In this conversation, Jordan Gesky, the Senior Customer Experience Manager at True Classic, discusses her role in overseeing customer service operations and enhancing the customer journey. She shares insights on leveraging post-purchase experiences to drive sales, the integration of AI in customer service, and the importance of maintaining a human touch in digital interactions. The conversation also covers True Classic's brand identity, customer demographics, and future expansion plans, including the introduction of women's and children's lines. Jordan expresses excitement about the company's growth and the evolving landscape of customer expectations in the age of AI.TakeawaysJordan Gesky is the Senior Customer Experience Manager at True Classic.True Classic aims to create a smooth customer journey from pre-purchase to post-purchase.The company uses Parcel Labs for post-purchase tracking and marketing.AI is seen as a tool to enhance customer service, not replace it.Maintaining a human touch in customer service is crucial, especially for upset customers.True Classic's chatbot, named 'Crew', is designed to assist customers with personalized recommendations.The brand targets a wide demographic, from young adults to grandparents.Customers are increasingly accepting of AI in their shopping experiences.True Classic plans to expand its product lines to include women's and children's apparel.The company is exploring new sales channels, including TikTok Shop and retail partnerships.Chapters00:00Introduction to True Classic and Customer Experience03:10Leveraging Post-Purchase Journeys for Sales06:00The Role of AI in Customer Experience09:13True Classic's Brand and Customer Demographics12:03Future Growth and Expansion Plans14:01Closing Thoughts and Personal Interests
In this conversation, Joslyn Faust discusses the surprising environmental impact of toilet paper production, revealing that 27,000 trees are cut down daily for this product. She shares her journey towards more sustainable purchasing decisions, influenced by her teenagers' candid feedback on various brands. Their insights highlight the importance of considering both sustainability and product quality, prompting a deeper reflection on consumer choices and environmental responsibility.Takeaways27,000 trees are cut down every day for toilet paper.Sustainability in everyday products is crucial for the environment.Teenagers provide honest feedback that can influence choices.Consumer awareness can lead to better purchasing decisions.Sustainable products should not compromise on quality.Plastic wrapping on sustainable products raises questions.Exploring different brands can reveal better options.Environmental impact should be a priority for consumers.Feedback from family can drive change in buying habits.Awareness of product sourcing can lead to more responsible consumption.Sound Bites"There could be a better way""Such a big impact""Why is it wrapped in plastic?"Chapters00:00Introduction to Hey Bamboo and Jocelyn's Journey03:30Sustainability in Toilet Paper: The Hey Bamboo Approach06:16Market Entry and Consumer Insights09:37The Role of Social Media in Brand Growth12:22Bamboo as a Sustainable Resource15:21Future Products and Market Expansion18:25E-commerce Strategies and Brand Positioning21:16Closing Thoughts and Personal Insights
This conversation with January Digital President Sarah Engel, and COO JB Brokaw, at eTail Palm Springs explores the transformative impact of AI on content creation, emphasizing the balance between automation and human creativity. It discusses how AI can enhance the creative process while still requiring human insight to connect ideas to branding. The dialogue highlights the exciting potential for innovation in marketing and the importance of big ideas in this evolving landscape.TakeawaysThe ability to automate content creation is revolutionizing the industry.AI can generate multiple versions of content quickly.Human insight is essential to connect content to branding.Creativity is experiencing a renaissance due to AI advancements.Balancing automation with human creativity is crucial for success.The future of branding is being shaped by technological innovations.AI enhances creativity rather than replacing it.Marketers must adapt to the evolving landscape of content creation.Big ideas remain central to effective branding and marketing.Innovation in marketing is increasingly driven by AI capabilities.Chapters00:00Introduction to January Digital and Its Mission03:34Navigating Brand Loyalty in a Competitive Market06:48The Rise of AI and Agentic Technology in Shopping09:51Understanding Consumer Behavior and E-commerce Dynamics12:44The Importance of Measurement and Testing in Marketing15:43The Shift from Data to Creative in Marketing Strategies18:48Future Directions and Opportunities for Brands
