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Welcome to The Best Practices Show, hosted by Kirk Behrendt, founder of ACT Dental (https://www.actdental.com/) and a leader in dental practice coaching. This podcast is your gateway to discovering the hidden gems and tactics used by the most successful dental practices worldwide.
At ACT Dental, we have meticulously curated strategies that have consistently proven effective in elevating dental practices. Our podcast, The Best Practices Show, extends our commitment to sharing this wealth of knowledge. Each episode features interviews with renowned dental professionals and industry leaders who have made significant strides in their practices. They share their experiences, insights, and the challenges they've overcome, offering a unique perspective that you won't find anywhere else.
Why should you listen to The Best Practices Show? Whether you're a seasoned dentist, a new practice owner, or somewhere in between, this podcast is tailored to inspire and educate. Our goal is not just to provide you with information but to transform the way you think about and run your dental practice. We delve into topics ranging from advanced clinical techniques and practice management to leadership skills and personal growth.
Kirk Behrendt, a respected figure in the dental community, brings his vast experience and infectious enthusiasm to each episode, making complex topics both understandable and engaging. As the CEO of ACT Dental, Kirk has helped countless dental practices thrive by focusing on holistic development - professionally, personally, and within their community.
Our commitment to authenticity and practical advice sets The Best Practices Show apart. We don't just talk about theories; we dive into real-life applications you can implement immediately in your practice. Our community-centric approach means we're always listening to our audience and constantly evolving our content to meet your needs.
In addition to the invaluable insights from our guests, we also provide access to exclusive resources available through ACT Dental. These resources complement the podcast topics and give you a more comprehensive understanding and practical tools to apply in your practice.
By subscribing to The Best Practices Show, you're not just gaining access to a podcast; you're joining a community of like-minded professionals committed to excellence in dentistry.
So, are you ready to transform your practice and be the best version of yourself? Join us on this journey, and let's grow together. Hit subscribe and never miss an episode of The Best Practices Show – where we uncover the secrets to the success of the world's best dental practices, one episode at a time.
Subscribe to The Best Practices Show on Apple Podcasts
Join our community and start your journey towards a more innovative, more successful dental practice today!
At ACT Dental, we have meticulously curated strategies that have consistently proven effective in elevating dental practices. Our podcast, The Best Practices Show, extends our commitment to sharing this wealth of knowledge. Each episode features interviews with renowned dental professionals and industry leaders who have made significant strides in their practices. They share their experiences, insights, and the challenges they've overcome, offering a unique perspective that you won't find anywhere else.
Why should you listen to The Best Practices Show? Whether you're a seasoned dentist, a new practice owner, or somewhere in between, this podcast is tailored to inspire and educate. Our goal is not just to provide you with information but to transform the way you think about and run your dental practice. We delve into topics ranging from advanced clinical techniques and practice management to leadership skills and personal growth.
Kirk Behrendt, a respected figure in the dental community, brings his vast experience and infectious enthusiasm to each episode, making complex topics both understandable and engaging. As the CEO of ACT Dental, Kirk has helped countless dental practices thrive by focusing on holistic development - professionally, personally, and within their community.
Our commitment to authenticity and practical advice sets The Best Practices Show apart. We don't just talk about theories; we dive into real-life applications you can implement immediately in your practice. Our community-centric approach means we're always listening to our audience and constantly evolving our content to meet your needs.
In addition to the invaluable insights from our guests, we also provide access to exclusive resources available through ACT Dental. These resources complement the podcast topics and give you a more comprehensive understanding and practical tools to apply in your practice.
By subscribing to The Best Practices Show, you're not just gaining access to a podcast; you're joining a community of like-minded professionals committed to excellence in dentistry.
So, are you ready to transform your practice and be the best version of yourself? Join us on this journey, and let's grow together. Hit subscribe and never miss an episode of The Best Practices Show – where we uncover the secrets to the success of the world's best dental practices, one episode at a time.
Subscribe to The Best Practices Show on Apple Podcasts
Join our community and start your journey towards a more innovative, more successful dental practice today!
