Supply Chain Now

How do you plan for your company's air and ocean freight shipments when the one constant in the market is unpredictability? What do you do when you can only look six months into the future, and you know that what you’re predicting is unlikely to happen? Jeff McCorstin, President of UPS Global Freight Forwarding, has firsthand experience leading a global organization through volatile market conditions and disruption. Jeff recently joined Scott Luton and Greg White for a livestream to share his insights based on over 30 years’ experience in supply chain… actually, that’s 32 years, 11 relocations, three continents, and 18 different jobs. In this conversation, Jeff focuses on: • How to navigate current freight market conditions and what to expect in Q4 2022 and beyond • What it was like getting a call from the White House in 2020 • What participants are likely to learn at this year’s UPS Supply Chain Virtual Connect Additional Links & Resources:Learn more about Supply Chain Now: https://supplychainnow.comCheck out our new Supply Chain Now Media Kit: https://bit.ly/3zKRLyLSubscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribeLeveraging Logistics and Supply Chain for Ukraine: https://vectorgl.com/stand-with-ukraine/2022 Q2 U.S. Bank Freight Payment Index: https://freight.usbank.comWEBINAR- Top Three Ways to Control Delivery Costs in Challenging Times: https://bit.ly/3qgefU5WEBINAR- Managing in a Supply Constrained Environment: https://bit.ly/3BW77BpWEBINAR- Beyond One Number Forecasts: Why a Probabilistic Approach is Better to Manage Uncertainty: https://bit.ly/3cQAzABWEBINAR- Finance & Commercial Teams Collaborating to Improve Supply Chains: https://bit.ly/3UX1lIrWEBINAR- A New Paradigm Of Resilience: Protect Against The Next Supply Chain Crisis: https://bit.ly/3KSYdJgWEBINAR- Undermanaged Spend Categories: How GPOs Can Help Mitigate Your Risks: https://bit.ly/3SM5WeKThis episode is hosted by Scott Luton and Greg White. For additional information, please visit our dedicated show page at: https://supplychainnow.com/preparing-unknown-navigating-freight-market-ups-997

The future of supply chain is accelerating, and today hosts Scott Luton and Kevin L. Jackson are unpacking the innovations and investments transforming the industry. From AI-driven visibility to the “zero distance” strategy by GE Appliances, this episode dives deep into what’s next for supply chain leaders. Welcome to The Buzz, powered by OMP!Scott and Kevin are joined by Pam Simon, Conference Chair and EVP of Programming at Manifest, to explore how technology, leadership, and collaboration are driving a smarter, more resilient supply chain ecosystem.Together, they discuss:How Steph Curry’s investment in the AI-powered startup Burnt is redefining the intersection of supply chain and the food industryGE Appliances’ zero-distance supply chain initiative and its impact on efficiency, technology adoption, and reshoringThe rising influence of artificial intelligence in e-commerce, predictive analytics, and logistics optimizationNew features coming to Manifest 2026 in Las Vegas, including a dedicated procurement stage and expanded cold chain focusWhy real-time visibility and autonomous systems are key to future-ready supply chainsListen in as Scott, Kevin, and Pam unpack the trends shaping 2026 and beyond — and share how today’s leaders can stay agile, connected, and innovative in a rapidly changing world.Additional Links & Resources:Learn more about OMP: https://omp.com/“With That Said”: https://bit.ly/WTS-16Nov2025SPS Commerce 5 Question Quiz: https://www.spscommerce.com/supplychainnow/OMP ebook: https://eu1.hubs.ly/H0pgvWp0Vector Global Logistics: https://vectorgl.com/Steph Curry & Burnt: https://tcrn.ch/4r9pOusManifest Vegas 2026: https://bit.ly/ManifestSCNConnect with Pam Simon: https://www.linkedin.com/in/pgranoff4/Learn more about Supply Chain Now: https://supplychainnow.comWatch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-nowSubscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/joinWork with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVkThis episode is hosted by Scott Luton and Kevin L. Jackson, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/buzz-next-global-supply-chains-ai-manifest-2026-1509

In this episode of Supply Chain Now, hosts Scott Luton and Kim Reuter welcome Bobby Holland, Vice President/Director of Freight Business Analytics at U.S. Bank, and Heather Shilt, Director, Global Logistics at Fortive, to unpack Q3 2025 findings from the U.S. Bank Freight Payment Index, one of the industry’s most referenced trucking indicators, informed by tens of billions in transactions. The panel explores why volumes are down even as costs rise, how tariffs and manufacturing softness are reshaping regional performance, and where rate pressure and capacity tightness are showing up first.Together, they dig into nine key takeaways from the national and regional views (West, Southwest, Midwest, Northeast, Southeast): most significant sequential gains in the West in four years, persistent softness in the Southwest, and mixed signals elsewhere as consumer demand, housing starts, and labor dynamics tug the market in different directions. From shipper playbooks (carrier-mix depth, lane-level cost vigilance, and alternate modes) to practical watch-outs for Q4 and early 2026, this data-driven conversation equips operators to trend, plan, and pressure-test their assumptions in a volatile environment.Jump into the conversation:(00:00) Intro(06:26) Freight market overview(07:09) National freight insights(16:17) Regional analysis: West(20:22) Regional analysis: Southwest(22:05) Southwest region analysis(22:25) Impact of construction activity on freight(23:52) Midwest region insights(26:16) Northeast region overview(29:13) Southeast region trends(33:06) Global supply chain leadership(35:27) Freight market predictions(41:10) Housing starts and freight impactAdditional Links & Resources:Download the complete Q3 2025 U.S. Bank Freight Payment Index: https://freight.usbank.comLearn more about U.S. Bank: https://www.usbank.com Learn more about Fortive: https://www.fortive.com Connect with Bobby Holland: https://www.linkedin.com/in/bobby-holland-4a9355/ Connect with Heather Shilt: https://www.linkedin.com/in/heather-shilt-4a867430/ Learn more about our hosts: https://supplychainnow.com/about Learn more about Supply Chain Now: https://supplychainnow.com Watch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-now  Subscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/join  Work with us! Download...

