The Alldus Podcast - AI in Action

Today's guest is Matthew Smenos, Principal Programs Manager, Global Veterans Skillbridge at ServiceNow. Matthew focuses on program development and strategy, leading the design and implementation of the Global Veterans Skillbridge program to ensure it reaches diverse veteran communities worldwide. He develops strategies to scale the program globally, identify opportunities for innovation, and continuously enhance its effectiveness and impact.Collaboration is central to Matthew’s work. He partners with internal teams - including HR, Talent Acquisition, and Diversity & Inclusion - to align the program with ServiceNow’s broader workforce initiatives. He also cultivates relationships with external organizations such as veteran advocacy groups, government agencies and educational institutions to amplify the program’s reach and influence.In the episode, Matthew discusses:0:00 His background as military veteran, educator, consultant & program manager dedicated to service08:39 Building veteran career paths through ServiceNow's RiseUp program12:25 Their free 16-week ServiceNow training preparing veterans for tech careers15:02 Success measured by veteran job placement and certifications earned17:25 The story of Josh who became a certified ServiceNow architect23:44 Expanding SkillBridge with AI, scaling veteran training opportunities

Today's guest is Kyle Ryan, Senior Engineering Manager and Principal Engineer at Dune Security. Founded in 2023, Dune Security’s User Adaptive Risk Management solution automatically prevents insider threats in real time. With 90% of breaches starting from human error, traditional phishing simulations and compliance training often fail to reduce real-world risk. Dune addresses this with a unified platform that continuously monitors behavior, tailors interventions and adapts protections around high-risk users.Kyle is highly skilled in AI & Machine Learning research and development, with a specialization in building secure, robust and scalable systems for cutting-edge cybersecurity solutions. He is currently developing advanced technologies to prevent AI-powered social engineering attacks and enable real-time, dynamic risk profiling of employees. Kyle believes that as threat actors evolve, organizations must adapt using data-driven methods to reduce the attack surface and strengthen defenses.In this episode, Kyle talks about:0:00 His journey from early chatbot work to founding engineer at Dune2:19 How Dune Security simulates advanced phishing attacks to train users4:45 How his role evolved from generalist to AI R&D8:17 Delivering authentic threat simulations and risk visibility for organizations11:20 Why future threats will be hyper-personalised, cross-channel and AI-driven14:58 His key advice to stay on AI’s cutting edge and solve hard problemsTo find out more about all the great work happening at Dune Security, check out the website www.dune.security

Today's guest is Yogesh Ailawadi, Head of Products & Innovation - Identity, Safety and Security at Alert Enterprise. Founded in 2007, Alert Enterprise's mission is the seamless convergence of advanced physical access control, identity management and workspace automation. Their solutions are designed to empower businesses with secure, flexible and efficient work environments, catering to the dynamic needs of today’s workforce. They understand that in the digital era, the security of physical and digital assets is paramount.Yogesh leads Alert Enterprise’s global product management and solutions engineering teams and brings over 15 years of experience in information security, identity and access governance across IT, Physical and OT systems. He has led global deployments of PIAM/IAM solutions for Fortune 100/500 customers across various industries. Yogesh is well versed in industry regulatory standards with a deep understanding of engineering concepts and technologies, and their usage in the security domain.In the episode, Yogesh discusses:0:00 An insight into his 20-year career in security, product and innovation3:10 Pioneering physical security governance across critical industries at Alert Enterprise5:27 Expanding physical GRC by integrating with the ServiceNow platform8:04 Seeing a high-demand from large, regulated industries using ServiceNow workflows10:07 Product live on ServiceNow with focus on AI-driven access solutions11:39 Focusing on product innovation, scaling through global partners13:42 Bringing physical security workflows and AI use cases to ServiceNow