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Do you have a plan, or do you just hope new patients show up for appointments? In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down new patient cancellation and no-show percentage and what you can do to reduce those numbers. To learn how to create strong scheduling, confirmation, and communication systems so your patients commit to showing up, listen to Episode 970 of The Best Practices Show!Learn More About Miranda:Send Miranda an email: miranda@actdental.com Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdentalSend Courtney an email to learn more about ACT: courtney@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 970: https://www.youtube.com/@actdental/videosMain Takeaways:Track your new patient cancellation separate from your cancellation percentage.If your cancellation or no-show is high, you are wasting valuable chair time.Strengthen your commitment language to communicate value to patients.Send personalized reminders to create an added level of commitment.Have a documented plan for unconfirmed new patient appointments.It is okay to release appointments. Create a clear process for it.Snippets:0:00 Introduction.2:19 Why this is an important metric and how it impacts the practice.5:41 What you can do to impact this metric.14:41 Final thoughts.Miranda Beeson, MS, BSDH Bio:Miranda Beeson has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities...
You can thrive as a small practice — you just need to be strategic. In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to share how to differentiate and close your operational gaps so you attract the best patients and the best team in a changing market. To learn how to create and maintain a thriving private practice, listen to Episode 969 of The Best Practices Show!Learn More About Miranda:Send Miranda an email: miranda@actdental.com Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdentalSend Courtney an email for your Golden Ticket: courtney@actdental.com Send Gina an email for your Golden Ticket: gina@actdental.com Send Kirk an email for your Golden Ticket: kirk@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 969: https://www.youtube.com/@actdental/videosRegister for ACT’s BPA for their Differentiation tool: https://join.actdental.com/users/sign_in?post_login_redirect=https%3A%2F%2Fjoin.actdental.com%2Fc%2Fpractice-coaching-tools%2Fdifferentiation-tool#emailRegister for ACT’s BPA for their GAPs at a Glance tool:...
Do you want this year to end well? Do you want next year to be better for your practice? In this episode, Kirk Behrendt brings back Heather Crockett, one of ACT’s amazing coaches, to share four questions to guide your year-end review so you can think beyond production and collections. To learn how to have thoughtful, intentional reflection and start building the practice you truly want, listen to Episode 968 of The Best Practices Show!Learn More About Heather:Send Heather an email: heather@actdental.com Join Heather on Facebook: https://www.facebook.com/heather.r.crockettFollow Heather on ACT’s Instagram: https://www.instagram.com/actdentalSend Kirk an email for ACT’s Practice Health Score guide: kirk@actdental.com Send Courtney an email to learn more about ACT: courtney@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 968: https://www.youtube.com/@actdental/videosRegister to ACT’s BPA for their Practice Health Score guide: https://join.actdental.com/users/sign_in?post_login_redirect=https%3A%2F%2Fjoin.actdental.com%2Fc%2Fpractice-coaching-tools%2Fpractice-health-score#emailRegister to ACT’s BPA for their Chief Reminding Officer resource:...
Identifying and living your core values is the most important thing you will ever do. In this episode, Miranda Beeson, ACT’s director of education, brings in ACT’s founder, Kirk Behrendt, to share the story behind their core values, how they came to be, and why core values matter to a dental practice. To gain insight and inspiration for your core values, listen to Episode 967 of The Best Practices Show!Learn More About Miranda:Send Miranda an email: miranda@actdental.com Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdentalSend Courtney an email to learn more about ACT: courtney@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 967: https://www.youtube.com/@actdental/videosWatch Episode 4 with Howard Farran: https://www.youtube.com/watch?v=GMMaSIrhv2QRead Traction by Gino Wickman: https://benbellabooks.com/shop/tractionRead books by Patrick Lencioni: https://www.tablegroup.com/booksMain Takeaways:Identify your core values. It’s the most important thing you will ever do.Core values are your compass. Use it as a filter for your decisions.Attract the behaviors and people you want with core values.Weave your core values into the fabric of your practice.Your team is the secret sauce to success.Snippets:0:00 Introduction.1:52 Kirk and Miranda’s journeys with core values.13:39 Core values: Give > Get.19:27 Core values: Walk the Talk.25:38 Core values: We Before Me.29:58 Core...
