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The Family Business Podcast

The Family Business Podcast

Author: Family Business Podcast

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The podcast dedicated to Family Business. Working with your family can be both rewarding and challenging and this podcast provides you with practical tips and guidance on how to tackle some of these challenges.

Upcoming series on Governance, Succession, Family Dynamics and Family Business Theory will explore the uniqueness of family businesses and provide you with the tools to help your business thrive.
81 Episodes
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On this episode I speak with Dennis Jaffe. For over 40 years, Dennis has been one of the leading architects of the field of family enterprise consulting. As both an organisational consultant and clinical psychologist, he helps multi-generational families to develop governance practices that build the capability of next generation leadership and ensure ongoing capability of financial organisations and family offices to serve their family clients. We draw on Dennis' expertise and experience in this episode to look at how you re-invent your family business after the pandemic. We look at what other family businesses have done through previous crises and in particular those that Dennis has studied for his book 'Borrowed from your Grandchildren'. This looks at family businesses that have survived for more than 100 years and explores the common characteristics of these firms. In a wide ranging conversation we cover: What families can be doing now Reviewing why you are in business together The roles each generation can play How to build resilience You can find out more about Dennis and his work by heading to www.dennisjaffe.com You can find his Linked In profile here: https://www.linkedin.com/in/dennis-jaffe-a686286/ (https://www.linkedin.com/in/dennis-jaffe-a686286/)
As we emerge from this crisis there is an opportunity to ensure continued success for your family business. Choosing the right strategy will be the difference between doing this in a way that is aligned to your values as a family, and coming across in a genuine way, compared to appearing as tone deaf and icky. Jeremy Miller is a the Founder of Sticky Branding a branding and strategy agency based in Toronto, Canada. Jeremy works with family businesses to help them to grow their brands. He used these techniques to grow his own family business before deciding to sell the business to focus on what he was passionate about. In this episode we discuss branding, strategy and give practical and real examples of businesses who are positioning themselves to thrive in an 'After-COVID' world. We also discuss succession and the role that the next generation can play in the future strategy of the business. You can find out more about Jeremy here: www.stickybranding.com If you would like to email Jeremy for his 'Green Shoots Worksheet' you can do so here: jeremy@stickybranding.com
Tsitsi Mutendi and Nike Anani are the co-founders of African Family Firms and they have arranged a virtual conference for family businesses with speakers from all over the World.  Given that travel is restricted and gatherings are forbidden it may not seem the best time to be hosting a global conference. However, through the use of technology, determination and a global community of speakers and advisers Tsitsi and Nike have planned an incredible month of live and pre-recorded talks from leading experts all over the world. Throughout the month of April we will hear from speakers all over the world with guidance and advice on how to weather the current storm and come out the other side in as good a position as possible. You can find out more about the conference here: www.africanfamilyfirms.org You can connect with Tsitsi here: https://www.linkedin.com/in/tsitsi-mutendi-57a791a/ (https://www.linkedin.com/in/tsitsi-mutendi-57a791a/) You can connect with Nike here: https://www.linkedin.com/in/nikeanani/ (https://www.linkedin.com/in/nikeanani/)
Reasons to be Hopeful

Reasons to be Hopeful

2020-04-0633:01

We are living in unprecedented times where we are fearful for our families health, that of our own and the prospects for our businesses. It can be easy to become overwhelmed by the situation and so I offer some reasons to be hopeful in this episode. Many of the businesses that I am speaking to now are aware of and accessing the support available to them from Government and so are now finding that they have started to look at what they need to do within their businesses and within the environment they find themselves in now. In this episode I discuss some of the reasons that I am hopeful and optimistic and share some tips on how to spend any additional time that you may have as a result of the Government guidance to stay home and save lives. The link to The Family Business Consultancy is www.thefbc.co.uk and the link to the podcast website is www.fambizpodcast.com
Crisis Management

