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Welcome to The Best Practices Show, hosted by Kirk Behrendt, founder of ACT Dental (https://www.actdental.com/) and a leader in dental practice coaching. This podcast is your gateway to discovering the hidden gems and tactics used by the most successful dental practices worldwide.
At ACT Dental, we have meticulously curated strategies that have consistently proven effective in elevating dental practices. Our podcast, The Best Practices Show, extends our commitment to sharing this wealth of knowledge. Each episode features interviews with renowned dental professionals and industry leaders who have made significant strides in their practices. They share their experiences, insights, and the challenges they've overcome, offering a unique perspective that you won't find anywhere else.
Why should you listen to The Best Practices Show? Whether you're a seasoned dentist, a new practice owner, or somewhere in between, this podcast is tailored to inspire and educate. Our goal is not just to provide you with information but to transform the way you think about and run your dental practice. We delve into topics ranging from advanced clinical techniques and practice management to leadership skills and personal growth.
Kirk Behrendt, a respected figure in the dental community, brings his vast experience and infectious enthusiasm to each episode, making complex topics both understandable and engaging. As the CEO of ACT Dental, Kirk has helped countless dental practices thrive by focusing on holistic development - professionally, personally, and within their community.
Our commitment to authenticity and practical advice sets The Best Practices Show apart. We don't just talk about theories; we dive into real-life applications you can implement immediately in your practice. Our community-centric approach means we're always listening to our audience and constantly evolving our content to meet your needs.
In addition to the invaluable insights from our guests, we also provide access to exclusive resources available through ACT Dental. These resources complement the podcast topics and give you a more comprehensive understanding and practical tools to apply in your practice.
By subscribing to The Best Practices Show, you're not just gaining access to a podcast; you're joining a community of like-minded professionals committed to excellence in dentistry.
So, are you ready to transform your practice and be the best version of yourself? Join us on this journey, and let's grow together. Hit subscribe and never miss an episode of The Best Practices Show – where we uncover the secrets to the success of the world's best dental practices, one episode at a time.
Subscribe to The Best Practices Show on Apple Podcasts
Join our community and start your journey towards a more innovative, more successful dental practice today!
At ACT Dental, we have meticulously curated strategies that have consistently proven effective in elevating dental practices. Our podcast, The Best Practices Show, extends our commitment to sharing this wealth of knowledge. Each episode features interviews with renowned dental professionals and industry leaders who have made significant strides in their practices. They share their experiences, insights, and the challenges they've overcome, offering a unique perspective that you won't find anywhere else.
Why should you listen to The Best Practices Show? Whether you're a seasoned dentist, a new practice owner, or somewhere in between, this podcast is tailored to inspire and educate. Our goal is not just to provide you with information but to transform the way you think about and run your dental practice. We delve into topics ranging from advanced clinical techniques and practice management to leadership skills and personal growth.
Kirk Behrendt, a respected figure in the dental community, brings his vast experience and infectious enthusiasm to each episode, making complex topics both understandable and engaging. As the CEO of ACT Dental, Kirk has helped countless dental practices thrive by focusing on holistic development - professionally, personally, and within their community.
Our commitment to authenticity and practical advice sets The Best Practices Show apart. We don't just talk about theories; we dive into real-life applications you can implement immediately in your practice. Our community-centric approach means we're always listening to our audience and constantly evolving our content to meet your needs.
In addition to the invaluable insights from our guests, we also provide access to exclusive resources available through ACT Dental. These resources complement the podcast topics and give you a more comprehensive understanding and practical tools to apply in your practice.
By subscribing to The Best Practices Show, you're not just gaining access to a podcast; you're joining a community of like-minded professionals committed to excellence in dentistry.
So, are you ready to transform your practice and be the best version of yourself? Join us on this journey, and let's grow together. Hit subscribe and never miss an episode of The Best Practices Show – where we uncover the secrets to the success of the world's best dental practices, one episode at a time.
Subscribe to The Best Practices Show on Apple Podcasts
Join our community and start your journey towards a more innovative, more successful dental practice today!