SummaryThis conversation delves into the various business strategies available to companies, emphasizing the importance of identifying the right strategy for individual businesses and effectively implementing it in marketing efforts. The discussion highlights that not all strategies are suitable for every business, and a tailored approach is essential for success.TakeawaysEvery business will have one of the five strategies.It's about identifying which of the five is the right one.Use it in your marketing.Strategies work differently for different businesses.Not trying to use all five strategies.Quick run through of strategies.Effective marketing requires the right strategy.Understanding your business is key.Marketing is about finding the right fit.Every strategy has its unique application.Sound Bites"Use it in your marketing.""Quick run through of strategies.""Understanding your business is key."Chapters00:00Introduction to Apple Tree Marketing and Personal Passions04:30Exploring Standout Strategies in Marketing12:40Understanding Client Emotions and Marketing Strategies18:27The Role of AI in Marketing and Content Creation
In this conversation, Xavier Rio discusses the transformative impact of generative AI on operational productivity and scalability. He emphasizes the importance of understanding the specific problems AI aims to solve and the value it brings to the organization.TakeawaysGenerative AI is crucial for productivity and scalability.Understanding the purpose of AI is essential.AI should not be implemented for its own sake.The focus should be on solving real problems.Content creation is a significant area for AI application.AI can enhance operational efficiency.Defining the added value of technology is key.Generative AI can transform product content creation.The integration of AI requires clear objectives.AI's role should align with business goals.Sound Bites"Generative AI will be a key element on productivity""What is the added value of the technology?"Chapters00:00Introduction to E-commerce Leadership05:523M's Vision and E-commerce Strategy07:24Innovation in B2B E-commerce11:28The Evolution of Omnichannel Strategies13:49The Role of Video in B2B Communication16:03Generational Shifts in B2B Buying Behavior17:213M's Growth Channels and Sustainability Initiatives19:10Global Insights and Regional Adaptation20:08Implementing the Digital Shelf21:42AI's Impact on E-commerce Solutions23:43Future Trends in E-commerce26:14B2B Sales Cycles and Promotional Events28:21Innovative Products for the Future
In this conversation, Rochelle Thielen emphasizes the critical role of real-time data in developing effective pricing strategies. She discusses how businesses must adapt quickly to customer expectations and market trends to remain competitive.TakeawaysReal-time data is essential for effective pricing strategies.Businesses should aim for a deep understanding of customer expectations.Data analysis should be conducted frequently, ideally in real-time.The 24-hour data limit is outdated for top-tier businesses.Understanding market trends is crucial for pricing decisions.Companies need to be proactive rather than reactive in their pricing.Customer insights can lead to more effective pricing strategies.The speed of data analysis can impact business success.Real-time insights can provide a competitive edge.Adapting to customer needs quickly is vital for growth.Sound Bites"Understanding of what customers are expecting to see.""It should be so much quicker up to real time."Chapters00:00Introduction to Traject Data and Rochelle's Background06:36Human Oversight in AI Systems14:54Trends in Retail Data Usage21:48AI Democratization for Small Merchants27:39Popular Products and Closing Thoughts
SummaryThe conversation explores the expansive growth of the digital gaming industry, highlighting the diversity of gaming platforms and user experiences.takeawaysThe digital gaming industry is rapidly expanding.Different locations influence gaming preferences.PC gaming remains a significant segment.Mobile gaming is growing at a fast pace.User experience varies across different platforms.Chapters00:00Introduction to G2A and Marketing Journey03:55The Evolution of G2A's Business Model06:43Market Expansion and User Experience09:34The Role of AI in Digital Marketplaces12:31Understanding Gaming Demographics and Trends15:28Future Predictions for the Gaming Economy18:51Brand Positioning and Marketing Strategies21:32Closing Thoughts and Shameless Plug
SummaryThis conversation explores the evolving role of SEO in digital marketing, emphasizing the importance of collaboration and understanding its impact on business. The discussion also touches on future trends that will influence SEO strategies.takeawaysIf you are touching the website, you are doing SEO.Understanding your role in SEO is powerful.SEO contributes to long-term business support.Collaboration is essential for SEO success.Future trends will shape SEO strategies.SEO is not just a technical role; it's collaborative.The landscape of digital marketing is constantly evolving.Awareness of SEO's impact can enhance business strategies.Every team member can influence SEO positively or negatively.Staying updated on trends is crucial for SEO professionals.Sound Bites"Collaboration is key in SEO success."Chapters00:00Introduction to SEO and Personal Background02:56The Evolution of SEO: Lessons from the Past05:28Understanding SEO Pillars: Technical, On-Page, and Off-Page08:28Common SEO Mistakes and Low-Hanging Fruits11:10The Importance of Content Context and Keywords12:54Navigating Cannibalization in E-Commerce16:49The Role of Off-Page SEO and Backlinks20:35Strategies for Effective Link Building23:22The Need for Patience in SEO Results27:00Conclusion and Final Thoughts on SEO
