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The Botcast

Author: We Build Bots

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Technology is no longer an insular department within a company, it's a thread that runs through every single industry in the world. We interview Digital Transformation Leaders in both the public and private sector in order to understand what their challenges are and which emerging technologies such as AI, chatbots, voice technology and blockchain etc could help tackle said challenges.

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24 Episodes
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We're interviewing Digital Transformation specialists across the country to find out how they're approaching their digital transformation process and how the use of AI, automation, machine learning and chatbot technology can help councils to save money, increase efficiencies and improve customer service.This week, we spoke to Alex Cousins, Business Development Director at Capita whose career stems back to the 1980’s when she spent 16 years working in various roles in Liverpool City Council. In 2001, she spent nearly four years working as Head of E-Government at Hammersmith & Fulham Council before moving into Local Government Consulting. In 2006, she then became Transformation Sales Director at BT Global Services before moving into a Local Government and Communities Executive role at Hewlett-Packard. Since 2015, she's been working as the Business Development Director at Capita.With over 20 years experience working within local authorities as well as many years working within the private sector organisations, Alex offers a fantastic birds eye view of Digital Transformation across the board. We talk about how has emerging technology and working within a more digital environment has been received and adopted within the public sector and Alex shares some success stories as well as roadblocks along the way.We talk about her involvement with The Northern Powerhouse, a project aimed to rebalance the economy with over £13bn worth of planned investments to be spent on place based infrastructure. Five years in, we ask Alex how has this project been rolled out, what impact it's had and whether there's been a ROI.Capita are working on some really exciting projects of late and Alex has pitched Ismail Alma, Patrick Gormley and Serge Torbin as the ones to watch so be sure to watch out for what these digital pioneers are up to over the following months. As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ intelagent.ai or email us at info@webuildbots.ai.Twitter - @webuild_botsInstagram - @we_build_botsFacebook - @webuildbotsaiLinkedin - @webuildbots
We're interviewing Digital Transformation specialists across the country to find out how they're approaching their digital transformation process and how the use of AI, automation, machine learning and chatbot technology can help councils to save money, increase efficiencies and improve customer service.This week, we spoke to Karen Cawte, Digital Transformation Manager at West Lothian Council. Karen has a career in the public sector stemming back to 2003, so we talk about the changes she's seen with the rise in digital and how this has impacted and benefited local authorities. West Lothian are part of the Digital Champions Network so we talk to Karen about what this looks like and the impact it has, they also contributed to setting up the Local Government Digital Partnership along with 31 other Scottish Local Authorities so we find out more about how collaboration is helping Scottish local authorities to innovate across the country. Karen breaks down the core themes within West Lothian's Digital Transformation Strategy and explains what their vision for each theme. Data is a big talking point and West Lothian store data of around 175,000 citizens, so we find out how they use this data to feed into their decision making and better engage with your constituents. We also talk about how they plan to better serve vulnerable members of society as well as encourage constituents to sign up for a 'MyAccount', plus much more. As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ intelagent.ai or email us at info@webuildbots.ai.Twitter - @webuild_botsInstagram - @we_build_botsFacebook - @webuildbotsaiLinkedin - @webuildbots
We're interviewing Digital Transformation specialists across the country to find out how they're approaching their digital transformation process and how the use of AI, automation, machine learning and chatbot technology can help councils to save money, increase efficiencies and improve customer service.We were thrilled to welcome Michael Sage, Head of Digital Transformation, Chelmsford City Council onto the show, Michael has over the last 16 years experience running digital transformation projects in the public and 3rd sector. We talk about how maintaining his consultancy role throughout his permanent public sector roles has benefited the local authorities he's worked with as well as the top challenges he's faced working within local authorities with the rise of digital. We wanted to find out what the process of becoming digitally independent looks like for Chelmsford and whether there are any synergies between the challenges faced by both South Norfolk and Chelmsford Councils. Lastly, we talk about which technology has reaped the most rewards over the years, which new technologies he's most excited about as well as what advice/best practices he'd suggest to councils who are early on in their Digital Transformation process. As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ intelagent.ai or email us at info@webuildbots.ai.Twitter - @webuild_botsInstagram - @we_build_botsFacebook - @webuildbotsaiLinkedin - @webuildbots
