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Special Ops

Author: Emma Rainville & Travis Gomez

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Welcome to Special Ops, the tactical business podcast designed to help you grow your company through action, not words.

Hosted by seasoned entrepreneurs Emma Rainville and Travis Gomez, co-founders of Shockwave Solutions.

In each episode, Travis and Emma share strategies they’ve used in their businesses to overcome revenue growth challenges, increase profit margins, and build leadership teams that run day-to-day business operations without you, as the CEO/founder, getting involved.

Each episode is designed around a free downloadable playbook to help you execute, which you can download for free at https://specialopspodcast.com.

Hit play on the most recent episode, and subscribe now on Apple, Spotify, or YouTube, and take your business to new heights.
11 Episodes
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Strategic planning doesn’t have to be overwhelming or reactive. In today’s episode, I’m walking you through the WAVE System—a proven method to help you achieve clarity, align your team, and crush your 2025 goals. You’ll learn how to craft a 10-year vision that aligns with your life, turn goals into actionable commitments, and stay focused on what matters most. We’ll explore how to build a values-driven team and execute a clear plan to achieve tangible results—all while avoiding common entrepreneurial pitfalls.Tune in now, and let’s build the roadmap that will take your business to the next level. Don’t forget to grab your WAVE System Checklist from the Visionary Vault. Episode Highlights:- How a structured plan can create a competitive edge for your business- How to use the WAVE System to align business operations for success - Steps to writing a 10-year vision that aligns your personal and professional life- Why commitments guarantee progress and how to define them for your business- Avoiding distractions and sticking to your business's core purpose- How to create an avatar for your team and define non-negotiable traits- Business execution plan essentials and common mistakes to avoidGet in Touch with Us: Website: https://specialopspodcast.com/  YouTube: https://www.youtube.com/@specialopspodcast?sub_confirmation=1  Instagram: https://www.instagram.com/emma_rainville512/ https://www.instagram.com/travis.cambridge/  LinkedIn: https://www.linkedin.com/in/emmarainvilleoperationsguru  https://www.linkedin.com/in/travisgomez/  The podcast was produced by Top 10 Podcasts https://top10podcasts.com/start
Year-end budget evaluations are an instrumental tool for achieving sustainable growth and financial stability. In today’s episode, I provide a step-by-step guide to financial evaluations, including patterns in revenue streams and expenses. I also highlight the need to calculate ROI for major expenses to ensure resources are allocated to activities that drive maximum returns.You’ll learn how to set SMART financial goals for 2025 and discover strategies for creating monthly budget monitoring systems. I share common pitfalls to avoid, such as ignoring small recurring expenses and failing to adjust budgets based on real-world outcomes. Join the conversation now for actionable budgeting advice and resources, including a free budget evaluation checklist and a planning toolkit to help you take control of your business finances and make 2025 the best year yet.Episode Highlights:- Why year-end budget evaluations are crucial for sustainable growth- How to review 2024 financials to identify overspending - Calculating the ROI of major expenses and investments - The SMART financial goal framework for 2025- Simple tips for cutting costs and reallocating funds strategically- How to adapt budgets to external factors - How to align budgets with operational and marketing strategies Get Free Resources and Tools at our Visionary Vault: https://specialopspodcast.com/visionary-vault Get in Touch with Us: Website: https://specialopspodcast.com/  YouTube: https://www.youtube.com/@specialopspodcast?sub_confirmation=1  Instagram: https://www.instagram.com/emma_rainville512/ https://www.instagram.com/travis.cambridge/  LinkedIn: https://www.linkedin.com/in/emmarainvilleoperationsguru  https://www.linkedin.com/in/travisgomez/The podcast was produced by Top 10 Podcasts https://top10podcasts.com/start