In this episode of Supply Chain Now, host Scott Luton and special guest co-host Tevon E. Taylor welcome Lori Boyer, Head of Content Marketing at EasyPost, to unpack the post-purchase experience (tracking, claims, and returns) and how owning these moments drives loyalty and repeat purchase. Drawing on fresh consumer research, Lori explains why reliability and flexibility now outrank “free,” why brands, not carriers, are held responsible for delivery outcomes, and how proactive notifications can double as high-performing marketing touchpoints.Together, the panel dives into practical plays shippers can run today: cutting “where is my order?” calls with automated, branded tracking; removing friction with one-click USPS claims filing; and turning adverse events into brand-building recoveries. They also explore modern return realities. From fraud and “keep-the-item” policies to sustainability pressures, and how to reduce returns at the source with better product information, sizing guidance, and segmentation. If you ship anything in 2025, this fast-moving conversation is a field guide to protecting your brand promise after the buy button.Jump into the conversation:(00:00) Intro(02:38) Lori's European adventure(06:32) Insights on customer experience(20:59) The importance of tracking and notifications(25:59) Impact of WiMo on service costs(26:38) Importance of tracking and claims(27:57) Managing claims efficiently(28:30) Automating claims with EasyPost(32:21) The significance of returns(32:41) Challenges and strategies for returns(37:05) International returns and fraud(40:50) Optimizing customer experience(42:38) Resources and key takeawaysAdditional Links & Resources:Connect with Lori Boyer: https://www.linkedin.com/in/loribboyer/ Learn more about EasyPost: https://www.easypost.com/ Check out Lori’s podcast, Unboxing Logistics: https://open.spotify.com/show/42cH1A13IAYFV7fmMpcd7p Check out What the WISMO? How to Stop Visibility Gaps from Stealing Your Revenue: https://www.easypost.com/guides/stop-visibility-gaps/ Check out Staying on Track: The Ultimate Package Tracking Guide: https://www.easypost.com/guides/complete-package-tracking-guide/ Connect with Tevon Taylor: https://www.linkedin.com/in/tevontaylor/ Learn more about our hosts: https://supplychainnow.com/about Learn more about Supply Chain Now: https://supplychainnow.com Watch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-now  Subscribe to Supply Chain Now on your favorite platform: a

Is your supply chain ready for the holidays? Today, hosts Scott Luton and Karin Bursa break down the biggest challenges shaping global supply networks this season — from tariff uncertainty and inflationary pressures to shifting consumer expectations and the ongoing semiconductor shortage. Welcome to The Buzz, powered by OMP!Scott and Karin are joined by Chris Butler, CEO of National Tree Company, to explore how consumer behavior continues to evolve, including the accelerating move toward online shopping and the rising demand for fast, reliable delivery during peak holiday periods.Together, they discuss:The ripple effects of tariffs and inflation on pricing, availability, and inventory managementHow the semiconductor crisis is reshaping automotive supply chains worldwideThe growing role of artificial intelligence in improving supply chain agility and decision-makingStrategies for maintaining resilience and responsiveness in a volatile marketListen in as we unpack what’s driving today’s supply chain challenges — and how leaders can stay ahead of the curve this holiday season and beyond.Additional Links & Resources:With That Said: https://bit.ly/WTS-9Nov2025 OMP: https://omp.com/U.S. Bank Freight Payment Index: https://bit.ly/scn-us-bank Manifest 2026: https://bit.ly/ManifestSCNNAM 3Q Survey: https://bit.ly/NAMsurvey3Q OMP eBook: Making AI Work for You: From Explainable to Agentic: https://eu1.hubs.ly/H0pgvWp0National Tree Company:https://shop.nationaltree.com/Chris on LinkedIn: https://www.linkedin.com/in/chrisbutler101/Gartner Survey Shows 49% of Organizations Lack Confidence in Future Manufacturing Strategy: https://gtnr.it/4hUQfQr Learn more about Supply Chain Now: https://supplychainnow.comWatch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-nowSubscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/joinWork with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVkWEBINAR- Inside the Cargo Theft Surge: Insights & Predictions for 2026: https://bit.ly/4oVAsmsWEBINAR- Inside Outdoor Cap’s Warehouse: How Voice Picking Elevated Daily Operations: https://bit.ly/49m4D1zWEBINAR- Supply Chain Strength: Strategies that Deliver in any Economy: https://bit.ly/4hqTnTHThis episode is hosted by Scott Luton and Karin Bursa, and...

