DiscoverStrikedeck Radio: Customer Success Live
Strikedeck Radio: Customer Success Live
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Strikedeck Radio: Customer Success Live

Author: Strikedeck & Kristen Hayer

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Podcast by Strikedeck & Kristen Hayer
61 Episodes
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Join Kristen Hayer, the CEO & Founder of The Success League and Bill Cushard, Director of Marketing at Service Rocket as they give a preview about their LIVE podcast on the 25th of Sept, 2019!For more details and to sign up, click below:https://bit.ly/2kz2IB3
Ruicong Yan joins Kristen Hayer to talk about how Success teams can and should be involved with Product Development.
Barry Kelly, the CEO of Thought Industries joins Krister Hayer and talks about the various components of a successful customer education program.
Karen Rhorer, the Head of Customer Success and Sales Strategy at Atrium HQ joins Kristen Hayer, the host of Strikedeck Radio to talk about operations, metrics, analytics and KPIs for both CS and Sales. Palo Alto 2019 Customer Success Live Podcast Link: https://bit.ly/2OLySHK
In this podcast, Mark and Kristen talk about career development in Customer Success, his philosophy on career building as well as some of the specific tactics he has employed in his organization.
Rona Yang will be sharing her Customer Success journey, as well as some of the approaches she took to building up the processes that have made the CS team at Dynamic Yield successful. Link to CS Live Podcast Meetup: https://bit.ly/2XWA66n
Irene Lefton, a customer success thought leader, joins Kristen to talk about a really important topic in our field – gender diversity in Customer Success.
Andreas, a seasoned customer success leader, fellow consultant and partner in the development of the Customer Success Performance Index, joins Kristen to discuss the CSPI - a publicly available tool that CS leaders can use to benchmark their performance on 8 dimensions.
Jim joins Kristen to share his interesting approach to creating an exceptional customer journey with a cross-functional team. He calls them Journey Teams! Jim goes over who is a part of them, how you form them, how to get buy-in for them, and much more!
Kristen worked with Evan Rich, the Director of Customer Success at NS1, as he built out their first health scoring system. This episode covers that process, what it took to build, how that reporting helped his team, and what he would recommend to other leaders looking to do the same.
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