Bonuses are more than extra cash; they reflect how much a company values and motivates its team members. Today, we explore bonus structures and their impact on team morale, loyalty, and productivity. From holiday bonuses as gestures of goodwill to performance bonuses tied to measurable achievements, we explore how different types of rewards drive results. You’ll learn about performance-based bonuses that motivate employees to deliver results consistently and how end-of-year bonuses can foster a sense of belonging. We highlight strategies for hybrid bonus models and why effective communication and transparency are critical to maintaining trust and clarity in any bonus system.Join us for this insightful discussion and valuable strategies to design a bonus structure that aligns with your company’s goals and employee expectations. Don’t forget to visit our Visionary Vault for free resources to help you implement these ideas!Episode Highlights:- Why bonuses matter for employee morale and loyalty- The pros and cons of holiday and performance bonuses- Why performance-based rewards drive results- Costly bonus mistakes every business should avoid- Effective strategies for hybrid bonus models- The importance of clear communication and transparency Explore Free Resources at the Visionary Vault:https://specialopspodcast.com/ Get in Touch with Us: Website: https://specialopspodcast.com/  YouTube: https://www.youtube.com/@specialopspodcast?sub_confirmation=1  Instagram: https://www.instagram.com/emma_rainville512/ https://www.instagram.com/travis.cambridge/  LinkedIn: https://www.linkedin.com/in/emmarainvilleoperationsguru  https://www.linkedin.com/in/travisgomez/  The podcast was produced by Top 10 Podcasts https://top10podcasts.com/start
Profit margins are essential KPIs because they reveal a business's financial health. By optimizing profit margins, businesses improve cash flow, make informed financial decisions, and ensure sustainable growth. Today, we’re diving into profit-boosting strategies that every visionary entrepreneur should know. We’ll break down how understanding and improving profit margins is essential to business success, with a focus on knowing where each dollar is spent. You'll gain insights into analyzing KPIs, streamlining tech stacks, and cutting redundant software costs that can quietly eat into profits. We’ll explore how customer service can transform into a revenue-generating powerhouse with smart retention strategies while efficient fulfillment and inventory control prevent costly errors. We also discuss the power of data in scaling your business and understanding customer lifetime value. Join us for impactful strategies that will help you scale your business. Also, check out our membership area for a "Profit Health Quiz" that helps identify areas of financial weakness, a manual on reading profit and loss (P&L) statements, and guidance on understanding balance sheets.Episode Highlights:- Understanding and improving profit margins for business success- Analyzing KPIs to track financial health and identify issues- Streamlining tech stacks and cutting redundant software expenses- How to transform customer service into a revenue-generating department- Enhancing fulfillment processes and inventory control to prevent costly errors- Leveraging data for better decision-making and business growth- Recognizing customer lifetime value for effective resource allocation- Optimizing labor with efficient processes to avoid unnecessary hiresGet in Touch with Us: Website: https://specialopspodcast.com/  YouTube: https://www.youtube.com/@specialopspodcast?sub_confirmation=1  Instagram: https://www.instagram.com/emma_rainville512/ https://www.instagram.com/travis.cambridge/  LinkedIn: https://www.linkedin.com/in/emmarainvilleoperationsguru  https://www.linkedin.com/in/travisgomez/  The podcast was produced by Top 10 Podcasts https://top10podcasts.com/start
Many entrepreneurs feel stuck after reaching the seven-figure milestone in their business. Hitting that milestone is a huge accomplishment, but we know staying stuck at a plateau isn’t uncommon. The good news is you can break through to the next level of growth if you know the pitfalls to avoid.In today’s episode, we’ll explore the common mistakes that entrepreneurs make that cause their successful businesses to stagnate. We will also highlight how people development and effective communication channels support your growing business.Ready to break through your business plateau? Listen now for actionable steps on how to scale a business beyond seven figures. Remember to visit our Visionary Fault for exclusive tools to fuel your growth.Episode Highlights:- Why a lack of foundational framework keeps seven-figure businesses stuck- The role of operational frameworks in creating consistency and efficiency- How founders often become the bottleneck and limit business growth- Why trust and delegation are essential to scaling beyond seven figures- How to access free tools and resources to implement growth strategies successfullyExplore Free Resources at the Visionary Vault:https://specialopspodcast.com/ Get in Touch with Us: Website: https://specialopspodcast.com/  YouTube: https://www.youtube.com/@specialopspodcast?sub_confirmation=1  Instagram: https://www.instagram.com/emma_rainville512/ https://www.instagram.com/travis.cambridge/  LinkedIn: https://www.linkedin.com/in/emmarainvilleoperationsguru  https://www.linkedin.com/in/travisgomez/  The podcast was produced by Top 10 Podcasts https://top10podcasts.com/start
