Episode 280: Jonathon Garcia debunks Dillon's fears about everyone's new favorite term: "fractional."⏱️ Timestamps:00:00:00 - Intro00:02:08 - The future is fractional 00:02:53 - Balancing senior and entry roles 00:03:39 - Remote work revolution 00:04:59 - Cautious optimism or concern 00:06:02 - Hiring for outcomes, not people 00:08:03 - Fractional work's social contract 00:11:34 - Planning the next discussion 📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Jonathon Garcia:Jonathon's LinkedIn: https://www.linkedin.com/jonathanagarcia
Episode 279: Amanda Hershberger is building something from the ground up.⏱️ Timestamps:00:00:00 - Intro00:01:19 - Building Agent Fire00:01:55 - Webinars for scrappy startups00:03:05 - Structuring webinars effectively00:04:08 - Engaging through webinars00:05:14 - Growing webinar attendance00:06:35 - Rob’s prerecorded webinar mishap00:09:23 - Tailoring learning for real estate agents00:10:21 - Repurposing webinar content📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Amanda Hershberger:Amanda's LinkedIn: https://www.linkedin.com/in/amandahershberger/
Episode 278: Mike Lemire laments the rock and the hard place CS leaders have historically been put in.⏱️ Timestamps:00:00:00 - Intro00:02:49 - The CS leadership trap00:03:19 - Head of CS: A limbo role00:04:26 - Titles and their implications00:06:10 - Personal stories: Climbing the ladder00:07:50 - Challenges in career pathing00:08:34 - The hall monitor analogy00:09:13 - Why CS isn't valued00:10:28 - Unpacking the title resistance📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Mike Lemire:Mike's LinkedIn: https://www.linkedin.com/in/michaellemire/
Episode 277: Ricardo Araujo knows where to find the good feedback.⏱️ Timestamps:00:00:00 - Intro00:01:35 - Thoughts on customer success00:02:57 - Everyone's job vs. nobody's job00:04:28 - Reading public reviews00:06:56 - Expanding customer engagement00:07:18 - Sales team learning by visiting00:10:15 - Importance of customer proximity00:12:46 - Building product feedback loops📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Ricardo Araujo:Ricardo's LinkedIn: https://www.linkedin.com/in/ricardonevesaraujo
Episode 276: Rob, JP, and Dillon discuss effective pulse checks with your customers.⏱️ Timestamps:00:00:00 - Intro00:01:24 - Quick pulse check insights00:02:39 - Creative feedback techniques00:03:34 - Building trust with questions00:05:38 - Timing is everything00:07:15 - The QBR question dilemma00:12:04 - Measuring customer happiness00:13:27 - Wrapping up📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
Episode 275: Chad Horenfeldt knows CSMs are seeing more pressure than ever.⏱️ Timestamps:00:00:00 - Intro00:01:30 - A book in the making00:02:52 - Under pressure00:06:08 - Strategic CSMs00:07:25 - Navigating workplace dynamics00:10:22 - Defining strategy00:14:22 - Action speaks louder00:15:51 - Moving forward📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Chad Horenfeldt:Chad's LinkedIn: https://www.linkedin.com/in/chadhorenfeldt/
Episode 274: The usually affable Bob London has got a bone to pick.⏱️ Timestamps:00:00:00 - Intro00:02:05 - Airport AMAs and LinkedIn tales00:03:03 - LinkedIn parody and engagement00:05:31 - Bob's satirical posts00:06:42 - Social media madness00:08:01 - Social personas vs. reality00:10:24 - Comedy and authenticity00:12:27 - The power of choice and control📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Bob London:Bob's LinkedIn: www.linkedin.com/in/boblondon
Episode 273: Monica Stewart wants to know how we get to value sooner.⏱️ Timestamps:00:00:00 - Intro00:01:31 - The big question on customer success00:01:48 - Vendor mishaps and lessons learned00:05:27 - Why traditional sprints fail00:07:04 - Rob's show and tell inspiration00:08:33 - The power of focused sprints00:11:03 - Internal dysfunction challenges00:12:21 - Positivity and customer engagement📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Monica Stewart:Monica's LinkedIn: https://www.linkedin.com/in/monica-stewart/
Episode 272: Laura Kightlinger is on a journey to find the balance.⏱️ Timestamps:00:00:00 - Intro00:02:01 - The focus struggle in CS00:02:38 - AI's role in modern efficiency00:03:54 - Time management and side projects00:06:20 - The exhaustion of context switching00:07:24 - Meditation and resisting distraction00:11:18 - Finding balance in a noisy world00:13:05 - Wrapping up the conversation📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Laura Kightlinger:Laura's LinkedIn: https://www.linkedin.com/in/laurakightlinger
Episode 271: Jeff Moss returns to chat the rapid evolution of AI in the workplace.⏱️ Timestamps:00:00:00 - Legal automation and AI's impact 00:00:30 - Meet the standup team 00:01:17 - Jeff's journey in customer success 00:02:17 - The perfect haircut experience 00:03:11 - AI: Savior or just a tool? 00:05:35 - Education's AI curriculum 00:06:14 - Gaps and challenges in AI 00:12:12 - Responsibility in the AI era 00:28:01 - Future skills and AI's evolution 00:37:32 - Philosophy, reasoning, and AI 00:46:18 - Lessons from food innovators📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Jeff Moss:Jeff's LinkedIn: https://www.linkedin.com/in/jeff-moss-ep/
Episode 270: Andrea Wojnicki wants you to double down on your unique strengths.⏱️ Timestamps:00:00:00 - Intro00:02:02 - The power of personal branding00:03:28 - Foundation of professional growth00:03:47 - JP's LinkedIn journey00:05:46 - Two-step branding process00:07:58 - Communication before clarity00:09:00 - Aspirations in personal branding00:10:50 - Final thoughts and takeaways📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Andrea Wojnicki:Andrea's LinkedIn: https://www.linkedin.com/in/andreawojnicki/
Episode 269: Therese Mucherie is looking to the future.⏱️ Timestamps:00:00:00 - Intro00:02:18 - Evolution of customer success00:04:41 - Rethinking KPIs in CS00:06:00 - AI's role in personalizing service00:07:41 - Commercial vs non-commercial debate00:09:35 - Everyone's selling, but how?00:10:41 - Global perspectives on SaaS00:11:46 - Cultural nuances in business📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Therese Mucherie:Therese's LinkedIn: linkedin.com/in/therese-mucherie-bb633757
Episode 268: Noble Todd describes how he made the leap from sales to customer success.⏱️ Timestamps:00:00:00 - Intro00:02:07 - What’s on Noble's mind about CS00:03:01 - Transitioning from sales to CS00:04:17 - JP's tips for CS success00:08:24 - The challenge of landing a CS role00:09:56 - Rob's unexpected sales journey00:12:48 - Rob’s value model of expansion selling00:13:48 - Noble's thoughts on discovery and solutions📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Noble Todd:Noble's LinkedIn: LinkedIn.com/in/nobletodd
Episode 267: Laura Condy returns to the show to play a little game.⏱️ Timestamps:00:00:00 - Intro00:02:24 - Traits in CS leadership00:03:30 - Green flags in leaders00:05:50 - The value of humility00:06:46 - Realistic goals over lofty dreams00:09:00 - Astrology and work life00:11:08 - Rule number six revealed00:11:41 - The power of taking PTO00:12:48 - The ulterior motive unveiled📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Laura Condy:Laura's LinkedIn: www.linkedin.com/in/laura-condy
Episode 266: In a new era of work, have the boundaries within it changed?⏱️ Timestamps:00:00:00 - Intro00:01:16 - The awkward Reddit post00:02:10 - Anodyne responses explored00:03:15 - Romantic intentions revealed00:04:59 - Navigating workplace boundaries00:06:54 - Remote work relationships00:07:33 - Dynamics and drama at the office00:08:54 - Power dynamics and misreads00:11:28 - Risky business of office romance📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
Episode 265: Ezra Zimbler worked at LinkedIn for over ten years, and now he's his advice on how to harness it.⏱️ Timestamps:00:00:00 - Intro00:02:15 - The good and bad of LinkedIn communities00:03:17 - The art of self-quoting00:04:01 - LinkedIn for job seekers00:07:54 - Authenticity on LinkedIn00:09:25 - Defining authenticity00:10:28 - LinkedIn's vision revealed00:11:29 - The algorithm's riddle solved📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Ezra Zimbler:Ezra's LinkedIn: https://www.linkedin.com/in/ezimbler/
Episode 264: Karin Dgana shares the roadmap for non-managerial customer success.⏱️ Timestamps:00:00:00 - Intro00:01:28 - Motivation behind Intelligent Success00:02:40 - Building a CS career beyond leadership00:03:44 - Navigating leadership possibilities00:06:25 - Path to independence in CS roles00:08:08 - Staying motivated amid change00:10:33 - Solving big problems as an IC00:12:34 - Mastering the art of saying no📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Karin Dgana:Karin's LinkedIn: https://www.linkedin.com/in/karin-dgana-a1a16033/
Episode 263: Akash Sorathia is trying to crack the code on the new revenue mindset.⏱️ Timestamps:00:00:00 - Intro00:02:20 - Revenue-driven mindset shift00:02:50 - Misalignment and clear roles00:04:12 - Building a hungry CS team00:05:22 - Relationship selling mastery00:06:07 - Goal-oriented CS approach00:08:39 - Structuring for CS success00:09:15 - Say no to spiffs📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Akash Sorathia:Akash's LinkedIn: https://www.linkedin.com/in/akashsorathia/
Episode 262: De'Edra Williams returns, even more fabulous than before.⏱️ Timestamps:00:00:00 - Intro00:02:04 - Introducing the fab five00:04:05 - Star Trek character analogies00:06:23 - Khan as churn00:07:27 - Implementing the strategy00:09:26 - Funding the Starship Enterprise00:11:51 - Vision for customer success00:12:42 - May the force be with you📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with De'Edra Williams:De'Edra's LinkedIn: https://www.linkedin.com/in/deedraswilliams/
Episode 261: Boaz Maor discusses his experience starting a brand new role.⏱️ Timestamps:00:00:00 - Intro00:01:14 - Why NPS matters more than you think 00:02:59 - The mission to fix healthcare 00:03:34 - Capitalism meets chaos in U.S. healthcare 00:10:15 - Making routine care truly affordable 00:16:09 - The three layers of customers 00:30:04 - Rethinking NPS for complex models 00:36:14 - Finding your fit in customer success 00:42:16 - Careers built on curiosity and connections📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Boaz Maor:Boaz's LinkedIn: https://www.linkedin.com/in/boaz-s-maor-84810b/