This week, AXELOS' Allan Thomson and Consultant Richard Rose continue their conversation about key roles for programme management within MSP 5th edition. This time, the focus is on the relationship between Senior Responsible Owner and the Business Change Manager.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: [www.linkedin.com/company/4999764]Facebook: [www.facebook.com/AXELOSGBP]Twitter: [www.twitter.com/axelos_gbp]YouTube: [www.youtube.com/user/AXELOSBestPractice]
In this episode, AXELOS' Akshay Anand is reinterpreting the Latin watchmen quote “Quis custodiet ipsos custodes?” and asks, who manages the managers? In modern business this is the field of governance, which to many practitioners is a necessary organizational component, while to others is the cause of numerous and often infuriating blockers. Akshay explores these contradictions and attempts to reconcile them with the help of Mark Thomas (President, Escoute Consulting) and Shane Carlson (Director of Enterprise Architecture, ServiceNow).Mark Thomas: Twitter @escoute1Shane Carlson: Twitter @ITSMPunditVisit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: [www.linkedin.com/company/4999764]Facebook: [www.facebook.com/AXELOSGBP]Twitter: [www.twitter.com/axelos_gbp]YouTube: [www.youtube.com/user/AXELOSBestPractice]
Knowledge Management” (KM) that most knowledge workers experience is often limited to a knowledge base tool (sometimes combined with a self-service portal). Or it might be an ancient repository of documents on a SharePoint site. To figure out how to improve this situation, we need to go back to basics, and answer the question “what IS KM, and why is it important?”In this episode, Akshay is joined by Aprill Allen (Independent Consultant and Angel Investor, Twitter @knowledgebird), Jon Stevens-Hall (Principal Product Manager, BMC Software, Twitter @JonStevensHall) and Dave Snowden (Founder & Chief Scientific Officer, Cognitive Edge, Twitter @snowded). Together, they explore the challenges and benefits of investing in KM, why old models and approaches are no longer fit for purpose, and unlearning.This episode also features a shoutout to Suresh GP (Managing Director, Taub Solutions, Twitter @sureshgp). Suresh is a very active member of the ITSM community in India and SE Asia. He also serves as a regional leader for the BRM institute, and as an Ambassador for the DevOps Institute.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: [www.linkedin.com/company/4999764]Facebook: [www.facebook.com/AXELOSGBP]Twitter: [www.twitter.com/axelos_gbp]YouTube: [www.youtube.com/user/AXELOSBestPractice]
In this episode, AXELOS' Allan Thomson speaks to Richard Rose about key roles for programme management within MSP 5th edition and the relationship between them.This week, the focus is on the Programme Manager and the Business Change Manager.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: [www.linkedin.com/company/4999764]Facebook: [www.facebook.com/AXELOSGBP]Twitter: [www.twitter.com/axelos_gbp]YouTube: [www.youtube.com/user/AXELOSBestPractice]
In this episode, AXELOS’ Akshay Anand is joined by Andrea Kis, Principal Consultant at Devoteam, Jay Srinivasan, CEO at atSpoke (recently acquired by Okta), and Ian Aitchison, VP Product Management at Nextthink to talk about the adoption and use cases of Enterprise Service Management (ESM). They’re also sharing tips to help organization succeed in their ESM programmes.This week’s “shout-out” goes to Kenneth ('Kengon') Gonzalez, a veteran of the US military, and of the IT/SM world. He's worked in software development, support and operations, and most recently has been an advisor to CEOs and CIOs around the world.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: [www.linkedin.com/company/4999764]Facebook: [www.facebook.com/AXELOSGBP]Twitter: [www.twitter.com/axelos_gbp]YouTube: [www.youtube.com/user/AXELOSBestPractice]
In this week's episode, AXELOS' Allan Thomson speaks to Elizabeth Harrin, project manager, author and owner of the blog Girl's Guide to PM, and Nicola Carroll, project manager at AXELOS, about what it's like for women in project management.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: [www.linkedin.com/company/4999764]Facebook: [www.facebook.com/AXELOSGBP]Twitter: [www.twitter.com/axelos_gbp]YouTube: [www.youtube.com/user/AXELOSBestPractice]