Two reasons to listen. Number 1: this is an awesome episode with a inspiring storyNumber 2: It's about #2Summary:In this engaging conversation, Caleb Olson, the inventor of the Poop Copter, shares his journey from software engineer to innovative problem-solver. With a master's in computer science and machine learning background, Caleb discusses how his side project evolved from a basic security camera poop detection system to a fully autonomous drone. He details the technical challenges of creating a precision-landing drone that can identify and collect dog waste, using Raspberry Pi technology and computer vision. Beyond the technical aspects, Caleb offers candid insights about viral fame, the balance between passion projects and business opportunities, and his philosophy on building solutions that haven't been tried before.Takeaways:Caleb's background combines software engineering with machine learning expertiseThe Poop Copter evolved through multiple iterations over 2.5 yearsHis approach prioritizes simple, cost-effective solutions using basic materialsThe drone uses custom-trained AI models to identify dog wasteSafety and precision landing were key technical challengesThe project demonstrates the intersection of hobby drones and practical automationCaleb values creative freedom in side projects over commercial constraintsHe's developed other innovative solutions, including baby monitoring systemsThe project highlights the potential for automating common household tasksBalancing viral attention with meaningful development remains a challengeSound Bites:"I'm a builder and I have these tools and they're just the means to do something with.""That's what's so magical for me still with coding and stuff is you can build seemingly anything.""I've slowly become just the poop man. It's just weird.""I like exploring interesting data sources that I have that feel untapped."Chapters:00:00 Introduction and Background15:30 Technical Deep Dive into Poop Copter31:45 Future Vision and Business Possibilities40:46 Closing Thoughts and Next Steps
In this episode, Christopher Yang, co-president of Shopline, discusses the evolving landscape of e-commerce, the challenges faced by merchants, and the innovative solutions offered by Shopline. He emphasizes the importance of customer engagement, the role of no-code solutions, and the integration of AI in enhancing the e-commerce experience. Christopher also highlights Shopline's commitment to sustainability and its global expansion strategy, aiming to empower merchants in a competitive market.takeawaysChristopher Yang has extensive experience in e-commerce across various sectors.Shopline focuses on scalability, performance, and efficiency for merchants.Merchants are looking for personalized and seamless shopping experiences.No-code solutions are essential for reducing development costs and time.AI-driven analytics are crucial for improving conversion rates and customer engagement.Shopline supports international expansion with multi-currency capabilities.Sustainability is becoming a key focus for e-commerce businesses.The future of e-commerce includes trends like live shopping and subscription models.Shopline's app ecosystem enhances merchant capabilities and customer experiences.Understanding customer needs is vital for developing effective e-commerce solutions.Sound Bites"We're here to support different initiatives""No code is just a part of that""Explore Shopline for your e-commerce needs"Chapters00:00Introduction to Christopher Yang and Shopline02:38Shopline's Unique Value Proposition04:59Challenges and Innovations in E-commerce07:30The Role of AI and No-Code Solutions10:15Customer-Centric Strategies and Market Expansion12:40Sustainability in E-commerce15:07Shopline's Global Reach and Future Goals17:48Predictions for E-commerce in 202520:13Innovations and Customer Success Stories22:58Closing Thoughts and Contact Information