Today's guest is Daniel Stanovich, Regional General Manager, Americas Insurance, Life Business Process Services at DXC Technology. Founded in 2017, DXC is a leading global provider of information technology services. DXC's engineering, consulting and technology experts help clients simplify, optimize and modernize their systems and processes, manage their most critical workloads, integrate AI-powered intelligence into their operations, and put security and trust at the forefront.Daniel is a highly experienced, dynamic Outsourcing and Consulting executive business leader. He has a strong reputation for producing best in class results with Fortune 500 organizations by maximizing their investments and solving critical business challenges. He leveraged all aspects of DXC to develop a strategic account plan that brings value to clients through the innovation and ideology behind their technology stack, combined with an optimized delivery plan. In the episode, Daniel discusses:0:00 His career journey from tech-enabled HR outsourcing to insurance2:11 How DXC blends legacy tech, proprietary insurance software and BPS3:29 Why DXC chose ServiceNow to simplify, automate and transform insurance6:16 Assure BPM streamlines insurance ops, gains traction as SaaS and BPS9:06 Modernising insurance ops and embracing AI-driven transformation12:06 Growing the team in-house to meet demand and enhance AI capabilities14:30 Providing value to accelerate industry transformation as the rollout begins17:22 Leading global insurance tech by driving AI-powered industry transformationTo find out more about all the great work happening at DXC Technology, check out the website www.dxc.com

Today's guest is Matthew Farahmand, Co-Founder at Inspira Systems. Founded in 2025,Founded in 2025, Inspira Systems helps businesses evolve by building intelligent, scalable solutions on ServiceNow. From streamlining customer service to optimizing retail operations, they design and deliver workflows that drive efficiency, automation and results. With a customer-first approach, Inspira Systems partners with your team to create and continuously improve tailored ServiceNow solutions that solve real business challenges.Matt brings over 20 years of IT and digital transformation experience, with expertise in application development, systems architecture, enterprise service management and customer experience transformation. He has led initiatives across Customer Service Management (CSM), Strategic Portfolio Management (SPM), Public Sector Digital Services (PSDS) and Retail Service and Operations Management (RSOM). Matt has a proven track record of building scalable solutions that reduce friction, accelerate outcomes and empower people.In the episode, Matthew discusses:0:00 How Inspira helps retailers optimise operations with RSOM3:49 Why Retail needs unified platforms, not siloed task tools5:14 How RSOM cuts downtime, saves margins and boosts retail efficiency8:09 Streamlining retail tasks and reporting with an Omni-channel RSOM10:32 How delaying unified retail solutions drains profit and morale13:09 RSOM enables fast, consistent recall responses across retail

Today's guest is Anthony Miller, Partner and CEO at CGS Federal. Founded in 2017, Contact Government Services (CGS) simplifies and enhances government operations by optimizing human, technical and financial resources. They combine cutting-edge technology with world-class personnel to deliver sustainable, customized solutions that meet your specific needs. With an agile and empathetic approach, they work closely with you to solve complex challenges because they care as much about your agency’s success as you do.In this episode, Anthony talks about:0:00 His journey from GSA building tech to launching CGS Federal in 20172:27 From overcoming early setbacks to now thriving in the govtech industry3:57 Their three-prong approach - introduce, integrate, innovate5:46 Introducing AI to law enforcement as mission-enhancing tool6:56 Integrating AI through low/no-code tools to empower non-tech staff8:38 Innovating legal tech with AI to simplify government eDiscovery11:18 Focus on building talent, being authentic and truly serving the government13:46 Expanding AI with customers and guiding government with trusted tools17:03 Why CGS Federal is a great place to work

Today's guest is Ritesh Dalal, Founder and CEO at Intellective. Founded in 2016, Intellective are a global ServiceNow partner organization comprised of specialized, experienced and result-oriented professionals that have one common purpose: build delightful products that wow users. Using certified product offerings and deep expertise in Employee Experience, Service Portal and Custom Apps, they help you improve self service and realize more value from ServiceNow. It's their mission to "Consumerize the Enterprise."Ritesh's expertise in ServiceNow Mobile, Employee Experience and Integrations has enabled organizations to centralize their applications, providing clear visibility and improvement opportunities. His approach to agile development and project management ensures that Intellective delivers customized solutions that drive significant value for their customers. Under his leadership, the Intellective team has successfully developed innovative ServiceNow products that reduce development time and costs.In the episode, Ritesh discusses:0:00 His experience blending design and tech to enhance ServiceNow experience2:13 Transforming ServiceNow UX with unique, productized solutions at Intellective6:39 How Paramount unified global intranet using Intellective's ServiceNow tools9:29 An insight into their remote team blending UX, design and ServiceNow expertise11:56 Evolving from consulting to product, now a bold unified solution14:02 Building exciting impactful, large-scale ServiceNow solutions