We're trying an interesting approach with this podcast. We solicited a question from the ITSM community on LinkedIn, and then approached an SME to answer it, and then to ask their own question. We've ended up building an episode around this ""daisy chain"", and we'd love to know what you think!We start with a question sent in by Mitch Pautz (Senior ITSM Analyst, University of Southern California), which Akshay uses to kick off the episode with Rob Akershoek (Chair of The Open Group IT4IT Forum). Rob then asked a question about value streams which was addressed by Daniel Breston (Independent ITSM consultant and coach) & Michelle Major-Goldsmith (Manager, Kinetic IT). Finally, Dan asked a question about talent management, which Akshay brought back to base to have a chat with AXELOS CEO Mark Basham and CCO Catherine Newman.This episode's shout-out is to Orian Mendes, a Business Development Manager at TSO, the official publisher of ITIL guidance.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: [www.linkedin.com/company/4999764]Facebook: [www.facebook.com/AXELOSGBP]Twitter: [twitter.com/axelos_gbp]YouTube: [www.youtube.com/user/AXELOSBestPractice]
This week, Akshay invited back guests from earlier ‘creative professionals’ episodes to reflect on the topic of creativity. Akshay and his guests Simone Jo Moore (Organizational Coach and ITIL 4 author), Sanjeev NC (Product Manager, SuperOps.ai) and Rob England (Management Consultant and Trainer) discuss why creativity is discouraged in the workplace and why this is almost always a bad thing.This week’s “shout-out” goes to Stephen Mann, who is the principal analyst and content director at itsm.tools, one of the best ITSM blogs.Simone Jo Moore: Twitter @simonejomooreSanjeev NC: Twitter @yenceesanjeevRob England: Twitter @rob_englandStephen Mann: Twitter @stephenmannVisit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpYouTube: www.youtube.com/user/AXELOSBestPractice
In this week’s podcast, AXELOS' Allan Thomson and Ruth Murray-Webster, Lead Editor of the MSP 5th edition, discusses the importance of the ‘Three Lines of Defence’ within MSP and how this owns corporate-level risk controls, measures and monitoring.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpYouTube: www.youtube.com/user/AXELOSBestPractice
It's been a while since we featured some creative professionals on this podcast, and Akshay is thrilled to be speaking to a real rock band. Join him as he discusses the creative process with Alberto Martinez (guitar/ vocals) and Asheesh Khokha (drums) from St. Francis and The Wolf (https://www.sfandthewolfmusic.com/).Akshay is joined in the second half of the episode by Roy Atkinson (Twitter @royatkinson) and Karen Brusch (@Karen_Brusch) to debate how similar creative approaches can be found in IT/SM.This episode also features a shout-out to Andrea Kis (Twitter @AndieKis). Andrea is a Principal Consultant at Devoteam, advising clients and delivering innovative solutions to address ITSM, ESM and SIAM challenges.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpYouTube: www.youtube.com/user/AXELOSBestPractice
In this week’s episode you can join Akshay as he talks to Nathan McDonald (Deloitte UK), Jessica Alfaro (Acuity Inc.) and Barclay Rae (Barclay Rae Consulting) about the consulting industry, the changing nature of consulting, and what aspiring consultants might experience over the course of their careers.Our “shout-out” goes to Paula Määttänen. Paula is a senior solutions architect at TietoEVRY. She focuses on helping her clients address their service management challenges with innovative thinking and solutions. She is also a board member of itSMF Finland and helps to organize events for the local ITSM community.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpYouTube: www.youtube.com/user/AXELOSBestPractice
In this episode, AXELOS’ Allan Thomson and Patrick Von Schlag discuss the synergies between PMP from PMI and PRINCE2. In addition, they talk about the effect of Agile on both.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpYouTube: www.youtube.com/user/AXELOSBestPractice
In this episode, Akshay is joined by John Custy (HDI), David Wright (Service Desk Institute) and Rosemary Gurney (itSMF International) to talk about the benefits of joining a local, national or even an international ITSM industry network.This week’s “shout-out” goes to Elina Pirjanti (Twitter @elt5u). Elina is well known not just for her day-job as a customer success advisor in the service management space, but also for her efforts in supporting and speaking at itSMF chapter events around the world.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpYouTube: www.youtube.com/user/AXELOSBestPractice
