The Fan Engagement Pod

Welcome to the Fan Engagement Pod. Don’t forget the first event of the Fan Engagement Network is on the 26th July at Bristol Rovers. It’s a joint event with Rovers and CEO Tom Gorringe will be speaking.If you work or volunteer in a fan engagement role at a club, a CEO, MD, director or owner and want to attend, drop us a line at hello@fanengagement.net and we’ll reserve you a place.This episode is with the aforementioned Tom, Liam Scully, CEO of Lincoln City, and Ryan Sparks, CEO of League Two Bradford City. The three of them have done impressive jobs with each of the clubs they run, placing structured and strategic Fan Engagement at the heart of what they do, ensuring it feeds into decision making and key commercial decisions.They tell us their lessons from their time in charge, including the learning curve, how each club is unique, but how to apply experiences from elsewhere - including other sports, and how winning only papers over the cracks of a creaking structure. As Liam himself says, this is an exciting time to be in charge of a football club. We’re seeing genuine changes in how clubs are run, with good Fan Engagement now being seen as a positive opportunity. All three are clear that reform - financial and administrative - through the new Independent Regulator will make that opportunity even greater, especially when it comes to staffing in key Fan Engagement roles.If you want to get in touch, ask a question or suggest a topic or guest, drop me a line at hello@fanengagement.net  Episode linksIndependent Regulator White Paper: https://www.gov.uk/government/publications/a-sustainable-future-reforming-club-football-governance/a-sustainable-future-reforming-club-football-governanceBristol Rovers Fan Engagement section: https://www.bristolrovers.co.uk/club/fan-engagementBradford City Supporter Services website: https://support.bradfordcityafc.comLincoln City Supporters Board & new 'Four Party' group: https://www.weareimps.com/club/policiesKeep an eye out on https://fanengagement.net and find our socials on https://linktr.ee/thinkfanengagement Please like, subscribe and share. It really does help our visibility.Support this show http://supporter.acast.com/fan-engagement-pod. Hosted on Acast. See acast.com/privacy for more information.

This episode is with Aaryaman Banerji, author of the Civitas report, Governing the Beautiful Game, The Future of Football in Civil Society.Aaryaman produced the report as Lead Football Analyst at Civitas, a political think tank based out of Westminster. Civitas is an independent think tank which conducts forensic research and analysis into critical topics within the British political ecosystem, in order to instruct government policy and shape public debate.He has a widely respected FIFA Masters and a Master's Degree in History from Durham University, where his research focused on the socio-political and economic history of football.He has experience working as a journalist for the Football Association and the Black Collective of Media in Sport, whilst helping in the administration and management of an amateur football club in London.We discuss why the Tories as a largely non-interventionist party have decided to intervene, how the fan led review addressed the impact of years of poor club-fan relations and fan engagement regulation, the nature of the business model of clubs, and how the soon-to-be independent regulator will impact the quality of administration and ownership, and ultimately, fan engagement in the game. Episode LinksCivitas Report: https://www.civitas.org.uk/publications/governing-the-beautiful-gameFan Led Review: https://www.gov.uk/government/publications/fan-led-review-of-football-governance-securing-the-games-future/fan-led-review-of-football-governance-securing-the-games-futureBlack Collective of Media in Sport (BCOMS): https://bcoms.coSupport this show http://supporter.acast.com/fan-engagement-pod. Hosted on Acast. See acast.com/privacy for more information.

This is our first face-to-face recording, done at the RSA in John Adam Street, just off the Strand in London, where I’m a fellow. Apologies for some background noise at times.This episode is with Kat Law and Martin Cloake, who until last year were co-chairs of the Tottenham Hotspur Supporters Trust, and who formally stepped down from the board this year. If you want to know what meeting with Spurs CEO Daniel Levy & the rest of the executive board was like, how they dealt with the aftermath of the European Super League car-crash and why they stopped their regular board-to-board meetings with the club, this one’s for you.The collaborative efforts between groups like theirs and supporters’ trusts at rival clubs like Arsenal & Chelsea, was and remains a great tonic to the excesses of the modern, often confected, rivalry between fans off the pitch. As Supporters Direct founder Brian Lomax always said: what unites us off the pitch is greater than what divides us over 90 minutes. I’ve known and at times, worked with both, for many years, and have always liked and respected their honesty, application and professionalism. Their desire to always do what they judged to be the right thing, and to do it well, has never been in question. Kat is still involved with the FSA nationally, and was also on the FA Council for a period.They formed part of the Premier League group of supporters’ trusts that I helped establish & oversee at Supporters Direct, which was the engine for the successful campaign to reduce away ticket prices in the Premier League, and also numerous pieces of policy and campaigning work we did in the game around regulation and fan engagement, and other areas such as Assets of Community Value.If you’re interested in the RSA, including how to become a fellow or use their facilities, go to https://www.thersa.org for more.If you want to get in touch, ask a question or suggest a topic or guest, drop me a line at hello@fanengagement.net  Episode LinksTottenham Hotspur Supporters Trust: https://www.thstofficial.com  The Football Supporters Association: https://thefsa.org.uk Martin Cloake's Substack (The Football Fan): https://martincloake.substack.comEpisode links available in the podcast description. Keep an eye out on https://fanengagement.net and find our socials on https://linktr.ee/thinkfanengagement Please like, subscribe and share. It really does help our visibility.Support this show http://supporter.acast.com/fan-engagement-pod. Hosted on Acast. See acast.com/privacy for more information.