Today's guest is Ari Kaplan, Head of Evangelism at Databricks. Founded in 2013, Databricks democratizes insights to everyone in an organization. Their Data Intelligence Platform provides a unified foundation for all data and governance, combined with AI models tuned to an organization’s unique characteristics. Now, anyone in an organization can benefit from automation and natural language to discover and use data like experts, and technical teams can easily build and deploy secure data and AI apps and products.Ari is a leading AI and data influencer and was named one of DataIQ’s Top 20 AI Influencers in America in 2024. He created and led the Chicago Cubs' analytics team, inspired Moneyball and held leadership roles at Databricks, IBM and Nielsen. A Caltech Alumni of the Decade, he’s authored five best-selling books and consulted for Fortune 500s. Ari also led the Raoul Wallenberg investigation and has been profiled by CNN, Time and the History Channel for his pioneering work in analytics and AI.In this episode, Ari talks about:0:00 His journey from sports fan to analytics pioneer transforming the industry5:54 How the Moneyball legacy fuels his ever-evolving tech innovation journey9:00 Being the Databricks evangelist to inspire global AI innovation11:45 How Databricks uses AI internally, inspires careful customer innovation15:38 Driving unstoppable global growth momentum through their passionate community19:10 His passion for using data science to free wrongly imprisoned, missing people22:01 His optimistic vision for AI’s rapidly transformative future25:31 How AI shifted from skepticism to an essential productivity tool rapidlyTo find out more about all the great work happening at Databricks, check out the website www.databricks.com 

Today's guest is Annemarie Sint Jago, ServiceNow ESX Lead Europe & Business Accelerator at Fujitsu. Founded in 1935, the Fujitsu Group has operations in different regions around the world and provides digital services globally. The company have built large-scale, cutting-edge systems that leverage their advanced technologies and extensive track record, garnering the number one market share in Japan and a top-class position worldwide in the IT services field.Annemarie has over nine years of experience delivering ServiceNow solutions to organisations of all sizes, from small firms to global enterprises. With a strong foundation as a Business Consultant and Solution Architect, she combines technical expertise with strategic vision to drive innovation and sustainable growth. As the Employee Service Transformation (ESx) Lead for Europe at Fujitsu, Annemarie leads with purpose; empowering teams, enhancing employee experiences and ensuring impactful, future-ready solutions.In the episode, Annemarie talks about:0:00 Her journey to ServiceNow expert, team leader and business accelerator2:26 How a MS diagnosis pivoted her career by merging tech with humanities6:03 Building and scaling employee workflows across Europe7:40 Why understanding individual motivations helps people grow and thrive11:56 Personal connection matters most, especially in remote leadership15:09 How Burnout prevention starts with boundaries and psychological safety17:45 Burnout is personal and painful, but support and understanding matter deeply19:17 How her Burnout hit suddenly as realization and recovery took time21:00 Recovery required rest, reflection and redefining personal energy23:30 A journey of reorientation, connection and growth through the Handtribe festival26:57 Advice to prioritize what truly matters to prevent burnout and stay balanced28:26Follow your passion and success in tech doesn’t require specific degrees

Today's guest is Trinh Nguyen, Product Owner of ServiceNow at Okta. Founded in 2009, Okta is the leading independent identity management partner. Driven by a vision to empower everyone to safely use any technology, Okta champions neutrality - offering organizations, employees and end users the flexibility to work seamlessly across any device or platform. Today, two-thirds of the Fortune 100, over 40% of the Forbes Global 2000, and thousands of other organizations rely on Okta to protect their digital ecosystems.In the episode, Trinh talks about:0:00 Her journey from IT ops to ServiceNow platform lead5:07 Why late nights aren't ideal, but global teamwork matters6:17 How success isn't technical depth; it's data-driven, value-based storytelling7:30 From out-of-box start to growth & how AI will drive next-level impact10:03 Stakeholder buy-in comes from vision, scalability and ROI09:22 Success is a collaborative effort, as partnership and shared vision drive adoption13:39 Tech needs more women with diverse paths, big impact and no fear15:50 Mentorship through strong women from trusted guidance, observation and inspiration17:33 Advice to believe in yourself; challenges pass and growth follows19:10 Excited about agentic AI which is improving processes autonomously

