TIME - Travel Industry Mentor Experience

Send us Fan Mail Feeling like a fraud can hit hardest right when you’re stepping up. We’re joined by Blake Muir-Smith, a leadership facilitator at Flight Centre Travel Group, to talk about what leadership development looks like behind the scenes and what it takes to support future team leaders without pretending you’ve got it all sorted. Blake shares how he landed a role that usually goes to people who came up through the “red and white” pathway and how he learned to back his experience inste...

Send us Fan Mail Australia’s travel industry doesn’t run on passion alone, it runs on advocacy, relationships, and the unglamorous work happening in the background. We’re joined by Emmalita Malmberg, National Manager Corporate Partnerships at the Australian Travel Industry Association (ATIA), to unpack how a peak body supports a $30 billion travel sector and why partnerships across airlines, cruise lines, insurers, tour operators and the travel trade matter more than ever. We also go p...

Send us Fan Mail Mentoring sounds simple until you try to do it well. We sit down with Marion Barbier, direct marketing lead at Ponant, to unpack what actually makes a six-month mentoring program work and why the timing of it matters as much as the content. Marion shares how she first discovered the TIME program while working in cruising, why she waited until she had enough space in her role to fully commit, and what changed once she stopped trying to chase every goal at once.<br><br...

Send us Fan Mail We kick off with full carpool karaoke chaos, then we realise something mid-song: the awkward, silly stuff is exactly where confidence gets built. With Arnuad, Timo and Kelly in the car, we bounce from Aussie anthems to Eurovision and Dolly Parton, using music as a gateway to talk about leadership energy, emotional resilience, and what it takes to stay engaging when the travel industry feels under pressure. The deeper thread is travel and tourism storytelling. Real customer e...

Send us Fan Mail Thinking about a bold career switch or trying to make sales work smarter, not harder? Meet Mel from Melbourne, who traded a decade in Big Four tax for a front-line role in cruise sales and built a system that turned burnout into balance. We dive into her leap into the travel industry, how she pitched transferable skills to land a strategic sales manager role, and the mindset that powered her first year of relentless yes—then the turning point that followed. Mel opens up abou...