This episode is a chat with Deborah Dilworth, Head of Women’s Football at the Football Supporters Association. Our paths very nearly crossed, as she joined Supporters Direct not long after I left, though then working in the men’s game with supporters’ trusts. She took up a role post-merger of SD & the FSF, and now leads on The FSA’s work in the women’s game.She meets with The FA and other key stakeholders regularly, and supports and advises the new slew of supporters organisations in the rapidly growing women’s game.Pound for pound, this is one of the best episodes I’ve ever done of the Pod. Deborah doesn’t have a fixed mindset on the issues, and our chat is a proper exploration of some of the issues that are currently affecting a game that, let’s not forget, wasn’t even allowed to exist until the early 70s, after a ban lasting from the early 1920s was finally lifted.I hope you enjoy the episode. I’m planning on getting Debs back on for another chat in the future. If you want to get in touch, ask a question or suggest a topic or guest, drop me a line at hello@fanengagement.net  Episode LinksThe Football Supporters Association (Women’s football): https://thefsa.org.uk/our-work/womens-football  The Women’s National League: https://fulltime.thefa.com/index.html?league=872938 Keep an eye out on https://fanengagement.net and find our socials on https://linktr.ee/thinkfanengagement Register for free and you get access to the Fan Engagement Hub, with more detailed data and case studies from all the Fan Engagement Indexes.Please like, subscribe and share. It really does help our visibility.Support this show http://supporter.acast.com/fan-engagement-pod. Hosted on Acast. See acast.com/privacy for more information.

This episode is a chat with Gerard Lawlor, Chief Executive of the Northern Ireland Football League.Gerard has been CEO since 2021. Professionally, he was in the hospitality industry as a chef for years, but crucially, always a fan and latterly director and chairman of Cliftonville FC. He has clear understanding of the needs of his member clubs both as institutions but also as businesses that need to satisfy fans both as customer and stakeholder, whilst building new loyalties amongst non-traditional fans, particularly women and girls.  I just sat back and listened for large parts of this interview. He had so much interesting stuff to say about a league that is clearly undergoing a renaissance, and clubs that are finding themselves more popular than they’ve been for a long time.You can hear how their success was supercharged by Covid, and how their strength really is that they’re close to their fans. I really enjoyed chatting with Gerard, and I’m sure you’ll enjoy listening to it too.  Episode LinksNorthern Ireland Football League: https://www.nifootballleague.com Glentoran FC: https://www.glentoran.comLarne FC https://larnefc.com Episode links available in the podcast description. Keep an eye out on https://fanengagement.net and find our socials on https://linktr.ee/thinkfanengagement Register for free and you get access to the Fan Engagement Hub, with more detailed data and case studies from all the Fan Engagement Indexes (new one out very soon).Please like, subscribe and share. It really does help our visibility.Support this show http://supporter.acast.com/fan-engagement-pod. Hosted on Acast. See acast.com/privacy for more information.