SummaryIn this episode of Talk Commerce, Ravi Mittal, CEO of Rave Digital and owner of Aheadworks, discusses the challenges and complexities of the Magento extension system. He highlights the need for a simplified licensing model and centralized management of extensions to enhance the buying experience for merchants. Ravi also shares insights on the upcoming Meet Magento Florida conference, emphasizing its importance in fostering community and collaboration within the Magento ecosystem.takeawaysRavi Mittal founded Rave Digital in 2008 after leaving IBM.Magento is a flexible platform but has challenges with its extension system.The current licensing model for Magento extensions is overly complicated.Merchants often struggle with managing multiple subscriptions for extensions.A centralized marketplace could simplify the purchasing process for extensions.Ravi advocates for a unified licensing cost across all Magento editions.The Magento community is losing market share to competitors like Shopify.Meet Magento Florida aims to revive the community spirit of Magento events.Rave Digital leverages its own extensions for efficient service delivery.Ravi encourages community involvement in advocating for changes in the Magento ecosystem.Sound Bites"Adobe can make certain changes.""We are losing market share to Shopify.""We are growing year over year by 15%."Chapters00:00Introduction to Rave Digital and Aheadworks02:56Challenges in the Magento Extension System06:53Current Licensing Models and Their Complexity10:39The Need for Centralized Extension Management12:41Proposed Changes for the Magento Community19:13Licensing Costs: Open Source vs. Enterprise21:01Meet Magento Florida Conference Overview
In this episode, Brent Peterson interviews Eitan Koter, co-CEO of Vimmi, a company specializing in video commerce. Eitan discusses the importance of video in marketing, the rise of shoppable videos, and how brands can effectively integrate video into their e-commerce strategies. He shares insights on creating engaging video content, the future of video marketing, and real-world success stories from various industries. The conversation emphasizes the need for authenticity and consistency in video marketing, as well as the potential for significant conversion rates through effective video strategies.takeawaysVideo is becoming a foundational channel for companies.Social commerce is projected to exceed $8 trillion by 2030.Authentic and consistent video content drives customer engagement.Short form videos are effective for immediate conversion.Live shopping events can significantly boost sales.Repurposing existing videos can save time and resources.Video is crucial for building trust with potential customers.E-commerce is evolving with the integration of video.Brands need to create a direct relationship with consumers.The future of marketing will heavily rely on video content.Sound Bites"Social commerce is probably what driving it.""Video is a very powerful way to create engagement.""Video keeps users more time on their platforms."Chapters00:00Introduction to Vimeo and Eitan Koter05:56Integrating Video with E-commerce Platforms12:32The Importance of Authentic Content18:14Effective Call-to-Actions in Video24:17Future Trends in Video Commerce
In this episode of Talk Commerce, Brent Peterson interviews Betty Lu, the CEO and founder of Confetti Snacks, a company dedicated to transforming imperfect produce into delicious snacks while addressing global food waste. Betty shares her entrepreneurial journey, the challenges of entering the snack market, and the innovative processes behind creating unique flavors. The conversation highlights the importance of sustainability in food production and the company's mission to make healthy eating exciting for consumers.takeawaysConfetti Snacks was founded to combat food waste by using imperfect produce.Betty Lu's entrepreneurial journey began with a desire to create a lasting impact.The company focuses on innovative flavors inspired by global cuisines.Sustainability is a core value, with a commitment to upcycling food waste.Confetti Snacks aims to change perceptions of vegetables through delicious snacks.The brand has gained traction in major retailers like Walmart and Disney.Consumer curiosity drives sales, as the product stands out in the market.Betty emphasizes the importance of taste in promoting healthy eating.The company is expanding its product line and exploring new flavors.Confetti Snacks is actively working on partnerships to increase brand visibility.Sound Bites"I wanted to create the anti-thesis of a potato chip.""Nearly one third of edible produce are thrown away every year.""We have a huge pleasure of working with Disney."Chapters00:00Introduction to Confetti Snacks and Betty Lu05:58The Entrepreneurial Journey and Inspiration Behind Confetti Snacks11:18Innovative Snack Production and Flavor Development14:42Cultural Influence and Culinary Adventures16:22Challenges in Brand Growth and Market Penetration19:18Sustainability and Upcycling in the Snack Industry22:23Sales Channels and Distribution Strategies28:13Future Flavors and Partnerships32:49Closing Thoughts and Consumer Reception
Carolyn Lowe, CEO and founder of ROI Swift, shares invaluable insights about succeeding on Amazon's marketplace. With 25+ years of e-commerce experience, including roles at Dell and successful ventures with mom-and-baby brands, Carolyn reveals the strategies that matter most for Amazon success.