People want a longer lifespan. But it’s also important to focus on health span. In this episode, Kirk Behrendt brings back Dr. Uche Odiatu, one of ACT’s favorite health and wellness gurus, to share four keys to longevity that will help you live better, not just longer. To learn how you can sync up your health span to your lifespan, listen to Episode 966 of The Best Practices Show!Learn More About Dr. Odiatu:Email Dr. Odiatu for his workout: odiatudmd@gmail.com Follow Dr. Odiatu on Instagram: https://www.instagram.com/fitspeakersLearn more on Dr. Odiatu’s website: http://www.druche.comMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 966: https://www.youtube.com/@actdental/videosRead The Body Keeps the Score by Bessel van der Kolk, M.D.: https://bookshop.org/p/books/the-body-keeps-the-score-brain-mind-and-body-in-the-healing-of-trauma-bessel-van-der-kolk-m-d/9e63236863805513?ean=9780143127741&next=tRead Why We Sleep by Matthew Walker, PhD: https://bookshop.org/p/books/why-we-sleep-unlocking-the-power-of-sleep-and-dreams-matthew-walker-phd/24217e9bcd5aeb1c?ean=9781501144325&next=tRead The Mind-Gut Connection by Emeran Mayer:...
Do too many of your patients owe you money? It’s a symptom of an even bigger problem! In this episode, Kirk Behrendt brings back Robyn Theisen, one of ACT’s amazing coaches, to break down overdue accounts and share a four-step solution to eliminate it from your practice. To learn how to collect from patients before day 30, listen to Episode 965 of The Best Practices Show!Learn More About Robyn:Send Robyn an email: robyn@actdental.com Follow Robyn on ACT’s Instagram: https://www.instagram.com/actdentalSend Courtney an email to learn more about ACT: courtney@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 965: https://www.youtube.com/@actdental/videosRegister to ACT’s BPA to watch Episode 764: Cash Flow Kings and Queens: The Dentist’s Guide to Mastering Accounts Receivable: https://join.actdental.com/users/sign_in?post_login_redirect=https%3A%2F%2Fjoin.actdental.com%2Fc%2Fpodcasts%2F764-cash-flow-kings-and-queens-the-dentist-s-guide-to-mastering-accounts-receivable-ariel-juday#emailRegister to ACT’s BPA for their Managing an Accounts Receivable and Collections System: https://join.actdental.com/users/sign_in?post_login_redirect=https%3A%2F%2Fjoin.actdental.com%2Fc%2Fpractice-coaching-tools%2Fmanaging-an-accounts-receivable-and-collections-system#emailRegister to ACT’s BPA for their Sample Financial Arrangement Form:a...
Every healthy practice needs new patients. But you don't want to just have “more”. In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down new patient count and new patient growth, how to calculate actual patient growth, and what you can do to improve your numbers. To learn how to keep a consistent active patient count that's right for your practice, listen to Episode 964 of The Best Practices Show!Learn More About Miranda:Send Miranda an email: miranda@actdental.com Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdentalSend Courtney an email to learn more about ACT: courtney@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 964: https://www.youtube.com/@actdental/videosMain Takeaways:Track your new patient count to know how effective your scheduling and marketing is.Healthy practices need new patients. Figure out the right number for your practice.Set a monthly new patient goal that is aligned with your long-term growth goals.Know your actual patient growth by measuring new patient growth count.Create documented follow-up systems to recapture your lost patients.Align your team with your new patient goal so they can monitor it.Snippets:0:00 Introduction.1:30 New patient count and new patient growth, explained.3:37 How new patient count impacts the practice.7:04 What you can do to impact new patient count.7:51 New patient growth, explained.10:37 How new patient growth impacts the practice.11:27 What you can do to impact new patient growth.16:22 Final thoughts.Miranda Beeson, MS, BSDH Bio:Miranda Beeson has over 25 years of clinical dental hygiene, front office, practice administration, and...