Today's guest is Sukhi Gill, Co-Founder and Chief Technology Officer at Calitii. Founded in 2023, Calitii is a specialist ServiceNow partner, experienced in delivering major programs in complex, highly regulated environments. Their team’s design centered approach ensures implementations are accelerated across the organization, future proofing for tomorrow’s competitive environment. Calitii can guide you in avoiding potential pitfalls and develop best practices to achieve success in your organization.With over 35 years of industry experience, Sukhi has an outstanding record of achievement in sales and delivery of very large scale IT services in multi-billion dollar application development and infrastructure modernization programs. He has a strong track record of establishing successful partnerships with key business sponsors, influencing strategic and architectural direction, ensuring that the organization gains significant business advantage through the strategic deployment of technology and process innovation.In the episode, Sukhi talks about:0:00 His journey from civil service to founding a ServiceNow startup3:29 Taking a sabbatical to explore mountains and startups, seeking change5:35 Why hiring smart people and collaboration is crucial for success7:11 Letting others contribute often improves ideas and outcomes10:12 How both technology and business process knowledge are needed for successful outcomes13:04 Helping regulated industries, particularly banks, meet regulatory compliance14:55 Focus on outcomes, involve people and prioritize continuous improvement17:48 Address technology, people, process and governance for transformation outcomes

Today's guest is Nicholas Friedman, President & Managing Partner, ERM Strategy (Founder) at Templar Shield. Founded in 2013, Templar Shield are a premier cybersecurity, privacy, risk and compliance technology professional services and value-added reseller firm. They have partnered with over 100 Fortune 1000 companies and government entities, driving innovative integrated risk and compliance solutions across numerous business functions.Nicholas has over 15 years of IT industry experience, including over eight years in information security, risk, and compliance. He oversees strategic partner relationships, marketing and public relationships, business development, product development, and quality service delivery of many of key clients. Nicholas has significant experience in building, growing and leading businesses from scratch. Templar Shield organically and significantly grew from under his stewardship.In the episode, Nicholas talks about:0:00 His journey to becoming a founder, driven by automation and people6:17 Protecting critical infrastructure through expert risk management9:56 Shifting from compliance to integrated, enterprise risk management14:12 Rising OT-IT integration, AI governance and boutique firm growth19:57 His AI governance book which is earning praise from top cybersecurity & enterprise leaders

Today's guest is Deepthi Bathina, CEO and Founder at RhythmX AI. Founded in 2023, RhythmX AI is a generative AI-native healthcare company revolutionizing whole-person care. The company empowers clinicians with AI-powered precision platforms for hyper-personalized care. Backed by private equity firm SAI Group, RhythmX AI combines predictive and generative AI to enhance clinical decisions, helping doctors deliver smarter, compassionate care while practicing at the top of their license.Deepthi is a results-driven CEO with extensive global business expertise, successfully managing P&Ls for high-growth companies ranging from startups to Fortune 500 firms. At the core of her journey is a commitment to reshape healthcare through innovation and compassion. Her mission is to revolutionize whole-person care by harnessing the power of AI - but ultimately, it’s all about the people and the world we’re transforming. Through RhythmX AI and beyond, she is dedicated to pioneering a new era of healthcare.In this episode, Deepthi talks about:0:00 Her journey from technologist to healthcare innovator03:55 Transforming primary care with AI-driven personalization06:08 How Dr. Wadhwani's AI expertise and funding drives RhythmX AI's success08: 42 Using AI to simplify healthcare data for personalized patient care11:44 How RhythmX AI combines clinicians and AI to transform medicine13:52 Addressing PCP burnout, access issues and transforming healthcare16:12 Seeking gritty, humble and mission-driven individuals for healthcare innovationTo find out more about all the great work happening at RhythmX AI, check out the website www.rhythmx.ai 