Crisis Management

2020-03-2758:40

We are in unprecedented times at the moment and will be facing challenges and decisions for the very first time in our lives. We have a panel of experts on this weeks show who discuss ways in which we can act that have served family businesses well during previous crises.  I speak with Simone Møkster the Managing Director of Family Business Norway, Elizabeth Bagger the Director General of the Institute for Family Business, Alex Scott who is a 4th generation family business member and one of the founders of the Institute for Family Business and John Learmonth, MD of Deanbridge International and publisher of The European Family Investment Company. John has published an article that looks at what families in business can learn from the last major crisis that the world faced in World War 2. You can find the article here: You can also find more about John here: https://www.deanbridgeinternational.com/ (https://www.deanbridgeinternational.com/) You can find out more about Family Business Norway here: https://familybusinessnorway.no/ (https://familybusinessnorway.no/) You can find out more about the IFB and the work they are doing here in the UK here: https://www.ifb.org.uk/ (https://www.ifb.org.uk/) and you can find out more about Alex Scott and his business here: https://sandaire.com/about-us/ (https://sandaire.com/about-us/) As ever I am here to support you in any way I can, just drop me an email Russ@thefbc.co.uk
With Corona Virus impacting more and more businesses and people around World, I follow up our last episode with an interview with Martin Stepek. Martin is a mindfulness coach and also a family business expert and so can offer unique insights into how to use mindfulness at times of extreme stress. Martin's own family business went into administration in the early 2000's and he found that during that extremely difficult time he was able to use his mindfulness practice to help him through. You can find out more about Martin at the following sites: www.martinstepek.com www.tenforzen.co.uk
Corona Virus is having a huge impact on the lives of us all. It is a scary time when we are fearful for our families health and well-being and our businesses. Family businesses across the world will be trying to balance all of the conflicting priorities that exist and will need support to do so. In this episode I offer guidance as to where to get advice, where to get support and some tips on remote working and remaining positive during this exceptionally difficult time. The resources we mentioned in the episode are as follows: https://www.ifb.org.uk/advice/for-owners/covid-19-guidance-for-businesses/ (https://www.ifb.org.uk/advice/for-owners/covid-19-guidance-for-businesses/) https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response (https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response) https://www.familybizunited.com/coronavirus (https://www.familybizunited.com/coronavirus) You can email Fiona: Fiona.Graham@ifb.org.uk As always you can contact me at russ@thefbc.co.uk
Should You Hire A Website Designer or Design Your Website Yourself?  In this podcast episode, we’re talking about family business websites. I’m chatting to Martin and Lyndsay, a husband and wife team, who run Jammy Digital - a WordPress Web Design Agency (https://jammydigital.com/) .  A website isn’t just a ‘shop window’, it is a tool that can generate leads and sales 24/7. Unfortunately, a lot of family businesses don’t realise the potential of their websites, and they’re often left abandoned or under-utilised.  In this episode, we tell you how you can use your website to its maximum potential. We discuss... When to spend money on a web designer  Spending thousands on a website isn’t always the best option. In fact, Martin and Lyndsay recommend that you only invest in a website designer when you’re most likely to see a return on investment. In this episode, we discuss when to invest and when to build your own website (https://makeyourmarkonline.net/) . And the discussion may surprise you!    Mistakes that family businesses make with their websites  There are some common mistakes family businesses make with their websites, which could have an impact on sales. Family business owners have a tendency to make their websites about them and their family, which is of course, important, however, this does mean that there’s a lack of focus on the potential customer. In this episode, we discuss the common mistakes family businesses make with their websites and how to fix them.  What to do if you’re on a budget with your website  People often think they must spend thousands on a website in order to get good results, but often this is not the case. Actually, it’s the work you put into the website once it’s live that makes all the difference. So we also discuss what to do if you’re on a budget with your website and how you can still get the most out of it.  When to redesign your website  A website redesign is time-consuming and costly, so you need to be careful about how often you do it. We also discuss how often you should redesign your website, or what you can do instead to see if you can increase leads and sales through your site.  Resources Jammy Digital (https://jammydigital.com/) Make Your Mark Online  (https://makeyourmarkonline.net/) Jammy Digital Facebook Group (https://www.facebook.com/groups/1658361267780553/) Website Questionnaire (https://docs.google.com/document/d/1Syg19wSOFY43PPEz8AfyismFAnJa3gKdc4ZpC7UsFBE/edit?fbclid=IwAR3xZ87bbORC6bO2_8-TXwO6goFWxs4LxGL9P1eJOoztH4vfS2e3oShtqR8)   
Kenda and Mike Macdonald own and run Automation Ninjas, a marketing automation business. Their journey into ownership wasn't a straight forward one but they have created an award winning business that creates amazing customer journeys using buyer psychology and marketing automation. In this showcase episode we discuss why your business may also benefit from understanding more about how your customers think. You can connect with Kenda here: https://www.linkedin.com/in/the-marketing-automation-expert/ (https://www.linkedin.com/in/the-marketing-automation-expert/) You can find their website here: https://www.automationninjas.com/ (https://www.automationninjas.com/)
Over the course of this series on Governance we have covered a lot of different topics and so this episode brings the series to an end with a summary of all the different governance topics and how they all knit together. Making the decision to implement any of these governance forums takes time and care and perseverance and so I discuss how to approach the discussions with your family. As ever, please do not hesitate to contact me if I can be of any assistance russ@thefbc.co.uk
Corporate Governance