This episode discusses policing, at risk fans. We look at how to change the approach of dealing with anti-social behaviour and problem fans from one of removal and banning, to education and helping them to become better citizens. GuestsOwen West, former Chief Superintendent at West Yorkshire Police and now Senior Lecturer in Policing at Edge Hill University: https://research.edgehill.ac.uk/en/persons/owen-west Amanda Jacks, Caseworker at The Football Supporters Association: https://thefsa.org.uk/our-work/casework Kristine Green, Director of Grimsby Town, as well as something of an expert in communications between police and fans, and the club’s Supporter Liaison Officer: https://gtfc.co.uk/kristine-awarded-the-bem Sidney Wise, Writer and Researcher, Think Fan Engagement: https://www.linkedin.com/in/sidney-wise-231431201   Links‘Cleveland Police slammed over Hartlepool United v Stockport County match dogs tweet: https://www.gazettelive.co.uk/news/teesside-news/cleveland-police-slammed-over-hartlepool-25668716Mark Roberts' cocaine remarks: https://www.joe.co.uk/sport/football-fans-staggered-by-police-chiefs-ignorance-towards-safe-standing-309247 Liam Scully, CEO at Lincoln City, condemning Roberts' remarks: https://www.weareimps.com/news/2022/november/CEO-resonds-to-police-chief-claims The Anfield Wrap Podcast - special (with Amanda Jacks from The FSA) https://www.theanfieldwrap.com/2022/07/podcast-dark-side-of-football-paying-price-for-passion-special)? Standard Liege intervention programme https://www.bbc.co.uk/news/magazine-36516017Germany’s fanprojekt programme: https://www.lemonde.fr/en/sports/article/2022/09/12/is-germany-s-innovative-approach-to-football-hooliganism-paying-off_5996604_9.htmlEFL sanctions guidelines for clubs: https://thefsa.org.uk/news/efl-unveils-new-sanctions-policy/ Apologies for the poor sound quality in places. Keep an eye out on https://fanengagement.net and find our socials on https://linktr.ee/thinkfanengagement Please like, subscribe and share. It really does help our visibility.Support this show http://supporter.acast.com/fan-engagement-pod. Hosted on Acast. See acast.com/privacy for more information.

Part oneAs we head towards a new season, I lay out the position we appear to be in when it comes to Fan Engagement as part of the government’s Fan Led Review. This is after all the context for every discussion about reform of Fan Engagement. I look at where The Premier League are and where The EFL are on this critical issue.Part twoThe main part of this episode is where I try to get my head around a major recommendation of the Fan Led Review’s proposed reforms - and a major plank of the Premier League’s new Fan Engagement Standard. I chat with Shaun Lockwood COO of Doncaster Rovers and Dave Matthews Jones, Fans Elected Director of Cambridge United. This is part of my attempt to create and contribute to the discussion I think we need. Both clubs are at different stages of implementing Shadow Board structures, and I chat with them about where they are, and why they think the structure matters to their clubs - and football more widely. I’ll be continuing this theme in the coming months, announcing some exciting news soon about how. Keep an eye out on https://fanengagement.net @thinkengagement or look for us on LinkedIn or Facebook. Email us via hello@fanengagement.netSupport this show http://supporter.acast.com/fan-engagement-pod. Hosted on Acast. See acast.com/privacy for more information.

It's a Fan Engagement Index 2020/2021 season special. As well as running down the table from 92 to 1, we chat with special guests including club CEOs, directors, supporters' trusts and fan groups, and experts in the field.Find out the full results at fanengagement.net/fan-engagement-indexPlease like, subscribe and share. It really does help our visibility.Support this show http://supporter.acast.com/fan-engagement-pod. Hosted on Acast. See acast.com/privacy for more information.

This episode takes a stark look at what it's like in the middle of a crisis with Adam Keely from Oldham Athletic activist group, Push The Boundary. It was recorded in mid-December, before the owner, Abdallah Lemsagam, publicly declared his intention to sell, though given the litany of broken promises, I suspect fans are holding their breath.Adam talks us through what it's been like organising against the club he loves, why he fears managed decline, and what it's like trying to unite the fanbase when the team is devoid of identity, and bottom of the table.We also chat about what it's like to go 30 years without a trophy or any promotion, which is where comparisons with their former top-flight opponents, Everton, cease. Presenter Kev also touches on the failures of leadership, and why it's important for owners to keep their promises.One message Kev has for Adam's fellow Oldham fans is remain united.And find out more about our work at https://fanengagement.net. Register for free and you get access to the Fan Engagement Hub, with more detailed data and case studies from the 2018/2019 and 2019/2020 Fan Engagement Indexes.Please like, subscribe and share. It really does help our visibility.Support this show http://supporter.acast.com/fan-engagement-pod. Hosted on Acast. See acast.com/privacy for more information.