In this episode of Supply Chain Now, Scott Luton teams up with special guest host Ward Richmond (Vice Chairman, Colliers) to dig into the state of industrial real estate with Brandon Page. EVP, Head of Leasing & Customer Solutions and Glenn Wylie (Senior Managing Director, East Region at Link Logistics. The conversation frames what a “balanced market” looks like in 2025 (tight small-bay infill vs. more options at bulk) while unpacking the demand stack from e-commerce and nearshoring to data center spillovers and the renewed importance of 3PL flexibility.The group gets practical on bonded warehouses and FTZs (where and why they fit), market dynamics across the Southeast, Texas, and Phoenix, and how power availability and automation readiness are influencing site decisions. You’ll also hear how Link Logistics uses data and AI, from rent-modeling insights to faster decision support across an infill-centric portfolio (with most assets within an hour of dense populations). The throughline: customers want flexibility, optimization, and speed, and the teams that blend relationships with good data will find the next wave of opportunity first.Jump into the conversation:(00:00) Intro(00:40) Scott welcomes Ward, Brandon, and Glenn(03:17) Baseball stories and quick warm-ups(05:40) Tailgate favorites: Publix chicken, BBQ, cheeseburgers(07:28) Ward on music and podcast projects(08:37) Supply chain real estate 101 with Link Logistics(12:57) Market shifts since 2022: slower, smarter leasing(14:37) Demand drivers: e-commerce, nearshoring, power(24:20) 3PL growth, manufacturing, and data centers(27:25) Bonded warehouses and FTZ setup(30:55) Flexibility and cost pressures(32:14) Customer priorities: optimization and power(38:57) Regional trends: Southeast, Houston, Phoenix(46:05) AI and tech driving efficiency(53:21) Common myths about industrial real estate(58:16) Takeaways on balance and relationshipsAdditional Links & Resources:Connect with Brandon Page: https://www.linkedin.com/in/brandon-j-page-385395236/ Connect with Glenn Wylie: https://www.linkedin.com/in/glenn-wylie-233105203/ Learn more about Link Logistics: https://www.linklogistics.com Connect with Ward Richmond: https://www.linkedin.com/in/wardrichmond/Ward Richmond’s official website: https://www.truckinon.com/  Learn more about Colliers: https://www.colliers.com/Learn more about our hosts: https://supplychainnow.com/about Learn more about Supply Chain Now: https://supplychainnow.com Watch

In this episode of Supply Chain Now, host Scott Luton and special guest co-host Maria Villablanca welcome Dr. Dinesh Davè, Professor & Director of Supply Chain Management at Appalachian State University, and Evan Junker, Chief Growth Officer at SPARQ360, to unpack insights from the 2025 Supply Chain Trends and Attitudes Report. The annual study, conducted by Appalachian State and SPARQ360, surveys hundreds of supply chain managers across the U.S. to reveal where leaders are investing, from AI and visibility platforms to sustainability and risk management.Together, the panel discusses how familiarity and adoption of AI are rising, why the “ambition-action gap” still challenges sustainability progress, and what’s driving executives to balance cost efficiency, resilience, and environmental responsibility. They also explore how partnerships, collaboration, and customer-centered priorities are emerging as the new competitive advantage. Packed with practical insights and forward-looking data, this conversation offers a clear snapshot of where supply chain strategy is heading in 2025 and beyond.Jump into the conversation:(00:00) Intro(01:08) Survey overview and key findings(02:47) Fun warmup: favorite food and drink spots(05:52) Appalachian State University supply chain program(07:37) SPARQ360 and its role in the supply chain(13:30) AI in supply chain: priorities and challenges(19:03) Broader technology investments and priorities(24:21) Data transformation and security(24:37) Sustainability initiatives and drivers(26:09) Political and regulatory impacts(26:52) Statistical analysis and findings(27:48) The ambition-action gap(28:38) Technology’s role in sustainability(29:01) Tariffs and geopolitical shifts(33:16) Survey surprises and observations(42:00) Future directions and international expansion(43:10) Connecting with the panelResources:Connect with Dr. Dinesh Davè: https://www.linkedin.com/in/dr-dinesh-dave-a85b6713/ Learn more about Appalachian State University: https://www.appstate.edu/academics/majors/id/supply-chain-management Connect with Evan Junker: www.linkedin.com/in/evanjunker Learn more about SPARQ360: https://luna-resume.com/Connect with Maria Villablanca: https://www.linkedin.com/in/mariavillablanca/Explore Maria’s website: https://www.mariavillablanca.com/ Learn more about Transform Talks: https://futureinsights.org/transform-talks/ Read the 2025 Supply Chain Trends and Attitudes Report: https://sparq360.com/trendsandattitudes/ Connect with Scott Luton:

Is freight auditing really dead? Today, we dive into a more frictionless approach promoting collaboration between carriers and customers, maintaining calm amidst the chaos, how to quantify uncertainty, and so much more. Welcome to The Buzz, powered by OMP!Hosts Scott Luton and Jake Barr are joined by special guest Shannon Vaillancourt, CEO of RateLinx to discuss the top news and headlines in supply chain news today including:The priorities of Chief Supply Chain Officers striving to enhance operational efficiency and employee capabilityThe implications of the recent trade agreement between the United States and China, assessing its potential impact on the agricultural sector, particularly regarding soybean importsThe alarming rise of package theft, colloquially known as “porch piracy,” and the measures consumers are taking in response to this growing issueTechnological advancements, particularly in artificial intelligence, are transforming supply chain processes, allowing for greater predictive analytics and operational efficienciesListen in as we share valuable insights and actionable strategies that can be implemented in your own supply chain operations today.Additional Links & Resources:With That Said: https://bit.ly/WTS25Oct2025 OMP: https://omp.com/EasyPost Guard: https://bit.ly/EPGuard US to lower China tariffs as part of trade war truce: https://bit.ly/US-China-deal Uncertainty is impacting the global economy. But how is it measured? https://bit.ly/UncertaintyMetricsAmericans lost $15.7 billion in stolen packages last year: survey: https://bit.ly/PorchPiratesBoomOMP eBook: Making AI Work for You: From Explainable to Agentic: https://eu1.hubs.ly/H0pgvWp0RateLinx: https://www.ratelinx.com/ Shannon on LinkedIn: https://www.linkedin.com/in/shannon-vaillancourt/Karin's Post: https://bit.ly/KarinPanelBlogLearn more about Supply Chain Now: https://supplychainnow.comWatch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-nowSubscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/joinWork with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVkWEBINAR- Inside the Cargo Theft Surge: Insights & Predictions for 2026: https://bit.ly/4oVAsmsWEBINAR- Inside Outdoor Cap’s Warehouse: How Voice Picking Elevated Daily Operations:

In this episode of Supply Chain Now, hosts Scott Luton and Mary Kate Love celebrate Manufacturing Day 2025 with special guest Danny Gonzales, Founder and CEO of IndustrialSage and Optimum Productions. Together, they explore how manufacturing has evolved from being seen as dirty or outdated into a modern, tech-driven industry that fuels global economies and everyday life.Danny shares the vision behind American Makers, his new documentary series that spotlights the people and stories powering America’s manufacturing future. He talks about how storytelling helps shift perceptions, inspire future talent, and show the impact of manufacturing on communities across the country. Together, they explore workforce challenges, reshoring trends, energy access, and how meaning and purpose can help address labor shortages.Jump into the conversation:(00:00) Intro(01:28) Celebrating Manufacturing Day 2025(03:23) Fun warmup question(06:52) Danny's journey into manufacturing(10:03) Mary Kate's manufacturing story(12:23) Current state of US manufacturing(17:54) Global manufacturing insights(21:38) Interesting manufacturing factoids(24:20) Semiconductors and nearshoring trends(25:17) Skepticism about significant investments(25:54) Foreign direct investment in Georgia(26:37) Industrial robot installations and economic contributions(28:04) Labor challenges in manufacturing(30:32) Factory floor of the future(32:39) Energy access and nuclear power(36:10) National Supply Chain Day(37:10) American Makers: celebrating industry storiesAdditional Links & ResourcesConnect with Danny Gonzales: https://www.linkedin.com/in/dannygonzales/ Learn more about Industrial Sage: https://www.industrialsage.com/Watch Industrial Sage on YouTube: https://www.youtube.com/@IndustrialSageConnect with Mary Kate Love: https://www.linkedin.com/in/marykatelove/Check out National Supply Chain Day: https://supplychainnow.com/nscd/Connect with Scott Luton: https://www.linkedin.com/in/scottwindonluton/Learn more about Supply Chain Now: https://supplychainnow.com Watch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-now  Subscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/join  Work with us! Download Supply Chain Now’s NEW Media Kit:

In this episode of Supply Chain Now, Scott Luton welcomes Alex Pillow, Senior Director of Partnerships & Acquisitions (Corporates & Government Unit) at Moody’s and host of the podcast KYC Decoded, for a practical breakdown of how “know your customer” (KYC), third-party due diligence, and third-party risk management map directly onto modern supply chain realities. Alex demystifies integrated risk assessment, connects KYC practices to supplier onboarding and end-tier visibility, and shares where orchestration logic and high-quality data (master data management, beneficial ownership, and external risk signals) meaningfully cut time-to-decision.Alex explores today’s most active threat patterns: organized fraud at scale, cyber supply-chain intrusions, and freight fraud, and how to translate visibility into action with clear mitigation pathways. Alex also spotlights lessons from investigative journalism (think massive crypto heists executed via vendor compromises), a “good team vs. bad team” mindset for program design, and why continuous improvement or the “infinite game” is the only sustainable posture for risk leaders. If you’re building or leveling up TPRM and supply chain risk programs, this episode is a masterclass in combining people, data, and tooling to get ahead of disruption.Jump into the conversation:(00:00) Intro(01:27) Meet Alex Pillow from Moody's(02:14) Alex's podcast KYC Decoded and personal insights(04:49) Marathon training and personal goals(07:56) Understanding Moody's and integrated risk assessment(12:46) What is KYC and why is it important?(17:04) Parallels between KYC and supply chain management(26:09) Fraud and cybersecurity risks(31:59) Combating financial crime and corruption(34:08) Challenges faced by regulators and practitioners(35:34) The role of vendors and consultants(36:22) The Infinite Game: A call to action(39:09) Mindset shift for risk mitigation(42:48) The importance of a risk-based approach(47:54) Building a successful digital transformation toolkit(55:27) The impact of cybercrime on supply chainsAdditional Links & Resources:Connect with Alex Pillow: https://www.linkedin.com/in/alex-pillow/Check out the KYC Decoded podcast: https://www.moodys.com/web/en/us/insights/podcasts/kyc-decoded.htmlLearn more about Moody’s: https://www.moodys.com Connect with Scott Luton: https://www.linkedin.com/in/scottwindonluton/Learn more about Supply Chain Now: https://supplychainnow.com Watch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-now  Subscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/join  Work with us! Download Supply Chain Now’s NEW Media Kit: a...