In this episode of Talk Commerce, Brent Peterson interviews Kyle Hency, CEO of GoodDay Software, who shares insights from his journey as a co-founder of Chubbies and his current mission to innovate ERP solutions for small brands. The conversation explores the operational challenges brands face today, the evolution of client expectations in technology, and the unique entrepreneurial environment in Austin, Texas. Kyle emphasizes the importance of building accessible tools for brands and the impact of AI on brand building, while also looking ahead to trends for the upcoming holiday season.takeawaysKyle Hency is the CEO of GoodDay Software, previously co-founder of Chubbies.Chubbies was built to authentically connect with a younger audience.GoodDay Software aims to simplify ERP solutions for small brands.Operational challenges for brands include inventory management and market competition.The technology landscape is evolving, with higher expectations from clients.AI is changing the way brands interact with technology and consumers.Austin's tech scene is thriving due to its supportive environment and lower cost of living.GoodDay Software focuses on providing a centralized operating system for brands.The holiday season is expected to show positive trends for brands after a tough period.Collaboration among brands in the e-commerce space is crucial for success.Sound Bites"Every day is a good day.""The cost of living is just so transformative.""It's a system that does a lot more for you."Chapters00:00Introduction to Kyle Hency and GoodDay Software02:57The Journey from Chubbies to GoodDay Software05:37Operational Challenges for Brands08:20Building Solutions from Real Pain Points11:24The Evolution of Client Expectations14:03The Future of ERP Systems16:33The Impact of Economic Trends on Brands19:27Austin's Unique Innovation Ecosystem21:57GoodDay's Mission and Offerings
In this episode of Talk Commerce, Jay Topper, CCO of Fabric, shares insights on the evolving landscape of e-commerce, emphasizing the importance of a digital-first mindset, effective content generation, and key metrics for success. He discusses strategies for the upcoming holiday season, the impact of Amazon on retail dynamics, and the significance of maintaining a culture of natural tension within organizations. Jay also highlights the critical role of contribution margin as a key performance indicator and offers predictions for the retail season ahead.takeawaysDigital first is about mindset and customer promise.Content generation is critical for product pages.Contribution margin is essential for measuring marketing effectiveness.Natural tension in teams can lead to better outcomes.Retailers need to align marketing and merchandising strategies during peak seasons.Planning and contingency strategies are vital for holiday success.Amazon's influence is reshaping retail promotions and consumer expectations.Metrics should be agreed upon across departments for consistency.Flexibility in operations is crucial during peak times.Optimism is a key driver for success in retail.Sound Bites"You can't just rely on paid ads.""Plan the dive, dive the plan.""You need flexibility during peak."Chapters00:00Introduction to Jay Topper and His Journey03:41Understanding Digital First in Retail06:23The Importance of Content in E-commerce09:40Balancing Paid Ads and Organic Content12:18Natural Tension in Business15:07Key Metrics for E-commerce Success18:06Strategies for the Holiday Season20:55The Impact of Amazon on Retail23:52Predictions for the Upcoming Retail Season26:31Closing Thoughts and Fabric's Role
In this special holiday edition of Talk Commerce, host Brent Peterson joins forces with Scott Ohsman of Always Off Brand for an entertaining live recording from Shoptoberfest, sponsored by Shopware. Recorded in Brooklyn, NY, this collaborative episode features an engaging conversation with two dynamic guests: Noah Oakenberg from Above the Fray, a Portland-based solutions integrator specializing in B2B manufacturing, and Rohit Padanga, co-founder and CEO of Zamp, a comprehensive sales tax compliance solution provider.Key Discussion Points:The importance of building authentic customer relationships before pushing salesInside perspectives on Shoptoberfest and the Shopware communityCandid insights into agency-client relationships and partnership alignmentStrategic approaches to sales tax compliance in e-commerceReal-world experiences in agency management and client acquisitionSpecial Guests:Noah Oakenberg - Above the Fray (abovethefray.io)Rohit Padanga - Zamp (zamp.com)Co-Hosts:Brent Peterson - Talk CommerceScott Ohsman - Always Off BrandRecorded live at Shoptoberfest in Brooklyn, NY, this collaborative holiday special brings together the best of both podcasts for an insightful and entertaining discussion about the future of e-commerce and digital partnerships.Sponsored by Shopware
