator assets for HBP’s Corporate Learning and Higher Education businesses. You can connect with Amy Bernstein in the following ways: LinkedIn: linkedin.com/in/amybernstein Twitter: https://twitter.com/asbernstein2185   You can connect with Dr. Laura Sicola in the following ways: LinkedIn: https://www.linkedin.com/in/drlaurasicola LinkedIn Business Page: https://www.linkedin.com/company/laurasicola-inc YouTube: https://www.youtube.com/c/VocalImpactProductions Facebook: Dr. Laura Sicola Twitter: @LauraSicola Instagram: @drlaurasicola Website: https://laurasicola.com Laura’s Online Course: virtualinfluence.today See omnystudio.com/listener for privacy information.  See omnystudio.com/listener for privacy information.

In this episode, Dr. Robert Cavagnol, President of St. Luke's Clinic, shares insights on communication and leadership. He emphasizes the importance of listening and empathetic listening as key communication skills. Dr. Cavagnol also discusses the use of the DISC profile for understanding communication styles and adapting to different individuals. He shares personal experiences of taking risks, making mistakes, and learning from them. Additionally, he highlights the importance of advocating for others, especially in challenging situations. Overall, Dr. Cavagnol's insights provide valuable lessons for effective communication and leadership. In this episode you will learn: Listening is a crucial communication skill, and empathetic listening is particularly important for leaders. The DISC profile can help understand communication styles and adapt to different individuals. Taking risks and making mistakes are part of leadership, and it's important to learn from them. Advocating for others, especially in challenging situations, is an essential aspect of leadership. About Rob: Dr. Robert Cavagnol, MD, MHA, FACS, currently serves as the president of St. Luke’s Clinic, based in Boise, Idaho. Rob joined St. Luke’s in 2020, just as the COVID pandemic took off. He continues to practice clinically, participating in acute care surgery shifts in the Treasure Valley. He leads a clinic of 1600 providers as the accountable executive for the physician enterprise at St. Luke's, which is the largest health system and largest private employer in the state of Idaho. Dr. Cavagnol received his bachelor’s degree in health sciences from Kalamazoo College and his medical degree from Wayne State University, School of Medicine. He completed his surgical training at the University of Cincinnati. Following his general surgery residency, Dr. Cavagnol spent three years on active duty with the U.S. Navy, stationed at Camp Lejeune, North Carolina. During his naval career, Dr. Cavagnol deployed twice, first on the hospital ship USNS Comfort in support of humanitarian relief after hurricane Katrina, and then as a trauma surgeon to Fallujah, Iraq, in support of Operation Iraqi Freedom. After completing his commitment to our country, Dr. Cavagnol joined Mercy Health System in Springfield, Missouri, as a practicing general surgeon. He attended Missouri State University during his time with Mercy and earned a master’s in healthcare administration. While at Mercy, Rob was recognized with the Young Physician of the Year award in his third year with the health system. He also held numerous leadership positions with Mercy, including medical director of patient safety and quality, section chair for general surgery, vice-president of surgery, chief physician officer, and president of the Mercy Springfield clinic. You can connect with Rob Cavagnol in the following ways: LinkedIn: www.linkedin.com/in/robertcavagnol Twitter: https://twitter.com/RCavagnol Medium: https://medium.com/@drcavagnol Facebook: https://www.facebook.com/robert.cavagnolmdphysician   You can connect with Dr. Laura Sicola in the following ways: LinkedIn: https://www.linkedin.com/in/drlaurasicola LinkedIn Business Page: https://www.linkedin.com/company/laurasicola-inc YouTube: https://www.youtube.com/c/VocalImpactProductions Facebook: Dr. Laura Sicola Twitter: @LauraSicola Instagram: @drlaurasicola Website: https://laurasicola.com Laura’s Online Course: virtualinfluence.today   See omnystudio.com/listener for privacy information.See omnystudio.com/listener for privacy information.