Do your hygiene visits feel too routine? Do your patients devalue appointments? In this episode, Kirk Behrendt brings back Carlie Einarson, one of ACT’s amazing coaches, with four ways to reinvent your hygiene op so you can take it from being transactional to transformational for your patients. To help patients feel educated, motivated, and to value hygiene, listen to Episode 963 of The Best Practices Show!Learn More About Carlie:Send Carlie an email: carlie@actdental.com Follow Carlie on ACT’s Instagram: https://www.instagram.com/actdentalSend Courtney an email to learn more about ACT: courtney@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 963: https://www.youtube.com/@actdental/videosRegister to ACT’s BPA for their Tiers of Service exercise: https://join.actdental.com/users/sign_in?post_login_redirect=https%3A%2F%2Fjoin.actdental.com%2Fc%2Fpractice-coaching-tools%2Ftiers-of-service-exercise#emailRegister to ACT’s BPA for their Creating a 6-Star Patient Experience tool: https://join.actdental.com/users/sign_in?post_login_redirect=https%3A%2F%2Fjoin.actdental.com%2Fc%2Fpractice-coaching-tools%2F6-star-experience#emailMain Takeaways:Start off strong by setting clear expectations for your patients.Use monitors to show the impact of their visit, not the news or HGTV.A picture is worth a thousand words. Start using technology to its fullest.Celebrate even the
How do you build a general practice that can pay the bills? In this episode, Kirk Behrendt brings back Dr. John Cranham, co-founder of Cranham Culp Digital Dental, to share his tips for balancing bread-and-butter dentistry with your niche so you can have a fulfilling and profitable career. To learn how to build a healthy general practice that you enjoy, listen to Episode 962 of The Best Practices Show!Learn More About Dr. Cranham:Send Dr. Cranham an email: jcranham@mac.com Join Dr. Cranham on Facebook: https://www.facebook.com/john.c.cranhamFollow Dr. Cranham on Instagram: https://www.instagram.com/johnccranhamddsLearn more about Cranham Culp Digital Dental: https://www.ccdigitaldental.comMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 962: https://www.youtube.com/@actdental/videosRead Good to Great by Jim Collins: https://bookshop.org/p/books/good-to-great-why-some-companies-make-the-leap-and-other-s-don-t-jim-collins/ec0b317c56aaceb4?ean=9780066620992&next=tMain Takeaways:Don't get addicted to growth. Seek eudaimonia.Find your niche and balance it with your general dentistry.A healthy hygiene department is key to having a strong general practice.Pay attention to how you're scheduling. Keep your records and consult spots full.Align with your team so they understand why they shouldn't book your specialty spots.Balance what you love doing, what you can be the best at, and what can pay your bills.Snippets:0:00...
How good is your team at capturing opportunities over the phone? In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down new patient call conversion percentage, how it impacts your practice, and what you can do to improve your numbers. To learn how to help your team with their phone skills and save thousands on marketing, listen to Episode 961 of The Best Practices Show!Learn More About Miranda:Send Miranda an email: miranda@actdental.com Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdentalSend Courtney an email to learn more about ACT: courtney@actdental.com Learn More About ACT Dental:ACT’s Events: https://www.actdental.com/eventACT’s website: https://www.actdental.comACT’s Instagram: https://www.instagram.com/actdentalACT’s YouTube: https://www.youtube.com/actdentalACT’s Facebook: https://www.facebook.com/actdentalACT’s LinkedIn: https://www.linkedin.com/company/actdental/More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 961: https://www.youtube.com/@actdental/videosMain Takeaways:New patient call conversion percentage reflects your team’s phone skills.Listen to recorded calls as a team to evaluate and improve their...
Airway dentistry isn't just a fad — it’s here to stay! In this episode, Kirk Behrendt brings in Dr. Meggie Graham and Dr. Liz Turner, founders of the Untethered Airway Health Center, to talk about the growing field, what airway health really means, and why it’s important to integrate it into your practice. To learn how you can impact your patients’ health no matter their age, listen to Episode 960 of The Best Practices Show!Learn More About Dr. Graham & Dr. Turner:Join Dr. Graham & Dr. Turner on Facebook: https://www.facebook.com/untetheredahcFollow Dr. Graham & Dr. Turner on Instagram: https://www.instagram.com/untetheredairwayLearn more about Untethered Airway Health Center: https://untetheredairwayhealthcenter.comRegister for The Untethered Way courses: https://theuntetheredway.comListen to Dr. Graham & Dr. Turner’s podcast: https://untethered-airway-health.captivate.fmMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 960: https://www.youtube.com/@actdental/videosMain Takeaways:Airway is not just a fad — it’s that dentistry has been missing it for years.Help patients identify their breathing dysfunctions and become aware.Don't push airway onto patients who aren't ready to hear about it.Implementing airway isn't all or nothing. It’s okay to do it slowly.Stay curious and excited to learn to be fulfilled in your career.Snippets:0:00 Introduction.1:23 Dr. Turner and Dr. Graham’s backgrounds.3:33 Dr. Turner and Dr. Graham’s aha moment.10:25 What airway health really means.17:34 Common...
959: The Secret Behind Selling Dentistry Without Selling – Dr. Tom HedgeHow do you sell dentistry without selling? In this episode, Kirk Behrendt brings in Dr. Tom Hedge, founder of The Houston Dentists Tanglewood, to review a recent presentation he gave at Smile Source Exchange and share his secret to selling dentistry without actually selling. To learn how to get patients to buy without feeling like they're sold to, listen to Episode 959 of The Best Practices Show!Learn More About Dr. Hedge:Send Dr. Hedge an email: tomhedge@mac.com Join Dr. Hedge on Facebook: https://www.facebook.com/TheHoustonDentistsTanglewoodFollow Dr. Hedge on Instagram: https://www.instagram.com/houstondentistoftanglewoodLearn more on Dr. Hedge’s website: https://www.thehoustondentiststanglewood.comMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 959: https://www.youtube.com/@actdental/videosLearn more about Smile Source and The Exchange: https://smilesource.comTry Weave: https://www.getweave.comMain Takeaways:Always take photos of new patients. It is a critical step.Use digital photography for patient education. Let them do the talking.Never treat a stranger. Ask good questions and get to know your patients.Consider hiring a remote employee. They can free up you and your team’s time.Make it as easy and as convenient as possible for patients to schedule appointments.There isn't one big thing to make your practice better; there are a thousand little...
958: Metric Mondays: New Patient Re-Appointed to Hygiene Percentage - Miranda BesonAre your new patients one-and-done, or do they stay with you long term? In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down new patient re-appointed to hygiene percentage, how it affects your practice, and ways to improve your numbers. To learn how to create long-term patient relationships by re-appointing to hygiene, listen to Episode 958 of The Best Practices Show!Learn More About Miranda:Send Miranda an email: miranda@actdental.com Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdentalSend Courtney an email to learn more about ACT: courtney@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 958: https://www.youtube.com/@actdental/videosRegister for ACT’s To The Top Study Club (October 24, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-october-24-2025-ttt-study-club-tickets-1218452908449?aff=odcleoeventsincollectionMain Takeaways:Evaluate your new patient process. Ensure that it ends with a scheduled hygiene visit.Track your re-appointments. Quickly follow up with patients who haven't scheduled.Make it easy to schedule future appointments. Ensure it’s done before they leave.If your re-appointment percentage is low, focus on building patient loyalty.A high re-appointment percentage shows patients value your care.Discuss and document your new patient system as a team.Snippets:0:00 Introduction.2:14 New patients re-appointed to hygiene...
957: Beat Burnout With Better Systems – Miranda BeesonWhen you're burned out, it leads to chaos. Luckily, there's a cure! In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to share five steps to create a solid system that will keep your practice running smooth and stress-free. To learn how better systems can bring joy back into your practice, listen to Episode 957 of The Best Practices Show!Learn More About Miranda:Send Miranda an email: miranda@actdental.com Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdentalSend Courtney an email for your Golden Ticket to ACT’s TTT: courtney@actdental.com Send Gina an email for your Golden Ticket to ACT’s TTT: gina@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 957: https://www.youtube.com/@actdental/videosWatch Episode 947 with Alan Twigg: https://www.youtube.com/watch?v=4CHbDVbpa3MRegister for ACT’s To The Top Study Club (October 17, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-october-17-2025-ttt-study-club-tickets-1218436780209?aff=odcleoeventsincollectionRegister for ACT’s To The Top Study Club (October 24, 2025):...
956: 5 Reasons Your Team Feels Overwhelmed – Michelle WakemanDo you and your team constantly feel overwhelmed? In this episode, Kirk Behrendt brings in Michelle Wakeman, one of ACT’s amazing coaches, to explain five reasons why and what you can do to reduce burnout and overwhelm. Feeling overwhelmed is normal — and it’s fixable! To learn how to be less stressed and more productive so you can take better care of your patients, listen to Episode 956 of The Best Practices Show!Learn More About Michelle:Send Michelle an email: michelle@actdental.com Follow Michelle on ACT’s Instagram: https://www.instagram.com/actdentalSend Courtney an email to learn more about ACT: courtney@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 956: https://www.youtube.com/@actdental/videosRegister for ACT’s To The Top Study Club (October 17, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-october-17-2025-ttt-study-club-tickets-1218436780209?aff=odcleoeventsincollectionRegister for ACT’s To The Top Study Club (October 24, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-october-24-2025-ttt-study-club-tickets-1218452908449?aff=odcleoeventsincollectionRegister to ACT’s BPA for their Creating New Agreements, Policies, and Systems resource:
955: Metric Mondays: Unscheduled Active Patients – Miranda BeesonYou might have 1,500 active patients. But how many don't have their next appointments scheduled? In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down unscheduled active patients, how it impacts your practice, and ways to improve your numbers so your days get better at work. To learn how to keep patients tethered to your practice, listen to Episode 955 of The Best Practices Show!Learn More About Miranda:Send Miranda an email: miranda@actdental.com Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdentalSend Courtney an email to learn more about ACT: courtney@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 955: https://www.youtube.com/@actdental/videosRegister for ACT’s To The Top Study Club (October 17, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-october-17-2025-ttt-study-club-tickets-1218436780209?aff=odcleoeventsincollectionRegister for ACT’s To The Top Study Club (October 24, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-october-24-2025-ttt-study-club-tickets-1218452908449?aff=odcleoeventsincollectionMain Takeaways:Having too many unscheduled patients will lead to schedule gaps and lost revenue.Unscheduled patients also means missed opportunities for preventative care.About 40% of patients who don't schedule...
954: Big Changes With Insurances You Need to Know About – Shelley DeGroffWorking with PPOs is more confusing than ever — and it’s by design! In this episode, Kirk Behrendt brings back Shelley DeGroff, founder and CEO of PPO Advisors, to help decode the complexity around upcoming changes and help you be an active player in the game of insurance. To stay up to date with the new changes and become less insurance dependent, listen to Episode 954 of The Best Practices Show!Learn More About Shelley:Send Shelley an email: shelley@ppoadvisors.com Join PPO Advisors on Facebook: https://www.facebook.com/PPOAdvisorsLLCLearn more about PPO Advisors: https://ppoadvisors.comMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 954: https://www.youtube.com/@actdental/videosMain Takeaways:Think of insurance as a game. Be an active player!Understand the contracts you're agreeing to, long term.Insurance confusion is by design. Don't just set it and forget it!Audit your EOBs daily. Do the math and figure out why fees are different.New associates cannot use the owning doctor's NPI-1 — it is insurance fraud.Success is not determined by the number of insurance you do or don't participate in.Snippets:0:00 Introduction.1:53 Shelley’s background.2:51 The current state of PPOs.5:22 Why are these changes legal?9:08 Confusion is by design.11:07 Be an active player in the insurance game.12:22 How often should you audit EOBs?14:30 Is any of this negotiable?16:16 Provider-specific credentialing, explained.18:25 How long does it take to credential?20:10 NPI fraud, explained.23:12 Other upcoming changes.27:57 The trend of non-dentists purchasing dental practices.31:12...
953: The Importance of Muscle Health for Dentists – Dr. Uche OdiatuWhether you're prepping a crown or driving to your practice, it all requires muscle. But how well are you taking care of them? In this episode, Kirk Behrendt brings back Dr. Uche Odiatu, one of ACT’s favorite health and wellness gurus, to demystify muscle health and help you get fit so you can be a better dentist. Your body is the best pharmacy — so give it what it needs! To learn the best way to develop and maintain muscle health, listen to Episode 953 of The Best Practices Show!Learn More About Dr. Odiatu:Email Dr. Odiatu for his workout: odiatudmd@gmail.com Join Dr. Odiatu on Facebook: https://www.facebook.com/UcheOdiatuFollow Dr. Odiatu on Instagram: https://www.instagram.com/fitspeakersLearn more on Dr. Odiatu’s website: http://www.druche.comRegister for Dr. Odiatu’s seminar (November 7, 2025, December 5, 2025, December 12, 2025): https://www.adha.org/events/philips-education-tourMore Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 953: https://www.youtube.com/@actdental/videosEmail Kirk for the 100 days of cards: kirk@actdental.com Read Sapiens by Yuval Noah Harari: https://bookshop.org/p/books/sapiens-tenth-anniversary-edition-a-brief-history-of-humankind-yuval-noah-harari/031a784adc6e9de4?ean=9780063422001&next=tRead Spark by John J....
952: Metric Mondays: Fluoride Percentage – Miranda BeesonFluoride is a big deal — for your patients and your practice! But it’s common for this percentage to be lower than it should. In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down fluoride percentage, how it impacts your practice, and what you can do to improve your numbers. To learn how to successfully recommend fluoride so you can improve patient health and production, listen to Episode 952 of The Best Practices Show!Learn More About Miranda:Send Miranda an email: miranda@actdental.com Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdentalSend Courtney an email to learn more about ACT: courtney@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 952: https://www.youtube.com/@actdental/videosRegister for ACT’s To The Top Study Club (October 17, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-october-17-2025-ttt-study-club-tickets-1218436780209?aff=odcleoeventsincollectionRegister for ACT’s To The Top Study Club (October 24, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-october-24-2025-ttt-study-club-tickets-1218452908449?aff=odcleoeventsincollectionMain Takeaways:If fluoride percentage is under 10%, patients are missing opportunities for prevention.A low fluoride percentage also indicates missed opportunities for...
951: 7 Toxic Habits Hurting Practice Culture – Adriana BoothDo you ever feel like your practice culture is toxic? In this episode, Kirk Behrendt brings back Adriana Booth, one of ACT’s amazing coaches, to list the seven toxic habits that you might be doing, how they're affecting your culture, and what you can do to create a happier, more committed team. Great culture doesn't happen by accident! To learn how you might be sabotaging your team and what you can do to fix it, listen to Episode 951 of The Best Practices Show!Learn More About Adriana:Join Adriana on Facebook: https://www.facebook.com/adriana.boothFollow Adriana on Instagram: https://www.instagram.com/adrimariebSend Courtney an email to learn more about ACT: courtney@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaDownload ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_USJoin ACT’s To The Top Study Club: https://www.actdental.com/tttGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 951: https://www.youtube.com/@actdental/videosRegister to ACT’s BPA for their Guide to Building Trust: https://join.actdental.com/users/sign_in?post_login_redirect=https%3A%2F%2Fjoin.actdental.com%2Fc%2Fpractice-coaching-tools%2Fa-team-playbook-to-maximize-performance-handout#emailRegister to ACT’s BPA for their How Trustworthy Are You? tool: https://join.actdental.com/users/sign_in?post_login_redirect=https%3A%2F%2Fjoin.actdental.com%2Fc%2Fpractice-coaching-tools%2Fhow-trustworthy-are-you#emailRegister to ACT’s BPA for their Rules of Engagement tool:a...
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