The Delivering Happiness Podcast

It’s one thing to survive a life-threatening illness, it’s another to thrive thereafter. Tom Nash had both his legs and arms amputated at the age of 19, the result of contracting the deadly Meningococcal Septicemia. Not that he let that stop him from achieving his goals for life. Today, he is a successful Australian DJ, a business entrepreneur, and an in demand speaker who has engaged audiences worldwide including nearly 3 million people who have viewed his TEDx Talk: The Perks of Being a Pirate. In this episode, Tom shares his story of perseverance and how he learned to manufacture his own state of wellbeing and happiness as he relearned how to walk, play music, and pursue his dreams. Tom tells us why breaking his rehabilitation into steps and celebrating those small wins along the way was key to maintaining a sense of progress and control. He also shares humorous stories about differences between how young boys, girls, and adults interact with him in public.  Ultimately, Tom doesn't wish to be pitied or solely provide fleeting inspiration, but rather strategies others can use to enhance their own wellbeing.  For more information about Tom Nash, go to tomnash.com or check out his Life Under the Lens video education series. 

On this episode we talk to David Nour, one of the world's leading experts on strategic business relationships. David introduces us to the concept of "Curve Benders" which are business relationships that dramatically influence our growth and development from a linear path to an accelerated "J" curve.David discusses a 7 step process on how to meet your own "curve benders" as well as how to cultivate those relationships. We discuss the future of work and how adaptability and strategic business relationships are key to maintaining relevancy. David also helps us identify ways to quantify our current relationships in order measure how beneficial they are in taking our next best step as well as how to politely decline invitations to collaborate or meet. Born in Iran, David Nour immigrated to the U.S. as a teenager with $100, limited family ties and no fluency in English. He found that in Iran, as well as in other parts of the world, it's customary to build relationships before doing business, but in the U.S., the opposite is true. This led him to become fascinated with building strategic business relationships, and became the foundation of his first book. Nour is internationally recognized as the leading expert on strategic business relationships. The author of ten books, including best-sellers CO-CREATE (St. Martin’s Press) and Relationship Economics® (Wiley), as well as his newest book, Curve Benders (Wiley, April 27, 2021), Nour serves as a trusted advisor to global clients and coaches corporate leaders and rising entrepreneurs. He is an adjunct professor at the Goizueta Business School at Emory University, was named to the Thinkers50 Radar Class 2021, and Global Gurus Top 30 Leadership Professionals lists.To connect with David Nour, check out his Nour Forum!

In this episode we talk with Peter Bregman and Howie Jacobson, Ph.D. about their new book "You Can Change Other People: The Four Steps to Help Your Colleagues, Employees - Even Family - Up their Game".  Peter and Howie discuss how to disarm others' defensiveness and increase their confidence to act, how to shift people from complaining to problem solving, and what to do when there are slip ups in the change process.Peter and Howie take us through their four steps to helping others change: Shifting from Critic to AllyIdentifying an Energizing OutcomeFinding the Hidden OpportunitiesCreating a PlanWe also discussed how to help people move on from feelings of shame or being demoralized by their inability to change.Peter Bregman is the CEO of Bregman Partners. He coaches, writes, teaches, and speaks, mostly about leadership and about life. His sweet spot is as a strategic thought partner to successful people who care about being exceptional leaders and stellar human beings. Peter is recognized as the #1 executive coach in the world by Leading Global Coaches. He coaches C-level executives in many of the world’s premier organizations, including Citi, CBS, Mars, Showtime, AMC Networks, Allianz, Electronic Arts, Pearson, and Twilio, to name a few. He is also a ski coach on the weekends in the winter (but not the #1 ski coach in the world). Peter is the bestselling author of five books including Leading with Emotional Courage and 18 Minutes. His work appears frequently in Harvard Business Review, BusinessWeek, Fast Company, Psychology Today, Forbes, CNN, and NPR. Peter created and leads the #1 leadership development program in the world, the Bregman Leadership Intensive, and trains leaders and managers on the Four Steps through the Bregman Leadership Coach Training program. Peter is the host of the Bregman Leadership Podcast, with over 1.5 million downloads. He has given four TEDx talks and regularly delivers keynotes for associations like SHRM and companies, including Coca-Cola, the Discovery Network, L’Oréal, Deloitte, and Fidelity, among others. Peter earned his M.B.A. from Columbia University and his B.A. from Princeton University. Peter lives in New York City with his wife, three kids, and new puppy, Maeve (his first dog ever). He reads, runs, skis, bikes, hikes, and tries to follow his own advice. More information can be found here: www.bregmanpartners.com. Howie Jacobson, PhD, is an executive coach to clients ranging from startup founders to established and rising Fortune 100 leaders. He is Director of Coaching at Bregman Partners, and Head Coach at the Healthy Minds Initiative. Howie is the author of AdWords For Dummies; co-author of Sick to Fit and Use the Weight to Lose the Weight, with Josh LaJaunie; contributing author to Whole: Rethinking the Science of Nutrition and The Low Carb Fraud, both by T. Colin Campbell, Ph.D.; and Proteinaholic by Garth Davis, M.D. Howie’s writings have also appeared in Fast Company and Harvard Business Review. He hosts the Plant Yourself Podcast, where he interviews remarkable people engaged in healing at the individual, institutional, and planetary level. Howie earned his M.P.H. and Ph.D. in Health Studies from Temple University and his B.A. from Princeton University. He lives in rural North Carolina with his wife, where he writes, gardens, plays Ultimate Frisbee, runs, fiddles, and loads the dishwasher correctly.

In this episode,  we  talk to Juliet Funt, author of the new  book "A Minute to Think: Reclaim Creativity, Conquer Business, and Do  Your Best Work." After learning about Juliet's hilarious obsession with befriending a neighborhood cow, we get right into the good stuff! Juliet talks about what "whitespace" is in our day and  how it differs from  mindfulness, meditation, or zoning out. She also shares tips on learning how to train ourselves to use whitespace effectively to enhance creativity and performance. Juliet also describes 4 thieves of our time which are  actually assets run amuck:  drive, excellence, information, activity. These assets when in overdrive  can  lead to burnout and  a major lack of productivity so she shares strategic questions we can ask ourselves to redirect our efforts depending on the thief of time in order to get to the crux of the work day.Juliet Funt is the author of A Minute to Think, nominated for the Next Big Idea Club curated by Malcolm Gladwell, Adam Grant, Susan Cain, and Dan Pink. She is an evangelist for freeing the potential of companies by unburdening their talent from busywork, and she has brought her powerful concepts to Spotify, National Geographic, Anthem, Vans, Abbott, Costco, Pepsi, Nike, Wells Fargo, Sephora, Sysco, and ESPN.Also, don't forget about our new book "Beyond Happiness: How Authentic Leaders Prioritize Purpose and People for Growth and Impact" by Jenn Lim

Since the beginning of the pandemic, 89% of people said their work life was getting worse and only 2% rated their own well-being as “excellent”. In this episode Jennifer Moss takes us through her new book "The Burnout Epidemic" and shares what leaders can do to remedy chronic stress and burnout Spoiler alert: it’s the responsibility of the organization, not just the individual! Jennifer explains the six root causes of burnout and what employers can do to address them. She also emphasizes that while self-care (like yoga, meditation, etc) are important to help individuals optimize performance, those things are not the solution to burnout. Moss tells us why burnout isn't a problem that should be left for the individual to solve, but rather most of the causes and solutions are the responsibility of organizations.  Interested in  reading "The Burnout Epidemic?" Order here! Jennifer Moss is an award-winning journalist, author, and international public speaker. She is a nationally syndicated radio columnist, reporting on topics related to happiness and workplace well-being. She is also a freelance writer whose articles have appeared in HuffPost, Forbes, the Society of Human Resource Management (SHRM), Fortune, and Harvard Business Review. Her book, Unlocking Happiness at Work, received the distinguished UK Business Book of the Year Award. Moss also sits on the Global Happiness Council. To acknowledge her contributions to business and public service, Moss was named a Canadian Innovator of the Year, an International Female Entrepreneur of the Year, and recipient of the Public Service Award from the Office of President Obama.Also, don't forget about our new book "Beyond Happiness: How Authentic Leaders Prioritize Purpose and People for Growth and Impact" by Jenn Lim

It's fitting that Shep Hyken came back to our podcast since the name of his new book is "I'll Be Back. How to Get Customers to Return Again and Again." In this episode, Shep talks about the relationship between a good customer experience and a good employee experience and cites the golden rule as "Do unto employees as you would want them to do unto customers." Shep also gives reasons why he believes we should be measuring behaviors above happiness and examples of ways in which managers were able to fit employee customer services training into small windows of time. We also discuss how both nothing and a lot of things have changed in the area of customer service and how companies can provide the best service by training customers to navigate the experience themselves while being there to solve problems if they exist.  Shep also gives his reasons why you would want to terminate a customer if the relationship is not working out. Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees.

In this episode, DH co-founder and CEO Jenn Lim joins us to discuss her new book "Beyond Happiness".  Jenn shares insights from the new book which picks up where Delivering Happiness left off and provides examples and models of how we can go beyond our own internal happiness and have a greater "ROI" (Ripple of Impact). Jenn recalls the process of writing the book and how the death of Tony Hsieh impacted that process and the book. She also shares why it's important to not only highlight our strengths and high points in life but also our lows and our shadow sides so we can learn from the difficult moments. Jenn also discusses the difference between companies that view people as an expense vs. an investment and provides examples of companies who invested in their people during the pandemic. We talk about some of the activities provided in her book, specifically one where she compares living a life where you're writing a resume vs. writing a eulogy. Finally, Jenn explains the "Greenhouse" model and what elements are necessary for leaders to effectively tend to their own greenhouses while growing others. Click to pre-order "Beyond Happiness: How Authentic Leaders Prioritize Purpose and People for Growth and Impact"Jenn Lim is the CEO and co-founder of Delivering Happiness, a company she and Tony Hsieh (the late CEO of Zappos.com) co-founded to create happier company cultures for a more profitable and sustainable approach to business. She successfully launched Delivering Happiness as a book (New York Times and WSJ Bestseller) that sold over a million copies, then evolved it into a business consultancy and global movement that has impacted and inspired over 400 companies and organizations around the world. Jenn's mission is both simple and profound: to teach businesses how to create workplaces that generate profit, prioritize people and growth at every level of the organization, and make an impact by being true to the core of ourselves.

Pre-order the follow-up book to Delivering Happiness by DH Co-Founder/CEO Jenn Lim!  Beyond Happiness: How Authentic Leaders Prioritize Purpose and People for Growth and Impact   ..................................In this episode we talk with Dr. Acacia Parks who's the Chief Science Officer at Happify Health which is a digital therapeutics company that brings the cutting edge in research based behavior change strategies to businesses, health plans, and consumers.Dr. Parks talks about beginning her pursuit of happiness by first being concerned about unhappiness & focusing on the prevention of depression. She also provides us with a scientific definition of happiness and ways we can we learn to deliberately promote positive emotional states because the brain remembers the negative parts of our day 2-5x more than the positive! Dr. Parks also shares a six part framework of happiness habits based on the common themes & research from positive psychology, cognitive behavioral therapy, and mindfulness. As Chief Scientist at Happify Health, Dr. Park’s research focuses on digital methods for managing and treating depression and anxiety, as well as chronic health conditions.Her passion lies at the intersection of research and regulatory strategy for digital therapeutics. She received her B.A. in Psychology from Reed College, and her Ph.D. in Psychology from the University of Pennsylvania, where her graduate research helped build the foundation for research on bringing mental health interventions to the general public. Prior to joining Happify Health, Acacia was an Associate Professor of Psychology at Hiram College. Dr. Parks was also instrumental in launching Happify Health's newest Rx digital therapeutic product for depression & anxiety called Ensemble. 

In this episode we spoke with Michelle Wax, Founder of the American Happiness Project. In 2019, entrepreneur Michelle Wax left Boston and crossed the country in her Jeep, visiting all 50 states and talking to more than 500 people in the (literal) pursuit of happiness. She chronicled her journey in American Happiness, an independent documentary film.We talked with Michelle about what she learned from her interviews with people from across the U.S. Michelle shared some of the things that surprised her as well as common themes that emerged from talking with a diverse array of "Happy People." Michelle also shared some best practices and habits on how to rewire our brains from the negativity bias we're born with to being able to notice and appreciate the positive aspects of our day to day lives. Michelle Wax is the founder of American Happiness Project, a movement across 50 states focused on creating more joy, energy, and connection in the everyday. Wax works with top companies, organizations, and schools across the USA to help teams move beyond burnout, create more calm and focus, and build positive mindsets through workshops + accountability programs. In 2019, she produced the 50 state American Happiness documentary, and leads the American Happiness CONNECTION community. Prior to founding American Happiness Project — Wax founded two companies in the food industry, which she sold in 2019. She has been praised to be "incredibly knowledgeable, relate-able, and approachable" and she "brings great energy that very few are able to bring to the online world".

In this episode, we talk with DH Culture Chief, Sunny Grosso who shares her updated list of the Top 10 People F#%! Ups in Organizational Change. Sunny describes the need for change in a post pandemic world, as many people have now seen what is most important to them. With an opportunity for a big reset, organizations are scrambling to meet the changing needs of their teams.Before beginning the list, Sunny explains that the overall #1 reason for F#%! ups in organizational change is that the people fail to commit. Since "not committing" is so broad, she expands on that idea giving 10 examples of how that happens.Some of her list includes leaders not starting with intrinsic motivation for change, people failing to celebrate small accomplishments along the way, leader misalignment, and the need for people to live the behaviors of change by being consistent, insistent, and persistent.If you'd like to read Grosso's article on the same topic, click here. Sunny Grosso is a founding member of the DH coach|sulting® team, a master coach, and a global speaker. For over a decade, she's been inspiring and impacting organizations around the world, bringing her expertise to 20 countries and hundreds of teams. She is leading the charge for more purposeful organizations that create better human experiences, leading to greater business results.

In this episode we talk with CEO of National Business Capital, Joe Camberato. Joe discusses his decision to take time to shut the business down for two full days, five years ago to go through a culture masterclass. He recalls that at the time he and his team were thriving, the business was growing and succeeding at it's pinnacle, and the culture actually felt great. Joe was hesitant to pause momentum when things were going so well, but his concern was keeping the great culture they had while the business continued to grow and they added more team members.  We talk to Joe about what his hesitancies were in going through a culture renovation and how National Business Capital's culture is doing today.Joe recounts the difficulty in laying off and furloughing staff during the pandemic and how the culture foundation they laid five years ago has helped them navigate this tumultuous time and bounce back stronger. Joe Camberato has a passion: Helping small businesses grow – really helping them grow.His passion has defined an entrepreneurial journey that began in his spare bedroom in 2007 where, after discovering a world of private lending that few small business owners knew existed, Joe turned his fascination into a business. Its mission: understand a client’s needs, match them to the right lender, do it fast & with integrity.Today, as the nation’s unrivaled FinTech Marketplace, National Business Capital & Services has secured over $1 Billion in business financing and embraced a visionary focus: Innovating the Way Entrepreneurs Grow.® As Joe was helping businesses finance their growth, he grew his to 100+ employees without private equity. Along the way he learned a lot about how to architect a business to scale.Now, in addition to providing access to funding, he helps clients learn how to build businesses that run themselves, by working “on them” not in them. His passion has also inspired him to build “GrowByJoe” on YouTube to share his insights, along with his seat on Forbes Finance Council and he is also an active member of YPO. In 2020 Joe’s vision has new meaning as National is helping small businesses weather the COVID crisis and adapt to thrive in the post-pandemic ‘new normal’.Don't forget to check out the Delivering Happiness website for all of our workshops, courses, and keynotes!

In this episode you'll get to hear our podcast host, Paul Osincup try a virtual reality experience for the first time. He'll be guided by the episode guest Brett A. McCall, Founder and Chief Visionary Officer of Better Than Unicorns. After Brett guides Paul through his first VR experience, they discuss how companies are using virtual reality to build culture, especially for remote workers.Paul and Brett discuss the universal language of gesture and how VR allows us to use our bodies and experience genuine empathy and emotion with others in any setting. Can VR be used to create more empathy and understanding by giving people access to attend past historical events or experience the world in a different identity? How can teams use VR to build trust and connection with one another or create more innovative solutions? These are the questions we tackle in this episode! Brett A. McCall is the Founder and Chief Visionary Officer of Better Than Unicorns, a uniquely magical company manifested in Asheville, NC that pairs virtual reality with facilitation specifically for personal growth, team building, leadership development, and connection. Join their interactive community at: dazzle.betterthanunicorns.com Don't forget to check out the Delivering Happiness website for all of our workshops, courses, and keynotes!

Some DH podcast listeners have wondered "What happened to the Cohost Kelly Lei?"  Let's just say one of our DH coaches was too good at his job, lol. After some one on one coaching conversations Kelly realized that her purpose/dream/mission was really to find a way to provide people from traditionally underrepresented groups new opportunities to create capital. Born in Macau, Kelly immigrated to the U.S. when she was 12 and her parents were a waitress and chef who did not speak any English. Kelly realized that because her parents had family members who believed in them and helped them invest, they were able to build capital and create financially stability for her family. Now, Kelly is taking that same type of family support global. She founded a successful new VC firm, Finclusive Ventures who's goal is to elevate diverse founders and investors in early stages by creating new opportunities for all. In this episode, Kelly shares how a coaching call led to her following her dream, as well as the process of using values to form the foundation of a new start up. In discussing the meaning behind her work, Kelly shares that about 87% of VC funding goes to all male founding teams, about 2% goes to all women and less than .5% goes to women of color founders and that there are huge gaps in the marketplace for ideas from some of these underrepresented groups.  

We talk with Jeannine Carter, Founder & CEO of Incluvations about what leaders can do during these times of racial injustice and pain to create safe, inclusive, and diverse work cultures.  Jeannine shares some of the basic frameworks for understanding the differences between diversity, equity, and inclusion (DEI)  along with ideas for how leaders can begin this complex work. Jeannine and Paul discuss why diversity by itself is not enough to sustain an organization and how a diverse team who does  not  feel included or that things are equitable may lead to burnout and turnover.  Jeannine also shares examples of how to become a more inclusive leader, steps to new awareness, and some of the most common issues around DEI that her clients are facing. Jeannine Carter is Founder, CEO & Chief Innovator, of Incluvations a Diversity, Equity, and Inclusion (DEI) consulting firm. With over 20 years experience in the global Diversity and Inclusion (D&I) field., Jeannine has worked on complex efforts, across many dimensions of diversity, in multiple industries having assisted many Fortune 500 companies, small organizations, and institutions in achieving their goals.Jeannine has held internal senior leadership positions at companies, such as Facebook, Deloitte & Touche, Denver Public Schools, and Newmont Mining Corporation. Additionally, while at The Kaleidoscope Group, a firm she co-founded, Jeannine also served as an external diversity and inclusion consultant serving multiple industries. She received her B.A. from Stanford University in International Relations and MBA from Northwestern University’s Kellogg School of Management. Philanthropically, Jeannine serves as a board member and advisor of organizations such as Black Star Fund, Summer Search and The Moxie Exchange.Contact Jeannine at: jeannine@incluvations.com

Did you know that according to the Harvard Business Review,  leaders with any sense of humor are seen as 27% more motivating & admired than those who don't joke around? What about that according to the Journal of Business Psychology,  people who watched funny videos on their break were twice as productive when returning to work  than those who took a break with no humor? In this  episode, our host Paul Osincup has switched seats as Kelly Lei returns to interview him about how we can intentionally use our sense of humor as a mindfulness tool to enhance health, well-being, and performance! Paul shares a couple of "Humor Habits" that will help you laugh more often and start rewiring your brain to look for & savor the funny moments in life.When we're stressed out, burned out, or checked out, people often say, "You need to laugh it off" or "Have a sense of humor about it". That's great, but nobody ever tells us HOW to do that. In the new DH online course "The Humor Advantage" , you'll learn techniques  for developing your sense of humor into an intentional mindfulness tool to reduce stress and boost your well-being and productivity. Using a combination of proven strategies & research from positive psychology, neuroscience, improv, and stand-up comedy, you'll leave with numerous actionable ways to start using your own sense of humor as a mindfulness tool!Along with hosting the Delivering Happiness Podcast, Paul Osincup is an international Speaker and Culture Coach|Sultant.  Paul's global mission for workplace happiness has provided him the opportunity to work with hundreds of organizations including Cisco, Nasdaq, The U.S. AirForce, and the Harvard Kennedy School of Leadership. What you may not know about Paul is that he's one of only 60 "Certified Humor Professionals" in the world, and is a leading expert in the field of applied humor. Paul's TEDx Talk “Leading with Laughter, the Power of Humor in Leadership” has been viewed nearly a half a million times and he's the President of the Association for Applied and Therapeutic Humor, an international organization dedicated to the study and application of humor to enhance health and human performance. Paul’s work has been highlighted in The New York Times, Forbes, and on his mom’s refrigerator.

In this episode we talk with Abby Guthkelch,  Head of Global Executive Solutions for Workplace From Facebook. Abby shares from her experience working with executives from around the world about how leaders can create a more connected employee experience. We discuss how to distinguish between employee engagement and employee experience, and why it's an important difference. Abby also shares how connecting employees who have similar roles in other parts of the world can lead to quick innovation as well as a sense of ownership & connectedness among employees. We also discuss the crucial need for high achieving executives to be vulnerable and showcase their authentic selves to their team, which Abby models perfectly as we discuss what makes her weird!Abby Guthkelch is Head of Global Executive Solutions for Workplace from Facebook. She was  ranked amongst the Top 25 marketing innovators in EMEA (Holmes Report Innovator 25 2017) as well as #21 in the Top 100 most influential individuals in UK digital marketing (The Drum Digerati 2014).  

In 2009, a St. Louis glassblowing artist and recovering computer scientist named Jim McKelvey lost a sale because he couldn't accept American Express cards. Frustrated by the high costs and difficulty of accepting credit card payments, McKelvey joined his friend Jack Dorsey (the cofounder of Twitter) to launch Square, a startup that would enable small merchants to accept credit card payments on their mobile phones. After finding out that major credit card companies were profiting off small businesses at a rate of forty-five times higher than big billion-dollar corporations, McKelvey realized that his problem was a big issue for a lot of people, and a good reason to start a company. In this episode, Jim McKelvey recounts the startup’s against-the-odds survival of a direct attack from the most dangerous company on the planet—Amazon — and reveals the business strategy that made Square impenetrable: —what he calls the Innovation Stack. Drawing on his firsthand experience as the cofounder of Square, McKelvey shares how they approached the problem of credit cards with a new perspective, questioning the industry’s assumptions, experimenting and innovating their way through early challenges, and ultimately achieving widespread adoption from merchants small and large—with no expertise in the world of payments. Check out Jim’s new book “THE INNOVATION STACK: Building an Unbeatable Business One Crazy Idea at a Time” here: https://www.jimmckelvey.com/books/

As a ninth grader, Elizabeth Yin's best friend asked if she wanted to help out her cousin Tony with a project over winter break. With nothing else going on, she agreed and found herself putting up tables and chairs in an office for recent college graduate Tony Hsieh as he began his startup Link Exchange. Elizabeth tells us about her professional journey and the ripple of impact that brief, random encounter had on her life. Using Elizabeth's relationship with Tony as an example, we discuss the how small actions of leaders can leave a lasting ripple of impact. Elizabeth is now a co-founder and General Partner at Hustle Fund, a pre-seed fund for software entrepreneurs. Previously, Elizabeth was a partner at 500 Startups where she invested in seed stage companies and ran the Mountain View accelerator. Elizabeth has reviewed over 20k startup pitches from around the world in the last few years and has helped numerous portfolio founders raise hundreds of millions of dollars. Her work and writing on startup fundraising has been featured in numerous publications including TechCrunch, Forbes, Huffington Post, BetaKit, and more. Check her out at elizabethyin.com

In this episode, I’m talking with Kevin Oakes, the head of the world’s leading HR research firm, the Institute for Corporate Productivity,  or I4CP about his new book Culture Renovation: 18 Leadership Actions to Build an Unshakeable Company. It's a combination of reliable research, relatable examples, and actionable strategies. This episode (and Kevin's book) is packed with information on what it takes to begin to renovate your culture to unlock performance & create a dynamic and happy work environment. Kevin Oakes is the author of Culture Renovation: 18 Leadership Actions to Build an Unshakeable Company. He is also CEO and co-founder of i4cp, the world’s leading HR research firm, the Institute for Corporate Productivity. Oakes has been a pioneer in the human capital field for the last 25 years, and is an international keynote speaker on culture, talent management, leadership, innovation, diversity, metrics, and strategic learning in organizations. After serving as CEO of the first company created by Microsoft co-founder Paul Allen, he created and served as President of SumTotal Systems, one of the largest providers of talent and learning solutions in the world.Culture Renovation: 18 Leadership Actions to Build an Unshakeable Company, by Kevin Oakes identifies 18 proven leadership actions for turning any culture into an agile, resilient, and innovative high-performance organization. Learn how to best understand the culture in place today and set a new cultural path for decades to come; develop a co-creation mindset; identify influencers and blockers; ferret out skeptics and non-believers; measure, monitor, and report progress; and implement “next practices” in talent strategies to sustain the renovation.

We're taking a trip around the world to chat with a few of our Delivering Happiness Global Partners. In three brief conversations with our friends at DH Spain, DH Egypt, and DH Mexico, we asked what they learned from 2020, how they plan to spread happiness In 2021, and to share a happiness habit that helps them maintain perspective when life gets difficult.  For more Information about Delivering Happiness Spain, Mexico, and Egypt: https://www.deliveringhappiness.com/dh-global-partnership