Supply Chain gets spooky today as we delve into the Halloween supply chain and holiday toy logistics challenges. Welcome to The Buzz powered by AutoScheduler!Hosts Scott Luton and Marty Parker welcome special guest Don HIcks, Founder & CEO of Optilogic to the show to discuss:The complexities of supply chain leadershipHoliday toy logistics and Halloweenx supply chain dynamicsThe necessity for businesses to conduct stress tests and scenario modeling, particularly in light of recent disruptions and uncertainties in the global marketplaceValuable insights into the evolution of supply chain design, advocating for a mindset shift among leaders to embrace both planning and design as critical components of effective supply chain managementJoin us as we underscore the importance of adaptability and forward-thinking in a landscape characterized by rapid change and unpredictability, and reflect on effective supply chain practices and strategies as we go into the holiday season and beyond. Additional Links & Resources:Learn more about AutoScheduler: https://autoscheduler.aiWith That Said: https://bit.ly/WTS25Oct 2025Mattel's disappointing Q3: https://bit.ly/MattelToysSCHave tariffs been lawfully applied? https://bit.ly/TariffRefundsHalloween Supply Chain: https://bit.ly/HalloweenSupplyChainAutoScheduler's FREE Warehouse Agent: https://autoscheduler.ai/agent-gateDon's recent address to his organization: https://optilogic.com/resources/post/why-we-do-what-we-do-a-ceos-take-on-purpose-design-and-real-impactAmazon Business: https://business.amazon.comConnect with Don Hicks: https://www.linkedin.com/in/donald-hicks-35575b/Learn more about Supply Chain Now: https://supplychainnow.comWatch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-nowSubscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/joinWork with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVkWEBINAR- Empowering Decision-Making in 2026 with Supply Chain Orchestration: https://bit.ly/3W7swlLWEBINAR- Inside Outdoor Cap’s Warehouse: How Voice Picking Elevated Daily Operations: https://bit.ly/49m4D1zWEBINAR- Supply Chain Strength: Strategies that Deliver in any Economy: https://bit.ly/4hqTnTHThis

In this episode of Supply Chain Now, Scott Luton welcomes Mike Griswold, Vice President Analyst at Gartner, for a conversation on leadership, innovation, and the future of supply chains. Mike shares how leading organizations are expanding beyond logistics to connect planning, customer experience, and innovation. Drawing on lessons from the Ryder Cup, he highlights the power of preparation, teamwork, and resilience; qualities that define both top athletes and successful supply chain leaders.Mike also explores how AI can strengthen decision-making without replacing human expertise. He shares insights from Gartner’s Top 25 and previews the upcoming Planning Summits in London and Denver. From aligning people and processes to driving performance in uncertain times, this episode offers practical lessons for building smarter, more connected supply chains.Jump into the conversation:(00:00) Intro(01:28) Introducing the lightning round(02:59) Ryder Cup and supply chain analogies(09:36) Late-night snacks and drinks(11:33) Alternative career paths(13:18) Supply chain planning as a board game(15:43) Buzzwords in supply chain(19:58) Exploring VUCA and its impact(21:04) Overhyped and underrated supply chain tech trends(23:00) The evolution of shopping technology(25:50) Gartner supply chain top 25 insights(34:15) Supply chain leadership superpowers(38:47) Gartner planning summits overviewAdditional Links & Resources:Connect with Mike Griswold: https://www.linkedin.com/in/mike-griswold-6a68922/Learn more about Gartner: https://www.gartner.com/enConnect with Scott Luton: https://www.linkedin.com/in/scottwindonluton/Learn more about Supply Chain Now: https://supplychainnow.com Watch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-now  Subscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/join  Work with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVkWEBINAR- Optimizing End-to-End Logistics: Efficiency, Collaboration, and Innovation- https://bit.ly/4ml2TZhWEBINAR- Empowering Decision-Making in 2026 with Supply Chain Orchestration: https://bit.ly/3W7swlLWEBINAR- Inside Outdoor Cap’s Warehouse: How Voice Picking Elevated Daily Operations: https://bit.ly/49m4D1zWEBINAR- Supply Chain Strength: Strategies that Deliver in any Economy: https://bit.ly/4hqTnTHThis episode was hosted by Scott Luton and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton. For additional information, please visit our dedicated show page...

In this episode of Supply Chain Now, Scott Luton welcomes back Supply Chain Dive senior reporter Max Garland for a fast-paced look at the biggest logistics stories shaping Q4 2025. Max breaks down the latest peak season surcharges, noting how FedEx, UPS, and Amazon are raising fees while newer players like U-Speed and GoBolt are winning business with “no-fee” strategies. He also shares how shippers can protect margins through early planning and carrier diversification.The conversation continues with updates on Amazon Shipping’s growing market share, UPS’s first-ever driver buyouts, and the widespread impact of the de minimis rule’s repeal, which has cost brands like Lululemon hundreds of millions. They wrap with coverage of the Canada Post strike, exploring what it means for holiday deliveries and why U.S. shippers should take note. Insightful, data-driven, and timely, this episode offers practical takeaways for supply chain professionals heading into peak season.Jump into the conversation:(00:00) Intro(02:39) 2025 peak season fees overview(05:19) Amazon Shipping’s market moves(08:35) UPS buyouts and workforce changes(10:16) End of de minimis and its impact(13:15) Canada Post strike updatesResources:Connect with Max Garland: https://www.linkedin.com/in/maxgarland/ Learn more about Supply Chain Dive: https://www.supplychaindive.com/ Connect with Scott Luton: https://www.linkedin.com/in/scottwindonluton/Learn more about Supply Chain Now: https://supplychainnow.com Watch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-now  Subscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/join  Work with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVkWEBINAR- Optimizing End-to-End Logistics: Efficiency, Collaboration, and Innovation- https://bit.ly/4ml2TZhWEBINAR- Empowering Decision-Making in 2026 with Supply Chain Orchestration: https://bit.ly/3W7swlLWEBINAR- Inside Outdoor Cap’s Warehouse: How Voice Picking Elevated Daily Operations: https://bit.ly/49m4D1zWEBINAR- Supply Chain Strength: Strategies that Deliver in any Economy: https://bit.ly/4hqTnTHThis episode was hosted by Scott Luton and produced by Joshua Miranda, Trisha Cordes, and Amanda Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/breaking-news-now-1498

