Claim OwnershipThe Double Your Production Podcast
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Hosted by Dr. John Meis, Wendy Briggs, and The Team Training Institute, The Double Your Production podcast is designed to help dental professionals better serve patients, run their practices more smoothly, and increase profits.
Learn more about in-office training, executive and team coaching, and virtual training programs at http://www.theteamtraininginstitute.com
Learn more about in-office training, executive and team coaching, and virtual training programs at http://www.theteamtraininginstitute.com
131 Episodes
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Do you need more new patients in your dental office? Are people in your community able to find you and learn more about your practice? And if you do need more patients, should you outsource your marketing or do it yourself? How do you ensure you’re spending your advertising dollars wisely? Dr. John and Wendy sat down with Cassidy Dustin of Gargle to answer your questions about marketing and patient flow. Listen to today’s episode to learn how to build a predictable, manageble stream of patients into your practice each month. Gargle is a preferred partner of The Team Training Institute. If you need help with marketing and patient flow, learn more about them here: https://www.gargle.com/
Rising dental hygiene wages and shrinking reimbursements are creating major challenges in dental offices. Many practice owners are asking themselves, “Is it even possible to be profitable with hygiene, or should I find ways to cut these losses?” With the right tools and training, dental hygiene can not only be profitable, it can be a thriving part of a dental office. We’ve seen it over and over again in practices across the US and Canada. Recently, Wendy Briggs hosted a call with practice owners to discuss these challenges in hygiene departments and make recommendations. In part two of this presentation, you’ll get insights into how to provide comprehensive hygiene care to patients efficiently and profitably each day.
Did you know…? According to the ADA, dental assistant and hygienist vacancies have resulted in a 10% drop in dental practice capacity nationally. The ADA's Health Policy Institute also estimates that 1/3 of dental assistants and hygienists plan to retire within the next 5 years. Additionally, insurance reimbursements continue to fall and overhead continues to rise causing a financial squeeze in dentistry. In today’s episode, we’re sharing a recording of a recent call Wendy Briggs hosted with dental practice owners to talk through these dental hygiene challenges and her recommended solutions. In this recording, you’ll get insights into how to run a hygiene department efficiently and profitably while providing comprehensive care.
How does The Team Training Institute help dental practices grow? In this 3-part series, Dr. John Meis and Wendy Briggs are sharing the details of their practice growth model so you know how to make improvements to your practice and empower your team to deliver the very best patient care. In today’s episode, you’ll learn how to create optimal patient flow in your office. Patient flow is crucial for a successful practice. It’s important to have enough patients to sustain the business while also ensuring the team can deliver world-class care during every appointment. Today, you’ll learn how to determine whether you need more new patients and strategies for filling the schedule. You’ll also learn how to alleviate any capacity issues that may exist in your practice to allow you to provide comprehensive care to your patients. *In this episode, Wendy mentions that our quarterly Practice Growth Retreat is coming up October 18-19 in Denver, CO. At each retreat, we allow a select few guest practices to attend with complimentary guest pass. If you’re interested in joining us, click here to learn more: https://theteamtraininginstitute.com/guest
How does The Team Training Institute help dental practices grow? In this 3-part series, Dr. John Meis and Wendy Briggs are sharing the details of their practice growth model so you have insight into how to make improvements to your office and empower your team to deliver the very best patient care. In today’s episode, you’ll learn how to create a more efficient dental office. Efficient delivery of care is essential for a smooth-running practice. When efficiency drops, appointments run behind, patients get frustrated, and fewer procedures get completed. Keep in mind, efficiency doesn’t necessarily mean moving faster. Hustling can cause mistakes and hurt the office atmosphere. Listen to today’s episode to learn exactly how your office can become more efficient and effective each day. *In this episode, Wendy mentions that our quarterly Practice Growth Retreat is coming up July 12-13 in Miami, FL. At each retreat, we allow a select few guest practices to attend with complimentary guest pass. If you’re interested in joining us, click here to learn more: https://theteamtraininginstitute.com/guest
How exactly does The Team Training Institute help dental practices grow and thrive? Plenty of consultants and experts claim to help businesses grow, but it’s difficult to know their approach and their strategies until after you’ve invested significant time and money into the process. Today, Dr. John Meis and Wendy Briggs are sharing a behind-the-scenes look at their practice growth model so you have clarity on exactly how The Team Training Institute works with dental offices. They are sharing the details of their approach and which systems they focus on when they work with dental teams. In today’s episode, you’ll learn what this practice growth model looks like, the 3 key components, and how these pieces work together to transform offices. Over the next couple of weeks, they’ll be diving into each area of this model and sharing more information about how to grow your practice.