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Things happen, and your team will be late or absent. But when does it become a problem, and what can you do about it? In this episode, Kirk Behrendt brings back Alan Twigg, president of Bent Ericksen & Associates, to help you navigate and address chronic attendance issues that are happening in your practice. To learn how to get your team to show up for you and your patients, listen to Episode 984 of The Best Practices Show!Learn More About Alan:Give Alan a call: (800) 679-2760Send Alan an email: alan@bentericksen.com Join Bent Ericksen on Facebook: https://www.facebook.com/BentEricksenAssociatesLearn more about Bent Ericksen: https://bentericksen.comMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 984: https://www.youtube.com/@actdental/videosMain Takeaways:Understand your state, county, and city rules around attendance, sick leave, and PTO.When you don't address chronic attendance issues, your good employees will leave.Avoid creating policies that are too strict or rigid. They will come back to bite you.Know the requirements, limitations, and nuances around getting doctor's notes.Always document your employees’ reasons for tardies and absences.Snippets:0:00 Introduction.1:38 Alan’s background.2:26 Why this is an important topic.3:55 Mandatory sick leave, explained.6:16 Document the reason for an absence.9:46 Things to know about requiring doctor’s notes.13:00 Attendance, sick leave, and PTO policies.15:22 Categorize the reasons for absences and tardies.17:52 Let them use their time.20:34 Don't solve your team members’ problems.23:50 Your employee says they're sick, but . . .27:02 Leave of absence, explained.28:02 Being chronically late versus...
Insurance can be frustrating to figure out on your own. In this episode, Kirk Behrendt brings back Shelley DeGroff, founder of PPO Advisors, to decode some of the biggest changes in the PPO world and share two things you need to do to improve your reimbursements in the upcoming year. To stay up to date with PPO changes and prevent future revenue loss, listen to Episode 983 of The Best Practices Show!Learn More About Shelley:Send Shelley an email: shelley@ppoadvisors.com Join PPO Advisors on Facebook: https://www.facebook.com/PPOAdvisorsLLCLearn more about PPO Advisors: https://ppoadvisors.comMention this episode or visit this link to receive $500 off your analysis fee: https://learn.ppoadvisors.com/promoMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 983: https://www.youtube.com/@actdental/videosWatch Episode 954 with Shelley DeGroff: https://www.youtube.com/watch?v=ZjJ6cLq_k50Main Takeaways:Stay on top of your EOBs by auditing them regularly.Evaluate your master fee to ensure you're paid what you're owed.Learn what stacking order means and how it can affect your practice.Opt-outs are not automatic! Be proactive so they are processed correctly.You don't need to be 100% PPO or 100% fee-for-service. Have a healthy mix.Don't get complacent or comfortable. Understand the contracts you're agreeing to.Snippets:0:00 Introduction.1:16 Shelley’s background.2:10 A refresher on important PPO changes.7:15 Audit your EOBs regularly.10:23 Master fee, explained.17:29 Stacking order, explained.20:55 How PPO...
Running a business is expensive — and a large portion goes to your team. In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to kick off a series on overhead with team compensation percentage. They break down what it is, how it impacts your practice, and what you can do to improve your numbers. To learn how to keep team compensation in a healthy range, listen to Episode 982 of The Best Practices Show!Learn More About Miranda:Send Miranda an email: miranda@actdental.com Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdentalSend Gina an email to learn more about ACT: gina@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 982: https://www.youtube.com/@actdental/videosMain Takeaways:Think of team compensation as an investment, not an expense.Your team compensation percentage should be between 25% and 30%.If team compensation percentage is over 30%, you are too people-dependent.Define accountabilities, processes, and responsibilities to be systems-dependent.Consider profit-sharing models or hourly plus commission so your team can earn more.Snippets:0:00 Introduction.1:06 Team compensation percentage, explained.3:53 How this metric impacts the practice.10:16 What you can do to impact this metric.16:47 ACT’s BPA.Miranda Beeson, MS, BSDH Bio:Miranda Beeson has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new...