Today's guest is Josh Soper, Chief Revenue Officer at Norseman Services. Founded in 2014, ​Norseman Services is a Maryland-based IT consulting firm specializing in ServiceNow solutions for both public and private sector clients. They offer a comprehensive suite of services, including strategic advisory, platform implementation, workflow optimization and ongoing operational support. Norseman Services focuses on delivering tailored digital transformation solutions that enhance operational efficiency and customer experience.Josh is a seasoned Technology Services Executive with a passion for building high-performance digital transformation teams across diverse technology sectors. His leadership is centered on achieving significant business outcomes and accelerating time to value for his clients. With a blend of expertise, business acumen and an execution-focused approach, Josh strives to be a standout leader in the realm of digital transformation.In the episode, Josh talks about:0:00 His 25 year journey in IT staffing, sales, leadership and growth2:41 An insight into Norseman Services' impact in the public sector4:13 A Specialized ServiceNow partner with expertise, funding and experience6:19 Use case of fixing failed implementations, optimizing public sector IT9:09 "Expertise on Demand" for flexible ServiceNow project solutions10:31 Why ServiceNow success requires industry expertise, not just IT knowledge11:47 Helping customers maximize ServiceNow’s value and efficiency13:46 Offering a family-oriented, stable and accountable workplace15:29 Hiring focus on solution and business process consultants for success

Today's guest is Jan Pennel, ServiceNow Practice Lead at Dexian IT Solutions. Founded in , Dexian is a force for positive change in the world of work. The company's vision, mission and values drives them to connect organizations and individuals, create purpose and provide meaningful opportunities. Their brand blueprint defines not just who they are, but also the promise, purpose, and unique processes that set them apart.Jan is a collaborative, results-driven leader who thrives on the success of customers. She is experienced in enterprise and IT service management, organizational change, process management, on-boarding and user adoption, training design and delivery, customer support services. Jan holds deep knowledge the ServiceNow platform and had conducted proven strategies to maximize the value derived from its use.In the episode, Jan talks about:0:00 Her career journey into IT transformation and customer-focused leadership2:22 How she started with ServiceNow, led transitions & focused on customer success4:32 Challenges in balancing family, work, leadership and impact6:37 Balancing leadership roles, adapting to needs and delegating effectively10:03 ServiceNow's investment in AI, especially agentic AI is transformative11:03 Generative AI creates new things, while agentic AI works independently12:12 How virtual agent evolved to improve efficiency and customer satisfaction14:46 Advice to balance priorities, control what you can and stay grateful

Today's guest is Thomas Cohrs, CEO at Servistio. Founded in 2025, Servistio - part of the STI Group - combines decades of experience at the interface between business and IT with in-depth ServiceNow expertise. As an official ServiceNow Consulting & Implementation Partner, they help companies automate processes, save time and fully leverage the potential of their platform. Together, they design digital workflows that make your business faster, smarter and future-proof.In the episode, Thomas talks about:0:00 His 25+ years in IT, now leading ServiceNow at STI Consulting3:04 Servistio, a new ServiceNow-focused company, backed by STI group expertise5:14 Their boutique ServiceNow firm specializing in customer and employee workflows7:32 How ServiceNow enhances logistics, real estate and HR through automation12:48 Targeting mid-market companies with standardized ServiceNow solutions for growth17:36 How AI and automation streamline tasks, enhancing human interaction and experience

Today's guests are David McInnes, ServiceNow Engagement Manager and Andrew Ortiz, ServiceNow Practice Director at Advizex. Founded in 1975, Advizex (a Fulcrum IT Partners company) is not just another technology solutions provider; they are your dedicated partner in overcoming complex business challenges. They have set themselves apart by offering tailored technology consulting, implementation support and comprehensive IT-managed services, empowering organizations of all sizes to thrive in a competitive landscape.David is a dedicated, self-motivated IT professional with extensive experience in ServiceNow and Contact Center development. As a customer-focused leader and former IT Executive, he excels in delivering results and building strong, trust-based relationships. Andrew is an Infrastructure Architect and Advisory Consultant with over 15 years of experience. He’s skilled at analyzing complex scenarios and identifying effective solutions, consistently demonstrating a deep understanding of customer needs.In the episode, David and Andrew discuss:In the episode, David and Andrew discuss:0:00 Andrew’s background and role expanding Advizex’s reach and expertise3:58 Dave’s journey as ServiceNow Engagement Manager with deep IT and MSP experience6:02 Building lasting partnerships through customer-focused solutions at Advizex9:46 Managing ServiceNow implementations and customer success11:53 Helping Financial and healthcare firms digitize workflows with ServiceNow17:03 How IT-focused engagement managers support ServiceNow projects and integrations18:35 Expanding ServiceNow, AI, government, security and data insights21:27 Focus on AI in ServiceNow, training and customer adaptation22:46 Their customer-focused, communication-driven hiring for effective solutions