Today, we tackle a bold move that every entrepreneur should consider: firing yourself as the CEO. Many founders unknowingly become the bottleneck in their own businesses, stalling growth and exhausting themselves in the process. By trying to handle every decision, from marketing to product development, you may be limiting your company’s potential. We’ll explore why letting go of control is the key to true growth, how you can begin delegating responsibilities effectively, and the importance of building a strong operations team. We also share real-world examples of businesses that turned their performance around after making this critical shift. Tune in to learn how transitioning to a strategic leadership role can free up your time, increase shareholder value, and boost business growth. Be sure to visit our Visionary Vault for useful resources like our Entrepreneur's Guide on how to fire yourself as CEO and scale your business to new heights.Episode Highlights:- The dangers of becoming the bottleneck in your business- How to build an effective operations team and hire a strong COO.- How to effectively transition into a strategic leadership role- Practical steps to delegate and build trust with your teamExplore Free Resources at the Visionary Vault:https://specialopspodcast.com/ Get in touch with Perry Belcher:Website: https://perrybelcher.com/ Instagram: https://www.instagram.com/perry.belcher Get in Touch with Us: Website: https://specialopspodcast.com/ YouTube: https://www.youtube.com/@specialopspodcast?sub_confirmation=1 Instagram: https://www.instagram.com/emma_rainville512/https://www.instagram.com/travis.cambridge/ LinkedIn: https://www.linkedin.com/in/emmarainvilleoperationsguru https://www.linkedin.com/in/travisgomez/
Business partnerships often fail because of unclear roles and unspoken expectations. Without defined responsibilities, tension and misunderstandings build up quickly. Today, we’ll explore how clear communication and role definition can save your partnership from falling apart and set the stage for long-term success.We will outline the essentials of building successful business partnerships and discuss the common pitfalls that lead many partnerships to fail. With real-life examples and insights from partnerships that both thrived and faltered, this episode equips you with the tools to prepare for a lasting business relationship. Plus, don’t miss the actionable steps and free guide on navigating business partnership agreements both operationally and legally.Episode Highlights:- Why clear roles and expectations are crucial for avoiding conflicts- The role of regular communication in keeping partners aligned- How constructive conflict and criticism helps the partnership grow- Lessons from real-life partnerships on making difficult decisions and planning for exits- How to access free resources for setting up successful business partnershipsExplore Free Resources at the Visionary Vault:https://specialopspodcast.com/ Get in Touch with Us: Website: https://specialopspodcast.com/ YouTube: https://www.youtube.com/@specialopspodcast?sub_confirmation=1 Instagram: https://www.instagram.com/emma_rainville512/https://www.instagram.com/travis.cambridge/ LinkedIn: https://www.linkedin.com/in/emmarainvilleoperationsguru https://www.linkedin.com/in/travisgomez/
We sat down with legendary marketer Perry Belcher, also known as the "godfather of marketing," to discuss why direct response marketing appears to be dwindling. Perry shares profound insights on the evolution of direct response marketing, highlighting its challenges in today’s information-saturated world.Our conversation also touches on the psychological barriers that prevent people from acting on readily available information. Perry anticipates future trends, like the growing importance of influencer marketing, AI integration with robotics, and the impact of an aging population (silver tsunami).Tune in to gain exclusive insights into the future of direct response marketing, trend-hunting, and why, as Perry says, timing is everything.Episode Highlights:- The evolution and state of direct response marketing- How fear of failure leads to inaction- Confidence vs. competence in business success- Why live, interactive experiences are thriving - Perry’s top investment picks- The rise of influencers and how they help audiences overcome decision fatigue- Perry’s perspective on charismatic leaders Explore Free Resources at the Visionary Vault:https://specialopspodcast.com/ Get in touch with Perry Belcher:Website: https://perrybelcher.com/ Instagram: https://www.instagram.com/perry.belcher Get in Touch with Us: Website: https://specialopspodcast.com/ YouTube: https://www.youtube.com/@specialopspodcast?sub_confirmation=1 Instagram: https://www.instagram.com/emma_rainville512/https://www.instagram.com/travis.cambridge/ LinkedIn: https://www.linkedin.com/in/emmarainvilleoperationsguru https://www.linkedin.com/in/travisgomez/