Are you truly a great leader? Or are you overestimating how good you are? In this episode, Kirk Behrendt brings in Michelle Wakeman, one of ACT’s amazing coaches, to reframe what it means to be a leader, why it’s important, and to share some of the best leadership lessons from thriving practices. To learn how to lead with confidence to build a successful practice, listen to Episode 981 of The Best Practices Show!Learn More About Michelle:Send Michelle an email: michelle@actdental.com Follow Michelle on ACT’s Instagram: https://www.instagram.com/actdentalSend Courtney an email to learn more about ACT: courtney@actdental.com Send Gina an email to learn more about ACT: gina@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 981: https://www.youtube.com/@actdental/videosRead Traction by Gino Wickman: https://benbellabooks.com/shop/tractionMain Takeaways:Have a clear vision. Your vision is what provides direction for your team.Clearly define your clinical, financial, team culture, and life vision.Communicate your vision and core values to your team.Repeat your vision and core values for alignment.Walk the talk as the leader. Set the example.Snippets:0:00 Introduction.0:58 ACT/Smile Source and BPA.3:29 Why this is an important topic.4:50 How does this show up in your practice?10:22 Three key things that great leaders define.14:02 Vision provides direction.18:44 Four key areas of practice vision: Clinical vision.22:51 Four key areas of practice vision: Financial vision.26:13 Four key
Dentists aren't just clinicians — they're also leaders and entrepreneurs! In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to share how to balance these three circles so you can gain control of your practice and reclaim your life. To start enjoying life in 2026 and beyond, listen to Episode 980 of The Best Practices Show!Learn More About Miranda:Send Miranda an email: miranda@actdental.com Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdentalSend Gina an email to learn more about ACT: gina@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 980: https://www.youtube.com/@actdental/videosRegister to ACT’s BPA for their Dental Practice Success Triad tool: https://join.actdental.com/users/sign_in?post_login_redirect=https%3A%2F%2Fjoin.actdental.com%2Fc%2Fpractice-coaching-tools%2Fdental-practice-success-triad#emailRead The E-Myth by Michael E. Gerber: https://www.michaelegerbercompanies.com/product/the-e-myth-revisitedLearn more about The Sletten Group: https://theslettengroup.comMain Takeaways:As a practice owner, you need to balance being a clinician, leader, and entrepreneur.Don't just “live in the chair”. If you neglect the other two circles, you can't thrive.Your practice will only grow to the level of your least developed circle.Anyone can improve their leadership and...
For the month of December, we look back at some favorite episodes of 2025. In this episode, Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, to break down the one basic equation you need to know to produce more while working less. Stop spending 220 days at the office! To learn how to produce more the right way, listen to Episode 979 of The Best Practices Show!Learn More About Dr. Straub:Send Dr. Straub an email: barrett@actdental.com Join Dr. Straub on Facebook: https://www.facebook.com/barrett.d.straubSend Courtney an email to learn more about ACT: courtney@actdental.com Send Gina an email to learn more about ACT: gina@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 979: https://www.youtube.com/@actdental/videosMain Takeaways:There are two ways to produce more: work more days or produce more per day.Figure out your production per day and gross production target for the year.Set your goals and decisions based on data, not with your emotions.Just working more days is not the answer. You need a plan.Snippets:0:00 Introduction.1:37 Why this is an important topic.2:48 Why emotion comes into this equation.3:49 The equation for gross production.7:06 Two key numbers to pull.12:35 Time is the new rich.14:21 Final thoughts.16:47 ACT’s BPA.Dr. Barrett Straub Bio:Dr. Barrett Straub practices general and sedation dentistry in Port Washington, Wisconsin. He has worked hard to develop his practice into a top-performing, fee-for-service practice that focuses on improving the lives of patients through dentistry.A graduate of Marquette Dental School, Dr. Straub’s...
Healthcare isn't broken — it’s rigged against wellness and patient care! In this episode, Kirk Behrendt brings in Dr. Bryan Laskin, author of Unfair Care, to share his “why” behind this book and his mission to empower patients to get the best care possible in dentistry and medicine. To learn how you and your patients can make healthcare work better for you, listen to Episode 978 of The Best Practices Show!Learn More About Dr. Laskin:Join Dr. Laskin on Facebook: https://www.facebook.com/DrBryanLaskinFollow Dr. Laskin on Instagram: https://www.instagram.com/drbryanlaskinLearn more on Dr. Laskin’s website: https://bryanlaskin.comLearn more about Toothapps and Cair: https://www.toothapps.comMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 978: https://www.youtube.com/@actdental/videosRead The Patient First Manifesto by Dr. Bryan Laskin: https://www.amazon.com/Patient-First-Manifesto-Practice-Dreams/dp/1736643711Read Dental Disorder by Dr. Bryan Laskin: https://www.amazon.com/Dental-Disorder-Bryan-Laskin/dp/1736643762Read Unfair Care by Dr. Bryan Laskin: https://www.amazon.com/Unfair-Care-Healthcare-Deserve-Designed/dp/1736643789Learn more about Smile Source Exchange: https://smilesource.com/exchangeMain...
