In this episode, we are joined by Louise and Teiger Sceats, the creative mother and son duo behind The Elusive Miss Lou. From eyewear that tells a story to their family mantra of quality, comfort, and fit, they share how they built a brand rooted in artistry, authenticity, and spreading joy. Throughout the conversation, Louise reveals how her design journey began through Jono Hennessy, where she learned the craft from the ground up. Teiger brings in his storytelling skills from film s...
For years, behavioural optometry has been labelled as controversial. But what if the results speak louder than the scepticism? In this episode, we are joined by Adrian Vecchio, optometrist and director of The Eye Collective, to explore the power of specialising with passion and purpose in optometry. From discovering behavioural optometry early in his career to building a thriving independent practice, Adrian shares his story of curiosity, resilience, and passion for doing optometry differen...
What if you had a support network ready to answer your questions, guide you through your first grad role, and remind you why you chose optometry in the first place? That's exactly what Young Optometrists Network provides! In this episode, we are joined by Celine Zhang, Ann Tran, and Yeghia Gharibian from Young Optometrists (YO) Network, a volunteer-led organisation dedicated to supporting optometry students and early-career professionals to advance the profession. Whether you're an ...
Ever wonder how optometry practices in the US compare to those in Australia and what we can learn from each other? In this episode, we are joined by Erich Mattei, President + Chief Vision Officer of Akrinos, to explore the landscape of independent practice, the impact of private equity, the evolving scope of practice, and how technology & consumer behaviour are reshaping the industry in the US and Australian optometry market. With over a decade of hands-on experience in vision car...
What does it really take to go from being a new optometrist to owning two thriving independent practices before 30? In this episode, Michael Nasser is joined by Amanda Duffy, an optometrist and co‑owner of two practices, to talk about her journey as an eye care professional, her mindset, and the steps she took to confidently step into ownership. From building patient-first businesses to managing a supportive team and navigating the challenges of ownership with her husband James, Amanda cand...
Everyone loses when thousands of optical assistants are untrained. It's not their fault; it's just that they're out there performing optical services that they haven't got any idea about. – James Gibbins In this episode, Michael Nasser is joined by James Gibbins, Director of Education at ACOD and one of the legends in Australia's optical industry, to dive into the two critical areas of the optical profession: training and recruitment. With over four decades of experience, James unpacks th...
What if the real price of avoiding difficult conversations at work is losing your best team members and holding back your business growth? How much longer can you afford to stay silent? In this episode, Michael Nasser is joined again by Opticare’s Commercial Manager, Joanne Scott-Dostine, to dive into one of the most avoided yet essential parts of practice management: navigating difficult conversations with intention and clarity. From understanding why people avoid difficult conversations t...
What does Digital health really mean in the context of optometry beyond the buzzwords? Nicola Mountford unpacks one of the most relevant topics in optometry as technology continues to reshape the healthcare landscape. In this episode, Michael Nasser is joined by Nicola Mountford, Optometry Advancement Advisor at Optometry Australia, to explore the evolving role of digital health in optometry. Nicola breaks down the practical applications of digital tools in a clinical setting, how it's tran...
"Sustainability doesn't have to be special, it can just be a normal part of eyewear manufacturing process," - Chris Savage's take on championing small batch eyewear manufacturing, environmental responsibility, and timeless design aesthetics. In this episode, Michael Nasser is joined by Chris Savage, a renowned eyewear designer and founder of Objekt Eyewear & Spexcycle, to explore the often-overlooked artistry industry behind frame design and sustainability in the optical industry. From ...
If your team isn't showing up the way you want, it might be time to look at your leadership. Because the truth is, thriving optical practices aren’t built on sales alone. They’re built on strong leadership, intentional training, and a team that feels seen, supported, and inspired. In this part 3 episode, Michael Nasser is back again with Kayle Ashlee, the founder of Spexy, a training platform designed for eye care professionals to discuss the human side of practice growth. From having a str...