This week we’re chatting with Geoff Wilson, expert in engagement at a strategic level across sports businesses and organisations.He’s the owner of Geoff Wilson Consultancy, which focuses on Sports Organisations/NGO's, Businesses involved in Sport, Community and Government organisations across the world. This includes FIFA, UEFA, The Asian Football Confederation, and other sports including work in basketball with FIBA, netball, motoracing with the Ulster Grand Prix, and countless other sports and organisations. Take a look at his LinkedIn page: https://uk.linkedin.com/in/geoffwnjwilsonWe look about how clubs and sports organisations manage their reputations, how they communicate, why that is, and how critical it is that they get their governance and structure right to make that happen.Our next edition will be with Bas Schnater, where we talk about the practical side of Fan Engagement. We’ll no longer be publishing weekly episodes, but will still be publishing the occasional chat with a guest about their approach to Fan Engagement. You can access our nearly seventy editions so far via Apple podcasts, Acast or your favourite podcast app. And find out more about our work at https://fanengagement.net. Register for free and you get access to the Fan Engagement Hub, with more detailed data and case studies from the 2018/2019 and 2019/2020 Fan Engagement Indexes.Please like, subscribe and share. It really does help our visibility.Support this show http://supporter.acast.com/fan-engagement-pod. Hosted on Acast. See acast.com/privacy for more information.

This week we’re chatting about access to and diversity in football with Anwar Uddin, who heads up the Fans for Diversity project for the Football Supporters Federation.Anwar’s one of the few people with his perspective, having played and coached before he went into the side of the business he’s in now. He was part of the Dagenham and Redbridge side that won promotion to League One in 2010, their highest ever position. He also played for Barnet, and several other League clubs including Bristol Rovers. We chat about his unusual journey, and why he chose to work with fans.We look at the moral arguments for helping all fans access to football, and also why there’s a financial imperative if they want to keep the turnstiles clicking and tills ringing. It’s a really fascinating episode. From Tuesday 23rd we’re going to be publishing one episode a month, where me and Bas Schnater talk about the practical side of Fan Engagement. We’ll still be publishing the occasional chat with a guest about their approach to Fan Engagement, and you can access our nearly seventy editions via Apple podcasts, Acast or your favourite podcast app. And find out more about our work at https://fanengagement.net. Register for free and you get access to the Fan Engagement Hub, with more detailed data and case studies from the 2018/2019 and 2019/2020 Fan Engagement Indexes.Please like, subscribe and share. It really does help our visibility.Support this show http://supporter.acast.com/fan-engagement-pod. Hosted on Acast. See acast.com/privacy for more information.

This week we’re stepping back into the sport of Rugby League, in a chat with fan activist and Bradford Bulls fan, Andrew Foster. Andrew is a keen student and lover of the game, and has for some time been very concerned about the near permanent state of change and crisis that things appear to be in.Think Fan Engagement carried out an extensive survey in the summer of this year about the state of fan engagement in Rugby League, and it’s safe to say that the picture painted by fans wasn’t a rosy one. There’s certainly a lack of listening both from a lot of clubs, and also the governing body, The RFL in particular. Check out our website for more: https://fanengagement.net/rugbyleagueIn this episode we grapple with the issues, which are many, and talk about how fans might become part of the solution, particularly if they become more organised.You can find out more about our work at https://fanengagement.net. Register for free and you get access to the Fan Engagement Hub, with more detailed data and case studies from the 2018/2019 and 2019/2020 Fan Engagement Indexes.Please like, subscribe and share. It really does help our visibility.Support this show http://supporter.acast.com/fan-engagement-pod. Hosted on Acast. See acast.com/privacy for more information.

Marco Sansoni is an expert in the role of spectators in sports events, steeped in expertise in both Fan Experience and Fan Engagement. He’s a former Senior Advisor to the World Cup in Brazil, worked in senior spectator roles in some of the biggest sports events in the World including the Summer and Winter Olympics, for FIFA advising on spectator services, and now teaches at the prestigious Luiss Business School in Rome. He’s doing a lot of thinking about the role of fans and spectators, distilled in a concept called ‘Spectatorship. We had a lot to talk about, and this is the first of what I hope will be many conversations between us about the role of fans in football - and sport more widely - and I hope you enjoy listening to it as much as I enjoyed having the conversation.You can read about his concept of ‘Spectatorship’ via this translated Italian article: https://tinyurl.com/Spectatorship The Pod will be taking a short break on 26th October, and will return the week after.You can find out more about our work at https://fanengagement.net. Register for free and you get access to the Fan Engagement Hub, with more detailed data and case studies from the 2018/2019 and 2019/2020 Fan Engagement Indexes.Please like, subscribe and share. It really does help our visibility.Support this show http://supporter.acast.com/fan-engagement-pod. Hosted on Acast. See acast.com/privacy for more information.