You feel like your team just doesn't “get it”. But maybe it’s you, the leader, that isn't getting it! In this episode, Kirk Behrendt brings back Jenni Poulos, one of ACT’s amazing coaches, to reveal the two skills you need to build an aligned and committed team. Saying something once isn't communication! To learn how to inspire your team just by being clear, listen to Episode 977 of The Best Practices Show!Learn More About Jenni:Send Jenni an email: jenni@actdental.com Follow Jenni on ACT’s Instagram: https://www.instagram.com/actdentalSend Courtney an email to learn more about ACT: courtney@actdental.com Send Gina an email to learn more about ACT: gina@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 977: https://www.youtube.com/@actdental/videosRegister to ACT’s BPA for their Strategic Vision Creator tool: https://join.actdental.com/users/sign_in?post_login_redirect=https%3A%2F%2Fjoin.actdental.com%2Fc%2Fpractice-coaching-tools%2Fstrategic-vision-creator-tool#emailRegister to ACT’s BPA for their Chief Reminding Officer tool: https://join.actdental.com/users/sign_in?post_login_redirect=https%3A%2F%2Fjoin.actdental.com%2Fc%2Fpractice-coaching-tools%2Fcro-chief-reminding-officer#emailMain Takeaways:Alignment starts with the leader.Get aligned on what alignment really...
For the month of December, we look back at some favorite episodes of 2025. In this episode, Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, to break down your production story and explain why you don't need as many patients as you think. Stop the churn-and-burn dentistry that's burning you out! To learn how to rewrite and improve your production story, listen to Episode 976 of The Best Practices Show!Learn More About Dr. Straub:Send Dr. Straub an email: barrett@actdental.com Join Dr. Straub on Facebook: https://www.facebook.com/barrett.d.straubMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 976: https://www.youtube.com/@actdental/videosRegister to ACT’s BPA for their Financial GAPs Calculator: https://www.actdental.com/bpaMain Takeaways:There's more to the production story than just how much you produced.Analyze your annual patient value, active patient count, and gross production.Stop filling production gaps with more patients. Do more dentistry on less patients.Do you want to be a dentist that chases 4,000 patients or have fewer, right patients?Figure out your production story now so you can figure out how to write it going forward.Snippets:0:00 Introduction.1:27 Why we need a production story.2:34 Important KPIs you need to know.6:49 Do more per active patient.11:48 Countermeasures you can start today.15:44 ACT’s BPA and TTT.Dr. Barrett Straub Bio:Dr. Barrett Straub practices general and sedation dentistry in Port Washington, Wisconsin. He has worked hard to develop his practice into a top-performing, fee-for-service practice that focuses on improving the lives of patients through dentistry.A graduate of Marquette Dental School, Dr. Straub’s advanced training and...