Can you truly build a human connection with your patient in just one minute? In part two of our conversation, Kayla Ashlee returns to share how “adult pacifiers,” aka our phones, are quietly killing patient relationships. She reveals how soft skills, when used intentionally, can restore and create an unforgettable patient experience. Kayla shares strategies for using soft skills in every patient touchpoint, how connection creates a real differentiator, and how to build a level of soft skills ...
You can have the best inventory and marketing plan for your independent practice, but if your team isn't trained to back it up, it does no good to you - Kayla Ashlee. In this episode, Michael Nasser is joined by Kayla Ashlee, CEO of Spexy, a US-based optical training resource that addresses the most critical struggles of independent practices. Kayla discusses the role of structured training and how practices can maximise their team's potential to improve patient experience, boost sales, and...
What if the advice we failed to give is the very reason our patients are now struggling with eye health issues? At what point will they come back to us, wondering why we never told them to wear sunglasses before it was too late? In this episode of the Elevate Your Practice series, Michael Nasser and Joanne Scott-Dostine, Opticare's Commercial Manager, discuss the often overlooked opportunities for sunglass offerings in Australia's optometry practice. Joanne shares the alarming statistics ...
She drove patients to the hospital by herself three times because there was no other choice - here's what a rural independent practice co-owner does to go above and beyond patient care. Kelly O’Brien is the co-owner of Bridge Eye Care, a trusted independent practice in Murray Bridge. Her journey began with a cadet scholarship from OPSM, and she worked for them in various locations for seven years. Driven by her ambition to have her own family and a balanced lifestyle, Kelly joine...
What does it take to scale an independent practice successfully? In this episode, Michael Nasser talks with Belinda Musitano of Eyes@Optometry to explore how she has successfully built and expanded her independent practice to three thriving locations in Western Australia. Throughout the conversation, Belinda shared how she transitioned from being an optical dispenser to a practice owner, the key strategies she used to scale and sustain her business, and initiatives that helped h...
You might think to yourself, I'm a good leader! Okay, but does your self-awareness match how your team perceives you? In this episode, Michael Nasser and Dr. Bethany Fishbein dive deeper into emotional intelligence (EI) and its practical application in leadership development. Dr. Bethany shares the six key leadership competencies, how to evaluate and interpret them, and provides actionable steps to improve team dynamics and workplace communication. They also use Michael'...
Great leaders don't just focus on goals and deadlines. They connect with emotions, too. Emotional intelligence is the secret ingredient that transforms leadership, strengthens optometry teams, and drives meaningful results. In this episode, Michael Nasser speaks with Dr. Bethany Fishbein, a New Jersey-based optometrist and Emotional Intelligence practitioner. Together, they explore the critical role emotional intelligence plays in effective leadership. From improving team dynamics to managing...
Are you curious about where the optical industry is headed and what it means for you as an eye care professional? In this episode, Michael Nasser is joined by Skye Cappuccio, CEO of Optometry Australia, to dive into the Optometry 2040 project, an initiative to shape the future of optometry by understanding key trends, challenges, and opportunities that will impact the profession in the years to come. During the conversation, Skye shares what optometrists can do now to stay ahead of thes...
Are you ready to advance your career in 2025? The optical industry is evolving rapidly, and staying ahead requires more than just keeping up—it demands proactive learning and strategic growth. In this special holiday episode, we revisit insightful discussions on professional development and myopia management, providing you with tools to advance your practice in 2025. Whether you're an optometrist, optical dispenser, or independent practitioner, this episode is packed with actiona...
Are your optical practice and patient data truly secure? With cyber-attacks on the rise and an increasingly complex legal landscape, eye care professionals need to be made aware of how vulnerable their businesses may be. In this episode, Michael Nasser is joined by Luke Arundel, Chief Clinical Officer at Optometry Australia, to delve into the critical topic of cybersecurity and legal risks facing optometry practices. Luke brings awareness on both the clinical and cyber security fronts...