Today we delve into pressing cybersecurity issues, recent developments in warehouse demand, and the need for more operational efficiency in the cold chain industry.. Welcome to The Buzz powered by AutoScheduler!Hosts Scott Luton and Tandreia Bellamy welcome special guest Ilya Preston, Co-Founder & CEO of PAXAFE, to discuss:The ongoing tariff challenges and how companies like Lovesac are navigating these through strategic supplier negotiations, production shifts, price adjustments, and cost-cutting measuresThe warehouse industry, where a resurgence in demand is noted, reflecting broader economic trendsThe pressing issues surrounding cybersecurity within the supply chain, particularly during Cybersecurity Awareness Month, highlighting the alarming trend of declining budgets despite increasing cyber threatsThe burgeoning cold chain industry and the necessity for orchestration in ensuring operational efficiencyJoin us as we unpack these pivotal topics and their implications for the future of global supply chains, offering actionable insights for industry professionals.Additional Links & Resources:With That Said: https://bit.ly/WTS19Oct2025AutoScheduler.AI:  https://autoscheduler.aiSAP Supply Chain Orchestration: https://bit.ly/SAP4Nov2025 Lovesac sees ‘strong progress’ from 4-step tariff plan: https://bit.ly/LovesacTariffsPrologis Raises Outlook as Warehouse Leasing Picks Up: https://on.wsj.com/4opnRaTCIOs, CEOs split on key tech decisions: https://bit.ly/CIOsCEOsAutoScheduler Warehouse Decision Agent: https://autoscheduler.ai/agent-gate/ The Real Cold Chain Problem Isn’t Visibility — It’s Your Approach: https://bit.ly/PAXAFEblogLearn more about Paxafe: https://www.paxafe.com/Connect with IIya Preston:  https://www.linkedin.com/in/ilyapreston/ Learn more about Supply Chain Now: https://supplychainnow.comWatch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-nowSubscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/joinWork with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVkWEBINAR- Optimizing End-to-End Logistics: Efficiency, Collaboration, and Innovation- https://bit.ly/4ml2TZhWEBINAR- Empowering Decision-Making in 2026 with Supply Chain Orchestration: https://bit.ly/3W7swlLThis episode is hosted by Scott Luton...

In this episode of Supply Chain Now, Scott Luton is joined by Paul Brooks, founder of Go Further Consulting, and Dave Food, Chief Strategy Officer at Prophetic Technology, to explore the evolving demands of supply chain leadership in today’s global economy. They discuss how the role has become more visible since the COVID-19 pandemic, why leadership fundamentals like judgment, communication, and resilience remain constant, and how AI and technology are reshaping the way leaders think and operate.Paul shares insights from interviewing 50 global executives on servant leadership and values-based decision making. At the same time, Dave emphasizes the importance of T-shaped leaders who balance specialist expertise with a broad organizational perspective. Together, they highlight why empowering teams to experiment safely, aligning metrics across functions, and fostering collaboration with suppliers and customers are critical for long-term success. This conversation offers a clear roadmap for developing future-ready leaders who can navigate complexity and inspire high-performing teams.Jump into the conversation:(00:00) Intro(03:48) Core mantras and leadership philosophies(07:23) Paul and Dave’s career journeys(11:35) Challenges facing supply chain leadership today(16:23) Why customer experience drives supply chains(18:26) The bigger picture and process explained(27:02) The role of the wider team(28:38) Aligning KPIs with new CEO strategies(29:29) Supply chain leadership in the boardroom(31:51) Specialists versus generalists in supply chain(36:02) Understanding the T-shaped leader concept(42:39) Leadership mistakes to avoid in supply chains(45:22) Future trends in supply chain leadership(48:46) Projects and initiatives from Paul and DaveAdditional Links & Resources:Connect with Paul Brooks: https://www.linkedin.com/in/paulbrooksfcilt/Learn more about Go Further Consulting: http://www.gofurtherconsulting.co.uk/Learn more about Paul’s website: www.wordstoinspire.co.ukConnect with Dave Food: http://www.linkedin.com/in/davefoodLearn more about Prophetic Technology: https://www.prophetic-technology.com/Connect with Scott Luton: https://www.linkedin.com/in/scottwindonluton/Learn more about Supply Chain Now: https://supplychainnow.com Watch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-now  Subscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/join  Work with us! Download...