Freedom is what drew you to dentistry. But somehow, you're stuck working harder, earning less, and with less control of your time and life. In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to share the key to impacting your freedom and profitability: understanding and mastering write-offs. To learn how to lower your write-offs so you can take back your time and money, listen to Episode 975 of The Best Practices Show!Learn More About Miranda:Send Miranda an email: miranda@actdental.com Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdentalSend Courtney an email to learn more about ACT: courtney@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 975: https://www.youtube.com/@actdental/videosLearn more about Smile Source: https://smilesource.comLearn more about Clerri: https://clerri.comMain Takeaways:Figure out your effort gap, collections gap, overhead gap, and your cash flow gap.Know how many days a month you work, and how many you're working for free.Always put in your full fee. You may have more elective write-offs than you think.Evaluate your membership plan. How much are you charging versus writing off?Determine how much you're writing off by being part of an insurance plan.Eliminate emotional discounting. Learn to charge what you're worth.Start celebrating net production rather than gross production.Snippets:0:00 Introduction.0:57 Smile Source and ACT have merged!3:23 Why understanding write-offs is important.8:15 ACT’s core focus and core purpose.9:34 ACT’s GAPs
You're working hard, and you're super busy. So, why is your bank account empty? In this episode, Kirk Behrendt brings back Christina Byrne, ACT’s director of operations, to help you understand the different financial gaps where your profit may be hiding. Don't let your hard-earned money slip through the cracks! To learn how to keep more of what you produce, listen to Episode 974 of The Best Practices Show!Learn More About Christina:Send Christina an email: christina@actdental.com Send Courtney an email to learn more about ACT: courtney@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 974: https://www.youtube.com/@actdental/videosRegister to ACT’s BPA for their GAPs at a Glance tool: https://join.actdental.com/users/sign_in?post_login_redirect=https%3A%2F%2Fjoin.actdental.com%2Fc%2Fpractice-coaching-tools%2Ffinancial-gaps-at-a-glance#emailRegister to ACT’s BPA for their PPO Freedom course: Sign in | Best Practices AssociationMain Takeaways:You may be losing a significant amount of money from your different financial gaps.Working harder isn't the answer. Find where money is leaking from your practice.Know your effort gap. Being busy doesn't equal more profitability and success.Understand your collections gap. Collecting 96% isn't as good as it sounds.Be aware of your overhead gap. Be smart with spending and budgeting.Pay attention to your cash flow gap so you understand true profit.Snippets:0:00 Introduction.1:42 Why this is an important topic.2:52 The effort gap.9:57 The...
You spend a ton of money on marketing to attract new patients. But how do you know if it’s working? In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down new patient by referral source, what it reveals about your marketing strategies, and where to focus your time and energy. To learn how to market more to your ideal patients, listen to Episode 973 of The Best Practices Show!Learn More About Miranda:Send Miranda an email: miranda@actdental.com Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdentalSend Courtney an email to learn more about ACT: courtney@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 973: https://www.youtube.com/@actdental/videosLearn more about Pain-Free Dental Marketing: https://www.painfreedentalmarketing.comMain Takeaways:Where are new patients coming from? Knowing this helps you focus on what works.Tracking referral sources helps you align your messaging with your ideal patients.Build strong loyalty and relationships. It is the most cost-effective way to grow.Dig deeper when asking patients how they found out about your practice.Appoint a team member to track and report the data. Review it monthly.Create a system to celebrate your patients who give referrals.Snippets:0:00 Introduction.0:50 What new patient by referral source measures.2:47 How this metric impacts the practice.6:20 What you can do to impact this metric.13:19 Final takeaways.Miranda Beeson, MS, BSDH Bio:Miranda Beeson has over 25 years of clinical dental hygiene, front office, practice administration, and speaking...
Sometimes, your “ideal dentistry” isn't ideal. In this episode, Kirk Behrendt brings back Dr. Christopher Mazzola and Dr. Charlie Ward, faculty members at the Pankey Institute, to share what to do when things aren't black-and-white for your treatment plans. To learn the systems that will lead you to success, listen to Episode 972 of The Best Practices Show!Learn More About Dr. Ward & Dr. Mazzola:Join Dr. Mazzola on Facebook: https://www.facebook.com/christopher.d.mazzolaFollow Dr. Mazzola on Instagram: https://www.instagram.com/christopherdmazzoladdsSend Dr. Ward an email: charlie@bmoredentalarts.com Follow Dr. Ward on Instagram: https://www.instagram.com/drcwardddsRegister for Dr. Mazzola & Dr. Ward’s Mastering Dental Photography course (July 30, 2026 to August 1, 2026): https://pankey.org/course-category/mdp/?courseId=17781Register for Dr. Mazzola & Dr. Ward’s Mastering Treatment Planning course (September 10-12, 2026): https://pankey.org/course-category/mtp/?courseId=22975Register for Dr. Ward’s Mastering Aesthetic Restorative Dentistry course (November 19-22, 2026): https://pankey.org/course-category/mard/?courseId=19847Follow CASE TXP on Instagram: https://www.instagram.com/case_txpMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 972:...