We're interviewing Digital Transformation specialists across the country to find out how they're approaching their digital transformation process and how the use of AI, automation, machine learning and chatbot technology can help councils to save money, increase efficiencies and improve customer service.We were thrilled to invite Kieron McGhie, Strategic Transformation Workstream Lead at Barking and Dagenham Council onto The Botcast. After starting out as a labourer working on bridges all over Lancashire and becoming a qualified street mason, Kieron worked in councils for most of his life, either as a permanent employee or as a contractor. Not only has he worked for councils across the UK but also overseas in the likes of New Zealand where you lived with your family for 13 years. Kieron has helped generate vast savings by integrating 2 major councils with digital solutions resulting in them offering services online as well as being an influencer and significant contributor as part of 2 major digital platform roll outs with 2 large local authorities. As an experienced contractor who understands in depth the challenges that all local authorities face from a digital transformation perspective, we were excited to understand Kieron's birds eye view perspective on councils across the world in order to really understand challenges across the board. As well as talking about his wealth of experience, we also talk about which emerging technologies are set to change local authorities over the next decade. Lastly, Kieron gives some great advice on first steps for councils struggling to kick start their digital transformation process. If you need a helping hand on your Digital Transformation journey, you can contact Kieron here 👉ciukltd@gmail.com. As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ intelagent.ai or email us at info@webuildbots.ai.Twitter - @webuild_botsInstagram - @we_build_botsFacebook - @webuildbotsaiLinkedin - @webuildbots
During this episode, we talk to Julien Simon, Global Technical Evangelist in AI & Machine Learning at AWS about what he's learnt over the past decade working as a CTO for a number of companies around the world and what his role as Global Technical Evangelist in AI & Machine Learning at AWS looks like.We ask Julien to expand on the different services AWS offer around infrastructure, AI and machine learning as well as discussing Amazon SageMaker which holds huge potential for developers. Julien provides some valuable insights into initial steps for developers if they're new to using AWS and we ask him to expand on how he envisions AI, ML and Automation continuing to enhance the buyers journey over the next decade. Lastly, we dig a little deeper into what emerging technologies he's most excited about as well as talking about re:MARS; Amazons invite only tech conference inspired by Mars!As always, we would love to hear what you’re enjoying, what you’re not and what you’d like to hear more of so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. Twitter - @webuild_botsInstagram - @we_build_botsFacebook - @webuildbotsaiLinkedin - @webuildbots
We're interviewing Digital Transformation specialists across the country to find out how they're approaching their digital transformation process and how the use of AI, automation, machine learning and chatbot technology can help councils to save money, increase efficiencies and improve customer service.We were thrilled to invite Alison Hughes, Assistant Director of ICT Strategic Partnerships onto The Botcast. Alison has built an exceptional network across the public sector and is a trusted advisor to many authorities on driving business change through the use of ICT and digital transformation. Alison heads up a unique relationship on behalf of the Bolton & Wigan Partnership which she tells us all about during this episode. She was also voted #2 Female Gov Tech Leaders 2018 and Top 30 Women In Tech Manchester - as you know, we're passionate about showcasing inspiring and pioneering women in technology so we are thrilled to call Alison a guest on The Botcast. We talk to Alison about the challenges that Wigan and Bolton Councils face, how they are planning to tackle these challenges using technology and how AI, machine learning, chatbots and voice activated devices could be integral to councils of the future. We also chat about their decision to outsource IT in a £47m contract in 2013 and how they go about storing and effectively utilising the data of 600,000 citizens plus much more!As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ intelagent.ai or email us at info@webuildbots.ai.Twitter - @webuild_botsInstagram - @we_build_botsFacebook - @webuildbotsaiLinkedin - @webuildbots
#17 Tech Gets Its S3XY Back

