The Digital Patient

Stories from the frontline of Digital Patient Engagement

203: UI Health’s CHIO Dr. Karl Kochendorfer: The Real Path to AI-augmented Clinical Messaging, The Role of LLMs for Patient Interactions, and How AI can actually make Clinicians More Human

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Karl Kochendorfer, Assistant Vice Chancellor and CHIO at UI Health, about "The Real Path to AI-augmented Clinical Messaging, The Role of LLMs for Patient Interactions, How AI can actually make Clinicians More Human, and more..."

11-26
51:17

202: Penn State Health’s Dr. Chris DeFlitch: What Healthcare Can Learn From Disney, Eliminating Waiting from Emergency Rooms, and Why Digital Transformation is Still About People Taking Care of People

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Chris DeFlitch, CMIO at Penn State Health, about "What Health Systems Can Learn From Disney, Creating an Emergency Room with No Waiting Room, Why Digital Transformation is still about People Taking Care of People, and more..."

11-20
57:30

201: Fairview Health Service’s Dr. Sameer Badlani: Creating New Platforms for Healthcare Delivery, Bringing Retail-Quality Experiences to Healthcare, and Proven Frameworks for Evaluating Tech Value

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Sameer Badlani, Chief Strategy Officer & Chief Digital Officer at Fairview Health Services, about "Creating New Platforms for Healthcare Delivery, Bringing Retail-Quality Consumer Experiences to Healthcare, Proven Frameworks for Evaluating Tech Value, and more..."

11-13
52:40

200: Sutter Health’s CMIO Dr. Veena Jones: Scaling Ambient AI for Real-World ROI, Involving Patients to Design AI Inbox Responses that Actually Work, and Moving Beyond Pajama Time to True Fulfillment

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Veena Jones, CMIO at Sutter Health, about "Scaling Ambient AI for Real-World ROI, Involving Patients to Design AI Inbox Responses that Actually Work, Moving Beyond Pajama Time to True Fulfillment, and more..."

11-11
46:02

199: Mount Sinai’s CDTO Robbie Freeman: Enabling Clinician-Led AI Innovation, Embedding Forward-Deployed Engineers into Clinical Workflows, and Empowering Nurses to Lead Ethical AI

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Robbie Freeman, Chief Digital Transformation Officer at Mount Sinai Health System, about "Enabling Clinician-Led AI Innovation, Embedding Forward-Deployed Engineers into Clinical Workflows, Empowering Nurses to Lead Ethical AI, and more..."

11-06
49:58

198: OSF HealthCare’s Roopa Foulger: Why 80% of Healthcare AI Fails in the Real World, Inside OSF’s Three-Horizon Innovation Strategy, and When to Break the Rules of Evidence-Based Tech

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Roopa Foulger, Vice President, Digital and Innovation Development at OSF HealthCare, about "Why 80% of Healthcare AI Fails in the Real World, Inside OSF’s Three-Horizon Innovation Strategy, When to Break the Rules of Evidence-Based Tech, and more..."

11-04
43:05

197: Parkview Health’s CMIO Dr. Mark Mabus: From Escape-Room Training to TikTok-style Edutainment, Infusing Creativity into Healthcare IT Training, and Preparing Clinicians for the Future of the EHR

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Mark Mabus, Chief Medical Informatics Officer and Senior Vice President of EHR, Clinical and Revenue Cycle at Parkview Health, about everything "From Escape-Room Training to TikTok-style Edutainment, Infusing Creativity into Healthcare IT Training, Preparing Clinicians for the Future of the EHR, and more..."

10-30
48:31

196: Stanford Children’s CHIO Dr. Natalie Pageler: The Hidden Pediatric Data Crisis, How AI Is Best Used in Pediatrics, and Preventing Automation Complacency in Medicine

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Natalie Pageler, CHIO at Stanford Children's Health, about "The Hidden Pediatric Data Crisis, How AI Is Best Used in Pediatrics, Preventing Automation Complacency in Medicine, and more..."

10-23
49:17

195: Intermountain’s CHIO Dr. Moores Todd: What She Learned About Healthcare From a Near-Death Experience, Sustaining Informatics Through ‘Gardening Mode’, and How AI Agents Will Shape Healthcare

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Tamara Moores Todd, Chief Health Informatics Officer at Intermountain Health, about "what she learned about healthcare from a Near-Death Experience, sustaining informatics through ‘Gardening Mode’, how AI Agents will shape healthcare, and more..."

10-16
45:52

194: Becker’s 2025 Debrief: From Swag Bags to Note Bloat, What Health Tech Conferences should do Differently, and the Most Interesting Ideas We Heard

On this special episode of The Digital Patient, Alan and Josh recap their time at Becker's 10th Annual Health IT + Digital Health + RCM Annual Meeting. From trick-or-treat-style swag hunting and celebrity keynotes to hot takes on what health tech conferences should do differently in the future, they share the fun and frustrations of one of healthcare's best gatherings. Tune in to hear them reflect on the most interesting ideas they heard, hallway catch-ups with digital leaders, and why socks may just be the ultimate conference swag.