The week of May 10th was Mental Health Awareness Week, and we've recorded a special podcast episode about Neural Diversity (ND) in the workplace. Akshay is joined by Laura Rigden (Twitter @MindPlaySC), James Finister (@jimbofin), Rob England (@rob_england) and Rachida Chekaf (@RachidaChekaf) to discuss what ND is and isn't, how to recognize it in ourselves and in our colleagues, and how companies can recognize and support ND in the workplace.This episode does not feature a shout-out.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpYouTube: www.youtube.com/user/AXELOSBestPractice
In this episode, AXELOS' Allan Thomson and Ruth Murray-Webster, Lead Editor of the MSP 5th edition, discuss the recent MSP update and how the new edition covers the most common challenges that organizations encounter when leading investments in change. They also talk about optimal programme design and Enterprise Agility.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpYouTube: www.youtube.com/user/AXELOSBestPractice
In part 3 of our Creative Professionals series, AXELOS’ Akshay Anand interviews Bill Conry, a stand-up comic based in Dublin, before being joined by Dave Snowden (Founder and Chief Scientific Officer, Cognitive Edge) and Sanjeev NC (Product Manager, SuperOps.ai) to talk about how techniques like storytelling and narrative based knowledge management can help IT organizations.This week’s “shout-out” goes to Kathy Veldboom. Kathy is an established leader of ITSM organizations, with experience in setting up, managing, and at times transforming, large customer and technical support teams in the US. Bill Conry: Instagram @bcon101Dave Snowden: Twitter @snowdedSanjeev NC: sanjeevnc.comVisit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpYouTube: www.youtube.com/user/AXELOSBestPractice
Join AXELOS’ Akshay Anand for Part 2 of the Creative Professionals series. In this episode he talks to Rayna Jhaveri (TV chef, musician, and executive coach), Simone Jo Moore (Organizational Coach and ITIL 4 author) and Rob England (Management Consultant and Trainer). Together they discuss how creative techniques in the kitchen and in front of a TV camera can be applied by IT and Service Management professionals.This week’s “shout-out” goes out to Vasilis Sandros who is a Product Manager at PeopleCert and is promoting ITIL 4 certifications around the world.Rayna Jhaveri: www.raynajhaveri.comSimone Jo Moore: www.simonejomoore.comRob England: www.tealunicorn.comVisit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpYouTube: www.youtube.com/user/AXELOSBestPractice
In our second PRINCE2 Agile episode, AXELOS’ Allan Thomson and Duncan Wade, Director of the Human Interface Consultancy Ltd, talk about the synergy that is achieved by blending PRINCE2 and Agile and the strengths of both – direction and management within PRINCE2 and a focus on delivery within Agile.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpYouTube: www.youtube.com/user/AXELOSBestPractice
In this episode, AXELOS’ Akshay Anand explores whether creativity is a human trait or if it is something we only find in certain professions. He also discusses with his guests how creative techniques from other professions can be applied to IT and ITSM work. First up: photography.Akshay is joined by travel and wedding photographer Raj Sarma, James Finister, Practice Partner at Tata Consultancy Services, and Simone Jo Moore, Organizational Coach, Consultant, and Trainer.This week’s “shout-out” goes out to Rina Brahmbhatt from New York, who recently became ITIL Master.Share your thoughts via ask@axelos.comRaj Sarma, Instagram @rsarmaphotos and @rstravelphotos, http://www.rajsarma.com/James Finister, Twitter @jimbofinSimone Jo Moore, https://www.simonejomoore.com/Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpYouTube: www.youtube.com/user/AXELOSBestPractice
There are several ITSM tools available today, many of them offering similar features through different user experiences. In this episode, AXELOS’ Akshay Anand will discuss a number of ITSM tools questions with his guests, including:How has the use of ITSM tools changed over the years? Where is the market headed, and what can we expect to see from vendors (both large and small) in the coming months and years?Join Akshay and his guests Ken Connally, Principal Technical Product Marketing Manager at Atlassian, Jon Stevens-Hall, Principal Product Manager at BMC Software, and Jay Srinivasan, Co-founder and CEO, atSpoke as they discuss these topics and more.This week’s “shout-out” goes to Nargis Mirza, Lead Delivery Manager at the Home Office.Visit www.AXELOS.com to find out more about our best practice guidance.Follow us on Social Media:LinkedIn: www.linkedin.com/company/4999764Facebook: www.facebook.com/AXELOSGBPTwitter: twitter.com/axelos_gbpYouTube: www.youtube.com/user/AXELOSBestPractice