Welcome to the Fan Engagement Pod. This is the Fan Engagement Chat, where we hear about someone’s approach to Fan Engagement.This week we chat with Leigh Pomlett, Chairman and owner of Walsall FC. Leigh has a long career in business, working in freight and logistics, and remains Chairman of the Freight Transport Association. I can imagine he’s busy enough with that, but he’s also a progressive thinking Chairman of Walsall, and he explains more about how he does things at his boyhood club in this short but insightful chat.I think Leigh represents an emerging group of clubs across the game - some private, some fan-owned, some a mixture - who think progressively about their clubs, treat them with a lot more care & attention, and don’t gamble with them in the way we used to see. Incidentally, a lot of them are already involved in the Fair Game movement, which you can read more about at https://fairgameuk.org You can find out more about our work at https://fanengagement.net. Register for free and you get access to the Fan Engagement Hub, with more detailed data and case studies from the 2018/2019 and 2019/2020 Fan Engagement Indexes.We’ll be publishing one edition a week each Tuesday, including the Fan Engagement Chat, Bas Chat, with Bas Schnater, and Did They Ask The Fans, with Tim Crow.Please like, subscribe and share. It really does help our visibility.Support this show http://supporter.acast.com/fan-engagement-pod. Hosted on Acast. See acast.com/privacy for more information.

Seb White is from Mundial. Seb is a fan and director of Hampton & Richmond Borough FC, but also still holds a candle for Yeovil Town FC, the club he was born into supporting. Go to mundialmag.com to find out more about Mundial, the sometime magazine, full-time agency and consultancy celebrating football and fan culture. Go to fanengagement.net to find out more about the work of Think Fan Engagement.Support this show http://supporter.acast.com/fan-engagement-pod. Hosted on Acast. See acast.com/privacy for more information.

Surveying & Questionnaires: How to do itDefinition: a method of data collection where a sample is taken from the population and researched via a standardized questionnaireUses: Post match Fan ExperienceAnnual or mid-season Fan Engagement/Fan ExperienceAnnual fan survey by a league or FA/federation Done before season ticket campaigns Step One: Preparations1. Decide what you want to measure. What is it you’re trying to understand/get insights about? Which departments/teams/staff members will be involved?2. How much analysis can I do? This will help you to decide whether you want to do open questions or closed questions3. Design the type of questions you want to ask. Examples below (NB: Suggesting or hinting at answers you want respondents to make is a big no no. Don't do it!)Fact questionsKnowledge questionsOpinion questionsOpen questionsClosed questions4. If you’re doing questions using ‘ranking’ (e.g. ‘good’ to ‘bad’, or ‘1-5’), what scale are you going to use (Likert scale is the most common: https://www.surveymonkey.co.uk/mp/likert-scale)5. Ensuring the order of questions is balanced (the order of questions in a survey really matters: https://www.surveymonkey.co.uk/curiosity/question-order-matters) 6. Run a test survey. You could do this with your Fans Parliament, supporters’ trust, or you could test with colleagues7. Ensure you think about these issues properly Language used (make it understandable: use the test survey for this) Be careful not to ask about multiple issues at the same time Ensure answer options are clear and unambiguous: avoid confusionAvoid leading questions, steering respondent towards a desired answer Ensure you define the audience you're targeting (e.g. age, whether a season ticket holder or member)Step Two: Who to involve Which departments, teams or employees will be the subject of the survey? Step Three: How to execute When is the best time to issue the survey? A quick matchday survey is best issued straight after the game, not two days afterwards!Step Four: How to analyse If you're analysing yourself, what tools are you going to use? SurveyMonkey has built-in features for this. https://www.surveymonkey.com/mp/analyzeIf you're going to have your data analysed by someone else, who are you going to use? Do they have the skills to do it? Can you engage an expert in surveying to do this for you?Step Five: How to report Ensure you involve all internal stakeholders: staff, teams or departments involved. Always ensure that senior management are involved where necessary - particularly if it's an annual survey. Feeding in the views of fans is important to the overall operation of the club/business Ensure results are presented in a clear and structured manner (see analysis section), and that all of your research objectives are met Don’t forget!You can carry out informal forms of sampling, e.g. 10% of your season ticket base, but if you want to ensure proper sampling, it needs to be done properly. Don't claim it's properly sampled unless it is. Read more here: https://www.qualtrics.com/uk/experience-management/research/determine-sample-sizeMore ReadingIf you want to read more about the subject, try this from Bas Schnater's LinkedIn page: https://www.linkedin.com/pulse/surveying-fans-increase-satisfaction-engagement-bas-schnaterLinksEconomic and Social Research CouncilMarket Research AssociationStill have questions? Email us at hello@fanengagement.netSupport this show http://supporter.acast.com/fan-engagement-pod. Hosted on Acast. See acast.com/privacy for more information.