Do you ever feel behind, inadequate, or unworthy of praise? In this episode, Kirk Behrendt brings back Dr. Charlie Ward and Dr. Rachel Ward, faculty members at The Pankey Institute, to share how to overcome the comparison trap in dentistry that is sabotaging your practice. If you're constantly questioning yourself, this episode is for you! To learn how to reframe your thinking and focus on the positives, listen to Episode 971 of The Best Practices Show!Learn More About Dr. Charlie Ward & Dr. Rachel Ward:Send Dr. Charlie Ward an email: charlie@bmoredentalarts.com Follow Dr. Charlie Ward on Instagram: https://www.instagram.com/drcwardddsWatch Dr. Charlie Ward’s webinars: https://restorativenation.comJoin Dr. Rachel Ward on Facebook: https://www.facebook.com/RachelWardDMDFollow Dr. Rachel Ward on Instagram: https://www.instagram.com/rachelwarddmdMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 971: https://www.youtube.com/@actdental/videosRead Good to Great by Jim Collins: https://bookshop.org/p/books/good-to-great-why-some-companies-make-the-leap-and-other-s-don-t-jim-collins/ec0b317c56aaceb4?ean=9780066620992&next=tRead The Gap and the Gain by Dan Sullivan and Dr. Benjamin Hardy:...
Do you have a plan, or do you just hope new patients show up for appointments? In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down new patient cancellation and no-show percentage and what you can do to reduce those numbers. To learn how to create strong scheduling, confirmation, and communication systems so your patients commit to showing up, listen to Episode 970 of The Best Practices Show!Learn More About Miranda:Send Miranda an email: miranda@actdental.com Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdentalSend Courtney an email to learn more about ACT: courtney@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 970: https://www.youtube.com/@actdental/videosMain Takeaways:Track your new patient cancellation separate from your cancellation percentage.If your cancellation or no-show is high, you are wasting valuable chair time.Strengthen your commitment language to communicate value to patients.Send personalized reminders to create an added level of commitment.Have a documented plan for unconfirmed new patient appointments.It is okay to release appointments. Create a clear process for it.Snippets:0:00 Introduction.2:19 Why this is an important metric and how it impacts the practice.5:41 What you can do to impact this metric.14:41 Final thoughts.Miranda Beeson, MS, BSDH Bio:Miranda Beeson has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities...
You can thrive as a small practice — you just need to be strategic. In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to share how to differentiate and close your operational gaps so you attract the best patients and the best team in a changing market. To learn how to create and maintain a thriving private practice, listen to Episode 969 of The Best Practices Show!Learn More About Miranda:Send Miranda an email: miranda@actdental.com Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdentalSend Courtney an email for your Golden Ticket: courtney@actdental.com Send Gina an email for your Golden Ticket: gina@actdental.com Send Kirk an email for your Golden Ticket: kirk@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 969: https://www.youtube.com/@actdental/videosRegister for ACT’s BPA for their Differentiation tool: https://join.actdental.com/users/sign_in?post_login_redirect=https%3A%2F%2Fjoin.actdental.com%2Fc%2Fpractice-coaching-tools%2Fdifferentiation-tool#emailRegister for ACT’s BPA for their GAPs at a Glance tool:...
Do you want this year to end well? Do you want next year to be better for your practice? In this episode, Kirk Behrendt brings back Heather Crockett, one of ACT’s amazing coaches, to share four questions to guide your year-end review so you can think beyond production and collections. To learn how to have thoughtful, intentional reflection and start building the practice you truly want, listen to Episode 968 of The Best Practices Show!Learn More About Heather:Send Heather an email: heather@actdental.com Join Heather on Facebook: https://www.facebook.com/heather.r.crockettFollow Heather on ACT’s Instagram: https://www.instagram.com/actdentalSend Kirk an email for ACT’s Practice Health Score guide: kirk@actdental.com Send Courtney an email to learn more about ACT: courtney@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 968: https://www.youtube.com/@actdental/videosRegister to ACT’s BPA for their Practice Health Score guide: https://join.actdental.com/users/sign_in?post_login_redirect=https%3A%2F%2Fjoin.actdental.com%2Fc%2Fpractice-coaching-tools%2Fpractice-health-score#emailRegister to ACT’s BPA for their Chief Reminding Officer resource:...