#17 Tech Gets Its S3XY Back

2019-03-2800:50:38

At the end of each month, Lucy Hopkins, Digital Marketing Manager at We Build Bots and Craig Pugsley, Director and Creative Lead at StudioFlow explore the hottest tech news stories to hit the press that month. During this episode they discuss foldable phones, Nike's brand new self lacing Adapt BB, the release of Apples rumoured AirPods 2, how Elon Musk is bringing S3XY back with his Model Y, not to mention the shocking release of 'The secret lives of Facebook moderators in America' by The Verge.As always, we love to hear from you! We want to know what you’re enjoying, what you’re not and what you’d like to hear more of. Please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below.Twitter - @webuild_botsInstagram - @we_build_botsFacebook - @webuildbotsaiLinkedin - @webuildbotsThanks for listening :)
At the end of each month, Lucy Hopkins, Digital Marketing Manager at We Build Bots and Craig Pugsley, Director and Creative Lead at StudioFlow explore the hottest tech news stories to hit the press that month. During this episode they discuss the new Tesla Model 3, Ikea's plan to dominate the smart home market, the rejection of Amazon HQ2 in NYC plus much more!Botcast Listeners - We would love to hear what you’re enjoying, what you’re not and what you’d like to hear more of. Please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below.Twitter - @webuild_botsInstagram - @we_build_botsFacebook - @webuildbotsaiLinkedin - @webuildbots
As Part of International Women's Day, we are thrilled to release this very special episode of The Botcast with Cindy Rose OBE, CEO at Microsoft UK.Having interviewed a number of incredible women in the tech industry including Dr Zara Nanu, Lisa Matthews and Natalia Solnica, we are thrilled to call the UK's most powerful women in tech a guest on The Botcast also. Microsoft publicly commit to re-skilling people already working in the tech industry in areas such as the Cloud and AI - specifically in the public sector so we wanted to know what this looks like and how Cindy see's AI impacting the Government as a whole. We also talk about how with the potential of AI often comes unintended consequences and lastly we touch upon how AI is being used to address broader societal issues. As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ intelagent.ai or email us at info@webuildbots.ai.Twitter - @webuild_botsInstagram - @we_build_botsFacebook - @webuildbotsaiLinkedin - @webuildbots
During this Botcast episode, we talk to Emma Jackson, Digital Programme Manager and Abigail Barton, Communications and Engagement Manager at Monmouthshire County Council. We Build Bots have been working with Monmouthshire County Council to develop their bilingual chatbot; Monty. Monmouthshire welcomed residents to ‘Love Digital’ on Friday, 25th January – St Dwynwen’s Day, the Welsh equivalent of Valentine’s Day – with the launch of Monty which is available 24/7/365 on Monmouthshire’s website – monmouthshire.gov.uk – and via its Facebook messenger service – @MonmouthshireCC. Monty is the first local authority chatbot in Wales and is set to enhance Monmouthshire County Council’s digital experience. During this episode, they share how they have approached their digital transformation strategy, the key challenges they face as a council and how Monty is helping to combat these challenges. We also talk about what challenges they foresee for councils over the coming years and how they think chatbot technology and AI will help with these challenges. Lastly, we ask them what advice they would give to Councils who are wary about chatbot adoption. If you're a council interested in learning more about how chatbot technology could help you save money, increase efficiencies and transform your customer service, book a demo ⇢ wbb.intelagent.ai/book-a-demo or email us at info@webuildbots.ai.As always, we love to hear what you’re enjoying, what you’re not and what you’d like to hear more of so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. Twitter - @webuild_botsInstagram - @we_build_botsFacebook - @webuildbotsaiLinkedin - @webuildbots
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