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Welcome to "The Art of Hospitality," where the Operator meets the Philosopher to unravel the intricate tapestry of the vacation rental industry.
Led by Conrad O'Connell, the Digital Strategist who turns clicks into bookings, and hosted by Scott Fasano, the "Operator," and Adam Norko, the "Philosopher," our podcast presents a trinity of perspectives that uniquely positions us at the intersection of practical operations, philosophical depth, and digital innovation.
We tackle the gamut—marketing strategies, guest relations, property management, and internal operations—all while keeping an eye on the ever-changing landscape of our industry. This isn't just about running a vacation rental management business; it's about mastering the Art of Hospitality, where operational precision and thought leadership intersect to create extraordinary experiences.
So, if you're keen on listening to discussions that marry tactical excellence with intellectual depth, all underpinned by game-changing digital strategies, you're in the right place. Join us as we redefine what it means to excel in the vacation rental industry.
Led by Conrad O'Connell, the Digital Strategist who turns clicks into bookings, and hosted by Scott Fasano, the "Operator," and Adam Norko, the "Philosopher," our podcast presents a trinity of perspectives that uniquely positions us at the intersection of practical operations, philosophical depth, and digital innovation.
We tackle the gamut—marketing strategies, guest relations, property management, and internal operations—all while keeping an eye on the ever-changing landscape of our industry. This isn't just about running a vacation rental management business; it's about mastering the Art of Hospitality, where operational precision and thought leadership intersect to create extraordinary experiences.
So, if you're keen on listening to discussions that marry tactical excellence with intellectual depth, all underpinned by game-changing digital strategies, you're in the right place. Join us as we redefine what it means to excel in the vacation rental industry.
96 Episodes
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In this episode, we're joined by Kenny Bedwell of STR Insights to talk all things data, marketing, ops, finding the right properties and a TON more. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellKenny BedwellSTR Insights
In this episode, the trio takes on trying to better define what it means to be a truly "professional" property manager or vacation rental manager.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'Connell
In this episode, we chat with Scott Leggat who is the Director Government Affairs & Advocacy at Inhabit IQ. We dive into regulations, how to build the right local relationships, marketing, Scott's background and more. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellScott Leggat
In this episode, the trio takes on the fundamentals of vacation rental business building and how it applies to building a winning organization. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellThe Webinar: Conrad / Adam
In this episode, we chat with Jeff Brown of IntelliHost on data, getting more traffic on Airbnb with testing, thumbnails, how to run tests and even more... Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellJeff BrownIntelliHost
In this episode, we chat with Dustin Abney of Portoro on his stunningly quick growth building his vacation rental mangement company to hundreds of units in just a few short years, trends, PMS platforms, building technology, what the future holds and a lot more. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellPortoroDustin Abney
In this episode, we chat with Becky Large of Autism Travel Club on her movement to accept all travelers, why focusing on families with Autism can be not just be more 'welcoming' but also a driver of growth for your business too. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellBecky LargeAutism Travel Club
In this episode, we interview Wes Smithe of Direct Software on what it's really like to build a PMS, his unique takes on where we're heading, how change is creating opportunity for Direct and a lot more...Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellDirect SoftwareWes Smithe
In this episode, we interview Tim Rosolio of Vrbo / Expedia Group on all things Vrbo, technology, tech debt, building towards the future, merchadising vacation rentals and a lot more... Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellTim RosolioOne Key
In this episode, we interview Darren Pettyjohn from Proper Insurance on why they're the world-class insurance product for vacation rental homeowners, guests and property managers. Darren shares his journey of what's it's like to 'swim away' from the crowd, being the most expensive offering and more.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellDarren PettyjohnProper Insurance
In this episode, we interview Chris Walker from Direct Booking Tools about his current approach to building tech that works and delivers the outcome that all PMs and VRMs are looking for. Chris also shares his background and history by getting into and building a vacation rental business in Hilton Head, SC. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellChris WalkerDirect Booking Tools
In this episode, we interview Marcus Räder from Hostaway about tech, funding, building a winning PMS platform, what scaling means for the STR/Vacation rental industry, his song and a LOT more. You don't want to miss this one.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellMarcus RäderHostaway
In this episode, we interview Bryndee Barton from Loma Homes on her background in building long-term rentals, then working with her business partners into a brand-new short-term rental angle with designed + themed vacation homes. She breaks down why design and investing into an awesome guest experience is what has lead to the right outcomes for Loma Homes and their investors. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellBryndee BartonLoma Homes
In this episode, we interview (for the second time) Tyann Marcink Hammond of many projects (linked below) but most known as the Queen Of Guest Experience for Touch Stay. We talk about what touch points are missing from many PMs and hosts workflows, building happy guest experiences and more... Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellTyann Marcink HammondBranson Family RetreatsMissouri HausTouch Stay
In this episode, we interview Deborah Labi of Have You Got / The Techsplained Series on growth, building understanding in the vacation rental space of tech + tools, her new business launching now and a lot more... Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellDeborah LabiHave You Got Network The Techsplained Series
In this episode, we interview Eric Thibodeaux of Current Tides Vacation Rentals + Safer VRs about building a world-class vacation rental business that takes every stakeholder into account including guests, owners and our community. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellEric ThibodeauxSafer VRsCurrent Tides Vacation Rentals
In this episode, we interview Steve Milo and Miriam Ramsey from Vtrips. They share their (always) honest takes on where we're heading, VRMA, how Vtrips is doing, ethics of our industry and a lot more. Editor's note: we had some minor audio issues with Miriam's file, but it doesn't take away from the great information shared. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellSteve MiloMiriam Ramsey
In this episode, we interview Matthew Loney with Xplorie on overall guest experience, service vs hospitality, building the right setup for guests and lot more! Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellMatthew LoneyXplorie
In this episode, we interview Jeff Ostermann from Sweetwater (Sweetwater is the world's leading music technology and instrument retailer) about how customer care leads to the ideal outcome not only for happy customers, but for their business as well. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellJeff OstermannSweetwater
In this episode, we interview Jeff Iloulian and Kimberly White from HostGPO on their approach to marketing, brand building, standards, scaling, 'starting from the bottom' and more.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellKimberly WhiteJeff IloulianHostGPO
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