Dr. Eric Tobler began his career as a dentist in his family’s office, working alongside his dad and his brother. As his career progressed, he learned more about practice management and developed an interest in dentistry’s innovation and technology. Today, Dr. Tobler is the Clinical Director for Mortenson Dental Partners and helps integrate new technology into their practices. He has keen insight into what’s useful in dental practices and how to introduce new equipment to teams and get results quickly. In this episode, you’ll learn: The importance of early success with new technology How to get the team on board with new equipment What to do when a new piece of technology is rejected by the team How to evaluate new technology and decide what to purchase Recommendations on what technology to bring into your practice Dr. Tobler will be taking the stage at our upcoming practice growth conference, The Champions of Dentistry Summit, happening April 25-27 in New Orleans. He’ll be talking in depth about which emerging technologies are worth investing in and how to seamlessly implement new equipment into your practice. In-person and virtual tickets to the conference are still available at http://www.championsofdentistry.com
Dental practice success depends on getting patients into the chair for the care they need. Without effective phone calls and scheduling, practices miss opportunities to deliver treatment. Today, Cory Pinegar is joining Dr. John Meis and Wendy Briggs on The Double Your Production Podcast to talk about the challenges of converting phone calls into appointments. Cory is the CEO of Reach and he’s sharing how to capture more incoming calls and boost the conversion rate. In this episode, you’ll learn: How missed calls impact practice performance (on average, about 30% of incoming calls are missed) Scripts and scheduling tips for reactivating overdue patients How dental practice call volume fluctuates throughout the day and how to staff for those peaks How to supplement call support in your practice to get better phone call results To contact Cory or learn more about Reach, go to https://www.getreach.co/
Victoria Roos Olsson is an expert in leadership development and has coached leaders across the world for the past 20 years. She works closely with the FranklinCovey innovations team and is one of the authors of FranklinCovey’s bestselling book, “Everyone Deserves a Great Manager: The 6 Critical Practices for Leading a Team.” Today, she’s joining Dr. John Meis and Wendy Briggs on The Double Your Production podcast to talk about the leadership skills needed to create a strong, positive atmosphere in your dental practice. In this episode, you’ll learn: How to spark real employee engagement (and why reasons for engagement differ from person to person) Why intentionality is crucial in building and maintaining a great company culture How to keep a company culture strong and positive (and how to correct behavior that doesn’t align) How to maintain good energy throughout the day by managing 5 key things We’re excited to announce that Victoria will be joining us as a keynote speaker at our upcoming Champions of Dentistry Summit, April 25-27 in New Orleans, LA. To join us for the conference, register at http://www.championsofdentistry.com
Dr. Paul Schempp is a behavioral scientist and professor at the University of Georgia where he studies decision making. Through his vigorous research, he’s uncovered how to make better decisions consistently and how to avoid bad decisions. Today, he’s sharing: How great decision makers use data to predict their future environment One skill that separates great decision makers from those who are mediocre How to make good decisions in the midst of uncertainty The neuroscience behind high-pressure decisions Why it’s important to think through contingency plans How the Dunning-Kruger Effect impacts decision making And more… Dr. Schempp will be joining us as a keynote speaker at this year’s Champions of Dentistry Summit in New Orleans. At the conference, he’ll be sharing the science behind the most impactful dental practice decisions. We can’t wait for his session and we’re honored to share the stage with him this year. If you haven’t yet, you can get your tickets to the 2024 Summit here: http://championsofdentistry.com/
Money conversations can be awkward, and talking to dental patients about the cost of care can be daunting and uncomfortable for both the patient and the team. Today, Dr. John Meis and Wendy Briggs are sitting down with Jay Letwat from Sunbit to talk through ways to make these conversations easy and straightforward so patients get more options and more access to the care they need. In this episode, you’ll learn: Why outdated thinking around financing causes added stress for patients and the team How old financing models and tools prevent patients from taking advantage of payment options How to talk about financing in a way that feels easy and smooth for patients Why the fear of treatment cost can lead to missed appointments and how to get in front of it Verbal cues that indicate a patient is interested in financing options How production and case acceptance rise with third-party financing To learn more about Sunbit’s payment technology, go to https://www.sunbit.com
In today’s episode of The Double Your Production Podcast, Dr. John Meis and Wendy Briggs are answering a common question we hear from clients at The Team Training Institute, “Should owner-dentists and associates attend team training days?” If you’ve ever booked an in-office training day with us, or are considering it in the future, it’s important to know who should be in the room in order to get the best results. In this episode, you’ll hear Dr. John and Wendy’s thought process behind these decisions and their advice for getting the most out of a training investment.
In Part 3 of this series, Dr. John Meis and Wendy Briggs are sharing the best technology to use to raise case acceptance in your practice. One of the most important pieces of case acceptance is educating patients and making concerns visual for them. Because patients usually can’t see what’s happening with their teeth, they don’t understand the severity of the disease or decay. If dental offices can make these things visible to patients and improve their awareness of the problems, patients begin to understand the necessity and urgency of treatment and will more readily move forward with needed care. The tools discussed in this podcast help to make oral health more visual for patients and help dental teams run more smoothly and effectively. Listen to hear Dr. John and Wendy’s top recommendations.