The conversation at Shoptoberfest delves into various aspects of e-commerce, focusing on the unique shopping experience provided by Tmoo, the impact of gamification on consumer behavior, and the current trends in holiday spending. The discussion also highlights the competitive landscape of retail, identifying key players and market dynamics, while exploring the future of e-commerce and B2B opportunities. The speakers reflect on the evolving nature of consumer expectations and the importance of adapting to new market realities.takeawaysThe Tmoo shopping experience is gamified, making it engaging for users.Consumers are increasingly looking for budget-friendly options during the holidays.Amazon and Shein are major players gaining market share in retail.Good retail practices are still essential in today's market.Emerging markets show a higher percentage of marketplace dominance.Drones are expected to revolutionize delivery in small towns.B2B commerce presents significant opportunities for growth.Shopify currently dominates the direct-to-consumer e-commerce space.Retail trends indicate a mix of winners and losers in the market.The conversation reflects on the importance of adapting to consumer behavior changes.Sound Bites"They're growing like a weed.""It's a lot of Greenfield.""Thanks for having me on."Chapters00:00Introduction to Shoptoberfest and Tmoo02:22The Gamification of E-commerce05:26Consumer Behavior and Holiday Spending07:37The State of E-commerce and Market Trends10:20The Future of Retail and B2B Opportunities13:15Closing Thoughts and Reflections
In this episode, Caroline D'Amore, founder of Pizza Girl, shares her journey from being a 'pizza kid' to a successful entrepreneur in the Italian food industry. She discusses the challenges she faced in a male-dominated space, her innovative products including organic sauces and countertop pizza ovens, and her vision for the future of Pizza Girl. Caroline emphasizes the importance of quality ingredients, empowering women in business, and the evolving trends in the food industry towards healthier options.TakeawaysCaroline's background in the pizza industry shaped her work ethic.Pizza Girl was born out of a desire for healthier Italian food options.The brand focuses on quality ingredients and authenticity.Caroline's innovative pizza ovens cater to a diverse audience.The importance of female representation in the food industry is highlighted.Caroline's journey reflects the challenges of being a woman entrepreneur.The future of food is leaning towards cleaner, healthier ingredients.Direct-to-consumer relationships are crucial for brand success.Caroline aims to expand Pizza Girl globally with unique concepts.The podcast emphasizes the need for authenticity in business.Sound Bites"I have a lot to say on the subject.""I am the pizza girl.""Girls are awesome."Chapters00:00Introduction to Pizza Girl and Caroline's Journey08:06The Product Line: Sauces and Pizza Ovens13:29The Vision for Brick and Mortar: Pink and Mortar18:55Women in Entrepreneurship: Breaking Barriers24:18The Future of Food: Trends and Innovations30:45Taste of the Coast.mp4
In this episode of Talk Commerce, Brent Peterson interviews Oren Inditzky, VP and GM of Online Stores at Wix, discussing the innovative Wix Donations platform. Oren shares insights on how Wix is transforming online fundraising for nonprofits and individuals, emphasizing the importance of user-friendly solutions that integrate website creation, donation management, and marketing tools. The conversation covers the motivations behind launching Wix Donations, its features, target verticals, and the role of analytics in optimizing fundraising efforts. Oren also highlights the ease of use for non-technical users and the potential for nonprofits to expand their reach using Wix's multilingual capabilities and AI tools.takeawaysWix powers over 700,000 online stores globally.Wix Donations simplifies the fundraising process.The platform allows for customized donation pages.Analytics help nonprofits track their fundraising success.Wix offers built-in marketing tools for promotion.User-friendly templates make setup easy for nonprofits.AI tools assist in content creation and marketing.Wix supports multilingual websites for global reach.The platform is designed for both nonprofits and individuals.Wix Donations can integrate with various business models.Sound Bites"You can use AI to generate social posts.""You can track and optimize your campaigns.""Wix offers stunning templates for nonprofits."Chapters00:00Introduction to Wix and Oren Inditzky05:29The Rise of Online Donations08:37Wix Donations: A Comprehensive Solution11:30Target Verticals and User Experience14:27Analytics and Performance Tracking17:32Tips for Nonprofits and Merchants20:38Leveraging AI in Donations and Marketing23:40Creating Engaging Content for Donations26:41Final Thoughts and Call to Action