In this episode, Dr. Laura Sicola interviews Marian Baldini, the CEO and president of Kencrest, a human services and early learning provider. Marian shares her experiences and insights on leadership communication, including the importance of enrolling people to their giftedness and the power of silence in conversations. She also discusses the challenges she faced in starting a new company and the importance of speaking up as the lone voice of dissent. Overall, Marian emphasizes the need for leaders to understand and connect with their team members' strengths and interests to create a positive and productive work environment. In this episode you will learn: Enrolling people to their giftedness is an important aspect of leadership communication. Overcoming the fear of public speaking can lead to personal growth and improved communication skills. Authentic inclusion is essential in creating a supportive and inclusive environment. Making wrong calls is a part of leadership, but it's important to learn from them and make necessary adjustments. Taking risks can lead to innovation and growth, but effective communication is crucial in navigating the challenges..   About Marian: Marian Baldini is the CEO and President of KenCrest, a human services and early learning provider throughout Pennsylvania, Connecticut, and Delaware; that serves over 12,500 people annually. She is an unwavering advocate for the equality and inclusion of people with disabilities, as well as access to early education for all. Marian has over 40 years of leadership in executive planning, administration, academia, and operational oversight; and began her career as a Direct Support Professional in the 1970s, at the same Agency where she now serves as CEO. She has been recognized by Philadelphia Business Journal as one the “Most Admired CEOs” (2019) in the region, as well as a “Woman of Distinction” (2015); as one of Main Line Today’s “Power Women” in 2021; as Lutheran Services of America (LSA)’s first ever Paragon Award (2022); as Drexel University College of Medicine’s first non-doctorate recipient of their Biomedical Sciences Graduate Recognition Award (2022); and most recently recognized by Metro Philadelphia as a “Power Women” on their annual Power Player list (2022). You can connect with Marian Baldini in the following ways: Website: http://www.kencrest.org Marian Baldini LinkedIn: https://www.linkedin.com/in/marian-baldini-90745728 KenCrest LinkedIn: https://www.linkedin.com/company/kencrestservices/   You can connect with Dr. Laura Sicola in the following ways: LinkedIn: https://www.linkedin.com/in/drlaurasicola LinkedIn Business Page: https://www.linkedin.com/company/laurasicola-inc YouTube: https://www.youtube.com/c/VocalImpactProductions Facebook: Dr. Laura Sicola Twitter: @LauraSicola Instagram: @drlaurasicola Website: https://laurasicola.com Laura’s Online Course: virtualinfluence.today See omnystudio.com/listener for privacy information.  See omnystudio.com/listener for privacy information.

In this episode of Speaking To Influence, Dr. Laura Sicola engages in a captivating conversation with Jason Scott, CEO of 120VC, unraveling the core elements of winning teams and effective leadership. In this episode you will learn: Connecting employees to the company's mission is crucial for their engagement and satisfaction. Shifting from advocacy to inquiry in leadership communication can lead to better team collaboration and problem-solving. Leaders who focus on inquiry and active listening can empower their team members and set them up for success. Servant leadership requires a balance of leadership and management, with a focus on discipline, trust, transparency, and accountability. Inquiry is essential for effective leadership. Instead of immediately judging or dismissing someone's ideas, get curious and ask questions to understand their perspective. Developing empathy is crucial for effective leadership. It allows leaders to understand and connect with their team members, leading to better relationships and improved results. Being the lone voice of dissent can be challenging but necessary. It requires courage to speak up and offer a different perspective, but it can lead to better decision-making and innovation. Improving communication skills is an ongoing process. Leaders should continuously work on their ability to explain ideas clearly and listen actively to ensure effective communication. Jay's book 'It's Never Just Business, It's About People' offers valuable insights and lessons on leadership and communication. About Jason Scott: Scott, a talentless, real-life anti-hero who doesn't just talk the talk, he walks the walk. Growing up in the streets of Los Angeles with less-than-ideal parents, J. learned early on that actions speak louder than words. After dropping out of high school at 17, J. joined the Navy and learned firsthand that grit and courage could overcome any lack of talent. He embraced every opportunity to learn and eventually became a Naval Rescue Swimmer, jumping out of helicopters to save lives.Rewind, two decades ago, J. founded 120VC to help people, leaders, and teams get things done that really matter. He's uncovered some universal truths along the way: organizations are optimized for the results they're getting, and to get different results, humans need to perform their jobs differently. But here's the kicker: humans crave success in all areas of their lives, and nobody knows how to be successful doing their job differently. That's where leaders come in - to help people feel safe to experiment and slay new ways of working. Scott is the epitome of the anti-thought leader, proving that leadership isn’t about being the most talented or successful person on the team. It’s about helping your team members define and deliver success. If you surround yourself with talented people and inspire them to reach for THEIR potential, the leader doesn’t need to be talented. They just have to play for the team. J. Scott is a regular guy who's proven that actions speak louder than words. You can connect with Jason Scott in the following ways: Website: www.JasonScottLeadership.com Jason Scott LinkedIn: https://www.linkedin.com/in/jasonscott120vc/ Jason Scott’s Book: https://www.amazon.com/Its-Never-Just-Business-People-ebook/dp/B07Q62L9P4/ref=sr_1_fkmrnull_1?tag=scribemedia-20&keywords=its%20never%20just%20business%20j.%20scott&qid=1554487733&s=gateway&sr=8-1-fkmrnull&geniuslink=true You can connect with Dr. Laura Sicola in the following ways: LinkedIn: https://www.linkedin.com/in/drlaurasicola LinkedIn Business Page: https://www.linkedin.com/company/laurasicola-inc YouTube: https://www.youtube.com/c/VocalImpactProductions Facebook: Dr. Laura Sicola Twitter: @LauraSicola Instagram: @drlaurasicola Website: https://laurasicola.com Laura’s Online Course: virtualinfluence.today   See omnystudio.com/listener for privacy information.See omnystudio.com/listener for privacy information.