In Part Two of this series, Dr. John Meis and Wendy Briggs continue to discuss how to raise the case acceptance rate in a dental practice by creating smooth, effective patient handoffs (or trust-transfers). Patient handoffs are a little-known secret to great case acceptance because they’re an important opportunity to build trust, demonstrate excellence, and ensure understanding with patients. When handoffs are handled poorly, patients lose confidence in the recommended treatment and hesitate to move forward with their needed care. When handoffs are done right, patients are put at ease and more readily accept treatment. In this episode, you’ll learn: Why most handoffs should be done in front of the patient (and how to include them in the process) How to use smooth patient handoffs to build trust and connection with patients How to structure a handoff to make sure the team is communicating the right things quickly and efficiently How smooth team transfers can help doctors preserve more of their mental energy throughout the day
In this 3-part series, Dr. John Meis and Wendy Briggs are explaining ways to increase the case acceptance rate in a dental practice. When a practice doesn’t have a well-defined and consistent case acceptance process in place, patients don’t get the information and reassurance they need to move forward with necessary dental care. When this happens, their health declines, the team gets frustrated, and practice performance declines. But what we’ve learned working with practices across the US is that with a few key systems in place, the case acceptance rate can rise very quickly, leading to healthier patients and a stronger practice. In part one of this series, you’ll learn: · How diagnostic inconsistencies hurt patient trust and lower the case acceptance rate · The importance of clear diagnostic criteria across the team · How to strengthen patient trust and connection · How the team can support and echo each other in patient conversations Listen now here or at www.theteamtraininginstitute.com/podcast
When you talk with the team about your practice goals and share key performance indicators (KPIs), are they excited and motivated to reach those numbers or do their eyes glaze over? Today, we're sharing a segment from one of our recent practice growth retreats. In this session, Heather Driscoll is talking about what you can do to create more excitement and energy around your biggest goals. Very few dental professionals wake up in the morning excited to increase production by a certain percentage or improve accounts receivable. But, they do wake up excited to connect with patients and improve their health. So, it’s the job of the leadership to connect those dots. In this session, Heather is breaking down exactly how to design a system like this. You’ll learn how to share key metrics without boring the staff and create real momentum around the activities that not only make the biggest difference for the practice but also for patients. Learn more at https://www.theteamtraininginstitute.com
Wendy Briggs comes from a big family of baseball fans, so when the book “Moneyball” was released, she was eager to read it. Since then, she’s worked to apply these lessons to dentistry to allow practices to build teams of superstar performers. Today, she and Dr. John Meis are sitting down to talk through specific strategies practice owners can use to create a high-performing team and unmatched results in their practices. This unconventional Moneyball approach gives practice owners an edge in the marketplace, allowing them to attract top talent and develop those people into efficient, high-performing team members. Listen to today’s episode to learn how they do it. In today’s episode, Dr. John and Wendy mention strategies from their book, “The Insider’s Guide to Hiring a World-Class Team”. Click here to get your FREE copy (we just ask that you cover shipping) plus a suite of bonus training!
Kellie Black started her career as a dental hygienist helping patients chairside. She found she also enjoyed the business side of dentistry and quickly rose into a leadership position within that practice where she helped the team expand from two offices to an impressive seven. Now Kellie is a business coach with The Team Training Institute and she’s joining Dr. John Meis and Wendy Briggs today on the podcast to share her perspective on practice growth. Kellie has helped practices around the country improve their performance, grow their teams, and expand to additional locations smoothly and easily. Catch this episode to learn how she helps practices grow and which key metrics she uses to make fast, long-lasting improvements. In this episode, you’ll learn: What systems to put in place to ensure smooth practice expansion How to create consistent clinical protocols across the practice How to better understand and manage hygiene capacity One of the easiest and most impactful metrics a practice can track
Understanding and monitoring practice data is crucial for a dental office to succeed. If you don’t watch key numbers, you can’t see what’s really happening in the practice and you can’t make improvements. Many practice owners resist involving the team in analytics and financials because they’re worried about difficult money conversations and the risks involved with transparency. But interestingly, we found that when the whole team has a general understanding of practice economics, there is less overall frustration and a wholehearted focus on improving results. When everybody on the team knows how to monitor key numbers for their role and how to improve those numbers, the practice can reach its goals much more quickly. In this episode of The Double Your Production Podcast, Dr. John Meis and Wendy Briggs are sitting down to talk through how to involve the team with data and key metrics. You’ll learn the mindset shifts necessary to get everybody on board with better data in your practice.
In this episode of The Double Your Production Podcast, Dr. John Meis and Wendy Briggs sit down with Paul Lowry from Dental Menu to talk about how to use membership plans, discount plans, and rewards programs in your dental practice. In-house benefit plans are a great way to serve patients who don’t have dental insurance. Offering your own plans and perks ensures these patients have the financial flexibility to keep up on their preventative care and move forward with needed restorative treatment. In this episode, you’ll learn: The difference between a dental membership plan and a discount plan How membership plans improve patient retention How discount plans help improve case acceptance and close treatment The best ways to incorporate rewards in your practice to incentivize retention and preventative care How to get the whole team on board with membership plans and better financial options for patients Within the episode, Paul mentions 5 free modules where you can learn all about the process of dental membership plans. Click here to access the free modules: http://www.dentalmenu.com/education If you have any questions or would like to get in touch with Paul, you can reach him at paul@dentalmenu.com
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