Corporate Governance

2020-02-2120:38

In this episode we look at Corporate Governance and in particular the Wates Principles. The Wates Principles are a set of Corporate Governance principles that some large businesses need to report against. In this episode I discuss these principles and how they can be adapted and adopted by your Family Business. I also look at some of the legal structures that can be put in place to protect the shareholders in the business should disputes arise or deadlocks appear in your voting. You can find the Wates Principles here: https://www.frc.org.uk/getattachment/31dfb844-6d4b-4093-9bfe-19cee2c29cda/Wates-Corporate-Governance-Principles-for-LPC-Dec-2018.pdf (https://www.frc.org.uk/getattachment/31dfb844-6d4b-4093-9bfe-19cee2c29cda/Wates-Corporate-Governance-Principles-for-LPC-Dec-2018.pdf) As ever if you need any help with implementing these into your own business, I am here to help. Email me Russ@thefbc.co.uk or find me on Linked In 'Russ Haworth ACFBA' or @RussHaworth on Twitter.
The appointment of a Non-Executive Director is a key milestone in the evolution and professionalisation of a family business. They bring experience, expertise and an independent voice to your board meetings and they are there to challenge the executive directors, in a constructive way to help you push the business towards its strategic goals. In this episode I cover who would be a good fit and who you should perhaps avoid and which characteristics and skills you would want them to bring to the party. As with any of the topics covered on the show I am here to help. Email me at russ@thefbc.co.uk or head over to www.thefbc.co.uk to find out more.
As a family business grows the need for the right forums to be in place to discuss the important strategic goals of the business is really important. Once such forum is the Board of Directors. In this episode of the show I discuss when you would want to introduce a board to the family business, and how. Who sits on the board, what are their responsibilities? How many board members should there be and how are board meetings structured. As with any of these issues, if I can be of any assistance to you and your family in introducing these forums or governance structures, please do not hesitate to get in touch russ@thefbc.co.uk
Continuing our look at Family Governance, in this episode I discuss the Family Assembly, or Retreat / meeting.  I cover what they are, who attends them and what subjects are covered, along with some hints and tips as to how to get your own family meetings up and running. We also look at how they interact with the other elements of Governance that we have been discussing over recent episodes. As ever if you need any help putting any of this in place, please get in touch russ@thefbc.co.uk
The Family Council

The Family Council

2020-01-2426:58

Family Councils create a bridge between the business family and the family business board. In this episode of the show I explain what a family council is, what roles and responsibilities they have and how you would typically elect members to the council. I also cover the important role of the Chair of the family council, the skills they are likely to need and the way in which the Family Council interacts with the business and the family. As ever if you would like any help with establishing your own Governance, please get in touch russ@thefbc.co.uk
The Family Charter is the cornerstone or foundation document of a family governance system. It is the bedrock on which everything else is built. It is also known as a Family Constitution or agreement. It is the main document that the family use to outline their values and vision for the family business.  Whilst rare they are gaining recognition and being adopted by many families. In this episode i explore why they are useful and how to get started with your own. If you need help with this, please get in touch russ@thefbc.co.uk or visit www.thefbc.co.uk for more information.
What is Governance?

What is Governance?

2020-01-1033:58

Governance is a word that is often thrown around by the family business advisory community and with good reason. However, it is often taken for granted what we mean by 'governance' and so to kick off this series on that very subject I thought it would be useful to provide an overview of what governance is. Why it is useful, some of the common barriers to putting governance in place and then some tips on how to get started. You can find details of the Wates Principles mentioned in the show here: https://www.frc.org.uk/getattachment/31dfb844-6d4b-4093-9bfe-19cee2c29cda/Wates-Corporate-Governance-Principles-for-LPC-Dec-2018.pdf (https://www.frc.org.uk/getattachment/31dfb844-6d4b-4093-9bfe-19cee2c29cda/Wates-Corporate-Governance-Principles-for-LPC-Dec-2018.pdf) You can also access the brilliant report from the IFB Research Foundation here: https://www.ifb.org.uk/media/4133/governance-in-family-businesses-evidence-and-implications_web.pdf (https://www.ifb.org.uk/media/4133/governance-in-family-businesses-evidence-and-implications_web.pdf)
When the podcast started the intention was for it to become a valuable resource for family businesses around the world. I have a passion for providing useful content and support to family businesses and this is shared by the Institute for Family Business. With this in mind we have agreed to collaborate with each other going forward. The podcast is moving to a series based podcast with series on Governance, Succession, Family Dynamics and Family Business Theory. I will still be interviewing selected experts from around the world and showcasing the brilliant work that family businesses around the world do. Head over to ifb.org.uk to find out more about the great support that the IFB can provide you.
George and I headed along to the fourth Family Business Network conference in Carlisle. It was a fantastic conference with great speakers and guests, I was also asked to record a live podcast and this is the result. I interview George Bryan who grow up at Drayton Manor Park, listen to this episode if you want to hear his views on the transitions that he has witnessed and been part of and why Toto the chimpanzee doesn't like him very much! You can find out more about the work of Sue and Dave at the Family Business Network by visiting their website here: https://fambiznet.co.uk/ (https://fambiznet.co.uk/) You can connect with George on Linked In: https://www.linkedin.com/in/george-bryan-acfba-645b8a23/ (https://www.linkedin.com/in/george-bryan-acfba-645b8a23/) You can also find out about his consultancy business by visiting www.thefbc.co.uk
Succession Planning (or continuity planning!) is such a broad topic and as such it can be intimidating and very easy to put off. In this episode I speak with Daniel Trimarchi and we break down the three core elements of succession / continuity planning in a family business.  Daniel Trimarchi is a Senior Manager and Family Business specialist with KPMG, at the time of recording he was about to embark on a role with KPMG in Canada, but before he left we grabbed some time to discuss the three main elements of succession or continuity planning.   Daniel can be found on Linked In here: www.linkedin.com/in/dtrimarchi You can also find out more about the work of KPMG here:  www.kpmg.com/familybusiness
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