Many business owners underestimate the complexities of exit deals and make mistakes that lead to reduced sale value, unfavorable terms, and financial challenges post-exit. We sit down with Kasim Aslam, founder and CEO of Solutions 8, to unpack the hard truths behind selling a business.We dig into asset purchase agreements, where Kasim emphasizes getting all important details in plain language within the contract. We also talk about the intense due diligence process that buyers use to exhaust sellers. Time and again, entrepreneurs underestimate the importance of specialized legal counsel. You’ll learn how the right mergers and acquisitions (M&A) attorney helps you sidestep legal pitfalls that could cost millions. If you are considering an exit, this episode offers invaluable insights to avoid common pitfalls and build a lasting legacy. Tune in to discover why terms often matter more than the price and the critical importance of maintaining liquidity post-exit.Episode Highlights:- Why understanding all the terms in an asset purchase agreement (APA) is critical- The risks of trusting personal relationships over contract terms- Why specialized M&A lawyers are essential for navigating exit deals- Why terms of the deal matter more than the price offered- The importance of maintaining liquidity post-sale - How the "renewable money” principle worksExplore Free Resources at the Visionary Vault:https://specialopspodcast.com/ Get in Touch with Kasim Aslam:Website: https://kasimaslam.com/ Facebook: https://www.facebook.com/kasimaslam/ LinkedIn: https://www.linkedin.com/in/kasimaslam Get in Touch with Us: Website: https://specialopspodcast.com/  YouTube: https://www.youtube.com/@specialopspodcast?sub_confirmation=1  Instagram: https://www.instagram.com/emma_rainville512/ https://www.instagram.com/travis.cambridge/  LinkedIn: https://www.linkedin.com/in/emmarainvilleoperationsguru  https://www.linkedin.com/in/travisgomez/
Political ad spending is set to skyrocket to $2.64 billion this election year, a 28% increase from the previous election cycle. As businesses struggle to compete for attention in a media landscape flooded with campaign ads, how can you protect your social media ROI and stay ahead? Today, we explore the impact that political campaigns have on your marketing budget. We offer actionable strategies to help you navigate this season’s ad spend challenges and optimize your marketing efforts. You’ll learn how to leverage your own channels, create high-quality content, and navigate the political noise without picking sides. Stay tuned until the end for a free downloadable checklist designed to safeguard your marketing budget from political and economic turbulence.Episode Highlights:- How increased competition for media placements affects businesses- Why ad fatigue and audience exhaustion are risks- How staying neutral in Facebook ads can benefit your business- How to leverage your own channels to keep your brand visible- Why producing high-quality, polished content matters- How sharing positive and unifying stories connects with your audience- How to protect your ad spend during election seasonExplore Free Resources at the Visionary Vault:https://specialopspodcast.com/ Get in Touch with Us: Website: https://specialopspodcast.com/ YouTube: https://www.youtube.com/@specialopspodcast?sub_confirmation=1 Instagram: https://www.instagram.com/emma_rainville512/https://www.instagram.com/travis.cambridge/ LinkedIn: https://www.linkedin.com/in/emmarainvilleoperationsguru https://www.linkedin.com/in/travisgomez/ 
Welcome to Special Ops, the tactical business podcast designed to help you grow your company through action, not words.Hosted by seasoned entrepreneurs Emma Rainville and Travis Gomez, co-founders of Shockwave Solutions.In each episode, Travis and Emma share strategies they’ve used in their businesses to overcome revenue growth challenges, increase profit margins, and build leadership teams that run day-to-day business operations without you, as the CEO/founder, getting involved.Each episode is designed around a free downloadable playbook to help you execute, which you can download for free at https://specialopspodcast.com.Hit play on the most recent episode, and subscribe now on Apple, Spotify, or YouTube, and take your business to new heights.