10-09
48:07

193: UCSD Health’s Dr. Amy Sitapati: How AI Agents May Impact Data Cleanliness, Why Clinicians Need to Get Their Hands Wet with AI, and Understanding Patient Preferences to Personalize Care

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Amy Sitapati, CMIO, Population Health at UCSD Health, about "How AI Agents May Impact Data Cleanliness, Why Clinicians Need to Get Their Hands Wet with AI, Understanding Patient Preferences to Personalize Care, and more..."

09-25
53:02

192: UCLA Health’s CMIO Dr. Eric Cheng: Applying Randomization to Informatics, Creating AI-Enabled, Personalized EHR Experiences for Every Clinician, and Advancing Equity Through Accurate Data

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Eric Cheng, CMIO at UCLA Health, about "Applying Randomization to Informatics, Creating AI-Enabled, Personalized EHR Experiences for Every Clinician, Advancing Equity Through Accurate Data, and more..."

09-18
54:23

191: Kettering Health’s Dr. Albert Bonnema: Combining EHR, Genomics & AI for Breakthroughs in Precision Med, Risks of AI Use in Medical Education, and Barriers to making Personalized Medicine Standard

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Albert Bonnema, CMIO at Kettering Health, about "Combining EHR, genomics, and AI for breakthroughs in precision medicine, Risks of AI use in medical education, Barriers to making personalized medicine standard, and more..."

09-11
51:29

190: KUMC’s former CMIO Dr. Greg Ator: Why AI Chart Summarization is the Next Dominant Use Case, Having a CMIO in Every Clinical Department, and Could a Startup Disrupt the Major EHR Incumbents?

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Greg Ator, former, longtime CMIO at Kansas University Health System, about "Why AI Chart Summarization is the Next Dominant Use Case, Having a CMIO in Every Clinical Department, Could a Startup Disrupt the Major EHR Incumbents? And more..."

09-04
46:31

189: HonorHealth’s CMIO Dr. Craig Norquist: What the Healthcare C-Suite can learn from the Navy, Where AI Agents best fit in Healthcare, and How being a Clinician-Patient exposes Healthcare Inequities

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Craig Norquist, CMIO at HonorHealth, about "What the Healthcare C-Suite can learn from the Navy, where AI Agents best fit in Healthcare, How being a Clinician-Patient exposes Healthcare Inequities, and more..."

08-28
01:00:58

188: UW Health’s Dr. Joel Gordon and Stacy Rasmussen: Building a Successful Digital Transformation Dyad, Leading and Lagging Indicators of Success with AI, and Measuring ROI with Rigor for AI Scribes

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Joel Gordon (CMIO, UW Health) and Stacy Rasmussen (VP, IS Business Relationship Management, Planning and Growth, UW Health), about "Building a Successful Digital Transformation Dyad, Leading and Lagging Indicators of Success with AI, Measuring ROI with Rigor for AI Scribes, and more..."

08-21
55:10

187: Niagara Health’s CIO Sonali Kohli: Lessons from a Modern Day EHR Implementation, Establishing Guardrails for Safe AI, and Success with Digital Care Journeys for Remote Surgical Monitoring

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Sonali Kohli, EVP, Digital Transformation & Chief Information Officer at Niagara Health, about "Lessons from a Modern Day EHR Implementation, Establishing Guardrails for Safe AI, Success with Digital Care Journeys for Remote Surgical Monitoring, and more..."

08-14
37:54

186: SE Health’s CDO Robert Slepin: Implementing EHRs Globally, Strategic Recommendations for EHR Companies, and Keys to Mitigate Risk with Large-Scale Digital Transformation

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Robert Slepin, Chief Digital Officer and Senior Vice President at SE Health, about "Implementing EHRs Globally, Strategic Recommendations for EHR Companies, Keys to Mitigate Risk with Large-Scale Digital Transformation, and more..."

07-24
47:45

185: Cedars-Sinai’s Dr. Shoma Desai: Scaling AI-powered Virtual Urgent Care, Why Virtualists Can Get More Face Time with Patients, and Understanding Customer Acquisition Costs to Sustain Innovation

On this episode of The Digital Patient, Dr. Joshua Liu, Co-founder & CEO of SeamlessMD, and colleague, Alan Sardana, chat with Dr. Shoma Desai, Executive Director, Digital Innovation at Cedars-Sinai, about "Scaling AI-powered Virtual Urgent Care, Why Virtualists Can Get More Face Time with Patients, Understanding Customer Acquisition Costs to Sustain Innovation, and more..."

07-17
52:23

184: AMDIS 2025 Recap: What's so Magical about Ojai, Why Healthcare's Biggest Risk may be Adopting AI Too Slowly and Sharing our Secret Sauce for Patient Engagement

On this special episode of The Digital Patient, we recap Josh’s recent trip to the AMDIS conference in Ojai, California. Josh shares highlights from his patient engagement panel, thought-provoking sessions on AI governance, and candid hallway conversations with CMIOs from across the country. From fireside chats with Oracle Health to literature reviews on hype ratios–and a chaotic Uber saga–this episode offers a behind-the-scenes look at one of the most authentic gatherings in digital health.

07-10
50:41

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