Today's guest is Lise Fremo Furre, Partner at KPMG Norway. KPMG's Norwegian history dates back more than 100 years. Over the years, they have grown significantly, and what was once purely an auditing firm, is now a full-scale competence house delivering solutions for their clients’ entire operations. They are particularly focused on the business sector's framework conditions, sustainable growth, technological transformation, security and total defense, as well as the need for trust between societal actors.Lise is a recognized leader in strategic portfolio management (SPM) with over 16 years of experience. She specializes in the development of governance models, prioritization, financial management and the implementation of strategic initiatives to maximize value creation and ensure efficient resource utilization. Lise's dedication to optimization and execution makes her a trusted partner for companies looking to strengthen their strategic management processes.In the episode, Lise talks about:0:00 Her background as a tech leader driving global strategy with ServiceNow2:11 How ServiceNow enables AI-driven transformation, connecting business and governance3:10 Expanding to a global role, scaling ServiceNow for strategic impact3:51 How SPM aligns strategy, investments and decisions with financial control5:21 Shifting to integrated, real-time governance with strategic platforms6:59 Focusing on business outcomes, enabling technology & adaptable frameworks7:56 Being a hands-on leader with focus on execution, communication and inspiring action8:39 How Mentorship and goal setting shapes her career journey10:01 Scaling globally, AI innovation, and aligning with executive priorities

Today's guest is Reija Jokinen, Senior Advisor at Sofigate. Founded in 2003, Sofigate are are the leading business technology transformation company in the Nordics. Their 800+ professionals help customers to develop the interplay between business and technology: to design, build and implement business-friendly technology solutions and successful transformations. By combining transformation expertise with low/no-code platforms and generative AI, Sofigate ensure a faster time-to-value for their customers.In the episode, Reija discusses:0:00 How she discovered ServiceNow, becoming an instructor, practice lead & developer4:35 Why helping others through ServiceNow is rewarding and inspiring7:26 Starting as a ServiceNow admin, connecting theory to practice9:25 Known as the "ServiceNow Certification Queen" with a passion for scripting courses11:06 Her Best advice: You don’t need to know everything, just who to ask12:32 Goals are driven by customer needs and personal interests13:39 Advice to believe in yourself and embrace new opportunitiesTo find out more about all the great work happening at Sofigate, check out the website www.sofigate.com

Today's guests are Peter Oneppo, CEO and Co-Founder and Juan Antonio Villagomez, Director of Engineering at Serenity. Founded in 2019 by a team of former ServiceNow product and sales leaders passionate about driving operational excellence on the ServiceNow platform, Serenity was created to empower teams to streamline their workflows so they can focus on the things that matter most: culture, happiness, engagement and growth.Serenity offers the only AI-powered EHS solutions natively built on ServiceNow. They empower companies to enhance efficiency, ensure compliance and prioritize employee well-being, while also safeguarding their brand reputation. Seamlessly integrating into a trusted business platform, Serenity’s solutions streamline operational workflows, optimize processes and elevate data visibility - driving organizations toward true operational excellence.In the episode, Peter and Juan Antonio discuss:0:00 Peter and Juan Antonio’s journey within ServiceNow and building Serenity EHS4:15 Simplifying EHS management on ServiceNow8:10 Use case of helping a customer streamline legacy apps on ServiceNow9:50 Focus on improving product adoption, AI and workplace safety11:57 How Series A funding boosts platform consolidation, AI and user experience14:22 Their collaborative, innovative culture focused on customer experience and teamwork16:05 Offering flexibility, growth, work-life balance and remote cultureTo find out more about all the great work happening at Serenity, check out the website www.serenityehs.com