In this episode of Supply Chain Now, Scott Luton and special guest host Claudia Freed, President & CEO of EALGreen, welcome Chuck Johnston, Chief Strategy Officer at ReturnPro, for a deep dive into the “dark side” of supply chain: reverse logistics and returns management. They unpack why returns are a nearly trillion-dollar challenge in the U.S., how BORIS (buy online, return in store) strains store operations, and why many retailers still under-invest: leaders often can’t see the full cost across functions or make the ROI case for what’s treated as a cost center.Chuck shares how the space has evolved from yellow notepads to data-driven decisioning, highlighting intelligent algorithms that route items at the customer’s first return click, fraud mitigation with imaging and behavior signals, and how third-party innovation is compressing software build times. Claudia adds a nonprofit and circularity lens: donation channels, extended tax credits, and AI pilots (computer vision + MCP agents) that identify item condition and slotting in real time. Together, they explore where to start, why cross-functional “ambassadors” matter, and how partnerships across retailers, manufacturers, nonprofits, and 3PLs can turn returns from margin erosion into measurable value and social impact.Jump into the conversation:(00:00) Intro(04:03) Warm-up questions and fun facts(05:54) Chuck Johnston's career journey(13:53) Challenges and opportunities in returns management(21:47) Technological innovations in returns management(29:50) AI solutions in inventory management(30:26) Tax benefits and opportunities for companies(31:06) The golden age of supply chain tech(31:44) AI's impact on fraud management(34:44) The debate on more returns vs. fewer returns(37:08) The EU Circular Economy Act(39:18) Returns fraud and data analytics(47:00) The importance of education and ambassadors(49:45) Connecting with industry leaders(52:01) Resources and upcoming eventsResourcesConnect with Chuck Johnston: https://www.linkedin.com/in/chuck-johnston-b07b3b4/ Connect with Claudia Freed: https://www.linkedin.com/in/claudiafreed/ Connect with Scott Luton: https://www.linkedin.com/in/scottwindonluton/Learn more about ReturnPro: https://www.returnpro.comDownload a copy of the Returns Report: 2025 Holiday Edition by ReturnPro: https://www.returnpro.com/resources/blog/returns-report-2025-holiday-edition Learn more about EALGreen: https://www.ealgreen.org Register for The Optimized Digital Transformer: Key Concepts for Enhancing Modern Leadership and other upcoming webinars: https://supplychainnow.com/upcoming-live-programming/ Learn more about...

Today we're diving into the multifaceted world of supply chain dynamics, emphasizing the critical importance of effective leadership amidst the ever-evolving challenges within the industry. Welcome to The Buzz powered by AutoScheduler!Hosts Scott Luton and Marty Parker welcome special guest Guy Courtin, Vice President of Industry and Global Alliances at Tecsys, to discuss:The necessity for clarity in communication, particularly during adverse situationsThe dual need for leaders to provide both positive reinforcement and constructive feedback to their teamsThe upcoming holiday spending season, forecasting a noticeable shift in consumer behavior towards seeking deals, a trend that is likely influenced by broader economic factors and ongoing supply chain disruptionsAutomating supply chain processes and the implications of recent tariffs on global tradeJoin us for this episode that will have you rethinking your strategies and embracing adaptability in an increasingly complex landscape.Additional Links & Resources:With That Said: https://bit.ly/WTS12Oct2025AutoScheduler.AI:  https://autoscheduler.aiManifest: www.ManifestVegas.com/SupplyChainNow Trump plans fresh China tariffs in response to rare earth export controls: http://bit.ly/4qfACqvPower outages drive supply chain worries, report says: https://bit.ly/NeedMoreJuiceOnline holiday spending growth set to slow to 5.3% as shoppers seek discounts: https://cnb.cx/47lfd7IJim Farley’s ‘essential economy’ drive at Ford: https://bit.ly/FordCEOIntAutoScheduler Warehouse Decision Agent: https://autoscheduler.ai/agent-gate/ Tecsys: https://www.tecsys.com/Connect with Guy Courtin:  https://www.linkedin.com/in/guycourtin/ Connect with Marty Parker:  https://www.linkedin.com/in/martyparker/ Follow Scott on LI: https://www.linkedin.comLearn more about Supply Chain Now: https://supplychainnow.comWatch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-nowSubscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/joinWork with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVkWEBINAR- The Optimized Digital Transformer: Key Concepts for Enhancing Modern Leadership:

In this episode of Supply Chain Now, and part of the Supply Chain Leadership Across Africa series, Scott Luton is joined by co-host Clare Fincham of SAPICS, with guests Nicole Petersen from the South African Graduate Employers Association, and Yaseen Ahmid, CEO of Luna, to explore the biggest takeaways from the SAPICS Annual Conference 2025 in Cape Town. Together, they discuss the rising demand for supply chain graduates, the growing emphasis on sustainability skills, and the widening gap between what universities teach and what employers need.Nicole shares how initiatives like Quantify Your Future are creating clear pathways for students, while Yaseen highlights the importance of tailoring resumes, building early employer relationships, and showcasing entrepreneurial soft skills. Clare emphasizes the role of community and collaboration in extending conference conversations into universities and businesses. This discussion offers a roadmap for addressing supply chain talent shortages and preparing Africa’s workforce to lead in global innovation.Jump into the conversation:(00:00) Intro(01:01) Supply chain leadership across Africa(02:10) Introducing Nicole Petersen and Yaseen Ahmid(04:16) Cape Town experiences and warm-up questions(07:40) SAGEA’s role in early career talent(10:24) Luna and career development with Yaseen(14:12) SAPICS Annual Conference 2025 highlights(20:47) Talent trends in South African supply chains(25:05) Recap and industry insights shared(26:25) Tailoring resumes for specific roles(28:05) Case study: Quantify Your Future initiative(32:36) Case study: Drexel supply chain advisory board(41:13) Innovative leadership examples from AfricaResources:Connect with Nicole Petersen: https://www.linkedin.com/in/nicole-petersen-sagea/Learn more about the South African Graduate Employers Association (SAGEA): https://sagea.org.za/Connect with Yaseen Ahmid: https://www.linkedin.com/in/yaseen-ahmid/Learn more about Luna: https://luna-resume.com/Connect with Clare Fincham: https://www.linkedin.com/in/clare-fincham-5aab6a27/Learn more about SAPICS: https://www.sapics.org/Connect with Scott Luton: https://www.linkedin.com/in/scottwindonluton/Learn more about Supply Chain Now: https://supplychainnow.com Watch and listen to more Supply Chain Now episodes here:

In this episode of Supply Chain Now, Scott Luton sits down with two leaders shaping the future of reverse logistics from the floor to the classroom: Troy Campbell, Director of Reverse Logistics Centers at The Home Depot, and Dr. Glenn Richey, Jr., Harbert Eminent Scholar in Supply Chain Management at Auburn University.Troy opens the doors to Home Depot’s four Reverse Logistics Centers: Phoenix, Pittston (PA), McDonough (GA), and Indianapolis, showing why a people-first culture remains the operating system for returns at scale. He gets real about “automation when the box isn’t a box,” how rethinking inbound flows through 3PLs reduces touches and transportation cost, and why simple vendor conversations (like consolidating daily pallets into a single weekly load) can unlock outsized impact. His north star: make associates’ days easier, and the entire reverse network improves.Glenn zooms out to the macro shifts: the move from minimizing returns to maximizing returns within a circular economy, generative AI for scenario planning and real-time decision support, and reverse logistics as the operational backbone of sustainability. He maps the skills the next workforce will need, calls for clearer industry coding to separate reverse data from forward logistics, and outlines how universities can build dedicated reverse tracks. Together, Troy and Glenn offer a practical, research-backed playbook for turning returns into speed, value, and advantage without losing the human element that makes it work.Jump into the conversation:(00:00) Intro(01:17) Interview with Troy Campbell from Home Depot(04:20) Challenges and innovations in reverse logistics(08:49) Networking opportunities and industry insights(17:20) Interview with Glenn Richey from Auburn University(19:30) About Auburn’s supply chain management program(20:52) Maximizing returns in a circular economy(23:29) Role of generative AI within supply chain operations(28:34) Reverse logistics and sustainability practices explained(32:26) The next generation of logistics skills(34:55) Engaging students in reverse logistics educationResources:Connect with Troy Campbell: https://www.linkedin.com/in/troy-campbell-6321a31/ Connect with Dr. Glenn Richey: https://www.linkedin.com/in/glennrichey/ Learn more about The Home Depot: https://www.homedepot.com/ Learn more about The Harbert College of Business at Auburn University: https://harbert.auburn.edu/index.html Learn more about the Reverse Logistics Association: https://rla.org/ Connect with Scott Luton: https://www.linkedin.com/in/scottwindonluton/Learn more about Supply Chain Now: https://supplychainnow.com Watch and listen to more Supply Chain Now episodes here: a...

Today we're discussing the top news in workforce development in manufacturing, reverse logistics, and circular economy. Welcome to The Buzz powered by AutoScheduler!Hosts Scott Luton and Kim Reuter, along with Founder & Chief Circularity Officer with All Things Circular, guest Rich Bulger, explore:The implications of large-scale investment announcements in U.S. manufacturing, such as Intel's $28 billion project in OhioThe potential delays and challenges posed by the U.S. government shutdownThe importance of workforce development in manufacturing, emphasizing the need for skilled trades and educationInsights on the reverse logistics and circular economy, advocating for more returns in certain contexts to drive profitability and sustainabilityOrchestration in supply chains, showcasing platforms that streamline processes and enhance efficiency. Join us for this episode with expert perspectives and actionable insights, offering valuable guidance for navigating the complexities of modern supply chains.Additional Links & Resources:Connect with Rich: https://www.linkedin.com/in/rich-bulger-43b02112/Check out All Things Circular: https://allthingscircular.com/Supply Chain and Logistics Summit: https://bit.ly/4q9yeBECheck out AutoScheduler's new Warehouse Decision Agent: https://autoscheduler.ai/agent-gate/Learn more about AutoScheduler: https://autoscheduler.ai/How Intel's $28 Billion Pledge Left an Ohio Town in Limbo: https://bit.ly/48iVgPUU.S. Government Shutdown: How Will it Impact the Global Supply Chain? https://bit.ly/48iVgPUWorkforce Development and Vocational Training: https://www.manufacturingdive.com/news/workforce-development-vocational-training-kellanova-pella/761262/Complete Protection for Every Shipment with EasyPost: https://get.easypost.com/guardQ2 2025 U.S. Bank Freight Payment Index: bit.ly/scn-us-bankRich's vlog about orchestration: https://bit.ly/4o70UcqLearn more about Supply Chain Now: https://supplychainnow.comWatch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-nowSubscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/joinWork with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVkWEBINAR- The Power of Partnership: Building Long-Term Success with Automation Integrators: