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The Botcast

Author: We Build Bots

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Technology is no longer an insular department within a company, it's a thread that runs through every single industry in the world. We interview Digital Transformation Leaders in both the public and private sector in order to understand what their challenges are and which emerging technologies such as AI, chatbots, voice technology and blockchain could help tackle said challenges.

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31 Episodes
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This week, we went international and caught up with Chicago based Aaqib Usman, Founder & CEO at Midwest Immersive.In July 2016, Aaqib set up Midwest Immersive which is an interactive technology studio that works with brands and agencies combining new media art forms and emerging technologies to create one-of-a-kind consumer experiences. They’ve worked with a number of major brands including Nike, Adidas and Cadbury as well as won multiple awards for innovation. Aaqib tells us about some of the most interesting and exciting projects he’s working on including the creation of a Snapchat lens that gained 24,000 views in just four hours as well as working on a project with Adidas during the 2018 FIFA World Cup. I wanted to know how the public sector could use immersive technologies such as Augmented Reality (AR) to better engage constituents. Aaqib came up with some great examples so if you’re looking for ways to better engage your community, grab a cup of tea and take half an hour to listen to this episode. We ask all of our guests which resources they use to enhance their digital transformation knowledge. Aaqib’s top pick was a podcast called AngelList where you learn investing from experienced angels and VCs.As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ wbb.ai or email us at info@wbb.ai.If you'd like to be a guest, you can contact our host directly ⇢ lucy@wbb.ai. Twitter - @webuild_botsInstagram - @we_build_botsFacebook - @webuildbotsaiLinkedin - @webuildbots
We're interviewing Digital Transformation specialists across the country to find out how they're approaching their digital transformation process and how the use of AI, automation, machine learning and chatbot technology can help councils to save money, increase efficiencies and improve customer service. This week, we chatted to Derek Hobbs, Interim Director of Business Development and Digital Transformation at Careers Wales. Derek started his digital transformation journey with the DVLA where he was taken on to market the new online car tax system. He then held a number of interesting roles within digital transformation, including Head of Operational Digital Services, Digital Efficiencies, Channels and Customer Experience (CX) at the Department for Work and Pensions not to mention setting up his own digital transformation consultancy.Derek introduced RPA (robotic process automation) into the Department for Work and Pensions so we discuss what made him pivot towards automation and how RPA was received internally as well as externally. He then tells us about the highly praised Carer’s Allowance Digital Service he developed using agile methodology which has an impressive satisfaction score of 90% and a take-up of over 70%!We also talk about Dereks role as Head of Strategic Marketing at the pensions regulator where he was hired for the role out of automated enrolment as well as his objective to make DWP paperless internally by 2022 - a huge task with considering they have 90,000 staff!We ask all of our guests which resources they use to enhance their public sector digital transformation knowledge. Dereks top picks were whitepapers, podcasts such as Tech Tent, Trending and McKinsey as well as a book called The Best Service Is No Service by Peter Massey. As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ wbb.ai or email us at info@wbb.ai.If you'd like to be a guest, you can contact our host directly ⇢ lucy@wbb.ai. Twitter - @webuild_botsInstagram - @we_build_botsFacebook - @webuildbotsaiLinkedin - @webuildbots
We're interviewing Digital Transformation specialists across the country to find out how they're approaching their digital transformation process and how the use of AI, automation, machine learning and chatbot technology can help councils to save money, increase efficiencies and improve customer service. This week, we caught up with Natasha Bhambhra, Senior Strategy Advisor at Government Digital Service. GDS is a team within the Cabinet Office tasked with transforming government digital services. Responsibilities include building GOV.UK, making sure that people can sign into government services safely and easily, choosing the right technology for government, improving the way in which the government buys digital services plus much, much more!We talk to Natasha about the GDS Academy, DDaT Fast Stream programme as well as their Emerging Technology Development Programme which offer training in subjects like artificial intelligence, virtual reality and biotechnology. This leads us on to discuss the importance of growing your own talent in order to combat the skills gap. Lastly, we discuss which new technologies Natasha thinks will impact the government most and how the likes of AI, machine learning, chatbots, voice technology and data capture will continue to transform the way the government operates over the coming years. We ask all of our guests which resources they use to enhance their public sector digital transformation knowledge. Natasha's top picks were Wired Newsletters and Digital Leaders Blog. As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ intelagent.ai or email us at info@webuildbots.ai.Twitter - @webuild_botsInstagram - @we_build_botsFacebook - @webuildbotsaiLinkedin - @webuildbots
We're interviewing Digital Transformation specialists across the country to find out how they're approaching their digital transformation process and how the use of AI, automation, machine learning and chatbot technology can help councils to save money, increase efficiencies and improve customer service.This week, we caught up with Paul Ward, Head of ICT & Digital at Coventry City Council who has worked at Coventry for almost two decades and therefore seen huge evolution in this space with the rise of digital. Budget cuts are a challenge faced across the board so we talk about how they're using technology to help make savings as well as drive innovation.Coventry's contact centre covers a huge range of topics including general enquiries, payments, council tax appointments and queries, housing benefit and housing services plus much more. We wanted to find out how they're looking to streamline their contact centre and improve the customer journey using automation, AI, chatbots and data capture. We also talk about their biggest challenges, how they're approaching digital transformation and which technologies they see having the biggest impact on local authorities in the future. As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ intelagent.ai or email us at info@webuildbots.ai.Twitter - @webuild_botsInstagram - @we_build_botsFacebook - @webuildbotsaiLinkedin - @webuildbots
We're interviewing Digital Transformation specialists across the country to find out how they're approaching their digital transformation process and how the use of AI, automation, machine learning and chatbot technology can help councils to save money, increase efficiencies and improve customer service.This week, we caught up with Jenny Nelson, Digital Newcastle Programme Manager at Newcastle City Council. Jenny has worked at Newcastle for over ten years so we discuss the different roles she's held and how the rise in digital has impacted these roles over the years. We also talk about how she's tackled imposture syndrome, the adoption of their adult social care bot, how Newcastle is set to become the UK’s leading Smart City plus much more!As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ intelagent.ai or email us at info@webuildbots.ai.Twitter - @webuild_botsInstagram - @we_build_botsFacebook - @webuildbotsaiLinkedin - @webuildbots
This week, we caught up with the UK’s Largest Digital Bank; Lloyds Banking Group. We were lucky enough to meet with Lee Jones - Head of Contact Centre Newport, Lucy Parton - Head of Transformation and James Harrison - Head of Robotics and AI at Lloyds Banking Group to talk all things tech and transformation within financial services. We talk about Lloyds £3 billion investment in technology and staff to improve digital services, how they're planning to better engage with their 14 million digitally active customers as well as chat about their top challenges and how technology is helping to counteract these challenges. Lee, Lucy and James each tell us about which technologies are having the biggest impact on their respective areas of the business, we learn about how voice technology is changing the face of contact centres as well as better understand how the likes of chatbots, AI and robotics are helping to shape banks of the future plus much, much more!As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ intelagent.ai or email us at info@webuildbots.ai.Twitter – @webuild_botsInstagram – @we_build_botsFacebook – @webuildbotsaiLinkedin – @webuildbots
We're interviewing Digital Transformation specialists across the country to find out how they're approaching their digital transformation process and how the use of AI, automation, machine learning and chatbot technology can help councils to save money, increase efficiencies and improve customer service.This week, we spoke to Steven Kyle, Transformation Programme Manager at Dundee City Council about how digital transformation is integral to all transformation projects, not just digital ones and how this is an essential pillar of the 21st century public sector workforce. Service Design is an area that Dundee City Council is particularly passionate about. We discuss what their transformation model looks like in relation to service design, how they're approaching digital transformation as a whole, what challenges they're up against and which technology they're implementing to help combat some of these challenges. Last year, Dundee hosted GovJam; a global event carried out simultaneously across 32 cities. GovJam aims to introduce public sector workers to a wide range of service design techniques throughout a 48 hours challenge to solve problems around a key theme. We talk to Steven about what they learnt by hosting this event as well as discussing the work that Dundee are carrying out alongside the Scottish Government in order to help develop the ‘Scottish Approach to Service Design’. As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ intelagent.ai or email us at info@webuildbots.ai.Twitter - @webuild_botsInstagram - @we_build_botsFacebook - @webuildbotsaiLinkedin - @webuildbots
We're interviewing Digital Transformation specialists across the country to find out how they're approaching their digital transformation process and how the use of AI, automation, machine learning and chatbot technology can help councils to save money, increase efficiencies and improve customer service.This week, we spoke to Alex Cousins, Business Development Director at Capita whose career stems back to the 1980’s when she spent 16 years working in various roles in Liverpool City Council. In 2001, she spent nearly four years working as Head of E-Government at Hammersmith & Fulham Council before moving into Local Government Consulting. In 2006, she then became Transformation Sales Director at BT Global Services before moving into a Local Government and Communities Executive role at Hewlett-Packard. Since 2015, she's been working as the Business Development Director at Capita.With over 20 years experience working within local authorities as well as many years working within the private sector organisations, Alex offers a fantastic birds eye view of Digital Transformation across the board. We talk about how has emerging technology and working within a more digital environment has been received and adopted within the public sector and Alex shares some success stories as well as roadblocks along the way.We talk about her involvement with The Northern Powerhouse, a project aimed to rebalance the economy with over £13bn worth of planned investments to be spent on place based infrastructure. Five years in, we ask Alex how has this project been rolled out, what impact it's had and whether there's been a ROI.Capita are working on some really exciting projects of late and Alex has pitched Ismail Alma, Patrick Gormley and Serge Torbin as the ones to watch so be sure to watch out for what these digital pioneers are up to over the following months. As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ intelagent.ai or email us at info@webuildbots.ai.Twitter - @webuild_botsInstagram - @we_build_botsFacebook - @webuildbotsaiLinkedin - @webuildbots
We're interviewing Digital Transformation specialists across the country to find out how they're approaching their digital transformation process and how the use of AI, automation, machine learning and chatbot technology can help councils to save money, increase efficiencies and improve customer service.This week, we spoke to Karen Cawte, Digital Transformation Manager at West Lothian Council. Karen has a career in the public sector stemming back to 2003, so we talk about the changes she's seen with the rise in digital and how this has impacted and benefited local authorities. West Lothian are part of the Digital Champions Network so we talk to Karen about what this looks like and the impact it has, they also contributed to setting up the Local Government Digital Partnership along with 31 other Scottish Local Authorities so we find out more about how collaboration is helping Scottish local authorities to innovate across the country. Karen breaks down the core themes within West Lothian's Digital Transformation Strategy and explains what their vision for each theme. Data is a big talking point and West Lothian store data of around 175,000 citizens, so we find out how they use this data to feed into their decision making and better engage with your constituents. We also talk about how they plan to better serve vulnerable members of society as well as encourage constituents to sign up for a 'MyAccount', plus much more. As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ intelagent.ai or email us at info@webuildbots.ai.Twitter - @webuild_botsInstagram - @we_build_botsFacebook - @webuildbotsaiLinkedin - @webuildbots
We're interviewing Digital Transformation specialists across the country to find out how they're approaching their digital transformation process and how the use of AI, automation, machine learning and chatbot technology can help councils to save money, increase efficiencies and improve customer service.We were thrilled to welcome Michael Sage, Head of Digital Transformation, Chelmsford City Council onto the show, Michael has over the last 16 years experience running digital transformation projects in the public and 3rd sector. We talk about how maintaining his consultancy role throughout his permanent public sector roles has benefited the local authorities he's worked with as well as the top challenges he's faced working within local authorities with the rise of digital. We wanted to find out what the process of becoming digitally independent looks like for Chelmsford and whether there are any synergies between the challenges faced by both South Norfolk and Chelmsford Councils. Lastly, we talk about which technology has reaped the most rewards over the years, which new technologies he's most excited about as well as what advice/best practices he'd suggest to councils who are early on in their Digital Transformation process. As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ intelagent.ai or email us at info@webuildbots.ai.Twitter - @webuild_botsInstagram - @we_build_botsFacebook - @webuildbotsaiLinkedin - @webuildbots
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