Identifying and living your core values is the most important thing you will ever do. In this episode, Miranda Beeson, ACT’s director of education, brings in ACT’s founder, Kirk Behrendt, to share the story behind their core values, how they came to be, and why core values matter to a dental practice. To gain insight and inspiration for your core values, listen to Episode 967 of The Best Practices Show!Learn More About Miranda:Send Miranda an email: miranda@actdental.com Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdentalSend Courtney an email to learn more about ACT: courtney@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 967: https://www.youtube.com/@actdental/videosWatch Episode 4 with Howard Farran: https://www.youtube.com/watch?v=GMMaSIrhv2QRead Traction by Gino Wickman: https://benbellabooks.com/shop/tractionRead books by Patrick Lencioni: https://www.tablegroup.com/booksMain Takeaways:Identify your core values. It’s the most important thing you will ever do.Core values are your compass. Use it as a filter for your decisions.Attract the behaviors and people you want with core values.Weave your core values into the fabric of your practice.Your team is the secret sauce to success.Snippets:0:00 Introduction.1:52 Kirk and Miranda’s journeys with core values.13:39 Core values: Give > Get.19:27 Core values: Walk the Talk.25:38 Core values: We Before Me.29:58 Core...
People want a longer lifespan. But it’s also important to focus on health span. In this episode, Kirk Behrendt brings back Dr. Uche Odiatu, one of ACT’s favorite health and wellness gurus, to share four keys to longevity that will help you live better, not just longer. To learn how you can sync up your health span to your lifespan, listen to Episode 966 of The Best Practices Show!Learn More About Dr. Odiatu:Email Dr. Odiatu for his workout: odiatudmd@gmail.com Follow Dr. Odiatu on Instagram: https://www.instagram.com/fitspeakersLearn more on Dr. Odiatu’s website: http://www.druche.comMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 966: https://www.youtube.com/@actdental/videosRead The Body Keeps the Score by Bessel van der Kolk, M.D.: https://bookshop.org/p/books/the-body-keeps-the-score-brain-mind-and-body-in-the-healing-of-trauma-bessel-van-der-kolk-m-d/9e63236863805513?ean=9780143127741&next=tRead Why We Sleep by Matthew Walker, PhD: https://bookshop.org/p/books/why-we-sleep-unlocking-the-power-of-sleep-and-dreams-matthew-walker-phd/24217e9bcd5aeb1c?ean=9781501144325&next=tRead The Mind-Gut Connection by Emeran Mayer:...
Do too many of your patients owe you money? It’s a symptom of an even bigger problem! In this episode, Kirk Behrendt brings back Robyn Theisen, one of ACT’s amazing coaches, to break down overdue accounts and share a four-step solution to eliminate it from your practice. To learn how to collect from patients before day 30, listen to Episode 965 of The Best Practices Show!Learn More About Robyn:Send Robyn an email: robyn@actdental.com Follow Robyn on ACT’s Instagram: https://www.instagram.com/actdentalSend Courtney an email to learn more about ACT: courtney@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 965: https://www.youtube.com/@actdental/videosRegister to ACT’s BPA to watch Episode 764: Cash Flow Kings and Queens: The Dentist’s Guide to Mastering Accounts Receivable: https://join.actdental.com/users/sign_in?post_login_redirect=https%3A%2F%2Fjoin.actdental.com%2Fc%2Fpodcasts%2F764-cash-flow-kings-and-queens-the-dentist-s-guide-to-mastering-accounts-receivable-ariel-juday#emailRegister to ACT’s BPA for their Managing an Accounts Receivable and Collections System: https://join.actdental.com/users/sign_in?post_login_redirect=https%3A%2F%2Fjoin.actdental.com%2Fc%2Fpractice-coaching-tools%2Fmanaging-an-accounts-receivable-and-collections-system#emailRegister to ACT’s BPA for their Sample Financial Arrangement Form:a...
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