The Digital Adoption Show | Upskilling the Future Digital Workforce

Nick Shackleton-Jones' Background and Entry into L&DStarted as a psychology lecturer with a deep interest in learning theory.Moved into corporate learning through roles at Siemens, BBC, BP, Deloitte, and PA Consulting.Developed groundbreaking approaches such as the Courses to Resources shift and the Affective Context Model.Published How People Learn and has since led consulting projects transforming corporate L&D strategies.Why Traditional Workplace Learning is BrokenOrganizations spend millions on LMS platforms, courses, and training—but employees still rely on Google, peers, and self-discovery.Traditional training methods fail because they focus on content delivery rather than real performance outcomes.The overload of e-learning courses often creates passive learning experiences that lack engagement or relevance.The Role of Emotion in Learning: The Affective Context ModelLearning is not about information retention—it is about emotional engagement.The Affective Context Model explains that emotion drives memory formation—if there’s no emotional reaction, the content is forgotten.Real learning happens through experiences, challenges, and meaningful interactions—not through passive consumption of content.Courses to Resources: Rethinking Corporate TrainingInstead of pushing courses, organizations should create resources that employees can access at the point of need.Example: A one-page checklist often outperforms a two-week training course because it’s immediately useful.Many organizations make the mistake of creating "resources" that are just repackaged courses, which don’t solve real problems.Performance support tools (like job aids, chatbots, and interactive guides) are often more effective than formal training programs.The 5Di Model: A Modern Learning Design ApproachTraditional instructional design models like ADDIE are outdated and ineffective.5Di (Define, Discover, Design, Develop, Deploy, Iterate) follows a human-centered design approach:Define business goals and expected behavior changes.Discover learner needs and real-world challenges.Design solutions that either build experience or provide performance support.Develop, Deploy, and Iterate based on feedback and performance impact.Companies that follow 5Di can prove ROI instead of just measuring course completion rates.How to Measure Learning Impact & ROI EffectivelyL&D teams often struggle to show impact because they focus on the wrong metrics (e.g., course completion rates).ROI is not difficult to measure—it’s about tracking the real behavior changes defined at the beginning of the program.Examples of measurable learning outcomes:Increase in sales conversions after a sales training program.Reduction in safety incidents after a compliance program.Faster time-to-productivity for new hires in an onboarding program.Without a clear business outcome, a training initiative is just content delivery, not learning.AI in L&D: Where It’s Headed (and Why Most AI Tools Miss the Mark)Most AI applications in learning today are focused on content generation, but that’s not the real problem L&D needs to solve.AI should be used for:Performance support (e.g., AI-powered assistants that provide instant answers).Simulated learning experiences (e.g., AI-based coaching for negotiation or leadership skills).The biggest mistake L&D teams make is dumping content into AI systems instead of designing AI-driven learning experiences.If We Had to Build L&D From Scratch: Nick’s Ideal L&D StrategyL&D should be structured like a high-performance engine, consisting of:Performance Support Team – Builds resources that employees pull when needed.Experience Design Team – Creates immersive learning experiences for skills that require practice.Business Consultants – Engage with leadership to define real business goals.Impact Measurement Team – Tracks behavioral change and ROI metrics.AI and automation should support this structure, not replace human-centered learning.Final ThoughtsL&D must move beyond "training programs" and focus on real-world learning solutions.Emotion and relevance are the key drivers of learning—not just information delivery.Companies that embrace performance support, experience-driven learning, and measurable outcomes will create real business impact.Nick Shackleton-Jones’ Books & ResourcesHow People Learn - https://bit.ly/4hpircj5Di Learning Design Toolkit - https://bit.ly/4hn2JOS Subscribe to The Digital Adoption Show:Spotify: https://spoti.fi/3W7uoulApple: https://apple.co/4cD0EwoWebsite: https://bit.ly/3XWXtew 

Will Thalheimer’s Background and Entry into L&DStarted his career in business but shifted to instructional design after discovering an interest in learning science at Drexel University.Developed an early passion for simulations and learning effectiveness, leading to a career focused on research-based training strategies.Founded a consulting practice to bridge the gap between academic learning research and corporate training.Common Misconceptions in Learning and DevelopmentTraditional training often overemphasizes content delivery rather than decision-making and skills application.Many corporate training programs do not incorporate research-backed techniques such as spaced learning, retrieval practice, and realistic practice.Energy and engagement in a training session do not necessarily indicate learning effectiveness.The Problem with Traditional Learner SurveysMost learner surveys (often called smile sheets) fail to measure actual learning outcomes.Research shows that these surveys have little correlation with whether learners retain or apply knowledge.Many rely on vague Likert scale ratings, making the feedback difficult to interpret or act upon.Introducing Performance-Focused Learner SurveysUses specific, behavior-driven answer choices rather than generic ratings.Focuses on four key areas: understanding, motivation to apply, memory retention, and post-training support.Helps organizations make meaningful improvements to training based on structured feedback.Learning Transfer Evaluation Model (LTEM) as an Alternative to Traditional ModelsDeveloped as a replacement for outdated evaluation models like Kirkpatrick’s Four Levels.Provides a structured way to measure training effectiveness, separating knowledge acquisition from real-world application.Includes levels such as knowledge retention, decision-making skills, task performance, and impact on business outcomes.Shifting L&D from Compliance to Business ImpactOrganizations should integrate learning into daily workflows rather than relying on one-time training sessions.Reinforcement techniques such as spaced learning and manager-led coaching can improve retention and application.L&D should focus on contributing to measurable business results rather than just tracking completion rates.The Role of Technology in LearningTechnology alone does not improve learning outcomes; the right instructional methods are key.Virtual reality can enhance training when designed for realistic practice but is not always necessary.Generative AI and adaptive learning platforms have potential but must be implemented strategically to avoid ineffective applications.Building a Competitive Advantage Through LearningOrganizations that apply evidence-based learning methods can significantly improve employee retention and performance.CEOs and senior leaders should view L&D as a business driver rather than just an HR function.Continuous evaluation and refinement of training programs help create a culture of learning that supports long-term success.Final ThoughtsWill Thalheimer emphasizes that effective L&D requires a shift from outdated practices to research-based strategies. By improving learning evaluation, aligning L&D with business goals, and strategically using technology, organizations can turn learning into a competitive advantage.Will Thalheimer’s Books and ResourcesThe CEO’s Guide to Training, E-Learning, and Work - https://amzn.to/3FhqryJPerformance-Focused Learner Surveys - https://bit.ly/3DGwfB5The NEW LTEM(The Learning-Transfer Evaluation Model): https://www.worklearning.com/ltem/Will's Blog: https://www.worklearning.com/wills-blog/ Subscribe to The Digital Adoption Show:Spotify: https://spoti.fi/3W7uoulApple: https://apple.co/4cD0EwoWebsite: https://bit.ly/3XWXtew 

In this insightful episode of The Digital Adoption Show, Neha Smriti welcomes David Kelly to discuss the rapidly evolving landscape of Learning & Development (L&D) and what leaders must focus on as we approach 2025.David shares his journey into L&D, highlighting how his natural curiosity and problem-solving mindset led him to become a thought leader in the space. He emphasizes that as technology reshapes the way we work, L&D strategies must also evolve.Key Takeaways:The Shift in Learning: Traditional L&D models are being challenged as employees demand more flexible, real-time, and self-directed learning experiences. Organizations must adapt to these changing expectations.AI’s Impact on L&D: AI is not just about efficiency—it’s about transformation. L&D teams should explore how AI-driven tools can enhance learning experiences rather than simply making existing processes faster.The Rise of Super Workers: Inspired by a recent article from Josh Bersin, David discusses how employees who integrate technology seamlessly into their workflow are shaping the future. Organizations must learn from these individuals to foster adaptability and close skill gaps.Reframing ROI in L&D: Instead of focusing solely on financial returns, L&D leaders should shift their approach to problem-solving and demonstrating the value of training through improved business performance and employee effectiveness.Learning in the Digital Age: People naturally turn to tools like Google and AI assistants for instant learning. L&D should embrace and integrate these behaviors rather than competing with them.The Power of Experiential Learning: Hands-on practice, simulations, and continuous learning opportunities are key to making training more impactful. However, the right learning strategy depends on the context and business needs.Final Thoughts:David encourages L&D professionals to expand their view beyond traditional education and training methods. He stresses the importance of observing how employees are already learning and using that insight to refine L&D strategies. Ultimately, success in 2025 will come from blending innovation with a human-centric approach to learning. Subscribe to The Digital Adoption Show:Spotify: https://spoti.fi/3W7uoulApple: https://apple.co/4cD0EwoWebsite: https://bit.ly/3XWXtew 

Key Highlights of the EpisodeIntroduction to Christy Tucker and Her Journey in Learning & DevelopmentChristy's journey started in K-12 music education and evolved into corporate training and instructional design.Transitioned from classroom software training to creating engaging online learning experiences.Expertise in scenario-based learning and branching scenarios, focusing on practical application and performance improvement.What is Scenario-Based Learning? Why is it Effective?Focuses on real-world practice and feedback, enabling learners to make job-related decisions in a simulated context.Closes the gap between theoretical learning and practical application by mimicking workplace challenges.Encourages relevant context and decision-making, avoiding generic training that fails to resonate with specific audiences.Making Software Training Engaging Through ScenariosContextualized training with a "why" behind each task (e.g., using a pivot table to analyze data).Moves beyond traditional "menu-driven" training to focus on how tasks are performed in real workflows.Example: Teaching PowerPoint features within a scenario of updating an organizational chart after changes.When to Use Scenario-Based Learning vs. Other ApproachesBest for skills requiring judgment, problem-solving, or application of knowledge.For simpler tasks (e.g., filling forms), direct instructions may suffice.Scenarios are ideal when addressing frequent user mistakes or exploring complex workflows.Branching Scenarios: When Do They Work Best?Complex branching scenarios are suitable for multi-layered decision-making.Single decision-point scenarios are effective for focused skill development.Example: Instead of one long scenario, multiple short ones can address varied challenges efficiently.Scenario-Based Learning vs. Simulations: Complementary ToolsSimulations are ideal for procedural tasks, while scenarios are better for decision-making and thought processes.Example: Combining simulations for basic navigation and scenarios for troubleshooting LMS issues enhances training outcomes.Measuring Success of Scenario-Based LearningMetrics to track include reduced support calls, increased self-help usage, and improved task efficiency.Assessments like simulation-based evaluations are more effective than multiple-choice questions.Learner surveys can capture emotional and cognitive engagement, focusing on perceived task value and confidence.Emotional Engagement and Cognitive ImpactEmotional engagement fosters motivation and connection to learning objectives.Tools like Will Thalheimer's Performance-Focused Learner Surveys can help measure motivation and self-efficacy.The Role of AI in Scenario-Based LearningAI has potential to personalize learning experiences by dynamically adapting scenarios in real-time.Chat-based scenarios and voice recognition are emerging trends for customer service and training.Long-term, AI may revolutionize software training by enabling real-time customization, though cultural and logistical shifts are required.Final ThoughtsChristy's expertise highlights the transformative potential of scenario-based learning in software training. By focusing on decision-making, real-world application, and targeted practice, organizations can create meaningful and impactful learning experiences. The conversation also underscored the importance of integrating complementary approaches like simulations and leveraging emerging technologies like AI to shape the future of training. Subscribe to The Digital Adoption Show:Spotify: https://spoti.fi/3W7uoulApple: https://apple.co/4cD0EwoWebsite: https://bit.ly/3XWXtew 

In this episode of The Digital Adoption Show, host Mayank Arora dives into one of the most pressing topics shaping the modern workplace: how to lead effectively in a world driven by AI and automation without losing the human connection. Joining Mayank is the visionary Christopher Lind, Executive Advisor for Business Transformation at Christopher Lind Co. and host of Future-Focused with Christopher Lind podcast. Christopher brings a wealth of experience helping organizations navigate the intersection of technology, people, and performance. With his unique blend of human-centric strategies and innovative technological solutions, he unpacks how leaders can embrace AI to drive operational excellence while maintaining empathy and genuine employee engagement.What You’ll Learn in This Episode:Christopher’s Journey: From an unconventional upbringing in a funeral home to becoming a leader in digital transformation, Christopher’s story inspires and informs how life experiences shape leadership philosophies.AI and the Human Element: Why understanding your organization’s “box” is crucial before implementing AI and automation—and how to ensure technology complements human creativity rather than overshadowing it.Empathy as a Leadership Skill: Practical strategies for fostering empathy and critical thinking in teams while navigating AI-driven shifts.Balancing Trade-Offs: How leaders can make thoughtful decisions that balance performance goals with employee well-being.Practical AI Advice: Identifying areas where AI and automation can enhance organizational value, while ensuring ethical and thoughtful implementation.Key Highlights:A real-world example of redesigning a corporate culture to integrate hybrid work without sacrificing employee satisfaction or performance.The importance of stopping to assess what your organization does today—and why that’s the first step toward leveraging AI effectively.How AI can be a thought partner for leaders, helping them analyze complex data, explore new ideas, and streamline decision-making.Tips for ensuring AI implementations are inclusive, empathetic, and designed to create long-term value.Top Quotes from the Episode:“AI is an incredible tool, but without a thoughtful approach, it risks becoming a distraction rather than a driver of meaningful progress.”“The decisions we make today about AI will ripple through generations—we must get them right.”“Empathy isn’t just a nice-to-have. In the age of AI, it’s what will set great leaders apart.”Why You Should Listen:This episode isn’t just for tech enthusiasts—it’s for anyone passionate about creating workplaces where technology empowers, rather than alienates. Whether you’re a leader grappling with how to implement AI ethically, a professional curious about the future of work, or simply someone interested in cutting-edge conversations, this episode is packed with actionable insights and thought-provoking ideas.Don’t miss out on this enlightening conversation that bridges the gap between AI, leadership, and human connection. Subscribe to The Digital Adoption Show on Spotify, Apple Podcasts, or your favorite podcast platform to stay ahead in your journey of learning, growth, and innovation.If you enjoyed this episode, we’d love for you to:Rate and review the show! Your feedback helps us reach more like-minded listeners.Share the episode on social media and tag us, let’s keep the conversation going!Follow us on LinkedIn, Twitter for behind-the-scenes updates and exclusive content. Subscribe to The Digital Adoption Show:Spotify: https://spoti.fi/3W7uoulApple: https://apple.co/4cD0EwoWebsite: https://bit.ly/3XWXtew 

Episode OverviewThe Digital Adoption Show kicked off its fifth season with an enlightening conversation between host TD Sharma and Sharath Hari, Vice President of At Average Growth. The discussion delved deep into the evolving landscape of technology trends and digital adoption strategies as we move into 2025, offering valuable insights for organizations navigating digital transformation.Key Discussion PointsThe conversation highlighted three major opportunities that organizations should focus on in 2025. First, there's an increasing emphasis on enhancing both customer and employee experience, recognizing that improved experiences drive tangible business outcomes and higher share prices. Second, the importance of data-driven decision making has become paramount, with organizations needing to justify all investments - whether in marketing, sales, or people - with solid data backing. Third, there's a continued surge in investments in AI, analytics, and cloud software migration, with organizations embracing these technologies gaining a competitive edge in the marketplace.Skills-Based Organization EvolutionA significant portion of the discussion centered on the concept of skills-based organizations. With 86% of enterprises reporting significant talent scarcity, there's an urgent need to shift from traditional talent management approaches to more dynamic, skills-based methods. This transformation requires strong business champions who can drive change across the organization, moving beyond HR-centric initiatives to create comprehensive business solutions.The discussion emphasized how organizations need to focus on understanding the skills needed for each task and role, identifying current employee skills, and addressing gaps through targeted learning and development initiatives. This approach enables better resource allocation and more effective talent acquisition strategies.Digital Adoption Platforms (DAP)The DAP market shows remarkable growth trajectory, currently valued at approximately $700 million in 2024 and projected to reach $1 billion ARR by 2026. The latest Peak Matrix assessment evaluated 25 major players, highlighting the market's maturity and competitive landscape. This growth is driven by various industries, with BFSI, pharmaceutical, manufacturing, and notably, the government and federal sector emerging as key adopters.A notable success story shared during the episode involved a financial institution that implemented DAP both for customer-facing applications and internal agent support systems, resulting in reduced ticket volumes and improved operational efficiency.AI Impact on DAPThe integration of AI into Digital Adoption Platforms is revolutionizing the space through four key areas. Content summarization capabilities are helping organizations distill complex information into digestible formats. Intelligent suggestions are providing contextual guidance to users struggling with applications. Content authoring assistance is streamlining the creation of workflows and guides, while enhanced insights and planning capabilities are helping organizations make data-driven decisions about their digital adoption strategies. The discussion also highlighted how AI is helping organizations navigate compliance and risk management in their digital transformation journey, with DAPs acting as guardrails for proper AI tool usage.Key Recommendations for 2025The episode concluded with valuable recommendations for organizations heading into 2025. Organizations need to carefully evaluate their AI tool requirements and focus on integration with existing systems rather than adding tools indiscriminately. There's a crucial need to prioritize people-centric change management and clear communication about the benefits of new technologies and processes.Implementation StrategyThe episode emphasized the importance of taking a step-by-step approach rather than attempting a "big bang" implementation. Organizations should: Identify high-value use cases firstWork with existing SI partners or tech vendorsConsider not just current capabilities but also vendor roadmaps and visionFocus on customer success and professional services supportBuild a culture of continuous learning and adoptionFuture OutlookThe conversation concluded with an optimistic view of the digital adoption landscape, emphasizing that organizations are in a unique position to make meaningful impact through digital transformation. The key is to approach change systematically, with a focus on both technology and people, while maintaining a clear alignment with business objectives. Subscribe to The Digital Adoption Show:Spotify: https://spoti.fi/3W7uoulApple: https://apple.co/4cD0EwoWebsite: https://bit.ly/3XWXtew 

In this comprehensive season, we explored various aspects of digital transformation and learning technology through conversations with industry experts. Here are the key highlights from our discussions:Insurance and Digital InnovationCasey Averett shared insights on insurance industry transformation, highlighting: Implementation of telematics for improved claims processingIntegration of machine learning for personalized service deliveryData-driven approaches to enhance customer experienceKnowledge Management and Digital AdoptionDr. Thomas Blumer demonstrated the impact of digital adoption platforms, showcasing: Significant improvements in onboarding efficiency (26% faster)Reduction in support needs through in-app trainingReal-time analytics for better user experienceAI and Learning InnovationKevin Alster and Cammy provided complementary perspectives on learning technology: AI avatars revolutionizing training content creationCost-effective approaches to video productionSuccess stories from Zoom and DuPontFocus on human-centered design principlesImportance of measuring business impact over completion ratesFuture of Digital TransformationJason Raddison of Movo rounded out the season with insights on: Technology's role in workforce optimizationEvolution of HR through AI integrationChallenges and opportunities in enterprise technology adoptionConclusion:Throughout the season, a common thread emerged: the importance of balancing technological innovation with human-centered approaches, whether in insurance, learning and development, or workforce management. Subscribe to The Digital Adoption Show:Spotify: https://spoti.fi/3W7uoulApple: https://apple.co/4cD0EwoWebsite: https://bit.ly/3XWXtew 

Digital adoption plays a critical role in transforming how organizations implement and leverage their learning technology stacks. By aligning tools and platforms with user needs and workflows, businesses can create an ecosystem that supports learning in the flow of work, maximizes engagement, and drives organizational growth.Key Points Covered1. The Essence of Digital Adoption in Learning Technology:Bridging the Gap: Digital adoption ensures employees utilize the full potential of learning tools, driving the intended value from technology investments.Learning in the Flow of Work: Tools like Microsoft Teams, Slack, and digital adoption platforms (e.g., Whatfix) integrate learning directly into daily workflows, reducing disruption and enhancing usability.2. Building a Digital-First Learning Ecosystem:Simplifying User Journeys: Many organizations struggle with complex tech stacks. Digital adoption solutions guide users through these systems, ensuring seamless navigation and minimizing friction.Microlearning and Real-Time Assistance: Adoption platforms provide contextualized learning snippets, interactive walkthroughs, and on-demand help directly within applications, making learning immediate and relevant.Skill Development on the Job: Integration of skill-building resources into productivity tools ensures employees continuously upskill as they work, driving both personal and organizational growth.3. Key Components of a Learning Technology Stack Enabled by Digital Adoption:Learning Management Systems (LMS): With digital adoption, LMS tools are more accessible, enabling employees to complete mandatory training without confusion or delays.Learning Experience Platforms (LXP): Platforms like Degreed and EdCast benefit from adoption solutions that help users discover personalized, curated content more effectively.Content Discovery: Adoption tools streamline content recommendations by utilizing AI-driven insights and integrating with platforms learners already use.Data and Analytics: Adoption platforms offer real-time usage insights, helping organizations refine learning strategies and improve ROI on learning initiatives.4. Challenges Addressed Through Digital Adoption:Combatting Resistance to Change: Employees often resist new technologies. Digital adoption solutions alleviate this by providing step-by-step onboarding, fostering confidence in using new tools.Improving Engagement: Instead of overwhelming learners with content, adoption platforms ensure the delivery of the right learning material at the right time, increasing relevance and participation.Simplifying Overlapping Tools: Adoption platforms help unify fragmented tech ecosystems, allowing employees to focus on learning rather than navigating complex systems.5. Success Stories with Digital Adoption:Large enterprises leveraging platforms like Whatfix have seen significant improvements in learner engagement and system utilization by integrating adoption-focused features, such as in-app walkthroughs, tooltips, and analytics dashboards.Teams adopting a digital-first approach report fewer support tickets, better training completion rates, and enhanced user satisfaction.ConclusionDigital adoption is a transformative force in modern learning technology stacks. By simplifying access, embedding learning into workflows, and offering contextual support, it ensures that learning solutions are not just implemented but truly utilized. Organizations embracing digital adoption are better positioned to create agile, skilled workforces that thrive in today’s dynamic business environment. Subscribe to The Digital Adoption Show:Spotify: https://spoti.fi/3W7uoulApple: https://apple.co/4cD0EwoWebsite: https://bit.ly/3XWXtew 

Summary:As organizations adapt to hybrid and remote work models, the need to rethink leadership, talent management, and learning strategies has become essential. The conversation highlights the importance of adapting leadership styles, fostering an inclusive organizational culture, and implementing learning strategies that meet the evolving needs of modern employees.Key Points: Managing Hybrid Work:Successful hybrid work requires clear communication, practices, and ensuring equal access to opportunities regardless of where employees work. Leaders must focus on managing people consistently, ensuring that remote workers are not at a disadvantage compared to those onsite.Regular check-ins and in-person events are important for maintaining connection and alignment in hybrid teams. Without a clear hybrid work strategy, teams may become disengaged.The Role of Organizational Culture:Organizational culture, which includes both visible and invisible elements, must be nurtured to build trust and connection in hybrid environments. Leaders need to align actions with values and address any disconnect to ensure a positive, inclusive culture.Facilitating discussions to address challenges and foster relationships is crucial in a hybrid setting where face-to-face interactions are less frequent.Leadership and Supervision in Hybrid Environments:Leaders must shift from a traditional "command and control" approach to one that emphasizes trust, autonomy, and team-building. This means focusing on team performance rather than individual performance.Supervisors should define expectations clearly, check in regularly, and promote collaboration to ensure team cohesion.Learning and Development (L&D) Strategies:L&D strategies should focus on personalized learning experiences that align with employees' roles and needs. Microlearning and personalized learning pathways are gaining popularity to accommodate time constraints and information overload.Using technology to offer relevant and bite-sized learning experiences is key to keeping employees engaged and developing the right skills.The Evolving Role of Learning Professionals:L&D professionals must broaden their skills to include business acumen, creativity, and technical expertise in areas like LMS management and data analytics.A well-rounded understanding of instructional design, content creation, and technological tools is necessary to build effective learning systems.Evaluating Success and ROI:Success in learning initiatives should be measured by aligning with stakeholders' goals and defining success upfront, rather than relying solely on traditional ROI models.Experimenting with new initiatives on a smaller scale before full implementation ensures better alignment with expectations and helps evaluate effectiveness through behavior and engagement.Conclusion:Organizations must adapt their leadership, culture, and learning strategies to keep pace with the changing work environment. Clear communication, inclusive cultures, and tailored learning experiences are essential to foster engaged, productive teams. By focusing on these key elements, organizations can ensure success in the evolving world of work.  Subscribe to The Digital Adoption Show:Spotify: https://spoti.fi/3W7uoulApple: https://apple.co/4cD0EwoWebsite: https://bit.ly/3XWXtew 

Summary: Data-Driven Learning & DevelopmentIn this episode of The Digital Adoption Show, we explore the transformative power of Learning and Development (L&D) in today’s dynamic workplaces. The topic, “Ditching the Guesswork with Data-Driven L&D,” highlights the significance of leveraging analytics to optimize training outcomes and bridge performance gaps.Featured GuestsVivian Blade: Top 100 HR influencer, leadership development expert, and bestselling author of Resilience Ready.Jimmy Nelson: Seasoned L&D consultant with expertise in implementing transformative organizational frameworks.Andrew Jacobs: CEO of Larn Learning Services, focused on enhancing workplace learning quality.Fran Harrison: Learning technology strategist at QA Limited, specializing in lifelong learning and inclusion.Key InsightsOptimizing L&D through KPIsKPIs such as revenue, employee retention, and engagement surveys can connect L&D efforts to organizational goals.Vivian emphasizes aligning data collection with organizational needs, role-specific KPIs, and balancing technical and interpersonal skills.Jimmy highlights the need for embedding L&D KPIs into organizational systems to track effectiveness, suggesting evaluations (Level 1 and 2) and ROI analysis as starting points.Real-Time Learning OpportunitiesAndrew Jacobs introduces the "Three A's" framework:Awareness: Refreshing forgotten knowledge at the point of need.Acquisition: Avoiding information overload by delivering only what’s necessary.Application: Providing safe opportunities to practice and apply learning.Fran Harrison advocates for “just enough, just in time” learning, focusing on drip-fed content and addressing real-time challenges.Root Cause AnalysisFran and Andrew emphasize the importance of identifying core problems using methods like the “Five Whys” to ensure effective solutions, moving beyond just training to address systemic and structural issues.Closing ThoughtsThis episode underscores the shift from traditional L&D approaches to a more data-driven mindset, ensuring impactful and measurable outcomes. The panelists highlight how strategic alignment, continuous improvement, and targeted interventions can make L&D initiatives more effective.Stay tuned for more insightful discussions, and don’t forget to subscribe, rate, and leave your feedback! Subscribe to The Digital Adoption Show:Spotify: https://spoti.fi/3W7uoulApple: https://apple.co/4cD0EwoWebsite: https://bit.ly/3XWXtew 

SummaryIn this episode of The Digital Adoption Show, we explore the vital role of women in Learning and Development (L&D), with a panel of experts sharing their insights on empowering employees, aligning L&D initiatives with business goals, and fostering a culture of continuous growth. From managers adopting a coaching mindset to organizations using AI and data-driven decisions, the discussion covers practical strategies for scaling communities, addressing skill gaps, and nurturing organizational culture. Experts also delve into the importance of aligning L&D with industry needs and shaping a learning culture that drives adaptability and performance.Key Points Discussed:Managerial Coaching for Empowerment: Managers can empower employees by adopting a coaching mindset. This involves guiding them through challenges and encouraging problem-solving, fostering a culture of continuous development.Defining Skills and Identifying Gaps: Organizations should prioritize skill gap analysis and implement pilot initiatives tailored to address specific needs within different departments. These pilots must be scalable and adaptable to various teams.Fostering Continuous Learning Culture: To embrace a culture of continuous learning, organizations must assess leadership maturity, identify skill gaps, and align learning initiatives with industry trends and benchmarks. This ensures that development programs are relevant and impactful.Leveraging AI in L&D: L&D professionals can use AI to automate tasks and streamline processes, but it’s essential to maintain the human element in learning. AI should enhance, not replace, the depth and value of L&D expertise.Data-Driven Decision Making: For effective L&D, organizations must have the right data and tools to make informed decisions. By analyzing relevant data, they can better understand skill gaps and measure the effectiveness of training programs.Scaling Communities with Meaningful Engagement: Successful community scaling requires a clear purpose, identifying the right audience, and focusing on genuine engagement rather than vanity metrics. This helps ensure that communities remain active and aligned with organizational goals.Aligning L&D with Business Objectives: L&D initiatives must be aligned with company goals. This requires continuous evaluation of skill gaps and leveraging data to ensure that training efforts contribute to overall business success.Shaping Organizational Culture: Using Edgar Schein’s framework, organizations can assess and monitor their culture through artifacts, espoused values, and underlying assumptions. This ongoing process ensures the culture remains aligned with organizational goals and values, adapting as needed.Conclusion: In this episode of The Digital Adoption Show, we explored a diverse range of insights from prominent women in L&D, focusing on how organizations can effectively empower their workforce and align learning initiatives with business goals. From managers adopting a coaching mindset to drive problem-solving, to using data for informed decision-making in reskilling and upskilling, the discussion emphasized the importance of understanding both the industry and the organization's goals. Key takeaways included the need to nurture a continuous learning culture, the strategic use of AI to enhance L&D efforts, and the significance of measuring true engagement over vanity metrics when scaling communities. The episode also highlighted the importance of using frameworks like Edgar Schein's to understand and evolve organizational culture. Together, these insights provide a roadmap for organizations striving to build resilient, skilled teams and remain competitive in an ever-evolving business landscape. Subscribe to The Digital Adoption Show:Spotify: https://spoti.fi/3W7uoulApple: https://apple.co/4cD0EwoWebsite: https://bit.ly/3XWXtew 

 Podcast Summary: Embracing AI and Global L&D InnovationsIntro: In this episode of The Digital Adoption Show, we delve into the exciting world of AI-driven learning innovations and global learning and development (L&D) strategies. Host Dhisha Suresh is joined by industry experts Kevin Alster, Learning Strategist, Head of Synthesia Academy and Andrew James Viglione, Director - Global Commercial L&D, Gilead Sciences. They share their insights on how AI avatars are transforming personalized learning experiences and how global organizations are designing and delivering learning programs to enhance skills and competencies across their teams.Key Points:AI Avatars in Learning:Kevin discusses the power of AI avatars in revolutionizing L&D. These avatars are enhancing learning engagement by delivering personalized, interactive experiences that improve knowledge retention.By using AI avatars, organizations can scale learning solutions faster while ensuring they are engaging and cost-effective compared to traditional video-based training.Heineken’s Internal Communication Shift:Heineken is moving away from long, tedious webinars and shifting to short, digestible videos for internal communication.These bite-sized learning modules empower employees to engage with content on their own time, making the learning process more flexible and impactful.Global L&D Strategy at Gilead Sciences:Andrew shares his journey in L&D, from his pharmaceutical and med-tech sales roles to his current role at Gilead Sciences. He highlights the challenges and opportunities of developing global learning strategies across diverse teams and markets.A focus on balancing competence (core skills) and confidence (market competitiveness) drives the L&D strategy at Gilead, empowering regional teams to own their learning while leveraging global resources for efficiency.Modular Approach to Learning Content:Andrew also emphasizes the importance of designing modular learning content to cater to different therapeutic areas and regional needs. This approach allows for quick adjustments and tailored content while ensuring scalability.The key challenge is to ensure global teams are equipped with the right resources and data to deliver impactful, localized learning experiences.Strategic Use of Learning Data:L&D teams at Gilead use data-driven insights to drive effectiveness and measure ROI. By focusing on performance metrics and long-term learning outcomes, they aim to demonstrate the value of continuous learning in improving organizational success.Conclusion: This episode highlights how AI and strategic global L&D programs are reshaping the future of work. From AI avatars creating personalized learning experiences to organizations like Heineken and Gilead optimizing their internal learning programs, the future of L&D is evolving to be more agile, data-driven, and globally connected. Tune in to more episodes of The Digital Adoption Show to explore these transformative trends further. Subscribe to The Digital Adoption Show:Spotify: https://spoti.fi/3W7uoulApple: https://apple.co/4cD0EwoWebsite: https://bit.ly/3XWXtew 

Summary:In this insightful episode of the Digital Adoption Show, host Gokul Suresh engages in an in-depth conversation with Dr. Ashwin Mehta, a distinguished AI strategist and learning technology expert. Their discussion delves into the profound impact of artificial intelligence on the evolving landscape of learning and development (L&D), offering valuable insights for professionals in the field.Dr. Mehta shares his journey from chemistry to AI leadership, highlighting the complexities of workforce resilience in various countriesKey points include:Differentiating human learning from enterprise L&D, focusing on skills architecture and typical learning tech stacks like LMS, LXPs, and data repositories.The integration of AI in existing tools to streamline workflows and improve functionality, and the importance of data management for effective AI implementation.The expanding and contracting nature of AI tools in the market, and their impact on L&D functions.Dr. Mehta emphasizes the need for L&D professionals to understand their toolsets and leverage AI technologies effectively while maintaining data privacy and security.Considerations for AI to replace jobs depend on the value and complexity of tasks. Basic, repetitive tasks are likely to be automated, freeing humans to focus on strategic initiatives and creativity.Strategies for managing change across tech-savvy and resistance-prone employees, emphasizing the importance of a value-driven approach and collaborative efforts within the organization.AI’s potential to automate parts of L&D while necessitating business alignment and responsible usage.Practical advice for exploring AI tools, retaining curiosity, and ensuring ethical AI application in solving business problems.Conclusion:Dr. Mehta emphasizes the importance of focusing on business problems and measurable outcomes when implementing AI in L&D. He encourages L&D professionals to embrace new technologies, maintain a curious attitude, and consider the ethical implications of AI usage. The future of L&D will likely involve a symbiotic relationship between human expertise and AI capabilities, with a focus on creating value for organizations and enhancing workforce development.For more insights and to connect further: Gokul Suresh - https://www.linkedin.com/in/gokulsuresh/Dr. Ashwin Mehta - https://www.linkedin.com/in/dr-ashwin-mehta/  Subscribe to The Digital Adoption Show:Spotify: https://spoti.fi/3W7uoulApple: https://apple.co/4cD0EwoWebsite: https://bit.ly/3XWXtew 

In this episode of The Digital Adoption Show, Sanskriti Bhatla, Digital Adoption Strategist at Whatfix, explores the topic "The Death of Traditional L&D: What 2025 Holds for Learning and Development" with guest Rita Sookrit, a seasoned L&D leader with two decades of global experience. Together, they discuss the transformation of learning and development practices and the role of emerging technologies in shaping the future of L&D.Key Points Discussed:The Death of Traditional L&D:Rita emphasizes the decline of one-size-fits-all training programs and fully in-person classroom sessions. She highlights the need for flexible, personalized learning experiences that meet individual needs and align with business goals.AI and Learning Experience Transformation:The role of AI in revolutionizing L&D was a key focus. Rita discusses how AI-driven learning, virtual reality, and mobile learning are replacing outdated methods, offering learners more relevant and customized experiences. However, she stresses that AI should be used as a tool in conjunction with human expertise, not as a replacement.Impact of Emerging Technologies:Rita shares insights into digital adoption platforms (DAPs) and simulation software, highlighting their ability to bridge skill gaps and provide hands-on training in real-time. These tools align training with business objectives and offer unbiased data for decision-making.Unified Learning Platforms:The episode explores the push for unified learning platforms that integrate learning performance, monitoring, and consulting. Rita explains that while these platforms offer efficiencies, they must be used to drive performance and business impact rather than just for tracking basic metrics.Critical Skills for L&D Professionals in 2025:Rita categorizes future L&D skills into three buckets: digital and technical skills, human (power) skills, and skills like curiosity, growth mindset, and generational awareness. She emphasizes the importance of data literacy and leadership to position L&D as a strategic function.Measuring ROI in L&D:Rita discusses the challenge of measuring ROI in L&D, but with advancements in tools like DAPs, it’s becoming more achievable. She offers practical tips for calculating ROI using models like Jack Phillips’ ROI Methodology and stresses the importance of aligning training with organizational goals.Conclusion:To remain relevant, L&D teams must embrace new technologies, cultivate a growth mindset, and develop a disruptive approach to learning. As AI and digital platforms reshape the future of work, L&D professionals must stay agile and strategic to meet evolving business needs. Subscribe to The Digital Adoption Show:Spotify: https://spoti.fi/3W7uoulApple: https://apple.co/4cD0EwoWebsite: https://bit.ly/3XWXtew 

In this episode of The Digital Adoption Show, Navya Agarwal, Digital Adoption Consultant at Whatfix, dives deep into the concept of skill-based learning with two prominent L&D experts: Emma Adderley, Recognition and Performance Manager at Lloyds Banking Group, and Giorgia Gamba ,Global Talent and Learning Partner, Christian Aid. Together, they explore how skill-based learning can transform an organization’s learning and development strategy and discuss actionable steps for its implementation.Key Points Discussed:Skill-Based Learning Overview:Skill-based learning focuses on identifying, nurturing, and developing key skills in employees to align with organizational goals.It is gaining traction as a core element for staying competitive in fast-evolving industries.Organizational Readiness:Emma emphasized assessing whether a business values continuous learning, the maturity of leadership, and whether they have a clear understanding of current and future skills gaps.Giorgia stressed the importance of starting with the "why" and ensuring clarity and alignment within the organization on what skills are critical to success.Practical Steps for Transition:Educating stakeholders about the long-term benefits of skill-based learning.Starting small with pilot programs to test concepts and prove effectiveness before scaling.Leveraging technology to assess skills gaps and offer continuous learning opportunities.Effective Strategies for Implementation:Giorgia highlighted the importance of starting with small trials or pilots to gather feedback and refine processes.Emma shared an example from her experience, discussing how Lloyds Banking Group used data to identify gaps and used innovative methods like community learning to upskill employees.Challenges in Scaling:Both experts emphasized the need to adjust approaches based on subcultures within large organizations.Overcoming technology barriers by ensuring different tools are connected and provide a unified source of truth about employee skills.Measuring Success:Use behavior-based metrics and feedback to measure progress.Create a supportive work environment that encourages the application of skills learned.Use pulse surveys, performance data, and 360-degree feedback to evaluate long-term impact.Conclusion:Skill-based learning is a powerful tool for aligning workforce capabilities with business goals. Emma Adderley and Giorgia Gamba stress that success requires leadership buy-in, careful planning, and a focus on measurable outcomes. By starting with small, data-driven initiatives and gradually scaling, organizations can foster a culture of continuous learning and growth. Subscribe to The Digital Adoption Show:Spotify: https://spoti.fi/3W7uoulApple: https://apple.co/4cD0EwoWebsite: https://bit.ly/3XWXtew