This week it’s Labour Party General Secretary and Chester fan and activist, David Evans.He tells us all about how he fell in love with the club off the back of a 0-0 draw at Aldershot, goes into his personal journey as a fan - including the Terry Smith era, the US owner who famously had Chester players chasing imaginary balls. David was involved in the reformation of Chester back in 2010, sat on the board, and has also been a trustee of their Community Trust for a number of years. It’s a really fun and entertaining chat with David and Tim, who themselves both support non league clubs. Don’t forget to go to https://fanengagement.net to find out more about Fan Engagement.Support this show http://supporter.acast.com/fan-engagement-pod. Hosted on Acast. See acast.com/privacy for more information.

Episode 61 is with Stuart Dykes from SD Europe’s Supporter Liaison (SLO) Project. SD Europe is one part of the legacy of Supporters Direct, and works across Europe with clubs, fans, leagues and federations on how to implement the role. Go to sdeurope.eu for more.The SLO role was first seen in German football, but can now be seen across all of UEFA’s member associations, including in men’s professional football in England in the top-four divisions.From the perspective of us at Think Fan Engagement, the SLO role has never come even close to its full potential, often hampered by the absence of enough guidance from the leagues as to how to make the role work. In many clubs it’s something of an afterthought, often bolted onto another, existing role, instead of being able to play its proper role of ensuring that fans are thought about in all the decisions a club makes. Stuart really is a mine of information and expertise on the subject. Anyone hoping to create an effective SLO role should listen to this episode.You can find out more about our work at https://fanengagement.net. Register for free and you get access to the Fan Engagement Hub, with more detailed data and case studies from the 2018/2019 and 2019/2020 Fan Engagement Indexes.By the way, from now on, we’ll be publishing one edition a week each Tuesday, including the Fan Engagement Chat, Bas Chat, with Bas Schnater, and Did They Ask The Fans, with Tim Crow.Please like, subscribe and share. It really does help our visibility.Support this show http://supporter.acast.com/fan-engagement-pod. Hosted on Acast. See acast.com/privacy for more information.

Episode 60 is a Fan Engagement Chat with Steve Wignall, Chair of Marching Out Together, the group for LGBT+ fans of Leeds United. You can find them at ​​https://www.marchingouttogether.co.ukAlthough I had some conversations with members of Spurs group Proud Lilywhites some years back, it’s an area I’m not that familiar with and wanted to find out more about. It’s easy to presume that being fan is a very democratic exercise - that all fans are welcomed - but we forget that’s not always the case - in the stadium, outside it, and of course online. Steve is a great guest, and brutally honest about the strides they’ve made, the challenges they face, and their importance to the overall picture of Fan Engagement at Leeds United. You can find out more about our work at https://fanengagement.net. Register for free and you get access to the Fan Engagement Hub, with more detailed data and case studies from the 2018/2019 and 2019/2020 Fan Engagement Indexes.By the way, from now on, we’ll be publishing one edition a week each Tuesday, including the Fan Engagement Chat, Bas Chat, with Bas Schnater, and Did They Ask The Fans, with Tim Crow.Don't forget to like, subscribe and share. It helps other people find us!Please like, subscribe and share. It really does help our visibility.Support this show http://supporter.acast.com/fan-engagement-pod. Hosted on Acast. See acast.com/privacy for more information.

We’re taking a break until 7th September. You can catch up on 59 episodes of the Fan Engagement Pod, including Did They Ask The Fans, and Bas Chat via your favourite podcast app, search Fan Engagement Pod. Or why not head to fanengagement.net where you can listen to the Pod, and also find out more about our work on the Fan Engagement Index, our new work in Rugby League, sign up for the Fan Engagement Network, and more. We hope you have a safe and restful Summer. See you on the 7th September.Support this show http://supporter.acast.com/fan-engagement-pod. Hosted on Acast. See acast.com/privacy for more information.